Think Communication 3rd Edition Engleberg Wynn Test Bank

THINK Communication 3rd Edition Engleberg Wynn Test Bank
THINK Communication 3rd Edition Engleberg Wynn

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7
Understanding Interpersonal Relationships
7.1 MULTIPLE CHOICE

7.1-1. Which answer describes what happens when a limited number of people, usually two, interact and generate
meaning using verbal and nonverbal messages?
a. small group communication
b. presentational communication
c. interpersonal communication
d. mass communication
e. intrapersonal communication
Answer: c
Skill Level: Factual
Difficulty: 1. Easy
Page Ref: 115
LO: 7.1
Topic: Understanding Interpersonal Relationships
7.1-2. John Gottman, who studies the value and consequences of close personal relationships and marriages offers
several conclusions drawn from his own and others’ research. Which of the following answers is not one of
these conclusions?
a. People with good friends usually have less stress.
b. People with good friends usually live longer.
c. People who have good marriages live longer than those who don’t.
d. The length of your life is determined far more by the state of your close relationships than by genetics.
e. The length of your life is determined far more by genetics than by the state of your close relationships.
Answer: e
Skill Level: Understand
Difficulty: 2. Moderate
Page Ref: 116
LO: 7.1
121
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Test Bank for Think Communication, Third Edition
7.1-3. According to research by Oxford University professor Robin Dunbar, the part of our brain “used for
connscious thought and language . . . limits us to managing __________ friends, not matter how sociable
we are.”
a. 50
b. 100
c. 150
d. 250
e. 500
Answer: c
Page Ref: 116
LO: 7.1
7.1-4. William Schutz’s Fundamental Interpersonal Relationship Orientation (FIRO) Theory focuses on three
a. personality types: abdicrat, democrat, and autocrat.
b. interpersonal needs: need for security, belongingness, and esteem.
c. interpersonal needs: need for inclusion, control, and affection.
d. conflict styles: avoidance, compromise, and competition.
e. impression management strategies: ingratiation, self-promotion, and supplication.
Answer: c
Page Ref: 117
LO: 7.1
7.1-5. A __________________ is an interaction, often informal, in which we exchange speaking and listening
roles with another person.
a. communication situation
b. control need
c. closed-ended question
d. conversation
e. turn-taking cue
Answer: d
Difficulty: 1. Easy
Page Ref: 117
LO: 7.2
Topic: Conversing with Others
7.1-6. What kind of question is being asked in the following example: “What do you think of Dr. Pearson’s course
and assignments?”
a. open-ended question
b. controlling question
d. opinion question
e. turn-taking question
Answer: a
Skill Level: Applied
Difficulty: 1. Easy
Page Ref: 117
LO: 7.2
122
Chapter 7 Understanding Interpersonal Relationships
7.1-7. What type of question is being asked in the following example: “Is this class required for your major?”
a. open-ended question
b. controlling question
d. opinion question
e. turn-taking question
Answer: c
Difficulty: 1. Easy
Page Ref: 117
LO: 7.2
7.1-8. As Steven continued to talk about the problem he was having at work, his wife leaned forward in her chair,
provided direct eye contact, and started to open her mouth to say something. His wife’s behavior represents
which type of cue?
a. open-ended cue
b. controlling cue
c. turn-yielding cue
d. turn-requesting cue
e. turn-taking cue
Answer: d
Difficulty: 1. Easy
Page Ref: 117
LO: 7.2
7.1-9. Intimacy, the feeling or state of knowing someone deeply, occurs in

