RFPof DSYS

Request for Proposal Directorate of Sports & Youth Services, Pune
Request for Proposal

To Appoint Agency for Design, Development, Implementation of
Solution Framework for various e-Governance Initiatives of
Directorate of Sports and Youth Service (DSYS), Maharashtra
along with its maintenance
Tender Reference No DSYS/eGov/2023-24/D8
Date of Issue 10/08/2023
Due Date 30/08/2023
Name & Address of the Office of the Commissioner (Sports), Shiv Chhatrapati Sports
Tenderer Complex, Balewadi Pune – 411045
Phone: 020-27390381
Email: dsysdesk8@gmail.com
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Proprietary & Confidential
No part of this document can be reproduced in any form or by any means, disclosed or
distributed to any person without the prior consent of Directorate of Sports and Youth
Services (DSYS) except to the extent required for submitting bid and no more.
The information contained in this document is only disclosed for the purposes of enabling
you to submit a proposal to DSYS in accordance with the requirements of this document.
This document should not therefore be used for any other purpose under any
circumstances.
This document contains proprietary information furnished for evaluation purposes only;
except with the written permission of DSYS, such information may not be published,
disclosed, or used for any other purpose. You acknowledge and agree that this document
and all portions thereof, including, but not limited to, any copyright, trade secret and other
intellectual property rights relating thereto, are and at all times shall remain the sole
property of DSYS and that title and full ownership rights in the information contained herein
and all portions thereof are reserved to and at all times shall remain with DSYS. You agree to
take utmost care in protecting the proprietary and confidential nature of the information
contained herein.
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Table of Contents
Section – I.................................................................................................................................. 7
1. Invitation to RFP............................................................................................................. 7
1.1. RFP Notice...................................................................................................................7
1.2. Important Dates..........................................................................................................9
Section – II............................................................................................................................... 10
2. Instruction to Bidders................................................................................................... 10
2.1. Definitions.................................................................................................................10
2.2. Introduction.............................................................................................................. 11
2.3. Cost of RFP Document.............................................................................................. 13
2.4. Earnest Money Deposit (EMD)..................................................................................13
2.5. Pre-Qualification Criteria.......................................................................................... 14
2.7. Pre-Bid Conference / RFP Clarification......................................................................15
2.8. Amendment to RFP...................................................................................................15
2.9. Validity of Proposal...................................................................................................15
2.10. Project Period......................................................................................................... 15
2.11. Right to Accept / Reject Proposal............................................................................16
2.12. Preparation of Proposal..........................................................................................16
2.13. Submission, Receipt & Opening of Proposal...........................................................17
2.14. Methodology & Criteria for Technical & Commercial Evaluation............................18
2.15. Selection Methodology...........................................................................................21
2.16. Technical Presentation............................................................................................22
2.17. DSYS’s right to make scope changes during the contract period.............................22
2.18. Performance Bank Guarantee.................................................................................23
2.19. Confidentiality.........................................................................................................23
2.20. Disqualification........................................................................................................24
2.21. Fraud & Corruption.................................................................................................24
Section – III.............................................................................................................................. 25
3. Scope of Work...............................................................................................................25
3.1 Scope Overview..........................................................................................................25
3.2 Proposed Modules.....................................................................................................27
3.2.1 Website & Mobile application with integrated Decision Support system portal - .27
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3.2.2 Sports Competition Management Module.............................................................28
3.2.3 Certificate Verification / Validation Module...........................................................29
3.2.4 Sports Awards / Grace Marks Module....................................................................29
3.2.5 Kridapeeth Application Module..............................................................................30
3.2.6 Athlete Performance Monitoring Module...............................................................31
3.2.7 Implementation and Monitoring of Various Schemes Module...............................31
3.2.8 Sports Facilities Module..........................................................................................32
3.2.9 Administrative Module for department appointed admin at State, District & Taluka
Level ................................................................................................................................ 32
3.2.10 Grievance and Complaint Redressal Module:.......................................................33
3.2.11 Performance Monitoring System for DSYS officers:..............................................33
3.3 General Applications Features...................................................................................33
3.4 Safe to host security audit certification......................................................................34
3.5 User acceptance test..................................................................................................35
3.6 Proposed Security Architecture..................................................................................35
3.7 Change Request Management...................................................................................36
3.8 Committees for taking decisions on Changes.............................................................36
3.9. Indicative Solution Architecture.................................................................................38
3.10. Training & Handholding.....................................................................................41
3.11 Timeline.................................................................................................................... 43
Section – IV.............................................................................................................................. 44
4. Specifications................................................................................................................ 44
4.1. Acceptance Criteria...................................................................................................44
4.2 Development Criteria.................................................................................................45
Section – V............................................................................................................................... 48
5. Payment Terms.............................................................................................................48
Section – VI.............................................................................................................................. 49
6. Service Level Agreements & Penalty Clauses................................................................49
Section – VII............................................................................................................................. 52
7. Stakeholder Roles & Responsibilities............................................................................52
7.1 Department Roles and Responsibilities......................................................................52
7.2 Vendor Roles and Responsibilities.............................................................................53
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Section – VIII............................................................................................................................ 55
8. General Terms & Condition...........................................................................................55
8.1 Application.................................................................................................................55
8.2 Relationship between parties....................................................................................55
8.3 Standards of Performance......................................................................................... 55
8.4 Delivery and Documents............................................................................................55
8.5 Selected Agency Personnel........................................................................................56
8.6 Applicable Law........................................................................................................... 56
8.7 Use of Contract Documents and Information............................................................56
8.8 Governing Language.................................................................................................. 57
8.9 Intellectual Property Rights........................................................................................57
8.10 Warranty............................................................................................................57
8.11 Assignments.......................................................................................................58
8.12 Change Orders................................................................................................... 58
8.13 Suspension......................................................................................................... 58
8.14 Termination........................................................................................................59
8.15 Exit Management...............................................................................................59
8.16 Force Majeure....................................................................................................61
8.17 Payments in case of Force Majeure...................................................................62
8.18 Resolution of Disputes.......................................................................................62
8.19 Taxes and Duties................................................................................................63
8.20 Legal Jurisdiction................................................................................................63
8.21 Binding Clause....................................................................................................63
8.22 Notice.................................................................................................................63
Annexure 1: General Forms..................................................................................................... 64
Form 1: Covering Letter.................................................................................................... 64
Form 2: Undertaking for no conflict of interest................................................................66
Form 3: Pre-bid Query format...........................................................................................68
Annexure 2: Bid Submission Forms..........................................................................................69
Form 1: Pre-Qualification Bid Submission Letter..............................................................69
Form 2: Pre-Qualification Checklist...................................................................................71
Form 3: Undertaking for not being blacklisted..................................................................73
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Form 4: Technical Bid Submission Letter..........................................................................74
Form 5: Technical Bid Checklist.........................................................................................76
Form 6: Project Experience Format.................................................................................. 81
Form 7: Financial Bid Submission Letter...........................................................................82
Form 8: Commercial Quote Format..................................................................................84
Form 9: Bidder’s authorization letter.................................................................................86
Form 10: Certificate of Conformity...................................................................................87
Form 10: Resource CV Format..........................................................................................88
Annexure 3: Contract Performance Guarantee Format....................................................89
Annexure 4: Draft Master Service Agreement.........................................................................91
Annexure 5: Non-Disclosure Agreement..................................................................................92
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Section – I
1. Invitation to RFP
1.1. RFP Notice
Proposals are invited To Appoint Agency for Design, Development, Implementation of

Solution Framework for various e-Governance Initiatives of Directorate of Sports and Youth
Service (DSYS), Maharashtra along with its maintenance
DSYS intends to implement Integrated Solution Framework build on a Standard Digital

Experience Platform (DxP) for various applications to automate the processes for
 Delivering G2C services to citizens,

 Automating scheme implementations,
 Gather MIS on various aspects
 Enable unified end-to-end monitoring system
 Enabling various analysis & analytics viz player level, taluka level, district level and
state level
 Integration services for other applications and data exchange
The main objective behind the implementations is providing easy access to the department
schemes to the target beneficiaries, to have an effective system for stakeholder and asset
management and to bring in efficiency and transparency in the rollout of these schemes.
Overall scope of work is divided into following four key categories
1) Requirement Study,
2) Development and Deployment,
3) Capacity Building &
4) Operation and Maintenance.
The various objectives of envisaged Integrated Decision support system for department the
project are listed as below:
• To have an integrated e-Governance ecosystem for automating various functions /

processes and further leverage it by using a Standard Digital Experience Platform –
DXP
• To make speedy and transparent execution of schemes
• To enhance the existing portal and integrate the existing and the new proposed system
• To have a dynamic stakeholder management and tracking system that can be
updated and monitored in real-time
• To have a comprehensive competition management platform
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• To be able to effectively plan, implement and monitor key parameters of various
schemes
• To bring efficiency in various internal functions such as salary disbursement, asset
management etc.
• To further integrate various services with least efforts
• To develop a mechanism to fix accountabilities and ensure service delivery within
specified timeframes
To fulfil the above objectives the vendor shall be responsible for providing integrated
solution framework for decision support system as mentioned in RFP document & Scope of
Work, as a part of this project. For the same estimated cost is INR 2,20,00,000/- (without
GST).
Key Points –
I. DSYS invites technical bids from bidders for providing the above-mentioned services.
The bidders, who intend to participate in this bid, are required to follow the below
mentioned stages:
a. Pre-Bid Conference
b. Pre-Qualification, Technical Qualification & Financial Proposal Submission
c. Opening of Pre-Qualification & Technical Qualification bids
d. Presentation from bidders who comply to the requirement of Pre-Qualification
e. Opening of Financial Proposal for the bidder who comply to the requirement Pre-
Qualification and Technical Qualification
f. Award of Letter of Invite (LOI) based on QCBS Evaluation
g. Signing of Agreement and Performance Security submission
h. Award of Work Order (WO)
i. Requirement Gathering, Design, Development, Deployment and Go-Live
j. Capacity Building
k. Operation and Maintenance
II. Interested companies may download the RFP document from the website
https://mahatenders.gov.in.
III. The bids must be submitted only through online mode on https://mahatenders.gov.in.
IV. Consortium bidders are not allowed neither the sub-contracting of work.
V. DSYS reserves the right to reject any or all the Proposals in whole or part without
assigning any reasons.
VI. The RFP document is not transferable.
VII. The project contract period shall be for a period of 1 (one) year, which may be further
extendable for 3 (three) Years subjected to terms & conditions.
VIII. Bid Validity is 120 days.
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IX. The bidder must make an online payment of the tender fees. The tender fee shall be
non-refundable. Also, the bidder has to make an online payment of Earnest Money
Deposit. The payment has to be made through the payment gateway available at
https://mahatenders.gov.in at least one day before the actual submission of bids.
However, it is advised that the payment is done at least three days before the actual
date of submission of bids to avoid any bank transfer delays.
1.2. Important Dates
Event Details
Non-refundable Tender Fee INR 50,000/- to be paid online on mahatenders.gov.in
Download of tender 21-08-2023 09:00 Hrs
Bid Validity Period 120 days from the date of opening of commercial bids
Online EMD INR 2,00,000/- to be paid online on mahatenders.gov.in
Last date to send in requests 17-08-2023 15:00 Hrs.
for clarifications
Date ,Time and Place of Pre- On 18-08-2023 at 11:00 Hrs.
Bid Meeting Shiv Chattrapati Sports Complex, Mahalunge Balewadi,
Pune – 411 045
Last date for submission of 30-08-2023 15:00 Hrs.
bids
Opening of Pre- 31-08-2013 15:00 Hrs.
qualification bids
Opening of Technical bids 31-08-2023 15:00 Hrs.
Presentation by short- To Be Declared Later
listed bidders
Declaration of short-list of To Be Declared Later
bidders for commercial bid
Opening of commercial bids To Be Declared Later
Venue of online opening of Shiv Chattrapati Sports Complex, Mahalunge Balewadi,
tender Pune – 411 045
Address for Communication Shiv Chattrapati Sports Complex, Mahalunge Balewadi,
Pune – 411 045
Contact Person and Contact Shri. Suhas Patil
Details for Queries Deputy Director, DSYS
Telephone: 020-27390381
Email: dsysdesk8@gmail.com
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NOTE:
1. Tender opening schedule is subject to change without giving any prior notice to
Tenderers/Bidders. Right to accept/reject any or all the tenders or cancel the entire
Tender process without giving any reasons is reserved by the Commissioner, Sports
and Youth Services Pune
Section – II
2. Instruction to Bidders
2.1. Definitions
1. “Applicable Law” means the laws and any other instruments having force of law in
India & State of Maharashtra as they may be issued force and in force from time to
time.
2. “DSYS / Department” means Directorate of Sports and Youth Services (DSYS),
Government of Maharashtra
3. “Proposals” means proposals submitted by bidders in response to the RFP issued by
Directorate of Sports and Youth Services (DSYS) for selection of firm/company/agency.
4. “Competent Authority” means the Commissioner, Directorate of Sports and Youth
Services, Government of Maharashtra
5. “Committee” means appointed Project Implementation Committee of the Directorate
of Sports and Youth Services (DSYS).
6. “Contract Price” means the price payable to the firm/company/agency under the
Contract for the complete and proper performance of its contractual obligations.
7. “Contract” means the Contract signed by the parties along with the entire
documentation specified in the RFP
8. “Day” means Working day
9. “Effective date” means the date on which the contract comes into force and effect.
10. “Government” or ‘’GoM’’ means State Government of Maharashtra.
11. “Personnel / Resources / Manpower” means professional and support staff provided
by the agency and assigned to perform services to execute an assignment and any
part thereof.
12. “Services” means the work to be performed by the agency pursuant to the selection
by DSYS and to the contract to be signed by the parties in pursuance of any specific
assignment awarded to them by DSYS.
13. The “Bid Document” and “Tender Document” are the same.
14. The “Bidder” means the agency responding to this bid.
15. System Integrator or ‘’VENDOR’’ is the selected Bidder.
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16. “L1” means Lowest Price Bid as per Financial Evaluation
17. “Vendor / Selected Agency / Agency / Service Provider” means the bidder selected post
the RFP evaluation process to perform the obligations mentioned in the scope of work
2.2. Introduction
2.2.1. About the Department

The Maharashtra Government took a strategic decision to establish independent directorate of
Sports and Youth Service in July 1970 to ensure the heritage of sports culture in the State and
to conserve the heritage of sports culture in the state, to create awareness about sports,
physical education and youth welfare activities.
Maharashtra is the first state in the country to adopt independent sports policy. The
Government has recently announced the sports policy-2012 of the Maharashtra State under
the Reforms, Government Education, School Education and Sports Department.
The country's youth policy was announced in 2003. With proper consideration of the youth in
the state, the Government of Maharashtra has taken a review of the youth welfare sector and
considering the changes made in the field of youth welfare, Government decision, school
education and sports departments, the state's youth policy-2011 had been announced.
The department oversees the management of 149 sports complexes in the state, out of which 1
is State-level, 124 are Taluka-level and 21 are District-level sports complexes. While 124
additional sports complexes are currently undergoing completion. The department also
oversees 9 Sports Academies throughout the state which cater to 576 athletes holistically. The
state has produced 74 athletes that have represented India at the Olympics.
The state has also consistently performed at the highest level in National games and Youth
Games, finishing in 2nd position in the most recent National Games 2022 with 140 total medals
(most by any state) and finishing 1 st in the most recent Khelo India Youth Games 2023 with 161
total medals.
The department’s main sports complex, Shree Shiv Chhatrapati Sports Complex Pune, has
hosted over 35 international events including Commonwealth Youth Games 2008, ATP 250 Tata
Open Maharashtra open among many others. It is spread over a vast expanse of 151 Acres and
has 11 Sports infrastructures within the complex.
2.2.2. Department’s Objectives
Objectives:
1) To develop a sporting culture throughout the state.

