RFP Caste Based Survey BSEDC

Selection of System Integrator for Design, Development,
Implementation of Web Portal and Mobile Application for

Caste Based Survey in Bihar
Request for Proposal

NIT No. 8960/2022
Dated: 21/10/2022
Issued By
Bihar State Electronics Development

Corporation (BSEDC)
(A Government of Bihar Undertaking)
BELTRON Bhawan, Shastri Nagar, Patna, Bihar
Tel No: - 0612-2281242, 0612-2281857
Fax No: - 0612-2281857
Web Site: - www.beltron.in
Selection of System Integrator for Design, Development, Implementation of Web Portal and Mobile Application for Caste
Based Survey in Bihar
Abbreviations
Abbreviation Meaning
ACD Automatic Call distributor
API Application Programming Interface
B Tech Bachelor of Technology
BELTRON Bihar State Electronics Development Corporation Limited (Client)
BG Bank Guarantee
BoQ Bill of Quantity
BSDC Bihar State Data Center
BSEDC Bihar State Electronics Development Corporation Limited (Client)
CAPEX Capital Expenditure
CBT Computer Based Training
CCN Change Control Note
CCTV Closed Circuit Television
CERT-in the Indian Computer Emergency Response Team
CMMi Capability Maturity Model Integration
CRM Customer Relationship Management
CSMS Caste-based Survey Management System
CV Curriculum vitae
DB Database
DEO Data Entry Operator
DM District Magistrate
DMS Document Management System
DR Disaster Recovery
DSC Digital Signing Certificate
EMD Earnest Money Deposit
ETL Extract, Transform and Load
FRS Functional Requirement Specification
FY Fiscal year
GAD General Administration Department
GIGW Guidelines for Indian Government Websites
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GoB Government of Bihar
GST Goods and Service Tax
HA High-Availability
HDD Hard Disk Drive
HH House-Hold
HR Human Resource
HTTPS Hypertext Transfer Protocol Secure
HW Hardware
IA Implementation Agency
ICT Information, Communication and Technology
INR Indian Rupee
ISO International Organization for Standardization
ITES Information Technology Enabled Services
JV Joint Venture
LAN Local Area Network
LD Liquidated Damage
LoI Letter of Intent
MCA Master of Computer Application
MIS Management Information Systems
NAS Network-Attached Storage
NDA Non-disclosure Agreement
NEFT National Electronic Funds Transfer
NIT Notice Inviting Tender
NL-SAS Nearline Statistical Analysis System
NVR Network Video recorder
O&M Operations and Maintenance
OASIS Organization for the Advancement of Structured Information Standards
OEM Original Equipment Manufacturer
OPEX Operational Expenditure
OS Operating System
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OTP One-time password
OWASP Open Web Application Security Project
PAN Permanent Account Number
PBC Pre-bid Conference
PMP Project Management Professional
POC Proof of Concept
PRI Primary Rate Interface
PSUs Public Sector Undertakings
RFP Request for Proposal
RTGS Real-time Gross Settlement
SDC State Date Centre
SDM Sub District Magistrate
SI System Integrator
SLA Service Level Agreement
SOP Standard Operating Procedures
SRS Software Requirement Specification
SSD Solid State Drives
STQC Standardisation Testing and Quality Certification
SW Software
TPF Tender Processing Fee
UAT User Acceptance Test
UML Unified Modeling Language
UPS Uninterruptible Power Supply
VA-PT Vulnerability Assessment and Penetration Testing
W3C World Wide Web Consortium
WCAG Web Content Accessibility Guidelines
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Definition
In this document, the following terms shall have following respective meanings:
“Agreement" means the Agreement to be signed between the successful Bidder and Bihar State
Electronics Development Corporation Limited (BSEDC) including all attachments, appendices, all
documents incorporated by reference thereto together with any subsequent modifications, the RFP,
the bid offer, the acceptance and all related correspondences, clarifications, presentations.
“Bidder” means who has participated against this RFP. The word Bidder when used after award of
the Contract shall be synonymous with System Integrator (SI) shall mean the successful Bidder with
whom BSEDC signs the agreement.
“Bid/Proposal” means offer by the Bidder to fulfil the requirement of the Client under the
RFP/Contract for an agreed price. It shall be a comprehensive technical and commercial response to
the Tender
“Contract” is used synonymously with Agreement.
“Contract Price” means the price to be paid to the Bidder for providing the services, in accordance
with scope of work.
“Vendor/System Integrator (SI) / SI (IA)/ Operator” means the Bidder whose bid to perform
the Contract has been accepted by Tender Committee and is named as such in the Letter of Intent
(LoI) and providing the services under Agreement.
“Default Notice” shall mean the written notice of Default of the Agreement issued by one Party to
the other.
“Fraudulent Practice” means a misrepresentation of facts in order to influence a procurement

process or the execution of a Contract and includes collusive practice among Bidders (prior to or after
Bid submission) designed to establish Bid prices at artificial non-competitive levels and to deprive the
BSEDC and eventually Govt. of Bihar of the benefits of free and open competition.
“GoB” / “Government” / “Govt. of Bihar” means the Government of Bihar.
“Go-Live” means successful completion of UAT for both mobile and web application, rectification of
bugs/ errors/ feedbacks from UAT, sample site survey for household survey and data entry of
Household data by the SI, creating test data sets for household data, creation of different set of users
along with role based access, sample caste based survey, verification by different set of users; setting
up of helpdesk and scanning centre; scanning and tagging of scanned forms with respective household
numbers; sample reports; safe to host certificate for applications hosting.
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"Law" shall mean any Act, notification, bye law, rules and regulations, directive, ordinance, order or
instruction having the force of law enacted or issued by the Central Government and/or the
Government of Bihar or any other Government or regulatory authority or political subdivision of
government agency.
“LoI” means issuance of Letter of Intent which constitute the intention of the BSEDC to place the
Purchase Order with the successful Bidder.
“Material Breach” means a breach by either Party (Client or Bidder) of any of its obligations under
this Agreement which has or is likely to have an Adverse Effect on the Project which such Party shall
have failed to cure.
“Parties” means Client and Bidder for the purposes of this Agreement and “Party” shall be
interpreted accordingly.
“Services” means the work to be performed by the Bidder pursuant to this Contract, as described
under the “Scope of Work” section.
“Day/Days” means calendar days
“Requirements” shall mean and include schedules, details, description, statement of technical data,
performance characteristics, standards (Indian as well as International) as applicable and specified
in the Contract.
“BSEDC” mean Bihar State Electronics Development Corporation Limited
“Termination Notice” means the written notice of termination of the Agreement issued by BSEDC.
“Service Level” means the level of service and other performance criteria which will apply to the
Services delivered by the Bidder.
“SLA” means the Performance and Maintenance of SLA to be executed as part of the Master Service
Agreement.
“Services” means the work to be performed by the vendor including the supply and procurement of
related hardware, application development & customization, training, technical support, and other
services necessary for proper operation of the intended equipment to be provided by the Vendor and
as specified in the Contract.
"Availability" shall mean the time for which the services and facilities offered by the Bidder are
available for conducting operations.
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“Downtime” is the time the services and facilities are not available to BSEDC and excludes the
scheduled outages planned in advance.
“Incident” refers to any event / abnormalities in the functioning of the solution / Services that may
lead to disruption in normal operations.
“Warranty” means Warranty is for a period of 5 years from the date of 'Go-Live .
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Table of contents
1 Introduction ....................................................................................................................................................... 10
2 Project Overview ................................................................................................................................................ 10
2.1 ABOUT THE STATE ......................................................................................................................................... 10
2.2 PROJECT OBJECTIVE ...................................................................................................................................... 11
3 Schedule of Bid Process ...................................................................................................................................... 12
4 Project Timelines ................................................................................................................................................ 13
5 Instructions to the Bidders ................................................................................................................................14
5.1 GENERAL INSTRUCTIONS................................................................................................................................14
5.2 E-PROCUREMENT 2.0 PROCESS RELATED INSTRUCTIONS. ............................................................................... 15
5.3 BID DOCUMENTS ............................................................................................................................................16
5.4 COMPLETENESS OF RESPONSE ........................................................................................................................16
5.5 PRE-BID CONFERENCE (PBC) & CLARIFICATIONS ..........................................................................................16
5.6 BID SECURITY I.E., EARNEST MONEY DEPOSIT (EMD) ...................................................................................18
5.7 RFP DOCUMENT FEES ...................................................................................................................................18
5.8 COST OF BIDDING ...........................................................................................................................................18
5.9 RIGHT TO TERMINATE THE PROCESS ..............................................................................................................19
5.10 AUTHENTICATION OF BIDS ..........................................................................................................................19
5.11 BID VALIDITY ..............................................................................................................................................19
5.12 LANGUAGE..................................................................................................................................................19
5.13 HANDWRITTEN DOCUMENTS, ERASURES OR ALTERATIONS .........................................................................19
5.14 FRAUD AND CORRUPTION ............................................................................................................................19
5.15 TENDER OPENING...................................................................................................................................... 20
5.16 REJECTION CRITERIA ................................................................................................................................. 20
5.17 LICENSING ................................................................................................................................................. 22
5.18 CLARIFICATIONS ........................................................................................................................................ 22
5.19 PRELIMINARY EXAMINATION ..................................................................................................................... 22
5.20 JOINT VENTURE, CONSORTIUM OR ASSOCIATION ....................................................................................... 23
5.21 INSPECTIONS AND TESTS/POC .................................................................................................................. 23
6 Criteria for Evaluation ....................................................................................................................................... 23
6.1 PRE-QUALIFICATION / ELIGIBILITY CRITERIA ................................................................................................ 23
6.2 QUALIFYING CRITERIA FOR TECHNICAL BID .................................................................................................. 27
6.3 TECHNICAL EVALUATION CRITERIA............................................................................................................... 27
6.4 COMMERCIAL BID EVALUATION .................................................................................................................... 33
6.5 CONDITIONAL OFFERS BY THE VENDORS........................................................................................................ 34
6.6 LATE TENDER OFFERS ................................................................................................................................... 34
6.7 OFFER VALIDITY PERIOD............................................................................................................................... 34
6.8 ADDRESS OF COMMUNICATION...................................................................................................................... 34
6.9 OPENING OF OFFERS ..................................................................................................................................... 34
6.10 CLARIFICATION OF OFFERS ........................................................................................................................ 35
6.11 RIGHT TO ACCEPT ANY OFFER AND TO REJECT ANY OR ALL OFFERS .......................................................... 35
6.12 NOTIFICATION OF AWARD .......................................................................................................................... 35
6.13 PERFORMANCE GUARANTEE ...................................................................................................................... 35
6.14 SIGNING OF CONTRACT .............................................................................................................................. 36
6.15 CONCESSIONS PERMISSIBLE UNDER STATUTES ........................................................................................... 36
6.16 TAXES ........................................................................................................................................................ 36
6.17 RIGHT TO VARY THE SCOPE OF THE WORK AT THE TIME OF AWARD ............................................................. 37
6.18 CHANGE CONTROL ..................................................................................................................................... 37
7 Special Terms and Conditions of the Tender ................................................................................................... 40
7.1 LIQUIDATED DAMAGE ................................................................................................................................... 40
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7.2 CONSEQUENCES OF BREACH AND PENALTIES ................................................................................................ 40