a. romantic relationships.
b. friend relationships.
c. intellectual relationships.
d. professional relationships.
e. all of the above
Answer: e
Page Ref: 119
LO: 7.3
Topic: Strengthening Personal Relationships
7.1-10. Which of the following behaviors should you initially avoid, if you want to show and generate liking
during the process of romancing another person?
a. Include the other person in a variety of social activities.
b. Ask questions and encourage the other person to share personal information.
c. Ask the other person to do you a favor.
d. Present yourself as a positive, interesting, and dynamic person.
e. Seek and demonstrate similarities in tastes, interests, and attitudes.
Answer: c
Page Ref: 120
LO: 7.3
123
7.1-11. According to Mark Knapp and Anita Vangelisti’s stages of intimate relationships, which stage is
characterized by the joining of personalities, opinions, and behaviors so that the two individuals become a
recognized couple?
a. initiating
b. experimenting
c. intensifying
d. integrating
e. bonding
Answer: d
Difficulty: 3. Hard
Page Ref: 120
LO: 7.3
characterized by a statement such as “I don’t like early rock and roll music; I’d rather listen to classical
music”?
a. experimenting
b. differentiating
c. intensifying
d. avoiding
e. circumscribing
Answer: b
Page Ref: 120
LO: 7.3
characterized by a couple decreasing the amount of time they communicate with one another and not
talking about important topics when they do communicate?
a. differentiating
b. circumscribing
c. stagnating
d. bonding
e. terminating
Answer: b
Page Ref: 120
LO: 7.3
124
7.1-14. In 1960, almost half of all of the families in the United States were _______ families.
a. nuclear
b. step
c. single-parent
d. married without children
e. unmarried with children
Answer: a
Difficulty: 1. Easy
Page Ref: 121
LO: 7.3
7.1-15. In 2010, nearly one-quarter of all families in the United States were _________ families.
a. nuclear
b. step
c. single-parent
d. adoptive
e. married without children
Answer: a
Difficulty: 1. Easy
Page Ref: 121
LO: 7.3
7.1-16. The Johari Window looks at which two interpersonal communication dimensions?
a. openness and closedness
b. inclusion and affection
c. ability to listen and ability to talk
d. willingness to self-disclose and receptivity to feedback
e. availability for others and desire to grow relationally
Answer: d
Page Ref: 123
LO: 7.4
Topic: Sharing Your Self with Others
7.1-17. Which pane of the Johari Window is represented in the following example? Psychologists are trained to
pay careful attention to clients’ verbal and nonverbal behavior without revealing their own personal
feelings about the client.
a. open area
b. hidden area
c. blind area
d. dialectic area
e. unknown area
Answer: b
Page Ref: 123–124
LO: 7.4
125
7.1-18. Which pane of the Johari Window is represented in the following example? You never know what Jen is
going to say. And what she says often elicits strong negative reactions from others. She may blurt out
embarrassing personal details about her love life or upset other people by telling “the truth” (as she sees it)
about their work or appearance.
a. open area
b. hidden area
c. blind area
d. dialectic area
e. unknown area
Answer: c
Page Ref: 124
LO: 7.4
7.1-19. If the size of your __________ area in the Johari Window is small, it indicates that you are unwilling to
self-disclose and are not receptive to feedback. Two things may explain this window size. Your relationship
may be new or the relationship may be longstanding, but shallow.
a. open
b. hidden
c. blind
d. dialectic
e. unknown
Answer: a
Page Ref: 124
LO: 7.4
7.1-20. Every time Alex discusses the project with Walter, he talks about how several attempts have been made to
begin it within the last five years and that they all failed. Which ineffective self-disclosure technique is
Alex demonstrating?
a. disclosing on your feelings, not just the facts
b. being descriptive, not judgmental
c. focusing on the past, not the present
d. adapting to the person and context
e. being sensitive to the others’ reactions
Answer: c
Page Ref: 124
LO: 7.4
126
7.1-21. Which theory uses the metaphor of an onion to describe the self-disclosure process?
a. Relational Dialectics Theory
b. Social Penetration Theory
c. Communication Privacy Management Theory
d. Johari Window Model
e. Psychoevolutionary Emotion Theory
Answer: b
Difficulty: 1. Easy
Page Ref: 125
LO: 7.4
7.1-22. Social Penetration Theory explains that self-disclosure has three interconnected dimensions: depth, breadth,
and frequency. Which of the following represents the dimension of breadth?
a. In addition to talking about your academic major and work credentials, you also share information
about your GPA and professional awards.
b. In addition to sharing your views on politics, parenting, and favorite pastimes, you begin sharing your
views on religion, running marathons, and reading mysteries.
c. Rather than telling someone you like him/her, you say “I love you.”
d. The more you get to know Jim, the more comfortable you feel sharing your personal thoughts and
feelings.
e. All of the above represent the dimension of breadth.
Answer: b
Difficulty: 3. Hard
Page Ref: 125
LO: 7.4
7.1-23. Which dimension of Social Penetration Theory is illustrated by the difference between telling someone
“You’re OK” and telling someone “I love you”?
a. height
b. depth
c. breadth
d. frequency
e. length
Answer: b
Page Ref: 125
LO: 7.4
127
7.1-24. Jack Gibb has described six pairs of communication behaviors that influence whether the communication
