HO CHI MINH CITY DEPARTMENT OF EDUCATION AND TRAINING

HO CHI MINH CITY COLLEGE OF ECONOMICS

FOREIGN LANGUAGES DEPARTMENT



INTERNSHIP REPORT

INSTRUCTOR: Ms. Bui Thi Thanh Thao

STUDENT’S NAME : Nguyen Anh Xuan

STUDENT’S ID : 20621176

INTERNSHIP COMPANY: The Foreign Language Center of Ho Chi Minh

City - University of Education

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 ACKNOWLEDGEMENT

First of all , I am writing to express my sincere gratitude for the opportunity to

complete my internship at your esteemed Foreign Language Center. I am grateful for the
invaluable experience and knowledge that I have gained during my time there.

First and foremost, I would like to extend my special thanks to Mr. Nguyen Phuong Tan,
the Director of the Foreign Language Center, for granting me this valuable opportunity.
Mr. Tan's trust and permission to work at the center have contributed to my learning
prowho have been responsible for guiding and supporting me in the Registration
Department. The patience, dedication, and professional knowledge of Ms. Len and Ms.
Phi have played a significant role in helping me grasp my responsibilities and develop
my skills.

I cannot forget to mention Ms. Bui Thi Thanh Thao, my internship supervisor and
instructor. Ms. Thao has imparted knowledge, provided guidance, and offered dedicated
support, enabling me to understand the internship process and develop my report writing
skills. Her guidance and assistance have provided me with valuable learning and
professional experiences, helping me grow and develop comprehensively.cess and
practical experiences.

The skills and knowledge that I have gained during my internship will undoubtedly help
me in my future endeavors, and I owe it all to the amazing team at your Language Center.

Thank you once again for giving me this opportunity. It has been an honor to work with
you and your team, and I hope to stay connected with your center as I progress in my
career.

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 COMPANY’S REMARK

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 INSTRUCTOR’S REMARK

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 Table of Contents
Introduction .................................................................................................................... 7
Part 1: OVERVIEW OF THE COMPANY ................................................................ 9
1.1 Introduction about the company ............................................................................ 9
1.1.1 General information ........................................................................................ 9
1.1.2 History and development of the company ...................................................... 9
1.1.3 Type of company .......................................................................................... 13
1.2 Overview of the company’s business situation .................................................... 16
1.2.1 Services of the Company .............................................................................. 16
1.2.2 Business outcomes of the years 2019, 2020, 2021: revenue, costs, profits .. 20
1.2.3 Staff: the number of employees in the company’s departments ................... 23
Part 2: INTERNSHIP POSITION ............................................................................. 25
2.1 Organizational structure of the internship unit .................................................... 25
2.2 Requirements of the internship position .............................................................. 26
2.2.1 Requirements of knowledge.......................................................................... 26
2.2.2 Requirements of skills ................................................................................... 26
2.2.3 Requirements of attitude ............................................................................... 27
2.3 Descriptions of the internship position ............................................................... 27
2.3.1 Name of the job and specific tasks................................................................ 27
2.3.2 Criteria of job assessment ............................................................................. 29
Part 3: RECOMMENDATIONS ................................................................................ 32
3.1 Student’s achievements of the internship and reasons ......................................... 32
3.2 Remaining problems and reasons ........................................................................ 33
3.2.1 Problems of the student ................................................................................. 33
3.2.2 Problems of the company :............................................................................ 34
3.3 Solutions to the remaining problems ................................................................... 35
3.3.1 Solutions for the student ............................................................................... 35
3.3.2 Solutions for the company ............................................................................ 37
Conclusion ..................................................................................................................... 38

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 TABLE OF FIGURE

Figure 1. 1 : Logo of Foreign Language Center .............................................................. 9

Figure 1. 2 : Foreign Language Center’s position chart ................................................ 13
Figure 1. 3 Foreign Language Center’s net venue (2019-2021) .................................... 20
Figure 1. 4 Foreign Language Center’s net cost (2019-2021) ....................................... 21
Figure 1. 5 Foreign Language Center’s net profits (2019-2021) ................................... 21
Figure 1. 6 Foreign Language Center’s business results (2019-2021) .......................... 22
Figure 1. 7 Structure of the intership unit ...................................................................... 25

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 Introduction

This report presents an overview of my internship experience at the Foreign Language

Center of University of Education. The internship provided me with the opportunity to
gain practical knowledge and hands-on experience in the field of language education
and counseling.

The Foreign Language Center, located within the prestigious University of Education,
is renowned for its commitment to excellence in language instruction and its dedication
to nurturing students' linguistic and cultural competencies. The center offers a wide
range of language programs, catering to students of different ages and proficiency
levels.

