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Strategic Buku PS Ums 2021
Strategic Buku PS Ums 2021
EDITORIAL BOARD
Editors
Profesor Madya Dr. Mohd Rahimie Abd. Karim
Dr Phang Ing @ Grace
Sylvencent Bin Pokhan
Photographer
Suzeanywati Gasinin
Graphic Illustration
Azmawati Binti Amarasikin
Published by
Center for Strategic Management and Corporate Communication
Table of Content
Foreword 1
Introduction 2
Vision Mission 3
Facts and Figure 4
UMS Balanced Scorecard in simplified ‘Planning Pyramid’ 5
Strategy Map 2018-2022 poster 6
Strategic Plan 2018-2022 poster 7
KRA Leader 8
Summary of BSC 2021 10
KRA 1 - Quality Educational Experience for Students 12
KRA 2 - High Impact Research and Innovation 22
KRA 3 - Global Prominence 30
KRA 4 - Empowerment of Governance, Human Resources and
Delivery System 36
KRA 5 - Financial Sustainability 56
KRA 6 - Sustainable Campus 66
UMS Strategic Plan 2018-2022
UMS Strategic Plan 2018-2022 1
Foreword
Assalaammu’alaikum wr. wb. and Salam Sejahtera to all
Iam delighted to present to you the 2021 UMS Balanced Scorecard (BSC). The BSC
is a strategic performance management tool which enable us to take stock on the
past successes and failures as well as to review the present and future challenges for
the year of 2021.
Thank you.
Introduction
T he UMS Strategic Plan 2018-2022 is the continuation of UMS’ five-year strategic
plan, highlighting the attainment of University’s vision and mission through six
Key Result Areas (KRAs), namely KRA1: Quality educational experience for students;
KRA 2: High impact research and innovations; KRA3: Global prominence; KRA4:
Empowerment of governance, human resource and delivery system; KRA5: Financial
sustainability; and, KRA6: Sustainable campus.
In 2020, the reviews of the strategic plan performance were conducted in July
and December 2020. These periodic checking allows problems and challenges to be
identified and mitigation efforts to be planned, which further lay the foundation for the
target formulation for 2021. Several adjustments were made based on the changes in
the internal and external environments as well as the needs of the stakeholders in the
formulation of 2021 UMS Balanced Scorecard.
With the 13 strategic objectives (SO) in mind, this report presents to you the 2021
UMS Strategic Balanced Scorecard, which details the targets of 18 Key Performance
Indicators (KPIs), 87 Strategic Initiatives (SI) and 145 performance indicators (PI).
The report also includes the cascading targets to all relevant departments/faculties/
centres/institutes/ divisions at UMS for each of the KRA. The integrated ‘objective-
strategy link’ model adopted by the 2021 UMS Strategic Balanced Scorecard will
ensure all aspects of the University to be aligned with the vision and mission of the
University.
UMS Strategic Plan 2018-2022 3
Vision
To be an innovative university of global standing
Mission
To achieve academic excellence in various fields by gaining recognition through
learning and teaching, research and publication, s ocial services and a balanced
specialization of knowledge and personality development of students, resulting in
high productivity and quality in the context of the society and the nation
4 UMS Strategic Plan 2018-2022
UMS Strategic Plan 2018-2022 5
TOTAL 13 18
UMS Strategic Plan 2018-2022 11
86 144
12 UMS Strategic Plan 2018-2022
KRA 1:
Quality Educational Experience for Students
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
P1 To design, develop, P1.1 % of programme 15% Biannually Identify and implement more 2U2I
deliver and review that practice Programmes
curriculum for curriculum for
market-ready market-ready Identify and implement industrial based
graduates graduates teaching and learning Courses
KRA 1
FSMP
FSSA
FPSK
FSSK
FPEP
FKAL
PPIB
FPP
FPL
FKJ
FKI
No of programmes 10 1 1 0 1 2 1 1 1 1 1 n/a
No. of Courses 97 3 13 14 10 6 3 6 3 3 8 1
No of courses/activities 49 2 3 2 8 6 1 8 3 7 6 3
% of Blended Learning (BL) 80 80% 90% 80% 80% 100% 80% 80% 100% 100% 85% 100%
Courses
No of OER 241 20 10 20 10 65 5 10 10 9 20 25
No of MOOC courses 30 3 2 2 4 2 1 2 2 3 3 2
No of ODL programmes 3 0 0 0 1 1 0 0 1 n/a 0 0
No of courses 355 1 4 23 59 27 31 14 7 17 156 10
No.of local Professional Micro 4 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Credentials
No of courses 184 10 20 12 46 35 2 10 2 10 35 2
No of (inhouse) training 58 5 6 6 5 2 1 4 3 2 6 8
programmes
KRA 1:
Quality Educational Experience for Students
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
P1 To design, develop, P1.1 % of programme 15% Biannually Identify and implement more 2U2I
deliver and review that practice Programmes
curriculum for curriculum for
market-ready market-ready Identify and implement industrial based
graduates graduates teaching and learning Courses
KRA 1
PKPKA
INDICATORS (PI)
PKPP
IPMB
PPST
IBTP
PEP
IPB
No of programmes 10 n/a n/a n/a n/a n/a n/a n/a
% of Blended Learning (BL) 80 n/a n/a 100% 100% n/a n/a n/a
Courses
No of national outbound 422 n/a n/a n/a n/a n/a n/a n/a
mobility students
No.of local Professional Micro 4 n/a n/a n/a n/a n/a n/a n/a
Credentials
No. of Programmes with 7 n/a n/a n/a n/a n/a n/a n/a
Multiple Local Recognitions
No. of Programmes with 8 n/a n/a n/a n/a n/a n/a n/a
