Helix Assurance Solution and Architecture Overview

Helix Assurance Solution and Architecture Overview
Helix
Helix Assurance Solution and
Architecture Overview
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Lesson Objectives
By the end of this lesson you will be able to

describe the Helix solution, architecture,
technology, modules, and dataflow
Helix Assurance Solution and Architecture Overview 2

Main Topics
• Helix Solution Architecture

• Helix Technology
• Data Collection and Processing
• Configuration Management
• Helix Portal
• Helix Fault Management
• Helix Performance Management
• Helix Service Management
• Common Applications and Modules
Helix Solution Architecture

The Helix Solution

TEOCO Service Assurance provides a Network Management and
Monitoring platform for managing the CSP’s network
The solution is built from three main logical sub-modules:

• Fault Management (FM) – covers managing faults and the fault-
resolution lifecycle
• Performance Management (PM) – covers analysis and
monitoring of collected and processed OMs and KPIs
• Business Services Management (SM) – covers analysis and
monitoring of services and customers
The Helix Service Assurance Architecture

Helix Products
• Helix Framework
• Sentinel
• Helix Schematic Views
• GEO Maps
• Real-time Monitor
• Base Configuration
• AutoDiscovery
• NetImport
• IT Monitoring
• TEOCO Mediation
• TEOCO Studio (EasySNMP for FM, EasySNMP for PM, and EasyPM)
• TEOCO Monitor
• PM API, FM API, FM SNMP API
• Helix Configuration Director
Helix Products (cont.)

• Helix Security Management
• SecureAccess
• SecureAccess Reporter
• Helix Performance Management Product Line

• Helix Performance Management (PM)
• PM Reporter
• Performance Analytics (including Adaptive Thresholds, Forecasting and
Outliers)
• TrafficGuard for PM
• PM Data Monitor

Helix Products (cont.)

• Helix Fault Management Product Line
• Helix Fault Management (FM) (including Correlator ES and FM FaultPro)
• FM Correlator TRS
• FM Reporter
• Fault Analytics (including FM Screener, Predictive Failure and ML-RCA)
• NeTkT and NeTkT Reporter
• ServiceImpact
Helix Certified Platforms

Server Platforms Database
 RHEL (Red Hat Enterprise Linux) 6.10/7.6 x86_64 Oracle Server
 RHEL (Red Hat Enterprise Linux) 6.10/7.6 x86_64 running on VMware ESXi  Oracle Server 11gR2 (11.2.0.4.8) with the Partitioning option
5.5/6.5
 Oracle Server 18c (18.3.2.0.0) with the Partitioning option
 RHEL (Red Hat Enterprise Linux) 6.10/7.6 x86_64 running on RHEL 6.10/7.6
KVM Oracle Client
 Oracle Client 11gR2 (11.2.0.4) for Red Hat server
Auxiliary Server Platforms (for Alarm Notifier, Report Scheduler)  Oracle Client 18c (18.1.0.0.0) for Red Hat server
 Windows 2012 R2 server 64-bit  Oracle Client 11gR2 (11.2.0.4) for Windows
 Windows 2012 R2 server 64-bit running on VMware ESXi 5.5/6.5  Oracle Instant Client 11gR2 (11.2.0.4) for Windows
Big Data Server Platforms Mobile Platforms

 CentOS 7.6  iOS 11.4 and above
 iPhone 7 and above
Client Platforms
 Screen size: 4.7” and above
 Windows 7 SP1 32-bit/64-bit
 Screen resolution: 326 PPI
 Windows 8.1 64-bit
 Windows 10 64-bit
 Citrix XenApp 7.6 on Windows 2012 R2 server 64-bit (Desktop Mode only)
Web Browsers
 Microsoft Internet Explorer 11
• Windows 7.1 32-bit/64-bit
• Windows 8.1 64-bit
• Windows 10 64-bit
 Microsoft Edge 64-bit *
 Google Chrome 64-bit *
Note:
The following products are supported on Google Chrome and Microsoft Edge:
• Sentinel, Web Reporter and SchematicViews, GEO Maps and
Configuration Director.
• Sentinel GEO Maps are recommended to work over Google Chrome
Browser in order to leverage the browser capabilities for an enhanced
performance.
10
Helix Main Third-Party Applications

