SWAGELOK INDONESIA

Issue Date: 03/01/2022

Job Description Page 1 of 3

Job Title Key Account Manager - Pertamina Department Sales & Marketing
Job Level - Division Sales
Reports To GM Sales Working Location Jakarta
No. of Direct Reports Position Full Time
Language Skills English and Bahasa Indonesia

POSITION SUMMARY
Describe the primary purpose and function of this job.

This position is a Key Account Manager role lead, manage and influence key account customers (Up. Pertamina) and
assist them inapplying our products and services to their needed applications resulting in revenue growth. The goal is to
build strong partnership and grow our business with Key Account customer/s

ESSENTIAL DUTIES and RESPONSIBILITIES

This section highlights the major objectives within the role and what is to be achieved

• Accountable for sales achievement for key accounts in his/her area.

• Develop a deep understanding of key Account and his business environment.
• Develop, propose, and implement a customized and value adding business proposal.
o Develop key account planning and sales assessment for each key account.
o Develops the product and service strategy and conducts market forecasting to identify short (1 year) and long
term (3 years) sales plan.
o Develop strategies for the key account with the objective to build partnership and grow the product and service
market share.
• Account Management -
o Conduct weekly review on sales activities and monthly assessment on key account plans.
• Collaboration - Work with Product and Market Manager on our focus product and targeted key account. Joint sales
effort with Service and Project Manager to focus on Onsite, training, ESG and Custom Solutions. Work closely with Key
Construction Specialist (KCS) to drive the construction projects on key account customer.
• Any other duties as assigned.

Senior Account Manager

Jakarta
 SWAGELOK INDONESIA
Issue Date: 03/01/2022
Job Description Page 2 of 3

CORE COMPETENCIES REQUIRED (CAPPED AT 5)

Indicate the observable behaviors that demonstrate the knowledge, skills and abilities that the employee should have.
Competencies Behavioral Descriptors
• Understanding Operational and Financial Factors: Applies
understanding of operational and financial factors that drive team
Knowing the Business performance to contribute to department success.
• Understanding Company Products, Services: Applies knowledge
of organization’s products/services and competitive landscape
to deliver on team goals.
• Collecting and Evaluating Metrics/Data to Determine Actions: Gathers and
evaluates information about the organization’s overall performance to
inform priorities.

• Identifying and Anticipating Customer Needs: Displays an interest in the

customer by trying to understand their concerns and issues; draws on
customer insight to help others with how to best meet current and future
Customer Focus customer needs.
• Customer Care/Service: Develops positive internal and external customer
relationships by consistently and efficiently delivering value.
• Following Customer Service Trends: Shares best practice knowledge with
others in work team; identifies ways in which the customer experience could
be enhanced.

• Ability to anticipate future trends and respond to new demands.

• Able to brainstorm alternative strategies, strong project and time management
Strategic Thinking skills, excellent communication skills and ability to foster relationships with
internally and externally to develop strong relationships with clients and
business contacts.

• Applying Current Trends in Field: Applies functional and technical

expertise to solve complex problems/issues affecting the team.
Technical Knowledge • Seeking New Skills: Continually seeks new functional knowledge and
technical skills; shares new skills and knowledge with team to increase
effectiveness.
• Helping Others: Provides knowledge and input when solving business
problems; encourages others to develop their functional/technical abilities.

• Speaking: Speaks clearly, fluently and in a compelling manner to both

Oral Communication individuals and groups.
• Understanding the Audience: Uses appropriate technical terms and
culturally sensitive language when communicating to others.
• Modifying Communication to the Audience: Uses appropriate humor to break
tension and ease

Senior Account Manager

Jakarta
 SWAGELOK INDONESIA
Issue Date: 03/01/2022
Job Description Page 3 of 3

REQUIREMENTS
This section is designed describe what knowledge, skills, and abilities are required to perform the daily tasks and job duties.

• Bachelor’s degree from reputable universities, preferably in Engineering or another strong scientific/technical field
(Physics, Mechanical, chemical etc)
• Good knowledge of oil, gas and Petrochemical industry. Experience working with Pertamina and SKK Migas is added
advantage.
• Able to engage internally and externally with customer/s.
• Strong technical background with minimum 15 years working experience, preferably in technical sales.
• Good communication skills in English – verbal and written
• Computer literate – Ability to use Microsoft Office applications and mobile solutions
• Based in Jakarta but willing to travel across Indonesia
• Hard working and energized by a fun, dynamic, customer focused environment
• Independent, Curious investigation, proactive, able to “think outside the box”
• High customer and service orientation
• Good personality, honest, highly disciplined, and highly responsible
• Able to work in a team and work under pressure and motivated

Senior Account Manager

Jakarta