International Recognition
No. of Programmes with 3 n/a n/a n/a n/a n/a n/a n/a
Multiple Awarder
KRA 1:
Quality Educational Experience for Students
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
S1 To produce S1.1 % of graduates 80% Annually Conduct career development and GE
holistic, innovative, employability for intervention programme
future-proof and that particular
globally competent year Organise career fairs / day
graduates (generic,sector-focused,industry-
focused)
Tracking graduates
Student E-Portfolio
KRA 1
FSMP
FSSA
FPSK
FSSK
FPEP
FKAL
PPIB
MPP
FPP
FPL
FKJ
FKI
Number of programmes 85 2 2 6 4 5 2 6 2 2 3 n/a n/a
percentages of newly enrolled 75 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
student
percentages of graduates per 95 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
cohort
percentages of newly enrolled 100 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% n/a n/a
student
Number of successful alumni 40 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
tracked (jejak alumni/alumni
success stories)
% of students 70 70% 70% 70% 70% 70% 70% 70% 70% 70% 70% n/a 70%
% of students 10 5% 10% 10% 10% 10% 5% 10% 10% 5% 10% n/a 10%
KRA 1:
Quality Educational Experience for Students
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
S1 To produce S1.1 % of graduates 80% Annually Conduct career development and GE
holistic, innovative, employability for intervention programme
future-proof and that particular
globally competent year Organise career fairs / day
graduates (generic,sector-focused,industry-
focused)
Tracking graduates
Student E-Portfolio
KRA 1
PEPem
BORIIS
PKPKA
INDICATORS (PI)
UMS-
PKPP
IPMB
PPST
JHEP
IBTP
IBTP
PKA
KAL
PS
Number of programmes 85 n/a n/a 51 n/a n/a n/a n/a n/a n/a n/a n/a n/a
Number of programmes 30 n/a n/a 16 n/a n/a n/a n/a n/a n/a n/a n/a n/a
Number of industry 75 n/a n/a 10 n/a n/a n/a n/a n/a n/a n/a n/a n/a
percentages of newly enrolled 75 n/a n/a 75% n/a n/a n/a n/a n/a n/a n/a n/a n/a
student
percentages of graduates per 95 n/a n/a 95% n/a n/a n/a n/a n/a n/a n/a n/a n/a
cohort
percentages of newly enrolled 100 n/a n/a 100% n/a n/a n/a n/a n/a n/a n/a n/a n/a
student
Number of programmes 38 n/a n/a 15 n/a n/a n/a n/a n/a n/a n/a n/a n/a
Number of student (voluntary 1000 n/a n/a 700 n/a n/a n/a n/a n/a n/a n/a n/a n/a
basis)
Number of successful alumni 40 n/a n/a 40 n/a n/a n/a n/a n/a n/a n/a n/a n/a
tracked (jejak alumni/alumni
success stories)
% of students 70 70% 70% 70% 25% 70% 70% 70% 70% 70% 70% 70% 70%
% of students 10 10% n/a n/a 1% n/a n/a n/a n/a n/a n/a n/a n/a
Number of awards and 18 5 n/a n/a 3 n/a n/a n/a n/a n/a n/a n/a n/a
recognitions
KRA 1:
Quality Educational Experience for Students
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
S1 To produce S1.1 % of graduates 80% Annually Conduct career development and GE
holistic, innovative, employability for intervention programme
future-proof and that particular
globally competent year Organise career fairs / day
graduates (generic,sector-focused,industry-
focused)
Tracking graduates
Student E-Portfolio
KRA 1
MAPEK
KKKAL
KKFPL
INDICATORS (PI)
KKTM
PNRF
KKKF
KKTF
KKE
Number of programmes 85 n/a n/a n/a n/a n/a n/a n/a n/a
Number of programmes 30 n/a n/a n/a n/a n/a n/a n/a n/a
Number of industry 75 n/a n/a n/a n/a n/a n/a n/a n/a
percentages of newly enrolled 75 n/a n/a n/a n/a n/a n/a n/a n/a
student
percentages of graduates per 95 n/a n/a n/a n/a n/a n/a n/a n/a
cohort
percentages of newly enrolled 100 n/a n/a n/a n/a n/a n/a n/a n/a
student
Number of programmes 38 n/a n/a n/a n/a n/a n/a n/a n/a
Number of student (voluntary 1000 n/a n/a n/a n/a n/a n/a n/a n/a
basis)
Number of successful alumni 40 n/a n/a n/a n/a n/a n/a n/a n/a
tracked (jejak alumni/alumni
success stories)
Number of awards and 18 n/a n/a n/a n/a n/a n/a n/a n/a
recognitions
KRA 2:
High Impact Research and Innovation
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
P2 To enhance high P2.1 Number of indexed Indexed (1600 Quarterly To increase numbers of external grants
impact research publication + 1600 +
programs 400), Books,
chapters in
books, policies
(100 + 500 + 8)
, Engagements
(150 + 150)
To improve number of indexed
publications
KRA 2
FSMP
FSSA
FPSK
FSSK
FPEP
FKAL
PPIB
FPP
FPL
FKJ
FKI
No of engagements with 150 10 10 10 10 10 10 10 10 10 10 10
Industries/NGO/Community
grant awarded
No of indexed journal produced 1600 106 52 172 192 184 52 164 200 52 240 148
(Scopus/WOS)
No. of indexed journal 1600 106 52 172 192 184 52 164 200 52 240 148
produced (MyCite)
No of proceeding 400 30 30 30 30 30 30 30 30 30 30 30
No of policy produced 8 1 1 1 1 1 1 1 1 1 1 1
No of Local PD recruited 6 1 1 1 1 1 1 1 1 1 1 1
No. of International PD 4 1 1 1 1 1 1 1 1 1 1 1
recruited
No of research RA/MOU/MOA 5 1 1 1 1 1 1 1 1 1 1 1
obtained
No of industries/partners 100%
receive double tax deduction all funders/industries/pertners
% of trained/skilled lab 60% 50% from the total number of lab operators
operators
Continued
24 UMS Strategic Plan 2018-2022
KRA 2:
High Impact Research and Innovation
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
P2 To enhance high P2.1 Number of indexed Indexed (1600 Quarterly To increase numbers of external grants