7.3 PENALTY ....................................................................................................................................................... 40
7.4 PATENTS & COPYRIGHT ................................................................................................................................. 40
7.5 GOVERNING LAWS..........................................................................................................................................41
7.6 TERMINATION FOR DEFAULT ..........................................................................................................................41
7.7 EXIT MANAGEMENT .......................................................................................................................................41
7.8 BANKRUPTCY................................................................................................................................................. 43
7.9 FORCE MAJEURE........................................................................................................................................... 43
7.10 INDEMNITY & LIMITATION OF LIABILITY .................................................................................................... 44
7.11 WARRANTY ................................................................................................................................................ 46
7.12 CONFIDENTIALITY...................................................................................................................................... 46
7.13 INSURANCE COVERAGE .............................................................................................................................. 47
7.14 CORRUPT OR FRAUDULENT PRACTICES ...................................................................................................... 48
8 Service Level Agreement ................................................................................................................................... 49
8.1 DEFINITIONS ................................................................................................................................................. 49
8.2 MEASUREMENT OF SLA: ............................................................................................................................... 50
8.3 SLA DURING IMPLEMENTATION PHASE (TILL GO-LIVE) ................................................................................. 51
8.4 POST OPERATION SLA FOR MOBILE & WEB APPLICATION............................................................................. 52
9 Payment Schedule ............................................................................................................................................. 54
9.1 CAPEX PAYMENT ......................................................................................................................................... 54
9.2 OPEX PAYMENT ........................................................................................................................................... 56
10 Scope of work ................................................................................................................................................. 56
10.1 HIGH-LEVEL PROJECT PHASES (SCOPE)..................................................................................................... 58
10.2 DELIVERABLES........................................................................................................................................... 60
10.3 FUNCTIONAL REQUIREMENT SPECIFICATIONS ........................................................................................... 66
10.4 SYSTEM REQUIREMENTS ............................................................................................................................ 66
11 Indicative Bill of Materials .............................................................................................................................81
12 Supply of all Materials as per final BoM at the respective sites .................................................................. 83
13 Installation & Commissioning at sites .......................................................................................................... 83
14 Responsibility Matrix ..................................................................................................................................... 83
15 Common guidelines / comments regarding the compliance ....................................................................... 85
17 Instructions for Pre-Qualification Bid .......................................................................................................... 86
17.1 CHECKLIST FOR THE DOCUMENTS TO BE INCLUDED IN THE PRE-QUALIFICATION ....................................... 86
17.2 FORMAT TO SHARE ORGANIZATIONAL PROFILES ........................................................................................ 86
18 Section – Annexures ...................................................................................................................................... 88
18.1 ANNEXURE-I: COVERING LETTER FOR SUBMISSION OF RFP ....................................................................... 88
18.2 ANNEXURE-II: BIDDER’S INFORMATION .................................................................................................... 90
18.3 ANNEXURE-III: COMPLIANCE SHEET FOR TECHNICAL-QUALIFICATION PROPOSAL .................................... 92
18.4 ANNEXURE-IV: COMPLIANCE SHEET FOR PRE-QUALIFICATION PROPOSAL ................................................ 98
18.5 ANNEXURE–V: BIDDER’S ANNUAL TURNOVER OVER LAST 3 FINANCIAL YEARS .......................................... 101
18.6 ANNEXURE-VI: PROJECT CITATION FORMAT ........................................................................................... 103
18.7 ANNEXURE-VII: DECLARATION FOR NOT BEING BLACKLISTED ................................................................. 104
18.8 ANNEXURE–VIII: FORMAT FOR PERFORMANCE BANK GUARANTEE ........................................................ 106
18.9 ANNEXURE–IX: BANK GUARANTEE FOR EARNEST MONEY DEPOSIT ....................................................... 108
18.10 ANNEXURE- X: STATEMENT OF DEVIATION FROM TENDER TERMS AND CONDITIONS FOR BIDDER .......... 109
18.11 ANNEXURE–XI: TEAM COMPOSITION ....................................................................................................... 110
18.12 ANNEXURE–XII: CURRICULUM VITAE (CV) OF KEY PERSONNEL...............................................................111
18.14 ANNEXURE- XIV: FINANCIAL PROPOSAL – STANDARD FORMS.................................................................. 113
18.15 ANNEXURE- XV: UNPRICED BOQ ............................................................................................................ 120
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18.16 ANNEXURE- XVI: FRS .............................................................................................................................122

18.17 ANNEXURE- XVII: INDICATIVE SURVEY FORM/ FIELDS............................................................................. 131
1 Introduction
Government of Bihar has decided to conduct a comprehensive State-wide Caste Based Survey 2022 to collect
required data to design and develop progressive initiatives for all sections of the society. BSEDC on behalf of
General Administration Department (GAD), Government of Bihar intends to onboard a system integrator (SI)
for Design, development, implementation, digitization, and support of comprehensive application with mobile
app to capture the household and caste-based survey data of the residents in Bihar.
2 Project Overview
2.1 About the State
Bihar is a state in eastern India. It is the third-largest state by population and twelfth-largest by territory, with
an area of 94,163 Sq.
Km. (36,357 sq.
mi). Bihar borders
Uttar Pradesh to its
west, Nepal to the
north, the northern
part of West Bengal
to the east, and with
Jharkhand to the
south. Bihar is also
the world's fourth-
most populous
subnational entity.
At the 2011 Census,

Bihar was the third
most populous state of India with a total population of 104,099,452, nearly 89% of it rural. It was also India's
most densely populated state, with 1,106 persons per square kilometre. Considering the growth rate of
population recorded between 2001 to 2011 census, the current population of Bihar is estimated to be 13.5 Crores.
A major population base of Bihar also resides outside the state, who have relocated due to occupational
requirements.
BSEDC Page 10 of 138

Bihar has a total literacy rate of 63.82% (73.39% for males and 53.33% for females), recording a growth of 20%
in female literacy over the preceding decade. According to the 2011 census, 82.7% of Bihar's population practiced
Hinduism, while 16.9% followed Islam.
The state is administratively divided into 9 divisions and 38 revenue districts. For the administration of urban
areas, Bihar has 261 Urban Local Bodies comprising of 18 Nagar Nigam, 83 Nagar parishads (city councils) and
160 Nagar panchayats (town councils) are having approximately 5733 wards.
The rural Bihar is currently divided into approximately 8460 Panchayats which comprises of near about 45, 274
villages, these villages altogether have approximately 1,14, 788 rural wards.
2.2 Project Objective
Government of Bihar intends to collect household and caste-based data for the entire state and intends to get
the insights from the data and using the same in its progressive government initiatives. BSEDC/GAD intends to
leverage ICT tools for collection and analysis of the survey and data. It will be a time-bound exercise and various
details such as caste, religion, address, etc. will be captured. The outcome of the project is to make available
quality and reliable data for evidence- based policy making, robust decision support system for inclusive
planning, smooth implementation of government welfare schemes, ensuring and enabling the social benefits to
reach the focused and targeted beneficiaries. This data will provide various official statistics on housing, religion,
caste, etc. characteristics of Bihar’s population for the purpose of planning and policy formulation by the state
government.
Following are the high-level requirement for the project-
• Design, Development, Deployment and support of Caste-based Survey Management System (CSMS)
Portal & Mobile Application
• User access management
• Training
• Scanning
• Preparing data models and various reports and analysis of the captured data
• Maintenance and Technical Support

