Razel TM

Plan
Training
Session
House Keeping Date Developed: Document No. SCMCSTI-

NCII August 2023 FSM2
Date Revised: Issued by:
Clean and August 2023 Page of
Prepare Rooms Developed by: BTVTED-FSM
for Incoming Razel Z.
Guests Revision # 00
Paradero
Name: Arnel Catug Date: August 29, 2023
Sample Data Gathering Instrument for Trainee’s

Characteristics
Please answer the following instrument according to the
characteristics described below. Encircle the letter of your choice that best
describes you as a learner. Blank spaces are provided for some data that
need your response.
Characteristics of learners
Language, literacy Average grade in: Average grade in:

and numeracy English Math
(LL&N)
a. 95 and above a. 95 and above
b. 90 to 94 b. 90 to 94
c. 85 to 89 c. 85 to 89
d. 80 to 84 d. 80 to 84
a. 75 to 79 e. 75 to 79
Cultural and Ethnicity/culture:

language a. Ifugao
background
b. Igorot
c. Ibanag
d. Gaddang
e. Muslim
f. Ibaloy
g. Others( please specify) Illongo
Education & Highest Educational Attainment:

general knowledge a. High School Level
b. High School Graduate
c. College Level
d. College Graduate
e. with units in Master’s degree
f. Masteral Graduate
g. With units in Doctoral Level

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h. Doctoral Graduate
Sex a. Male
b. Female
Age Your age: _____
Physical ability 1. Disabilities(if any)_____________________
2. Existing Health Conditions (Existing illness
if any)
a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others(please specify) ___________________
Number of years as a competency trainer ______
Previous
experience with
the topic
Previous learning List down trainings related to your qualification

experience Computer Literacy
National Certificates acquired and NC level

Training Level
completed Housekeeping NCII
Special courses Other courses related to your qualification

a. Units in education
b. Master’s degree units in education
c. Others(please specify)
_________________________
Learning styles a. Visual - The visual learner takes mental

pictures of information given, so in order for
this kind of learner to retain information,
oral or written, presentations of new
information must contain diagrams and
drawings, preferably in color. The visual
learner can't concentrate with a lot of
activity around him and will focus better
and learn faster in a quiet study

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environment.
b. Kinesthetic - described as the students in
the classroom, who have problems sitting
still and who often bounce their legs while
tapping their fingers on the desks. They are
often referred to as hyperactive students
with concentration issues.
c. Auditory- a learner who has the ability to
remember speeches and lectures in detail
but has a hard time with written text.
Having to read long texts is pointless and
will not be retained by the auditory learner
unless it is read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities where
they can watch, listen and then review what
has happened.
f. Theorist - Learns most when ideas are
linked to existing theories and concepts.
g. Pragmatist - Learns most from learning
activities that are directly relevant to their
situation.
Other needs a. Financially challenged
b. Working student
c. Solo parent
d. Others(please specify)
___________________________

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FORM 1.1 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
BASIC COMPETENCIES
CAN I…? YES NO
1. Develop and Update Industry Knowledge ✓
1.1 Obtain and convey workplace information ✓
1.2 Speak English at a basic operational level ✓
1.3 Participate in workplace meetings and discussions ✓
1.4 Complete relevant work related documents ✓
2. Work in team environment
2.1 Describe team role and scope ✓
2.2 Identify own role and responsibility within team ✓
2.3 Work as a team member ✓
2.4 Work effectively with colleagues ✓
2.5 Work in socially diverse environment ✓
3. Practice career professionalism

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3.1 Integrate personal objectives with organizational ✓
goals
3.2 Set and meet work priorities ✓
3.3 Maintain professional growth and development ✓
4. Practice occupational health and safety procedures
4.1 Identify hazards and risks ✓
4.2 Evaluate hazards and risks ✓
4.3 Control hazards and risks ✓
4.4 Maintain OHS awareness ✓
4.5 Perform basic first-aid procedures ✓
COMMON COMPETENCIES
CAN I...? YES NO
1. Develop and update industry knowledge
1.1 Seek information on the industry ✓
1.2 Update industry knowledge ✓
1.3 Develop and update local knowledge ✓
1.4 Promote products and services to customers ✓
2. Observe workplace hygiene procedures
2.1 Follow hygiene procedures ✓
2.2 Identify and prevent hygiene risks ✓
3. Perform computer operations
3.1 Plan and prepare for task to be undertaken ✓
3.2 Input data into computer ✓
3.3 Access information using computer ✓
3.4 Produce/output data using computer system ✓
3.5 Maintain computer equipment and systems ✓
4. Perform workplace and safety practices
4.1 Follow workplace procedures for health, safety, ✓
and security practices
4.2 Perform child protection duties relevant to the ✓