2) To promote health and wellbeing through sports.
3) To further the cause of Olympism and promote equality and fairness.
4) To promote the spirit of competition and excellence amongst the youth.
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5) To scout talented athletes and provide them with elite resources through Krida
Prabodhinis.
6) To create multiple international medal winners through its programs and services.
7) To organize, monitor and manage sports competition for various age groups.
8) To manage & develop sports related facilities and provide financial assistance for their
creation.
9) To incentivize stakeholders that help further the cause of sporting excellence
10) To encourage Institutions to promote sports through grant-in-aid.
11) To organize Youth welfare and Youth Services related programmes like NCC, Scouts &
Guides.
2.2.3. Organization Structure
Directorate of Sports & Youth Services (DSYS) falls under the School Education & Sports
Department, which is led by the Minister of Sports & Youth Welfare.
 The department is then further headed by the Secretary of School Education and Sports
Department, who reports to the Minister.
 DSYS is led by the commissioner of sports and youth services to whom the Joint Director
reports.
 Under the Joint Director’s jurisdiction fall 8 divisional Deputy Directors and 3 directorate-
level Deputy Directors.
 Each divisional deputy director supervises District Sports Officers (DSOs) from each district
that falls under their respective division. And each DSO supervises Taluka Sports Officers
(TSOs) from talukas that fall under their respective district.
 On the other hand, each directorate-level Deputy Director supervises an Assistant Director.
And each Assistant Director then further supervises Taluka Sports Officers (TSOs).
2.2.3. Stakeholders
1) Athletes
2) Sports Federations/Associations
3) Coaches
4) Educational institutions / Sports Institutions
5) Government of India, State Governments
6) Sports Authority of India (SAI)
7) Citizens
8) Corporates / Private Organizations
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2.3. Cost of RFP Document

1. The RFP document can be downloaded from the e-tendering portal
2. The tender fee of INR 50,000 (Fifty Thousand Only) has to be paid through an online
payment gateway available at the e-tendering portal.
3. The tender fee has to be deposited at least two days before the last day of the bid
submission. However, it is advised that the payments may be made at least four days in
advance so that delays due to bank transfers can be avoided.
4. The tender fee shall be non-refundable
2.4. Earnest Money Deposit (EMD)

1. Earnest Money Deposit (EMD) of INR. 2,00,000/- (Two Lakhs Only) has to be paid through an
online payment gateway available at the e-tendering portal.
2. The EMD has to be deposited at least two days before the last day of the bid submission.
However, it is advised that the payments may be made at least in advance so that delays
due to bank transfers can be avoided.
3. The successful bidder’s EMD will be discharged by the DSYS only after the signing of contract
and submission of Performance Bank Guarantee.
4. EMD’s of unsuccessful bidders will be discharged / refunded within 1 month of signing the
contract with the successful bidder.
5. The EMD amount shall bear zero interest.
6. The EMD shall be forfeited in the following cases:
a. If a bidder withdraws its bid during the period of Bid Validity specified by bidder on
the bid form;
b. In case of a successful bidder, if the bidder fails to sign the contract or is unable to
furnish Performance Bank Guarantee within a specified time limit.
7. No bidder agency shall be exempted from submitting the EMD.
8. The bidders shall be liable to pay liquidated damages and penalty imposed by the inviting
authority in the event of non-fulfilment of any of the terms or whole of the contract.
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2.5. Pre-Qualification Criteria
Sr.
Eligibility Criteria Documentary Support Required
No.
1 The bidder should be a firm registered in 1) Certificate of Registration /
India under appropriate laws / act (Company Incorporation
Act 1956 / 2013, LLP Act 2008, Partnership 2) Copy of GST Registration Certificate
Act 1932) and should have been operating in 3) Copy of PAN Card
India for the last 10 years from the date of
bid
submission.
2 The bidder should have an average annual CA Certificate confirming Average
turnover of at least 15 Crores from IT / e- Annual Turnover from IT / e-
Governance services in the last three financial Governance Services for the mentioned
years (FY 2019-20, FY 2020-21 and FY 2021- FYs
22)
3 The bidder should have positive Net Worth as CA Certificate confirming Net Worth for
on 31st March of each of the last three the mentioned FYs
financial years (FY 2019-20, FY 2020-21 and
FY 2021-22)
4 The bidder should not have been blacklisted Self-Certificate signed by Authorized
from providing services by any Central / State Signatory (same as the one who signs
Governments, nor any such case should be the proposal)
pending in any court of law in India
5 Bidder(s) should have successfully 1) Copy of Work Order / Contract
completed at least one application / MIS Agreement from client
development and implementation project in 2) Client Certificate for (partial)
the last seven (7) years preceding last date completion / Self Certificate from
of submission of bid in Indian PSU / Central Authorized Signatory with value of
/ State Government. The Project value work and date of engagement
should clearly mentioned.
not be less than INR 50 Lakhs.
6 The bidder should have ISO 9001 and CMMi Copies of valid certifications as on date
3 certification of submission of bid
7 The bidder should have at least 100 full-time Self-certification by Authorized

IT professionals on its payrolls. Signatory or Head of HR.
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2.6. Sub-Contracting
Sub-contracting and Consortium isn’t allowed.
2.7. Pre-Bid Conference / RFP Clarification

1. DSYS shall host a Pre-Bid meeting, tentatively scheduled to occur on (as specified in the Ket
dates section above) at Office of Commissioner, Directorate of Sports and Youth Services,
Shiv Chhatrapati Sports Complex, Mahalunge Balewadi, Pune-411045
2. The purpose of the conference is to provide the prospective bidders with information
regarding the business process of DSYS, the RFP and the Project requirements, and to
provide each bidder with an opportunity to seek clarifications regarding any aspect of the
RFP and the Project.
3. A maximum of two representatives with due authorization from each prospective bidder
shall be allowed to participate in the Pre-Bid conference.
4. Bidders shall send their queries on following email ID dsysdesk8@gmail.com one day prior to
pre-bid conference.
5. The response to the queries will be published on https://www.mahatenders.gov.in. No
telephonic queries will be entertained; this response of DSYS shall become integral part of
RFP document.
6. The format in which pre-bid queries have to be sent to the department is provided in Form –
3 for Annexure 1
2.8. Amendment to RFP

1. At any time prior to the deadline for submission of bids, DSYS may, for any reason,
whether on its own initiative or in response to the clarification request by a prospective
bidder, modify the terms in the bidding documents.
2. All prospective bidders who have received the bidding documents will be notified of the
amendment through the website www.mahatenders.gov.in
2.9. Validity of Proposal

Proposals shall remain valid for a period of 120 days after the date of Proposal opening
prescribed in RFP. A Proposal valid for shorter period may be rejected as non-responsive. DSYS
may solicit the bidders’ consent to an extension of proposal validity (but without the
modification in Proposals).
2.10. Project Period

The agency engaged for the scope completion shall be hired for a period of 1 year from the
date of contract signing. This term of 1 year shall be extendable to a maximum of 3 more years
based on satisfactory performance of Vendor [for entire solution]. Any such decision for
extension shall be
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taken by the Committee at the level of School Education and Sports Department, Government of
Maharashtra
The following aspects shall be taken into consideration before deciding upon the extension of the
project:
1. The extension shall be based on performance of the agency in all the aspects of project
implementation during the initial contract period
2. The department shall have the right to finalize the scope and the number of resources that
need to be deployed in the extension period
3. The decision to extend the contract period yearly shall be taken by Committee.
2.11. Right to Accept / Reject Proposal

DSYS reserves the right to accept or reject any proposal, and to annul the proposal process and
reject all proposals at any time prior to award of contract, without thereby incurring any
liability to the affected bidder(s) or any obligation to inform the affected bidder(s) of the
grounds for such decision.
2.12. Preparation of Proposal

1. The Proposal and all associated correspondence shall be written in English and shall
conform to prescribed formats. Any interlineations, erasures or over writings shall not
be valid.
2. The Proposal shall be typed or written in indelible ink (if required) and shall be initialled
on all pages by authorized representative of the bidder to bind the bidder to the
contract. The authorization shall be indicated by Board Resolution/ Power of Attorney
and shall accompany the proposal
3. In addition to the identification, the covering letter (Form 1, Annexure 1) shall indicate
the name and address of the bidder to enable to communicate the various decisions
being made with respect to the RFP.
4. The information submitted must be definitive and specific. Vague terms, incomplete
information, counter offers, and 'uncalled for' correspondence shall not be entertained.
5. Alteration / Rewording / Deletion / Correction of any part in the Proposal Document are
not permitted. If found in any bid proposal bid may be liable to be rejected without prior
intimation to the bidder.
6. Bidder is required to submit the complete proposal along with required forms etc. The
proposal shall be exactly according to the presented formats given in the Tender
documents. All columns of the prescribed formats should be filled, and all questions in
the tender document must be answered. Any additional information should be enclosed
separately and referred to in the relevant column in the proposal formats. Modifications
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/ rewording of formats shall not be acceptable. No column should be marked as “NIL” or
“Zero”, “0” etc. Where no price is proposed to be charged for any item or its parts
required to be supplied, it should be clearly mentioned in words.
7. The technical response should be concise. Any response not as per the specified format
may be liable to be rejected. No marketing literature pertaining to the bidder should be
enclosed along with the proposal. If enclosed, it may be treated as disqualification
8. Committee would ask Bidder(s) for detailed presentations. All such shall be at the cost of
bidder.
2.13. Submission, Receipt & Opening of Proposal

1. The bidders shall submit the bid through the online e-tendering portal
https://mahatenders.gov.in on or before the last date of bid submission as mentioned in
the data sheet.
2. Complete bidding process will be online (e-Tendering - https://mahatenders.gov.in) in two
envelope system. Submission of bids shall be in accordance with the instructions given in
the Table below:
Particulars Instructions
Envelope A: The Pre-qualification Proposal shall be prepared in accordance
Pre- with the requirements specified in this RFP and the formats are
qualification prescribed in annexures of this RFP.
Proposal &
Technical The Technical Proposal shall be prepared in accordance with
Proposal the requirements specified in this RFP and the formats are
prescribed in in annexures of this RFP.
Each page of the Pre-qualification & Technical Proposal should

be signed and stamped by the Authorized Signatory of the
Bidder. Proposal should be submitted through online bid
submission process only.
Envelope B: The Financial Proposal shall be prepared in accordance with the
Financial requirements specified in this RFP and in the formats
Proposal prescribed in ‘Commercial Quote Format’ of the RFP.
Financial Proposal should be submitted through online bid

submission process only (https://mahatenders.gov.in)
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2.14. Methodology & Criteria for Technical & Commercial Evaluation

DSYS shall constitute a committee for the evaluations of the proposals submitted by the
bidders. During evaluation of proposals, DSYS, may, at its discretion, ask the bidders for
clarification on responses submitted against Pre-Qualification and Technical Proposals.
2.14.1. Technical Evaluation
Only those proposals meeting the Pre-Qualification criteria will be evaluated as per the Technical
Evaluation parameters mentioned below:
Sr. Sub-Criteria Max. Documentary Evidence

Evaluation Criteria
No. Marks
1 Financial Capacity of the > 15 Cr. to <= 30 Cr. = 5 15 Certificate from
Bidder: The bidders should marks Statutory Auditors /
have average annual Chartered Accountant
turnover from IT / e- > 30 Cr. to <= 60 Cr. = specifying Annual
Governance services in the 10 marks Turnovers for the
last three financial years (FY specified FYs.
2019-20, FY 2020-21 and FY >60 Cr. = 15 marks
2021-22) as per the specified
sub-criteria
2 Resource Capacity of the Between 100 and 150 5 Self-certification by
Bidder: No. of qualified IT = 2 Marks Authorized Signatory
professionals on the bidder's or Head of HR.
Between 151 and 200
payroll
= 3 Marks
Above 200 = 5 Marks
3 Relevant Experience of the 2 Projects = 4 Marks 15 1. Copy of Work Order
Bidder: Experience of similar / Contract Agreement
3-5 Projects = 10
application development from client
Marks
and implementation project
2. Client Certificate for
which has been completed / > 5 Projects = 15 Marks
(partial) completion /
ongoing and with a value
Self Certificate from
not less than INR 50 lakhs in
Authorized Signatory
the last 7 years from the last
with value of work and
date of bid submission.
date of engagement
clearly mentioned.
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4 Experience of working in 1 Project = 2 Marks 15 1. Copy of Work Order
central government / state / Contract Agreement
2-3 Projects = 3 Marks
government / PSU etc. from client
> 3 Projects = 5 Marks
2. Client Certificate for
The project value should be
5 (Five) marks (partial) completion /
of value of more than 50
Additional, if at least 2 Self Certificate from
lakhs and projects should
projects are with Authorized Signatory
have been undertaken in the
Government of with value of work and
last three years i.e. 2019-20,
Maharashtra date of engagement
2020-21,2021-22
clearly mentioned.
5 (Five) marks
Additional, if at least 2
projects in the Sports
Domain
6 Certifications of the Bidder: ISO 9001 & CMMi 3 = 3 10 Copies of valid
The bidders should possess Marks certifications as on
the certifications as per the date of submission of
ISO 9001, ISO 27001 &
specified sub-criteria bid
CMMi 3 = 7 Marks
ISO 9001, ISO 20000-1,
ISO 27000 & CMMi 3 =
10 Marks
7 Approach & Methodology: 1) Understanding of 30 Technical Proposal &
The bidders should the requirements = 5 Presentation
elaborate their Marks
understanding of the
2) Proposed Solution
requirements and the
and its components =
approach & methodology to
5 Marks
be adopted for
implementation of the 3) Proposed Technical
assignment Architecture = 10
Marks (Application
Architecture,
Technology and
Software platform
proposed,
Deployment Model
and Architecture,
Security Architecture)
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4) Training & Capacity
Building Plan = 5
Marks
5) Proposed
application
maintenance and exit
management plan =
2.5 Marks
6) Best practices in
implementation = 2.5
Marks
8 Proposed Resources: The 2 Marks for below 10 CVs in prescribed
bidders should propose category format
resources for the following
(Annexure 2 – Form 10)
key positions. 1) Development
Head / Project
1) Development Head / Lead / Project
Project Lead / Project Manager (1 Count)
Manager
2) Database Specialist 1 Mark for each of the
3) BI Expert below category
4) Business Analyst
5) Senior Software 2) Database Specialist
Developer (1 count)
6) Software Developer 3) BI Expert (1 count)
7) GIS Data Digitization 4) Business Analyst (1
Expert Count)
5) Senior Software
Developer (2
count)
6) Software
Developer (3
count)
7) GIS Data
Digitization Expert
(1 count)
2 (Two) marks
Additional, if at least 4
resources to have
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knowledge of Marathi
language (Read /
Write/ Speak)
 For bidders who comply in the Pre-Qualification criteria shall only be considered for
Technical Qualification Evaluation
 The Technical Bids shall be assigned a technical score (TS) out of a maximum of 100
points. Bidders with absolute technical score of 70 and above will qualify for the
commercial evaluation.
 The bidder shall have to support the technical proposal based on the above parameters
with relevant documents. Any parameter not supported by relevant and valid
documentary evidence(s) shall be scored as “Zero”.
 A technical bid submission letter signed by the authorized signatory of the bidder shall
have to be submitted along with the Technical Bid the format of which is given in of this
RFP document.
2.14.2. Commercial Evaluation

The Commercial bid of those bidders who qualify in the pre-qualification and technical
qualification evaluation with minimum 70 marks will only be opened from MahaTender Portal.
All other Commercial bids will not be opened. The Commercial bids (as per the formats
provided
in (Form 8, Annexure 2) of the technically qualified bidders will be evaluated. The Commercial
Evaluation based on the Government of Maharashtra’s Government Resolution no.: TTT˙BV-
2014/प्र.N.82/TTग-III/उhPग-4, dated 1st December 2016, clause no.3.1.2.1 is applicable for this
RFP. The Financial Proposal of the bidder shall be declared non-compliant and shall be
summarily rejected if it is not in the range of -20% to +10% of the competitive components of
the Project budget provided in section-I 1.1 RFP Notice.
A commercial bid submission letter signed by the authorized signatory of the bidder shall have
to be submitted along with the Commercial Bid the format of which is given in Form 7,
Annexure 2 of this RFP document.
2.15. Selection Methodology

The bids shall be evaluated in accordance with the procedures given below:
a. Evaluation shall be done on Quality Cost Based System (QCBS) basis with 80% weightage for
Technical Score (TS) and 20% weightage for Financial Score (FS).
b. Each Technical Proposal shall be assigned a technical score out of a maximum of 100 points
c. In order to qualify for the opening of Financial Proposal, the Bidder must get a minimum
overall technical score of 70 (Seventy).
d. The formula for determining the Final Score for award of contract is as follows:
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[Sf = 100 x Fmin/F, in which Sf is the financial score, Fmin is the lowest price, and F the
price of the proposal under consideration]
The total points obtained by the firm will be determined by formula:
Total score = 80% x St + 20% x Sf
e. The Financial Proposals of Bidders who do not qualify technically shall be kept unopened in
the e-Tendering system.
f. Department reserve the right to accept or reject any or all bids without giving any reasons
thereof.
g. Department shall inform to the technically shortlisted Bidders about the date and venue of
the opening of the financial proposals.
2.16. Technical Presentation