3 Schedule of Bid Process
S. Information Details
No
1. RFP No. and Date Tender NIT No. BSEDC/8960/2022, Dated: 21-10-
2022 at 5:00 pm
2. Last date for submission of pre-bid 03-11-2022 till 1:00 pm

queries for clarifications Email: zahid.lateef@semt.gov.in
3. Pre-bid meeting 04-11-2022 at 11:00 am
Pre-bid meeting Address:
3rd floor, Conference hall, BSEDC, Patna, Bihar
4. Bid validity period 180 days from the last date (deadline) for submission of
proposals.
5. Non-Refundable Tender Fee/ Cost INR. 10,000/- only (exclusive of taxes) (Rupees Ten
Thousand only) payable online through e-Procurement
6. Non-Refundable Tender Processing INR. 5,000 only (exclusive of taxes) (Rupees Five Thousand
Fee (TPF) only) payable online through e-Procurement
7. Earnest Money Deposit (EMD/Bid INR 40,00,000 only (Rupees Forty Lakhs only) through
Security) online payment in e-proc 2.0 site or Bank Guarantee from a
scheduled bank in India and payable at Patna in favour of
BSEDC
8. Last date (deadline) for submission of 11-Nov-2022 till 5 pm

bids
9. Opening of General & Technical Bids 11-Nov-2022 at 5.30 pm
10. Technical Presentation by the “Will be intimated later”

Successful Bidders
11. Place, Time and Date of opening of “Will be intimated later”

financial proposals received in
response to the RFP notice
12. Contact person for queries Mr Zahid Lateef
BELTRON Bhawan, Shastri Nagar, Patna, Bihar
Tel No: - 0612-2281242, 0612-2281857
Fax No: - 0612-2281857
E-mail: zahid.lateef@semt.gov.in

S. Information Details
No
13. Addressee and address at which any Managing Director

supporting/original bank guarantee
BSEDC Ltd,
etc. in response to RFP notice is to be
BELTRON Bhawan, Shastri Nagar,
submitted:
Patna, Bihar
Tel No: - 0612-2281242, 0612-2281857
The Bidding process shall be conducted in an online (e-tendering) manner. Please visit
https://eproc2.bihar.gov.in for further details regarding the e-Tendering process.
All the clarifications / corrigendum to the queries, notification & details terms and conditions regarding, this
tender notice hereafter will be published online on web site https://eproc2.bihar.gov.in.
4 Project Timelines
The project to be completed within the overall proposed timelines mentioned below:
# Description Timeline (Weeks)
1. Issuance of LoI to SI and Onboarding of SI T0
2. Requirement gathering, submission of SRS including solution design T0+ 1

documents and project plan
3. CSMS portal and Mobile Application development T0+6
4. Setting up of Helpdesk cum Support Center at Patna T0+6
5. UAT and sample survey along with generation of sample reports T0+7
6. Submission of CBT, training materials, SOPs and instruction T0+7

manuals
7. Setting up of Scanning Center at Patna T0+7
8. Security Certification of Portal and Mobile Application by Cert-In T0+8

empaneled agency
9. Go-Live of CSMS Portal and Mobile Application (including T1=T0+8

availability in Google Play Store)

# Description Timeline (Weeks)
10. Training to the users identified by GAD T0+9
11. Helpdesk Support for 6 months T1+26
12. Data Entry of Household survey forms by DEO at T1+2

Block/Municipality Level and Finalization of Household Data
13. Finalization of survey data after scrutiny by Supervisors, Charge T1+5

Officers, SDMs, DMs
14. Collection of forms at Scanning Center in Patna T2 - as and when

handed over by GAD
15. Scanning of survey forms by the SI T2+2.
16. Data Analytics and Statistical Report Generation 52 weeks from Go-Live
17. Application and DB Support for 1 Year 52 weeks from Go-Live
Note: T0 is the date of issuance of LoI and will also be considered as the start date of the project. The selected
bidder needs to initiate the project activities from the date of issuance of LoI. Activities mentioned in seral no.
11 and 12 above are responsibility of GoB and SI needs to extend full support during this period including
extension of timeline for these activities as may be required.
5 Instructions to the Bidders
5.1 General Instructions
While every effort has been made to provide comprehensive and accurate background information and
requirements and specifications, Bidders are free to assess and propose the solution needed to meet the
requirements and project objective. All information supplied by Bidders may be treated as contractually binding
on the Bidders, on successful award of the assignment by the BSEDC on the basis of this RFP.
No commitment of any kind, contractual or otherwise shall exist unless and until a formal written contract has
been executed by or on behalf of the BSEDC. Any notification of preferred Bidder status by the BSEDC shall not
give rise to any enforceable rights by the Bidder. The BSEDC may cancel this public procurement at any time
prior to a formal written contract being executed by or on behalf of the BSEDC without giving any reason.
This RFP supersedes and replaces any previous public documentation & communications, and Bidders should
place no reliance on such communications.

5.2 e-Procurement 2.0 Process related instructions.
Submission of Proposals (Through electronic mode only)
1. The Bidder shall submit his bid/tender on e-Procurement 2.0 platform at https://eproc2.bihar.gov.in.
2. The Bidder must have the Class II/III Digital Signature Certificate (DSC) and e-Tendering User-id of
the e-Procurement website before participating in the e-tendering process. The Bidder may use their
DSC if they already have the DSC. They can also take DSC from any of the authorized agencies. For
user-id they have to get registered themselves on e-procurement website https://eproc2.bihar.gov.in
and submit their bids online on the same. Offline bids shall not be entertained by the Tender Inviting
Authority for the tenders published in e-Procurement 2.0 platform.
3. The Bidders shall submit their eligibility and qualification details, Technical bid, Financial bid etc., in
the online standard formats given in e-Procurement 2.0 website. The Bidders shall upload the scanned
copies of all the relevant certificates, documents etc., in support of their eligibility criteria / technical
bids and other certificate /documents in the e-Procurement 2.0 web site. The Bidder shall digitally sign
on the supporting statements, documents, certificates, uploaded by him, owning responsibility for their
correctness/authenticity. The Bidder shall attach all the required documents for the specific tender after
uploading the same during the bid submission as per the tender notice and bid document.
4. All the required documents should be attached at the proper place as mentioned in the e-forms
otherwise the tender of the Bidder will be rejected.
5. Tender Processing Fee (TPF)to be paid through e-Payment mode (i.e., NEFT / RTGS, Net Banking,
Credit / Debit Card) only.
6. Cost of BOQ/ Form Fee to be paid through e-Payment mode (i.e., NEFT / RTGS, Net Banking, Credit
/ Debit Card) only.
7. “Earnest Money Deposit (EMD) can be paid either through online mode or manual mode (BG). In case
of manual mode of payment of EMD, the original hardcopy of the EMD i.e., BG that should be submitted
in the tendering authority office within the next working day after tender closing date.”
8. The tender opening will be done online only.
9. Any corrigendum or date extension notice will be given on the e-Procurement website only.
10. For support related to e-tendering process, Bidders may contact at mentioned below:
Toll Free No. 1800 572 6571,
Email Id: - eproc2support@bihar.gov.in

Note: "Bids along with necessary online payments must be submitted through e-Procurement portal
https://eproc2.bihar.gov.in before the date and time specified in the NIT/RFP. The department/Tendering
Authority doesn't take any responsibility for the delay / Non-Submission of Tender / Non-Reconciliation of
online Payment caused due to Non-availability of Internet Connection, Network Traffic / Holidays or any other
reason."
5.3 Bid Documents
Bidder is expected to examine all instructions, forms, terms, and requirements in the bid document. Failure to
furnish all information required by the bid document or submit a Bid not substantially responsive to the bid
document in every respect may result in the rejection of the Bid. The bids should be submitted in two parts as
mentioned hereunder on or before last date and time of submission mentioned in this RFP or through any
corrigendum.
- Pre-qualification & Technical bid as per eligibility criteria specified

- Financial Bid
Bidders should enclose with their offer’s full details of all the equipment and services offered as well as their
latest equipment and services available with full documentation and descriptive literature supplementing the
description and point out any special feature of the equipment and services. All documentation is required to be
in English.
5.4 Completeness of Response
I. Bidders are advised to study all instructions, forms, terms, requirements and other information in the
RFP documents carefully. Submission of the bid shall be deemed to have been done after careful study
and examination of the RFP document with full understanding of its implications.
II. Failure to comply with the requirements of this paragraph may render the Proposal non-compliant and
the Proposal may be rejected. Bidders must:
a. Include all documentation specified in this RFP;
b. Follow the format of this RFP and respond to each element in the order as set out in this RFP
c. Comply with all requirements as set out within this RFP.
5.5 Pre-bid Conference (PBC) & Clarifications
BSEDC shall hold a pre-bid meeting with the prospective Bidders on the mentioned date. The Bidders will have
to ensure that their queries for Pre-Bid meeting should reach to BSEDC via e-mail as per the schedule and
contact mentioned in “schedule of bid process” only in editable excel format.