During my internship, I had the privilege of working alongside experienced

professionals who are passionate about language education. The center's staff members
are highly qualified and possess a wealth of knowledge in their respective fields. They
create a supportive and dynamic learning environment, where students are encouraged
to develop their language skills through innovative teaching methods and interactive
activities.

In this report, I will provide an overview of the tasks and responsibilities I undertook as
an intern at the Foreign Language Center. I will discuss the valuable insights I gained,
the challenges I encountered, and the lessons I learned throughout the internship.
Additionally, I will reflect on the practical applications of my academic knowledge and
the skills I acquired during my time at the center.

This internship has been a transformative experience, allowing me to bridge the gap
between theory and practice in language education. It has provided me with a deeper
understanding of the intricacies involved in language instruction and counseling, as
well as the opportunity to observe and contribute to the center's commitment to
fostering language proficiency among students.

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I am grateful to the Foreign Language Center and the University of Education for
granting me this invaluable learning opportunity. This report aims to showcase the
enriching experiences and personal growth I have achieved during my internship,
highlighting the center's contributions to language education and its impact on students'
language learning journey.

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 Part 1: OVERVIEW OF THE COMPANY

1.1 Introduction about the company

1.1.1 General information

Name : Ho Chi Minh City University of Education , Foreign Language Center
Logo :

Figure 1. 1 : Logo of Foreign Language Center

Head office : Room B601 – B602 , Block B , University of Education Ho Chi Minh
City , 280 An Duong Vuong Street , Ward 4 , District 5 , Ho Chi Minh City
Hotline : (028) 3835 5084 , (028) 3832 2671
Email: trungtamnn@hcmue.edu.vn
Legal representative : Mr. Nguyen Phuong Tan
Website : https://ttnndhsp.vn/ ( Provide information on IELTS, TOEIC, VSTEP
courses, as well as proficiency assessment tests and placement tests and general
information about the Language Center )

1.1.2 History and development of the company

The Language Center was established according to Decision No. 36/QD-DHSP on

January 2, 1992 by the Rector of the Ho Chi Minh City University of Education , and
operates under the regulations issued by Decision No. 230/QD-DHSP by the Rector of

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the Ho Chi Minh City University of Education . Based on these regulations, the Center
has branches located at addresses determined by the Rector (Article 2.3).

The Language Center at the Ho Chi Minh City University of Education with the aim of
improving the English language proficiency of the University's students and faculty.
Over the years, the Center has expanded its scope to offer a wide range of language
programs and services to the broader community.

Through its various programs, including language courses, teacher training, and
language proficiency testing, the center has played a vital role in promoting English
language education in Vietnam. It has also collaborated with international partners to
promote academic and cultural exchange programs, further enhancing the center's
reputation as a leading language institution in the region.

The Language Center's commitment to excellence in language education is reflected in

its highly qualified and experienced faculty, who are dedicated to providing students
with the highest quality of instruction. The center's modern facilities and state-of-the-
art language technology also ensure that students have access to the latest tools and
resources to support their language learning.

Currently, to serve the purpose of learning English and other languages, the Language
Center has four branches:

Branch 1: 280 An Duong Vuong Street, Ward 4, District 5

Branch 2: 222 Le Van Sy Street, Ward 15, District 3
Branch 3: 223 Nguyen Tri Phuong Street, Ward 9, District 5
Branch 6: 351A Lac Long Quan Street, Ward 5, District 11.

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Overall, the Language Center at the Ho Chi Minh City University of Education has a
rich history of providing high-quality language education and services to the university
community and beyond. Its continued growth and success are a testament to its
commitment to excellence and its mission to promote language education in Vietnam
and beyond.

Visions:
With the quality of the University of Education - Foreign Language Center aiming to
become a leading foreign language training center, meeting the diverse needs of
learners. In addition, the center's vision includes building a friendly, diverse, and
creative learning environment to help students develop necessary soft and professional
skills. The center also aims to create a multicultural environment, promoting exchange
and learning between countries with different cultures. The University of Education
Foreign Language Center's vision also includes continuous innovation in teaching
methods and language research, enabling students to access the latest advances in this
field and make positive contributions to the development of the foreign language
education industry.

Mission:

 Guide and monitor the implementation of regulations related to foreign language

teaching and exam preparation according to the regulations of the University and
relevant levels.
 Regularly report to the Rector on the activities and related data of the Center
regarding foreign language training.
 Fully and promptly fulfill financial obligations as prescribed by law.
 Conduct training and research activities to improve the quality of teaching and
the effectiveness of foreign language training.

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  Organize exams and issue English proficiency certificates from level 2 to level 5
according to the 6-level National Foreign Language Proficiency Framework for
Vietnam.
 Organize training for examiners in speaking and writing subjects and for those
who create exam questions following the formats of English proficiency exams
based on the 6-level National Foreign Language Proficiency Framework for
Vietnam.
 Cooperate and exchange experiences with relevant training institutions, language
centers to improve the quality of training and promote the center's brand.