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tourism industry
4.3 Observe and monitor people ✓
4.4 Deal with emergency situations ✓
5. Provide Effective Customer Service
5.1 Greet customer ✓
5.2 Identify needs of customers ✓
5.3 Deliver service to co s t umer ✓
5.4 Handle queries through use of common business ✓
tools and technology
5.5 Handle complaints/conflict situations, evaluation, ✓
and recommendations
CORE COMPETENCIES
CAN I…? YES NO
1. Provide Housekeeping Services to Guests
1.1 Receive housekeeping requests ✓
1.2 Provide/ Service housekeeping requests ✓
1.3 Provide advice to guest ✓
1.4 Liaise with other departments ✓
2. Clean and Prepare Room for Incoming Guests
1.1 Set up equipment and trolley ✓
1.2. Access rooms for servicing ✓
1.3. Make up beds ✓
1.4. Clean and clear rooms ✓
3. Provide Valet/butler Service
1.1 Provide valet services to guests ✓
1.2 Provide valet services to guests ✓
1.3. Care for guest property ✓
4. Laundry Linen and Guest Clothes
1.1 Collect laundry for laundering functions ✓
1.2 Perform laundering functions ✓

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1.3. Process laundered item ✓
1.4. Return laundered item ✓
5. Clean Public Areas, Facilities and Equipment
1.1 Select and set up equipment and materials ✓
1.2 Apply cleaning technique ✓
1.3 Clean dry and wet areas ✓
1.4 Maintain and store cleaning equipment and ✓
chemicals
6. Deal With/Handle Intoxicated Guests
1.1 Determine the level of intoxication ✓

1.2 Apply appropriate procedure ✓
1.3 Comply with legislation ✓
Note: In making the Self-Check for your Qualification, all required competencies should be
specified. It is therefore required of a Trainer to be well- versed of the CBC or TR of the program
qualification he is teaching.

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Evidences/Proof of Current Competencies
Form 1.2: Evidence of Current Competencies acquired related to

Job/Occupation
Means of
Current competencies Proof/Evidence
validating
BASIC COMPETENCIES
PARTICIPATE IN WORKPLACE COMMUNICATION
Authenticated
Obtain and convey certificate/report of
Certificate of training
workplace information previous employer.
Certificate of achievement
Written test
Interview
Authenticated
Speak English at a basic certificate with dry
operational level Certificate of training
seal.
Written test
Interview
Authenticated
Participate in workplace certificate with dry
meetings and seal.
discussions Certificate of achievement
Written test
Interview
Authenticated
Complete relevant work certificate with dry
related documents seal.
Written test
Interview
WORK IN TEAM ENVIRONMENT

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Authenticated
Describe team role and Certificate of training certificate with dry
scope Certificate of achievement seal.
Written test
Interview
Authenticated
Identify own role and Certificate of training certificate with dry
responsibility within Certificate of achievement seal.
team
Written test
Interview
Authenticated
Work as a team member Certificate of training certificate with dry
Certificate of achievement seal
Written test
Interview
Authenticated
Work effectively with Certificate of training certificate with dry
colleagues Certificate of achievement seal.
Written test
Interview
Authenticated
Work in socially diverse Certificate of training certificate with dry
environment Certificate of achievement seal.
Written test
Interview
PRACTICE CAREER PROFESSIONALISM
Authenticated
Integrate personal certificate with dry
objectives with seal.
organizational goals Certificate of achievement
Written test
Interview
Authenticated

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Set and meet work Certificate of training certificate with dry
priorities Certificate of achievement seal.
Written test
Interview
Authenticated
Maintain professional Certificate of training certificate with dry
growth and development Certificate of achievement seal.
Written test
Interview
PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES

Authenticated
Identify hazards and Certificate of training certificate with dry
risks Certificate of achievement seal.
Written test
Interview
Authenticated
Evaluate hazards and Certificate of training certificate with dry
Written test
Interview
Authenticated
Control hazards and Certificate of training certificate with dry
Written test
Interview
Authenticated
Maintain OHS awareness Certificate of training certificate with dry
Certificate of achievement seal.
Written test
Interview
Authenticated
Perform basic first-aid Certificate of training certificate with dry
procedures Certificate of achievement seal.