impact research publication + 1600 +
programs 400), Books,
chapters in
books, policies
(100 + 500 + 8)
, Engagements
(150 + 150)
To improve number of indexed
publications
KRA 2
BORiS
INDICATORS (PI)
IPMB
PPST
IBTP
IPB
No of engagements with 150 10 10 10 10 10
Industries/NGO/Community
grant awarded
No of proceeding 400 30 30 30 30 30
No of policy produced 8 1 1 1 1 1
No of Local PD recruited 6 1 1 1 1 1
No. of International PD 4 1 1 1 1 1
recruited
No of research RA/MOU/MOA 5 1 1 1 1 1
obtained
No of industries/partners 100%
receive double tax deduction all funders/industries/pertners
KRA 2:
High Impact Research and Innovation
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
S3 To enhance S3.2 Number of 3 Quarterly To establish number of Intellectual
demand-driven commercialized Property
innovation and products
increase market-
product and
services
KRA 2
FSMP
FSSA
FPSK
FSSK
FPEP
FKAL
PPIB
FPP
FPL
FKJ
FKI
No of paten filing obtained 16 1 1 1 1 1 1 1 1 1 1 1
No of meetings/workshops 50 4 4 4 4 4 4 4 4 4 4 4
4 4 4 4 4 4 4 4 4 4 4
No of meetings / workshops 20 2 2 2 2 2 2 2 2 2 2 2
No of new innitiatives 15 4 4 4 4 4 4 4 4 4 4 4
28 UMS Strategic Plan 2018-2022
KRA 2:
High Impact Research and Innovation
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
S3 To enhance S3.2 Number of 3 Quarterly To establish number of Intellectual
demand-driven commercialized Property
innovation and products
increase market-
product and
services
KRA 2
BORiS
INDICATORS (PI)
IPMB
PPST
IBTP
IPB
No of paten filing obtained 16 1 1 1 1 1
No of meetings/workshops 50 4 4 4 4 4
4 4 4 4 4
No of meetings / workshops 20 2 2 2 2 2
No of new innitiatives 15 4 4 4 4 4
30 UMS Strategic Plan 2018-2022
KRA 3:
Global Prominence
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
S4 Increase visibility S4.1 UMS position in 801-1000 Annually 1. Improving UMS position in QS World
globally through world university University Ranking by assigning
recognition ranking faculties/institutes/
and reputation centres to achieve respective ranking
endeavours. levels based on:
-academic reputation
-employer reputation
-faculty/student ratio
-citations per faculty
-international faculty ratio
-international student ratio
KRA 3
FSMP
FSSA
FSSK
FPEP
FKAL
FPP
FKJ
FKI
No. of new profesional 400 40 40 40 40 40 40 40 40
contact submitted
% of increment in social 15% n/a n/a n/a n/a n/a n/a n/a n/a
media performance
No. of new MoU/MoA/LOI with 2 n/a n/a n/a n/a n/a n/a 1 n/a
International university &
industry
No. of new international 1 1 for all (targeted region is Asia : West Asia/South Asia/North Asia/Central Asia)
markets identified (Asia
Region)
No. of enrolment international 1200 3-15 3-15 3-15 3-15 3-15 3-15 3-15 3-15
students (UG & PG) students/ students/ students/ students/ students/ students/ students/ students/
program program program program program program program program
KRA 3:
Global Prominence
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
S4 Increase visibility S4.1 UMS position in 801-1000 Annually 1. Improving UMS position in QS World
globally through world university University Ranking by assigning
recognition ranking faculties/institutes/
and reputation centres to achieve respective ranking
endeavours. levels based on:
-academic reputation
-employer reputation
-faculty/student ratio
-citations per faculty
-international faculty ratio
-international student ratio
KRA 3
IPMB
CSSE
FPSK
PPIB
CICE
IBTP
FPL
IPB
No. of new profesional 400 40 40 40 40 40 40 n/a n/a
contact submitted
% of increment in social 15% n/a n/a n/a n/a n/a n/a n/a n/a
media performance
No. of new MoU/MoA/LOI with 2 n/a n/a n/a n/a 1 n/a n/a n/a
International university &
industry
No. of enrolment international 1200 3-15 3-15 3-15 3-15 3-15 3-15 n/a n/a
students (UG & PG) students/ students/ students/ students/ students/ students/
program program program program program program
No. of international outbound 100 10 10 n/a n/a n/a n/a n/a n/a
students (program duration
for 1 semester)
KRA 3:
Global Prominence
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
S4 Increase visibility S4.1 UMS position in 801-1000 Annually 1. Improving UMS position in QS World
globally through world university University Ranking by assigning
recognition ranking faculties/institutes/
and reputation centres to achieve respective ranking
endeavours. levels based on:
-academic reputation
-employer reputation
-faculty/student ratio
-citations per faculty
-international faculty ratio
-international student ratio
KRA 3
LIBRARY
PI TARGET 2021
ALUMNI
PPDM
INDICATORS (PI)
PPPI
HR
No. of new profesional 400 n/a n/a n/a n/a n/a
contact submitted
No. of new employer contacts 400 n/a n/a n/a n/a n/a
submitted
KRA 4:
Empowerment Of Governance, Human Resources
And Delivery System
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
L1 To Enhance L1.1 Percentage of 90% Quarterly 1. To ensure the implementation of
Human Resources staff achieving 3.5 competency-based courses/ training
Management and competency level for all staff are adhered to according to
Developement (75%) in KSA planned calendar.
based on UMS core
values 2. To increase the numbers of future
leaders undergoing high-impact
trainings.
