Data Sheet

Create Seamless
In-App Brand
Experiences with
UJET's Mobile SDK

Design Curated Customer Experiences Enable Mobile Media for Faster

across iOS and Android Devices
Create consistent customer experiences across mobile and
web with a contact center solution designed to centralize the
entire customer journey. The UJET Mobile Software
Development Kit (SDK) provides everything you need for an
in-app, cloud, and mobile-native customer service
experience.
Resolutions
Communicate via text, picture, or video depending on the
situation and your customers' preferences. Blend multiple
forms of communication into one efficient conversation
without losing context, or collect information via chat before
transitioning to a phone call, so your customers quickly get
the help they need.

Improve Agent and Customer

Experiences
With best-in-class mobile SDKs for iOS and Android, your
team can:

• Embed chat and voice into your branded mobile app

• Receive videos, images, and text input during live voice

calls
• Share screens with the customer via Co-Browse

• Quickly deploy new visual navigation, redirects, queues,

channels, and routing rules

• Reduce queue time for live agents

• Collect contextual information in chat before

transferring the customer to a live agent

• Offload tasks traditionally supported by live agents

• Use real-time and historical data to intelligently route

customers to virtual or live agents

• Capture valuable data such as app version, device

information, geolocation, and last action taken in your
app to speed up resolutions

© UJET Inc. 2023 All rights reserved 01


Securely Verify Customers
Easily validate your customers' identities from the biometric
data they already use to secure their mobile devices. From
fingerprints to face detection, UJET's identity verification
SDK provides fast and secure validation.
© UJET Inc. 2023 All rights reserved
Data Sheet
Capture Payment Details Discreetly
Securely process payments during mobile customer service
interactions with PCI-compliant mobile payments. Instead of
asking customers to read their card out loud, send a
payment request to the customer's smartphone. The card
information will be captured discreetly and processed
securely and the customer and agent will simply receive a
notification that the payment was successful.
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 Data Sheet

Design Great Mobile Experiences –

Without Killing Your App
Improve the customer and agent experience without slowing
down your app. Each SDK adds about 8 MBs of size to your
app store download, allowing you to stay below the
wifi-required download size and does not increase the
chance of your app getting killed in the background. Every
release is tested to ensure no memory leakage, so you can be
confident that you’re delivering an excellent mobile
experience to every user.

UJET is the cloud contact center platform for businesses who

put trust at the heart of their customer experience. Our
one-of-a-kind architecture and award-winning CX Intercloud
deliver the most dependable foundation for security, reliability,
and scale across cloud contact center operations. With UJET,
organizations gain a full voice and digital engagement suite Wag! Mobile-First Customer Support
that’s equipped with smart device capabilities, powerful AI, and As a mobile-only app, Wag! needed a contact center solution
advanced analytics – all intuitively designed to make life easier that offered a best-in-class mobile SDK. By implementing
for everyone involved. From customers and agents to UJET's lean in-app customer service solution, Wag! decreased
supervisors and executives, UJET delivers meaningful average wait time by 50% and call abandonment by 7%.
operational efficiency, higher interaction quality, and mission
critical stability. Innovative brands like Instacart, Turo, Wag!,
and Atom Tickets all trust UJET to enable exceptional
customer experiences. So can you. Learn more at ujet.cx.

© UJET Inc. 2023 All rights reserved 03