Name : DEBOLINE MITRA

Quality Philosophies – Defining Quality, Registration No. : 211630700910019 of 2021-22

Introduction to TQM, Benefits of TQM, Obstacles Roll No. : 16300921006

in Implementing TQM MASTER OF BUSINESS ADMINISTRATION Semester :

SEM3

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 Introduction

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 Principles of TQM
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 Nature of
TQM

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 Objectives of
Total Quality
Management

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 Obstacles in
Implementing
TQM

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 Benefits of
TQM

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 Need Of Supply Chain Management

Form baselines for

Decide that it wants Get support from top Convey the decision Learn the core
customer satisfaction
to implement TQM. managers. to all stakeholders. principles of TQM.
and quality.

Identify customer Create a TQM

Map and analyze Select processes
Plan and implement needs and implementation plan.
those critical critical to meeting
TQM activities. expectations. Then, Include due dates for
processes. customer needs.
prioritize them. every step.

Seek periodic Finally, reward and

Train staff in the new Revise the plan
Review progress. feedback from all recognize the team
TQM methods. following the review.
employees. for their work.

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 Conclusion

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