ANNE PINEDA BSTM 1-A MAGAZINE

Let's Get Started

COREP CONVENTION
AND
PARK INN IMMERSION
TABLE OF
CONTENTS
COREP Convention and
PARK INN Immersion

1 AN ELABORATE CONNECTION OF THE TOPIC THE

SPEAKERS/PRESENTERS DISCUSSED IN COREP
.
CONVENTION TO YOUR CHOSEN COURSE.

2 SITE ONE ISSUE RELEVANT TO THE TOPIC

WOULD ENHANCE THE COUNTRY'S SERVICES.
.

AN ELABORATE CONNECTION OF THE TOPIC THE

3 SPEAKERS/PRESENTERS DISCUSSED IN PARK INN
IMMERSION TO YOUR CHOSEN COURSE.

SITE ONE ISSUE RELEVANT TO THE TOPIC

4 WOULD ENHANCE THE COUNTRY'S SERVICES.
.

5 EVALUATE THE COMPARATIVE STRENGTHS AND

WEAKNESSES OF THE HOSPITALITY AND TOURISM
INDUSTRY.

WHAT ARE YOUR SUGGESTIONS AS A TOURISM/

6
HOSPITALITY STUDENT?
 COREP
CONVENTION

1. Connection of the topic the speakers/ presenters discussed to

your chosen course.
1st speaker was the manager of Park Inn by Radisson.
Park inn is a hotel that provides accommodation to
people especially tourists, they states that
Accommodation is a crucial component of the
tourism industry as it provides travelers with a
temporary place to stay while they explore new
destinations. He discussed that the quality and
availability of accommodation can greatly impact a
traveler's experience and can be a determining factor
in their decision to return or recommend a
destination to others. Additionally, the demand for
accommodation can drive job creation and local
economic growth in tourism-dependent
communities.
2nd speaker was the manager of Ayala mall. He
discussed that Ayala or the Shopping malls can play
an important role in the tourism industry by
providing a unique shopping and entertainment
experience for visitors. Tourists often seek out
shopping malls as a destination for leisure and
recreation, and malls can offer a range of activities,
from shopping and dining to cultural experiences
and events. Additionally, shopping malls can
contribute to the local economy by providing jobs and
generating revenue through tourism. Overall,
shopping malls can enhance the appeal of a
destination and provide a valuable resource for
tourists looking to explore a new city or region.

The 3rd speaker was in the cruise ship. He states how

important is it in tourism sector. He says that Cruise
ships are an important component of the tourism
industry as they provide a unique way for travelers to
explore different destinations while enjoying the
amenities and activities onboard. They offer a
convenient and comfortable way to see multiple
locations in a single trip, making them an attractive
option for many tourists. Additionally, cruise ships
often bring significant economic benefits to the
destinations they visit, as passengers spend money
on local goods, services, and attractions. As a result,
the cruise industry plays a significant role in
supporting the overall growth and sustainability of
the tourism industry.

PAGE 1
Site one issue relevant to the topic would enhance
the country's services.

Accommodation topic: The enhancement of hotel services is a crucial

issue for the country's tourism industry. Improving the quality of hotels
would attract more visitors and contribute to the overall growth of the
sector. Therefore, it is important for hotels to focus on providing
exceptional services that exceed the expectations of their guests. By
doing so, they can establish a positive reputation and ensure the
satisfaction of their customers, which will ultimately lead to increased
revenue and a thriving tourism industry.

Topic on Shopping Malls: The shopping mall industry plays an important

role in a country's economy. One issue that could enhance the services
provided by shopping malls is improving accessibility. This could
involve creating more parking spaces, improving public transportation
options, or making the mall more wheelchair-friendly. By addressing
these accessibility concerns, shopping malls would be better able to
serve all members of the community and improve their overall
customer experience.

Topic about Cruise ship: Improving the safety and security measures on
cruise ships could enhance the country's services. This includes
measures such as increasing the number of trained security personnel,
implementing advanced surveillance technology, and conducting
thorough background checks on passengers and crew members. By
prioritizing safety and security, cruise ship companies can attract more
tourists and improve the overall reputation of the country as a
desirable destination.

PAGE 2
 PARK INN
IMMERSION
1. Connection of the topic the speakers/ presenters discussed to
your chosen course.
1st speaker was the general manager of Front
office in Park Inn hotel. She discussed the
Hotel departments, front office team and
their main duties, the types of complains and
how to handle it. Her topic is connected to
tourism because front office in a hotel is the
first point of contact for guests and plays a
crucial role in creating a positive impression
of the hotel and the destination. Front office
staff are responsible for checking guests in
and out, handling reservations, answering
inquiries, and providing information about
local attractions and activities. They also
assist with guest complaints and requests,
ensuring that their stay is enjoyable and
memorable. Overall, the front office is a vital
link between the hotel and the wider tourism
industry, helping to promote the destination
and enhance the guest experience.
2nd speaker was the manager of the
Housekeeping sector in Park In hotel. He
discussed the characteristics of good house
keeper, qualities of good housekeeping and
how important it is inside the hotel.
Housekeeping in hotels is an essential
component of the tourism industry. It
ensures that guests have a clean, comfortable
and safe environment during their stay.
Housekeepers are responsible for
maintaining the cleanliness of guest rooms,
common areas and facilities. They play a
crucial role in maintaining the reputation of
the hotel, as cleanliness is a significant factor
in guest satisfaction and loyalty.
Additionally, the quality of housekeeping
services can influence a guest's decision to
return to the same hotel or recommend it to
others. Therefore, housekeeping is an
integral part of the tourism industry, and its
importance cannot be overstated.
PAGE 3
Site one issue relevant to the topic would
enhance the country's services.