S2 To enculturate the S2.2 Percentage of 80% Bi-annually 1. To enhance a sense of belonging and
sense of belonging Happiness Index well-being.
and well being
among staff
Memupuk rasa
kekitaan dan
kesejahteraan
di kalangan
kakitangan
KRA 4
UMS-KAL
PERPUS-
BKUMS
TAKAAN
INDICATORS (PI) 2021
JHEP
BSM
BPQ
BPG
BEN
BPA
JPP
FKJ
Percentage of courses/ 90% n/a 90% n/a n/a n/a n/a n/a n/a n/a n/a n/a
training implemented
according to calendar.
Percentage of academic staff 63% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a 75%
with PhD.
1. Ratio of academic staff to 1:1.5 n/a 1:1.5 n/a n/a n/a n/a n/a n/a n/a n/a n/a
administrative staff.
2. Ratio of academic staff to 1:16 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a 1:15
student.
1. To organise LNPT review 2 n/a 2 n/a n/a n/a n/a n/a n/a n/a n/a n/a
workshops.
To organise townhalls and 4 n/a 4 n/a n/a n/a n/a n/a n/a n/a n/a n/a
roadshows;
KK-2 UMSKAL-1 FPL-1.
Number of crimes reported Less than 20 n/a n/a n/a Less than n/a n/a n/a n/a n/a n/a n/a
crimes a year 20 crimes a
year
1. To review number of existing 39 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
policies and guidelines.
2020: 38 (70% from 38)
2021: 39 (+30%)
KRA 4:
Empowerment Of Governance, Human Resources
And Delivery System
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
L1 To Enhance L1.1 Percentage of 90% Quarterly 1. To ensure the implementation of
Human Resources staff achieving 3.5 competency-based courses/ training
Management and competency level for all staff are adhered to according to
Developement based (75%) in KSA planned calendar.
on UMS core values
2. To increase the numbers of future
leaders undergoing high-impact
trainings.
S2 To enculturate the S2.2 Percentage of 80% Bi-annually 1. To enhance a sense of belonging and
sense of belonging Happiness Index well-being.
and well being
among staff
Memupuk rasa
kekitaan dan
kesejahteraan di
kalangan kakitangan
KRA 4
HUMS
INDICATORS (PI) 2021
FSMP
FSSA
FPSK
FSSK
FPEP
FKAL
IBTP
FPP
FPL
IPB
FKI
Percentage of courses/ 90% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
training implemented
according to calendar.
Percentage of academic staff 63% 66% 65% 75% 63% 77% 21% 66% 47% 64% n/a 73% 95%
with PhD.
1. Ratio of academic staff to 1:1.5 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
administrative staff.
2. Ratio of academic staff to 1:16 1:20 1:25 1:25 1:25 1:20 1:4 1:20 1:25 1:20 n/a 1:20 1:20
student. (HM00)
1:20
(DM00)
1. To organise LNPT review 2 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
workshops.
To organise townhalls and 4 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
roadshows;
KK-2 UMSKAL-1 FPL-1.
Number of crimes reported Less than 20 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
crimes a year
1. To review number of existing 39 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
policies and guidelines.
2020: 38 (70% from 38)
2021: 39 (+30%)
KRA 4:
Empowerment Of Governance, Human Resources
And Delivery System
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
L1 To Enhance L1.1 Percentage of 90% Quarterly 1. To ensure the implementation of
Human Resources staff achieving 3.5 competency-based courses/ training
Management and competency level for all staff are adhered to according to
Developement based (75%) in KSA planned calendar.
on UMS core values
2. To increase the numbers of future
leaders undergoing high-impact
trainings.
S2 To enculturate the S2.2 Percentage of 80% Bi-annually 1. To enhance a sense of belonging and
sense of belonging Happiness Index well-being.
and well being
among staff
Memupuk rasa
kekitaan dan
kesejahteraan di
kalangan kakitangan
KRA 4
PENER-
BORIIS
PPSKK
PASCA
PIUMS
INDICATORS (PI) 2021
PKPP
IPMB
PPIB
PIPS
PML
PKA
PEP
BIT
Percentage of courses/ 90% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
training implemented
according to calendar.
Percentage of academic staff 63% 96% 100% n/a 65% n/a n/a n/a n/a n/a n/a n/a n/a
with PhD.
1. Ratio of academic staff to 1:1.5 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
administrative staff.
2. Ratio of academic staff to 1:16 1:20 n/a n/a 1:30 n/a n/a n/a n/a n/a n/a n/a n/a
student. (GB)
1:150
(GW)
1. To organise LNPT review 2 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
workshops.
To organise townhalls and 4 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
roadshows;
KK-2 UMSKAL-1 FPL-1.
Number of crimes reported Less than 20 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
crimes a year
1. To review number of existing 39 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
policies and guidelines.
2020: 38 (70% from 38)
2021: 39 (+30%)
KRA 4:
Empowerment Of Governance, Human Resources
And Delivery System
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
L1 To Enhance L1.1 Percentage of 90% Quarterly 1. To ensure the implementation of
Human Resources staff achieving 3.5 competency-based courses/ training
Management and competency level for all staff are adhered to according to
Developement based (75%) in KSA planned calendar.
on UMS core values
2. To increase the numbers of future
leaders undergoing high-impact
trainings.
S2 To enculturate the S2.2 Percentage of 80% Bi-annually 1. To enhance a sense of belonging and
sense of belonging Happiness Index well-being.
and well being
among staff
Memupuk rasa
kekitaan dan
kesejahteraan di
kalangan kakitangan
KRA 4
CAMPUS
PLUMS
SUKAN
PKPKA
PPDM
INDICATORS (PI) 2021
PKLM
PPPG
PKKP
CIEW
PPST
PPPI
PKLI
ECO-
Percentage of courses/ 90% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
training implemented
according to calendar.
Percentage of academic staff 63% n/a n/a n/a n/a n/a 30% n/a n/a n/a n/a n/a n/a
with PhD.
1. To review number of existing 39 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
policies and guidelines.
