Tips for Optimizing Communication With an Anxious Patients.

Provide a welcoming atmosphere to the waiting area and office

Add a patient’s review to the review of systems to address important dimensions of care
related to the health proffession consultation
Request that your patient correct you or clarify what he or she means if you do not seem to
understand what your patient is communicating (for any reason—language, culture,
assumptions, and so on).
Ask, in a nonjudgmental and open manner, about the patient’s thoughts or beliefs about
the cause of the presenting problem.
Through actions and questions, continually reinforce the message that each individual is
unique.
Demonstrate that you are curious about your patient’s life and interested in getting to
know him or her in a meaningful way, including by gaining an understanding of how your
patient views illness and healing.
From time to time, ask the patient how he or she feels the therapeutic interventions are
going. Is he or she feeling comfortable with the treatment plan? Any midcourse corrections
needed?
Acknowledge appreciation for the patient’s appropriate advocacy and collaboration in his
or her care.

Helpful ways to get beyond the feelings with anxiety patients?

Appreciate how anxiety provoking it is for patients to be in the hospital.
Start with the concerns of the patient and family.
Find a private place to talk.
Give whatever choices you can to the patient.
Choose your words carefully.
Consider your nonverbal language.
Listen, and let the patient talk.
Be aware of your own feelings and limitations.

Ethical Principles of WCPT?

Ethical Principle 1: Pt. Respects everyone's rights and dignity.
Ethical Principle 2: Pt. It complies with the laws and regulations of the country where it
works.
Ethical Principle 3: Pt. Takes responsibility for the treatment and the patient.
Ethical Principle 4: Pt. It provides safe, adequate, and valuable service to its patients.
Ethics Principle 5: Pt. He complies with the treatment standards of the national association
and improves himself by participating in continuing education programs.
Ethical Principle 6: Pt. It adjusts the return of the service it provides according to the
conditions of the country and pays the tax.
Ethical Principle 7: Pt. Informs patients, society and other organizations about
physiotherapy practices.
Ethical Principle 8: Pt. It plans and develops services to meet the health needs of the
society.
 APTA(American Physical Therapy Association) Ethical Principles.
Ethics 1: The physiotherapist should respect the rights of every human being.
Ethics 2: The physical therapist must comply with all laws and regulations of the
government regarding physical therapy practices.
Ethics 3: The physiotherapist is accountable to the judiciary.
Ethics 4: Physiotherapists should strive to develop and maintain high standards of physical
therapy practice, education and research, and research.
Ethics 5: The physiotherapist is responsible for developing the service for which he is
responsible.
Ethics 6: The physiotherapist has to inform the individuals who receive services related to
his profession.
Ethics 7: The physiotherapist agrees to protect the public and be responsible for ethical and
illegal situations.
Ethics 8: The physiotherapist should contribute to meeting the health needs of the society,
finding solutions, and participate in studies.

Psychological conditions experienced during the disability process.

Denial (denial / desblief): Pretending nothing happened; accepting sensations and loss of
movement as a temporary illness.
Sadness: A state of extreme sadness due to loss of ability and injury. As a result, depression
may develop.
Irritability (anger): Dissatisfaction after injury. The person may use verbal or physical
violence.
Bargaining: Accepting the situation following the injury, but believing that the injury is
temporary and that it will heal with treatment.
Acceptance: With a realistic point of view, acceptance ends the sadness and enables
thinking and planning for the future.

Definitions of Analytical Persons.

They are more logical, less emotional. They are task-oriented but less assertive. They are
rules. They are more introverted. They do not like sudden and unannounced
developments. Like unannounced changes in treatment.
They collect information about their illness and bring it to you.

Verbal and non-verbal communication techniques.

Verbal communication is performed by using words to create a meaningful message.

Non-verbal communication includes aspects such as eye contact, posture, tone of voice, head
nods, gestures, and postural position.

Communication tips with eldery people.

Allow extra time for older patients.

Avoid distractions
Sit face to face
Maintain eye contact
Listen
Speak slowly, clearly and loudly
Benefits of effective communication.

Effective communication does not only improve understanding between health professionals and
patients but it can also have a positive impact on health outcomes.

Barriers of communication.

Language barriers, physical disabilities such as hearing loss or mental illness, the physical
environment and even a person's emotional state can all affect the communication cycle.
In healthcare specifically, there can be barriers for the patients as well as communication barriers
for the healthcare professional.

Biophysicosocial model.

A biopsychosocial model for content of communication, biological, social and psychological

aspects of the patient’s presentation are all considered in a patient-centred interview,
incorporating both the patient's narrative and experiences.