climate is defensive or supportive. Which of the following communication behaviors is the opposite of
evaluation?
a. description
b. control
c. strategy
d. superiority
e. neutrality
Answer: a
Difficulty: 1. Easy
Page Ref: 126
LO: 7.4
7.1-25. In terms of Gibb’s concept of communication climate, what type of response is illustrated in the following
statement? “You’re wasting your time working on the project that way—it’s going to take you twice as
long to get it done.”
a. description
b. evaluation
c. problem-oriented
d. strategic
e. empathic
Answer: b
Page Ref: 126
LO: 7.4
statement? “Look, I’ve done this a million times, so it would be a lot easier for everyone if I did this on my
own.”
a. empathic
b. descriptive
c. neutrality
d. superiority
e. provisionalism
Answer: d
Page Ref: 126
LO: 7.4
128
statement? “If you don’t mind, I have some ideas about how we might resolve this issue differently. It may
help.”
a. superiority
b. problem-orientation
c. certainty
d. neutrality
e. empathic
Answer: b
Page Ref: 126
LO: 7.4
7.1-28. Robert Plutchik’s Psychoevolutionary Emotion Theory helps explain the development and meaning of
emotions. Which of the following answers is not one of Plutchik’s primary emotions?
a. fear
b. anger
c. disgust
d. joy
e. love
Answer: e
Page Ref: 127
LO: 7.5
Topic: Expressing Emotions Appropriately
7.1-29. According to Robert Plutchik’s Psychoevolutionary Emotion Theory, when you combine the two basic
emotions of surprise and sadness, the resulting emotion is
a. submission.
b. awe.
c. disappointment.
d. contempt.
e. aggression.
Answer: c
Page Ref: 127
LO: 7.5
7.1-30. What term does science writer Daniel Goleman use to define someone’s capacity for recognizing his/her
own feelings and those of others?
a. emotional capability
b. emotional intelligence
c. emotional adaptation
d. emotional expression
e. emotional interpretation
Answer: b
Difficulty: 1. Easy
Page Ref: 127
LO: 7.5
129
7.1-31. Which answer represents the following principle of emotional intelligence? You notice whether you have
raised your voice because you are angry or surprised.
a. develop self-awareness
b. manage your emotions
c. motivate yourself
d. listen to others
e. help others help themselves
Answer: a
Difficulty: 1. Easy
Page Ref: 128
LO: 7.5
7.1-32. Which answer represents the following principle of emotional intelligence? You restrain or release your
emotions when the situation is appropriate by deciding whether expressing your emotions will facilitate or
interfere with your goals.
d. develop interpersonal skills
Answer: b
Page Ref: 128
LO: 7.5
7.1-33. Which answer represents the following principle of emotional intelligence? You use appropriate self-
disclosure, assertiveness, and try to resolve conflicts.
d. develop interpersonal skills
Answer: d
Page Ref: 128
LO: 7.5
7.1-34. Why type of jealousy may occur when a person learns that his/her romantic partner has, in fact, been
unfaithful?
a. unjustified jealousy
b. suspicious jealousy
c. basic jealousy
d. reactive jealousy
e. absent jealousy
Answer: d
Difficulty: 1. Easy
Page Ref: 129
LO: 7.5
130
7.1-35. Which communication strategy for addressing jealousy is represented in the following example? Darren
explains to Stephanie why her frequent conversations with their neighbor make him jealous. As he is
talking with her, Darren appears hurt and begins to cry.
a. stay calm, cool, and collected
b. defuse jealous feelings
c. be honest
d. show how it hurts
e. build your partner’s self-confidence
Answer: d
Page Ref: 129
LO: 7.5
7.1-36. In terms of emotional support strategies, what is the goal of person-centered messages?
a. to communicate your intentions clearly so that the other person knows you want to be helpful and
supportive
b. to protect the other person’s self-esteem
c. to encourage and praise the other person
d. to help the other person develop a deeper understanding of the problem so they take on the task of
solving or coping with it
e. to intensify the perceived sincerity of your response by emphasizing your desire to help solve the
problem for the other person
Answer: d
Difficulty: 3. Hard
Page Ref: 130
LO: 7.5
7.1-37. In terms of emotional support strategies, what type of comforting message would you be using if you say “I
know you can deal with this—as you have many times before”?
a. communicating your intentions clearly
b. protecting the other person’s self-esteem
c. offering person-centered messages
d. providing sympathy
e. none of the above
Answer: b
Page Ref: 130
LO: 7.5
131
7.1-38. When college students were asked “How would you react nonverbally if a close friend of the same sex told
you that he/she has just ended a serious romantic relationship?” what was the number one response?
a. I would listen to my friend empathically.
b. I would ask for my friend’s version of the situation.
c. I would hug my friend.
d. I would tell my friend that I know exactly how much breaking up can hurt.
e. I would tell my friend that getting so involved with another person can result in joy or despair.
Answer: c
Page Ref: 131
LO: 7.5
7.2 TRUE/FALSE
7.2-1. Interpersonal communication occurs when a limited number of people, usually two, interact and generate
meaning through verbal and nonverbal messages.
Answer: True
Difficulty: 1. Easy
Page Ref: 115
LO: 7.1
7.2-2. Medical researchers have found a link between relationships and physical health.
Answer: True
Difficulty: 1. Easy
Page Ref: 115
LO: 7.1
7.2-3. A relationship refers to a short-term attachment or connection to another person.