On the prescribed date and time, the pre-qualified bidders shall have to make a technical
presentation covering following areas which will carry 15% weightage of the total Technical
score:
1) Understanding of the requirements
2) Proposed Solution and its components
3) Proposed Technical Architecture - Application Architecture, Technology and Software

platform proposed, Deployment Model and Architecture, Security Architecture
4) Training & Capacity Building Plan
5) Proposed application maintenance and exit management plan
6) Best practices in implementation
The presentations shall have to be made in front of the TEC as constituted by the DSYS and the
scorings with respect to the presentations made by the bidders shall be done by the
Committee. Any decision made by the committee with this regard shall be final.
2.17. DSYS’s right to make scope changes during the contract period
Every endeavour needs to be guided as a compelling and timeless vision in order to motivate
people towards greater efficiency. DSYS aims for opportunities and possibilities that technology
offers today as well as in the times to come. The primary focus of DSYS is to provide efficient e-
Governance platform, wherein department, its allied offices and external agencies can integrate
their services today and in future as well.
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Though care is taken to create inclusive scope, there may be open pointers wherein the scope
definition might require elaborations which can be identified only over a period of time. The
department shall be authorized to make any such changes in the scope that shall build further
efficiencies in the applications or the department e-Governance ecosystem as a whole. All
scope changes shall be guided by a Change Request Management as specified in this RFP
2.18. Performance Bank Guarantee

1. The successful Bidder has to furnish a security deposit so as to guarantee his/her
(Bidder) performance of the contract within 15 days after signing the contract.
2. The firm/company whose proposal is selected shall deposit 5% of the amount of
Contract value as Performance Security. In case of additional work allotted in future, the
agency will have to deposit an additional Performance Security accordingly. The
Bank Guarantee must be valid up to 180 days post the expiry of the contract
3. The proceeds of the performance security shall be payable to DSYS as compensation for
any loss resulting from the Agency’s failure to complete its obligations under the Contract.
4. The Performance Security shall be denominated in Indian Rupees and shall be in the
form of a bank guarantee issued by a nationalized / scheduled bank.
5. The successful bidder shall have to furnish the Performance Security within 15 days of
the signing of contract and in accordance with the conditions of the contract. The
Performa for submitting the PBG has been provided in Annexure 3 in this RFP document.
6. The Performance Security will be discharged by DSYS and returned to the selected agency
on completion of the agency’s performance obligations under the contract.
7. In the event of any contract amendment, the selected agency shall, within 21 days of
receipt of such amendment, furnish the amendment to the Performance Security,
rendering the same valid for the duration of the Contract, as amended for further
period.
8. No interest shall be payable on the PBG amount. DSYS may invoke the above bank
guarantee for any kind of recoveries in case the recoveries from the selected agency
exceed the amount payable to the selected agency.
2.19. Confidentiality
Information relating to the examination, clarification and comparison of the proposals shall not
be disclosed to any bidders or any other persons not officially concerned with such process
until the selection process is over. The undue use by any bidder of confidential information
related to the process may result in rejection of its proposal. Except with the prior written
consent of DSYS, no party, shall, at any time communicate to any person or entity any
confidential information acquired in the course of the Contract.
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2.20.
Disqualification
DSYS may at its sole discretion and at any time during the evaluation of Proposal, disqualify any
bidder, if the bidder has:
1. Made misleading or false representations in the forms, statements and attachments
submitted in proof of the eligibility requirements.
2. Exhibited a record of poor performance such as abandoning works, not completing the
contractual obligations, inordinately delaying completion or financial failures, etc. in any
project in the preceding three years.
3. Submitted a proposal that is not accompanied by required documentation or is non-
responsive.
4. Failed to provide clarifications related thereto, when sought.
5. Declared ineligible by the Government of India, or any of the departments in the State
Government, for corrupt and fraudulent practices or has been blacklisted.
6. Submitted a proposal with price adjustment / variation provision.
7. The Bidder submits more than a single bid for this project.
2.21. Fraud & Corruption

DSYS requires that System Integrator / Agency selected through this RFP must observe the
highest standards of ethics during the performance and execution of such contract. In
pursuance of this policy, DSYS:
1. Defines, for the purposes of this provision, the terms set forth as follows:
a. “Corrupt practice” means the offering, giving, receiving or soliciting of anything
of value to influence the action of DSYS or any personnel of Department in
contract executions.
b. "Fraudulent practice" means a mis-presentation of facts, in order to influence a
procurement process or the execution of a contract, to DSYS, and includes
collusive practice among bidders (prior to or after Proposal submission) designed
to establish Proposal prices at artificially high or non-competitive levels and to
deprive DSYS of the benefits of free and open competition.
c. “Unfair trade practices” means supply of services different from what is ordered
on, or change in the Scope of Work which was given by the DSYS
d. “Coercive Practices” means harming or threatening to harm, directly or
indirectly, persons or their property to influence their participation in the
execution of contract.
2. Will reject a proposal for award, if it determines that the bidder recommended for
award, has been determined by DSYS to having been engaged in corrupt, fraudulent of
unfair trade practices.
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3. Will declare a System Integrator ineligible, either indefinitely or for a stated period of
time, for awarding the contract, if it any time determines that the System Integrator has
engaged in corrupt, fraudulent and unfair trade practice in competing for, or in
executing the contract.
Section – III
3. Scope of Work
3.1 Scope Overview
Key scope of Work for Appointed Agency for Design, Development, Implementation of Solution
Framework leveraging a Digital Experience Platform for various e-Governance Initiatives of
Directorate of Sports and Youth Service (DSYS), Maharashtra along with its maintenance is as
follow–
Overall scope of work is divided into following four key categories
1) Requirement Study,
2) Development and Deployment,
3) Training & Capacity Building
4) Operation and Maintenance.
Detailed scope for appointed agency for each of the above category is as below –
1) Requirement Study
a. Prepare Structured Questionnaire & Survey Forms
b. Perform visit to players, coaches, sports facilities, district and directorate & other stake
holders to understand their requirement and current process
c. Conduct Primary Research on current various GR’s, Notifications, Data Fields, reports
d. Legacy Data study and their data digitization strategy
e. Conduct Secondary Research for best practices, technology trends and so on
f. Gap analysis
g. Detailed System Study Report
h. Perform a comprehensive study and analysis of the existing applications developed by NIC
for effective migration and integration
i. To-Be report
j. Software Requirement Specification (SRS) & Functional Requirement Specification (FRS),
including database storage and application storage
k. System Architecture
l. Deployment requirement & Plan
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m. Government compliant Cloud Service Providers
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2) Development and Deployment

a. HLD documents
b. Logical and physical database design
c. LLD documents
d. User Interface (UI) design & User Experience (UX) interfaces
e. Test Cases & Testing strategy
f. Development of solution
g. Legacy Data Scanning, Digitization and linking (Vendor needs to study the legacy data and
provide guideline for scanning and digitization. Also developed application needs to have
provision to integrate scanned Legacy Data. However, the Exact Scanning of legacy data will
be initiated by the Department which shall be integrated with the application)
h. Development of Integration
i. Deployment on Staging & Production Servers
j. User Acceptance Testing (UAT)
k. Security Audit Certificate and SSL Certificate
l. Go-Live
3) Training & Capacity Building (in English & Marathi language)

a. Application and Administration Manuals / Videos
b. Training scope finalization for each category of end user
c. Training schedule for 700 Department staff across the state of Maharashtra
d. Training camp for other stake holders across the state of Maharashtra viz athletes, coaches,
educational institutions, federations, corporates, officers and so on
e. Picture and short video based Standard Operating Procedure (SOP's), Frequently Asked
Questions (FAQ's)
f. Training Session recording for future reference
g. Train the Trainer as identified by the department
h. Training Completion exam, feedback and certificate
Note - No. of training sessions and trainees can be decided mutually with DSYS with selected
bidder.
4) Operation and Maintenance (Service Level Agreement)

a. Monitor operations & Maintenance of the system
b. Daily, weekly, Monthly system and their components uptime calculations using automated
system
c. Automated issues reporting and management
d. Monitor Service Level Agreement (SLA) as per RFP
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e. Assist department in resolution of any issues during the operations phase
f. Change Request and their Management
g. Integration monitoring and management
Note* – Apart from above any additional scope as required for this RFP or as per requirement
of department needs to be added by the appointed agency
As per the current requirement the proposed framework build leveraging DXP Platform needs to
implement following key modules –
Note – The framework needs to be designed for the future ready which means all the upcoming
application requirements of the department shall be developed with minimum development
efforts and plug-and-play into solution
3.2 Proposed Modules

3.2.1 Website & Mobile application with integrated Decision Support system portal -
The Department envisages to have a common integrated platform for all of the users. This website
& mobile application would have information about the Department, links to various applications
and so on which will act as a single platform for all data management and decision support system.
Key requirement is as follow –

 All the users after login with their credentials will have access to the data and
functionality as per their authorization
 By default, common website with the access to the general information about
department will be accessible to all the citizens. Following are the tentative menu and
sub-menus are required
o About Department
o Schemes
o Awards
o Facilities
o Public Reports & analysis
o RTI
o News and Publications
o Help
o Sports Calendar and Events
o Tender Notices
o Visitor & Website access analysis
o Social Media Links
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o Search
o Feedback and complains
o Grievance Redressal (Grievance and Complaint Redressal Module)
o And so on
o Login to access the authorized data and application
*Note – Above requirement needs to be finalized based on the requirement gathering

stage by the shortlisted vendor
3.2.2 Sports Competition Management Module

The management of Sports competitions held within the state right from allotment of credential to
schools, the primary registration of schools, registration of Sports person and teams, conducting
events, maintaining scores, declaring results, promoting Sports Persons, Selection of Sports
persons for Nationals, etc. would be handled by this system.
The Department organises various Sports competitions at taluka, district, divisional & State level.
So, the Department envisages to manage all these competitions online right from Online admission
to result publishing, certificate generation and issuance, Selection of Teams for National Level
Competition and arrange camps for coaching etc.
Near about 95 various types of Sports & Games are organised in the state. Yearly plan for Sports
Events, Availability of Funds too needs to me tracked for the same. Because of this system, all the
following tasks can be done by a sports teacher viz. Updating school information, Primary
registration, Registering Player, forming a team - Selecting players to form a team, registering
individual or team participation in the tournament, View or print a player's report View or Print
Team Report Seeing or printing a contest result Updating school profiles.

 Provision to register the facilities along with the required details and payment information
 All registered facilities need to have their login provision
 Add details of the sports persons associated with them along with their identification proof
and other document
 Unique ID generation and report for the registered sports person
 Provision to view registered sports person and add their competition participation details
and results details along with the supporting documents
 Approval / scrutiny of all the entered details from the department appointed officer (like
DSOs) along with digital signature
 Provision for analysis and reports as per the requirement of the department like
participants, events attended, top facility, top taluka-district-state-national level performer,
qualified- disqualified sports persons, recommendation for state and national level
competitions and so on
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 Integration with various state and central government initiatives for data sharing in pre-
defined formats
3.2.3 Certificate Verification / Validation Module

Sportsperson or external Government Departments would be able to place a request online
with the departments to get the certificates verifies for a Sports Person. If the certificates are
available, the Department users would upload the Certification, or may retrieve from Sports
Associations by placing request online. This is developed by department appointed agency NIC.
Till date only request for matching can be place online. Beyond that the process in manually
done. Department intended to automate the current manual process of validation via
application.
The application would allow any Sports Person or users from other departments as well to
verify the certificates submitted by the users. Once the scanned copy and details are submitted
into the system, the certificates are verified with the data stored in the system/repository. If
the data matches with the system data, the certificates are authenticated. Else a request can be
placed to the Deputy Director at respective divisions. This would help to reduce the number of
unauthorised request processing and help all the departments to process 5% reservation
request faster.

 Provision for registered users to login and place Request for the verification
 Validation for only recognized Tournaments/Events
 Validation for only recognized games
 Upload of details as per the pre-defined forms along with scanned supporting
documents and certificates
 Validation / scrutiny of uploaded details by the appointed department officer (Deputy
Director at Division level)
 Digital signature by the officer for approval / rejection
 Provision for analysis and reports as per the requirement of the department
defined formats
3.2.4 Sports Awards / Grace Marks Module

The Department envisages to automate their operations for Awards / Grace Marks. Right from
Application, selection of Sports Person to Declaration of Result and Venue of Awards Function
would be done online. Sports Awards / Grace Marks would entail State Awards and Youth
Awards both
Various category of awards which needs to be managed are as follow –
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 District Sports Awards
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 State Sports Awards
 Youth Awards
Additionally, management and for award of grace marks

 Login and authorization for players, coaches and facilities
 Provision for adding application with required details and scanned document
 Rule based validation for sports facility, sports person / coaches, sports organizations
 Validation / scrutiny of uploaded details by the appointed department officer (Deputy
Director at Division level)
defined formats
3.2.5 Kridapeeth Application Module

This application would be entirely dedicated to Shiv Chhatrapati Sports Complex (Balewadi
Stadium). The application would enlist Details of eleven Facilities of the Sports Complex, Booking of
Sports Complex and its facilities and List of competitions Held.
a) Details of Facilities available in Shiv Chhatrapati Sports Complex
DSYS envisages to display all the facilities available in Shiv Chhatrapati Sports Complex
via this application. The facilities are Athletic Stadium, Badminton Hall, Swimming Pool,
Shooting Range, Boxing Hall, Weightlifting Hall, Centre Tennis Court, Table Tennis Hall,
Wrestling Hall, Polygrass Hockey Field, Sports Hostels, Sports Science Centre and Fitness
Centre. The module shall have photo gallery and the respective details of the facility.
b) List of Competitions Held
This section would display information pertaining to all the Competition Held in the
Sports Complex. The information shall be categorised into International, National and
State Level events. Also, a PDF shall be made available which can be downloaded by
citizen
c) Booking of Sports Complex
DSYS envisages to facilitate users of the system in booking the sports complex. The
directorate would like to develop an online application which will help the citizen in
understanding the availability of facilities at various sports complex. The citizen can book
the sports complexes and pay for the booking online. The booking of sports complexes
can be done for sporting and non-sporting events.

 View facilities available for booking
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 Enter details of the person / organization for booking
 View calendar for availability of the facilities along with terrif cards
 Integrated SMS, Email and Payment gateway for alerts and payments
 Management for damage cost and security deposits
 Status review for already booked application
 Automatic validation based on booking organization, authorization or category
 Validation / scrutiny of uploaded details by the appointed department officer
defined formats
3.2.6 Athlete Performance Monitoring Module

This application will act as monitoring tool for all athletes selected in its academies, currently there
are 576 number of athletes in the state-run academies. The application will require different input
options (eg. Sport science data) for different sports based on sport-specific requirement. The
coaches will have access to input the respective data pertaining to each athlete’s performance on a
web-based and mobile-based application. This application will help current and future coaches
both to understand the effectiveness of their training methodologies and it will also act a
predictive tool for other athletes once we have a comprehensive database recorded for a
significant period of time.

 Login and authorization for coaches and department
 Provision to add athletes to the system
 Develop sport-specific input fields (Sport science data, battery tests etc.)
 Ability to add input fields manually by the department
 Input athlete performance data
 View and analyse athlete data
 Dashboard of each sport and athlete
3.2.7 Implementation and Monitoring of Various Schemes Module

This application will help the department and its stakeholders to effectively view, monitor and
implement various schemes managed by the department. It will help reduce human interface and
expedite the scheme related processes. Through this application the department will be able to
monitor scheme progress, applicants, implementation etc. It will also be a one-stop platform for
users to view various schemes and its related information. Wherever applicable, the users will also
be able to apply for those schemes through the same application.
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3.2.8 Sports Facilities Module

This application will bring all the sports facilities available in the state of Maharashtra where a
sports person can check the available sports facility in the respective sports complexes. The
sports person can review the facilities available. The sports complexes will be geo tagged which
will help the sports person in identifying the nearest sports facility to them as well as can check
the quality of sports facilities provided.
This application will bring all the sports facilities available in the state of Maharashtra where a
sports person can check the available sports facility in the respective sports complexes. The
sports person can gain insights of facilities provided in the sports complexes online at Taluka,
District and Division level. The online application will also capture the reviews and rating
provided to the sports facilities and display the reviews and ratings by citizen. The sports
complexes will be geo tagged which will help the sports person in identifying the nearest sports
facility to them as well as can check the quality of sports facilities provided.

