Holly Ngo

Education

Bachelor of Arts in Organizational Leadership (conc. in Project Management) Spring 2024

Arizona State University Tempe, AZ
GPA: 4.0

High School Diploma June 2014

Garden Grove High Garden Grove, CA

Course Experience

PMG 320: Foundations of Project Management

● Collaborated with a team to create a project plan for a wedding of 90
● Identified project stakeholders and their roles
● Defined the objectives, project scope, and the deliverables
● Created WBS, WBS Dictionary, RAM, and listed milestones
PMG 322: Project Time Management
● Created Project Network Diagrams, Chart of Activities, and Gantt Charts using MS Excel
● Museum Expansion Case Study
○ Created a proposal letter for the new expansion plan with supporting documents

Work Experience

Barista, Starbucks Aug 2021 - Present

● Working with a team to uphold the Starbucks experience with positive connections and
fast-quality service
● Demonstrates effective communication skills to answer customer questions, concerns, and
support partners

Sales Associate, Uniqlo Co. Dec 2018 - Jun 2019

● Maintain brand and operational standards with a clean and organized storefront
● Processed shipment and product onto the storefront
● Communicated product and brand knowledge to customers

Cashier, Din Tai Fung Nov 2017 - Aug 2018

● Ensured an enjoyable experience for guests by providing excellent customer service
● Processed all payments while handling and coordinating takeout orders
● Prepared and packaged takeout orders while upholding restaurant standard

Receptionist, TechShop Sept 2015 - Nov 2017

● Provided a positive experience for members and students in person and by phone or email
● Collaborated with the staff team to uphold TechShop policies to ensure a safe and productive
environment
● Handled financial transactions using QuickBooks to process payments and maintain accurate
records
Skills

Microsoft 365 - Word, PowerPoint, Excel, Google Docs, Google Sheets, Google Calendar