Answer: False
Difficulty: 1. Easy
Page Ref: 115
LO: 7.1
7.2-4. It is possible to have both a personal and professional relationship with a colleague.
Answer: True
Difficulty: 1. Easy
Page Ref: 115
LO: 7.1
132
7.2-5. John Gottman claims that we should make as many friends as possible and to get married as soon as we can
in order to live longer.
Answer: False
Difficulty: 1. Easy
Page Ref: 116
LO: 7.1
7.2-6. Schutz’s FIRO Theory examines the impact of three interpersonal needs: the need for inclusion, control,
and affection.
Answer: True
Difficulty: 1. Easy
Page Ref: 117
LO: 7.1
7.2-7. The control need refers to your desire to be liked by others.

Answer: False
Difficulty: 1. Easy
Page Ref: 117
LO: 7.1
7.2-8. If your inclusion needs are not met, you may withdraw and become a loner, or try to compensate by
attracting attention and impressing others with what and whom you know.
Answer: True
Difficulty: 1. Easy
Page Ref: 117
LO: 7.1
7.2-9. According to Daniel Menakar, conversation is a human art of great importance produced by all people
everywhere.
Answer: True
Page Ref: 117
LO: 7.1
7.2-10. We negotiate conversational turn-taking primarily through nonverbal behavior.

Answer: True
Page Ref: 117
LO: 7.2
133
7.2-11. Without the commitment of two people, a conversation can quickly deteriorate into an awkward silence.
Answer: True
Difficulty: 1. Easy
Page Ref: 117
LO: 7.2
7.2-12. One of the best ways to keep a conversation going is to ask open-ended questions.
Answer: True
Difficulty: 1. Easy
Page Ref: 117
LO: 7.2
7.2-13. Closed-ended questions usually require more than a yes or no answer.