• Infrastructure
• WebLogic 11g Server Enterprise Edition Version 12.2.1.3.0
• Apache HTTP Server Version 2.4.38
• SAP BusinessObjects BI platform Version 4.2 SP6 update 4
• Microsoft .Net Version 4.6.2
• Oracle JDK Version 1.8.0_202
• Open JDK Version 1.8.0_202
• Product Specific
• BMC Remedy – for NeTkT
• Red Hat JBoss Drools – for FM Correlator ES
• Nagios – for TEOCO Monitor and IT Monitoring
• Python – for Fault Analytics and Mediation Component
• Cloudera Express – for PM
• Microsoft Office – for Performance Report Scheduler
Helix Suite Packages
• Oracle Database Server software installation

• Oracle Database Client software installation
• Helix Database Instance creation
• Helix Server
• Helix installer (ISM)
• Helix Client
• Oracle Database Client installation
• BOE Client Tools installation
• TEOCO Monitor Server installation

Helix Suite Packages (cont.)
• Helix Report Studio Tools (BusinessObjects) installation

• Crystal Reports 2016 4.2 SP6 update 4
• Dashboard 4.2 SP6 update 4
• BusinessObjects Client Tools 4.2 SP6 update 4
• BusinessObjects Live Office 4.2 SP6 update 4
• Helix documentation package
Helix Technology
Helix Server-side Application Technologies

• Helix – Proprietary technology that enables connecting different
processes to data-processing chains
• WebLogic (WLS) – Helix 3rd party Java application server
• Oracle – Helix Relational Database Management Software (RDBMS)
for storage, processing, and retrieval
• SPC over Hadoop – Special period calculation (SPC) KPIs that are
part of Helix Performance Management solution can now be
calculated over Hadoop Cluster
• Cloudera Express – Version 5.16.1 for PM
Helix Clients & Applications Technologies

• Microsoft .NET – Rich client applications
• HTML5 – Rich web application for Service Expert and Sentinel
• Business Objects – BI platform for all types of reports and
dashboards
• BMC Remedy – platform for the NeTkT application
• ThinkGeo, Open Street Maps – Geo Map display and functionality
• C Builder (C++) – several application rich clients dedicated
especially for the Mediation layer
• MS Excel – Excel-based reports for PM

Data Collection and Processing
Helix TEOCO Mediation

TEOCO Mediation is a robust bi-directional platform that collects
data from the network and sends commands to the network.
It offers the following features:
• Converged network support

• Strong processing capabilities
• Near real-time assurance
capabilities
• Running library ETL chains
• Distributed and scalable
multi-threaded architecture

Helix TEOCO Mediation
The TEOCO Mediation engine is a flexible Network Command Interface (NCI)

tool that provides filtered and meaningful provides remote dialog capabilities with
data from hybrid networks for all Helix network elements via a friendly
modules: xDRs, Alarms / Logs, PM Graphical User Interface (GUI) and open
Counters / KPIs, and Configuration. Application Protocol Interface (API).
Mediation
NCI
Engine
Communication Admin
manages the communication
layer of the Mediation
Communication Admin
platform by communicating Other
SNMP FTP Telnet Diameter
Plugins
with each network element
using the relevant protocol.
Raw data Command replies Commands
TEOCO Mediation – Processing Capabilities

Helix Mediation processes the incoming data according to
predefined rules (libraries)
• Each library includes the relevant components that receive, parse,

transform, enrich, validate, and forward the data to the next relevant
assurance application for further handling (such as creation of
thresholds and database storage)
• In addition, it is possible to add advanced processing capabilities, based

on market needs, specific technology, and vendor context (such as data
filtering and data splitting)
• The Mediation Engine is a near real-time operational tool that uses the
libraries to collect and process data

TEOCO Mediation – Communication Layer

Communication Admin manages the communication layer of
the Mediation platform
• The Communication Admin main task is to communicate with each

network element or network-managing system using its own protocol
• Using a single communication layer approach, it:

• Simplifies the communication administration and management
• Provides easier support for additional protocols
TEOCO Mediation – Command Management

