Which one from the expression below is a formal English language?

• Don't send anything off until you're told to.

• You should do whatever you have to as soon as you can.
• I’m happy to say that my proposal was accepted.

• Essential measures should be undertaken at the earliest opportunity.

Which one from the expression below is an informal English language?

• Please await instructions before dispatching items.

• The inclement climatic conditions obliged the President to return earlier than
scheduled.
• Before Europeans discovered America, they didn't eat potatoes.
C o r r e c t a n s w e r .
• Research has shown that learning a second language can expand the
reasoning capability of the brain.

Which one from the expression below is a cliché?

• Due to the fact that

• A large number of
• In the near future

• Last but not least

Which one from the expression below is slang?

• Dude
C o r r e c t a n s w e r .
• Stand up
• Go ahead
• OMG

Which one from the expression below is an abbreviation?

 • Bro
• I’mma
• Hip

• FYI

The words below are the names of items you will find in an office,
except…

• Duvet
C o r r e c t a n s w e r .
• Paper tray
• File folder
• Printer

Which one from the sentences below has proper punctuation?

• Kevin, Lillian, and Thomas are on their way to Dayton Ohio.

• In summer, its way too hot around here.

• You don't know me well, do you?

C o r r e c t a n s w e r .
• Stop you can't go any further!

Which one from the sentences below has proper capitalization?

• He was born in New York city.

• My favourite book is "The Fellowship Of The Ring".

• He received a bachelor's degree from the University of Colorado.

C o r r e c t a n s w e r .
• The Senator was talking to the President.

Which one from the sentences below has the proper grammar?

• Studies has found that working together make people more motivated and
helps them perform much better.
• The first step to understanding the role of collaboration in negotiations is to
realise that it is not always a competitiveness situation.
 • In the last ten years, increasing use of social media and online platforms have
allowed companies to connect with customers in new ways.
C o r r e c t a n s w e r .
• Conflict at work can affects the motivation and well-being of staff and create
stress.

Which one from the sentences below is an example of a descriptive

sentence?

• One of the hardest things I've ever had to do was learn how to swim.
• The doctor has taken an oath to protect her patients.
• The team should shake hands with their opponents.

• His deep and soulful blue eyes were like the color of the ocean.

Which one of the options below is an example of salutation?

• I look forward to hearing from you.

• To Whom It May Concern
C o r r e c t a n s w e r .
• I hope this email finds you well.
• I would also appreciate it if you could explain the current issues with the
delivery system.

Which one of the expressions below can be found in the opening of an

email?

• To Whom It May Concern

• I would also appreciate it if you could explain the current issues with the
delivery system.
• I look forward to hearing from you.
• I hope this email finds you well.

Which one of the expressions below can be found in a body email?

• I hope this email finds you well.

• I look forward to hearing from you.
 • I would also appreciate it if you could explain the current issues with the
delivery system.
C o r r e c t a n s w e r .
• To Whom It May Concern

Which one of the options below is an example of closing in an email?

• I look forward to hearing from you.

C o r r e c t a n s w e r .
• To Whom It May Concern
• I would also appreciate it if you could explain the current issues with the
delivery system.
• I hope this email finds you well.

The options below are examples of common sign off for emails written to
an acquaintance, except…

• Best wishes,
• Cheers,
C o r r e c t a n s w e r .
• Kind regards,
• Sincerely,

Which one of the options below is a part of a memo?

• CC
• Attachment

• Subject
C o r r e c t a n s w e r .
• Objective

Which one of the options below is a part of an email?

• Objective
• Conclusion

• Attachment
C o r r e c t a n s w e r .
 • Title

Which one of the options below is a part of a letter?

• Title
• Complimentary close
C o r r e c t a n s w e r .
• BCC
• CC

The options below are different kinds of business documents, except…

• Report
• Email

• Dissertation
C o r r e c t a n s w e r .
• Proposal

The options below are parts of a report except…

• Introduction
• Salutation
C o r r e c t a n s w e r .
• Title
• Conclusion

Which one of the options below is an example of expression of request for

a catalogue?

• We would like you to send us a copy of your latest catalogue along with copies
of descriptive leaflets that could be passed on to prospective customers.
C o r r e c t a n s w e r .
• I am disappointed because I was billed the wrong amount.
• We are pleased to enclose the required information requested in the form of
our pricelist meant to be passed on to customers.
• You are always such a help, and I appreciate your support in every way.
Which one of the options below is an example of an expression of
responding to a request for a price list?

• I have forwarded your complaint to our corporate customer experience team

and we will do everything we can to make sure this doesn’t happen again.
• In response to your enquiry, please find attached to this email our price list.
• I am confident that my experience as well as my research and writing skills
qualify me for consideration.
• We are pleased to enclose the required information requested in the form of
our pricelist meant to be passed on to customers.

Which one of the options below is an example of expression of complaint?

• We are pleased to enclose the required information requested in the form of

our pricelist meant to be passed on to customers.
• I am disappointed because I was billed the wrong amount.
C o r r e c t a n s w e r .
• We would like you to send us a copy of your latest catalogue along with copies
of descriptive leaflets that could be passed on to prospective customers.
• You are always such a help, and I appreciate your support in every way.

Which one of the options below is an example of an expression of

responding to a customer’s complaint?

• We are pleased to enclose the required information requested in the form of

our pricelist meant to be passed on to customers.
• In response to your enquiry, please find attached to this email our price list.

• I have forwarded your complaint to our corporate customer experience team

and we will do everything we can to make sure this doesn’t happen again.
C o r r e c t a n s w e r .
• I am confident that my experience as well as my research and writing skills
qualify me for consideration.

Which one of the options below is an expression that you will find in an
opening of a thanking letter/email?

• I am disappointed because I was billed the wrong amount.