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Written test
Interview
COMMON COMPETENCIES
DEVELOP AND UPDATE INDUSTRY KNOWLEDGE

Authenticated
Seek information on the Certificate of training certificate with dry
industry Certificate of achievement seal.
Written test
Interview
Authenticated
Update industry Certificate of training certificate with dry
knowledge Certificate of seal.
training Written test
Interview
Authenticated
Develop and update local Certificate of training certificate with dry
knowledge Certificate of achievement seal.
Written test
Interview
Authenticated
Promote products and Certificate of training certificate with dry
services to customers Certificate of achievement seal.
Written test
Interview
OBSERVE WORKPLACE HYGIENE PROCEDURES
Authenticated
Follow hygiene Certificate of training certificate with dry
procedures Certificate of achievement seal.
Written test
Interview
Authenticated
Identify and prevent Certificate of training certificate with dry
hygiene risks Certificate of achievement seal.

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Written test
Interview
PERFORM COMPUTER OPERATIONS
Authenticated
Plan and prepare for task Certificate of training certificate with dry
to be undertaken Certificate of achievement seal.
Written test
Interview
Authenticated
Input data into Certificate of training certificate with dry
computer Certificate of achievement seal.
Written test
Interview
Certificate of training Authenticated
Access information using Certificate of achievement certificate with dry
computer seal.
Authenticated
Produce/output data Certificate of training certificate with dry
using computer system Certificate of achievement seal.
Written test
Interview
Authenticated
Maintain computer Certificate of training certificate with dry
equipment and systems Certificate achievement seal.
Written test
Interview
PERFORM WORKPLACE AND SAFETY PRACTICES
Authenticated
Follow workplace Certificate of training certificate with dry
procedures for health, Certificate of achievement seal.
safety, and security
practices Written test
Interview
Authenticated

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Perform child protection Certificate of training certificate with dry
duties relevant to the Certificate of achievement seal.
tourism industry
Written test
Interview
Authenticated
Observe and monitor Certificate of training certificate with dry
people Certificate of achievement seal.
Written test
Interview
Authenticated
Deal with emergency Certificate of training certificate with dry
situations Certificate of achievement seal.
Written test
Interview
Authenticated
Maintain safe personal Certificate of training certificate with dry
presentation standards Certificate of achievement seal.
Written test
Interview
Authenticated
Maintain a safe and Certificate of training certificate with dry
secure workplace Certificate of achievement seal.
Written test
Interview
PROVIDE EFFECTIVE CUSTOMER SERVICE
Authenticated
Greet customer Certificate of training certificate with dry
Certificate of achievement seal.
Written test
Interview
Authenticated
Identify needs of Certificate of training certificate with dry
customers Certificate of achievement seal.
Written test

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Interview
Certificate of training Authenticated
Deliver service to Certificate of achievement certificate with dry
customer seal.
Written test
Interview

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Identifying Training Gaps
From the accomplished Self-Assessment Check (Form 1.1) and the

evidences of current competencies (Form 1.2), the Trainer will be able to
identify what the training needs of the prospective trainee are.
Summary of Current Competencies versus Required

Competencies
Required Units of Current Training
Competency/Learning Gaps/Requirements
Competencies
Outcomes based on CBC
BASIC COMPETENCIES
1. PARTICIPATE IN WORKPLACE COMMUNICATION
1.1 Obtain and convey 1.1 Obtain and
workplace information convey workplace
information
1.2 Speak English at a basic 1.2 Speak English at
operational level a basic operational
level
1.3 Participate in workplace 1.3 Participate in
meetings and discussions workplace meetings
and discussions
1.4 Complete relevant work 1.4 Complete
related documents relevant work
related documents
2. WORK IN TEAM ENVIRONMENT
2.1 Describe team role and 2.1 Describe team
scope role and scope
2.2 Identify own role and 2.2 Identify own
responsibility within team role and
responsibility
2.3 Work as a team 2.3 Work as a team
member member
2.4 Work effectively with 2.4 Work effectively
colleagues with colleagues
2.5 Work in socially diverse 2.5 Work in socially
environment diverse
3. PRACTICE CAREER PROFESSIONALISM