 GIS based mapping of 149 existing sports complexes in the state and few other
additional sports complexes that are currently undergoing completion.
 Map view for all the available facilities available for booking
 Division, district, Taluka wise maps based on the search / authorization is logged in user
 Enter details of the person for booking
 View calendar for availability of the facilities for hostel / coach / training facility
 Integrated SMS, Email and Payment gateway for alerts and payments
 Status review for already booked application
 Add review and ratings of Facilities
 Validation / scrutiny of uploaded details by the appointed department officer
defined formats
3.2.9 Administrative Module for department appointed admin at State, District & Taluka Level
All the application modules, data access, report and analysis access, user registration and so on
needs to be managed using a single application. This application will have a special access as
Administrator. Also, this application needs to have a Super Administrator at the state level for all
master access which can also regularize access of administrator.
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 Super Administrator will be created by default in the application whose user name and
password will be shared with the only authorized nodal officer at the HO
 State, district & taluka level Administrator can be registered by the Super administrator for
managing their and authorizing user in their jurisdiction
 Provision to scrutiny user registration based on entered details and supporting documents
 Authorized approved user access to specific application & data as per their authorization
 Authorize approved user access to reports / analysis as per their authorization and
requirement
 OTP / Email / SMS based validation for change password
 Reports and analysis for various administrators and users
3.2.10 Grievance and Complaint Redressal Module:

This grievance application and complaint redressal module will manage and resolve complaints
and grievances from Sportsman, Citizens, employees, or other stakeholders.
3.2.11 Performance Monitoring System for DSYS officers:

This application will help the department’s Officials effectively view the performance monitor
of staff from Taluka level to State level. Through this application the department will be able to
monitor performance of staff progress, implementation etc.
 Create SOPS for the department, for at least quarterly activities.
 Prepare workplan and activities for officers at all levels
3.3 General Applications Features
The applications developed by the agency leveraging a Standard DXP Platform and should have the
below mentioned features in the applications, however the features might vary depending on the
modules to be developed.
• Role based access to various modules.

• Registration of the Sports Persons, Schools.
• Password based login for the Sports Persons, Schools, Coaches and Sports Associations.
• OTP Based login for Department users/staff
• System should have a provision to integrate / utilise with DigiLocker services owned by DIT
• Integration with SARAL and Payment, SMS and E-mail gateways. DSYS will provide and bear
the cost for the same.
• Provide a highly scalable system that can connect / allow at least 7000 users at single point
in time with a proprietary database suitable for storing the information of the users
• During collection and approval of data, the platform should utilize digital encrypted
communication to ensure authentic data is received
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• Digitally signed data can be transferred to the central server
• GPS Co-ordinates to be captured by the application
• The application should provide reporting capabilities to display trend graphs, configurable
alerts, tabular data charts, pie chart etc. as prescribed by the department.
• The application should have the data validation features, master data will be provided by
the department
• The application should have feature to generate custom reports as per the requirement of
the user and selected entities in the report. The same should have the facility to be
downloaded in standard reporting format such as excel, PDF, CSV, Word format, etc.
• The application should have the facility to send pre-defined, on demand scheduled SMS and
Mails to the end user for alerts and alarms as generated by the rule. VENDOR have to
integrate SMS and Email gateway facility in the application as provided by Department.
• Application integration with payment gateway with the application will be responsibility of
bidder as provided by the department
• Digital signature needs to be integrated which will be provided by the department to their
officers as required
• The applications should be able to capture the IP address from which the data has been sent.
• Customization of the application as per the requirement of the department and
maintenance of the application for the contract period
• The application should be scalable to handle load.
• The applications should be following all e-Governance and GIGW guidelines specified by the
Department of Information Technology, Maharashtra and Department of Electronics &
Information Technology, GoI respectively.
• The applications should be compliant with WCAG 2.0 and W3C as per web accessibility
guidelines.
• The applications should be STQC certified and should undergo security audits before Go-Live
at regular intervals as defined by Department (DSYS will bear the charges for the same).
3.4 Safe to host security audit certification
Applications should be ‘safe to host’ compliant i.e., application security features (Under OWSAP
guidelines) and the vendor shall get the applications (applications, mobile applications and
website) audited by the Cert-In empanelled Third Party Auditor (TPA). The efforts required to
resolve any issues raised by the third party auditor (TPA) are included in the scope of
application development.
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3.5 User acceptance test
The selected bidder shall properly test the application thoroughly and conduct unit and integration
testing at his end before deploying the Application for UAT. The committee appointed by the
department shall conduct functional testing of Software once the functional demonstrations of
modules are over.
The selected bidder shall also be responsible for:
• Preparation and submission of Test Strategy, UAT test cases and Test Results
• Assist the department in carrying out user acceptance test of various modules.
• Rectifying the issues/ bugs reported in Central Software for online Monitoring during
the UAT.
• Final approval/user acceptance of the modules shall be given by Department. This is the
responsibility of the Selected Bidder to obtain the UAT approval from the Department.
3.6 Proposed Security Architecture
Envisaged security architecture for the solution is provisioned as below:
1. User Level Security: Restricted areas of the application will only be accessible through
pre- defined user access rights. Users logging into application using username and
password and if required dual factor authentication can be incorporated i.e. logging into
system using OTP based login along with username & password.
2. Database Level Security: Other than built in database access logic in Software Solution,
provision to control direct access to database server by any unauthorized user shall be
done. Only authorized database administration users with assigned privilege shall be
allowed to access database.
3. Application-Level Security: Application shall have Role based access, encryption of user
credentials and storing of user credentials for users. Application-level security controls
should be provisioned in the application for following:
• Prevent Injection Vulnerabilities for attack on database
• Prevent XSS Vulnerabilities to extract username password
• Secure Authentication and Session Management control functionality shall be provided
• Prevent Security Mis-configuration Vulnerabilities
• Prevent Failure to Restrict URL Access Vulnerabilities (By providing authentication and
authorization for each sensitive page, use role-based authentication and authorization
and make authentication and authorization policies configurable
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• Prevent invalidated Redirects and Forwards Vulnerabilities
4. Infrastructure level security: Application will be hosted on the Server provided by the
department
3.7 Change Request Management
The department appreciates that there might be situations arising during the implementation of
project wherein the department shall have to ask the selected agency for making changes in
aspects relating to scope, project timelines, manpower deployment, nature, interpretation of
clauses, etc. that are defined in the RFP. In such situations the selected agency shall have to
implement these changes as per the department’s requirement. However, all such changes shall
be dealt in a professional manner as defined by the department. The department in general
envisages the following situations as causes of “change” although not only limited to these:
• Changes in Functional Requirements – There may be cases / situations wherein the

department would seek major or minor deviations with respect to the functional
requirements agreed upon. In case the deviations sought are major in nature and
would seem to have a major impact on the effort and timelines, same would be
considered as a “Change”.
• Changes in Scope – Once a module is made live and a sign-off on the same is
provided, the development phase for that module shall be considered as completed
and the operation and maintenance phase of the same shall commence. Any major
changes suggested in functionalities post the initial requirements approval in the
development phase or during the operation & maintenance phase shall be
considered as a “Change”.
• The department reserves the rights to change / alter / add / delete modules in the
future. The department may also change the priority of development of modules
based on future requirements. All such changes would be considered as “Change”
and would require successful bidder to present an Effort estimation based on
Mandays and Cost estimation.
3.8 Committees for taking decisions on Changes

1. Technical Committee:
a. The department shall set up a Technical Committee comprising of
representatives from the department and the selected agency for taking
decisions with respect to change requests that shall be technical and operational
in nature.
b. The Committee will be headed by the Commissioner, Directorate of Sports &
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Youth Services (DSYS) and in case of any disputes / disagreements arising out of
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the discussions within the technical committee; the final decision shall rest with
of the Commissioner, Directorate of Sports & Youth Services (DSYS).
The following is the proposed mechanism through which such situations shall be dealt with:
1. Department may at any time, by a written order given to the selected agency, make
changes within the general scope of the Agreement.
2. From the Second year onwards (During the Operations & Maintenance Phase), if the
effort required for all of the change requests given by the department is less than 10
Man-days, then the Successful bidder shall not charge additional cost to the department
for such change requests. If the change requests require the additional efforts (over and
above 10 man-days) in particular year, the change request and estimated cost shall be
approved during the PIC and then the change request shall be executed upon approval
3. The Change effort estimation shall be done in the Man-days and for commercial
estimation shall be done based on the quoted man-month efforts. The VENDOR shall not
quote more than 10% of the additional man-months rate (basis the man-month rate
quoted for Second year O&M Phase) for the 2nd year and so on.
4. The change Request management procedure will follow the following steps:
a. Identification and documentation of the need for the change – The information
related to initiator, initiation date and details of changes required and priority of the
change will be documented by the department
b. Analysis and evaluation of the Change Request – Impact of the change in terms of
the estimated effort, changed schedule, cost and the items impacted will be
analysed and documented by the selected agency.
c. Approval or disapproval of the change request – Department will approve or
disapprove the change requested including the additional payments for software
development, quoted man-month rate shall be used for cost estimation, efforts of
all technical resources viz., project manager, analyst, software developer, testing
engineer, DBA etc. shall be taken into account for total man-month estimation to
carry out the s/w development resulting from the change request. For all technical
resources irrespective of their experience and specialisation, the quoted man-
month rate shall be used. Efforts of support staff shall not be taken into
consideration for this purpose.
d. Implementation of the change – The change will be implemented in accordance to
the agreed cost, effort, and schedule by the selected agency.
e. Verification of the change - The change will be verified by department on
implementation of the change request.
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5. In case there are changes in the priorities and timelines of the applications / modules
listed in the scope of work section, the selected agency shall be communicated the same
and the agency shall have to prepare and submit a revised implementation plan to the
technical committee in such situations. The plan shall also specify additional
requirement of resources and any expected deviations in timelines.
6. If any of the changes requires additional staff to be deployed on the project then the
cost impact of the change will be presented to the technical committee by the selected
agency. The technical committee shall refer the requirements to the Project
Implementation Committee with recommendations and the final decision on the same
shall be taken by the PIC.
7. Any change with respect to adding or removing any line items from the scope, adding or
removing any applications / modules from the scope could be initiated by any of the
committees. All the decisions including approval of the changes, escalations in costs,
changes in timelines, etc. shall be taken by the PIC in such cases.
8. While approving any change request, if required, department may ask the bidder to
deploy the required resources on-site.
9. The bidder has to communicate the successfully deployed change in the application to
the field staff and train them.
3.9. Indicative Solution Architecture

The Directorate would like to develop Framework for various e-Governance Initiatives of
Directorate of Sports and Youth Service (DSYS), Maharashtra along with its maintenance. The
department intends to increase the transparency in the system and make the services /
schemes implemented by the department within the reach of citizens. This will also help the
department in increasing operational efficiency. The architecture of the integrated
eGovernance system is as below:
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User
DSO Solution Framework
Interfaces
Portal & Spatial BI − Reports KPI,
Internal Users
GIS
Directorate Mobile App RDBMS Dashboard
Web Portal
Workflow
Training Authorization SLA Monitoring
Coaches Manager
Authorizationand Access Management

Staff Mobile
Custom Applications
GR’s, Policies and Notifications

Application
Website & Mobile application with integrated Sports Competition
GIS Mapping
Decision Support system porta management Module
Sports
Person
Certificate Verification / Sports Awards / Grace Kridapeeth
Integration
Validation Module Marks Module Application Module
Services
Associations
Sports Facilities Administrative Module for department appointed admin at
External Users
Central & Module State, District & Taluka Level

State Gov
Payment
Gateway
Citizens Transection
Data Layer Legacy Data Master Data
Data
NGO’s
SMS/Email
Gateway
DC & DR Sites
Institutions
IT Security and Monitoring Policy
Fig: Integrated e-Governance System
The diagram depicts the SOA (Service Oriented Architecture) with Application and Functional
layers which will be interfaced with Data layers for its optimum use. The system would be
centrally secured with the expected standards as depicted in the IT security Monitoring and
Control System layer. The application layer mentions the various processes and functionalities
that would be configured and formed a part of the solution. The architecture is explained in
details as follows:
3.9.1 Internal and External Users

Internal users are the ones inside or an organization that help run its operations and may use
the company’s financial or non-financial information to make decision. Taluka Sports Officer
(TSO), District Level Sports Officer, District Sports Officer (DSO), Divisional Level Officers, DSYS
Level Officers (Head Quarter), Assistant Director at DSYS (Head Quarter), Deputy Director at
DSYS (Head Quarter), Joint Director DSYS (Head Quarter), Commissioner, DSYS (Head Quarter)
and coaches are the internal users of the system and they will have access to some secured
details as per the roles assigned. External users are people outside the Department who may
use the system to seek information, apply for some initiative of the department but may not
have the rights to alter details in the system directly without placing any request for updating
information.
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Sports person, Sports Federation/ Associations/ Organisers, system admins, citizen, NGOs,
Principal/ PHE teachers of schools, Tribal Department officers and other institutions come
under this category.
3.9.2 Solution Frameworks
As per the requirement of the department and considering current and futuristic requirements
related to applications / modules solution frameworks needs to be built on a Standard Digital
Experience Platform having capabilities of Portal, Content Management System, Workflow and
Form Engine, Document & Digital Asset Management and Enterprise Search as a natively integrated
unified platform. This will help the department to create / update any module with less code and
efforts. Also new modules has to be plug-and-play to the already implemented solution
Key envisaged framework components are as follow –
Portal Framework – A Web portal development framework is a software framework that is designed
to support development of web-based modules. With interfaces & library that provides a
fundamental structure to support the development of web pages
Mobile App Framework – A mobile development framework is a software framework that is

designed to support mobile app development. As per the requirement of the department hybrid
apps framework is expected, which combine the features of both native and mobile web app
frameworks.
Spatial RDBMS – A relational database is a database based on the relational model of data.
Capability to store the location details into its native format makes RDBMS a Spatial RDBMS
BI – Reports KPI, Dashboard - Business intelligence framework provides capabilities to retrieve,

analyze, transform and report data for business intelligence. Generally, read data that has been
previously stored, often - though not necessarily - in a database.
Workflow Manager – Allows to define different workflows for different types of jobs or processes.
At each stage in the workflow, one individual or group is responsible for a specific task. Once the
task is complete, the individuals responsible for the next task are notified and receive the data they
need to execute their stage of the process. In simple terms control of automated processes to
replace the paper-based process.
Form Engine - Allows to create forms using drag and drop capabilities for data collection as well as
other purposes. The forms will become integral part of process automation workflows.
Document and Digital Asset Management: Allows to have a centralized repository to store all
documents and digital assets of the application. The documents access can be based on role based
and will have the version control for the documents.
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Enterprise Search - Allows to search within and outside the framework and provide results in the
solution. The solution allows to define the different applications where the search have to be done
and results are shown.
Training – It is a formalized structure in which learning level descriptors and qualifications are used
in order to understand learning outcomes. This allows for the ability to develop, assess and improve
quality training
GIS - A geographic information system (GIS) is a type of framework to manage geographic data
combined with software tools for managing, analyzing, and visualizing those data.
Authorization – Protocol for accessing and maintaining user information which contains
information about users, authorized services & Data for required access. A common use of LDAP is
to provide a central place to store usernames and passwords. This allows different modules /
application to connect to the framework for authorization and validation.
SLA Monitoring – Framework to define agreed service level parameters and their periodic monitors.
On crossing of the threshold limits automatic trigger needs to be initiated also have provision to
implement to do various analysis and analytics
3.10. Training & Handholding

