Professional Documents
Culture Documents
SME Playbook Final Feb9 2021
SME Playbook Final Feb9 2021
SME
SKILLS TRANSFORMATION
Every business transformation is powered by a skills transformation
Jan 2021
About this
Playbook
“
This playbook offers SMEs a step-by-step
This playbook contains:
approach to identifying the business impact on
skills, and the resources businesses can tap on ✓ SME Business Transformation
to unlock the highest value out of Approach
the transformation.
✓ SME Skills Transformation Approach
This guide is applicable for SMEs that are:
✓ Practical resources for SME leaders
1
WHERE ARE YOU TODAY IN YOUR
BUSINESS TRANSFORMATION?
This is a simplified business transformation roadmap.
At every business stage, there are opportunities to build a skilled workforce to strengthen business outcomes.
2
As every business transformation is powered by a skills transformation, you can take reference from the following steps to embark on your
skills transformation.
TRANSFORMATION
Identify the Skills
4
Gaps
Conduct As-Is of
3
Current Skillsets
2
Design the
To-Be Job Role
Identify the
1 Job Role to
Transform
Business Development
Manager (To-be transformed as
Digital Customer Engagement
Manager*)
DESIGN THE
TO-BE JOB ROLE
To design the To-Be job role, the first step is to define the What does the job role of a To-Be Business
Development Manager look like*?
Critical Work Functions and the supporting Key Tasks. The
second stage is to align the Technical Skills and Cross-border
Competencies as well as the Critical Core Skills. You may reach
find the skills information from the Skills Frameworks*.
Digital
customer Big Data
Critical Work Function profiles
1
E.g. Implement business development strategy
Key Tasks
2
E.g. Manage bid documents and proposals
Customer
User
Technical Skills and Competencies Experience
3 Digital Customer
E.g. Business Negotiation
Engagement Manager
(To-Be Job Role)
4 Critical Core Skills
See more information on next page.
Business
intelligence &
analytics
SkillsFuture Singapore has proactively collaborated with local industries to identify 16 CCS (as below) which our local
workforce needs to continually recalibrate and develop, more so as conditions change.
6
STEP 3
CONDUCT AS-IS
SKILLS ASSESSMENT
List down the current skillsets
After identifying the Critical Core Skills needed for the To- of the As-Is job role
Be job role, conduct an As-Is skills assessment. This will
allow the business to have a clear picture of its current EXAMPLE
capabilities.
Business Development
Manager
Objectives of As-Is Assessment
Technical Skills and Competencies
Business Opportunities Development
Business Negotiation
Networking
To capture an accurate To identify the
picture of the skills gaps and Market research
company’s prevailing areas that can Product Advisory
skills and capabilities of be improved Market Profiling
the job role
7
STEP 4
IDENTIFY THE
SKILLS GAPS What are the skill gaps to be closed?
This will allow the business to identify the specific skills Business Negotiation
gaps to be bridged using the Build, Buy, Borrow or Bot Networking
strategy. Market research
Product Advisory
Objectives of Skills Gap Assessment Digital Market Profiling
Customer
Engagement Digital Customer Profiling*
Manager Cross Border Reach*
Big Data*
Customer User Experience*
To identify the new To assess the skills
skillsets your interventions needed to Business Intelligence & Analytics*
workforce requires reach the future state Project Management*
*Gaps to be closed
8
STEP 5
Reskill or upskill your Hire new employees Partner with external Supplement your
existing workforce to close identified providers and tap on manpower with
through skills skill gaps in the trainees to add workforce automation
training workforce capabilities technologies
*Enterprise
Development Grant
(EDG)
*Productivity
Solutions Grant
(PSG)
You can tap on the services You can tap on the resources You can tap on the You can tap on EDG and PSG
from the National Centre of for “Recruit Talent” as resources from the SG support to adopt automation
Excellence for Workplace published on the Enterprise United Jobs and Skills technologies. You may access
Learning (NACE) Portal for Jobs & Skills (EPJS) Package QR codes on the next page
9
OTHER RESOURCES TO SUPPORT YOUR
TRANSFORMATION (1/2)
(from page 2)
Book an appointment with the Tap on the EDG to support Tap on the PSG to kick-start
SME Centres to get business transformation in business your adoption of technology
advisory on your transformation upgrading, innovation & to enhance productivity
needs internationalisation
SUCCESS STORIES
SOREAL PROP
Singapore-based leading proptech SME democratising the use of data and
improving access to digital innovation in the real estate sector
• Ascertain market demand for big data collection & • Identified new skills needed to support product
analysis development
• Enhancement of technology product line • Assessed current workforce skills
• Identified talent gaps in workforce
• Onboarded 3 technology talent to support
product improvements and expansion
SUCCESS STORIES
Maha Chemicals (Asia) Pte Ltd
Singapore-based SME founded in 1975 specialising in the Speciality Chemicals
Marketing and Distribution Industry in the Southeast Asian region.
• Unable to meet clients face to face during • Greater effort needed to achieve sales revenue
COVID-19 • Heightened need for process efficiency to reduce
• Shipping restrictions costs
• Capacity restriction at workplace • Upkeep employee welfare