Children and Families Hub Responder

Department: Children, Young People, Education & Skills

Division: Integrated Services and Commissioning

Reports to: Service Co-ordinator

JE Reference: CYP913

Grade: CS 06

Job purpose

To provide a comprehensive and confidential point of entry for all new enquiries to the Children
and Families Hub, including the provision of information and advice about services to members
of the public and to partner agencies.

To provide support to Family Partnership workers and Managers through accurate data
recording and administration of systems and processes.

Job specific outcomes

1. Receive telephone calls, emails and forms from members of the public and professionals
who are raising a concern for a child’s safety or wellbeing or seeking support.

2. Provide immediate advice and signposting on available services to professionals and

members of the public

3. Record information accurately onto the electronic system

4. Respond to immediate concerns in line with Jersey policies and procedures

5. Work closely with the Triage team in the Hub to ensure that decisions are made in a
timely manner and in accordance with guidance, processes and procedures

6. Support Family Partnership workers and managers in recording and processing

information about children and families including requests for service (including short
breaks), assessments and plans onto the electronic system

7. Support the Service Co-ordinator to ensure effective facilities management of the Centres
where Family and Community Support are based, including arrangements for reception,
room bookings and co-ordination of multi-agency clinics, Team around the Child
meetings, and any other professional meetings or child and family interventions, liaising
closely with and between services using the Centres.

8. Support the Service Co-ordinator in the administration of Jersey’s Children First training
and parenting training, overseeing booking arrangements, venue booking and
preparation of training resources.
 9. Maintain up to date records that ensure the service provided is both transparent and
accountable in line with departmental standards.

Statutory responsibilities

Active engagement, participation and compliance with any other statutory responsibilities
applicable to the role, as amended from time to time.

Job s

Organisation chart

Head of Service

Team Manager
Team Manager
(Additional Needs)

Systemic Family Information & Service Behavioural Advisor#

Senior Practitioner Senior Practitioner Service Co-ordinator# Senior Practitioner Senior Practitioner
Therapist# Development Officer (1 FTE)

Family Programmes & Family Partnership Children & Families Family Partnership Family Partnership
Partnership Worker# Worker Hub Responder#* Worker Worker
(1 FTE) (5.6 FTE) (3 FTE) (5 FTE) (3 FTE)

Family Partnership Family Information

Family Mentor Family Mentor Family Mentor
Worker Assistant#*
(1 FTE) (1 FTE) (1 FTE)
(4 FTE) (2.6 FTE)

Family Mentor
(1 FTE)

#Roles support both teams

*post holders are co-located with the team they are supporting
Person Specification
Specific to the role

Describe the knowledge, skills, experience, and qualifications required to perform the job to a
satisfactory standard.

It is important to convey what the job requires, rather than what an individual might have, as these
may be different. For example, you may have a postgraduate level qualification, however, an A’
Level standard qualification is the requirement for the job.

ATTRIBUTES ESSENTIAL DESIRABLE

A good general standard A qualification at
Qualifications of education that level 3 or 4 in
Please state the level of education includes 5 GCSEs (or Customer
and professional qualifications and / equivalent) including service skills
or specific occupational training English
required.

Knowledge of customer Knowledge of local

Knowledge service skills support services
This relates to the level and breadth of available for
practical knowledge required to do families
the job (e.g. the understanding of a
defined system, practice, method or Knowledge of Jersey’s
procedure). Children First
Framework

Able to keep accurate records

Technical / Work-based Skills
This relates to the skills specific to the
job, e.g. language fluency, vehicle
license etc.
of work
Effective use of ICT. This
would include working
knowledge of Word, Outlook,
Powerpoint and a variety of
databases

General Skills/Attributes
This relates to more general
characteristics required to do the job
effectively, e.g. effective written
communication skills, ability to
delegate, motivation or commitment
etc.
Excellent verbal and written The ability to plan and
communication skills prioritise workload
The ability to communicate
effectively with a range of
different individuals
Able to work as part of a team

Able to work flexibly and

responsively
 Experience of working in a Experience of
Experience customer facing environment providing advice and
This is the proven record of information over the
experience and achievement in a phone
field, profession or specialism.
This could include a minimum period Experience of working
of experience in a defined area of with the Jersey
work if required by an external body Children First
(for example a period of post- Framework
qualification experience).
Criteria relating to Safeguarding
Other requirements needed to confirm Knowledge of child
suitability to work with vulnerable safeguarding or a willingness
people e.g. attitudes, skills, to undertake necessary
experience etc. training

An enhanced DBS check

Core Accountabilities, Attributes and Behaviour Indicators

Appointees to this role will be required to adhere to and perform their duties in line with the
standards identified in the States of Jersey tier 6 core accountabilities attributes and behaviour
indicators.

The standards relevant to this tier, identified in the States of Jersey core accountabilities
attributes and behaviour indicators, are to be attached in a separate document.