REPUBLIC OF THE PHILIPPINES

PHILIPPINE STATISTICS AUTHORITY

NATIONAL CAPITAL REGION IV (CALOOCAN, MALABON, NAVOTAS, VALENZUELA)

SUMMARY OF PUBLIC FEEDBACK

August 2023

Purpose of Public/Client with Feedback

Type of Transaction Numbers Percent
1 Transmittal of PSA Documents 6 100
2 Inquiry on PSA Documents -
3 Application/ Claim of Certificate of Authority
2 100
to Solemnize Marriage (CRASM)
4 Inquiry on Certificate of Authority to
-
Solemnize Marriage (CRASM)
5 Claim/Inquiry on PhilSys National ID -
6 Others -
Total 8 100

Summary of Feedback

Target: 0% of the rating shall not fall below average

Actual: 88% Excellent, 12% Good

FREQUENCY
Very Poor
Variable Excellent Good Average Poor
(Hindi
(Mahusay) (Maayos) (Katamtaman) (Hindi Maayos)
Kaaya-aya)
Manner on how you are treated in this
1 office 7 1
(Pakikitungo sa inyo ng empleyado)
Professionalism of the Personnel
2 (Pagka propesyonal ng kaharap niyong 7 1
empleyado)
Ability of the staff to answer your
questions
3 (Karunungang sumagot sa inyong mga 7 1
katanungan)
Timeliness of serving your needs in
the office
4 (Bilis ng pag-aasikaso ng inyong 7 1
pangangailangan)
Orderliness of the office
5 (Kaayusan ng tanggapin) 7 1
TOTAL 35 5
Percentage 88 12
 Summary of Feedback by Type of Transaction

Target: 0% of the rating shall not fall below average

Actual: 100% Excellent

FREQUENCY
Poor Very Poor
Variable Excellent Good Average
(Hindi (Hindi
(Mahusay) (Maayos) (Katamtaman)
Maayos) Kaaya-aya)
Manner on how you are treated in this
1 office 6 - - - -
(Pakikitungo sa inyo ng empleyado)
Professionalism of the Personnel
2 (Pagka propesyonal ng kaharap niyong 6 - - - -
empleyado)
Ability of the staff to answer your
questions - - - -
3 (Karunungang sumagot sa inyong mga
6
katanungan)
Timeliness of serving your needs in
the office - - - -
4 (Bilis ng pag-aasikaso ng inyong
6
pangangailangan)
Orderliness of the office - - - -
5 (Kaayusan ng tanggapin)
6
TOTAL 30 - - -

Percentage 100 - - -

Comments/Suggestions

1.Good Customer Service, Good Job!

2. The Staff are so accommodating. Fast Transaction.
3. Keep up the Good work

Prepared by:

JENNELYN T. SANTOS
Statistical Specialist II
 Summary of Feedback by Type of Transaction

Target: 0% of the rating shall not fall below average

Actual: 100% Excellent, 100% Good

FREQUENCY
Poor Very Poor
Variable Excellent Good Average
(Hindi (Hindi
(Mahusay) (Maayos) (Katamtaman)
Maayos) Kaaya-aya)
Manner on how you are treated in this
1 office 1 1 - - -
(Pakikitungo sa inyo ng empleyado)
Professionalism of the Personnel
2 (Pagka propesyonal ng kaharap niyong 1 1 - - -
empleyado)
Ability of the staff to answer your
questions - - -
3 (Karunungang sumagot sa inyong mga
1 1
katanungan)
Timeliness of serving your needs in
the office - - -
4 (Bilis ng pag-aasikaso ng inyong
1 1
pangangailangan)
Orderliness of the office - - -
5 (Kaayusan ng tanggapin)
1 1
TOTAL 5 5 - - -

Percentage 100 100 - - -

Comments/Suggestions

1.. Thank you for assisting us on our concern.

Prepared by:

JENNELYN T. SANTOS
Statistical Specialist II