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Asking for credit

1.Opening
Ask for credit facilities =>go straight to the point and specify what form of credit
you are looking for
2. Convince your supplier by
-mentioning your previous dealings with her/his
-mentioning your reputation
-offering references
3.Closing
Restate the form off credit you are looking for and ask for a response
Replying to requests for credit
1.Opening
Thank the customer for the enquiry/request +add date/order/number
2.Agreeing to credit
-If not necessary to take up references, grand credit immediately
-If references are considered necessary, acknowledge the request, then reply in full
when references have been received
OR
3.Refusing credit
-explain why the request has been turned down
4.Negotiating
-Sometimes not offer as much credit as the customer wants => Negotiate a
compromise
5.Closing
-Thank the customer again+ ask for a response