ECS- LO-4

I confirm that the work submitted for this assignment is my own.

Learner name, Khushbu Date Batch code

Reference id
FIAt/DSE/23-24/115 03-07- W-1
2023

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto 2 hrs to submit this Assignment

Session 30
Total Marks: 50 Time: 2 hrs

A. Read the text carefully and answer the questions on the text. (4 marks)
The hotel has 10 Standard, 8 Deluxe, 6 Family rooms and 10 Cottages. The
Rooms have hot and cold showers and private balconies. Room service and
laundry facilities are also available. All rooms except Cottages offer air
conditioning. Each room is equipped with two single beds, Family rooms
have 4 single beds. All rooms (except for Cottages) have televisions. If you
desire to make a reservation or request for more information you need to
complete the form. Our travel staff will be prompt in responding to any
request within one working day. The hotel staff there to help you. An
approval of your booking will be sent to you via e-mail (and fax if required).
If for any reason you wish to cancel your booking, it would be in your benefit
if you do so as early as possible by e-mailing our travel staff.
Answer the questions given below: Tick mark the correct option
1. Showers
a. There are no showers in the Cottages.
b. There is a shower in every room.
c. Only the Cottages have showers.
Ans-(b) there is a shower in every room.

2. Air Conditioning
a. There’s no air conditioning available in the Cottages.
b. Air conditioning is available in every room.
c. Air conditioning is only available in the Cottages.
Ans-(a) there's no air conditioning available in the cottages.

3. Apart from the Family rooms, all rooms are...

a. Double rooms.
b. Twin-bedded rooms.
c. Single rooms.
Ans-(b) twin-bedded rooms

4. To book a room you must...

a. Respond in one working day.
b. Send a fax.
c. Fill in a form.
Ans-(c)fill in a form.

B.Read the passage given below and answer the questions that follow:(16
marks)
We often come across the stylish image of an air hostess or pilot greeting
passengers on board. In fact, so powerful is the image within us that today
the ever-smiling face of an air hostess has come to represent the epitome of
hospitality, glamour and ultimate fantasy of flying and seeing the world.
Flying across the globe and moving silently, the crew attendants meet and
greet the passengers first and make them comfortable for the journey ahead.
Right from the moment the plane moves in front of the aerobridge, they are at
the aircraft door with a warm smile, welcoming and guiding passengers on
board to their seats and performing their duties. Once the aircraft is airborne,
they make the passengers comfortable by rolling out the cart load of goodies,
food and drinks, chocolates and coffee, snacks and tea. Even though their
services may appear to be a very quiet affair, yet they have lots of
responsibilities on their shoulders, which include executing flight
commander›s instructions, coordinating security arrangements and ensuring
passengers› overall safety as well. During an emergency, they take the
responsibility and determine the most appropriate step to deal with the
situation.
Various domestic and international airlines have increased their services,
there is no doubt that the expansion is going to bring in a recruitment drive
for every new route demands additional basic cabin crew members.
Therefore, we are now witnessing a huge demand for trained cabin crew.
This is clear from why there is an increase in interviews conducted and many
inductions by many airlines. At the interviews of air hostesses and Flight
Attendants, the applicants are asked about their eyesight, interest in the job
and how they can handle difficult passengers. The governments of some
countries are keen on going liberal with an open sky policy. In this respect,
India is emerging as an important aviation hub in South Asia. This growth is
going to bring in multiple recruitment drives, as for every new route added, it
demands additional basic cabin crewmembers.
If you have any interest in this career, you can do a vocational programme,
specifically in aviation. Going to a well-known institute is always helpful
when you go job hunting.

From paragraph 1 and 2(5 marks)

1. Why is it mentioned that the air hostess is the epitome of hospitality
and style?
Ans-the ever-smiling face of an airhostess has come to represent the epitome
of hospitality and
Styles. Glamour and ultimate fantasy of flying and seeing the world.

From paragraph 2(2 marks)

2.(a) The word ‘quietly’ can be replaced with___softly__________________.

(b) The word executing refers to_____to carry out

fully_________________________

From paragraph 2(2marks)

3(a) What should members of the cabin crew do in an emergency?
Ans-During the emergency the members of cabin crew should take the
responsibility and determine the most appropriate step to deal with the situation.

(b) What must the crew attendants do first when the plane reaches in front
of the aerobridge?
Ans-the cabin crew attendants meet and greet the passanger first and make them
comfortable
The journey ahead.
4. (a) Which country is emerging as a major aviation hub in South Asia? ( 2
marks)

Ans- India is emerging as an important aviation hub in South Asia.

(b)What are the various questions asked during the interview to applicants?
Ans- there are many questions ask to an applicant about their eyesight,
interest in the job and how they can handle difficult situations and
passengers.

