QUALITIES OF HOTEL ACCOMMODATION AND CUSTOMER EXPERIENCE AT ADINE

HOTEL

Name:
Direction: Mark check (√) on the box that correspond to your
answer.

5-Excellent
4-Very Good
3-Good
2-Fair
1-Poor

Part I. Qualities of Hotel Accommodation

A. Location:
5 4 3 2 1
1. Good location of
the hotel

2. Quiet location

3. Availability of
parking lots

4. Easy accessibility

5. Hotel located in
low crime area
B. Safety:
5 4 3 2 1
1.CCTV cameras inside
and outside of hotel.

2.Smoke Detectors

3. Audible and visual

fire alarms

4.Nearby fire exit

5.Security was
available if needed.

C. Cleanliness:
5 4 3 2 1
1. Room are clean and
comfortable.

2. Room are neatly

decorated and
highly
facilitated.
3. Bathroom was clean
and fully
equipped.
 4. Bedroom was
impeccably clean.

5. Cleanliness in
overall hotel

D. Service:
5 4 3 2 1
1. Housekeeping staff
was friendly and
reliable.

2. The guest staff

was knowledgeable
and fully answered
your questions.
3. Promptness of
service

4. Quality of service

5. The hotel staff is

quickly responding
to your request

E. Price:
5 4 3 2 1
1. Reasonable price
of rooms
 2. Affordable price
for rooms

3. Affordable prices
of foods and
drinks

4. Right price for

rooms and services

5. Price is suitable
for savers.

II. Customer Experience

A. Service:
5 4 3 2 1
1. Receiving a warm
and sincere
greeting upon
arrival
2. Staff remembering
you as a regular
guest

3. Ability of staff
to anticipate your
needs

4. Polite and
friendly personnel
 5. Receiving fond
farewell when you
checked out

B. Amenities and Furnitures:

5 4 3 2 1
1. Cleanliness of bed
linens and
pillows.

2. Television channel
and movie
selection

3. Condition of
Furniture’s

4. Quality of
bathroom supplies
and amenities
provided
5. Quality of towels
provided

C. Rooms:
5 4 3 2 1
1. Conditions of
rooms

2. Rooms are
technically
equipped
television, phone
 and internet
connection
3. Quiet and calm
atmosphere of room

4. Spacious of rooms

5. Tidiness of the
room