3.10.1. Nature of Support required
1. The selected bidder shall have to provide resources for imparting training to the end users
of the systems
2. The deployed resources shall also have to provide handholding support to these users
during the roll out phase of the solution.
3. The end users of each application / module could be different and shall be based out of
multiple locations in a district. The department shall inform the selected agency regarding
the users to be trained as per the development and roll out schedule.
4. Training shall be conducted at Pune Commissioner Office and may require multiple sessions
as per the need and requirement of the project / application.
5. The selected agency shall have to conduct Training Needs Analysis of all the concerned staff
and suggest a systematic training plan. The training duration should be sufficiently long for
effecting meaningful assimilation of training content by an average user.
6. The training plan shall be provided by the department to the selected agency as a part of
the application roll out schedule created by the Department.
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7. The VENDOR shall be responsible to identify Department staff who can be trained by
VENDOR to become Master trainers. These Department staff (master trainers) in turn would
impart knowledge transfer to other Department users/staff.
8. The requisite training infrastructure like training space, computers, projector with screen,
and connectivity to Server shall be provided by the Department.
9. The selected agency shall provide training material (role base), the language of training
material shall be in Marathi and English.
10. The selected agency shall ensure that all the training documentation in Softcopy is available
online on the application landing page (user training, operation procedures, visual help-kit
etc.) and is updated as and when any changes in the applications / modules happen.
11. The selected agency shall bear all the expenses towards its resource person/ faculty.
12. The selected agency shall submit details of each training session including Attendance
Record (in Hard Copy).
13. The resources shall be require to do data entry on behalf of the department users or as
directed by them from time to time.
14. The resources will have to attend and support data entry and data validation camps
organized by the department during various phases of the roll out.
3.10.2. Objective
It is the responsibility of VENDOR to provide training to the Department staff. Training and
Handholding of end user is essential for ensuring that the applications / modules developed are
actually put to use. This has to be achieved through a combination of reliable on-site and
telephonic support for the departmental users spread across the geography. The support should
not only be limited to training but also should take into consideration the initial handholding
required by the users in terms of system usage and data entry to be done. The nature of the
trainings shall be making the users conversant with the functionalities, features and processes built
in the Application. In addition to the above objective, the department also intends to create a
Project Support Unit at State Level (Commissioner Office). The hired resources shall be an integral
part of the Project Support Units at the above levels and will have to report to the officers
designated by the department to lead such units. These resources would be deployed in DSYS,
Pune. Extension might be provided on the discretion of department.
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3.11
Timeline
Phase Phase Name Time Line
1 Requirement Study, 1st Month to 3rd Month
2 Development, Deployment and Go-Live 4th Month – 8th Month
3 Capacity Building 9th Month
Operation and Maintenance (Based on Monthly 10th Month to 12th Month

4
Reporting)
Note - Payment shall be made based on the completion and approval of deliverables and
corresponding time inputs / time sheets verified by the Dept.
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Section – IV
4. Specifications
4.1. Acceptance Criteria
 The primary goal of Testing and Acceptance would be to ensure that the project meets
requirements, standards, specifications and performance prescribed in the RFP document
and as per requirement of the department, by ensuring that the following are associated
with clear, quantifiable metrics for accountability:
o Performance
o Availability
o Security
o Manageability
o Standards and protocols
The project would be designed to meet all functional, non-functional and management
requirements as mentioned in the RFP document.
For each of the project requirements, there are operational requirements, deliverables and a set of
standards, wherever applicable as per the following:
4.1.1 Performance Criteria

Performance would be that aspect of service, which would be measured in terms of throughout
and latency. Higher throughput and lower latency values would represent good performance of a
service. Throughput would represent the number of service requests served. Latency would be
the round-trip time between sending a request and receiving the response.
4.1.2 Availability Criteria

High Availability would be a key requirement. The application must provide end users and
department officials with timely, continuous access to information 24X7. The log files of the
application must also be able to rebound or recover from any planned or unplanned system
downtime, ensuring a minimal impact on the operations. Availability would be the quality aspect
of whether the service is present or ready for immediate use. Availability represents the
probability that a service is available. Larger values represent that the service would always be
ready to use while smaller values indicate unpredictability of whether the service will be available
at a particular time. Also associated with availability is time-to-repair (TTR). TTR would represent
the time it takes to repair a service that has failed.
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4.1.3 Security Criteria
Security would be the aspect of the service of providing confidentiality and non-repudiation by
authenticating the parties involved, encrypting messages, and providing access control. The
applications can have different approaches and levels of providing security, depending on the
service requester. Security requirements such as OTP based login for Department users especially
for authorizing requests, encryption of passwords, logs etc. is a must.
The security will be an utmost priority. The forms should be protected from improper data input,
both in the user's browser and at the remote server. Databases should be secured via
username/password protection and potentially sensitive information should be secured using
industry-standard encryption algorithms.
4.1.4 Manageability
Manageability needs to be a crucial aspect of applications. The bidder has to ensure that the
solution deployed has adequate monitoring and tracking features for measuring the utilization
and availability of resources. This includes:
• Remote Monitoring of Status and Statistics of all high-level components
• Management capability to start/ stop/ restart services and systems
• Auto discovery of all components manageable
• Auto discovery of all other system components
• Ability to track changes in configuration of the system components to help track service
• System disruptions
4.1.5 Standards & Protocols
• The project should be completed as per the standards and protocols applied for design,
development, hosting and maintenance of an automated system.
• The software supplied under this Contract shall conform to the standards and when no
applicable standard is mentioned; to the authoritative standard appropriate to the country
of origin and such standards shall be the latest issued by the concerned institution.
• The web application development standards shall be in line with the Government of India
guidelines given at www.web.guidelines.gov.in
4.2 Development Criteria

The deliverable components of this RFP include:
• Web-based applications by which Department staff members, officials, and interested citizens
/ beneficiaries can find comprehensive information about the initiative including
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organizational structure, roles and responsibilities, supporting documentation,
downloadable files, and ongoing management.
• The design, look, and feel of the User Interface must be approved by the Department.
• A relational database(s) to be used for application management, site maintenance,
calendaring and activities, and related documents.
• A system to control user access privileges. Granted privileges are based on roles and
responsibilities including site administration and content management, calendar, activities,
and document maintenance.
• Monthly or on demand reports/queries showing G2C service usage statistics.
4.2.1 Development of Applications / Stand Alone Software

The applications (website, web application and mobile application) must be developed in the
global industry standard global industry standard DXP Platform matching the requirement
expectation of the department. The bidder must justify the choice of development environment.
The application must be developed and hosted utilizing industry standard, commercially available
tools. The bidder must list all tools to be used to develop and maintain the applications, as well as
the hosting platform hardware and software. The department will not be responsible for the cost
of hardware as well as software attached for the development and testing of the application.
4.2.2 Location of Development

All work must be done at the bidder’s location or location decided after having discussion with the
Department and utilizing hardware and software as provided by the department.
4.2.3 Development Control
The bidder must use all reasonable care to protect the integrity of the applications during
development. Use of a version and library control tool is desired. The bidder must describe the
development environment to be used.
4.2.4 Project Management & Project Plan

The bidder must provide an experienced Project Manager to oversee the development of all the
software & Applications and serve as primary point of contact for the Department. The bidder must
follow an established Project Management methodology conforming to the best practices of the
Project Management Institute. The bidder must describe the methodology to be used.
On the day of award of contract, the bidder must provide Department a detailed Project Plan for
the development of the applications. This Project Plan must include at minimum the Project
Charter, a work breakdown structure showing all proposed milestones and deliverables, and a
listing of all project issues and risks.
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4.2.5 Status Reports
The bidder must provide weekly status reports to Department during the development effort.
These reports must be submitted by close of business each Monday and reflect status against the
Project Plan as of close of business the previous Friday. Any falsification of these status reports or
failure to inform Department of issues impacting the deliverables or timeframe of the project may
result in cancellation of the contract.
4.2.6 System Defects Correction
The bidder must respond to all reports of system defects for the duration of the contract. The
bidder must correct all “Critical” problems (system not functioning, no workaround) within 8
hours; all “Non-Critical” problems (system not functioning, workaround available) within 2
business days.
4.2.7 Version Control & Bug Fixing
The bidder must make any modifications necessary for the duration of the contract (1 Year and
extendable for 3 Years) to ensure that the system is compatible with current and supported
versions and releases of the relevant operating system and other system software.
4.2.8 Future Changes

From time to time, changes in work process, legislations, policies, etc. may necessitate changes in
the applications. The bidder must make any and all such changes for the duration of the contract.
When provided with the specifications of the change required, bidder must provide an estimate of
work effort and cost for the change, within five (5) business days. However Department reserves
the right to accept/ reject the claim or work effort & cost provided by the bidder.
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Section – V
5. Payment Terms
Payment Milestone Milestone Deliverables

1st Quarter Payment SRS & FRS
2nd Quarter Payment UI-UX, HLD & LLD, Database Deign
3rd Quarter Payment UAT, Security Certificate, Go-Live & Training Report
4th Quarter Payment Monthly O&M Reports
1. The request for payment shall be made to the department in writing, accompanied by
invoices describing, as appropriate, the services performed, and by the required deliverables
submitted pursuant to general conditions of the contract and upon fulfilment of all the
obligations stipulated in the Contract.
2. Due payments will be made promptly by the department, generally within sixty (60) days
after submission of an invoice or request for payment by the supplier/ selected bidder.
3. The payments will be made only after any adjustments to be done with regards to penalties
due to any breach of SLAs.
4. The currency or currencies in which payments shall be made to the selected bidder under
this Contract shall be Indian Rupees (INR) only.
5. In case of disputed items, the disputed amount shall be withheld and will be paid only after
settlement of the dispute.
6. Any penalties/ liquidated damages, as applicable, for delay and non-performance, as
mentioned in this bidding document, will be deducted from the subsequent payments to be
paid to successful bidder
7. Taxes, if any and as applicable, will be deducted / paid as per the prevalent rules and
regulations.
8. Payment shall be made based on the completion and approval of deliverables and
corresponding time inputs / time sheets verified and approved by the Dept.
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Section – VI
6. Service Level Agreements & Penalty Clauses
1) The purpose of this Service Level Requirements/Agreement (hereinafter referred to as SLA) is to

clearly define the levels of service which shall be provided by the successful bidder to
department for the duration of entire contract period.
2) All the payments to the successful bidder are linked to the compliance with the SLA metrics
specified in this document.
3) The project Service Level Agreement are proposed to be performance based. For purposes of
Service Level Agreement, the definitions and terms as specified along with the following terms
shall have the meanings set forth below:
a. “Uptime” shall mean the time period for which the specified services / components with
specified technical and service standards are available for the application. Uptime can be
calculated as:
Uptime = [(System Downtime) / (Total Time)] * 100
b. “Downtime” shall mean the time period for which the specified services / components
with specified technical and service standards are not available for the Department
Users, the scheduled outages / Planned Maintenance time planned in advance for
application, related infrastructure and link failures. This includes Servers, Routers,
Firewall, Switches, all servers and any other IT and non-IT infrastructure, their
subcomponents etc. at all Project locations etc. The planned maintenance time /
scheduled downtime will include activities like software upgrades, patch management,
security software installations etc.
4) The shortlisted bidder required to schedule ‘planned maintenance time’ with prior approval of
department. This will be planned outside working time. In exceptional critical circumstances,
Department may allow to plan scheduled downtime in the working hours.
5) “Incident” refers to any event / abnormalities in the functioning of the application,
Infrastructure and services that may lead to disruption in normal operations.
6) “Resolution Time” shall mean the time taken (after the incident has been reported), in resolving
(diagnosing, troubleshooting and fixing) and conveying the same to the end user,
7) The resolution time shall vary based on the severity of the incident reported and approved by
Department. The severity would be as follows:
a. Critical / High: The entire application is down impacting critical business functions. Down
impacting users on daily operations or any module / functionality deemed as highly
critical by Department.
b. Medium: One module / functionality down impacting critical business functions having
major impact on daily operations / functionality deemed as average critical by
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Department.
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c. Low: No Loss of business functionality / not impacting day to day operations or minor
functionality down / functionality deemed as not critical by Department.
Application Performance
Sr.
Parameter Target Basis Penalty
No.
1 Average Response Time pages < Per occurrence. Per occurrence penalty
during peak usage hours 5 This will be shall be INR 5,000.
as measured by EMS tool seconds calculated on a
managed/provided by the monthly basis Maximum penalty of 10 %
SI after Go-live of of the contract value is
the application. permissible, post which
2 Application Uptime >= Per occurrence. Department may invoke
99.95% This will be Annulment of the
calculated contract. Penalty will be
monthly after the deducted from the
Go-live of the quarterly payments.
application.
Incident/Issue Resolution
Sr.
Parameter Target Basis Penalty
No.
1 Severity 1 Resolution Time <= 1 day (As Per INR 10,000 for delay of every
Issue agreed up on by Department Incident additional day subject to a
(Critical) and successful bidder) from maximum of 10% of contract
the time the value (cumulative across
complaint/query is allocated contract period), post which
for resolution Department may invoke
annulment of the contract.
2 Severity 2 Resolution Time <= 2 day Per INR 5,000 for delay of every
Issue from the time the Incident additional day subject to a
(Medium) complaint/query is reported maximum of 10% of contract
value (cumulative across
contract period), post which
Department may invoke
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3 Severity 3 Resolution Time <= 4 days Per INR 1,000 for delay of every
Issue (Low) from the time the Incident additional day subject to a
complaint/query is reported maximum of 10% of contract
value (cumulative across
contract period), post which
Department may invoke
Monthly Status Report

Type Measurement Penalty
Monthly Delivered at monthly intervals by the 5th of INR 1,000 for delay of every
Status every month with the details of the activities additional day subject to a
Report performed in previous month and planned for maximum of 10% of contract value
current month. The format of the monthly (cumulative across contract
report shall be mutually agreed between period), post which Department
Department and successful bidder may invoke annulment of the
contract
Note:
1) The down time will be calculated on monthly basis.
2) The maximum penalty will be up to 10% of total project cost as per the Commercial bid
submitted by the successful bidder
3) Once a maximum penalty of 10% of the contract value is reached, Department has the
right to call for the annulment of contract.
4) The successful bidder shall deploy sufficient manpower suitably qualified and
experienced in shifts to meet the SLA. SI shall appoint as many team members as
deemed fit by them, to meet the time Schedule and SLA requirements.
5) All required software, hardware & manpower to automatically calculate and manage
required SLA needs to be provided by successful bidder without any additional charges
to Department.
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Section – VII
7. Stakeholder Roles & Responsibilities

7.1 Department Roles and Responsibilities
The role of Department in the successful implementation of the solution includes discharging the
following responsibilities:
• Monitoring of Contract: Contract shall be monitored by Department from time to time.

• Provide detailed requirement to the Agency
• Conduct review meetings at regular intervals to monitor the progress of the project.
• Procurement of Framework software’s as per requirement of vendor
• Procurement of Digital Signature as required
• Procurement of Cloud Service Provider services as per requirement of vendor
• Facilitate required desktop/laptop/tablet/mobile devices along with required basic s/w (like
OS), internet facility and required furniture for all users of the solution
• Facilitate Agency for implementation of the Software.
• Review, provide feedback and approve the software design, implementation approach, and
other technical documents submitted by the selected bidder.
• Co-ordinate with the internal team and other stakeholders of the project.
• To oversee the proposed training plan
• Printing of training facility and provide training infrastructure at Pune
• Recommendation of change requests to Technical Committee with the finalization of efforts
estimation, cost estimation, milestone and payment
• Review and approve the payments to the Selected Bidder as per SLA
• Any other help/ assistance/ co-ordination required for the successful implementation and
operations of the work/ project
• To identify and appoint senior nodal officer(s) and nodal team for facilitating the project
execution
• To coordinate with all the stake holders of the project.
• To provide necessary support during requirement gathering, sharing of manual templates
and explain the functional requirements in detail to the selected bidder
• Ensure and provide timely and required support to agency in implementation of both the
applications
• Review functional aspects of the project and approve functional and training document and
ensure their timely project sign offs.
• To conduct the UAT and Functional testing of the applications
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• To provide infrastructure for the deployment of the application and provide infrastructure
for the training
7.2 Vendor Roles and Responsibilities

• Provide technical assistance to the department for effective implementation of the project.
• Provide details of the Cloud Servers as required for the application deployment along with
services for procurement from the department
• Provide specifications of the desktop/laptop/tablet/mobile devices as required for all end
users of solution to procure from the department
• Development, customization and maintenance for entire contract period
• Extend necessary policy level support to develop a sustainable framework for regulation,
promotion and ramp up of e-platform for G2G and G2C Systems of the Department.
• Facilitate administrative readiness and e-readiness of the districts for smooth
implementation.
• Provide necessary guidance, support, approvals and technical suggestions as and when
required, through periodic review in IT committee, during the entire duration of project
implementation.
• Bidder to provide Project management support to department throughout the span of the
project.
• Provide close tie-ups with all the stakeholders in the Project at all levels, including field level.
• Provide commitment and support to bring-in the process changes. Work closely with the
different department officials, field agents, support agencies etc. to undertake the field
work, comprehend the requirements, document the observations and redesign the
processes by doing BPR.
• Help build capacity for the staff and executive resources at all levels, by providing necessary
training and undertaking awareness campaigns.
• To manage, supervise and implement backend computerization of Directorate of Sports &
Youth Services with long term vision of Department.
• To provide services, IT resources, and capacity building for creation of ecosystem for high
adaptability of backend computerization and e-Governance initiatives as per departments
vision.
• As a selected bidder for providing implementation support to DSYS, they would be
responsible for:
o Preparation of Project Framework, including aspects like scalability, security,
manageability and integration features. o Defining of the service levels.
o Business Process Reengineering (BPR)
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o Carry out the field study in order to understand the requirements of the citizens, Existing
delivery mechanism, levels of interfaces with the Governments, the impediments and
difficulties in the accessing the services and information
o Design of an efficient and effective end to end service delivery process
o Understand the capacity building requirements and help create a facility for development
of capacity
• To ensure that the staff deployed at the field level adheres to the defined roles and
responsibility and any other responsibility requested by the department
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Section – VIII
8. General Terms & Condition