2020: 38 (70% from 38)
2021: 39 (+30%)
KRA 4:
Empowerment Of Governance, Human Resources
And Delivery System
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
L1 To Enhance L1.1 Percentage of 90% Quarterly 1. To ensure the implementation of
Human Resources staff achieving 3.5 competency-based courses/ training
Management and competency level for all staff are adhered to according to
Developement based (75%) in KSA planned calendar.
on UMS core values
2. To increase the numbers of future
leaders undergoing high-impact
trainings.
S2 To enculturate the S2.2 Percentage of 80% Bi-annually 1. To enhance a sense of belonging and
sense of belonging Happiness Index well-being.
and well being
among staff
Memupuk rasa
kekitaan dan
kesejahteraan di
kalangan kakitangan
KRA 4
KKAKF
KKTAR
KKFPL
AUDIT
INDICATORS (PI) 2021
KKTM
PPUU
PNRF
KKTF
JTMK
KK1B
LORI
Percentage of courses/ 90% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
training implemented
according to calendar.
Percentage of academic staff 63% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
with PhD.
1. Ratio of academic staff to 1:1.5 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
administrative staff.
2. Ratio of academic staff to 1:16 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
student.
1. To organise LNPT review 2 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
workshops.
To organise townhalls and 4 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
roadshows;
KK-2 UMSKAL-1 FPL-1.
3. The number of engagement 340 Program 5 5 5 10 5 PNRF PNRF PNRF PNRF PNRF PNRF
programmes between staff
and management
Number of crimes reported Less than 20 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
crimes a year
1. To review number of existing 39 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
policies and guidelines.
2020: 38 (70% from 38)
2021: 39 (+30%)
KRA 4:
Empowerment Of Governance, Human Resources
And Delivery System
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
KRA 4
UMS-KAL
PERPUS-
BKUMS
TAKAAN
INDICATORS (PI) 2021
JHEP
BSM
BPQ
BPG
BEN
BPA
JPP
FKJ
2. To publish: 2 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Governance for Board of
Directors Governance for
Executive Committees
Reference book on
Interpretation and Meaning
2020:1, 2021:2 [+1].
Percentage of IICS 90% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
development: Governance
Human Resource
Administration
1. Percentage of JFPIB 72% 90% 80% 90% 80% 90% 70% 90% 80% 90% 90% 90%
obtaining 4 stars and above
2. UMS Integrity Value Score. 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Level: good
3. Numbers of JFPIB obtaining 40 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
an Accountability Index rating
of 4 stars and above.
Percentage of Effectiveness 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85%
on QMS Activities
1. Percentage of customer 80% 72% 100% 99% 94% 97% 89% 100% 69% 100% 89% 95%
satisfaction towards service
delivery system
2. Number of respondents 377 346 226 108 377 370 234 370 291 66 310 297
who filled up the customer
survey forms.
KRA 4:
Empowerment Of Governance, Human Resources
And Delivery System
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
P4 To improve quality P4.1 Percentage 80% Bi-annually 1. To improve the culture of Quality
and delivery system of customer Management implementation in UMS.
by continuous satisfaction on
innovation service delivery 2. To strenghten the implementation of
system effective risk management
KRA 4
HUMS
INDICATORS (PI) 2021
FSMP
FSSA
FPSK
FSSK
FPEP
FKAL
IBTP
FPP
FPL
IPB
FKI
2. To publish: 2 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Governance for Board of
Directors Governance for
Executive Committees
Reference book on
Interpretation and Meaning
2020:1, 2021:2 [+1].
Percentage of IICS 90% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
development: Governance
Human Resource
Administration
1. Percentage of JFPIB 72% 80% 80% 70% 80% 90% 90% 80% 70% 90% 70% 70% 80%
obtaining 4 stars and above
2. UMS Integrity Value Score. 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Level: good
3. Numbers of JFPIB obtaining 40 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
an Accountability Index rating
of 4 stars and above.
Percentage of Effectiveness 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85%
on QMS Activities
1. Percentage of customer 80% 95% 100% 89% 100% 96% 92% 100% 100% 100% 100% 100% 89%
satisfaction towards service
delivery system
2. Number of respondents 377 327 335 343 338 260 254 103 297 201 378 92 73
who filled up the customer
survey forms.
KRA 4:
Empowerment Of Governance, Human Resources
And Delivery System
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
P4 To improve quality P4.1 Percentage 80% Bi-annually 1. To improve the culture of Quality
and delivery system of customer Management implementation in UMS.
by continuous satisfaction on
innovation service delivery 2. To strenghten the implementation of
system effective risk management
KRA 4
PENER-
BORIIS
PPSKK
PASCA
PIUMS
INDICATORS (PI) 2021
PKPP
IPMB
PPIB
PIPS
PML
PKA
PEP
BIT
2. To publish: 2 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Governance for Board of
Directors Governance for
Executive Committees
Reference book on
Interpretation and Meaning
2020:1, 2021:2 [+1].
Percentage of IICS 90% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
development: Governance
Human Resource
Administration
1. Percentage of JFPIB 72% 90% 80% 70% 80% 90% 80% 80% 90% 70% 80% 80% 80%
obtaining 4 stars and above
2. UMS Integrity Value Score. 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Level: good
3. Numbers of JFPIB obtaining 40 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
an Accountability Index rating
of 4 stars and above.
Percentage of Effectiveness 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85%
on QMS Activities
1. Percentage of customer 80% 89% 89% 100% 63% 91% 100% 100% 89% 83% 100% 89% 100%
satisfaction towards service
delivery system
2. Number of respondents 377 152 92 61 331 317 333 52 196 155 28 248 278
who filled up the customer
survey forms.
KRA 4:
Empowerment Of Governance, Human Resources
And Delivery System
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
P4 To improve quality P4.1 Percentage 80% Bi-annually 1. To improve the culture of Quality
and delivery system of customer Management implementation in UMS.
by continuous satisfaction on
innovation service delivery 2. To strenghten the implementation of
system effective risk management
KRA 4
CAMPUS
PLUMS
SUKAN
PKPKA
PPDM
INDICATORS (PI) 2021
PKLM
PPPG
PKKP
CIEW
PPST
PPPI
PKLI
ECO-
2. To publish: 2 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Governance for Board of
Directors Governance for
Executive Committees
Reference book on
Interpretation and Meaning
2020:1, 2021:2 [+1].