Core values:
We can see that the Foreign Language Center of Ho Chi Minh City University of
Education has created an interesting and diverse learning environment for students,
helping them develop language skills and necessary soft skills for work and life. At the
same time, the center also creates opportunities for students to interact with people from
different cultures, expanding their knowledge and understanding of the world around
them. This has helped the center meet the demand for intellectual improvement for
everyone, not only students but also civil servants, officials, and working professionals

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1.1.3 Type of company

* Organizational structure

Figure 1. 2 : Foreign Language Center’s position chart

*The functions of each department :

- Director of Foreign Language Center : The Director of the Language Center at the
University of Education holds the highest position and plays a crucial role in setting
policies, developing strategic plans, and establishing goals that align with the
university's vision and objectives. Moreover, the Director is responsible for overseeing
the recruitment, selection, and professional development of language instructors. They
also actively foster collaborations with various departments, academic units, and
external stakeholders to enhance language learning opportunities. Mr. Nguyen Phuong

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Tan serves as the esteemed Director of the Foreign Language Center at the University
of Education.
- Vice Director of Foreign Language Center : The Vice Director assumes the
responsibility of assisting the Director in overseeing the operations of the center. In
addition, she plays a crucial role in supporting the Director in managing the day-to-day
activities of the center, including planning and organizing events, and ensuring the
quality of all aspects. Mrs. Dinh Tran Hanh Nguyen holds the position of Vice
Director.
- Speacialization Department : The Specialization Department, as per convention,
plays a pivotal role in the development of language programs by crafting their
structure and content. They also take charge of training and developing instructors,
overseeing teaching quality, and evaluating student feedback to ensure adherence to
the set standards. The department is composed of 11 members, with Mrs. Dinh Tran
Hạnh Nguyen , the Vice Director, assuming the role of the Department Head
- Branch Manager of Foreign Language Center : The branch manager is responsible
for managing and coordinating the daily operations of the branch, including
overseeing the coordination of course programs and teaching curriculum, ensuring
their effective implementation. Currently, the Foreign Language Center has only four
branches: Branch 1, Branch 2, Branch 3, and Branch 6, each of which is led by a
respective Branch Manager.

 Branch 1: Mr. Nguyen Phuong Tan

 Branch 2: Mr. Le Huy Lam
 Branch 3: Mr. Nguyen Phuoc Loc
 Branch 6: Mr. Nguyen Thi Tu

- Deputy Branch Manager of Foreign Language Center : In this position, they will
play a direct supportive role to the Branch Manager in managing the branch's
activities, including personnel management, as well as ensuring compliance with the
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center's processes and policies. They will also identify training and development needs
for the staff at the Foreign Language Center branch. Along with the Branch Managers,
there are also four Deputy Branch Managers in the Foreign Language Center.
However, currently, Branch 3 does not have a Deputy Branch Manager, so there are
only the following remaining positions:
 Deputy Branch Manager, Branch 1: Mrs. Dinh Tran Hanh Nguyen
 Deputy Branch Manager, Branch 2: Mrs. Dang Ngoc Anh Thu
 Deputy Branch Manager, Branch 6: Mr. Nguyen Anh Dai

- Registration Department : This is the most important area of the Foreign Language
Center, where students are received and provided with guidance. It serves as a hub for
offering advice on suitable courses and programs for students, as well as assisting with
necessary procedures such as tuition payment, certificate issuance, class registration
confirmation, email setup, online learning accounts, and addressing class change
requests and other student inquiries. The manager of this department is Mrs . Bui Thi
Thu Len
-Marketing / Content Creator : These roles are of significant importance at the
Foreign Language Center. The Marketing position involves creating and executing
marketing campaigns to advertise the language courses and exam programs offered at
the center. The main goal is to attract potential students, and marketing professionals
are responsible for conducting market research and analysis to identify the target
audience, including working professionals or older individuals seeking language
education.
On the other hand, the Content Creator position involves the creative task of
generating content for the center's websites, social media platforms, and branch-
specific web pages. This includes updating the latest information, sharing helpful tips
and tricks related to language learning, and effectively conveying the messages of
various courses to attract prospective students. These two roles are currently filled by
two students from the University of Education
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- Teacher: The teacher will be responsible for the quality of teaching as well as
planning the learning based on the center's curriculum and teaching objectives. They
will encourage students to promote creativity in their studies. Additionally, the teacher
will also have the task of assessing and providing feedback on the student’s skills
through tests, exercises, and classroom activities.
- Accountant: The position responsible for managing and recording the financial
transactions of the Foreign Language Center is the Accountant. The Accountant's tasks
include managing and recording daily financial transactions, processing accounting
activities, preparing financial reports, and controlling the assets of the center. Mr.
Thuan is responsible for the Accountant position, ensuring the accuracy of financial
records, overseeing budgetary activities, analyzing financial data, and providing
recommendations for financial decisions. Additionally, the Accountant collaborates
with other departments and external stakeholders to ensure compliance with financial
regulations and policies.
- Treasurer : For this position, the Treasurer is responsible for managing and
coordinating the financial resources of the center. The Treasurer handles payments,
manages financial records, prepares financial reports, and oversees cash management.
The current individual holding this position is Mrs. Huong.

