Giorge Aener A.

De Castro
BSHM1-BLK3

Certificate of Competency 3:CLEAN PUBLIC AREAS

1. WHAT is PPE and why is it necessary during the cleaning of public area?

The PPE is very important for the safety and protection of housekeepers against possible bacterial
contamination and from being hurt with sharp objects.

2. Discuss the complete procedure of using a floor polisher and carpet shampoo.

The candidate must show the proper use of the equipment.

3. Identify the cleaning equipment and chemicals and its uses.

The candidate should identify the equipment and show at least 6 different chemicals and tell their uses.

4. How can you reduce risk / prevent accident for your colleagues and guests?

I will put warning sings and barricade the area to be cleaned: and as much as possible, I will do the
cleaning early or late in the evening when lesser guest will be moving around.

5. Discuss the proper care of equipment and cleaning chemicals.

The equipment like vacuum cleaner dust bag must be emptied, otherwise. The same dust will be spread
when used. The cleaning chemicals might be mistaken for another use and will cause accidents, thus it
must be properly stored.

6. During cleaning you noticed a strong smell of gas leakage and water leakage, which one will you
prioritize?

Both leakages can cause damage to the hotel, but I will immediately report the gas leakage to be followed
by the water leakage.

7. How do you manage the hotel waste and garbage?

The hotel practices waste management so we segregate the waste according to biodegradable,
degradable, and recyclable. We do clean the containers after the disposal to avoid odor causing bacteria.
For leftover food, we have clients that collect them regularly.

8. How will you handle the situation when an intoxicated guest held your arm and pulled you towards
the room?

When the guest is intoxicated, he has no more control of his speech and actions. In such case, I will
politely excuse myself.

9. How will you handle a guest who arrived to the hotel with the signs of intoxication?

I will assist him with the necessary assistance like securing his things inside the room. I will see to it that
his door is properly closed before leaving him. And I will do follow up of his condition.