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Test Bank For An Introduction To The Human Services 8th Edition Download
Test Bank For An Introduction To The Human Services 8th Edition Download
1. “What is helpful?” and “How can the needs of the client be met?” are the two questions that guide
a. crisis intervention strategies
b. the generalist
c. helping
d. the selection of roles
ANSWER: c
ANSWER: d
ANSWER: a
ANSWER: c
5. One of the things a helper will attend to before the client arrives is
a. the availability of records
b. the physical setting
c. time management
d. travel arrangements
ANSWER: b
ANSWER: a
7. A strategy or technique that helps the client become more comfortable with the setting and the helper is
a. questioning
b. listening
c. a handshake
d. an icebreaker
ANSWER: d
8. One person sending a message to another person with the conscious intent of affecting the receiver’s behavior is
called
a. active listening
b. communication
c. effective communication
d. paraphrasing
ANSWER: b
ANSWER: c
10. A person’s posture, tone of voice, gestures and eye contact are examples of
a. active listening
b. effective communication
c. nonverbal behaviors
d. responding
ANSWER: c
11. The behaviors of helpers as they attend to both the verbal and nonverbal communication of the client is called
a. active listening
b. effective communication
c. the expression of feelings
d. “hearing” cues
ANSWER: a
12. The who, what, where, when, and why of a message is the
a. affective component
b. cognitive component
c. SOLER
d. questioning component
ANSWER: b
ANSWER: c
ANSWER: d
15. A dependent client, poor helping skills, and an unsatisfactory helping relationship are possible results of
a. an overreliance on questions
b. resistance
c. ineffective communication
d. silence
ANSWER: a
16. Which of the following statements is the best way of eliciting information about a client’s educational history?
a. What grade did you complete in school?
b. Tell me about your parents’ educational background.
c. Let’s talk about your school experiences.
d. Do you like school?
ANSWER: c
17. Which of the following questions would not be considered helpful and appropriate?
a. Could you tell me a little about yourself?
b. Why did you do that?
c. How long have you been ill?
d. How does that make you feel?
ANSWER: b
ANSWER: d
ANSWER: a
20. Clients who may come for help more or less willingly but fail to carry through or participate are
a. culturally different clients
b. Asian American clients
c. reluctant clients
d. resistant clients
ANSWER: d
21. Missing appointments, rejecting the helper and inattentiveness are examples of
a. reluctance
b. resistance
c. cultural differences
d. shyness
ANSWER: b
ANSWER: c
ANSWER: c
ANSWER: d
25. Resolution-focused brief therapy includes ALL but which of the following stages?
a. building a relationship
b. identifying client weaknesses
c. establishing goals
d. formulating plans to reach goals
ANSWER: b