1.2 Overview of the company’s business situation

1.2.1 Services of the Company

The Language Center, affiliated with the University of Education, is renowned for
offering a wide range of language courses, including English, Chinese, French, and
Japanese. Additionally, it organizes general language classes as well as preparatory
sessions for national language proficiency certificates. Furthermore, it collaborates with
international language certification authorities to administer international language
proficiency exams.

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* FOR THE INTERNATIONAL PROGRAM
A. INTERNATIONAL COURSES ( INCLUDING TOEIC AND IELTS )
*For the TOEIC proficiency level, there are three different levels corresponding to
three different classes:
 TOEIC 300
 TOEIC 450
 TOEIC 600
All three levels use the Longman Preparation Series for the TOEIC Test Introducing
Course - 6th Edition as the course material.
Course duration: The TOEIC courses will be conducted over 10 weeks (120 lessons, 1
lesson about 45 minutes).

*For the IELTS proficiency level, there are also three different levels corresponding to
three different classes:
 IELTS 4.0+: Using the Get Ready for IELTS course material.
 IELTS 5.0+: Using the Cambridge Complete IELTS 4.0 - 5.0 course material.
 IELTS 6.0+: Using the Cambridge Complete IELTS 5.0 - 6.5 course material.
Additionally, the Foreign Language Center offers an IELTS Exam Preparation class
for students who want to enhance their proficiency. For this class, the center will assist
students in registering for the exam and obtaining the international certification. The
exam preparation class will use course materials developed by the language center.

B. GENERAL ENGLISH based on the Vietnamese Language Proficiency

Framework, equivalent to 6 proficiency levels according to the CEFR framework.
(All courses in the General English category will consist of 16 weeks, 96 lessons.)

 A1a - Using the Four Corners 1A course material.

 A1b - Using the Four Corners 1B course material.

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  A2a - Using the Four Corners 2A course material.
 A2b - Using the Four Corners 2B course material.
 B1a - Using the Four Corners 3A course material.
 B1b - Using the Four Corners 3B course material.
 B1+a - Using the Four Corners 4A course material.

-For new students, access the website: http://ttnndhsp.net (choose either VSTEP and
GE PLACEMENT TESTS or VSTEP FULL TEST) to take a placement test to
determine the appropriate class.
-All classrooms are equipped with multimedia projectors.
-After completing each course, students who have attended at least 80% of the lessons
and achieved the required final assessment score will receive a Certificate of Course
Completion issued by the Director of the Language Center – University of Education

C. English Exam Preparation for Levels 3, 4, 5 - Equivalent to B1, B2, C1 levels

according to the CEFR framework.
This class is intended for students at an advanced, intermediate, and high level of
proficiency
 CEFR B2,C1
 CEFR B1
 Both of these levels will use course materials developed by the Foreign
Language Center.

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D. THE CHINESE LANGUAGE PROGRAM FOLLOWING THE HSK
CURRICULUM
(Each course will be completed within 8 weeks, consisting of 48 lessons)
This is the HSK (Hanyu Shuiping Kaoshi) language proficiency testing system
designed to assess and certify the Chinese language proficiency of non-native
speakers. The HSK program consists of different levels that evaluate key language
skills such as listening, speaking, reading, and writing in Chinese. These courses aim
to familiarize students with the structure and content of the HSK exam, develop
necessary language skills, and provide review materials. They help students prepare
for the exam by practicing and honing their language abilities.
 HSK 1.1
 HSK 1.2
 HSK 2.1
 HSK 2.2
 HSK 3.2
 HSK 4.1
 These levels will use course materials developed by the Foreign Language
Center.

E. THE FRENCH LANGUAGE PROGRAM

* Currently, due to the low number of registrations for French, the Language
Center is unable to open multiple classes. There is only one A2.1 class available
 DELF A2.1
 The class will use course materials developed by the language center.

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F. THE JAPANESE LANGUAGE PROGRAM based on the Japanese Language
Proficiency Test (JLPT) curriculum from Japan
- This program is designed to develop all four language skills in Japanese, including
listening, speaking, reading, and writing. Students will be exposed to content and test
formats similar to those in the Japanese Language Proficiency Test (JLPT), enabling
them to master the necessary skills to achieve high scores.
- The study materials in the program cover vocabulary, grammar, reading
comprehension, listening practice, and essay writing. Students will receive guidance
on test-taking strategies, have their common questions addressed, and receive
feedback to improve their performance.
 N5.1
 N5.2
 Both of these levels will use course materials developed by the Foreign
Language Center.