The NCI (Network Commands Interface) module supports
network commands using rich and interactive language
• The NCI Admin GUI enables authorized users to create and send
commands and command scripts to network elements
• Users can send predefined commands and scripts immediately or
schedule them for future execution, without needing to know the
network element’s unique format, protocol, and syntax
• The advanced NCI capabilities are integrated with the Helix
applications that communicate and interact with the network

TEOCO Mediation – Distributed and Cloud

• The Helix Collection agents are part of the Helix Mediation platform
• The Collection agents are deployed locally or at the relevant
distributed locations, and communicate with the central system
mediation.
• Each collection agent can collect FM and PM data from any subset of
network elements and includes persistency to local files for cases of
lost connectivity between the agent and the central system.
• The Helix Collection agents are also deployed to support collection
from different networks with duplicate IP addresses.
TEOCO's Helix Cloud, using the Distributed Collection

Agents, offers the option to host TEOCO's Helix suite of
Service Assurance products on a Cloud to enable a
faster and simpler delivery of network resources and
data over the internet – on demand and on a
pay-for-use basis.
TEOCO Mediation – Monitoring

The Mediation Admin module provides advanced monitoring
capabilities on the data received from the EQPs and processed by the
system
• The Mediation Admin also enables simulating the equipment raw data and
viewing the library component queues.
• Additional environment
parameters such as CPU,
logs, memory, scripts, and
status are monitored.

Mediation Dataflow – General Data Collection

Helix Mediation
Mediation Chain – Libraries
NCI Admin
Commands Events, OMs, xDRs
Communication Admin
Commands Events/ PM xDRs Configuration

Alarms OMs
Network and Data Sources
Helix Mediation – Clients Overview
TEOCO Studio
• Open TEOCO Studio

• Explain the application by reviewing an existing library
• Describe the library implementation flow using the current library
(Parser, Transform, and Validation)
• Describe the Fault library components (FaM Threshold)
• Describe the Performance library tools (Performance Model Entities,
Counter Sets editor)

Helix Mediation – Clients Overview (cont.)
Mediation Admin (AKA Conductor)
• This client is explained in depth later in the course

• Open Mediation Admin
• Explain the application by reviewing an existing component
Communication Admin (AKA Generic driver)
• This client is explained in depth later in the course

• Open Communication Admin
• Review in a few words the main concepts
• Show existing access point properties

NCI
• Open NCI client

• Describe the usage of the application
• Show the commands tree structure
• Show the flow of defining, executing, and scheduling a command
• Show simple script creation
Configuration Management
Base Configuration
Base Configuration is Helix’s unified repository for assurance
applications, including:
• Physical Layer
• Geographical definitions
• Equipment (down to the port level)
• Logical Layer
• Facilities / circuits
• Interfaces
• Applications (VRF, VLAN…)
• Service Layer
• Services (VPNs…)
• Customers
NetImport
NetImport is an API module used for populating configuration data
from external data sources into Base Configuration.
• Works with fixed format CSV files

• Uses any external configuration source
• Triggered manually or scheduled/recurring
• Configuration cleanup process
• Execution log
EZImport
• A module that allow to manipulate and modify the CSV data before
loading to BC with NetImport

AutoDiscovery for IP Domain

The AutoDiscovery tool uses ICMP & SNMP to automatically discover:
• Network elements, cards, and interfaces
• Connectivity (layer 2 & 3)
• Physical & logical attributes
• Logical entities
• Proactive and reactive discovery
• AutoDiscovery outputs CSV files
• NetImport file format
• Imported into BC
Helix Dataflow – Configuration Management

Fault Performance Service
Management Management Management
Base
Configuration NetExport CSV Files
NetImport
CSV Files
Configuration Performance
AutoDiscovery
Interfaces AutoPopulate
External
3G SDH/PDH
GSM/GPRS
Systems IP Network ATM
Switching
VoIP

Configuration Management – Client Overview
Network Configuration
• Open Network Configuration application (via the TEOCO Portal)

• Drill down through the equipment hierarchy
Helix Portal
Helix’s Web Portal

TEOCO Portal is the home page of service assurance users after they
log in to the system. It is used as a launching pad for applications of all
product lines: Fault, Performance, Service, SecureAccess, and
Administration.
• Single Sign On for all Helix applications and tools