Percentage of IICS 90% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
development: Governance
Human Resource
Administration
1. Percentage of JFPIB 72% 70% 70% 70% 80% 90% 80% 80% 80% 80% 80% 70% 70%
obtaining 4 stars and above
2. UMS Integrity Value Score. 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Level: good
3. Numbers of JFPIB obtaining 40 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
an Accountability Index rating
of 4 stars and above.
Percentage of Effectiveness 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85%
on QMS Activities
1. Percentage of customer 80% 100% 89% 100% 100% 78% 89% 89% 100% 89% 100% 100% 85%
satisfaction towards service
delivery system
KRA 4:
Empowerment Of Governance, Human Resources
And Delivery System
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
P4 To improve quality P4.1 Percentage 80% Bi-annually 1. To improve the culture of Quality
and delivery system of customer Management implementation in UMS.
by continuous satisfaction on
innovation service delivery 2. To strenghten the implementation of
system effective risk management
KRA 4
KKAKF
KKTAR
KKFPL
AUDIT
INDICATORS (PI) 2021
KKTM
PPUU
PNRF
KKTF
JTMK
KK1B
LORI
2. To publish: 2 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Governance for Board of
Directors Governance for
Executive Committees
Reference book on
Interpretation and Meaning
2020:1, 2021:2 [+1].
Percentage of IICS 90% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
development: Governance
Human Resource
Administration
1. Percentage of JFPIB 72% 80% 70% 70% 70% 70% n/a n/a n/a n/a n/a n/a
obtaining 4 stars and above
2. UMS Integrity Value Score. 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Level: good
3. Numbers of JFPIB obtaining 40 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
an Accountability Index rating
of 4 stars and above.
Percentage of Effectiveness 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85%
on QMS Activities
1. Percentage of customer 80% 89% 89% 100% 100% 93% akan diselaraskan dengan PNRF
satisfaction towards service
delivery system
KRA 5:
Financial Sustainability
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
F1 To increse income F1.1 The amount of income 95,932,954 Quarterly To increase the tuition fees collected
generation generation for financial from international students
for financial sustainability
sustainability To increase income generated from
investment activities
F2 To optimise the use F2.1 Amount of reduction in 9,500,000 Quarterly To reduce Operating Expenses in all
of resources operating expenses JFPIB activities
UMS Strategic Plan 2018-2022 57
KRA 5
CASCADING TARGET BY JFPIB
PERFORMANCE PI TARGET
DAFTAR
CANSE-
PENER-
DALAM
PKPKA
AUDIT-
PPSKK
PIUMS
LIBAT-
INDICATORS (PI) 2021
SAMA
PKKP
CIEW
PPPG
PEN-
LORI
BIT
PJI
Amount of tuition fees 53,261,954 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
amount of income generated 11,500,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of endowment 1,500,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of waqaf 700,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of zakat collected 300,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 2,000,000 1 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
of academic chairs
32,574.40
3,327.80
2,130.30
10,650.00
20,000.00
4,000.00
3,875.00
5,000.00
6,000.00
1,675.00
14,302.60
Amount of income generated 200,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 100,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
(Licensing and royalty)
Amount of External Research 20,000,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Grant obtained
Amount of income generated 91,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount donation from alumni 300,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income from 100,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
training and seminar
Amount of income generated 2,000,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 30,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 20,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 30,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 2,500,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
10% daripada jumlah 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10%
penjanaan F1
*n/a : not applicable Continued
58 UMS Strategic Plan 2018-2022
KRA 5:
Financial Sustainability
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
F1 To increse income F1.1 The amount of income 95,932,954 Quarterly To increase the tuition fees collected
generation generation for financial from international students
for financial sustainability
sustainability To increase income generated from
investment activities
F2 To optimise the use F2.1 Amount of reduction in 9,500,000 Quarterly To reduce Operating Expenses in all
of resources operating expenses JFPIB activities
UMS Strategic Plan 2018-2022 59
KRA 5
CASCADING TARGET BY JFPIB
PERFORMANCE PI TARGET
MAKMAL-
PERPUS-
BENDA-
KESELA-
TAKAAN
MATAN
INDICATORS (PI) 2021
PPDM
JTMK
HARI
PPPI
PIPS
PML
HEP
BPA
JPP
AIR
Amount of tuition fees 53,261,954 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
amount of income generated 11,500,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of endowment 1,500,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of waqaf 700,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of zakat collected 300,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 2,000,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
of academic chairs
71,000.00
5,000.00
22,052.60
15,398.70
17,621.00
10,872.50
20,228.40
11,016.80
6,066.60
1,083.00
2,000.00
Amount of income generated 200,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 100,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
(Licensing and royalty)
Amount of External Research 20,000,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Grant obtained
Amount of income generated 91,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount donation from alumni 300,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income from 100,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
training and seminar
Amount of income generated 2,000,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 30,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 20,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 30,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 2,500,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
10% daripada jumlah 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10%
penjanaan F1
*n/a : not applicable Continued
60 UMS Strategic Plan 2018-2022
KRA 5:
Financial Sustainability
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
F1 To increse income F1.1 The amount of income 95,932,954 Quarterly To increase the tuition fees collected
generation generation for financial from international students
for financial sustainability
sustainability To increase income generated from
investment activities
F2 To optimise the use F2.1 Amount of reduction in 9,500,000 Quarterly To reduce Operating Expenses in all
of resources operating expenses JFPIB activities
UMS Strategic Plan 2018-2022 61
KRA 5
CASCADING TARGET BY JFPIB
PERFORMANCE PI TARGET
PERAKAU-
E-PEMBE-
UPPSIKS
LAJARAN
CAMPUS
INDICATORS (PI) 2021
FKSW
KKFM
PPUU
PKBA
FSSA
FPEP
ECO-
NAN
FPP
FKJ
Amount of tuition fees 53,261,954 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
amount of income generated 11,500,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of endowment 1,500,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of waqaf 700,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of zakat collected 300,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 2,000,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
of academic chairs
5,000.00
2,600.00
36,029.10
1,750.00
76,938.00
850.00
29,133.80
2,000.00
47,164.40
17,160.60
2,050.00
Amount of income generated 200,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 100,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
