Project Communication Management - Questions

1. Keith, the PM of a large publishing project, sends an invoice to his client. Which communication type
is he using?
A. Formal verbal
B. Formal written
C. Informal written
D. Informal verbal

2. Which of the following is NOT an input to the Plan Communications Management process?
A. Enterprise environmental factors
B. Organizational process assets
C. Information gathering techniques
D. Project Management plan

3. You take over for a PM who has left the company and realize that the team is talking directly to the
customer and having status meetings only when there are problems. The programming team has one
idea about the goals of the project, and the testing team has another. Which document is the FIRST
one that you should create to solve this problem?
A. Communications Management plan
B. Status report
C. Meeting agenda
D. Performance report

4. You ask one of your stakeholders how things are going on her part of the project and she says,
“things are fine” in a sarcastic tone. Which is the BEST way to describe the kind of communication that
she used?
A. Feedback
B. Active listening
C. Nonverbal
D. Paralingual

5. You’re managing an industrial design project. You created a Communications Management Plan,
and now the team is working on the project. You’ve been communicating with your team, and now
you’re looking at the WPD to evaluate the performance of the project. Which of the following BEST
describes the next thing you should do?
A. Use formal written communication to inform the client of the project status.
B. Compare the WPD against the time, cost, and scope baselines and look for deviations.
C. Update the organizational process assets with your lessons learned.
D. Hold a status meeting.

Source = Head First PMP, 4th edition

6. You have five people working on your team, a sponsor within your company, and a client, all of
whom need to be kept informed of your project’s progress. How many lines of communication are
there?
A. 28
B. 21
C. 19
D. 31

7. Which of the following is NOT an example of active listening?

A. Nodding your head in agreement while someone is talking
B. Restating what has been said to be sure you understand it
C. Asking questions for clarification
D. Multitasking by checking your email during a conversation

8. Sue sent a message to Jim using the company’s voicemail system. When he received it, Jim called
her back. Which of the following is true?
A. Sue encoded the voicemail; Jim decoded it, and then encoded his feedback message.
B. Sue decoded her voicemail message; Jim encoded his phone call and decoded the feedback.
C. Jim sent feedback to Sue, who encoded it.
D. Sue decoded her voicemail message and Jim encoded his feedback.

9. You’re managing a construction project. Suddenly the customer asks for some major changes to the
blueprints. You need to talk to him about this. What’s the BEST form of communication to use?
A. Informal written
B. Informal verbal
C. Formal written
D. Formal verbal

10. Kyle is the project manager of a project that has teams distributed in many different places. In
order to make sure that they all get the right message, he needs to make sure that his project plan is
translated into Spanish, Hindi, French, and German. What is Kyle doing when he has his
communications translated?
A. Encoding
B. Decoding
C. Active listening
D. Effective listening

11. There are 15 people on a project (including the project manager). How many lines of
communication are there?
A. 105
B. 112
C. 113
D. 52

Source = Head First PMP, 4th edition

12. Which communication process is in the Monitoring and Controlling process group?
A. Manage Communications
B. None of the communications processes
C. Plan Communications Management
D. Monitor Communications

13. You’re working at a major conglomerate. You have a 24-person team working for you on a project
with 5 major sponsors. The company announces layoffs, and your team is reduced to half its size. How
many lines of communication are on your new, smaller team?
A. 66
B. 153
C. 276
D. 406

14. You’ve consulted your earned value calculations to find out the EAC and ETC of your project. Which
of the following is the BEST place to put that information?
A. Work performance information
B. Forecasts
C. Quality control measurements
D. Lessons learned

15. Which of the following is an example of noise?

A. An email that’s sent to the wrong person
B. A project manager who doesn’t notice an important clause in a contract
C. Garbled text and smudges that make a fax of a photocopy hard to read
D. When the team is not paying attention during a status meeting

Source = Head First PMP, 4th edition

 Project Communication Management - Answers

1. B
2. C
3. A
4. D
5. B
6. A
7. D
8. A
9. C
10. A
11. A
12. D
13. B
14. B
15. C

Source = Head First PMP, 4th edition