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3.1 Integrate personal 3.1 Integrate
objectives with personal objectives
organizational goals with organizational
goals
3.2 Set and meet work 3.2 Set and meet
priorities work priorities
3.3 Maintain professional 3.3 Maintain
growth and development professional growth
and development
4. PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
4.1 Identify hazards and 4.1 Identify
risks hazards and risks
4.2 Evaluate hazards and 4.2 Evaluate
risks hazards and
risks
4.3 Control hazards and 4.3 Control
risks hazards and risks
4.4 Maintain OHS 4.4 Maintain OHS
awareness awareness
4.5 Perform basic first-aid 4.5 Perform basic
procedures first-aid procedures
COMMON COMPETENCIES
1. DEVELOP AND UPDATE INDUSTRY KNOWLEDGE
1.1 Seek information on the 1.1 Seek
industry information on the
industry
1.2 Update industry 1.2 Update
knowledge industry
knowledge
1.3 Develop and update 1.3 Develop and
local knowledge update local
knowledge
1.4 Promote products and 1.4 Promote
services to customers products and
services to
customers
2. OBSERVE WORKPLACE HYGIENE PROCEDURES

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2.1 Follow hygiene 2.1 Follow hygiene
procedures procedures
2.2 Identify and prevent 2.2 Identify and
hygiene risks prevent hygiene
risks
3. PERFORM COMPUTER OPERATIONS
3.1 Plan and prepare for 3.1 Plan and
task to be undertaken prepare for task to
be undertaken
3.2 Input data into 3.2 Input data into
computer computer
3.3 Access information 3.3 Access

using computer information using
computer
3.4 Produce/output data 3.4
using computer system Produce/output
data using
computer system
3.5 Maintain computer 3.5 Maintain
equipment and systems computer
equipment and
systems
4. PERFORM WORKPLACE AND SAFETY PRACTICES
4.1 Follow workplace 4.1 Follow
procedures for health, workplace
safety and security procedures for
practices health, safety and
security practices
4.2 Perform child protection 4.2 Perform child

duties relevant to the protection duties
tourism industry relevant to the
tourism industry
4.3 Observe and monitor 4.3 Observe and

people monitor people
4.4 Deal with emergency 4.4 Deal with

situations emergency
situations

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4.5 Maintain safe personal 4.5 Maintain safe
presentation standards personal
presentation
standards
4.6 Maintain a safe and 4.6 Maintain a safe
secure workplace and secure
workplace
5. PROVIDE EFFECTIVE CUSTOMER SERVICE
5.1 Greet customer 5.1 Greet customer
5.2 Identify needs of 5.2 Identify needs

customers of customers
5.3 Deliver service to 5.3 Deliver service

customer to customer
CORE COMPETENCIES
1. PROVIDE HOUSEKEEPING SERVICES TO GUESTS
1.1 Receive 1. Receive
housekeeping requests housekeeping requests
1.2 Provide/ Service 1.2 Provide/ Service

housekeeping requests housekeeping requests
1.3 Provide advice to 1.3 Provide advice to

guest guest
1.4 Liaise with other 1.4 Liaise with other
departments departments
2. CLEAN AND PREPARE ROOM FOR INCOMING GUEST
2.1 Set up equipment 2.1 Set up equipment
and trolley and trolley
2.2 Access rooms for 2.2 Access rooms for
servicing servicing

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2.3. Make up beds 2.3. Make up beds
2.4. Clean and clear 2.4. Clean and clear
rooms rooms
3. PROVIDE VALET/BUTLER SERVICE
3.1 Provide valet 3.1 Provide valet
services to guests services to guests
3.2 Provide valet 3.2 Provide valet
services to guests services to guests
3.3. Care for guest 3.3. Care for guest
property property
4. LAUNDRY LINEN AND GUEST CLOTHES
4.1 Collect laundry for 4.1 Collect laundry for
laundering functions laundering functions
4.2 Perform laundering 4.2 Perform laundering
functions functions
4.3. Process laundered 4.3. Process laundered
item item
4.4. Return laundered 4.4. Return laundered
item item
5. CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT

5.1 Select and set up 5.1 Select and set up
equipment and equipment and
materials materials
5.2 Apply cleaning 5.2 Apply cleaning
technique technique
5.3 Clean dry and wet 5.3 Clean dry and wet
areas areas
5.4 Maintain and store 5.4 Maintain and store
cleaning equipment and cleaning equipment
chemicals and chemicals
6. DEAL WITH/HANDLE INTOXICATED GUESTS
6.1 Determine the level 6.1 Determine the level
of intoxication of intoxication
6.2 Apply appropriate 6.2 Apply appropriate
procedure procedure

