Operations Head

Lenskart is Asia’s largest eyewear company serving 40 Million people - helping them see better and
lead better quality lives. We have more than 1500 omnichannel stores across 175 cities in India,
Singapore and Dubai. Our aim is to serve One Billion eyes by 2025 globally. And in this journey, we
want to go beyond vision correction to transform the way people see and experience the world.
That’s our new purpose - and we can only get there through cutting-edge technology and
exceptional people.

Key Responsibilities: -

 Ensuring Demand and supply for his/her Area.

 Responsible for Customer Experience, Revenue & AOP achievement for his/her Zone/Area.
 Making sure the Refractionist maintain the highest quality of customer interaction during
Home Demos
 Responsible for Key KPI’s of On Time Arrival, NPS and conversion.
 Ensuring revenues from Corporate/Affiliate Channels.
 Initiating changes to improve the business, e.g. Working on ways to reduce to return orders
and improve prepaid orders.
 Provide effective on-the-job training and guidance to team members making use of
company training modules.
 Recruiting and selecting high caliber staff
 Maintaining awareness of market trends in the retail industry, understanding forthcoming
customer initiatives and monitoring what local competitors are doing.

Candidate Skills & Attributes:

 Very Strong Communication Skills – both Written/Verbal and must be a good Orator.
 Influencing Skills
 Problem Solving & Decision Making
 Planning & Organizing
 Project management with Collaboration & Inclusion
 Financial & Business Acumen
 Customer Obsession
 Leadership
 Process Orientatio