TRIBUANA TUNGGA DEWI

089668467026 | tribuanatungga13@gmail.com

Fresh graduate with an associate degree in English and a GPA of 3.5

mastering hospitality and customer services.

EDUCATION
STATE OF SRIWIJAYA POLYTECHNIC Palembang
Associate student, English Department 2019-Present
Major: English Department, Specialization: Diploma III English Department Hospitality
• GPA: 3.3.50 out of 4.00
SMA Negeri 1 Tanjung Raja
Science major July 2016-July 2019

INTERNSHIP EXPERIENCE

PT. KAI PERSERO DIVRE III Palembang

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Customer Service 10 July – 10 October 2021
 Serving customers by providing excellent services
 Providing all information about the company's features and services Handling complaint and
helping solve consumer problems
 Record and report all activities neatly
 Delivering information using 3 languages (Indonesian, English and regional languages) Helping
customers to print their ticket in Checking in Counter
 Checking customers’ personal information in Boarding Gate

ORGANIZATION EXPERIENCE

ASSOCIATION OF STUDENTS ENGLISH DEPARTMENT Palembang

Head of fund and business division March 2021 – December 2021

 Responsible for the implementation of all activities of members of the fund and business division
 Responsible for coordinating the uniforms of members of the organization and the uniforms of the
English Department students
 Responsible for coordinating the statues and graduation sash for final semester students
 Responsible for "paid promote in Instagram" activities in improving organizational finances

30661 North Tanjung Raja, Indonesia, 30153 (+62) 89668467026 tribuanatungga13@gmail.com

CERTIFICATIONS
 Certification (2022)
 Certification (2021)
 Certification (2020)
 Certification (2019)
ADDITIONAL SKILLS
 Computer Skills
 Language
 Interpersonal Skills
 Others Skill
30661 North Tanjung Raja, Indonesia, 30153
: TOEIC
: English for Specific Purposes - English for Office, from English
Competency Certification Board
: The English Language Course Level Survival English for 200 Hours
: Table Manner Training
: Microsoft Office (Word, PowerPoint, Excel), Adobe Photoshop,
Corel Draw
: Indonesian (Native), English (Fluent)
: Time management, Leadership, Communication, Creative Problem
Solving, Public speaking.
: Customer Service, Hospitality Service.
(+62) 89668467026 tribuanatungga13@gmail.com