(Licensing and royalty)
Amount of External Research 20,000,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Grant obtained
Amount of income generated 91,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount donation from alumni 300,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income from 100,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
training and seminar
Amount of income generated 2,000,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 30,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 20,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 30,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 2,500,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
10% daripada jumlah 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10%
penjanaan F1
*n/a : not applicable Continued
62 UMS Strategic Plan 2018-2022
KRA 5:
Financial Sustainability
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
F1 To increse income F1.1 The amount of income 95,932,954 Quarterly To increase the tuition fees collected
generation generation for financial from international students
for financial sustainability
sustainability To increase income generated from
investment activities
F2 To optimise the use F2.1 Amount of reduction in 9,500,000 Quarterly To reduce Operating Expenses in all
of resources operating expenses JFPIB activities
UMS Strategic Plan 2018-2022 63
KRA 5
CASCADING TARGET BY JFPIB
PERFORMANCE PI TARGET
(PELAJAR)
PASCA-
ERDEC
PASCA
INDICATORS (PI) 2021
FSMP
FPSK
PPST
FKAL
PKPP
PPIB
FPT
FPL
FKI
Amount of tuition fees 53,261,954 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
amount of income generated 11,500,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of endowment 1,500,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of waqaf 700,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of zakat collected 300,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 2,000,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
of academic chairs
25,000.00
66,700.00
16,120.20
13,274.00
35,172.00
6,000.00
36,441.60
64,267.10
33,000.00
28,034.20
2,000.00
Amount of income generated 200,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 100,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
(Licensing and royalty)
Amount of External Research 20,000,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Grant obtained
Amount of income generated 91,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount donation from alumni 300,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income from 100,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
training and seminar
Amount of income generated 2,000,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 30,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 20,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 30,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 2,500,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
10% daripada jumlah 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10%
penjanaan F1
*n/a : not applicable Continued
64 UMS Strategic Plan 2018-2022
KRA 5:
Financial Sustainability
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
F1 To increse income F1.1 The amount of income 95,932,954 Quarterly To increase the tuition fees collected
generation generation for financial from international students
for financial sustainability
sustainability To increase income generated from
investment activities
F2 To optimise the use F2.1 Amount of reduction in 9,500,000 Quarterly To reduce Operating Expenses in all
of resources operating expenses JFPIB activities
UMS Strategic Plan 2018-2022 65
KRA 5
CASCADING TARGET BY JFPIB
PERFORMANCE PI TARGET
KERJAYA
GALERI-
UMSKAL
AZMAN
PUSAT-
PUSAT-
GMACT
SAINS
IKOAB
INDICATORS (PI) 2021
HUMS
PPPB
IPMB
IBTP
IPB
Amount of tuition fees 53,261,954 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
amount of income generated 11,500,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of endowment 1,500,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of waqaf 700,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of zakat collected 300,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 2,000,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
of academic chairs
3,100.50
19,205.10
21,247.20
22,845.40
1,500.00
1,500.00
7,500.00
2,500.00
73,958.30
250,000.00
900.00
Amount of income generated 1,300,000
Amount of income generated 200,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 100,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
(Licensing and royalty)
Amount of External Research 20,000,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Grant obtained
Amount of income generated 91,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount donation from alumni 300,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income from 100,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
training and seminar
Amount of income generated 2,000,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 30,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 20,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Amount of income generated 30,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
2,500,00
Amount of income generated 2,500,000 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
10% daripada jumlah 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10%
penjanaan F1
*n/a : not applicable
66 UMS Strategic Plan 2018-2022
KRA 6:
Financial Sustainability
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
L2 To harmonise L2.1 UI GreenMetric World 50 annually To implement Sustainable Waste
campus activities University Ranking Management Policy
and developments score
to align with
the State’s To develop Landscape Policy
sustainability
initiatives
To maintain the campus’s green
environment
To promote energy efficient across
campus
L3 To establish an L3.1 User Satisfaction Index JTMK Quarterly To Develop of UMS Digital Lifestyle
intelligent and in Digital Lifestyle Policy
integrated campus Campus (USI)
to enhance/enrich
digital campus
lifestyle - iUMS
Definition
To provide
infrastructure
& connectivity
of devices; and
integrated system
& application;
to create new
experience &
services; to enrich
digital contents;
and to facilitate
operation efficiency
& effectively
UMS Strategic Plan 2018-2022 67
KRA 6
CASCADING TARGET BY JFPIB
PERFORMANCE PI TARGET
DAFTAR
PASCA
INDICATORS (PI) 2021
FSMP
FSSA
FPSK
FSSK
FPEP
FKAL
PEN-
FPP
FKJ
FPL
FKI
No. of awareness program to 12 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Faculties and Institutes, Student
colleges
% of Landscape Policy 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Development
Total area on campus covered in 25% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
planted vegetation
The ratio of renewable energy 3% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
production divided by total energy
usage per year
the percentage of the total number 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
of vehicles (cars and motorcycles)
divided by total campus population
(work from home-productivity
based)
The ratio of sustainability research 50% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
funding to total research funding
internal research grant
% Development of UMS Digital 100% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Lifestyle Policy - DICT, JPICT and EA
No of ICT public awareness / 2 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
programme
No of ICT staf joining Proffesional 5 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Body
ISMS certified 1 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
% of Service level Aggrement (SLA) 99.70% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
internet (11Gbps) & intranet (1Gbps)
% of Unified Communication 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
System statisfaction
No of UMSCert incident reduce less than 7 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