Topic about front office: Improving communication and

collaboration between the front office and other departments
could greatly enhance the country's services. By creating a more
cohesive and integrated approach, the front office could better
understand the needs and challenges of other departments,
leading to more effective and efficient service delivery.
Additionally, implementing technology solutions such as customer
relationship management systems could help streamline
processes and improve the overall customer experience.

Topic in Housekeeping: Implementing more efficient and effective

housekeeping practices can greatly improve the quality of services
provided by the country. By addressing this issue, facilities can be
kept in better condition, leading to a more pleasant experience for
visitors and a safer environment for employees. Additionally,
proper housekeeping can help prevent the spread of germs and
reduce the risk of accidents. Overall, investing in better
housekeeping practices is a small but significant step towards
enhancing the country's services.

PAGE 4
2. Evaluate the comparative
strengths and weaknesses of the
hospitality and tourism industry.
The hospitality and tourism industries are closely
related, but they have different strengths and
weaknesses. Here are some of the comparative strengths
and weaknesses of each industry:
Hospitality Industry
Strengths:
1. Provides services that are essential for people's
daily lives.
2. Provides a high level of customer service and
personal attention.
3. Offers a wide range of job opportunities and
career paths.
4. Can generate a high level of customer loyalty.
5. Has a relatively low barrier to entry, allowing
for small businesses to thrive.
Weaknesses:
1. Highly competitive and subject to fluctuations
in the economy.
2. Can be labor-intensive and require a significant
amount of staff.
3. May face challenges in maintaining quality
control and consistency.
4. Often requires expensive real estate and
equipment.
5. May be vulnerable to negative publicity and
reputation damage.
Overall, both industries have their unique strengths and weaknesses, and it's important for
businesses and destinations to understand and effectively manage these factors to succeed.
Tourism Industry
Strengths:
1. Generates significant revenue for local economies.
2. Provides opportunities for cultural exchange and
education.
3. Creates jobs and supports small businesses.
4. Promotes conservation efforts and environmental
sustainability.
5. Can help to diversify local economies and reduce
reliance on a single industry.
Weaknesses:
1. Highly dependent on external factors such as
political stability, weather, and natural disasters.
2. Can lead to over tourism and damage to natural
and cultural resources.
3. May exacerbate inequality and social issues in
some destinations.
4. Often requires significant investment in
infrastructure and marketing.
5. May be subject to negative perceptions and
stereotypes, particularly in relation to safety and
security.
PAGE 5
 What are your suggestions as a
tourism/ hospitality student?

As a tourism student here are the things that I will suggest regarding to the topic that the
speakers provide in the two events which are the Accommodation, Shopping malls, Cruise
ships, front office and housekeeping

Accommodations:
- Ensure that guests have access to comfortable, clean, and well-maintained rooms or
spaces.
- Offer a range of amenities and services that cater to the needs of different types of
guests, such as families, business travelers, or couples.
- Provide excellent customer service, including prompt responses to guest requests and
complaints.
- Regularly assess and improve the quality of your accommodations to ensure guest
satisfaction and loyalty.

Shopping malls:
- Create an inviting and comfortable atmosphere that encourages guests to spend time and
money in the mall.
- Offer a diverse mix of stores and services that cater to different interests and budgets.
- Provide a variety of dining options and entertainment experiences to enhance the overall
shopping experience.
- Regularly update the mall's offerings and amenities to keep guests engaged and
interested.

Cruise ships:
- Ensure the safety and security of all passengers and crew members at all times.
- Offer a range of activities and entertainment options that cater to different age groups
and interests.
- Provide high-quality dining experiences and a variety of food options to accommodate
different dietary needs and preferences.
- Offer excellent customer service, including attentive and friendly staff, prompt responses
to guest requests, and quick resolution of any issues that arise.

Front office:
- Provide excellent customer service, including friendly and efficient check-in and check-
out processes, prompt response to guest inquiries, and quick resolution of any issues that
arise.
- Maintain accurate and up-to-date records of guest information and reservations.
- Use technology to enhance the guest experience, such as self-check-in kiosks or mobile
check-in options.
- Train staff to handle a variety of situations and guest needs, including handling difficult
guests or resolving conflicts.

Housekeeping:
- Ensure that all guest rooms and public areas are clean, well-maintained, and free of safety
hazards.
- Use eco-friendly cleaning products and practices to minimize the impact on the
environment.
- Regularly inspect rooms and public areas to identify any issues that need to be addressed.
- Train staff to handle a variety of situations and guest needs, including handling lost and
found items or accommodating special requests.

PAGE 6
 THANK YOU
FOR READING!
SUBMITTED BY:

ANNE PINEDA
BSTM 1-A STUDENT