Answer: False
Difficulty: 1. Easy
Page Ref: 117
LO: 7.2
7.2-14. Leaning slightly away is an example of a nonverbal behavior associated with turn-yielding cues.
Answer: True
Page Ref: 118
LO: 7.2
7.2-15. Surveys indicate that the majority of cell phone users believe that loud or private calls made in public
settings are inappropriate.
Answer: True
Difficulty: 1. Easy
Page Ref: 118
LO: 7.2
7.2-16. Research indicates that play and friendship are the same thing to young children.
Answer: True
Skill Level: 119
Difficulty: 1. Easy
Page Ref: 119
LO: 7.3
134
7.2-17. In addition to romantic and emotional intimacy, you can have intellectual intimacy with someone when
sharing attitudes, beliefs, and interests.
Answer: True
Page Ref: 119
LO: 7.3
7.2-18. Even though adolescents and young adults have more opportunities to make friends than any other age
group, more of them express loneliness at this stage than at any other life stage.
Answer: True
Page Ref: 119
LO: 7.3
7.2-19. Mark Knapp and Anita Vangelisti describe 10 predictable stages in intimate relationships, which are
divided into two major phases: (1) coming together and (2) coming apart.
Answer: True
Difficulty: 1. Easy
Page Ref: 120
LO: 7.3
7.2-20. During Knapp and Vangelisti’s intensifying stage of intimate relationships, there is more physical contact,
more talk, and more self-disclosure.
Answer: True
Difficulty: 1. Easy
Page Ref: 120
LO: 7.3
7.2-21. During Knapp and Vangelisti’s experimenting stage of intimate relationships, there is cautious assessment
of the other person and polite communication.
Answer: False
Page Ref: 120
LO: 7.3
7.2-22. During Knapp and Vangelisti’s differentiating stage of intimate relationships, there is more use of “I” and
“you,” than “we” and “our.” There is also more conflict.
Answer: True
Difficulty: 1. Easy
Page Ref: 120
LO: 7.3
135
7.2-23. Developmental psychologist Judith Rich Harris believes that parenting has almost no long-term effects on a
child’s personality, intelligence, or mental health.
Answer: True
Difficulty: 1. Easy
Page Ref: 121
LO: 7.3
7.2-24. Family roles are often linked to family rules.

Answer: True
Difficulty: 1. Easy
Page Ref: 122
LO: 7.3
7.2-25. Self-disclosure is the process of sharing personal information, opinions, and emotions with others that
would not otherwise be known to them.
Answer: True
Difficulty: 1. Easy
Page Ref: 123
LO: 7.4
7.2-26. Deciding what, where, when, how and with whom to self-disclose is one of the most difficult
communication challenges you face in a personal relationship.
Answer: True
Difficulty: 1. Easy
Page Ref: 123
LO: 7.4
7.2-27. The Johari Window looks at two interpersonal dimensions: willingness to self-disclose and receptivity to
feedback.
Answer: True
Difficulty: 1. Easy
Page Ref: 123
LO: 7.4
7.2-28. In the Johari Window, the blind area contains information you are willing to share with others, as well as
information you have learned about yourself by accurately interpreting feedback from others.
Answer: False
Page Ref: 124
LO: 7.4
136
7.2-29. In the Johari window, the blind area contains information others know about you but that you do not know
about yourself because you do not notice or correctly interpret feedback from others.
Answer: True
Page Ref: 124
LO: 7.4
7.2-30. If your Johari Window has a large open area, it means that you are very willing to self-disclose and very
sensitive to feedback.
Answer: True
Page Ref: 124
LO: 7.4
7.2-31. Effective self-disclosure focuses on past events, rather than the present situation.
Answer: False
Difficulty: 1. Easy
Page Ref: 124
LO: 7.4
7.2-32. Effective self-disclosure is descriptive, not judgmental.

