‘Communication activities UNIT ta Exercise 3, page 10 How well do you sleep? Mostly A answers: Mostly B answers: Mostly C answers: ‘The average human needs ‘You sleep fairly well. Maybe you You work hard and get home around eight hours of sleep-wake up once or twice anight _late, and sometimes work in pper night. You probably get and that's normal But youhave__—_the evening at home, so you this because you usualy sleep a busy fe, so you need extra probably don't get the sleep ‘ery well. Youhave regular —-—hoursin bed. Try togotobed —-—--youneed.Iry to relax in the routines and you are hardly _early during the week and sleep evening and go to bed early. ever tired an extra hour at the weekend, Unit Sb Exercise 12, page 61 Pair A Write questions for these answers or use your own ideas (eg write questions about your own country) Peers Serr ae “ rae” aa , i UNIT 5d Exercise 6, page 64 UNIT 12d Exercise 6, page 148 Student A Student A You are the 200 manager and will lead the meeting. Here are two possible suggestions. You can also make more suggestions. 1 You ordered some clothes online. You received an. email from the company. The clothes are not in stock. Telephone the customer serviee helpline, ‘+ Ask companies to sponsor different animal Say why you ane caling Theis company name will be on a sign ner Your order number is EIS304.. ihe-astenal Spell your surname, Find out how long you have to wait for the clothes Ask for a refund. The price was $149.50, * Organize an open day where everyone in the city can visit the z00 for free to learn more about their 200. When you are ready to begin the meeting, explain the 2 You are a customce service aésistant fora book _ problem and then discuss each suggeatian. Start your supplier. Answer the telephone. Teeting by saying: Hello, everyone and thank you for «Ask forthe castomer’soner number and the coming Tay te are going to discuss the 00, The problem is that litle of the book. ‘= The book isn't in stock. You don’t know when the book will arrive '¢ Offer the caller a second-hand copy of the same ‘book. It's £3.50. 153