Rojohn A. Hernia, Sr.

Phase II Blk. 34, Lot 13 Cowbird St, Deca Homes Indangan, Indangan, Davao City 8000
Mobile No. +63995-752-0724 | Skype: rojohnh | E-Mail: rojohnh@gmail.com / rojohn_hernia@yahoo.com.ph

Objective: To obtain a challenging position in a prestigious company in which I can utilized my experience, diversified good technical
skills and contribute to the positive growth of the organization which will result in my personal career growth and
translating them into executable strategies for your firm.

Summary of Qualifications:

→ Dedicated Network and System Engineer / Administrator with data and telecommunications experience.
→ Expertise in networking technology, Windows Servers and Linux Servers, Monitoring Systems, Automated Backup
Systems and network disaster and recovery, data network security, and wireless security including VPN systems,
firewalls and load balancers.
→ 14+ years supervisory experience and Project management lead
→ Working knowledge of a significant subset of technologies including: Linux (Ubuntu, RedHat, Centos, Debian),
HTML, MySQL, MariaDB, MongoDB, PostgreSQL, Bash / Shell scripting
→ Data center setup, design, implementation, management and maintenance
→ Cloud Technology (AWS, Google Cloud, Azure, Digital Ocean, Rackspace, Linode, OVH, etc)
→ Windows Server (2012-2019) Maintenance and administrations
→ Virtualization Technology (Windows HyperV, VMWare, Citrix Xen, Proxmox Open-source VE)
→ AWS Architectures, Design and Implementations
→ RMM Tools, FreshDesk System, Zendesk, Spiceworks CRM/Ticketing and other helpdesk and Automation systems

Personal Profile:
▪ Senior-level IT professional with 14+ years of Information Technology experience who provides top-notch
service, sets high standards, and exceeds expectations.
▪ Employee of the Year 2010 and Best IT Support of the Year 2016 recognition award
▪ Proven ability to analyze and balance facts, priorities, resources, constraints and alternatives to make sound
decisions and recommendations.
▪ Managed and lead multiple team of IT Engineers to finish various projects like website revamp, HR System,
Payroll system, Helpdesk system, etc.
▪ Build and designed 100+ systems and network US and Canada wide, assuring stability, durability and security.
▪ Able to manage multiple assignments, priorities, and projects in a fast-paced and demanding environment.
▪ Extensive blend of technical and business analysis skills to ensure successful implementations.
▪ Managed to work on fully virtualized server environment with automation
▪ Proven skills in proactive monitoring, identification and mitigation of potential issues.
▪ Highly motivated, dependable trouble-shooter and problem-solver.
▪ Extensive experience with more advanced Linux networking concepts (bridging, iptables, iproute2, VPN, etc),
automated cron / bash scripting knowledge.
▪ Demonstrative understanding of concepts and applications in networking, storage, and virtualization.
▪ Willingness and availability to work a variety of fluctuating schedules.
▪ Valued contributor who performs confidently and effectively under pressure and thrives on challenge.
▪ In-depth knowledge and experience in enterprise network systems planning, design, configuration, and
management.
▪ Effective network troubleshooting and problem solving skills with software, server, and hardware devices.
▪ Solid skills in network integration with database systems, web server, application server, and desktop
applications.
▪ Exceptional scheduled appearance / yearly perfect attendance record.
▪ Excellent technical skills along with network systems administration and project management skills.
▪ Enthusiastic learner who quickly grasps new concepts and technical skills.
▪ Motivated achiever who guides organizations in applying technology to business settings, provides added
value, and creates project deliverables in a timely manner.
Successful projects as IT Infrastructure Engr. / Systems Admin / Project Manager

Osiris Browser - https://downloads.decenternet.com/osiris/

Decenternet (Korean Client) - https://decenternet.com
Coineru (Panama / Switzerland) - https://coineru.com
Zero Boundaries Global web solutions (US) - https://www.zbglobal.com
Code It Smartly (German Client) - https://codeitsmartly.com
The Hypernet (Switzerland) - http://hypernet.space
Global WholeSales Telecom Services (US) - http://www.gwtsllc.com

Professional Experience:
Network Administrator I – Callbox Sales and Marketing, 3rd Floor Avescor Blgd.
M.H. Del Pilar St., Molo, Iloilo City 5000 (June 2007 – May 2008)