The responses will be transmitted to the prospective Bidders through appropriate means. However, it will be
Bidder’s responsibility that they collect all responses. Non-attendance at the Pre-Bid Conference will not be a
cause for disqualification of a Bidder. The queries should necessarily be submitted in the following format in
editable excels.
For each Bidder, maximum of 2 representatives are allowed. The representatives should be employees of the
Bidding Company.
S. RFP Document Section & Page Content of RFP Points of

No. Reference(s) Number(s) requiring clarification
Clarification(s)
1.
2.
3.
4.
BSEDC shall not be responsible for ensuring that the Bidders’ queries have been received and/or addressed by
them. Any requests for clarifications after the indicated date and time may not be responded by BSEDC.
1.1.1 Responses to Pre-Bid Queries and Issue of Corrigendum:
Tenderer reserves the right not to respond to any/all queries raised or clarifications sought if, in their opinion
and at their sole discretion, they consider that it would be inappropriate to do so or do not find any merit in it.
The corrigendum shall be uploaded on the website https://eproc2.bihar.gov.in.
BSEDC will endeavour to provide timely response to all queries. However, BSEDC makes no representation or
warranty as to the completeness or accuracy of any response; nor does BSEDC undertake to answer all the
queries that have been posed by the Bidders.
At any time prior to the last date for receipt of bids, BSEDC may, for any reason, whether at its own initiative or
in response to a clarification requested by a prospective Bidder, modify the RFP Document through a
corrigendum. The Corrigendum (if any) & clarifications to the queries from all Bidders will be posted on the
website https://eproc2.bihar.gov.in .
Any such corrigendum shall be deemed to be incorporated into this RFP. In order to provide prospective Bidders
reasonable time for taking the corrigendum into account, BSEDC may, at its discretion, may extend the last date
for the receipt of Proposals.

5.6 Bid security i.e., Earnest Money Deposit (EMD)
a. Bidders shall submit, along with their Bids, EMD of INR 40,00,000/- (Forty Lakhs Only), in the form of
a Bank Guarantee (in the format specified in Annexure IX issued by any nationalized/scheduled
commercial bank in favor “Bihar State Electronics Development Corporation Ltd’, payable at Patna and
should be valid for 6 months from the date of submission of technical bid response. No interest shall be
payable on Bid Security under any circumstance. Bidders can also make the EMD payment through the
online at e-proc site.
b. EMD of all unsuccessful Bidders would be refunded by BSEDC within sixty (60) days of the Bidder being
notified as being unsuccessful. The EMD, for the amount mentioned above, of successful Bidder would
be returned upon submission of Performance Bank Guarantee as per the format provided in Annexure
VIII.
c. The successful Bidder's Bid security shall be discharged upon the Bidder signing the Agreement.
d. The EMD amount is interest free and will be refundable to the unsuccessful Bidders without any accrued
interest on it.
e. The bid / proposal submitted without EMD, mentioned above, will be summarily rejected.
f. The EMD may be forfeited:
i. If a Bidder withdraws its bid during the period of bid validity.
ii. In case of a successful Bidder, if the Bidder fails to sign the contract in accordance with this RFP.
5.7 RFP Document Fees
RFP document fee should be paid online through e-payment mode i.e., NEFT/RTGS/ Credit Card/ Debit Card
on https://eproc2.bihar.gov.in . Proposals received without or with inadequate RFP Document fees shall be
rejected.
5.8 Cost of Bidding
The Bidder shall bear all costs associated with the preparation and submission of its Bid and The BSEDC shall
in no event be held responsible or liable for these costs, regardless of the conduct or outcome of the bidding
process.

5.9 Right to Terminate the Process
a) BSEDC may terminate the RFP process at any time and without assigning any reason. BSEDC makes no
commitments, express or implied, that this process will result in a business transaction with anyone.
b) This RFP does not constitute an offer by BSEDC. The Bidder's participation in this process may result
BSEDC selecting the Bidder to engage towards execution of the contract.
5.10 Authentication of Bids
The Proposal should be accompanied by a board resolution/power-of-attorney in the name of the signatory of
the Proposal.
5.11 Bid Validity
All bids should remain valid for a period of 180 days (i.e., 6 months) from the Last date (deadline) for submission
of bids and BSEDC reserves the right to reject a bid valid shorter than 6 months considering as non-responsive
without any correspondence.
In special circumstances, BSEDC may solicit extension of the period of validity from a Bidder. The request and
the response thereto shall be made in writing. Extension of validity period by the Bidder shall be unconditional.
The EMD provided shall also be sufficiently extended. Bidder granting extension of validity will not be permitted
to modify its technical or financial bid.
5.12 Language
The Proposal should be filled by the Bidder in English language only. If any supporting documents submitted
are in any language other than English, translation of the same in English language is to be duly attested by the
Bidders
5.13 Handwritten documents, Erasures or Alterations
The offers containing erasures or alterations will not be considered. There should be no hand-written material,
corrections or alterations in the offer. Filling up of the information using terms such as “OK”, “noted”, “as given
in brochure/manual” may not be acceptable and may lead to the dis-qualification of the Bid.
5.14 Fraud and corruption
BSEDC require that Bidder must observe the highest standards of ethics during the entire process of tendering
and during execution of the contract. In pursuance of this policy, The BSEDC define, for the purpose of this
provision, the terms set forth as follows:

a) “Corrupt practice” means the offering, giving, receiving or soliciting of anything of value to influence the
action of the Department in contract executions.
b) "Fraudulent practice" means a misrepresentation of facts, in order to influence a procurement process or

the execution of a contract, to Department, and includes collusive practice among Bidders (prior to or after
Proposal submission) designed to establish Proposal prices at artificially high or non-competitive levels and
to deprive The BSEDC of the benefits of free and open competition.
c) “Unfair trade practices” means supply of services different from what is ordered on or change in the Scope
of Work which is given by the BSEDC in this Tender.
d) “Coercive Practices” means harming or threatening to harm, directly or indirectly, persons or their property
to influence their participation in the execution of contract.
The BSEDC shall reject the Bid proposal for award of contract, if it determines that the Bidder recommended
for award, has been found to have been engaged in corrupt, fraudulent of unfair trade practices. Once the
contract is signed and if it is noticed that the SI has indulged into the Corrupt / Fraudulent / Unfair / Coercive
practices, it will be a sufficient ground for the BSEDC for termination of the contract and initiate blacklisting of
the Bidder.
5.15 Tender Opening
The Proposals submitted before the last date and time of submission will be opened as per the schedule of bid
process mentioned in the data sheet of this RFP or notified by a corrigendum through the e-proc site.
5.16 Rejection criteria
Besides other conditions and terms highlighted in the Tender Document, bids may be rejected under following
circumstances:
5.16.1 General rejection criteria
a) Conditional Bids;
b) If the information provided by the Bidder is found to be incorrect / misleading / fraudulent at any stage
/ time during the Tendering process;
c) Any effort on the part of a Bidder to influence the bid evaluation, bid comparison or contract award
decisions;
d) Bids without signature of person (s) duly authorized on required pages of the bid;
e) Bids without power of attorney/ board resolution.

5.16.2 Pre-Qualification rejection criteria
a) Bidders not complying with the Eligibility Criteria given in this Tender
b) Failure to furnish all information required by the Tender Document or submission of a bid not
substantially responsive or clarification sought by BSEDC is not adequately addressed and complied by
the Bidder;
5.16.3 Technical rejection criteria
a) Technical Bid containing commercial details;
b) Revelation of Prices in any form or by any reason before opening the Commercial Bid;
c) Failure to furnish all information required by the Tender Document or submission of a bid not
substantially responsive to the Tender Document in every respect;
d) Bidders not quoting for the complete scope of Work as indicated in the Tender Documents, addendum
(if any) and any subsequent information given to the Bidder;
e) Bidders not complying with the Technical and General Terms and conditions as stated in the Tender
Documents;
f) The Bidder not confirming unconditional acceptance of full responsibility of providing services in
accordance with the Scope of work and Service Level Agreements of this tender
g) Each Bidder should offer/ quote single make and models against each item wherever applicable. Bidder
quoting multiple make and models for single product in their technical bid may lead to rejection at the
discretion of BSEDC.
h) Bidder along with all OEMs should disclose all the information (during bid submission) required for
evaluation of the submitted bids. In case of Bidders or OEMs not disclosing the required information
may lead to rejection of the bid/product/OEM at the discretion of BSEDC.
5.16.4 Commercial Rejection Criteria
a) Incomplete Price Bid;
b) Price Bids that do not conform to the Tender’s price bid format;
c) If there is an arithmetic discrepancy in the commercial Bid calculations the Technical Committee shall
rectify the same. If the Bidder does not accept the correction of the errors, its bid may be rejected.