1.2.2 Business outcomes of the years 2019, 2020, 2021: revenue, costs, profits

(Unit:Billion)

NET REVENUE

38.738

31.521

16.686

2019 2020 2021

Figure 1. 3 Foreign Language Center’s net venue (2019-2021)

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(Unit:Billion)

NET COSTS

29.686

25.007

14.487

2019 2020 2021

Figure 1. 4 Foreign Language Center’s net cost (2019-2021)

(Unit:Billion)

NET PROFITS
10 9.052
9
8
7 6.514
6
5
4
3 2.199
2
1
0
2019 2020 2021
Column1 9.052 6.514 2.199

Figure 1. 5 Foreign Language Center’s net profits (2019-2021)

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 2019 2020 2021

Revenue 38.738 31.521 16.686

Costs 29.686 25.007 14.487

Profits 9.052 6.514 2.199

Figure 1. 6 Foreign Language Center’s business results (2019-2021)

The table provides an analysis of the net revenue, net costs, and net profits in the
Foreign Language sector for the years 2019, 2020, and 2021. All values are measured
in billions of Vietnamese Dong.

In 2019, the net revenue generated by the sector amounted to 38,738 billion VND.
However, there was a decline in revenue in the subsequent years, with 31,521 billion
VND in 2020 and a further decrease to 16,686 billion VND in 2021. This demonstrates
a significant downward trend in revenue over the three-year period , primarily due to
the impact of the Covid-19 pandemic. The center was affected by the pandemic,
resulting in a decrease in the number of students and a corresponding decrease in
revenue.

Similarly, the sector's net costs in 2019 were 29,686 billion VND, which slightly
decreased to 25,007 billion VND in 2020 and further dropped to 14,487 billion VND in
2021. The declining trend in costs suggests potential efforts to streamline operations
and manage expenses more efficiently.

Consequently, the net profits earned by the sector in 2019 amounted to 9,052 billion
VND. However, there was a decline in profits in the subsequent years, with 6,514
billion VND in 2020 and a further decrease to 2,199 billion VND in 2021. This
indicates a significant reduction in profitability over the three-year period.

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In conclusion, the analysis of net revenue, net costs, and net profits in the Foreign
Language sector from 2019 to 2021 highlights a consistent decline in both revenue and
profits. This trend emphasizes the need for strategic measures to improve revenue
generation, optimize cost management, and enhance profitability in the future.

1.2.3 Staff: the number of employees in the company’s departments

The Foreign Language Center at the University of Education Ho Chi Minh City consists
of 7 officials, 47 staff members, and 119 teachers across its 4 branches. The highest
position in the center is the Director, who oversees all activities and serves as the legal
representative for education and business management matters. Following the Director
is the Deputy Director, responsible for supporting and interacting with other
departments within the Foreign Language Center. Next is the Department of
Specialization, which determines the language directions offered by the center, such as
English, Chinese, French, and Japanese. The Department of Specialization comprises
11 members, including 4 heads of the department, each corresponding to a specific
language. It can be observed that the organizational structure is relatively simple,
unified, and closely interconnected.

Each branch of the center has a Branch Manager and a Deputy Branch Manager.
However, Branch 3 currently does not have a Deputy Branch Manager. Additionally,
there are specific departments such as the Registration Department, Teaching Staff,
Marketing-Content Creator, Accountant, and Treasurer.

 The Registration Department consists of 7 staff members responsible for

admission consulting.
 The Teaching Staff includes 119 teachers (total number of teachers across the 4
branches).
 The Accounting Department comprises 4 members
 The Treasury Department also consists of 4 members.

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All members mentioned above are officials and staff members working under the
leadership of the University of Education Ho Chi Minh City. It should be noted that the
number of staff members in each department may vary and can be subject to change
beyond the documented figures.

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 Part 2: INTERNSHIP POSITION

2.1 Organizational structure of the internship unit

Figure 1. 7 Structure of the intership unit

Every Language Center is equipped with an Registration Office , which serves a

crucial purpose in enhancing the center's reputation and elevating the standards of
education and training in Vietnam. This department conducts meticulous research to
understand the specific requirements of students and orchestrates events pertaining to
admissions. Moreover, it acts as a liaison, forging partnerships with various
organizations and local entities seeking language training, skill development,
examination, and certification. Undoubtedly, the Registration Office holds an
indispensable role in a Language Center, skillfully directing consumer demands and
needs. The manager of this Registration Office in Branch 1 that I intern is Ms . Bui Thi
Thu Len and the people that support Ms Len is Ms.Le Thi Linh Phi

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2.2 Requirements of the internship position

2.2.1 Requirements of knowledge

-Interns in the admissions counseling role should have a basic knowledge of English or
the primary language taught or provided by the Foreign Language Center.
-Understand the content, study objectives, characteristics, and advantages of each
course to be able to provide accurate and persuasive advice to students and parents.
-Interns should understand the admissions process of the Language Center, including
registration requirements, necessary documentation, and related procedures, as well as
understand the document processing workflow to assist students during the course
registration process.
-Have a clear understanding of the field and education system, including different levels
of education such as Secondary School, High School, College, University, Master, and
various forms of education and training.
-Stay updated not only in the educational environment but also in the corporate or work
environment - research which skills and languages are currently in demand for various
job positions.