• Launches all applications
• Automatic upgrade of any Helix application upon launch
• Can be personalized. Displays predefined yet customizable Dashlets
Enhanced Security Support

• Groups/users/roles repository and management
• SSO authentication for all Helix applications
• LDAP synchronization & Integration
• Role-based authorization
• Security events audit
• Password encryption

Helix Portal – Overview
TEOCO Portal
• Open the TEOCO Portal

• Click on the Helix Launcher button
• Within Helix Launcher, application links are displayed as icons
• Review the application links
• Review the Dashlets Area
• Review the Options Cogwheel
Helix Fault Management

Helix FM
Helix FM (Fault Management) is a highly flexible, robust, feature-rich,
and scalable network management solution that enables CSPs to
efficiently monitor, identify, and resolve the root causes of network
faults and failures based on their business needs.
Helix FM Key Benefits

• Highly interactive Telecom-oriented application for presenting and
managing alarm life cycles
• Rule-based event processing, correlation, and root-cause analysis
• Use of repeated and toggling alarms for reducing the number of
alarms displayed to the operator
• Sophisticated alarm partitioning and authorization enabling
different users to view and manage separate alarm sets within the
same system
• Integrated, consolidated, and correlated view of alarms from
multi-networks
• Built-in Alarm Flooding Protection mechanism
• Comprehensive alarm history analysis

FM Flow – From Raw Data to Alarms
Helix Fault Management - NOC/SOC

FM Cruiser
FM Cruiser is a next generation, real-time alarm monitoring, and a
management rich application. It has the following features:
• Designed for heavy usage within Network

Operation Centers (NOC)
• Friendly user interface and is a rich client
application
• Alarm folders for different criteria-based views
• Highly flexible and personalized
• Includes Summary View, which provides the user
with a summary visualization of the network status
Light Cruiser is a thin version of FM Cruiser, with only the essential
functionalities used for performance alarm handling coming from
TrafficGuard. It can also be or for a light fault-management user.
FM Cruiser - Site Topology View

Graphical display of the network for a specific site.
• Graphic display of all the network

elements and links of the selected site
in a network topology view
• Alarm summary status of the network
elements
• Performance measurement of the
network entities
• Services affected by the network entities (requires service alarms)
• Status of the services served by the site
• Enables the users to save view layouts with FM Cruiser personalization
capabilities
• Can be opened from external application
Maintenance Calendar
Enrich alarms in Cruiser with maintenance activities information.
• Planned maintenance activities and special events can create many

FM alarms that do not indicate actual problems
• Fault alarm are enriched with planned maintenance data
• Status (Current, Future, Past)
• Name
• Start/End time
• Present maintenance tasks related to alarm in calendar view
• Summary view items can be filtered by maintenance status
Alarm Correlation
• Basic
• Alarm removed on Clear
• Repeated/toggling Alarm Suppression
• Correlator ES (Expert System)
• Powerful “if-then” rule-based expert system correlation engine
• Based on Red Hat Jboss Drools technology
• Correlator TRS (Topology Reasoning System)
• Patented probabilistic topology-based correlation engine for root
cause analysis
• Easily adapts to new networks and technologies

Alarm Correlation (cont.)

• RCA (Machine Learning Root-Cause Analysis)
• Automatically learns network fault behavior without preliminary
information
• Automatically creates relationship between network alarms
• Decision making based on ongoing statistical measurements
rather than general descriptions and rules
FM Screener
• FM Screener is an add-on feature to the Cruiser application. It is used
to mark SPAM and Premium alarms according to different criteria.
• Users can use these markings to filter-out the alarms that are
less/more important.
• FM Screener enables focusing on the relevant alarms and
therefore results in more (efficient) work.
• The FM Screener settings are managed by:

• System query – off-the-shelf queries, supplied with the product
• Marking alarms manually – in Cruiser, set the FM screener
status of the selected alarms

FM Screener – Statuses
The available FM Screener alarm statuses are:
• – The alarm is indicated as being a SPAM alarm
• – The alarm is indicated as being a Premium alarm
• Blank (default) – The alarm is a standard alarm (no FM Screener
indication)
FaultPro
FaultPro enables automatic and semi-automatic fault resolution for
investigating and troubleshooting network faults.
• GUI inside the FM Cruiser