5.17 Licensing
The Implementing Agency will follow the following licensing conditions:
a) The SI shall procure the licenses of the third-party software in accordance with its procedures by
payment of applicable license fees on behalf of BSEDC. The licenses thus procured would be in the name
of BSEDC. All associated services such as updates, upgrades and patches should be extended to BSEDC
as part of the Licensing.
b) The SI should provide adequate licenses for all the modules mentioned in the scope so that all users can
access their respective functionalities as per their role without any constraints.
c) All licenses should be either supported by OEMs/subscription providers for entire contract period.
d) All the aforesaid products should have a roadmap for updates and patch management either from OEM
or Subscription provider and providing the same would be the responsibility of the SI for the contract
period.
5.18 Clarifications
If deemed necessary, BSEDC may seek clarifications on any aspect from the Bidder. However, that would not
entitle the Bidder to change or cause any change in the substance of the tender submitted or price quoted.
BSEDC may, if so desire, ask the Bidder to give a presentation for the purpose of clarification of the tender. All
expenses for this purpose, as also for the preparation of documents and other meetings, will be borne by the
Bidders.
5.19 Preliminary Examination
a) BSEDC will examine the bids to determine whether they are complete, whether required bid security
has been furnished, whether the documents have been properly signed, and whether the bids are
generally in order.
b) Bids from bidders without proper authorization from the manufacturer shall be treated as non-
responsive.
c) A bid determined as not substantially responsive will be rejected by BSEDC and may not subsequently
be made responsive by the Bidder by correction of the non-conformity.
d) BSEDC may, if necessary, waive any minor informality or non-conformity or irregularity in a bid, which
does not constitute a material deviation, provided such a waiver does not prejudice or affect the relative
ranking of any Bidder

5.20 Joint Venture, Consortium or Association
Joint Venture, Consortium or Associations of Companies is not allowed.
5.21 Inspections and Tests/POC
As per the necessity, BSEDC may ask to demonstrate functionalities of supplied products, in which the Bidder
will have to provide necessary support. Conducting Inspection/Tests/POC is solely on BSEDC’s discretion.
6 Criteria for Evaluation
a) The overall objective of this evaluation process is to select the capable and qualified bidder for Design,
Develop, Implementation and Management of Caste-Based Survey Management System (CSMS) Portal
and Mobile Application, Security Infrastructure, Scanning of surveyed forms, Data analytics, Reporting
and Training for General Administration Department, Govt. of Bihar. First the Pre-Qualification
Proposal will be evaluated and only those Bidders who qualify the requirements will be eligible for next
set of evaluations. Technical Proposal and Commercial Proposal of Bidders who do not meet the Pre-
Qualification criteria will not be considered.
b) The technical score of all the Bidders would be calculated as per the criteria mentioned in Section
“Technical Evaluation Criteria” of this RFP. All the Bidders who will achieve 75 or more marks in the
technical evaluation would be eligible for the next stage, i.e., Financial Bid opening.
c) Proposals of Companies would be evaluated as per Technical Evaluation Criteria. Bidders should clearly
indicate, giving explicit supporting documentary evidence, with respect to the below, in absence of
which their proposals will be rejected summarily at the qualification stage itself.
6.1 Pre-qualification / Eligibility criteria
The Bidder must meet the following pre-qualification requirements to become eligible for the Technical &
Commercial Evaluation.
Eligibility Criteria for Bidder

Sr. Description Basic Requirement Specific Requirements
No. Documents
1 Legal Entity The Bidder should be a Company / Firm registered Valid documentary proof of
under the Indian companies act, 1956 as amended in Certificate of Incorporation
2013 (or) a firm registered under the Limited or Certificate of
Liability Partnership Act,2008 (or) a firm registered Commencement or
under the Partnership Act,1932 and should be older certificate of registration
than five years as on bid submission date. The Bidder
should be a single legal entity.
2 Financial The Bidder should have an average annual turnover 1. Certificate from
Turnover of at-least Rs.100 crore, including at least 80 crore Chartered Accountant
from Software Development, Implementation & (CA)/Statutory Auditor
Support for the last three (3) financial years for meeting the criteria
which audited financial statements are available (FY mentioned
2019-20, FY 2020-21, FY 2021-22) 2. Extract from Audited
Profit & Loss Statement
and Balance Sheet of
the three financial years
(FY 2019-20, FY 2020-
21, FY 2021-22)
3 Financial Net Positive Net Worth in last 3 Financial Years: Certificate from the
Statutory Auditor/CA on
Worth
net worth in last three (3)
Bidder should have positive net worth for last three
financial years (FY 2019-20,
(3) financial years (FY 2019-20, FY 2020-21, FY
FY 2020-21, FY 2021-22)
2021-22)
4 Tax Valid Goods and Services Tax Registration (GST) Valid documentary proof of:
registration Certificate and PAN Number. i. GST registration

document.
and GST
ii. PAN Card

No. Documents
5 Project During the last five years the Bidder must have Copy of work order(s)/
Experience experience of scanning & digitization work in any 3 Purchase Order/Completion

projects under Central/State/PSU organization, Certificate supported by the
In Scanning
having more than 8 crore documents (in total) completion or Go Live or
& Digitization
scanned during last 5 years in accordance with the FAT or certificate issued by
conditions stated below. the customer.
a. Single order of value Rs. 4 Crore or more;

OR
b. Two orders each having minimum value of

Rs. 3 Crores or more; OR
c. Three orders each having minimum value of

Rs. 2 Crores or more
6 Project The Bidder must have experience of at least 3 1. Client certificate
Experience projects under Central/State/PSU organization 2. Work order/agreement

which is similar in nature in past five years as on date copy
In Mobile &
of bid submission where one project should have a
Web
single contract value of at least INR 14 Crores.
Application
development
Definition of Similar project: Mobile & Web based
Application Software Development & Support with

Data Processing, Data Analytics & Database
Management.
Note: The Work Order Value above refers to the

Web, mobile application and associated systems
software, cost of database in the Work Order which
is mentioned distinctly and not the composite value
of the Work Order.

No. Documents
7 Technical The Bidder must have strength of more than 500 IT Certificate from Bidder’s
Manpower Professionals in Mobile & Web HR Department
development/Software Development &
Implementation/application development/database
administration, having B.E./ B.Tech./ MCA/ M.
Tech/ M.Sc.-IT/ MBA-IT, in its payroll as on bid
submission date
8 Mandatory The Bidder shall: Self-
Undertaking a) Not be insolvent, bankrupt or being wound-up, Certification/Declaration
not have its affairs administered by a court or a duly signed by authorized
judicial officer, not have its business activities signatory on company letter
suspended and must not be the subject of legal head.
proceedings for any of the foregoing reasons.
b) Not blacklisted with any of the Central/State
Government/PSU or any government agency as on

the date of submission of the bid.
9 Certifications The Bidder should have all the below certifications Copy of valid certifications
which are valid at the time of bidding (as on the date in the name of the Bidder
of publication of RFP):
1. The Bidder should have CMMi Level 5 or latest

certificates which are valid at the time of bid
submission
2. ISO 9001: 2008 or above
3. ISO 27001: 2013 or above
In case of bidders where any of the certification is

under renewal, the bidder shall provide the details of
the previous certification and the current
assessment details for consideration in the bid
evaluation process.

Note: Self-certificate from SI needs to be submitted for above clauses wherever applicable which may be cross
verified. BSEDC may ask for more details or documentary evidence to cross verify the self-certificates. In
absence of any of the above, the bid will be treated as non-responsive and may be summarily rejected.
6.2 Qualifying Criteria for Technical Bid
Prior to the detailed evaluation of the Technical Bids, BSEDC shall determine whether each bid is (a) complete,
(b) is accompanied by the required information and documents and (c) is substantially responsive to the
requirements set forth in the RFP documents.
BSEDC has formed a Technical Committee, which will evaluate both technical & commercial bids received in
response to this RFP. The findings of the said Committee and subsequent decision of State Government shall be
final and binding on all the Bidders. Only those Bidders, who fulfil all the criteria / requirements mentioned in
the bid, shall be eligible and qualified for technical scrutiny as per the Evaluation Framework given below.
BSEDC may in its sole discretion, waive any informality or non-conformity or irregularity in a Bid Document,
which does not constitute a material deviation, provided such a waiver does not prejudice or affect the relative
ranking of any Bidder.
6.3 Technical Evaluation Criteria
A detailed evaluation of the bids shall be carried out in order to determine whether the Bidders are competent
enough and whether the technical aspects are substantially responsive to the requirements set forth in the RFP.
Bids received would be assigned scores based on the parameters defined in table below.
Sl# Evaluation Criteria Maximum

