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BSB50820 Diploma of Project Management

BSBPMG534 Manage project human resources
Assessment 1
Student name: Pinyada Kawin
Student ID: 220035
Complete a Human Resource Project Requirements Plan. A template is provided in
Appendix 2.
Appendix 2:
Objectives and goals of the project:
Boutique Build Australia is hoped that a strong
presence at the show will attract the interest of
potential customers. The company’s ongoing
expansion also means that more tradespeople will be
needed to work on new building projects. The show
provides a great opportunity to make contact
with many qualified tradespeople who attend the show.

Work outputs, tasks and timelines of
the project:
How long do you have until the
event date?
How many staff do you need? What
sort of staff do you require?
What are the tasks required to be
done?
How long do you have until the event date?
- Australian Home Show in Brisbane would hold on
Friday 6 May 2022 through to Sunday 8 May 2022.
How many staff do you need? What sort of staff do you
require?
- At least three courtesy staff
- Two tradespeople
What are the tasks required to be done?
- Collected data
- Answer question from customer and other
tradespeople
- Kitchen in the congress stand are build
- Booth set up

Policies and Procedures for: • Recruitment and Induction Policy and

Procedures,
• staffing (e.g., Recruitment and
Induction Policy and • Staff Development Policy and Procedures
Procedures, Staff Development
• Conflict management and escalation policy and
Policy and Procedures etc.)
procedures
• interpersonal communication
and conflict resolution
(including counselling)
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• disbanding project team at the

project’s completion.

Draft the Human Resources briefing report. A template is provided to you in Appendix
3.
Appendix 3:
Project Name: Australian Home Show in Brisbane

Brief description of the Boutique Build Australia should participate in the upcoming
project: Australian Home Show in Brisbane on Friday 6 May 2022 through to
Sunday 8 May 2022. It will run from Friday through Sunday, from
10am to 5pm, and be widely publicised in the media. It is hoped that
a strong presence at the show will attract the interest of potential
customers. The company’s ongoing expansion also means that
more tradespeople will be needed to work on new building projects.
The show provides a great opportunity to make contact with many
qualified tradespeople who attend the show.

Personnel resource • At least three courtesy staff at the booth at all times.
requirements
• Two tradespeople will be able to work on the kitchen at a
Include only the staffing time. Commented [RA1]: Student have discussed the goals and
requirements of the objectives of the project in brief. But covered all the
stand courtesy staff important factors.
and stand kitchen
builders.
Include how many you
require and from what
time to what time.

Individual tasks Courtesy staff are to:

expected of staff
• Collecting details of potential customers and tradespeople.

Tradespeople are expected to:

• Build a kitchen in the congress stand, using some new

material and new designs from our architects.

Staff competencies Courtesy staff should be able to:

• Familiar with the company’s range of products and

services.
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Tradespeople should be able to:

• Skilled and get training from the company’s Master Builder

and be able to speak with members of the public to describe
the work they do.

Project role Courtesy staff:

descriptions
Would be at the booth at all times, collecting details of potential
customers and tradespeople. Ideally, these will be current Boutique
Build office staff who are familiar with the company’s range of
products and services. The data collected will then be given to the
sales and marketing team. This data is to be collected using two
documents that have been used in previous projects, Customer
Data Collection, and Team Member Data Collection.

Tradespeople:
Several of Boutique Build’s tradespeople will build a kitchen in the
congress stand, using some new material and new designs from
our architects. It will be vital that the tradespeople building the
kitchen are able to speak with members of the public (and other
tradespeople) to describe the work they do. As the stand will be
quite small, a maximum of two tradespeople will be able to work on
the kitchen at a time. It has been estimated that two tradespeople
can build the kitchen in about 18 hours.

Training and Courtesy staff:

development of staff
Training staff to be familiar with the company’s range of products
How will you train and services and to collected data.
courtesy staff and
Tradespeople:
tradespeople?
The company’s Master Builder will oversee the new kitchen’s
construction and the training of the selected tradespeople.

Human resource
1. Work Breakdown Structure (WBS)
management methods,
techniques and tools The WBS can be an important document for determining the required
project personnel.
Describe at least two
methods, techniques or A WBS includes:
tools that could be • defines the total scope of the project
appropriate in this
scenario. • a breakdown of work to be carried out by the project team
The WBS will include all of the tasks for a project and will therefore make
it easy to see human resources requirements relevant to each task.
2. Allocation of personnel
• Firstly, the project manager will need to determine the number
of people and skills required for the overall project.
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• Secondly, they will need to analyse the skill set of available

staffing resources. Before allocating any members of staff to a
project task, a manager will need to undertake an analysis of
their skills and competencies in order to determine which
personnel would be suitable to undertake which tasks.
• A skill analysis matrix is a tool that can be used to ascertain the
skill level of personnel before assigning tasks. This can be as
simple as allocating the task to the person and then giving a
rating for the skill level.
3. Communication skill
• Ensure that everyone is clear about his or her responsibilities
and how their performance will be measured. It needs to be
defined and documented and then communicated accordingly.
• Some negotiation may be required with regard to a team
member’s job description, level of responsibility and
remuneration.
• Developing, documenting and communicating of roles on a
project will ensure all team members are fully aware of their
responsibility, role and commitment. Commented [RA2]: Student has appropriate approach on
planning for the required tasks and about the desired
outcome.