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6.3 Comply with 6.3 Comply with
legislation legislation
Using Form No.1.4, convert the Training Gaps into a Training Needs/
Requirements. Refer to the CBC in identifying the Module Title or Unit of
Competency of the training needs identified.
Form No. 1.4: Training Needs

Training Needs Module Title/Module Duration
of Instruction
(Learning Outcomes)
Core Competencies
1.Provide Housekeeping
Services to Guests
1.1 Receive housekeeping
requests
Providing 66 Hrs
1.2 Provide/ Service Housekeeping
housekeeping requests

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1.3 Provide advice to guest Services to Guests
1.4 Liaise with other
departments
2.Clean and Prepare Room

for Incoming Guests
2.1 Set up equipment and Cleaning and 66 Hrs

trolley Preparing Room for
Incoming Guests
2.2. Access rooms for
servicing
2.3. Make up beds
2.4. Clean and clear rooms
3.Provide Valet/Butler
Service
3.1 Provide valet services to Providing 66 Hrs
guests Valet/Butler Service
3.2 Provide valet services to
guests
3.3. Care for guest property
4.Laundry Linen and Guest
Clothes
4.1 Collect laundry for Laundering Linen and 66 Hrs
laundering functions Guest Clothes
4.2 Perform laundering
functions
4.3. Process laundered item
4.4. Return laundered item
5.Clean Public Areas,
Facilities and Equipment
5.1 Select and set up
equipment and materials
Cleaning Public 66 Hrs
5.2 Apply cleaning technique Areas, Facilities and
5.3 Clean dry and wet areas Equipment
5.4 Maintain and store

cleaning equipment and

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chemicals
6.Deal With/Handle
Intoxicated Guests
6.1 Determine the level of Dealing 66 Hrs
intoxication With/Handling
6.2 Apply appropriate Intoxicated Guests
procedure
6.3 Comply with legislation

Paradero
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Plan

House Keeping Date Developed: Document No. SCMCSTI-

Sample Data Gathering Instrument for Trainee’s

Language, literacy Average grade in: Average grade in:

Cultural and Ethnicity/culture:

Education & Highest Educational Attainment:

House Keeping Date Developed: Document No. SCMCSTI-

Previous learning List down trainings related to your qualification

National Certificates acquired and NC level

Special courses Other courses related to your qualification

Learning styles a. Visual - The visual learner takes mental

House Keeping Date Developed: Document No. SCMCSTI-

House Keeping Date Developed: Document No. SCMCSTI-

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

House Keeping Date Developed: Document No. SCMCSTI-

House Keeping Date Developed: Document No. SCMCSTI-

House Keeping Date Developed: Document No. SCMCSTI-

1.1 Determine the level of intoxication ✓

House Keeping Date Developed: Document No. SCMCSTI-

Form 1.2: Evidence of Current Competencies acquired related to

WORK IN TEAM ENVIRONMENT

House Keeping Date Developed: Document No. SCMCSTI-

House Keeping Date Developed: Document No. SCMCSTI-

PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES

House Keeping Date Developed: Document No. SCMCSTI-

DEVELOP AND UPDATE INDUSTRY KNOWLEDGE

House Keeping Date Developed: Document No. SCMCSTI-

House Keeping Date Developed: Document No. SCMCSTI-

House Keeping Date Developed: Document No. SCMCSTI-

House Keeping Date Developed: Document No. SCMCSTI-

From the accomplished Self-Assessment Check (Form 1.1) and the

Summary of Current Competencies versus Required

House Keeping Date Developed: Document No. SCMCSTI-

House Keeping Date Developed: Document No. SCMCSTI-

3.3 Access information 3.3 Access

4.2 Perform child protection 4.2 Perform child

4.3 Observe and monitor 4.3 Observe and

4.4 Deal with emergency 4.4 Deal with

House Keeping Date Developed: Document No. SCMCSTI-

5.2 Identify needs of 5.2 Identify needs

5.3 Deliver service to 5.3 Deliver service

1.2 Provide/ Service 1.2 Provide/ Service

1.3 Provide advice to 1.3 Provide advice to

House Keeping Date Developed: Document No. SCMCSTI-

5. CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT

House Keeping Date Developed: Document No. SCMCSTI-

Form No. 1.4: Training Needs

House Keeping Date Developed: Document No. SCMCSTI-

2.Clean and Prepare Room

2.1 Set up equipment and Cleaning and 66 Hrs

5.4 Maintain and store

House Keeping Date Developed: Document No. SCMCSTI-

House Keeping Date Developed: Document No. SCMCSTI-

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