Manikandan Varadarajulu

Contact +91- 8807621426

Email: v.manikandan5@tcs.com

Summary

10.8 years of BFSI experience(Banking Finance services & Insurance) with Team
Lead/Business Analyst experience. Having proven people management skills, with the
ability to manage performance and motivate staff on an individual and team level. Now
looking for a new and challenging managerial or consultant position, one that will make
best use of my existing skills and experience and further my personal and professional
development.

Domain:

Insurance: Underwriting Assistant, KYC

Insurance: Commercial P & C, Personal Insurance

Professional experience

TATA Consultancy Services, Chennai

Assistant Manager May-2023- Present

Certifications
AINS 21 certified by 'The Institute' (Domain Certification in P & C Insurance)
Knowledge Transfer Lead in 2016 (KT Lead)
Property & Casualty Insurance certification (Internal) in 2017

Tools Exposure:

• JIRA

• MS Office Tools

• Tableau (Fetching Mechanism & Data Analysis)

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September 2012 - May 2023(Present)

• 10.8 years of overall experience in Insurance Domain - P & C Operations

• Managing a team of approximately 30+ employees in critical project with busy work
environment for the past 4.2 years.

Acquired INS21 Certification successfully & skilled in building cross functional teams
and making critical decisions during challenges.

• Business Analyst for P & C Insurance in both Commercial & Personal lines, involved in
writing Business requirement Document, Test cases, User case, Frequent discussion
with stakeholders to finalize the release schedule, UAT & part of Transition projects.

• Dynamic & motivated professional with proven reward of generating & building
relationships, managing projects from concept to completion

• Expertise in Training (Domain & Process) and Project management for Commercial
Insurance process & coaching Individual to success

• Played a key role in Transformation initiative to minimize handoff and onshore support
in Query reduction project

• Able to apply Customer service concepts to improve user experience for clients,
employees & administration

• Manage reporting of Key Performance Indicator and handle queries from clients on
RUSH basis as well

• Trained 6 batches of team members for Initial transition and handled Pilot phase
successfully

• Continuous monitoring of Inventory & closing it on time before deadline

• Played a key role of Subject Matter Expert in new transition, successfully driven it to
BAU

• Expertise in Transition, Training & Project Management for Commercial & Personal
Insurance projects

• Experienced in Six Sigma Concept which used to resolved some key issues in the
Structured method.
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• Efficiency in handling UAT's have been part of most of the initial process

• Currently managing a team independendently for the past 3.3 years with the collection
of 25 FTE's and responsible for continuous improvement, initiatives, quality compliance
and knowledge quotient apart from delivery

• Have been part of recruitment process internally within my organization.

• Exposed to various phase of project from Knowledge transfer to reverse migration

Experience across Insurance domain in areas of Policy Servicing and Underwriting in
both Commercial & Personal Lines

• Working in 24 hours TAT project currently and able to deliver the product within the
SLA metrics

Scrum Project experience

Responsible for project coordination including planning and implementing content across
all workflows while ensuring that security, risk and compliance requirements were met.

Reported progress to all stakeholders through Tableau Reports.

• Experienced in working based on the requirements gathered from all the stakeholders.

• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning,
Daily Scrums or Stand-ups, Sprint Check-In, Sprint Review & Retrospective.

• Operated in 3 -4 week sprints with flexibility on length based on immediate

functionality concerns.

Projects

Project: Liberty Mutual Insurance (September 2012– October 2021)

Project description: Liberty Mutual Group is an American diversified global insurer and the
third-largest property and casualty insurer in the United States. They offer personal and
commercial insurance. They are providing different insurance coverage to customers like
Property, Auto, IM and Farm. We are migrating those coverage’s from old platform to new
one, providing Policy Services, Claims, Renewal and New Business

Responsibility:

• Responsible for Team's productivity, Quality, TAT and regular improvement

• Reviewing customer escalations and respond back
• Deriving RCA for the errors/escalations
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• Providing continuous feedback to the associates basis their performance
• Reporting the SLA metrics to clients Daily/Weekly
• Participating in Governance calls and providing inputs/suggestions
• Maintaining the Attendance tracker and leaves of associates
• Planning the day for work to be completed to ensure SLA
• Participating in all client calls representing the team and providing
improvements/clarifying queries
• Maintaining the associate tracker for gauging their performance
• 5+ projects transitioned during the period of overall experience
• Handled 3 training batches for Nesting & Release phase which will approved by the
customer
• 4 new projects won through existing business performance
• Multiple trainings conducted across locations of current project and recognized for
successful trainer
• kaizen projects identified and mentored Query Reduction
• Quality Improvement in Cancellation & TAT Improvement in Conversion process
• Domain trainer to train the new joiners on P&C insurance

Project: Nationwide Insurance ( November 2021– May 2023)

Project description: Nationwide is one of the largest insurance and financial services
companies in the world, focusing on domestic property and casualty insurance, life
insurance and retirement savings, asset management, and strategic investments. We are
handling technical issues facing by the Agents/Insured for Renewals, Policy changes,
Cancellation and Reinstatement.

Responsibility:

• Handling customer issues via ticket

• Escalate to next level if the issue cannot resolved, being a intermediate to respond
final solution to the customer
• Train the new joiners on Domain and process
• Handling customer escalations and responding back
• Providing suggestions and improvements to client for betterment of the process
• Conducting Team huddles to understand the Daily progress and issues
• Ensuring the own SLA and Quality
• Supporting the team during spike in volume/less staffing.

Awards and recognition

• Great Wall of Project 2018

• Best Team award 2019 - Commercial Lines Policy Servicing

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• Star Performer Award (4)

• Spot Award recognition (2)

Personal Information:

• Father Name : Varadarajulu D

• DOB : 27-10-1992

• Marital Status : Married

• Nationality : Indian

Language's known

English

Tamil

Telugu

Passport # S7445976 Expiry date November

2028

Field of Study:

Graduation: B.Sc. (Computer Science)

Year of Passing: 2009 – 2012

College: SSS College of Arts, Science and Management

University: Thiruvalluvar University