Answer: True
Difficulty: 1. Easy
Page Ref: 124
LO: 7.4
7.2-33. Social Penetration Theory has three interconnected dimensions: self-disclosure, feedback, and
communication climate.
Answer: False
Page Ref: 125
LO: 7.4
7.2-34. According to Social Penetration Theory, self-disclosure becomes more frequent as the depth and breadth of
your relationships develops.
Answer: True
Page Ref: 125
LO: 7.4
137
7.2-35. Giving and asking for feedback effectively relies on giving good advice rather than sharing personal
perceptions.
Answer: False
Page Ref: 126
LO: 7.4
7.2-36. Jack Gibb’s notion of defensive behavior reflects our instinct to protect ourselves when we are being
physically or verbally attacked by someone.
Answer: True
Difficulty: 1. Easy
Page Ref: 126
LO: 7.4
7.2-37. According to Jack Gibb’s notion of defensive and supportive behaviors, a problem-orientation is the
opposite of a spontaneous reaction.
Answer: False
Page Ref: 126
LO: 7.4
7.2-38. According to Jack Gibb, if you say “I can’t see any other way of doing this that makes sense,” you are
using certainty as a communication strategy.
Answer: True
Page Ref: 126
LO: 7.4
7.2-39. According to Jack Gibb, if you say “Since I’m paying for the vacation, we’re going to the resort I like
rather than the spa you want to try,” you are using provisionalism as a communication strategy.
Answer: False
Page Ref: 126
LO: 7.4
7.2-40. Emotional intelligence strategies include being descriptive, evaluative, problem-oriented, spontaneous,
neutral, and empathic.
Answer: False
Page Ref: 127
LO: 7.5
138
7.2-41. An emotion is the feeling—often accompanied by physical changes—you experience when reacting to a
situation.
Answer: True
Page Ref: 127
LO: 7.5
7.2-42. Robert Plutchik’s eight primary emotions include: fear, love, surprise, remorse, anger, joy, anticipation, and
aggression.
Answer: False
Difficulty: 3. Hard
Page Ref: 127
LO: 7.5
7.2-43. Robert Plutchik explains that primary emotions can be mixed to yield compound emotions. Thus, love is a
combination of joy and acceptance.
Answer: True
Page Ref: 127
LO: 7.5
7.2-44. Neurologist Antonio Damasio concludes that emotions are indispensable for rational decision making.
Answer: True
Page Ref: 127
LO: 7.5
7.2-45. You can address and reduce your own or someone else’s jealousy (particularly when you are highly
motivated to maintain the relationship) by self-disclosing your most intense feelings and explaining why
the other person’s actions threaten the relationship.
Answer: False
Page Ref: 128
LO: 7.5
7.2-46. Providing emotional support to a distressed friend is a communication strategy that you can use to help
others help themselves.
Answer: True
Difficulty: 1. Easy
Page Ref: 128
LO: 7.5
139
7.2-47. One way to help reduce your or someone else’s jealousy in a romantic relationship is to make yourself
more desirable by giving a gift or by being nicer and more affectionate.
Answer: True
Difficulty: 1. Easy
Page Ref: 129
LO: 7.5
7.2-48. Comforting message strategies include being clear about your intentions, protecting the other person’s self-
esteem, and centering your messages on the other person.
Answer: True
Difficulty: 1. Easy
Page Ref: 130
LO: 7.5
7.2-49. When providing person-centered messages to someone needing emotional support, you should focus on
helping that person feel better, rather than helping them take on the task of solving or coping with a
problem.
Answer: False
Difficulty: 1. Easy
Page Ref: 130
LO: 7.5
7.2-50. Researchers claim that a five-second touch can convey specific emotions such as sympathy and sadness.
Answer: True
Difficulty: 1. Easy
Page Ref: 131
LO: 7.5
7.3 ESSAY
7.3-1. Define interpersonal communication, provide examples of different types of interpersonal communication,
and discuss the benefits of effective interpersonal communication.
Page Ref: 115–117
LO: 7.1
7.3-2. Discuss the effects of the obsession some people have about building a network of online friends and
followers.
Page Ref: 116
LO: 7.1
140
7.3-3. Schutz’s Fundamental Interpersonal Relationship Orientation (FIRO) theory describes three basic
interpersonal needs: the needs for inclusion, control, and affection. Describe each of these interpersonal
needs. Explain each of these needs as well as provide examples to demonstrate your understanding of what
happens when they are met and when they are unmet.
Page Ref: 117
LO: 7.1
7.3-4. Explain how to maintain a conversation, including the types of questions you might ask as well as the types
of cues that you might use.
Page Ref: 117
LO: 7.2
Topic: Conversing With Others
7.3-5. Cell phone etiquette has been the subject of countless newspaper and magazine articles. Your textbook
highlights some of these findings. What strategies will help you communicate effectively when using a cell
phone?
Page Ref: 118
LO: 7.2
Topic: Conversing With Others
7.3-6. What is intimacy? Identify and describe three common forms of intimacy.
Page Ref: 119
LO: 7.3
7.3-7. The ancient Roman statesman Cicero wrote, “If you take friendship out of life, you take the sun out of the
world.” Explain why you agree or disagree with Cicero. Then explain the characteristics and impact of
friendships during childhood and then during adolescence and young adulthood.
Page Ref: 119
LO: 7.3
7.3-8. Mark Knapp and Anita Vangelisti describe 10 predictable stages in intimate relationships. Identify and
describe at least two of the “coming together” stages and at least two of the “coming apart” stages. Provide
a personal example of your own experience, or a friend’s experience, in the four stages you have identified
and described.
Difficulty: 3. Hard
Page Ref: 120
LO: 7.3
141
7.3-9. Using yourself or a friend as an example, describe your (or your friend’s) type of family.
Page Ref: 121
LO: 7.3
7.3-10. Explain what it means to say, “Family roles are often linked to family rules.” Provide relevant examples in
your response.
Page Ref: 122
LO: 7.3
7.3-11. The Stop & Think feature in your text raises the question: “Do Parents Really Matter?” What assertions are
made in this feature that relate to your study of Interpersonal Communication? Why do you agree or
disagree with these claims?
Difficulty: 3. Hard
Page Ref: 122
LO: 7.3
7.3-12. What communication dimensions are measured by the Johari Window? Explain the meaning of the four
windows depicted in the Johari Window. What would an ideal Johari Window look like? Explain why
some window panes are larger than others.
Difficulty: 3. Hard
Page Ref: 123–124
LO: 7.4
Topic: Sharing Your Self With Others
7.3-13. Consider the four areas in the Johari Window. In your opinion, what does your Johari Window look like?
What does your Johari Window reveal about the way you communicate with others? What communication
strategies could help you improve the look of your Johari Window?
Difficulty: 3. Hard
Page Ref: 123–124
LO: 7.4
7.3-14. Identify and describe three strategies for effective self-disclosure.