• Helps operators in the alarm-resolution process
• Enables automated or semi-automated actions using alarm
context
• Executes NCI prepared scripts to diagnose or fix problems
• Enables Direct Telnet and SSH connection to the network
element
• Built-in security mechanism

NeTkT
NeTkT is a trouble ticketing system for Telecom service providers,
based on the Remedy ARS platform.
• Out-of-the-box application
• Easily customized for the business needs and workflows
• Handles incident (TT) workflow and change (CR) workflow
• Bi-directional interface to Helix FM and to external fault
management systems
• Provides a company wide
solution for multiple BUs – Operations, Engineering,
Call Center, and IT
Helix Fault Management – Clients Overview
Cruiser
• Open Cruiser application

• Explain the alarm folders concept
• Show main capabilities such as filters and search

Helix Fault Management – Clients Overview (cont.)
FM History
• Open FM History application

• Run a history query
Helix Fault Management – Clients Overview (cont.)
FM Admin
• Show the configuration section options

• Describe alarm rules examples

Helix Performance Management
Helix PM
Helix PM (Performance Management) is the core of the
performance solution, responsible for collecting, processing,
analyzing, and storing performance-related information.
Performance Terminology
• OM / PM / Counter – Operational Measurement / Performance
Measurement
• OM Group / PM Group / Counter Set – group of OMs (usually
related)
• KPI – Key Performance Indicator (formula)
• KQI – Key Quality Indicator (formula)
• TCA – Threshold Crossing Alarm

Performance Data Collection

Helix performance tools enable the user to perform analysis and
troubleshooting based on performance and quality counters arriving from
NEs and EMSs/NMSs, on a regular and near real-time basis.
• Counters (Performance Measurements) can be collected from basically

any type of network element, usually in the form of OM groups
• The data collected is parsed and processed using Helix Mediation
• The PMs are stored in the PM database according to the data model
Helix PM Key Benefits

• Helps in identifying performance degradation, patterns, and trends
• Generates KPIs and KQIs based on received counters for enhanced
analysis of the network
• Mediation-level KPIs – calculated in the library and stored as results
• Runtime-level KPIs – stored as formulas and calculated as runtime
requests
• Enables handling of late and missing counters
• Provides time-based aggregations and hierarchy-based aggregations
for faster data retrieval and long-term storage
• Performs special period calculations such as Busy Hour and Peak Hour
• Uses predefined reports and dashboards and creates ad-hoc reports on
the spot using a drag-&-drop report generator
• Defines and generates near real-time Threshold Crossing alarms
Helix Performance Management
PM Dataflow:
From Raw Data to Results
• PM Counter Storage
• Time & Hierarchical Aggregation • TrafficGuard • Geo Map
• Protocol Connectivity • Busy Hours • Light Cruiser • Schematic Views
• Data Collection • PM Data Maintenance
• AutoDiscovery (SNMP) •Data Quality Thresholds Visualization
Collection:
File or Mediation Database KPIs/KQIs
Polling
Reporting Analysis
• Parsing • KPI Manager
• Translation
• Validation • PM Reporter • Inspector
• Data enrichment • Excel Reports • Real Time Monitor
• Mediation KPI generation

Inspector – Analysis & Troubleshooting

• Define your own modules and module combinations
to display any network data
• Customizable display of any KPI for
any time period
• Advanced data grid functions – grouping,
filtering, and summarization
• Module linking and drill up, down, and across
• Database view - browsing of raw, summary,
Busy Hour, and custom data
• Intuitive drag and drop SQL Builder provides
ad-hoc querying of the database
• Built-in counter search
TrafficGuard
TrafficGuard monitors the performance measurements for abnormal
behavior in near real-time. It proactively generates performance and
quality alerts using smart threshold definitions and rules.
• Monitors performance measurements and patterns for degradations

• Proactive monitoring
• Smart comparisons using historical information
• Alerts on spikes in network behavior in near real-time
• Generates performance-based threshold-crossing alarms,
on performance counters, KPIs, and KQIs
• Helps in traffic analysis and planning

Adaptive Thresholds
• Improved detection and prediction - Advanced algorithm for
automated detection and prediction of abnormal events, adjusted to
dynamic changes in network behavior
• Threshold Automation - Reduces the number of required thresholds in
the system by automating the threshold creation and fine-tuning
process
• Atop TrafficGuard
• Analytics layer
• Automatic Activities
• Thresholds Creation
• Thresholds Maintenance
• KPI Categorization
Adaptive Thresholds (cont.)

