Shah Zeeshan Hasan

Profile
Team player and individual goal achiever multilingual Spanish & Portuguese specialist and
Contact Details
trainer with 9 years of experience in translation, interpretation, email operations
management, team handling, multi-tasking, in service desk IT support, Support Engineer role
and e-commerce and shipment disputer handling profile with working experience and A-22, Makki Masjid Colony,
knowledge of Windows Server, Virtualization and Basic Linux. Gaushala Road, Madanour
Khadar Ext-3, Sarita Vihar,
4 years of experience as trainer in both Spanish and Portuguese. New Delhi - 110076
Employment History +919716048296

Portuguese & Spanish Trainer (Part time) zeshnh01@gmail.com

Renukiran Welfare Foundation, New Delhi Jan 2022 – present

Teaching Portuguese & Spanish language to students online and offline.
Training from A1 to B2 level.
Working on all four aspect of language reading, writing, speaking, and listening.
Portuguese & Spanish Trainer (Freelance) 2019 - present
Teaching Portuguese & Spanish language to students online and offline.
Training from A1 to B2 level.
Working on all four aspect of language reading, writing, speaking, and listening.
Technical Support Engineer
Eightfold.ai , Noida Jan 2023 – present

● Taking ownership of support ticket for end-to-end solution for clients based in Latam,
Europe & North America Eightfold’s Talent Acquisition Software

● Using JSON for debugging errors and modifications as required and resolving within IT Skill
SLA.
Hyper-V
● Generating database report using SQL based application VMware.
Windows Server 2008 R2,
● Effectively monitoring tickets, doing L1 review and dispatching them in team. 2012,2016, 2019 & 2022
Basic Linux Redhat
● Going on clients calls and giving email support in Spanish, Portuguese & English. Remote Desk
Windows Operating
Support Engineer
Data Protection
Arcserve Software India Pvt Ltd, Hyderabad Jul 2021 – Jan 2023
Backup Recovery
● Taking ownership of end-to-end support to clients from Latam in regards with Data SQL Studio
Backup and Restore issues for Arcserve Data Protection and recovery Software like JSON
UDP, ASBU, Arcserve Cloud. Debugging

● Using Virtualization software like Hyper V and VMware.

● Working efficiently on Windows Server 2008 R2, 2012,2016, 2019 and some basic
tasks on Linux server.
● Effectively resolving all backup and restore related issues within SLA.

● Taking remote sessions, calls and giving email support in Spanish, Portuguese &
English.
Functional Consultant
Adobe Inc (Contractual ), Noida Nov 2019 – Jul 2021

● Employed for and at Adobe Systems on vendor Infinite Computer Solutions payroll as
Partner Consultant in Adobe Partner Connection Team (APC)

● Owing and resolving all business to business (B2B) queries and issues in Spanish,
Portuguese and English within TAT and distributing cases to others.

● Giving end to end resolution to customer, reseller and distributor related issues on basic
technical and products issue.
Achievements: Shout out for Q4 2020 and launched APC contact process.
Risk Investigator
Amazon Inc, Hyderabad Jun 2018 – May 2019

● Communicating with customers and banks in Portuguese and Spanish along with using
other fraud investigation techniques in TRMS department to check transaction fraud.

● Improved and drafted SOPs as per changing market scenario and audited quality.

● Interviewed language aspiring candidates, checked their test paper as well as of other
evaluated language skills of other already hired resources.

● Worked and performed well on multiple projects like creating weekly and daily reports
in excel of the entire team.
Achievement: Employee of the month and week awards for best performance in whole BRI
process of 600 people.

Senior Operations Professional

IBM, Hyderabad Jun 2016 – Jun 2018 Soft Skills

● Translated and interpreted technical stuffs into Spanish, Portuguese and English,
Multi-tasking
responsibly and effectively in LA (Latin America) IT project in Global Technology
Team Management
Service (GTS) department. Operations
● Coordinated with managers and senior managers, worked on reducing tickets workload Interpretation &
Translation
and backlog and brought down all clients queue in green from red.
Analytical, Rational
● Managed teams with prior permission of managers, ensuring that team huddle takes Problem Solving
place in time and all the issue are addressed well and getting tickets resolved by team
within SLA.

● Ticket Monitoring and assignment, along with creating ticket, service request and
changes.
Acted as a workload manager between teams, upper ladder management, all stakeholders
Languages
 and client. Spanish
Customer Acquisition Agent Portuguese

Always On Vacations Pvt ltd, Noida Nov 2012 – Dec English

2014 Hindi

● Making calls in Spanish & Portuguese languages to the property owner based on Europe
to sell property rental site subscriptions.

● Meeting and exceeding monthly targets and setting new benchmark. Personal Information
Civil Status Married
Gender Male
Nationality Indian
Educational Qualification
Diploma in Portuguese, Jamia University, New Delhi 2016
o 2-year study of Portuguese language from 2014 to 2016, the course was divided into

1 year each in Certificate and Diploma.

Advance Diploma in Portuguese, IB Language Classes, New Delhi 2016
o Completed 6 Months Advance Diploma Course in Portuguese
Advance Diploma in Spanish, Jamia University, New Delhi 2012 – 2015
o 3-year study of Spanish language from 2012 to 2015, the course was divided into 1

o year each into Certificate, Diploma and Advance Diploma.

Bachelor of Arts English (Hons), Jamia University, New Delhi 2013
o Studied English Literature as the major subject in graduation.
Awards:
o Gold Medalist for Diploma in Portuguese in a batch of 50

o Gold Medalist for Diploma in Spanish in a batch of 50

o Gold Medalist in Advance Diploma in Spanish in a batch of 50

IT Courses
o 1-year Diploma in Computer Application & Desktop Publishing, 2010

o 40 Hours Fundamental of Digital Marketing, Google Unlocked 2020

o IT Support Technician Essential, LinkedIn 150 Hours Course from 2021