From paragraph 4(5 marks)

5. How can one work towards a career as a member of the cabin crew?

Ans-If you have any interest in this career, you can do a vocational programme,
specifically in aviation. Going to a well-known institute is always helpful when you
go job hunting.
C. Read the passage given carefully and answer the questions that
follow :(10 marks)
Flights have just become longer so that passengers can reach their destination
in one go without hopping flights. A long flight means passengers do not
need to break their journey at places and change planes. “They like to board
once, de-plane once. “It saves a lot of time and energy as passengers do not
waste time hopping from one flight to another,” says Tripta Bhatia, a member
of the cabin crew who works with one of the long flights and is very happy to
be on such flights. The flight from New Delhi to Toronto is now in operation
for a couple of years. The flight takes approximately eighteen hours, which
creates many challenges. A lot of groundwork goes into a flight like this. The
aircraft is, of course, specifically designed for the journey with more space
and wide-ranging entertainment services. The flight crews are also specially
trained to face the challenges involved. Travellers are now quite aware of the
health hazards that may be associated with flights that cover 17,600 or more
kilometers in distance more. Exposure to lower oxygen is harmful to the
human body. Passengers on extreme-long range flights need to be provided
with flight socks and, if necessary, tablets for thinning the blood. It is a belief
that prevention is better than cure when it comes to in-flight health. It is not
just the health and life of the passenger that is at stake on a flight of this
length, but also that of the flight crew. “They give us training on fatigue
management and how to fine- tune to the local time in Toronto. We need and
to exercise, as well as take care our diet and eat lightly in-flight,” says Tripta
Bhatia. The long-haul flights are now becoming a trend and many airlines
offer these direct flights the timings of which suit the domestic airlines.
Singapore, Cathy Pacific, Qantas are some of the Airlines that offer these long
flights. Asia is, perhaps is the region where the demand for these long flights
is the greatest. The flights connecting from the Asian cities to the US is the big
market since flights to the European continent don’t require 18 hours of
endurance and capacity

Tick mark the correct option (5 marks)

1.Why are longer flights harmful to passengers and crew?
a) Because there is less oxygen in the air.
b) People will get bored
c) long periods of inactivity will damage their bones

Ans-(b)people will get bored.

2. What are flight socks?

a) special socks are meant to keep the plane free of harmful bacteria
b) one of the preventive measures planned by airlines
c) socks that stop your blood from getting too thin

Ans-(c)socks that stop your blood from getting too thin.

3. Which of the following methods given below for countering the

health problems caused by long flights is NOT mentioned?

a) how best to cope with jetlag?

b) advice on food consumption during a flight
c) advice on drinking alcohol

Ans-(a)how best to cope with jetlag.

4. What are the advantages of longer flights?

a) There are less problems with jetlag
b) passengers save time
c) passengers get a good break between flights

Ans-(b) passengers save time.

5. Where on the globe is the area for longer flights expected to develop?
a) between Europe and America
b) between Asia and America
c) between Asia and Europe
Ans-(c) between Asia and Europe.

6. Write 5 lines on what does a flight attendant do to take care of himself

and his passengers during a long flight of 18hours. ( 5 marks)

Ans-(1) when flight attendant feel the lack of oxygen , then they suggest all the
passengers to wear their oxygen mask.
(2) flight attendant also provide flight socks for passengers in a long flight.
(3) they also give many medicines and tablets to passanger like who is suffering
from many disease.
(4) flight attendant are also trained in take care of himself and passengers
(5) flight attendant manage different situations and passengers.

D. Picture comprehension (20) Things That You need to include in your

story

Character 1(1mark)
Name: khushbu
Age: 18
Sex: female
Mood: calm and cool

Character 2 (1mark)
Name: Ramu
Age: 19
Sex: male.
Mood: angry
2.Action heading (what is happening in the story (4 marks)

Ans-what a amazing Lunch

Now to write a story (14 MARKS)

The following points need to be included in your story
1. Make an interesting story with a main character
2. Bring a problem in the story
3. Include innovative ideas to solve that problem
4. End the story properly
5. If you are female, then make a female main character in the picture
6. The story must represent you, how you think, how you react in that
situations, include these things in your story. You must add your emotions
and feelings in the story

The pictures are printed on the inside back cover of the ECS book.

What a amazing lunch

One day I went for lunch in a hotel with my friend Ramu. We went there by car.
When we reached there we saw the beauty of hotel it looks very clean and
attractive. All tables were putting in good way. All the staff are behaving very
friendly manner and keep a sweat smile on her face. The nature and environment of
there was very cool and calm. We entered in then I saw the managing system of
there. Then we sit on a chair but as we sit , a waiter came and asked us to what
would you like to have , veg and non veg meal sir. Then we gave him order. Then he
said politely , please wait a minute sir and then he went. Suddenly the waiter came
with our order. When he came to near us, unfortunately he slipped and fell down on
the floor. All the soups and curry are fell on my dress. Then the waiter stood and
said sorry. But I said it's ok but my friend got Angry and he started to scolding the
waiter. But the waiter again said sorry, it had done by mistake sir. But my friend was
not understanding his voice. Then I managed the situation forgave him.Then I went
in washroom and cleaned my dress . Then after I give the other order and then they
serve us our order. Then I enjoyed the dish it's very tasty and yummy. After
completed the lunch we came back to home.
End