 • I would like to thank you for the invaluable support you provided to me during
my recent career search.
C o r r e c t a n s w e r .
• I’m happy to report that I have just accepted a new position with XYZ
Company.
• Again, thank you very much. I greatly appreciate your assistance with my job
search.

Which one of the options below is an expression that you will find in a
body of a thanking letter/email?

• I am disappointed because I was billed the wrong amount.

• Again, thank you very much. I greatly appreciate your assistance with my job
search.
• I’m happy to report that I have just accepted a new position with XYZ
Company.
C o r r e c t a n s w e r .
• I would like to thank you for the invaluable support you provided to me during
my recent career search.

Which one of the options below is an expression that you will find in a
closing of a thanking letter/email?

• Again, thank you very much. I greatly appreciate your assistance with my job
search.
C o r r e c t a n s w e r .
• I am disappointed because I was billed the wrong amount.
• I would like to thank you for the invaluable support you provided to me during
my recent career search.
• I’m happy to report that I have just accepted a new position with XYZ
Company.

Which one of the options below is an example of a statement in a cover

letter explaining about yourself?
 • I have excellent time-management skills, possess the ability to work any shift,
am eager to learn and always strive to make everyone feel welcome and
comfortable.
C o r r e c t a n s w e r .
• The opportunity to potentially work for your company, which has been
recognized as one of the largest manufacturing companies in the world,
excites me as I continue to seek new challenges.
• Thank you for considering my application and I welcome the opportunity to
discuss how my qualifications would be and your company’s continued
success.
• I am delighted to have the opportunity to apply for the position of
Administrative Specialist at your company that you advertised this week in
the Daily Herald Tribune.

Which one of the options below is an example of a statement in a cover

letter explaining where you found the job ads?

• The opportunity to potentially work for your company, which has been
recognized as one of the largest manufacturing companies in the world,
excites me as I continue to seek new challenges.
• Thank you for considering my application and I welcome the opportunity to
discuss how my qualifications would be and your company’s continued
success.
• I have excellent time-management skills, possess the ability to work any shift,
am eager to learn and always strive to make everyone feel welcome and
comfortable.
• I am delighted to have the opportunity to apply for the position of
Administrative Specialist at your company that you advertised this week in
the Daily Herald Tribune.

Which one of the options below is an example expression of a statement

in a cover letter explaining your interest in the position advertised?

• The opportunity to potentially work for your company, which has been
recognized as one of the largest manufacturing companies in the world,
excites me as I continue to seek new challenges.
 C o r r e c t a n s w e r .
• I am delighted to have the opportunity to apply for the position of
Administrative Specialist at your company that you advertised this week in
the Daily Herald Tribune.
• Thank you for considering my application and I welcome the opportunity to
discuss how my qualifications would be and your company’s continued
success.
• I have excellent time-management skills, possess the ability to work any shift,
am eager to learn and always strive to make everyone feel welcome and
comfortable.

Which one of the options below is an example of a statement in a cover

letter thanking the recruitment officer?

• The opportunity to potentially work for your company, which has been
recognized as one of the largest manufacturing companies in the world,
excites me as I continue to seek new challenges.
• I have excellent time-management skills, possess the ability to work any shift,
am eager to learn and always strive to make everyone feel welcome and
comfortable.
• I am delighted to have the opportunity to apply for the position of
Administrative Specialist at your company that you advertised this week in
the Daily Herald Tribune.
• Thank you for considering my application and I welcome the opportunity to
discuss how my qualifications would be and your company’s continued
success.

The options below are essential parts of a CV, except…

• LinkedIn account
C o r r e c t a n s w e r .
• Training experience
• Reference list
• History of courses

Which one of the options below is an expression of making an

appointment?
 • Could you explain the first part please?
• Am I making myself clear?

• Would you like to meet me at your office tomorrow afternoon?

C o r r e c t a n s w e r .
• Would it be possible to arrange another time later in the week?

Which one of the options below is an expression of rescheduling an

appointment?

• Am I making myself clear?

• Would you like to meet me at your office tomorrow afternoon?
• Would it be possible to arrange another time later in the week?
C o r r e c t a n s w e r .
• Could you explain the first part please?

Which one of the options below is an expression requesting an

explanation?

• Am I making myself clear?

• Would you like to meet me at your office tomorrow afternoon?

• Could you explain the first part please?

C o r r e c t a n s w e r .
• Would it be possible to arrange another time later in the week?

Which one of the options below is an expression of agreeing to a

negotiation?

• Unfortunately, it seems that we are unable to reach consensus here.

• I'm afraid I had something different in mind.
• We are ready to accept your offer; however, there would be one condition.
• I believe we can both agree that this solution is fair.

Which one of the options below is an expression of refusing an offer in a

negotiation?

• I believe we can both agree that this solution is fair.

• I'm afraid I had something different in mind.
 C o r r e c t a n s w e r .
• Unfortunately, it seems that we are unable to reach consensus here.
• We are ready to accept your offer; however, there would be one condition.

Which one of the options below is an example expression of breaking off

a negotiation?

• I'm afraid I had something different in mind.

• We are ready to accept your offer; however, there would be one condition.

• Unfortunately, it seems that we are unable to reach consensus here.

C o r r e c t a n s w e r .
• I believe we can both agree that this solution is fair.

Which one of the options below is an example expression of

compromising in a negotiation?

• I believe we can both agree that this solution is fair.

• We are ready to accept your offer; however, there would be one condition.
C o r r e c t a n s w e r .
• I'm afraid I had something different in mind.
• Unfortunately, it seems that we are unable to reach consensus here.

Which expression below is commonly found in a summary?

• However
• To begin with

• To sum up
C o r r e c t a n s w e r .
• Nevertheless