Marks
1 Relevant experience of the Bidder 60
2 Technical Solution, Approach & Methodology 20
3 Proposed resources 20
A. Relevant experience of the Bidder

# Technical evaluation Criteria Basis of Max Documents

Evaluation Marks Required
1 Average annual turnover in INR For turnover 15 Certificate from

including turnover from Software between > INR 100 Chartered Accountant
Development, including Mobile & Cr. to = < INR 150 (CA)/Statutory
Web based Application, Software Cr. (9 Marks) Auditor
Development & Support with Data For additional 50 Cr
Processing, Data Analytics & of turnover – 1 mark
Database Management, each upto maximum
Implementation & Support in last 3 15 marks under this
financial years (Turnover in INR category
Crores) as on bid submission date.
2 The Bidder must have experience of >14 crores: 15 Marks 25 1. Client certificate
project under Central/State/PSU For additional 10 Cr 2. Work order/
organization which is similar in of project value – 2 agreement copy
nature in past five years as on date mark each upto
of bid submission where contract maximum 25 marks
value is at least INR 14 Crores. under this category
Definition of Similar project: Mobile
& Web based Application Software
Development, Support and
Scanning of Survey Forms.
Note: The Work Order Value above
refers to the Web, mobile
application and associated systems
software, cost of database and
scanning of survey forms in the
Work Order which is mentioned
distinctly and not the composite
value of the Work Order.
3 Previous experience of Software One project - 12 20 1. Client certificate
Development, including Mobile & Marks 2. Work
Web based Application, For additional order/agreement
implementation & Support Projects project – 2 mark copy
within last 5 years- Central/State each upto maximum
Government/PSUs. 20 marks under this
The value of each project should be category
more than Rs. 14 Crore.
refers to the Web, mobile
application and associated systems
software and cost of database in the
Work Order which is mentioned
distinctly and not the composite
value of the Work Order.


B. Technical Solution, Approach & Methodology
# Technical Basis of Evaluation Max Documents

evaluation Marks Required
Criteria
4 Understanding of Proposed technical submission and 20 Technical Proposal
the requirements of technical presentation and Presentation by
the project and 1.Project Understanding – 2 marks Proposed Project
proposed solution Manager
2.Proposed System Architecture - 4
marks
3.Implementation Methodology – 2
marks
4. Work plan - 2 marks
5.Reporting and Customization
Strategy – 2 marks
6. Value Additions/new ideas – 2
marks
7. Presentation of understanding and
Proposed Solution: 6 Marks

C. Proposed resources
Role / Min Educational Min. Relevant Experience Max. Support

Position Qty Qualificatio Exp Mark Document
n (In Yrs.) s
Team 1 B.E./B.Tech. / 8 Total Experience: Should 7 CV signed
Leader/ MCA possess at least 8 years of By
Project experience in IT domain. authorized
Manager Should have more than 5
signatory
(to be years of experience of
placed at handling such large
client site projects as a
at Patna for project/program manager
entire Should have led a team of
project 20+ people and must have
period) managed at least one
similar project
• Exp. of >= 12 Yrs.
– 5 Marks
• Exp. of >= 5 Yrs. –

4 Marks
• Exp. of >= 8 Yrs. –

3 Marks
Project Management
certification like PMP or
Prince 2 – 2 marks


n (In Yrs.) s
Developer 2 B.E./ B.Tech. 8 Experience of at least 8 5 CV signed
for Web in IT/CS/ECE, years in providing pre- by
Portal MCA production and
authorized
(to be production support of
applications and signatory
placed at
client site troubleshooting.
at Patna. 2 Should have good
resources understanding of
for first 3 application developed on
months proposed technology.
after Go- • Exp. of >= 12 Yrs.
Live, 1
– 2 Marks
resource
for balance
9 months) • Exp. of >= 10 Yrs.
– 1.5 Marks
• Exp. of >= 8 Yrs. –

1 Mark
Certified Scrum
master/agile methodology
– 0.5 mark
Developer 2 B.E./ B. Tech/ 5 Experience of at least 5 5
for Mobile MCA years in providing
App pre-production and
production support of
(to be mobile
placed at applications and
client site troubleshooting.
at Patna for Should have minimum 3
3 months years’ experience of
after Go- Android based mobile
Live) application development
on proposed technology.
Exp. of >= 10 Yrs. – 2.5
Marks
Exp. of >= 8 Yrs. – 1.5
Marks
Exp. of >= 5 Yrs. – 1 Mark


n (In Yrs.) s
Database 2 B.E./ 5 At least 5 years’ 3 CV signed
Administra B.Tech./MCA experience in Database by
tor cum management
authorized
Data Minimum 2 years of
Analyst for signatory
experience in data
reporting analytics and MIS
reporting
(to be Exp. of Database
placed at Management >= 7 Yrs. – 1
client site Marks
at Patna. 2 Exp. of Database
resources Management >= 5 Yrs. –
for first 3 0.5 Mark
months
Exp. of data analytics and
after Go-
MIS reporting >= 3 Yrs. –
Live, 1
0.5 Mark
resource
for balance Exp. of data analytics and
9 months) MIS reporting >= 2 Yrs. –
0.25 Mark
Note:
• Each Technical Bid will be assigned a technical score out of a maximum of 100 as per the criteria specified
above.
• Minimum absolute technical score to qualify for Technical Bid is 75.
• BSEDC decision in this regard shall be final & Evaluation of Technical Proposals by TEC shall not be
questioned by any of the Prospective Bidder(s).
• Although, separate marks have not been earmarked for Category-wise numbers of required & experienced
manpower, but it is mandatory. In case, the Bidder fails to provide mandatory numbers of manpower
having prescribed qualification and years of experience, it will be disqualified in Technical Criteria.
• Apart from the mentioned manpower in the Technical evaluation criteria, additional resource for Helpdesk
Support to be provided as asked in the RFP.
6.4 Commercial Bid Evaluation
Commercial Bid of only those Bidders who obtain minimum 75% in the overall technical score shall be opened.
Bidder quoting the lowest price (L1) will be declared as the successful Bidder. The lowest evaluated bid price
will be the total of lowest quoted CAPEX & OPEX cost inclusive of applicable taxes.
In the event that, if there are 2 or more Bidders who have offered the same lowest Evaluated Bid Price, the
Bidder securing the highest technical score will be adjudicated as the “Best responsive bid” for award of the
Project. The successful Bidder would be awarded the letter of Intent (LOI).

In case more than one Bidder have offered the same lowest Evaluated Bid Price and they have the same technical
score, BSEDC will determine the Successful Bidder out of such Bidders in a manner as considered appropriate
by BSEDC and BSEDC decision in this regard shall be final and binding on all Bidders.
In the above process, if there are only two eligible Bidders scoring qualifying marks, BSEDC reserves the right
to go ahead with Commercial Bid evaluation with those two Bidders only.
In financial bid evaluation if L1 Bidder does not agree or is found incapable to accept order or rejects the order/
LOI, then subsequently L2 and L3 will be given chance to execute the order provided they matches the L1
Bidder’s price. Any figures (price) if left blank by the Bidder in Financial e-form will be taken as ‘0’ (zero) by
BSEDC.
6.5 Conditional offers by the Vendors
The vendor should abide by all terms and conditions specified in the RFP Document. Conditional offers shall be
liable for dis-qualification.
6.6 Late Tender offers
Any tender offer received by BSEDC after the deadline for submission of tender offer prescribed by BSEDC, will
be summarily rejected.
6.7 Offer Validity Period
Proposals shall be valid for a period of 180 days (one hundred and eighty days) from the last date (deadline) for
submission of bids. A Proposal valid for shorter period may be considered as non-responsive. In exceptional
circumstances, at its discretion, BSEDC may solicit the Bidder's consent for an extension of the validity period.
The request and the responses thereto shall be made in writing or by fax or email.
6.8 Address of Communication
Offers should be addressed to the BSEDC and submitted at below given address:
Managing Director,
BSEDC Ltd,
BELTRON Bhawan, Shastri Nagar,
Patna, Bihar
Tel No: - 0612-2281242, 0612-2281857
6.9 Opening of Offers

Offers received within the prescribed closing date and time will be opened on the date, time to be communicated
separately to all the Bidders who have purchased the RFP documents.
The dates for opening of Technical would be communicated subsequently, as and when the Pre-qualification
scrutiny is completed. Vendors would be given sufficient notice to make technical presentation with respect to
the Evaluation Framework and their proposed solution. Duration of the presentation would be about 1 hour.
Vendors who qualify in the Technical Evaluation will be informed of the location, date, and time set for opening
of financial proposals.
6.10 Clarification of Offers
To assist in the scrutiny, evaluation and comparison of offers, BSEDC may, at its discretion, ask some or all
vendors for clarifications with regards to their offer. The request for such clarifications and the response will
necessarily be in writing (by letter / fax / email). Failure of a Bidder to submit additional information or
clarification as sought by BSEDC within the prescribed period will be considered as a non-compliance and the
proposal may get evaluated based on the limited information furnished along with the bid proposal.
6.11 Right to Accept Any Offer and to Reject Any or All Offers
BSEDC, reserves the right to accept or reject any tender offer, and to annul the tendering process and reject all
tenders at any time prior to award of control, without thereby incurring any liability to the affected vendor(s) or
any obligation to inform the affected vendor(s) of the grounds for such action.
6.12 Notification of Award
BSEDC will notify the successful Bidder via letter / fax /email of its intent of accepting the bid. Within 7 days of
receipt of the Letter of Intent issued by the BSEDC, the successful Bidder shall be required to sign the LoI and
return the same to the address specified above as a token of acceptance of the LoI.
6.13 Performance Guarantee
As a condition precedent to execution of the Agreement, the successful Bidder shall ensure submission of the
requisite unconditional irrevocable Bank Guarantee, in the prescribed format within 15 days of receipt of the
LoI/Work order as a Performance Guarantee for the services to be performed under the resultant Agreement.
The Bank Guarantee shall be equivalent to 10% of the total Order value and must be issued by a Nationalized/
Scheduled commercial Bank. The Performance Guarantee shall be valid for the term of the resultant Agreement
and shall be renewed and maintained as necessary by the SI for the term of the resultant Agreement, and
extensions if any.

