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2022 SCORECARD & PERFORMANCE REPORT (Menu>Review>Protect Sheet) L2
SCORECARD PERFORMANCE REPORT
PERSPECTIVE

KPI DEFINITION TARGET ACTUAL SCORE

2022 2022 2022

INC/DEC
BETTER
CORPORATE CACULATION DATA

2021

2022

2021

2022

2021

2022
KPI NAME KPI DESCRIPTION OWNER FREQ. WEIGHT UNIT
OBJECTIVE METHOD SOURCE 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12

100% 118% 118% 118% 117% 117% 117% 117% 116% 116% 116% 117% 116% 108%

Controlling the operational cost of the organization is crucial to

Optimize capital and
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 10% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
operating expenditure
accumulated losses.

Controlling the operational cost of the organization is crucial to

Optimize capital and
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
operating expenditure
accumulated losses.

Controlling the operational cost of the organization is crucial to

Optimize capital and
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
FINANCIAL

operating expenditure
accumulated losses.

Controlling the operational cost of the organization is crucial to

Optimize capital and
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
operating expenditure
accumulated losses.

Controlling the operational cost of the organization is crucial to

Optimize capital and
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
operating expenditure
accumulated losses.

Controlling the operational cost of the organization is crucial to

Optimize capital and
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 100 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 100%
operating expenditure
accumulated losses.

35% 35% 35% 35% 35% 35% 35% 35% 35% 35% 35% 35% 35% 35% 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 110%

Controlling the operational cost of the organization is crucial to

Develop network within
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
time and specs
accumulated losses.

Controlling the operational cost of the organization is crucial to

Develop customer base in
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
core and ancillary business
accumulated losses.

Controlling the operational cost of the organization is crucial to

Develop network within
CUSTOMER

OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
time and specs
accumulated losses.

Controlling the operational cost of the organization is crucial to

Develop network within
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
time and specs
accumulated losses.

Controlling the operational cost of the organization is crucial to

Develop network within
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 80 87 88 89 90 91 92 93 85 85 90 00 118% 118% 126% 117% 117% 117% 117% 116% 116% 116% 125% 118% 111%
time and specs
accumulated losses.

Controlling the operational cost of the organization is crucial to

Develop network within
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 100 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 100%
time and specs
accumulated losses.

30% 30% 30% 30% 30% 30% 30% 30% 30% 30% 30% 30% 30% 30% 118% 118% 119% 117% 117% 117% 117% 116% 116% 116% 118% 118% 109%

Build effective governance Audit observations & non-conformities closed

Complying with audit observations is important for ER's
organization and business Timely closure of audit observations on time / Total audit observ. & non-conformities Quarterly 5% % Internal Audit I 80 85 85 86 87 88 89 90 91 92 93 85 85 85 85 86 87 88 89 90 91 92 93 85 85 00 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 101% 100% 0
success and should be handled by each unit individually
processes * 100

Build effective governance Controlling the operational cost of the organization is crucial to
organization and business OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
processes accumulated losses.
INTERNAL PROCESSES

Build effective governance Controlling the operational cost of the organization is crucial to
organization and business OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
processes accumulated losses.

Build effective governance Controlling the operational cost of the organization is crucial to
organization and business OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
processes accumulated losses.

Build effective governance Controlling the operational cost of the organization is crucial to
organization and business OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
processes accumulated losses.

Build effective governance Controlling the operational cost of the organization is crucial to
organization and business OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 100 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 100%
processes accumulated losses.

5% 30% 30% 30% 30% 30% 30% 30% 30% 30% 30% 30% 30% 25% 115% 115% 115% 114% 114% 114% 114% 114% 114% 113% 114% 115% 109%

Build a performance driven Employee satisfaction is an important measure to ensure Average results of employee satisfaction Human
Average employee satisfaction rating Yearly 5% % I 75 75 75 70 70 00 0 0 0 0 0 0 0 0 0 0 0 93% 93%
culture efficiency and effectiveness in the organization. surveys Resources

Controlling the operational cost of the organization is crucial to

Build a performance driven
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
LEARNING & DEVELOPMENT

culture
accumulated losses.

Controlling the operational cost of the organization is crucial to

Build a performance driven
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
culture
accumulated losses.

Controlling the operational cost of the organization is crucial to

Build a performance driven
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
culture
accumulated losses.

Controlling the operational cost of the organization is crucial to

Build a performance driven
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 90 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 111%
culture
accumulated losses.

Controlling the operational cost of the organization is crucial to

Build a performance driven
OPEX budget performance achieve the best possible financial result and to limit Actual OPEX / OPEX budget * 100 Rachad Quarterly 5% % Finance D 100 100 100 101 102 103 104 105 106 107 108 100 100 100 85 85 86 87 88 89 90 91 92 93 85 85 100 00 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 100%
culture
accumulated losses.

30% 25% 25% 25% 25% 25% 25% 25% 25% 25% 25% 25% 30% 30% 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 114% 106%

Notes: 1) Please do not change the layout of this sheet 3) Read instructions in comments boxes in columns headers first
2) 6 KPIs max are allowed for each perspective 4) Email file to abc@abc.com (Ext 1234) by 10 days after quarter ends

Date CEO - Name here Director Name Here Green >= 100% Yellow 80 ~ 99.9% Red Below 80% Not due to report Not reported ( = 0%)
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2022 MONTHLY PERFORMANCE REPORT IN GRAPHS (Menu>Review>Protect Sheet) L2
1 KPI Graph 2 KPI Graph 3 KPI Graph 4 KPI Graph 5 KPI Graph 6 KPI Graph

OPEX budget performance OPEX budget performance OPEX budget performance OPEX budget performance OPEX budget performance OPEX budget performance

118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 118% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 118% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 118% 116% 118%