• Determine & Predict
• Arrange counters and KPIs in classes according to their behavior
• Predict behavior
• Machine Learning System
• Learns Network Behaviour
• Adapts to changes and new technologies

Helix Big-Data Performance Solution

• Hybrid PM Solution – Oracle + Hadoop
Scheduled Forecasting & Trending
• Forecast & Trend algorithms embedded in Inspector for adhoc

calculations
• Schedule bulk Forecasting and Trending calculations
• Use results across the HELIX PM Clients alongside existing PM data
• Complex & simple algorithms supported
• SARIMA
• Simple Linear Regression

Helix Performance Management – Clients Overview
TrafficGuard
• Open TrafficGuard application

• Describe the Thresholds wizard usage
• Show examples for threshold types
• Describe the integration with PM Reporter reports
• Describe the integration with Cruiser for Performance alarms
Helix Performance Management – Clients

Overview (cont.)
Inspector
• Open Inspector application

• Run a module / module combination

Helix Service Management
Service Management - SOC

Sentinel
Front-end application enabling service operation centers to monitor,
prioritize and investigate fault and performance issues at the service
level.
Advanced visualization
• Site
• Service
• Customer
Multi dimensional monitoring
• KPIs & KQIs
• Resource and service alarms
Geographic map capabilities personalization
• Widgets
• Customized layout
Configurable widgets based on:
• Performance data
• Fault data
• TTS, BSS, CRM
Consolidated platform
• Alarms management
• Service topology view
• Pre defined BOXI reports
• Configuration information
Helix Service Impact

Helix Service Impact determines affected services and
impacted customers using real-time correlation between alarms
and service topology.
• Calculates the service impact probability
based on resource alarms and service
topology
• Concentrate on customer and service

affecting failures, predict maintenance
impact and provide advance notification
• Generates service alarms

• Affected Services Prediction
• Holistic service and resource visualization in
Cruiser

Service Expert
Service Expert is an advanced service experience analysis and
troubleshooting tool with advanced geolocation and data
visualization capacities.
Multi-dimensional analysis and KQIs Cross-silos
• Down to individual subscriber analysis • Fault & Performance Management integration
• Identify statistical outliers • Leveraging TEOCO’s proven expertise across BSS &
• Data enrichment based on probes and network data OSS domains
• Built on Helix’s multi-approach
Real-time, big-data approach Integrated geo-location capabilities

• Built on Hadoop for fast queries over huge data sets • Pinpoint problematic areas on a map
and longer retention periods for xDRs, KPIs and KQIs • Correlate geo-location information to Services KQIs
Common Applications and Modules

Helix Reporter
Helix Reporter is a Web-based reporting tool providing means for
in-depth network short-term and long-term analysis using both
predefined reports and user-generated reports.
• FM Reporter • Service Expert Reporter
• PM Reporter • NeTkT Reporter
• Based on BusinessObjects Enterprise BI platform

• Crystal reports – ‘pixel perfect’
• Web Intelligence (WEBI) reports – ad-hoc drag & drop
• Xcelsius – interactive dashboards
• Automatic WEBI Universe Builder functionality for PM, based on

the Data Model
Helix Geo Map

GEO Map is a Geographical Information System (GIS) that provides a
holistic way of visualizing the network assurance data.
• Geo Maps in Sentinel
• Geo Maps in FM Cruiser
• Fully integrated add-on

solution for FM, PM
• Based on ThinkGeo and Open
Street Maps infrastructure
• Supports Google Maps and
Bing Maps
• Visualizes the network
elements and their relevant
indicators
Helix Schematic Views