● Served as sole desktop analyst providing technical support for 500+ users in the office.
● Consistently delivered rapid, outstanding service and support, resulting in a high level of customer satisfaction; kept users updated on
resolutions.
● Supported multiple major corporate-wide system upgrades and office relocations.
● Frequently resolved issues with little or no supervision.
● Helpdesk support specialist, closing assigned multiple daily tasks via user request.
● Coordinated installations for network printers in the company.
● Instructed users on new printing system.
● Installed and upgraded 300+ PCs in conjunction with new host system.
● Assisted in configuring and rolling out PC hardware and printers for users at external company job.
● Maintained up-to-date knowledge of changing technology to benefits of employees/users.
● Cited by supervisor as “extremely thorough, proficient and knowledgeable” about user base and praised for frequently volunteering
for assignments above and beyond daily job description, as well as delivering on-time, complete solutions, doing whatever it took to
get the job done, keeping coworkers and management well informed, offering suggestions to improve teams’ efficiency, and
providing expedient resolutions to user problems.
● Saved travel time to remote location office several hours away and quickly solved user problem by deploying new remote software
package to resolve/diagnose user issue.

Senior Systems Administrator (IT Dept. Head) – Callbox Sales and Marketing, 9th Floor LandCo Bldg.
J.P. Laurel Ave., Bajada, Davao City 8000 (May 2008 to Dec 2016)

▪ Responded to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing
problems with hardware, software, networking, and other computer-related, Web, and telecom technologies.
▪ Awarded as Employee of the Year 2010
▪ Awarded as IT Support of the Year for 2016
▪ Manage and Maintain Fully Virtualized Server Environment (ProxMox VM)
▪ Planned and implemented system changes and adjustments in a way that maximizes system availability
▪ Day-to-day Hardware / Software support of all Servers, equipment’s and devices (i.e., firmware upgrades, errors/failures,
configuration, etc.)
▪ Responsible for the installation, design / layout, and maintenance of all network components within a company.
▪ Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
▪ Up to date administration of Systems Backup automation and restoration process Implemented open source monitoring system
(Nagios, NTOP and MRTG)
▪ Initialize to manage and migrated Servers into Virtual Servers to reduce company power cost expenses.
▪ Oversee projects related to the installs or upgrades of servers, storage, network equipment (routers, switches, etc.), telephony
equipment, desktop and mobile technologies, etc.
▪ Diagnosed network connectivity issues and coordinates with service providers for resolution of circuit outages. Ensures high
availability for the entire organization.
▪ Operation and maintenance of all security technologies centric to networks, perimeters, and gateway security solutions.
▪ Keep up with evolving risks, new developments in the security industry, and industry best practices in risk management techniques.
▪ Coordinate the maintenance and upgrades of the infrastructure solutions in a qualitative, timely, and cost efficient way.
▪ Provided prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise
while ensuring customer satisfaction.
▪ Took initiative to learn company internal organizational structure to optimize problem-resolution efficiency.
 ▪ Helpdesk administrator, assigning daily task to my group created by users.
▪ Applied troubleshooting techniques to verify solutions.
▪ Creating and managing company and employee webmail account using CPanel.
▪ Contributed ideas to improve customer service and suggested ways for second-level support to interact with customers and remain in
the loop.
▪ Quickly learned new tasks and rapidly resolved customer problems.
▪ Logged incoming calls and email to Solutions Center into call-tracking database.
▪ Escalated trouble tickets to specialized staff for resolution.

Technical Supervisor - Urban East Developments, Inc. (On-Call Contractor - Oct 2011 to May 2012)
Suite 076 7th Floor Pryce Tower, Pryce Business Park, Bajada, Davao City Philippines 8000

♉ Established entire company network and systems and infrastructures.

♉ Developed and implemented systems security policies and procedures.
♉ Planed, designed, and recommend platforms for building, installing, configuring, and maintaining Linux and Windows servers in
support of all development, QA, and business hosting/processing environments.
♉ Provide technical/architectural design best practices to increase availability and usability of supported systems.
♉ Created and maintained up-to-date documentation for all supported systems provide insight to allow continuous improvement.
♉ Server consolidation that save company money, energy and system downtime using Virtual Environment.
♉ Performed day-to-day administration and operational functions of the network environment (network security, domain
controller, user definitions, port activations, IP addresses, Wi-Fi connectivity, and maintenance).
♉ Implemented company websites restrictions via DNS server poisoning and Squid Proxy server.
♉ Ensures server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
♉ Established IT policies and procedures for installations, upgrades, and maintenance.
♉ Created and maintained up-to-date documentation for all supported systems provide insight to allow continuous improvement.