108 108 108

104 105 106 107
108 104 105 106 107
108 104 105 106 107 104 105 106 107
108 104 105 106 107 104 105 106 107
100 100 101 102 103 100 100 100 100 101 102 103 100 100 100 100 101 102 103 100 100 100 100 101 102 103 100 100 100 100 101 102 103 100 100 100 100 101 102 103 100 100
FINANCIAL

88 89 90 91 92 93 88 89 90 91 92 93 88 89 90 91 92 93 88 89 90 91 92 93 87 88 89 90 91 92 93 87 88 89 90 91 92 93
85 85 86 87 85 85 85 85 86 87 85 85 85 85 86 87 85 85 85 85 86 87 85 85 85 85 86 85 85 85 85 86 85 85

1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12

Optimize capital and operating expenditure Rachad % D Optimize capital and operating expenditure Rachad % D Optimize capital and operating expenditure Rachad % D Optimize capital and operating expenditure Rachad % D Optimize capital and operating expenditure Rachad % D Optimize capital and operating expenditure Rachad % D

Note: Note: Note: Note: Note: Note:

OPEX budget performance OPEX budget performance OPEX budget performance OPEX budget performance OPEX budget performance OPEX budget performance

118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 118% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 118% 118% 126% 117% 117% 117% 117% 116% 116% 118% 125% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 118% 116% 118%

108 108 108 108

104 105 106 107
108 104 105 106 107 104 105 106 107
108 104 105 106 107 104 105 106 107 104 105 106 107
100 100 101 102 103 100 100 100 100 101 102 103 100 100 100 100 101 102 103 100 100 100 100 101 102 103 100 100 100 100 101 102 103 100 100 100 100 101 102 103 100 100
CUSTOMER

88 89 90 91 92 93 87 88 89 90 91 92 93 89 90 91 92 93 87 88 89 90 91 92 93 88 89 90 91 92 93 87 88 89 90 91 92 93
85 85 86 87 85 85 85 85 86 85 85 85 85 86 87 88 85 85 85 85 86 85 85 85 85 87 85 85 85 85 86 85 85
80

1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12

Develop network within time and specs Rachad % D Develop customer base in core and ancillary Rachad % D Develop network within time and specs Rachad % D Develop network within time and specs Rachad % D Develop network within time and specs Rachad % D Develop network within time and specs Rachad % D
business

Note: Note: Note: Note: Note: Note:

Timely closure of audit observations OPEX budget performance OPEX budget performance OPEX budget performance OPEX budget performance OPEX budget performance

100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 101% 100% 118% 118% 117% 117% 117% 117% 117% 116% 116% 118% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 118% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 118% 116% 118%

108 108 108 108

93 104 105 106 107 104 105 106 107 104 105 106 107 104 105 106 107
108
104 105 106 107
92 100 100 101 102 103 100 100 100 100 101 102 103 100 100 100 100 101 102 103 100 100 100 100 101 102 103 100 100 100 100 101 102 103 100 100
91
INTERNAL PROCESSES

90
89
88
87
86 93
85 85 92 85 85 93 93 93
91 86 87 88 89 90 91 92 87 88 89 90 91 92 93 87 88 89 90 91 92 87 88 89 90 91 92 93 87 88 89 90 91 92
90 85 85 85 85 85 85 86 85 85 85 85 86 85 85 85 85 86 85 85 85 85 86 85 85
89
88
87
86
85 85 85 85

1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12

Build effective governance organization and 0 % I Build effective governance organization and Rachad % D Build effective governance organization and Rachad % D Build effective governance organization and Rachad % D Build effective governance organization and Rachad % D Build effective governance organization and Rachad % D
business processes business processes business processes business processes business processes business processes

Note: Note: Note: Note: Note: Note:

Average employee satisfaction rating OPEX budget performance OPEX budget performance OPEX budget performance OPEX budget performance OPEX budget performance

0 0 0 0 0 0 0 0 0 0 0 93% 118% 118% 117% 117% 117% 117% 117% 116% 116% 118% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 116% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 118% 116% 118% 118% 118% 117% 117% 117% 117% 117% 116% 116% 118% 116% 118%

108 108 108

104 105 106 107 104 105 106 107
108 104 105 106 107 104 105 106 107 104 105 106 107
108
75 100 100 101 102 103 100 100 100 100 101 102 103 100 100 100 100 101 102 103 100 100 100 100 101 102 103 100 100 100 100 101 102 103 100 100
LEARNING & DEVELOPMENT

87 88 89 90 91 92 93 90 91 92 93 88 89 90 91 92 93 88 89 90 91 92 93 89 90 91 92 93
85 85 86 85 85 85 85 86 87 88 89 85 85 85 85 86 87 85 85 85 85 86 87 85 85 85 85 86 87 88 85 85

70

1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12

Build a performance driven culture 0 % I Build a performance driven culture Rachad % D Build a performance driven culture Rachad % D Build a performance driven culture Rachad % D Build a performance driven culture Rachad % D Build a performance driven culture Rachad % D

Note: Note: Note: Note: Note: Note:

Actual Target Green >= 100% Yellow 80 ~ 99.9% Red Below 80% Not due to report Not reported ( = 0%)
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2022 MONTHLY PERFORMANCE ANALYSIS L2

MONTHLY ANALYSIS
REFLECTIONS CHALLENGES & RISKS FUTURE OUTLOOK

KEY ACHIEVEMENTS OUTSTANDING ITEMS KEY CHALLENGES & RISKS PLANNED ACTIVITIES REQUIRED DECISIONS & SUPPORT

2
JAN

2
FEB

2
MAR

2
APR

2
MAY

2
JUN

2
JUL

2
AUG

2
SEPT

2
OCT

2
NOV

2
DEC