8.1 Application
These general conditions shall apply to the extent that provisions in other parts Contract do not
supersede them. For interpretation of any clause in the RFP or Contract Agreement, the
interpretation of the department shall be final and binding on the selected agency.
8.2 Relationship between parties
Nothing mentioned herein shall be constructed as relationship of master and servant or of principal
and agent as between the department and agency. The Agency subject to this contract for selection
has complete charge of personnel and sub-contractor, if any, performing the services under the
Project executed by the department from time to time. The Agency shall be fully responsible for the
services performed by them or on their behalf hereunder. The department will allocate
work/assignment to the Agency.
8.3 Standards of Performance
The Agency shall give the services and carry out their obligations under the Contract with due
diligence, efficiency and economy in accordance with generally accepted professional standards
and practices. The Agency shall always act in respect of any matter relating to this contract as
faithful advisor to the department. The Agency shall abide by all the provisions/Acts/Rules etc. of
information Technology prevalent in the country. The Agency shall conform to the standards laid
down in RFP in totality.
8.4 Delivery and Documents
As per the time schedule agreed between parties for specific projects given to the Agency from
time to time, the Agency shall submit all the deliverables on due date as per the delivery schedule.
No party shall, without the other party’s prior written consent, disclose contract, drawings,
specifications, plan, pattern, samples or other documents to any person other than an entity
employed by the affected party for the performance of the contract. In case of the termination of
the contact, all the documents prepared by the Agency under this contract shall become property
of the department. The Agency may retain a copy of such documents, but shall not use anywhere,
without taking permission, in writing, from the department and the department reserves right to
grant or deny any such request.
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8.5 Selected Agency Personnel
The Agency shall employ and provide such qualified and experienced personnel as may be required
to perform the services under the specified project as assigned by the department. This is a
specialized domain of ‘e-Governance’ and it is desirable from the Agency to deploy the personnel,
who have adequate knowledge and experience in the domain related with this project. It is
desirable that the Agency shall hire the services of domain specialists, if required, to work on the
Project effectively.
The department expects that the deployed resource as specified in the financial quote with relevant
experience and qualification. It may be noted that the department shall have to provide seating
space and other technical aspects such as laptop, internet connectivity, etc. needs to be provided
by appointed agency.
8.6 Applicable Law
Applicable Law means the laws and any other instruments having the force of law in India as they
may be issued and in force from time to time. The contract shall be interpreted in accordance with
the laws of the Union of India and that of State of Maharashtra.
8.7 Use of Contract Documents and Information
1. The agency shall not, without the department’s prior written consent, disclose the Contract, or
any provision thereof, or any specification, plan, drawing, pattern, sample or information
furnished by or on behalf of the in connection therewith, to any person other than a person
employed by the agency in performance of the Contract. Disclosure to any such employed
person shall be made in confidence and shall extend only that far as may be necessary for
purposes of such performance.
2. The agency shall not, without the department’s prior written consent, make use of any document
or information except for purposes of performing the Contract.
3. Any document, other than the Contract itself, shall remain the property of the department and
shall be returned (in all copies) to the department on completion of the agency’s performance
under the Contract if so required by the department.
4. The agency shall permit the department to inspect the agency’s accounts and records relating
to the performance of the agency and to have them audited by auditors appointed by the
department, if so required by the department.
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8.8 Governing Language
The Contract shall be written in English Language. English version of the Contract shall govern its
interpretation. All correspondence and other documents pertaining to the contract, which are
exchanged between the parties, shall be written in the English Language.
8.9 Intellectual Property Rights
1. All the deliverables including the Technical documents submitted by the Agency/Bidder under
the contract will be the property of the DSYS.
2. The agency shall indemnify the department against all third-party claims of infringement of
copyright, patent, trademark or industrial design rights arising from use of the Goods or any
part thereof in India.
3. All the Deliverable and Application Software developed by the agency for the department, the
copyright/IPR of that software/deliverable will be with the department. The agency shall not sell
or use (fully / partly) that software for service of other customers without written consent from
the department.
4. While passing on the rights (license) of using any software/software tool, the agency shall
ensure that such rights are inclusive of the use of that software for development in addition to
deployment.
5. The software licenses supplied by the department shall be genuine, perpetual, for full use and
should provide patches, fixes, security updates directly from the OEM.
6. In the event of any claim asserted by a third party of infringement of copyright, patent,
trademark or industrial design rights arising from the use of the Goods or any part thereof in
India the agency shall act expeditiously to extinguish such claim. If the agency fails to comply
and the department is required to pay compensation to a third party resulting from such
infringement, the agency shall be responsible for the compensation including all expenses, court
costs and lawyer fees. The department will give notice to the agency of such claim, if it is made,
without delay
8.10 Warranty
1. If any module of developed software gives continuous trouble and runtime or logical errors,
during the warranty period, the agency shall rectify the problems without any additional
cost to the department. The Agency has to make the suitable changes in solution as per the
change requests (Any number/unlimited) received from users during O&M period without
any extra cost to the department.
2. The agency hereby represents and warrants that the Software as delivered does not and will
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not infringe any Intellectual Property Rights held by any third party and that it has all
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necessary rights, or at its sole expense shall have secured in writing all transfers of rights
and other consents necessary to make the assignments, licenses and other transfers of
Intellectual Property Rights and the warranties set forth in the Contract, and for the
department to own or exercise all Intellectual Property Rights as provided in the Contract.
Without limitation, the agency shall secure all necessary written agreements, consents and
transfers of rights from its employees and other persons or entities whose services are used
for development of the Software
8.11 Assignments
The Agency shall not assign the project to any other agency, in whole or in part, to perform its
obligation under the Contract, without the department’s prior written consent
8.12 Change Orders
The department may, at any time, by written order given to the Agency make changes within the
scope of the contract in any one or more of the following:
1. Designs, specifications, requirements which software or service to be provided under the
Contract are to be specifically developed / rendered for the department
2. The place of delivery; and/or the Services to be provided by the agency
3. Training of personnel of department in terms of hours/subjects will be without any
additional cost
4. If any such change causes an increase or decrease in the cost of, or the time required for,
the agency’s performance of any provisions under the Contract, equitable adjustments shall
be made in the Contract Price or delivery schedule, or both, and the Contract shall
accordingly be amended. Any claims by the agency for adjustment under this clause must be
asserted within thirty (30) days from the date of the agency’s receipt of the department’s
change order.
5. The cost and additional team required by the system integrator for the changes in the scope
of work suggested by the department will be approved as per defined in the Change
Request Management as per Section 3.1.7
8.13 Suspension
The department may, by in written notice to Agency, suspend all payments to the Agency
hereunder if the Agency fails to perform any of its obligations under this contract including the
carrying out of the services, provided that such notice of suspension. The department:
1. Shall specify the nature of failure
2. Shall request the Agency for remedy of such failure within a period not exceeding thirty (30)
days after receipt by the Agency of such notice of failure
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8.14 Termination
Under this Contract, the department may, by written notice terminate the Agency in the following
ways:
1. Termination by Default for failing to perform obligations under the Contract of if the quality
is not up to the specification or in the event of non-adherence to time schedule.
2. Termination for Convenience: The department by written notice sent to the agency, may
terminate the Contract, in whole or in part, at any time for its convenience. The notice of
termination shall specify that termination is for the department’s convenience, the extent to
which performance of the agency under the Contract is terminated, and the date upon
which such termination becomes effective.
3. The applications / modules that is complete and ready for rendering / deployment within 30
days after the agency’s receipt of notice of termination shall be accepted by the department
at the Contract terms and prices. For the remaining services, the department may elect:
a. To have any portion completed and delivered at the Contract terms and prices; and/or
b. To cancel the remainder and pay to the agency an agreed amount for partially
completed applications / modules.
4. Termination for Insolvency: the department may at any time terminate the Contract by
giving written notice to the agency, if the agency becomes bankrupt or otherwise insolvent.
In this event, termination will be without compensation to the agency, provided that such
termination will not prejudice or affect any right of action or remedy which has accrued or
will accrue thereafter to the department.
5. In all the three cases termination shall be executed by giving written notice to the Agency.
Upon termination of the contract, payment shall be made to the Agency for:
a. Services satisfactorily performed and reimbursable expenditures prior to the
effective date of termination
b. Any expenditure actually and reasonably incurred prior to the effective date of
termination
No consequential damages shall be payable to the Agency in the event of such termination.
8.15 Exit Management
1. Exit Management Purpose

This Schedule sets out the provisions, which will apply on expiry or termination of the contract. The
Parties shall ensure that their respective associated entities carry out their respective obligations
set out in this Exit Management Schedule.
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2. Transfer of Assets
Successful Bidder shall be entitled to use the Assets for the duration of the exit management
period, which shall be a four-month period from the date of expiry of contract, or termination of
the contract.
3. Confidential Information, Security and Data

Successful Bidder will promptly on the commencement of the exit management period, supply to
the Purchaser or its nominated agencies the following:
Information relating to the current services rendered and performance data relating to the
performance of the services; Documentation relating to DSYS Applications, Project’s
Intellectual Property Rights; any other data and confidential information related to the Project;
Project data as is reasonably required for purposes of the Project or for transitioning of the services
to its Replacing agency in a readily available format.
All other information (including but not limited to documents, records and agreements) relating to
the services reasonably necessary to enable the Purchaser and its nominated agencies, or it’s
Replacing agency to carry out due diligence in order to transition the provision of the Services to
Purchaser or its nominated agencies, or its Replacing agency (as the case may be).
4. Employees
Promptly on reasonable request at any time during the exit management period, the Successful
Bidder shall, subject to applicable laws, restraints and regulations (including in particular those
relating to privacy) provide to Purchaser a list of all employees (with job titles and communication
address) of the agency, dedicated to providing the services at the commencement of the exit
management period;
To the extent that any Transfer Regulation does not apply to any employee of the agency,
Purchaser or Replacing agency may make an offer of employment or contract for services to such
employee of the agency and the agency shall not enforce or impose any contractual provision that
would prevent any such employee from being hired by the Purchaser or any Replacing Vendor.
5. Rights of Access to Information

At any time during the exit management period, the agency will be obliged to provide an access of
information to Purchaser and / or any Replacing agency in order to make an inventory of the Assets
(including hardware / Software / Active / passive), documentations, manuals, catalogues, archive
data, Live data, policy documents or any other material related to the applications.
6. Exit Management Plan

• Successful Bidder shall provide Purchaser with a recommended exit management plan ("Exit
Management Plan") which shall deal with at least the following aspects of exit management
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in relation to the SLA as a whole and in relation to the Project Implementation, the
Operation and Management SLA and Scope of work definition.
• A detailed program of the transfer process that could be used in conjunction with a
Replacement Vendor including details of the means to be used to ensure continuing
provision of the services throughout the transfer process or until the cessation of the
services and of the management structure to be used during the transfer;
• Plans for the communication with such of the Successful Bidder, staff, suppliers, customers
and any related third party as are necessary to avoid any material detrimental impact on
DSYS Website, software and Applications operations as a result of undertaking the transfer;
• Plans for provision of contingent support to DSYS Website, software and Applications and
Replacement Vendor for a reasonable period (minimum one month) after transfer.
• VENDOR shall re-draft the Exit Management Plan annually thereafter to ensure that it is kept
relevant and up to date.
• Each Exit Management Plan shall be presented by the Successful Bidder to and approved by
Purchaser or its nominated agencies.
• The terms of payment as stated in the Terms of Payment Schedule include the costs of the
Successful Bidder complying with its obligations under this Schedule.
• During the exit management period, the Successful Bidder shall use its best efforts to deliver
the services.
• Payments during the Exit Management period shall be made in accordance with the Terms
of Payment Schedule.
• This Exit Management plan shall be furnished in writing to Successful Bidder or its
nominated agencies within 7 days from the receipt of notice of termination or three months
prior to the expiry this Agreement.
• In case of termination of contract, the successful bidder will be paid only for the period of
time they have worked on the project. In case the successful bidder does not support the
department in the exit period, the department has all the rights to hold the PBG deposited
by the bidder to the department.
8.16 Force Majeure
Notwithstanding anything contained in the RFP, the Agency shall not be liable for liquidated
damages or termination for default, if and to the extent that, it’s delay in performance or other
failures to perform its obligations under the agreement is the result of an event of Force Majeure.
For purposes of this clause “Force Majeure” means an event beyond the control of the Agency and
not involving the Agency’s fault or negligence and which was not foreseeable. Such events may
include wars or revolutions, fires, floods, epidemics, quarantine restrictions and freight embargos.
The decision of the department regarding Force Majeure shall be final and binding on the Agency.
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If a Force Majeure situation arises, the Agency shall promptly notify to the department in writing, of
such conditions and the cause thereof. Unless otherwise directed by the department in writing, the
Agency shall continue to perform its obligations under the agreement as far as reasonably practical,
and shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event.
8.17 Payments in case of Force Majeure
During the period of their inability of services as a result of an event of Force Majeure, the Agency
shall be entitled to continue to be paid under the terms of this contract, as well as to be
reimbursed for costs additional costs reasonably and necessarily incurred by them during such
period purposes for the purpose of the services and in reactivating the service after the end of
such period.
8.18 Resolution of Disputes
If any dispute arises between parties, then there would be two ways for resolution of the dispute
under the Contract.
1. Amicable Settlement: Performance of the Contract is governed by the terms the conditions
of the Contract, however at times dispute may arise about any interpretation of any term or
condition of Contract including the scope of work, the clauses of payments, meaning,
operation & effect, etc. In such a situation either party of the contract may send a written
notice of dispute to the other party. The party receiving the notice of dispute will consider
the notice and respond to it in writing within 30 days after receipt. If that party fails to
respond within 30 days, or the dispute cannot be amicably settled within 60 days following
the response of that party, then Clause below for resolution of dispute through arbitration
shall become applicable. The Project Implementation Committee headed by the head of the
Department shall be the forum for the amicable settlement process.
2. Resolution of Dispute: In the case dispute arising between the department and the Agency,
which has not been settled amicably, any party can refer the dispute for Arbitration under
(Indian) Arbitration and Conciliation Act, 1996. Such disputes shall be referred to Arbitral
Tribunal as prescribed by Ministry of Law, Government of India. The Indian Arbitration and
Conciliation Act, 1996 and any statutory modification or re-enactment thereof, shall apply to
these arbitration proceedings.
Arbitration proceedings will be held in India at Pune and the language of the arbitration
proceeding and that of all documents and communications between the parties shall be in English.
The decision of the majority of arbitrators shall be final and binding upon both the parties. All
arbitration awards shall be in writing and shall state the reasons for the award. The expenses
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of the arbitration as
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determined by the arbitrators shall be shared equally by the department and the Agency.
However, the expenses incurred by each party in connection with the preparation, presentation
shall be borne by the party itself.
8.19 Taxes and Duties
The Agency shall fully familiarize themselves about the applicable Goods and Services (GST) Taxes
on amount payable by the department under the contract. The Agency, subcontractor and
personnel shall pay such domestic tax, duties, fees and other impositions (wherever applicable)
levied under the applicable law.
8.20 Legal Jurisdiction
All legal disputes between the parties shall be subject to the jurisdiction of the courts situated in
State of Maharashtra only.
8.21 Binding Clause
All decisions taken by the department regarding the processing of this tender and award of contract
shall be final and binding on all parties concerned.
8.22 Notice
Any notice, request or consent required or permitted to be given or made pursuant to this
contract shall be in writing. Any such notice request or consent shall be deemed to have been
given or made when delivered in person to an authorized representative of the party to whom the
communication is addressed, or when sent to such party at the address mentioned in the project
specific Contract Agreement.
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Annexure 1: General Forms
Form 1: Covering Letter
(To be submitted on the Letterhead of the Bidder)
{Place}
{Date}
To
The Commissioner
Directorate of Sports & Youth Services (DSYS)
Shiv Chhatrapati Sports Complex, Mahalunge Balewadi, Pune – 411045
Subject: Covering Letter for participation in RFP To Appoint Agency for Design,
Development, Implementation of Solution Framework for various e-Governance
Initiatives of Directorate of Sports and Youth Service (DSYS), Maharashtra along with its
maintenance
Dear Sir,
1. Having examined the Tender, we, the undersigned, offer to propose for providing our bid for
Appoint Agency for Design, Development, Implementation of Solution Framework for various
e-Governance Initiatives of Directorate of Sports and Youth Service (DSYS), Maharashtra
2. We have read the provisions and confirm that these are acceptable to us. We further
declare that additional conditions, variations, deviations, if any, found in our Bid shall not be
given effect to.
3. We declare that we have made a payment of the tender fee of INR. 50,000/- and the Earnest
Money Deposit of INR. 2,00,000/- through the online payment gateway at
4. We hereby declare that all the information and statements made in this proposal are true
and accept that any misinterpretation contained in it may lead to our disqualification
5. We understand you are not bound to accept any proposal you receive.
6. Our correspondence details with regards to this Tender are:
Sr. Information Details