No of ICT Security breach 0 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
% of Service level at Data Center 99.7% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Infrastructure
No of ICT backup drill conducted 1 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
% of software lessen being renewal 100% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
and useable
% of pc under maintenance (within 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
schedule) and all endpoint ICT
asset are less then 5 years
% of software running fully using 30% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
VDI platform
*n/a : not applicable Continued
68 UMS Strategic Plan 2018-2022
KRA 6:
Financial Sustainability
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
L2 To harmonise L2.1 UI GreenMetric World 50 annually To implement Sustainable Waste
campus activities University Ranking Management Policy
and developments score
to align with
the State’s To develop Landscape Policy
sustainability
initiatives
To maintain the campus’s green
environment
To promote energy efficient across
campus
L3 To establish an L3.1 User Satisfaction Index JTMK Quarterly To Develop of UMS Digital Lifestyle
intelligent and in Digital Lifestyle Policy
integrated campus Campus (USI)
to enhance/enrich
digital campus
lifestyle - iUMS
Definition
To provide
infrastructure
& connectivity
of devices; and
integrated system
& application;
to create new
experience &
services; to enrich
digital contents;
and to facilitate
operation efficiency
& effectively
UMS Strategic Plan 2018-2022 69
KRA 6
CASCADING TARGET BY JFPIB
PERFORMANCE PI TARGET
BORIIS
ERDEC
INDICATORS (PI) 2021
NDRC
BTRC
IPMB
PPIB
IBTP
SIRC
PPPI
IPB
No. of awareness program to 12 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Faculties and Institutes, Student
colleges
% of Landscape Policy 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Development
Total area on campus covered in 25% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
planted vegetation
The ratio of renewable energy 3% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
production divided by total energy
usage per year
the percentage of the total number 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
of vehicles (cars and motorcycles)
divided by total campus population
(work from home-productivity
based)
The ratio of sustainability research 50% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
funding to total research funding
internal research grant
% Development of UMS Digital 100% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Lifestyle Policy - DICT, JPICT and EA
No of ICT public awareness / 2 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
programme
No of ICT staf joining Proffesional 5 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Body
ISMS certified 1 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
% of Service level Aggrement (SLA) 99.70% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
internet (11Gbps) & intranet (1Gbps)
% of Unified Communication 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
System statisfaction
No of UMSCert incident reduce less than 7 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
No of ICT Security breach 0 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
% of Service level at Data Center 99.7% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Infrastructure
No of ICT backup drill conducted 1 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
% of software lessen being renewal 100% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
and useable
% of pc under maintenance (within 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
schedule) and all endpoint ICT
asset are less then 5 years
% of software running fully using 30% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
VDI platform
*n/a : not applicable Continued
70 UMS Strategic Plan 2018-2022
KRA 6:
Financial Sustainability
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
KRA 6
CASCADING TARGET BY JFPIB
PERFORMANCE PI TARGET
DAFTAR
PASCA
INDICATORS (PI) 2021
FSMP
FSSA
FPSK
FSSK
FPEP
FKAL
PEN-
FPP
FKJ
FPL
FKI
% of Electronic Low Voltage (ELV) 10% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
equipment are using intellegent
tech
% of campus security surveilliance 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
through intelligent CCTV
% of system to be integrated (40 to4 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
initiative) through API (Application
Programming Interface)
% IICS - Accounting and Finance 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
System [36 modules]
%IICS- Academic and Students 90% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Affair [74 modules]
% IICS-HR and Admin services [71 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
modules]
%IICS-Research and resource 60% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
management solution [48 modules]
No. of IICS training conducted 8 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
No of research innovation (IR4.0 2 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
and IoT related) to be incorporated
% consolidate and centralize 40 100% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
system databases
No. of department (JFPIB) adopting 10 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
intelligent chatBOT (KUKURO)
% of users for SMARTv3UMS version 4 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
supporting Blended Learning (supporting
80%)
% of Transaction using Cashless 95% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Payment
% of Dashboard developed for 85% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
University Management Meeting
Number of Library Digital Content 2,500 200 150 150 150 150 150 150 150 150 150 150 150
(T&L, Research Data, innovation,
Publication, Specimen)
uptime OER platform 99.70% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
KRA 6:
Financial Sustainability
STRATEGIC KEY PERFORMANCE KPI TARGET FREQUENCY OF STRATEGIC
OBJECTIVE (SO) INDICATOR (KPI) 2021 REPORTING INITIATIVES (SI)
KRA 6
CASCADING TARGET BY JFPIB
PERFORMANCE PI TARGET
BORIIS
ERDEC
INDICATORS (PI) 2021
NDRC
BTRC
IPMB
PPIB
IBTP
SIRC
PPPI
IPB
% of Electronic Low Voltage (ELV) 10% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
equipment are using intellegent
tech
% of campus security surveilliance 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
through intelligent CCTV
% of system to be integrated (40 to4 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
initiative) through API (Application
Programming Interface)
% IICS - Accounting and Finance 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
System [36 modules]
%IICS- Academic and Students 90% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Affair [74 modules]
% IICS-HR and Admin services [71 80% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
modules]
%IICS-Research and resource 60% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
management solution [48 modules]
No. of IICS training conducted 8 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
No of research innovation (IR4.0 2 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
and IoT related) to be incorporated
% consolidate and centralize 40 100% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
system databases
No. of department (JFPIB) adopting 10 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
intelligent chatBOT (KUKURO)
% of users for SMARTv3UMS version 4 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
supporting Blended Learning (supporting
80%)
% of Transaction using Cashless 95% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Payment
% of Dashboard developed for 85% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
University Management Meeting
Number of Library Digital Content 2,500 1,000 50 50 50 50 50 100 100 100 100
(T&L, Research Data, innovation,
Publication, Specimen)
uptime OER platform 99.70% n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a