Earnest Money Deposits (EMD) submitted by the Bidders along with their proposal shall be refunded to all
Bidders, except the successful Bidder, within 60 days of issuance of the LoI. EMD of the successful Bidder shall
be returned on successful execution of the resultant Agreement.
The Performance Guarantee may be liquidated by the BSEDC as penalty / liquidated damages resulting from
the System Integrator’s (SI) failure to complete its obligations under the resultant Agreement. The Performance
Guarantee shall be returned by BSEDC to the vendor within 90 days of the term/expiration of the resultant
Agreement after applicable deductions as per the Agreement, if any.
6.14 Signing of Contract
Subsequent to BSEDC’s notification to the successful Bidder by way of a LoI, acceptance of the LoI and
submission of the Performance Guarantee, the successful Bidder shall execute the Agreement with the BSEDC.
Failure of the successful Bidder to furnish the Performance Guarantee or execute the Agreement within 15 days
from issue of LoI shall cause the EMD of the successful Bidder to be liquidated. In such event, BSEDC shall
negotiate with the next eligible Bidder. The successful Bidder will be liable to indemnify BSEDC for any
additional cost or expense, incurred on account of failure of the successful Bidder to execute the Agreement.
However final BOQ and order value may vary which shall be acceptable by the next eligible Bidder.
Notwithstanding anything to the contrary mentioned above, the BSEDC at its sole discretion shall have the right
to extend the timelines for execution of Agreement on the request of the successful Bidder, provided the same
is bona fide.
6.15 Concessions permissible under statutes
Bidder, while quoting against this tender, must take cognizance of all concessions permissible, if any, under the
statutes and ensure the same is passed on to the Purchaser, failing which it will have to bear extra cost. In case
Bidder does not avail concessional rates of levies like customs duty, excise duty, sales tax, etc. BSEDC will not
take responsibility towards this. However, BSEDC may provide necessary assistance, wherever possible, in this
regard.
6.16 Taxes
The Bidders shall fully familiarize themselves about the applicable domestic taxes (such as GST, income taxes,
duties, fees, levies, etc.) on amounts payable by the Purchaser under the resultant Agreement. All such taxes
must be included by Bidders in the financial proposal. (Bidder to find out applicable taxes for the components
being proposed.)

6.17 Right to vary the scope of the work at the time of Award
The Purchaser reserves its right to make changes to the scope of the work at the time of execution of the resultant
Agreement. If any such change causes an increase or decrease in the cost of, or the time required for the SI’s
performance of any part of the work under the resultant Agreement, whether changed or not changed by the
order, an equitable adjustment (if required) shall be made in the Contract Value or time schedule, or both, and
the Agreement shall accordingly be amended. Any claims by the SI for adjustment under this Clause must be
asserted within thirty (30) days from the date of the SI’s receipt of the BSEDC changed order.
6.18 Change Control
(i) This Section describes the procedure to be followed in the event of any proposed change to a Contract
Agreement (“Contract Agreement”), Project Implementation Phase, SLA and scope of work and functional
requirement specifications. Such change shall include, but shall not be limited to, changes in the scope of
services provided by the SI and changes to the terms of payment as stated in the Terms of Payment
Schedule.
(ii) BSEDC or its nominated agencies and the SI recognise that change is an inevitable part of delivering
services and that a significant element of this change can be accomplished by re-organizing processes and
responsibilities without a material effect on the cost. The SI will endeavour, wherever reasonably
practicable, to effect change without an increase in the terms of payment as stated in the payment terms
and BSEDC or its nominated agencies will work with the SI to ensure that all changes are discussed and
managed in a constructive manner.
(iii) This Change Control Schedule sets out the provisions which will apply to all the changes to the Agreement
and other documents except for the changes in SLAs for which a separate process has been laid out, such
as:
(iv) “A notice of the proposed revision (“SLA Change Request”) shall be served to BSEDC or the SI as the case
may be.
(v) This Change Control Process sets out the provisions which will apply to changes to the:
• Contract Agreement; and/or
• Project Implementation; and/or
• Operations and Management SLA”
(vi) Due to the evolving nature of the requirements and the complexity of the project, changes may be required
before, during and after rollout of this system and delivery of the scope. These changes may require

modification to the software, infrastructure and underlying processes and may thus have a financial
impact.
(vii) SI is required to work with BSEDC to ensure that all changes are discussed, managed, and implemented
in a constructive manner.
(viii) One of the key requirements is that the SI will be responsible for providing system availability and deliver
the entire scope according to defined service levels. This responsibility includes responsibility to
implement upgrades, enhancements, extensions and other changes to the scope in order to maintain and
extend reliable information systems, services and service delivery mechanism.
(ix) This section describes the procedure to be followed in the event of any proposed change to the scope of
work and SLAs. Such change shall, inter alia, include:
▪ Requests for requirements changes (additions, deletions, modifications, deferrals) in Scope of Work
(including software)
▪ Requests for resolving the problems
▪ Requests for enhancements in scope
(x) The Change Control procedure applies to base-lined work products created or managed by the members
of the project. The Change Control process excludes any work products that are still under development.
(xi) All planned or emergency changes to any component of the system shall be through the Change
Management Process approved by BSEDC. The SI needs to follow all such processes (based on industry
ITSM framework). For any change, SI shall ensure:
▪ Detailed impact analysis

▪ Change plan with Roll back plans
▪ Appropriate communication on change required has taken place
▪ Proper approvals have been received
▪ Schedules have been adjusted to minimize impact on existing systems
▪ All associated documentations are updated post stabilization of the change
▪ Version control maintained for software changes
The SI shall define the Software Change Management and Version control process. For any changes to the
solution, SI has to prepare detailed documentation including proposed changes, impact to the system in
terms of functional outcomes/additional features added to the system etc. SI shall ensure that software
and hardware version control is done for entire duration of SI’s contract.

6.18.1 Change Control Note (CCN)
The change requests in respect of the Contract Agreement (Contract Agreement), the Project Implementation,
the operation, the SLA or Scope of work and Functional Requirement specifications will emanate from the
Parties' respective Project Manager who will be responsible for obtaining approval for the change and who will
act as its sponsor throughout the Change Control Process and will complete Form, provided in RFP. CCNs will
be presented to the other Party's Project Manager who will acknowledge receipt by signature of the CCN.
The SI and BSEDC or its nominated agencies, during the Project Implementation Phase during the Operations
and Management Phase and while preparing the CCN, shall consider the change in the context of the following
parameter, namely whether the change is beyond the scope of Services including ancillary and concomitant
services required and as detailed in the Scope of Work related sections of the RFP.
6.18.2 Quotations
The SI shall assess the CCN and complete Change Control Note (CCN) format, provided as Form of RFP. In
completing the CCN the SI shall provide as a minimum:
• a description of the change;
• a list of deliverables required for implementing the change;
• a timetable for implementation;
• an estimate of any proposed change;
• any relevant acceptance criteria;
• an assessment of the value of the proposed change;
• Material evidence to prove that the proposed change is not already covered within the Agreement and
the scope of work.
Prior to submission of the completed CCN to BSEDC or its nominated agencies, the SI will undertake its own
internal review of the proposal and obtain all necessary internal approvals. As a part of this internal review
process, the SI shall consider the materiality of the proposed change in the context of the Contract Agreement
and the Project Implementation affected by the change and the total effect that may arise from implementation
of the change.