2.2.2 Requirements of skills

-The position of Admission Counselor Intern requires knowledge and skills in customer
counseling and relationship building.
-Ability to provide the best solutions for students based on their needs and study goals.
-Genuine listening skills ,creative thinking skills , asking relevant questions, and
providing meticulous and clear answers to inquiries.
-Understanding of financial support policies, scholarships, study loan options, and other
financial assistance.
-Proficiency in using information technology and student management software, such
as attendance tracking or customer interaction.
-Proficient in basic office tools and software like Microsoft Office (Word, PowerPoint,
Excel).

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-Most importantly, problem-solving skills are crucial for an Admissions Counselor
Intern. They need to be able to identify and resolve issues and challenges during the
counseling process, practice analytical thinking, come up with creative solutions, and
make informed decisions to meet the needs of customers.
-Ability to work under high pressure and connect with colleagues and teams to
contribute opinions, innovative methods, and strategies for the Language Center
.

2.2.3 Requirements of attitude

-Be nice and kind is the first requirements when you talking with your clients at
Foreign Language Center

-Dedication and diligence in admissions counseling.

-Respect and listen to the opinions of students and parents before and even after the
course.
-High sense of responsibility towards the job, proactively ensuring that the criteria and
procedures of the Language Center are implemented correctly and fully.
-Collaborate with colleagues, maintain a positive attitude within the team, and be ready
to share information to achieve common goals as a group.
-Have a proactive mindset, always be passionate and persistent in the job, and
continuously improve knowledge and understanding of a wide range of subjects.

2.3 Descriptions of the internship position

2.3.1 Name of the job and specific tasks

In my internship program at the Foreign Language Center of the University of

Education, I have been assigned to the Registration Office , which plays a crucial role
in the overall operations of the center. And I have had the opportunity to experience
working as an Admission Counselor

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I am responsible for providing prospective students with information about suitable
courses based on their educational background and the purpose of their studies, whether
it's for professional certification or university application purposes and utilize their
knowledge of the available courses to highlight the advantages and disadvantages of
each program, address any inquiries regarding other courses, and collect academic
records for data entry to determine if students meet the course requirements , also
responsible for submitting the list of certified students to the higher authorities to issue
completion certificates.

*Specific tasks include :

 Advising, introducing, and explaining the program and course content to
customers: This involves providing advice and introducing suitable courses
based on customers' needs, proficiency level, and information about the courses.
It also includes explaining the course content and schedule.

 Note-taking and reporting: The intern will be involved in managing, taking notes,
and reporting student data. This includes updating personal information,
monitoring students' progress and class schedules to ensure effective monitoring
and interaction with students. The updated information will facilitate easy
reporting and enable accurate record

 Handling enrollment documents and procedures: The intern will collect and
process enrollment documents from new students. This includes updating and
maintaining complete student lists, files, and information to ensure timely
delivery. Effective communication skills will be utilized to interact with
customers and quickly handle any situations

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  Support advertising and content creation tasks , including writing content ,
designing advertising marterial , assisting in social media management ,
participating in advertising campaigns and events

 Answer customer inquiries and concerns through phone , email , social media
platforms, or at the office of Branch 1 of the Foreign Language Center

 Build relationship with customers , create a positive impression on enrolled

students

 Learn how to report results, finalize the number of students in language courses
for submission to the Accountant Department, Treasury Department, Director to
monitor revenue, and most importantly, submit to the University of Education.

2.3.2 Criteria of job assessment

To evaluate the job performance of the Admission Counselor, the following factors
should be considered:

 Customer Care: This factor assesses how customers, especially students, feel
about the services provided by the center. It is important to create an
environment where customers feel heard, respected, and develop long-term trust
with the center. It is crucial to focus not only on providing information but also
on interacting and actively listening to understand the specific challenges that
customers face in language learning.

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  The second criterion for evaluating the effectiveness of an Admissions
Counselor's job is through the revenue generated by the Language Center.

This criterion is often the most remembered and emphasized. It reflects the success of
the center in creating the most valuable outcomes through quality language courses for
students. To assess this, the job requires compiling the following report data:

-The number of students registered for courses within a month or for any language
course currently offered by the Language Center.