Network Administrator/Engineer (On Call Contractor) – Sunway Learning Center (March 2010 to Feb 2011)

▪ Planned and designed the organization's LAN network expansion. Upgraded and configured Microsoft Window server and installed
network routers, cabling, and firewall.
▪ Responsible for network management including network performance tuning, security monitoring, file server backup, and email
server administration.
▪ Worked with the management team to develop security policies and conducted network systems security auditing.
▪ Provide technical support for application systems integration with database server and application.
▪ Developed and maintain a strategic vision for the delivery of IT Infrastructure, Communication,
▪ Developed design principles, strategies and frameworks for IT infrastructure and Services.
▪ Desktop and Collaboration services based on key business drivers.
▪ Ensure standards and framework compliance across the business

Web Server Administrator – HP Outsourcing Inc. (January 2017 to July 2017)

276A Hubport Corporate Center, Bonifacio Street, Davao, Davao City 8000

● Administration, installation and maintenance of web servers

● Automate daily repetitive tasks by creating scheduled crons scripts
● Collaborate with development teams to discuss, analyze, or resolve usability issues.
● Identify or address interoperability requirements.
● Tracked, compiled, and analyze web site usage data.
● Documented application and web site changes or change procedures.
● Developing or document style guidelines for web servers.
● Test new software packages for use in web operations or other applications.
● Develop or implement procedures for ongoing web site revision.
● Set up and maintain monitoring tools on web servers or web sites (Nagios and MRTG)
● Test backup or recovery plans regularly and resolve any problems.
● Document installation or configuration procedures to allow maintenance and repetition.
● Recommend web site improvements, and develop budgets to support recommendations.
● Implement updates, upgrades, and patches in a timely manner to limit loss of service.
● Install or configure web server software and applications to ensure that directory structure is well-defined, logical, secure, and that
files are named properly.
● Checked and analyze operating system or application logfiles regularly to verify proper system performance.
Codeitsmartly (July 2017 to February 2018) – Linux Systems Administrator (Part-time)
● Assigned to manage / maintain all web servers from systems security to backups and maintenance
● Automated daily and weekly backup for disaster and recovery purposes.

SilverNetworks (February 2017 to April 2019) – Tier3 Systems Administrator

● Tasked to do all off office hours works on windows server updates
● In-charge of all 40+ clients servers daily for maintenance and monitoring
● Installed WHMCS, forum site and Discourse site for collaboration use

Decenternet (Anuvys Corp) – IT Infrastructure Engineer (One-time Project / Part-time)

● Overall in-charge of IT Systems and network infrastructure for South Korea, London, Cyprus and Philippines
● Designed and implemented virtualization environment for data center
● Implemented new email systems and security designs
● Backup and monitoring of overall network and systems Globally
● Implemented new messaging systems and collaboration suite for all employees daily use
● Built and implemented and design helpdesk systems
● Saved a lot from company’s monthly expenses using server virtualization environment
● Developed and Implemented profile systems and forum board
● Demonstrated function of Kubernetes, Docker and Puppet for automatic configuration and deployment.

Real Estate IQ – (April 2019 to May 2022) - IT Technical Manager

• Head on IT Department
• Overall in-charge with IT Infrastructure design and setup
• AWS Server Management and Systems Architecture
• Helpdesk tickets managements
• Google Workspace Administrator and Microsoft Office 365 Administration
• In-charge with web servers and systems security including email server
• Hosting and domain managements
• Re-organize internal process and ticketing process
• Build documentation system for technical process and procedures documents
• Migrated all users from Google to Microsoft Platform
• CloudFlare and AWS Route 53 DNS management
• Implemented alerts and notification for all server security breaches
• Implemented and deployed new monitoring system for all websites and servers

Education: BS Information Technology

Computer System Design and Programming Module
AMA Computer College
Graduated on March 2007

Personal Data:
Nationality : Filipino

Date of Birth : 16th Nov. 1986

Place of Birth : Buenavista Guimaras, Philippines

Height : 5’4”

Weight : 65 kg.

Civil Status : Married

Languages Known : English, Tagalog

Note: Character reference will be furnished upon request.

I hereby declare that the above statement are true and correct according to my knowledge.