Talk to rafa

 Personal chat bot

 AI powered bot that utilizes Natural language processing (NLP) in order to service customers via
FB messenger
 Digital customer engagement personified as a robot assistant that runs 24/7, 365 days a year
 Reasons why some of the client prefer digital channel for the reason that Instant replies,
available anywhere, cost savings to bank, to offload our contact center and 30% of what our
agents do, rafa can do
 Available on main UB FB page and website

Rafa can do

o Product inquiry
o Product application
o Credit card application statue- 7 digits reference number
o Credit card activation-activation of card real time
o Balance inquiry and last transaction-Account number and OTP. balance of the account real time
o FAQS on UB online features
o FX Rates- Rates is real time
o Checkwriter- input payee name and the bot will show the no. of checks available for pick up per
branch
o Change contact info
o Raise a ticket in sales force. CEG will reply 24-48 hours.
o Cardless withdrawal-Pin1 and Pin2
o Branch locator

Apply for Credit card, Savings account, Home & car loan, cards settlement