-The number of returning students who enroll in new courses.

-The number of students who continue to engage in transactions within a month or

after marketing activities have been implemented.

-The ratio between returning students and new students.

 Service Quality :

-It is reflected through the satisfaction of students and parents. This criterion measures
the ability of admissions counselors to provide accurate information, advise according
to the needs of students, and address inquiries in a professional manner.

 Assessment of Skills and Work Ethics :

-Assessment of communication skills, problem-solving skills, and counseling skills to

provide accurate advice to students.

-Additionally, work ethics is of utmost importance. In this public environment, there

should be ethical rules and standards in the counseling profession. Honesty and
transparency in providing information and advice are crucial, avoiding ambiguity or
providing misleading information for personal gain. Furthermore, there should be
respect for students and colleagues, as well as ensuring the confidentiality of student
information to build trust and maintain a professional work ethic

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-Update new information about courses of FLC on Facebook , the official website of
the Center to promote the growing image of the Center

 Flexibility in Character :

-The job expects employees to have a flexible personality, as well as a spirit of

learning, development, and knowledge enhancement. This includes discovering new
methods, applying technology, and creating unique strategies to retain students.

 Self-motivation and Responsibility in Work :

-This is an equally important factor in the Language Center. Evaluating job

performance, fulfilling tasks, and being responsible for the work are not only specific
to this position but also necessary for any job. Employees are ready to propose,
proactively seek solutions, and complete tasks in a timely manner, while also adhering
to the regulations of the Language Center.

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 Part 3: RECOMMENDATIONS

3.1 Student’s achievements of the internship and reasons

During my internship, I achieved several significant accomplishments that were the
result of dedication and relentless effort throughout the internship period. These
achievements serve as evidence of my development in the field of admissions
consulting and my ability to contribute to supporting students in achieving their
academic goals. Here are some of the notable accomplishments I attained during the
internship:

 Improving the admission rate:

-While interning as an admissions counselor, I had the opportunity to collaborate with

the admissions team to optimize the application review process, resulting in a 10%
increase in the acceptance rate for the next academic intake. With my understanding of
the admissions process, I assisted students in finding suitable courses that align with
their aspirations.

-Conducting comprehensive data analysis (such as student profiles and revenue data
from previous years) to identify areas for improvement in the admissions process. This
led to a more efficient and student-friendly application experience.

 Enhancing my own communication skills:

Previously, my communication skills were average, and I found it challenging to

engage with unfamiliar individuals. However, through observation, note-taking, and
hands-on experience in the role, I developed clear and confident presentation abilities
when delivering courses to students. I also gained a sense of comfort while fulfilling
my responsibilities. As a result, I successfully completed tasks and significantly
improved my communication skills.

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  Continuous professional development:

Continuous professional development stands out as one of my noteworthy

achievements during the internship. I demonstrated my commitment to learning and
continuous professional growth. Throughout the internship, I actively sought
opportunities to participate in professional development activities. I attended industry
conferences, specialized courses, and online seminars featuring experts in the
admissions field. Engaging in these activities allowed me to learn from experienced
professionals, stay updated on the latest trends, and access the best practices in
admissions consulting. Participating in such professional development activities
expanded my knowledge and skills, providing me with valuable insights and resources
to apply to my work.

Overall, these accomplishments reflect my dedication to personal and professional

growth during the internship. They demonstrate my ability to contribute to the
admissions field and support students in their academic pursuits.

3.2 Remaining problems and reasons

3.2.1 Problems of the student

During my internship, I encountered the following challenges:

 Lack of experience: As an intern and being exposed to the practical aspects of

admissions consulting for the first time, I sometimes struggled to meet the
requirements and address the inquiries of the students.
 Insufficient subject knowledge : Throughout the process, I realized that there
was a gap in my knowledge when it came to advising students on admissions.
This resulted in not being able to provide clear information to the students and

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 not being proficient in certain work procedures, causing inconvenience for both
the students and myself.
 Lack of skills : The lack of skills during my internship here is a deficiency that
I am currently facing - problem-solving skills, self-management skills, as well
as communication skills. With these three types of skills, I feel that I do not
know how to handle them effectively and have to rely on the guidance of my
supervisor for assistance. As a result, I feel a bit uncertain when communicating
with clients and have not been able to come up with the best possible solutions.