1 Name of Bidder
2 Address of Bidder
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3 Name, Designation and Address of the contact
person to whom all references shall be made
regarding this Tender
4 Telephone no. of contact person:
5 Mobile no. of contact person:
6 E-mail address of contact person:
7. We hereby declare that our Bid response is made in good faith and the information
contained is true and correct to the best of our knowledge and belief.
Yours sincerely,
Name and Title of Signatory:

Date and Stamp of the signatory
Name of Firm:
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Form 2: Undertaking for no conflict of interest
(To be submitted on the letter head of the bidder)
{Place}
{Date}
To
The Commissioner
Subject: Undertaking for No Conflict of Interest for participating in RFP To Appoint

Agency for Design, Development, Implementation of Solution Framework for various e-
Governance Initiatives of Directorate of Sports and Youth Service (DSYS), Maharashtra
Dear Sir,
We, the undersigned bidders, do hereby confirm that we are not involved in any conflict of interest
situation with one or more parties in this bidding process, including but not limited to:
i) receive or have received any direct or indirect subsidy from any of them; or
ii) have common controlling shareholders; or
iii) have the same legal representative for purposes of this Bid; or
iv) have a relationship with each other, directly or through common third parties, that puts them
in a position to have access to information about or influence on the Bid of another Bidder, or
v) influence the decisions of DSYS regarding this bidding process; or
vi) Bidder participates in more than one bid in this bidding process. Participation in more than
one Bid will result in the disqualification of all Bids in which it is involved. However, this does
not limit the inclusion of the same product (commercially available hardware, software or
network product manufactured or produced by the firm), as well as purely incidental services
such as installation, configuration, routine training and ongoing maintenance/support, in
more than one bid; or
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vii) Bidder participated as a consultant in the preparation of the design or technical specifications
of the goods and services that are the subject of the bid.
viii) Bidder gets associated as Consultant / Advisor / Third party independent evaluating agency
with any of the agencies taking part in the bid process.
Yours sincerely,

Name of Firm:
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Form 3: Pre-bid Query format

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Annexure 2: Bid Submission Forms
Form 1: Pre-Qualification Bid Submission Letter
{Place}
{Date}
To
The Commissioner
Subject: Pre-Qualification Bid Submission Letter for participants in RFP for Appoint Agency
for Design, Development, Implementation of Solution Framework for various e-
Governance Initiatives of Directorate of Sports and Youth Service (DSYS), Maharashtra
Dear Sir,
We, the undersigned bidder, having read and examined in detail all the bidding documents in
respect to Pre-Qualification Bid of To Appoint Agency for Design, Development, Implementation of
Solution Framework for various e-Governance Initiatives of Directorate of Sports and Youth
Service (DSYS),
Maharashtra along with its maintenance
do hereby propose to provide our services as specified in the RFP.
1. Pre-Qualification Response
We hereby confirm that our bid complies with the pre-qualification criteria as per Clause 2.6,
section II of the RFP, details of which have been given in the formats provided in the section
below.
2. Deviations
We hereby declare that all terms and conditions mentioned in RFP including the corrigendum are
acceptable to us without any deviation and all the services shall be performed strictly in
accordance with the bid documents.
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3. We hereby declare that our bid is made in good faith, without collusion or fraud and the
information contained in the bid is true and correct to the best of our knowledge and belief.
4. We understand that our bid is binding on us and that you are not bound to accept a Bid
you receive.
5. It is hereby confirmed that I/We are entitled to act on behalf of our company and empowered
to sign this document as well as such other documents, which may be required in this connection.
Yours sincerely,

Name of Firm:
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Form 2: Pre-Qualification Checklist

{Place}
{Date}
To
The Commissioner
Subject: Pre-Qualification checklist for participants in RFP for Appoint Agency for Design,
Development, Implementation of Solution Framework for various e-Governance
maintenance
Sr. Documentary Support Document Page No in

Eligibility Criteria Submitted Bid
No. Required
1 The bidder should be a firm 1) Certificate of
registered in India under Registration /
appropriate laws / act (Company Incorporation
Act 1956 / 2013, LLP Act 2008, 2) Copy of GST
Partnership Act 1932) and should Registration
have been operating in India for Certificate
the last 10 years from the date of 3) Copy of PAN Card
bid submission.
2 The bidder should have an average CA Certificate confirming
annual turnover of at least 15 Average Annual
Crores from IT / e-Governance Turnover from IT / e-
services in the last three financial Governance Services for
years (FY 2019-20, FY 2020-21 and the mentioned FYs
FY 2021-22)
3 The bidder should have positive CA Certificate
Net Worth as on 31st March of confirming Net Worth
each of the last three financial for the mentioned FYs
years (FY 2019-20, FY 2020-21 and
FY 2021-22)
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4 The bidder should not have been Self-Certificate signed by
blacklisted from providing services Authorized Signatory
by any Central / State (same as the one who
Governments, nor any such case signs the proposal)
should be pending in any court of
law in India
5 Bidder(s) should have successfully 1) Copy of Work Order /

completed at least one application Contract Agreement
/ MIS development and from client
implementation project in the last 2) Client Certificate for
seven (7) years preceding last date (partial) completion /
of submission of bid in Indian PSU Self Certificate from
/ Central / State Government. The Authorized Signatory
Project value should not be less with value of work
than INR 50 Lakhs. and date of
engagement clearly
mentioned.
6 The bidder should have ISO 9001 Copies of valid
and CMMi 3 certification certifications as on date
of submission of bid
7 The bidder should have at least Self-certification by
100 full-time IT professionals on Authorized Signatory or
its payrolls. Head of HR.
Yours sincerely,

Name of Firm:
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Form 3: Undertaking for not being blacklisted
{Place}
{Date}
To
The Commissioner
Subject: Undertaking for not being blacklisted for participants in RFP for Appoint
Agency for Design, Development, Implementation of Solution Framework for
various e-Governance Initiatives of Directorate of Sports and Youth Service (DSYS),
Dear Sir,
We confirm that our Company is not blacklisted from providing

services by any Central / State Governments, nor any such case should be pending in any
court of law in India as on date of submission of the proposal To Appoint Agency for Design,
Development, Implementation of Solution Framework for various e-Governance Initiatives
of Directorate of Sports and Youth Service (DSYS), Maharashtra along with its
maintenance.
Yours sincerely,

Name of Firm:
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Form 4: Technical Bid Submission Letter

{Place}
{Date}
To
The Commissioner
Subject: Technical Bid Submission Letter for participants in RFP for Appoint Agency
Governance Initiatives of Directorate of Sports and Youth Service (DSYS),
Dear Sir,
We, the undersigned bidders, having read and examined in detail all the bidding documents
in respect of Technical Bid of the RFP for Appoint Agency for Design, Development,
Implementation of Solution Framework for various e-Governance Initiatives of
Directorate of Sports and Youth Service (DSYS), Maharashtra along with its maintenance,
do hereby propose to provide our services as specified in the RFP.
1. Technical Response
We confirm having submitted the information as required by you in your Request for
Proposal document. In case you require any other further information/documentary proof
in this regard for evaluation of our bid, we agree to furnish the same in time to your
satisfaction.
2. Bid Security
We declare that we have made a payment of INR. 2,00,000 as Earnest Money Deposit
through the online payment gateway at https://mahatenders.gov.in and this bid security is
liable to be forfeited in accordance with the provisions of bid documents.
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3. Deviations
We hereby declare that all terms and conditions mentioned in RFP including the
corrigendum are acceptable to us without any deviation and all the services shall be
performed strictly in accordance with the bid documents.
4. Validity of this Bid
We agree that the bid shall remain valid for a period of 120 days from the last date of
submission of bids and it shall remain binding upon us with full force and virtue.
5. We hereby declare that our bid is made in good faith, without collusion or fraud and
the information contained in the bid is true and correct to the best of our knowledge
and belief.
6. We understand that our bid is binding on us and that you are not bound to
accept a Bid you receive.
7. If we hereby confirm that I/We are entitled to act on behalf of our company and
empowered to sign this document as well as such other documents, which may be required
in this connection.
Yours sincerely,

Name of Firm:
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Form 5: Technical Bid Checklist
{Place}
{Date}
To
The Commissioner
Subject: Technical Bid Checklist for participants in RFP for Appoint Agency for
Design, Development, Implementation of Solution Framework for various e-
Sr. Evaluation Sub-Criteria Max. Documentary Submitted Page No in

No. Criteria Marks Evidence (Yes / No) Bid
1 Financial > 15 Cr. to <= 30 15 Certificate

Capacity of the Cr. = 5 marks from
Bidder: The Statutory
bidders should > 30 Cr. to <= 60 Auditors /
have average Cr. = 10 marks Chartered
annual turnover Accountant
from IT / e- >60 Cr. = 15 specifying
Governance marks Annual
services in the Turnovers for
last three the specified
financial years FYs.
(FY 2019-20, FY
2020-21 and FY
2021-22) as per
the specified
sub-criteria
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2 Resource Between 100 and 5 Self-
Capacity of the 150 = 2 Marks certification
Bidder: No. of by
Between 151 and
qualified IT Authorized
200 = 3 Marks
professionals on Signatory or
the bidder's Above 200 = 5 Head of HR.
payroll Marks
3 Relevant 2 Projects = 4 15 1. Copy of
Experience of Marks Work Order /
the Bidder: Contract
3-5 Projects = 10
Experience of Agreement
Marks
similar from client
application > 5 Projects = 15
2. Client
development Marks
Certificate for
and
(partial)
implementation
completion /
project which
Self
has been
Certificate
completed /
from
ongoing and
Authorized
with a value not
Signatory
less than INR 50
with value of
lakhs in the last
work and
7 years from the
date of
last date of bid
engagement
submission.
clearly
mentioned.
4 Experience of 1 Project = 2 15 1. Copy of

working in Marks Work Order /
central Contract
2-3 Projects = 3
government / Agreement
Marks
state from client
government / > 3 Projects = 5
2. Client
PSU etc. Marks
Certificate for
5 (Five) marks (partial)
The project
Additional, if at completion /
value should be
least 2 projects Self
of value of more
are with Certificate
than 50 lakhs
from
and projects
Authorized
Page
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should have Government of Signatory
been undertaken Maharashtra with value of
in the last three work and
5 (Five) marks
years i.e. 2019- date of
Additional, if at
20, 2020- engagement
least 2 projects in
21,2021-22 clearly
the Sports
mentioned.
Domain
6 Certifications of ISO 9001 & CMMi 10 Copies of
the Bidder: 3 = 3 Marks valid
The bidders certifications
ISO 9001, ISO
should possess as on date of
27001 & CMMi 3
the certifications submission of
= 7 Marks
as per the bid
specified sub- ISO 9001, ISO
criteria 20000-1, ISO
27000 & CMMi 3
= 10 Marks
7 Approach & 1) Understanding 30 Technical
Methodology: of the Proposal &
The bidders requirements = 5 Presentation
should elaborate Marks
their
2) Proposed
understanding of
Solution and its
the
components = 5
requirements
Marks
and the
approach & 3) Proposed
methodology to Technical
be adopted for Architecture = 10
implementation Marks
of the (Application
assignment Architecture,
Technology and
Software
platform
proposed,
Deployment
Model
and
Architecture,
Page
84 of 105
Security
Architecture)
4) Training &
Capacity Building
Plan = 5 Marks
5) Proposed
application
maintenance and
exit management
plan = 2.5 Marks
6) Best practices
in
implementation =
2.5 Marks
8 Proposed 2 Marks for 10 CVs in
Resources: The below category prescribed
bidders should format
propose 1) Development
(Annexure 2
resources for the Head / Project
– Form 10)
following key Lead / Project
positions. Manager (1
Count)
Note – It is
1) Development
mandatory
Head / 1 Mark for each
for proposed
Project Lead of the below
resources to
/ Project category
have fluency
Manager
in Marathi
2) Database 2) Database
language
Specialist Specialist (1
3) BI Expert count)
4) Business 3) BI Expert (1
Analyst count)
5) Senior 4) Business
Software Analyst (1
Developer Count)
6) Software 5) Senior
Developer Software
7) GIS Data Developer (2
Digitization count)
Expert
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6) Software
Developer (3
count)
7) GIS Data
Digitization
Expert (1
count)
2 (Two) marks
Additional, if at
least 4 proposed
resources to
have fluency in
Marathi language
(Read / Write/
Speak)
Yours sincerely,

Name of Firm:
Page
86 of 105
Form 6: Project Experience Format

1. Using the above format, please provide information on each project separately for
which the bidder was legally contracted either individually as a corporate entity or
as one of the major companies within an association, for carrying out services
similar to the ones requested under this RFP.
2. Same project can be shown in qualification criteria (Pre-Qualification & Technical)
wherein project related details are sought.
For Example: If a bidder is demonstrating a project in PQ 4. (a) as an experience in
at least 2 IT/ITES projects of value more than 20 Crores and if the same project
required deployment of more than 200 resources, it can be demonstrated in PQ 4.
(b).
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Form 7: Financial Bid Submission Letter

{Place}
{Date}
To
The Commissioner
Subject: Financial Bid Submission Letter for participants in RFP for Appoint Agency
Dear Sir,
We, the undersigned Bidders, having read and examined in detail all the bidding documents
in respect to RFP for Appoint Agency for Design, Development, Implementation of
Solution Framework for various e-Governance Initiatives of Directorate of Sports and
Youth Service (DSYS), Maharashtra along with its maintenance, do hereby propose to
provide our services as specified in the RFP.
1. Price and Validity
1.1 All the prices mentioned in our bid are in accordance with the terms as specified in the
bidding documents. All the prices and other terms and conditions of this bid are valid for a
period of 120 days from the last date of submission of bids.
1.2 We do hereby confirm that our bid prices include all applicable direct or indirect taxes
(Central or State or Local), rates, duties, charges and levies (Central or State or Local),
except GST.
2. We declare that if any applicable direct or indirect taxes (Central or State or Local),
rates, duties, charges and levies (Central or State or Local), except GST.
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3. Deviations
We hereby declare that all terms and conditions mentioned in RFP and Corrigendum are
acceptable to us without any deviation and all the services shall be performed strictly in
accordance with the bid documents.
4. Bid Price
We declare that our bid prices are for the entire scope of the work as specified in the
Requirements specified in the bid documents.
5. Man-Month Rates
Man-month rates quoted for the purpose of the bid shall be valid for our services for the
entire duration of the project including as per the clauses stated in RFP.
6. Contract Performance Guarantee

We hereby declare that in case the contract is awarded to us, we shall submit the contract
performance guarantee bond in the form prescribed at Annexure 3 of the RFP.
7. We hereby declare that our bid is made in good faith, without collusion or fraud and the
information contained in the bid is true and correct to the best of our knowledge and belief.
8. We understand that our bid is binding on us and that you are not bound to accept a
Bid you receive.
Yours sincerely,