Page Ref: 124
LO: 7.4
142
7.3-15. Explain how Social Penetration Theory can help you understand the connections between self-disclosure
and interpersonal closeness. Explain how you could use this theory to improve an interpersonal
relationship. Provide examples to demonstrate your understanding of how to apply this theory.
Difficulty: 3. Hard
Page Ref: 125
LO: 7.4
7.3-16. Jack Gibb has described six pairs of communication behaviors that influence whether a communication
climate is defensive or supportive. Identify and explain four of Gibb’s behavioral pairs. How does each
type of behavior affect the interpersonal communication climate?
Difficulty: 3. Hard
Page Ref: 126
LO: 7.4
7.3-17. Robert Plutchik’s Psychoevolutionary Emotion Theory helps explain the development and meaning of
emotions. According to this theory, eight basic emotions have a range of feelings (from mild to intense).
Choose four of Plutchik’s primary emotions and identify the range of feelings (from mild to intense) within
that emotion.
Page Ref: 127
LO: 7.5
7.3-18. Define and explain the meaning of emotional intelligence. Identify and describe three communication
strategies or characteristics of an emotionally intelligent communicator.
Page Ref: 128
LO: 7.5
7.3-19. Jealousy has the power to damage and end relationships beyond repair. Define jealousy and describe the
different ways in which people express jealousy. Then identify two communication strategies for
addressing jealousy. Provide an example to demonstrate your understanding of each strategy.
Difficulty: 3. Hard
Page Ref: 127, 129
LO: 7.5
7.3-20. Emotionally supportive communication strategies can help you become a more compassionate, comforting,
and effective communicator. These strategies include being clear about your intentions, protecting the other
person’s self-esteem, and centering your messages on the other person. Provide one example of a
communication skill you could use for each of these three strategies.
Difficulty: 3. Hard
Page Ref: 128, 130–131
LO: 7.5
143
THINK Communication 3rd Edition Engleberg Wynn Test Bank
7.3-21. Identify and discuss the characteristics of an active-empathic listener.

Page Ref: 130
LO: 7.5
144
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7.1 MULTIPLE CHOICE

7.1-9. Intimacy, the feeling or state of knowing someone deeply, occurs in

7.2-3. A relationship refers to a short-term attachment or connection to another person.

7.2-7. The control need refers to your desire to be liked by others.

7.2-10. We negotiate conversational turn-taking primarily through nonverbal behavior.

7.2-13. Closed-ended questions usually require more than a yes or no answer.

7.2-24. Family roles are often linked to family rules.

7.2-32. Effective self-disclosure is descriptive, not judgmental.

7.3-14. Identify and describe three strategies for effective self-disclosure.

Test Bank for Think Communication, Third Edition

7.3-21. Identify and discuss the characteristics of an active-empathic listener.

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