3.2.2 Problems of the company :

 The issue of payment through the University's bank account

The issue of payment through the University's bank account has been a significant
concern during my internship. When it comes to the payment process, the majority
of students prefer using bank transfers. In the case of the Foreign Language Center
affiliated with University of Education, all payments are directed to the University's
bank account. However, the university utilizes Angribank as its banking institution.
Unfortunately, this particular bank does not offer 24/7 swift transfers like other
banks do. Instead, transfers are processed through regular channels, meaning that it
takes approximately 2 to 3 days for the funds to reach the recipient's bank account.
Consequently, students are unable to make successful payment Furthermore,
students are required to present a successful payment confirmation in order to
receive their invoices and attend the first day of classes. This requirement
transforms the payment process from being convenient to inconvenient for the
students. They are forced to withdraw cash from other sources and return to the
Registration Office to settle their tuition fees. Moreover, there have been cases
where the sender successfully transferred the funds to the university's bank account,
but the university did not receive the payment. This situation compels students to

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 contact the Angribank call center to resolve the issue, consuming a considerable
amount of time for both the students and the Registration Office.

3.3 Solutions to the remaining problems

3.3.1 Solutions for the student

 To overcome the lack of experience during the Admission Counseler

internship, I will implement the following specific measures:

-In-depth research and understanding : Dedicate time to study the admissions process,
the regulations and requirements of the institution, as well as the aspects related to
student counseling.

-Seek learning opportunities: I will make use of online courses, reference materials,
books, and other sources of information to enhance my expertise in admissions
counseling.

-Learn from experienced individuals: I will seek ways to interact and learn from those
who have experience in the field of admissions counseling, such as alumni, faculty
members, or professionals currently working in the industry.

-Practice and gain experience: Actively participate in practical projects, engage in

admissions counseling activities, and take on related tasks to accumulate practical
experience.

-Receive feedback and self-evaluation: Proactively seek feedback from lecturers,

supervisors, and even students to identify strengths, weaknesses, and enhance the
effectiveness of my work.

 Supplementing subject knowledge :

-To enhance my professional knowledge, I need to identify the specific areas and
languages in which I lack expertise. It is crucial to proactively stay updated on industry
practices and work culture to improve my skills. Moreover, learning from colleagues,

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both superiors and subordinates, is essential because the amount of knowledge is vast,
and one cannot learn everything on their own. Sharing experiences and knowledge
with friends and colleagues allows for a deeper understanding and more practical
application. Additionally, participating in professional workshops on communication
skills and problem-solving is recommended. Attending such workshops provides direct
access to leading experts in the field who share their practical experiences and offer
effective solutions. Lastly, personal growth comes from self-experience and learning
from mistakes. Reflecting on and learning from past errors helps elevate one's skill
level and contributes to the company's success.

 With lack of skills , I have several solutions to enhance the necessary skills
mentioned above :

-Improve problem-solving skill : Engaging in more hands-on practice in the process of

admissions counseling, gaining in-depth knowledge of the education system's scale.
The most important aspect is to maintain a positive and cheerful attitude while
gradually and confidently developing the ability to analyze problems. Expanding my
thinking abilities and avoiding being rigid about a particular issue. Taking an active
approach in my work to ensure that I feel the most comfortable.

-With self-management skill : To broaden my skills and facilitate my job, it is essential

to have a clear understanding of technical tools. This will enable better monitoring of
my own activities.

-About communication skill : To improve my communication skills, it is important to

engage in conversations with customers more frequently in order to understand their
needs and the difficulties they are facing. By putting myself in the customer's shoes, I
can develop solutions to address their concerns. This approach will greatly enhance my
communication with customers.

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3.3.2 Solutions for the company

*The issue of payment through the University's bank account

-As the surging issue of the school’s payment arises, it demands a clear and swift
solution do deal with the complication at hand. What could be done to resolve the
matter at the moment would be to install new POS systems as an alternative and
additionally, it would be wise to provide students with multiple payment channels and
account so they can comfortably narrow down their choices. Of course, all those
aforementioned options are just the interim fix. How and what can be done to
thoroughly eliminate the complication varies greatly on the school and the director’s
decision.

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Conclusion

My internship experience has been invaluable in providing me with practical insights

and skills in the field. Throughout this internship, I have gained a deeper understanding
of the industry, honed my problem-solving abilities, and developed effective
communication and teamwork skills.

By actively participating in various projects and tasks, I have been able to apply my
theoretical knowledge to real-world scenarios and expand my professional expertise.
The guidance and mentorship I received from experienced professionals have greatly
contributed to my growth and development.

Moreover, I have had the opportunity to observe and learn from the organization's
operations, witnessing firsthand the challenges and complexities faced in the industry.
This experience has given me a broader perspective and enhanced my critical thinking
abilities.

Furthermore, I have learned the importance of adaptability and flexibility in a dynamic

work environment. Through encountering unexpected situations and adjusting my
approach accordingly, I have become more resilient and resourceful.

Overall, this internship has provided me with a solid foundation and invaluable
experiences that will greatly benefit my future career. I am confident that the skills,
knowledge, and professional connections I have gained during this internship will be
instrumental in achieving success in my chosen field. I am grateful for the opportunity
and look forward to applying these learnings in future endeavors.

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