Techniques for
managing and 1. Development and training
improving staff The project team members may require development and training, the
performance project manager will need to identify any needs, develop a plan to meet
Describe at least two the needs, seek approval and then implement the training required.
techniques that could 2. Performance management
be appropriate in this
scenario. Performance management is a well-established, all-encompassing term
used to describe the practice that drives decisions about performance,
remuneration, promotions, disciplinary procedures, terminations,
transfers and development needs within an organisation. Effective
performance management measures the progress being made towards
the achievement of the organisation's business objectives. It does so by
planning, establishing, monitoring, reviewing and evaluating
organisational, functional, team and individual performance. Holistically,
performance management may incorporate job design, recruitment and
selection, training and development, disciplinary procedures and
counselling, career planning, compensation and benefits and
performance appraisals.
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Performance Individual performance measurement can be against the job description,

measurement criteria performance standards, code of conduct and the organisational policies
and processes and procedures. It involves:
Describe at least two 1. establishing standards against which measurements will be made
techniques that could
2. monitoring the standards
be appropriate in this
scenario. 3. measuring the performance against the standards
4. taking any corrective action required to address deviations.

Scenarios that may 1. Staff not well trained and not familiar with the company’s range
occur of products and services.
Describe at least two Strategies to deal with:
scenarios and
Ensure that staffs are familiar with the company’s range of products and
strategies that may be
services by asking them question while training running session to gain
used to deal with the
there feedback and analyse the successful of training.
scenarios.
2. Customer ask questions that are outside staff expertise.
Strategies to deal with:
The administration Manager will assist the courtesy staff with any
questions that are outside their expertise.

Draft an email to be sent to all Boutique Build Australia staff, providing job descriptions
for both Courtesy staff and Tradespeople. Request that any staff member who is
interested in working in the project to contact you
Dear Boutique Build Australia staff,

As at a recent executive meeting, it was decided that Boutique Build Australia should participate in
the upcoming Australian Home Show in Brisbane on Friday 6 May 2022 through to Sunday 8 May
2022. It will run from Friday through Sunday, from 10am to 5pm, and be widely publicised in the
media. It is hoped that a strong presence at the show will attract the interest of potential customers.
The company’s ongoing expansion also means that more tradespeople will be needed to work on
new building projects. The show provides a great opportunity to make contact with many qualified
tradespeople who attend the show.

Boutique Build Australia would like to have at least three courtesy staff at the booth at all times,
collecting details of potential customers and tradespeople. It has been decided that several of
Boutique Build’s tradespeople will build a kitchen in the congress stand, using some new material
and new designs from our architects. As the stand will be quite small, a maximum of two tradespeople
will be able to work on the kitchen at a time. It has been estimated that two tradespeople can build
the kitchen in about 18 hours.

If there anyone who is interested in working in the project could contact me by reply this email to me
and if you have any question, do not hesitate to contact me via email: Pinyada220035@Boutique
Commented [RA3]: For monitoring and measuring
Build Australia.com.au. performance the student has outlined a strategy, which is in
line with the subject requirement.
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Regards,
Pinyada K.

Assume time has passed, and you received applications in Appendix 4. Review the
staff listed and complete the Personnel Allocation in Appendix 5.
Appendix 5:
Describe resource conflicts
What are the inter-project and intra-
project resource conflicts (at least one
each)?
How will you resolve these conflicts?
Inter-project resource conflicts
The conflict between a project manager and a finance
department over funding for a new project.
Resolve strategies
Communicate between two department should be clear
and keeping record with a meeting minutes or email and
should provide the evidence and information of all material
bills that involve in this event. If the expense are going to
over budget, project manager and a finance department
should be discuss while holding a meeting or get consult
with the master builder.
Intra-project resource conflicts
Team may argue with the process to build a kitchen in the
congress stand, using some new material and new
designs from our architects as both of them are skilled and
experienced
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Resolve strategies
The company’s Master Builder will oversee the new
kitchen’s construction and the training of the selected
tradespeople and ask there feedback. Also, frequent
attendance at the stand to keep an eye on the kitchen
constriction.

Available staff members to project Courtesy staff:

tasks
Anna Armstrong, Marianne Karlu, and David Mann
Which staff members would be most
Because:
appropriate to work on the project?
There are good at communication with people and seems
Which tasks will they work on?
to know the company product and service very well.
Why are your chosen staff members
Tradespeople:
the most appropriate? Commented [RA4]: The assessment has answered the
Sharon Alcorn and Nicholas Waters required answers. Student has displayed knowledge and
creativity while doing the assessment.
Because:
Both were working with the company for many years and
seems to have lots of experience and showed passion to
work with this project.