Name of Firm:
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Form 8: Commercial Quote Format
To be submitted on MahaTender Portal
To
The Commissioner
Months Man-
Sr. Type of Resource Experience Resource Total
Deployment Month
No. Resource Qualification in years Required Price
Required Rate
10+ Years in
Development
Core Large
Head / B. Tech / B.E
Scale
1 Project Lead / BCA or 12 1
Application
/ Project equivalent
Development
Manager
Management
8+ Years in
Core Large
B. Tech / B.E
Database Scale
2 / BCA or 8 1
Specialist Database
equivalent
design and
Management
8+ Years in
Core
B. Tech / B.E
genrating
3 BI Expert / BCA or 6 1
analysis
equivalent
using large
scale data
8+ Years in
requirement
B. Tech / B.E
Business gathering
4 / BCA or 10 1
Analyst business
equivalent
process re-
engineering
8+ Years in
Senior B. Tech / B.E Core large
5 Software / BCA or scale 10 2
Developer equivalent Application
Development
B. Tech / B.E 5+ Years in
Software
6 / BCA or Core large 8 3
Developer
equivalent scale
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105
Application
Development
5+ Years in
B. Tech / B.E
Software testing of
7 / BCA or 6 2
Tester large-scale
equivalent
Application
5+ Years
deigning
multi-
B. Tech / B.E language
UI & UX
8 / BCA or citizen 4 1
Expert
equivalent centric
applications
(Web &
Mobile)
5+ Years in
government
B. Tech / B.E sector for
Training
9 / BCA or citizen 2 4
Expert
equivalent centric
application
training
3+ Years
ticket
Help Desk Graduate in
10 management 4 2
Support any field
using
application
Page
91 of 105
Form 9: Bidder’s authorization letter

{Place}
{Date}
To
The Commissioner
Subject: Financial Bid Submission Letter for participants in RFP for Appoint Agency
Dear Sir,
<Bidder’s Representative Name> ,<Designation> is hereby authorized to sign relevant

documents on behalf of the company/firm in dealing with RFP for Appoint Agency for
Design, Development, Implementation of Solution Framework for various e-Governance
maintenance. He/ She is also authorized to sign bid and attend meetings, submit bid as may
be required by you in the course of processing the above said Bid.
Yours sincerely,

Name of Firm:
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Form 10: Certificate of Conformity

{Place}
{Date}
To
The Commissioner
Subject: Certificate of Conformity for participants in RFP for Appoint Agency for
Design, Development, Implementation of Solution Framework for various e-
Dear Sir,
This is to certify that, the specifications of Application and Services which I have mentioned
in the Technical bid, and which I shall supply if I am awarded with the work, are in
conformity with the specifications and requirements mentioned in the RFP document for
Appoint Agency for Design, Development, Implementation of Solution Framework for
Maharashtra along with its maintenance. I also certify that the price I have quoted is
inclusive of all cost factors as required for execution of this RFP.
Sincerely,

Designation:
Seal:
Date:
Place:
Business Address: Business Address:
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Form 10: Resource CV Format

Sr.
Details Response
No.
1 Proposed Position & Skill Set Development Head / Project Lead /
Project Manager, Database Specialist, BI
Expert, Business Analyst, Senior Software
Developer, Software Developer, Software
Tester,
UI & UX Expert, GIS Data Digitization
Expert, Training Expert, Help Desk
Support
2 Name of Firm
3 Name of Resource [Insert full name]
4 Date of Birth
5 Education [Indicate college/university and
other specialized education of staff
member, giving names of institutions,
degrees obtained, and dates of obtainment]
6 Membership of Professional Associations /
Societies
7 Summary of key Training and
Certifications
8 Countries of Work Experience:
[List countries where staff has worked in
the last ten years]
9 Language Proficiency (Read/Write/Speak) -
(Excellent/Good/Fair)
10 Employment Record From [Year]: To [Year]:
[Starting with present position, list in Employer:
reverse order every employment held by Positions held:
staff member since graduation, giving for
each employment as per format provided]
11 Highlights of assignments handled and Name of assignment or project:
significant accomplishments. Year:
Location:
Client:
Main project features:
Positions held:
Activities performed:
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Annexure 3: Contract Performance Guarantee Format
{Place}
{Date}
To
The Commissioner
Subject: Contract Performance Guarantee for participants in RFP for Appoint

Agency for Design, Development, Implementation of Solution Framework for
Dear Sir,
Whereas you intent to enter into a contract, as per your Letter of Intent, Reference No.
dated ( Hereinafter referred to as "the contract")
with M/s as vendor for the supply of defined in contracts schedule,
(hereinafter referred to as "the goods / services") and whereas the vendor has undertaken
to produce a performance cum warranty bond for amount of Rs.
being equal to % of the total contract value of the goods / services to be
delivered as specified contract No dated referred to as
"contract to secure its obligations to the beneficiary with respect to the goods specified in
the invoice.
1. We (Name of the Bank), hereby expressly, irrevocably, and

unreservedly undertake and guarantee as principal obligators on behalf of the Seller that
in the event that the beneficiary submits a written demand to us stating that the Seller
has not performed according to the terms and conditions of the contract, we will pay
you on demand and without demur any sum up to a maximum amount of 5% of the
contract value). Any claims must bear the confirmation of your bankers that the
signatures thereon are authentic. Your written demand shall be conclusive evidence to
us that such written demand. For the avoidance of doubt any documents received by
way of facsimile or similar electronic means is/are not acceptable for any purpose(s)
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under this guarantee.
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2. We shall not be discharged or released from this undertaking and guarantee by any
arrangements, variations made between beneficiary and the seller or any forbearance
whether as to payment, time performance or otherwise.
3. In no case shall the amount of the guarantee be increased.
4. Unless a demand under this guarantee is received by us in writing on or before the

expiry date (unless this guarantee is extended by the seller), all your rights under this
guarantee shall be forfeited and we shall be discharged from the liabilities hereunder.
5. This guarantee shall be a continuing guarantee (which means guarantee will also be valid
if the bank is in under liquidation or bankruptcy) and shall not be discharged by any
change in the constitution of the bank or in the constitution of the Seller.
6. Please return this letter of guarantee immediately after our liability thereafter has
ceased to be valid.
7. Our liability under this guarantee will cease to be valid even if the guarantee deed is not
returned to us.
This guarantee is personal to the beneficiary and not assignable to a third party without our
prior written consent.
This guarantee shall be governed by Indian Law. This guarantee is valid until the <Enter
Date>
Signature and Seal of the Guarantors
Date
Address
1.
2.
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Annexure 4: Draft Master Service Agreement
Successful bidder has to sign a Master Service Agreement with DSYS, GoM. This agreement
will specify the performance objectives and responsibilities of both the parties,
incorporating all the terms and conditions, deliverables, responsibilities, payment
schedules, project schedule etc.
The agreement will be in accordance with the terms and conditions of RFP.
Such agreements shall cover, in detail, aspects/ terms of the Contract such as
(indicative only, and not restricted to):
 Performance security
 Contract form
 Warranty
 Payment
 Prices
 Assignment
 Subcontracts
 Termination
 Applicable Law
 Notices
 Change orders
 Taxes and Duties
 Confidentiality
 Limitation of liability
 Training and consultancy
 Technical Documentation
 Application Software terms
 Project Management
 Software ownership rights (Intellectual Property Right)
 Patent Rights, etc.
 Source code support
 Software Licenses
 Bidder’s obligations
 DSYS obligations
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Annexure 5: Non-Disclosure Agreement
THIS AGREEMENT is made on the…..............between:
1. …………………………………………<<name of the Department/Corporation/ Agency>> a

…………<<type of organization>> having its registered office at..............................(hereinafter
referred to as "Disclosing Party" which expressions shall unless repugnant to the context
include its successors and assigns), and
2. …………………………<<name of the Service Provider Agency>> a ……….……… <<type of

organization>> having its registered office at ……………………………………., hereinafter
referred to as “Receiving Party", which expressions shall unless repugnant to the
context include its successors and assigns);
The Disclosing Party and the Receiving Party shall hereinafter jointly be referred to as the
“Parties”.
WHEREAS
The Disclosing Party is in possession of certain information defined hereunder as Confidential

Information by virtue of an
greement signed between the parties on dated ……………… for.......................................<<name
of the project>>.
NOW IT IS HEREBY AGREED as follows:-
1. Confidential Information: For purposes of this Agreement, means all information to

which the Receiving Party has access including but not restricted to ……………………..
<<name of the project>> Project Data which relates to the technical, commercial and
financial information, software in various stages of development, techniques,
models, data, source code, object code, documentation, manuals, flow charts,
research, process, procedures, functions, customer names and other information
related to customers, suppliers, products, developments, operations, processes,
data, trade secrets, know-how and personnel of each Party and its affiliates which is
disclosed to or otherwise learned by the other Party and all other information which
may be disclosed by one Party or to which the other Party may be provided
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access by the
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105
disclosing Party or others in accordance with this Agreement, or which is generated
as a result of, incidental to or in connection with the Business Purposes, which is not
generally available to the public.
2. Not Within Definition: Notwithstanding any other provision of this Agreement, the
Parties hereto acknowledge that Confidential Information shall not include any
information that:-
a. is, now or subsequently becomes public knowledge other than by breach of
the provisions of this Agreement; or
b. is in the possession of the Party with the full right to disclose prior to its
receipt from the Disclosing Party, as evidenced by written records; or
c. is independently received by the Receiving Party from a third party, with no
restrictions on disclosure from such third party.
d. is independently developed by Receiving Party without reference to or based
on Confidential Information of the Disclosing Party.
3. Obligation of Confidentiality: The Receiving Party promises and agrees to receive and
hold the Confidential Information in confidence. Without limiting the generality of
the foregoing, the Receiving Party further promises and agrees:
a. To protect and safeguard the Confidential Information against unauthorized
use, publication or disclosure.
b. Not to, directly or indirectly, in any way, reveal, report, publish, disclose,
transfer or otherwise use any of the Confidential Information except as
specifically authorized by the Disclosing Party in accordance with this Non-
Disclosure Agreement.
c. Not to use any Confidential Information to unfairly compete or obtain unfair
advantage vis-a-vis Disclosing Party in any commercial activity.
d. To restrict access to the Confidential Information to those of its officers,
directors, and employees who clearly need such access to carry out official
duties towards Disclosing Party.
e. To furnish the details including names and phone numbers of persons
(Project Manager/ TL/ DBA/ System Administrator) who have the right to
access the Confidential Information of the application from backend and shall
furnish the Audit log to the Disclosing Party on bi-weekly basis. Any changes
in the persons or their role shall be duly intimated to the Disclosing Party
within 3 days.
f. Not to entertain any requests made by the users of the software application
to make changes or carry out any action involving reversal from the set
process, under any circumstances, which requires accessing the confidential
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information from the backend, unless a prior written consent is taken from
the
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Commissioner, DEPARTMENT or any other Person specifically authorized in
this regard to do so.
g. To instruct each of the persons to whom it provides access to any of the
Confidential Information, that such persons are strictly prohibited from
making any use, publishing or otherwise disclosing to others, or permitting
others to use for their benefit or to the detriment of the Disclosing Party, any
of the Confidential Information, and, upon Request of the Disclosing Party, to
provide the Disclosing Party with a copy of a written agreement to that effect
signed by such persons.
h. To comply with any other reasonable security measures requested in writing
by the Disclosing Party.
i. To not to enter into any communication involving disclosure of Confidential
Information in any form with either the beneficiaries or the users of Software
Application, without written consent of the Disclosing Party.
j. To not to disclose any names and their particulars to third parties without the
written consent by the Disclosing party.
k. To pay liquidated and other damages recoverable under the clause 7 of this
Agreement.
4. Property of Parties: All Confidential Information disclosed pursuant to this

Agreement shall be and remain the property of the Disclosing Party. Nothing in this
Agreement shall be construed as granting or conferring any rights whatsoever,
whether expressly, impliedly or otherwise, in respect of the Confidential Information
to the Receiving Party, and the Confidential Information will be used only for the
purposes of this Agreement.
5. Reporting Unauthorised disclosure or misuse of confidential information: The

Receiving Party shall immediately inform the Disclosing Party of any unauthorized
use or disclosure, misappropriation or misuse by any person of any Confidential
Information, upon the Receiving Party having notice or knowledge of the same.
6. Losses: The Receiving Party agrees to indemnify the other Party against any and all
losses, damages, claims, or expenses incurred or suffered by the other Party as a
result of the Receiving Party's breach of this Agreement.
7. Remedies: The Receiving Party understands and acknowledges that any disclosure or
misappropriation of any of the Confidential Information in violation of this
Agreement may cause the Disclosing Party irreparable harm, the amount of which
may be difficult to ascertain and, therefore, agrees that the Disclosing Party shall
Page
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have the right to
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105
resort to civil & criminal remedies available under the law including the IT Act 2000
for taking action against the Receiving Party and/ or for an order restraining any
such further disclosure or misappropriation and for such other relief as the
Disclosing Party shall deem appropriate. Such right of the Disclosing Party shall be in
addition to Remedies otherwise available to the Disclosing Party at law or in equity.
In the event of default or breach of the terms of this agreement the Receiving Party
and all its officers found guilty of breach, shall be jointly & severally liable for action.
8. Notices: Any communication in connection with this Agreement must be in writing

and be delivered personally, or by registered mail receipt acknowledged, facsimile or
e-mail (if receipt of the complete facsimile or electronic mail is confirmed in writing
by the recipient) to the address set out at the beginning of this Agreement.
9. Termination: This Agreement shall commence on the date as written above. The
Receiving Party's obligations with respect to the Confidential Information hereunder
shall be co-terminus with the Agreement signed by the parties as referred above.
However, if after termination or expiration of the Agreement the Receiving Party
remains in possession of any Confidential Information then the obligations under
this Agreement and consequences of breach shall continue to remain in force till
such information is in possession of the Receiving Party.
IN WITNESS WHEREOF the parties hereto have caused their duly authorized
representatives to set their hands the day and year first above written.
Signature on behalf of Department …………………..
Signature on behalf of Successful bidder ……………………
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RFPof DSYS

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RFPof DSYS

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Request for Proposal Directorate of Sports & Youth Services, Pune

Request for Proposal

Tender Reference No DSYS/eGov/2023-24/D8

Date of Issue 10/08/2023

Due Date 30/08/2023

Proprietary & Confidential

Proposals are invited To Appoint Agency for Design, Development, Implementation of

DSYS intends to implement Integrated Solution Framework build on a Standard Digital

 Delivering G2C services to citizens,

Overall scope of work is divided into following four key categories

• To have an integrated e-Governance ecosystem for automating various functions /

1.2. Important Dates

2.2.1. About the Department

2.2.2. Department’s Objectives

1) To develop a sporting culture throughout the state.

2.2.3. Organization Structure

2.3. Cost of RFP Document

2.4. Earnest Money Deposit (EMD)

2.5. Pre-Qualification Criteria

7 The bidder should have at least 100 full-time Self-certification by Authorized

2.7. Pre-Bid Conference / RFP Clarification

2.8. Amendment to RFP

2.9. Validity of Proposal

2.10. Project Period

2.11. Right to Accept / Reject Proposal

2.12. Preparation of Proposal

2.13. Submission, Receipt & Opening of Proposal

Each page of the Pre-qualification & Technical Proposal should

Financial Proposal should be submitted through online bid

2.14. Methodology & Criteria for Technical & Commercial Evaluation

2.14.1. Technical Evaluation

Sr. Sub-Criteria Max. Documentary Evidence

2.14.2. Commercial Evaluation

2.15. Selection Methodology

The total points obtained by the firm will be determined by formula:

Total score = 80% x St + 20% x Sf

2.16. Technical Presentation

2) Proposed Solution and its components

3) Proposed Technical Architecture - Application Architecture, Technology and Software

4) Training & Capacity Building Plan

5) Proposed application maintenance and exit management plan

6) Best practices in implementation

2.18. Performance Bank Guarantee

2.21. Fraud & Corruption

3.1 Scope Overview

Overall scope of work is divided into following four key categories

2) Development and Deployment

3) Training & Capacity Building (in English & Marathi language)

4) Operation and Maintenance (Service Level Agreement)

3.2 Proposed Modules

Key requirement is as follow –

*Note – Above requirement needs to be finalized based on the requirement gathering

3.2.2 Sports Competition Management Module

Key requirement is as follow –

3.2.3 Certificate Verification / Validation Module

Key requirement is as follow –

3.2.4 Sports Awards / Grace Marks Module

Key requirement is as follow –

3.2.5 Kridapeeth Application Module

Key requirement is as follow –

3.2.6 Athlete Performance Monitoring Module

Key requirement is as follow –

3.2.7 Implementation and Monitoring of Various Schemes Module

3.2.8 Sports Facilities Module