List of Primary details Name Email ID

Sales SPOC Abhipray Gupta abhipray.gupta2@vodafoneidea.com

Marketing SPOC Gaurav Singh
Customer SPOC
Type of Product Hosted IVR
Circle Name DELHI
Company Name
Segment SOHO
Industry Vertical SOHO
Name of Project (if any)
IMSI Number
Date of request Thursday, January 27, 2022
Expected PoC delivery date (if PoC required)
Expected Go Live date
Brief on Solution and expected Volumes
Problem statement of customer (if any)
PLAN NAME
VMN
TFS Number

Public
 Phone No.
9873668031

Public
 Primary Information
Solution to be deployed on Toll Free
If Toll Free no (specify backend RDN)
Please specify Toll Free no 1800 120 8002
Please specify 10 digit MSISDN
Accessibility - PAN India or Specific Circle(s) Pan India
Approx. Call Volumes (in a day or month ) 1000
Any specific trend of call volumes to be catered.
No
Ex - Peak hrs / working - non working days / etc
Multingual Voice prompts required Yes
Approx legs of auto receptionist (top to bottom flow)
Voice recordings - to be provided by IDEA

Deliverables Information
Type of services.
1) Incoming Calls with key press(DTMF) capture in IVR and Call patching. 1) Incoming Calls with key press(DTMF) capture in IVR
2) Incoming Calls with key press(DTMF) capture in IVR. and Call patching.
3) Incoming Calls with direct Call patching.
Call Routing Logic.
1) Round Robin
Sequential
2) Fixed manner - % distribution
3) Any other (please specify)
Call Recording required Yes
If call recording required.
How many days of archieving required
30 Days
File transfer over FTP required (y/n)
FTP details to be provisioned
Acknowledgement SMS Integration required
NA
If Yes - specify Sender Id
API integration for ack. SMS required No
API integration for auto receptionist IVR required No
Details if API integration required.
Server Location
Server Domain Name/IP
NA
API details with expected parameters and document
Any specific type of API required

Reports Information

Web Panel - Default offering

Caller CLI
Patched no CLI
Day / Date / Time
Duration of Call
Key Press(DTMF)
Reports can be downloaded in excel - from date / to date All
EoD mail - Default offering No
If call recording then download options required No
Any specific customized report panel / API No

IVR - Expectations / Call Flow

Welcome Script Welcome to Envmart. Envmart me apka swagat hai.

Language(s) Hindi
Draw required IVR Tree

Welcome to Envmart. Envmart me apka swagat hai.

Direct Direc Transfer Transfer Direct when

Transfer when 1st No. 2nd No. is busy
is busy

Public
 Direct Direc Transfer Transfer Direct when
Transfer when 1st No. 2nd No. is busy
is busy

935425722
93156444 838382218
9
468 1

For press 1
For press 2
For press 3

Public
 Toll Free
10 Digit MSISDN

IDEA
Client

Yes

No

Public
9354257229

9315644468

8383822181

Public