Helix Schematic Views is a web-based schematic graphical interface for
visualizing network components and topology along with their relevant
indicators.
• Schematic Views for FM
• Schematic Views for PM
• Enables viewing different sections of the network and creating new

personalized views of various topologies (IP VPN, VLAN, Ring,
Star, Mesh, etc.)
• Displays the KPIs and alarms of the
presented elements
• Provides drill capabilities to other
Helix applications
Helix Implementation Tools

TEOCO Studio is an Integrated GUI-based SDK solution for creating
and modifying all types of Mediation libraries
EasySNMP for FM is a wizard tool for easy creation of fault
management libraries, based on SNMP MIBs
EasySNMP for PM is a wizard tool for easy creation of performance
management libraries, based on SNMP MIBs
OSSInstallation Tool & Easy PM are GUI tools for easy creation of
non-SNMP PM libraries

Helix Northbound APIs

• FM
• OSS/J QoS – J2EE RMI/JMS, XML over JMS, and WebServices
• MTOSI – WebServices (SOAP)
• Forward alarms to multiple destinations – XML, SNMP, and ODBC
• Integrated interface to Remedy ARS
• PM
• TrafficGuard Events – SNMP Traps,
E-mails, and FM Alarms (FM API)
• Counters/KPIs – OSS/J QoS
• Mediation Events – ASCII over
TCP/IP, ASCII over FTP, XML over
TCP/IP, XMP over FTP, SNMP
traps, DBMS, and more
PM Reporter – Client Overview
• Open PM Reporter application

• Describe the Document section
• Run a report (viewing options, filtering, and scheduling)
• Create WEBI reports (quick example)

FM Reporter – Client Overview
• Open FM Reporter application

• Run an example of a built-in report
Thank You
www.teoco.com
Privileged and confidential. The information contained in this material is privileged and confidential, and is intended only for the use of the individual to whom it is addressed and others who have been specifically authorized to receive it.
If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this materi al is strictly prohibited. If you have received this material in error, please destroy it immediatel y.

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Helix Assurance Solution and Architecture Overview

By the end of this lesson you will be able to

Helix Assurance Solution and Architecture Overview 2

• Helix Solution Architecture

Helix Assurance Solution and Architecture Overview 3

Helix Solution Architecture

The Helix Solution

The solution is built from three main logical sub-modules:

Helix Assurance Solution and Architecture Overview 5

The Helix Service Assurance Architecture

Helix Assurance Solution and Architecture Overview 6

Helix Assurance Solution and Architecture Overview 7

Helix Products (cont.)

• Helix Performance Management Product Line

Helix Assurance Solution and Architecture Overview 8

Helix Products (cont.)

Helix Assurance Solution and Architecture Overview 9

Helix Certified Platforms

Big Data Server Platforms Mobile Platforms

Helix Main Third-Party Applications

Helix Assurance Solution and Architecture Overview 11

Helix Suite Packages

• Oracle Database Server software installation

Helix Assurance Solution and Architecture Overview 12

Helix Suite Packages (cont.)

• Helix Report Studio Tools (BusinessObjects) installation

Helix Assurance Solution and Architecture Overview 13

Helix Server-side Application Technologies

Helix Assurance Solution and Architecture Overview 15

Helix Clients & Applications Technologies

Helix Assurance Solution and Architecture Overview 16

Data Collection and Processing

Helix TEOCO Mediation

• Converged network support

Helix Assurance Solution and Architecture Overview 18

Helix TEOCO Mediation

The TEOCO Mediation engine is a flexible Network Command Interface (NCI)

Helix Assurance Solution and Architecture Overview

TEOCO Mediation – Processing Capabilities

• Each library includes the relevant components that receive, parse,

• In addition, it is possible to add advanced processing capabilities, based

Helix Assurance Solution and Architecture Overview 20

TEOCO Mediation – Communication Layer

• The Communication Admin main task is to communicate with each

• Using a single communication layer approach, it:

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TEOCO Mediation – Command Management

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TEOCO Mediation – Distributed and Cloud

TEOCO's Helix Cloud, using the Distributed Collection

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TEOCO Mediation – Monitoring

Helix Assurance Solution and Architecture Overview 24

Mediation Dataflow – General Data Collection

Commands Events, OMs, xDRs

Commands Events/ PM xDRs Configuration

Network and Data Sources

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