6.18.3 Costs
Each Party shall be responsible for its own costs incurred in the quotation, preparation of CCNs and in the
completion of its obligations described in this process provided the SI meets the obligations as set in the CCN.
In the event the SI is unable to meet the obligations, as defined in the CCN, then the cost of getting it done by
third party will be borne by the SI. The payment to the SI for the Change Management will be done as per the
process agreed by BSEDC.
7 Special Terms and Conditions of the Tender
7.1 Liquidated Damage
Notwithstanding BSEDC’s right to cancel the order, liquidated damages for delay in Go-Live (refer to definition
of Go-Live) by the timeline given in this tender or any extension of timeline given by client, 2% of the CAPEX
value of the contract per week for first 2 weeks and 3% per week for subsequent weeks will be deducted from
the bidder’s fees subject to a maximum of 10% of the contract value.
BSEDC reserves the right to recover these amounts by any mode such as adjusting from any payments to be
made by BSEDC to the bidder or from performance bank guarantee as well.
In case of the LD value reaches 10% of the contract fee then BSEDC may invoke the termination clause.
7.2 Consequences of Breach and Penalties
In the event of breach of SLA, BSEDC shall have the right to recover any loss, damage or cost of hardship caused
due to the breach of the terms of this RFP/Agreement, from the payment due to the Service Provider.
Notwithstanding the above, in the event the amount due to the Service Provider fall short of the costs incurred
or suffered by BSEDC on account of loss, damage or cost of hardship, the Service Provider shall also be liable to
make good all such losses, damages or cost of hardship caused to BSEDC.
7.3 Penalty
It should be noted that suitable penalty, mentioned under ‘Penalties’ clause of this RFP would be charged to the
agency/ System Integrator in case of delay from their end.
7.4 Patents & Copyright
If a third-party claim that a product delivered by the Vendor to BSEDC under this project, infringes that party’s
patent or copyright, the Vendor shall defend BSEDC against that claim at Vendor’s expense and pay all costs,

damages, and attorney’s fees that a court finally awards or that are included in a settlement approved by the
Vendor.
7.5 Governing Laws
This contract shall be governed by and interpreted in accordance with Laws in force in India. The courts at Patna
shall have exclusive jurisdiction in all matters arising under the contract. The Vendor shall keep himself fully
informed of all current national, state and municipal law and ordinances. The Vendor shall at their own expense,
obtain all necessary permits and licenses and pay all fees and taxes required by law. These will be Vendor’s entire
obligation regarding any claim of infringement.
7.6 Termination for Default
BSEDC may without prejudice to any other remedy or right of claim for breach of contract by giving not less
than 30 days written notice of default sent to the Vendor, terminate the order in whole or in part. If the Vendor
materially fails to render any or all the services within the time period specified in the contract or any extension
thereof granted by BSEDC in writing and fails to remedy its failure within a period of thirty days after receipt of
default notice from BSEDC. If the project delivery, commissioning as well as maintenance support is not carried
out as per terms of the contract, BSEDC will invoke the amount held back from the Vendor as PBG. In such
cases next responsive Bidder may be asked to perform the assignment for remaining period of contract at
identified L1 price through this tendering process and so on.
7.7 Exit Management
7.7.1 Upon completion of the contract period or upon termination of the agreement for any reasons, the
System Integrator shall comply with the following:
a) SI will have to prepare, submit and obtain approval of an Exit management plan from BSEDC.
b) Notify to the GAD/BSEDC forthwith the particulars of all Project Assets;
c) Deliver forthwith actual or constructive possession of the integrated CSMS solution and Project assets
free and clear of all encumbrances and execute such deeds, writings and documents as may be required
by the GAD/BSEDC for fully and effectively divesting itself of all of the rights, title and interest in the
Project and conveying the Project;
d) Comply with the divestment requirements except in case if termination of this Agreement is due to some
Force Majeure event the System Integrator shall have implemented the maintenance schedule as well
as any repairs pointed out by the independent consultant appointed by BSEDC in its operations &
maintenance inspection report prior to date of termination notice. In case of termination due to some
Force Majeure event, the divestment requirements shall be agreed between GAD/BSEDC and the

System Integrator; and SI will pay all transfer costs and stamp duty applicable on hand back of Project
assets.
7.7.2 Subject to clause 7.7.1 of exit management, upon expiration of the Term of this Agreement or upon
termination of the agreement, the System Integrator shall comply and conform to the following
divestment requirements in respect of the Project:
a) All Project Assets, supplied by SI, shall have been renewed and cured of all defects and deficiencies as
necessary so that the Project is compliant with the specifications and standards set forth in the RFP,
Agreement and any other amendments made during the Term of the Agreement;
b) The System Integrator delivers relevant records and reports pertaining to the Project and its design,
engineering, operation, and maintenance including all operation and maintenance records, data
dictionary and manuals pertaining thereto and complete as on the divestment date;
c) The System Integrator shall execute such deeds of conveyance, documents and other writings as the
GAD/BSEDC may reasonably require to convey, divest and assign all the rights, title and interest of the
System Integrator in the Project free from all encumbrances absolutely and free of any charge or tax
unto the GAD/BSEDC or its nominated agency; and
d) The System Integrator complies with all other requirements as may be prescribed under Applicable
Laws to complete the divestment and assignment of all the rights, title and interest of the System
Integrator in the Project free from all encumbrances absolutely and free of any charge or tax to GAD/
BSEDC or its nominee.
7.7.3 Not earlier than 3 (three) months before the expiry of the Term of the Agreement but not later than 30
(thirty) days before such expiry, or in; the event of earlier termination of the Agreement, immediately
upon but not later than 15 (fifteen) days from the date of issue of termination notice, the Consultant as
nominated by the GAD/ BSEDC shall verify, in the presence of a representative of the System Integrator,
compliance by the System Integrator with the divestment requirements and, if required, cause
appropriate tests to be carried out at the GAD/BSEDC cost for determining the compliance therewith.
If either Party finds any shortcomings in the divestment requirements, it shall notify the other of the
same and the System Integrator shall rectify the same at System Integrator’s cost.
7.7.4 Upon the System Integrator conforming to all divestment requirements and handing over actual or
constructive possession of the Project to System Integrator or a person nominated by System Integrator
in this regard, System Integrator shall issue a certificate substantially in the form set as evidence of
divestment of all rights, title and lien in the Project by the System Integrator and their vesting in Project
pursuant hereto. The divestment of all rights, title and lien in the Project shall be deemed to be complete
on the date when all the divestment requirements have been fulfilled or the certificate has been issued,
whichever is earlier, it being expressly agreed that any defect or deficiency in any divestment

requirement shall not in any manner be construed or interpreted as restricting the exercise of any rights
by GAD/ BSEDC as if all divestment requirements have been complied with by the concessionaire.
7.7.5 During the exit management phase, the SI shall handover to GAD/ BSEDC all data, artifacts, software
licenses, assets procured or provided by GAD/ BSEDC during the course of the project or under it’s
control. During the handover process, the SI shall ensure that there are no data breach.
7.7.6 The SI shall handover the latest version and code for the mobile and web application to GAD/ BSEDC
including IPR and relevant certificates.
7.8 Bankruptcy
If the Vendor becomes bankrupt or have a receiving order made against him or compound with his creditors or
being a corporation commence to be wound up, not being a voluntary winding up for the purpose only or
amalgamation or reconstruction, or carry on their business under a receiver for the benefit of their creditors or
any of them, BSEDC shall be at liberty to terminate the engagement forthwith without any notice in writing to
the Vendor or to the liquidator or receiver or to any person in whom the Vendor may become vested and without
any compensation to give such liquidator or receiver or other person the option of carrying out the engagement
subject to their providing a guarantee for the due and faithful performance of the engagement up to an amount
to be determined by BSEDC.
7.9 Force Majeure
a) The Vendor shall not be liable for forfeiture of its performance security, liquidated damages, or termination
for default if and to the extent that it’s delays in performance or other failure to perform its obligations
under the Contract is the result of an event of Force Majeure.
b) For purposes of this clause, “Force Majeure” means an event beyond the control of the Vendor and not
involving the Supplier’s fault or negligence and not foreseeable mentioned as below-
o War, Hostilities or warlike operations (whether a state of war be declared or not), invasion, act of
foreign enemy and civil war.
o Rebellion, revolution, insurrection, mutiny, usurpation of civil or military, government, conspiracy,
riot, civil commotion and terrorist area.
o Confiscation, nationalization, mobilization, commandeering or requisition by or under the order of
any government or de facto authority or ruler, or any other act or failure to act of any local state or
national government authority.
o Strike, sabotage, lockout, lockdown, embargo, import restriction, port congestion, lack of usual
means of public transportation and communication, industrial dispute, shipwreck, shortage of
power supply epidemics, pandemics, quarantine and plague.
o Earthquake, landslide, volcanic activity, fire flood or inundation, tidal wave, typhoon or cyclone,
hurricane, nuclear and pressure waves or other natural or physical disaster.

If a Force Majeure situation arises, the Vendor shall promptly notify the BSEDC in writing of such condition
and the cause thereof. Unless otherwise directed by the BSEDC in writing, the Vendor shall continue to perform
its obligations under the Contract as far as is reasonably practical and shall seek all reasonable alternative means
for performance not prevented by the Force Majeure event.
7.10 Indemnity & Limitation of Liability
7.10.1 Successful System Integrator (the "Indemnifying Party") undertakes to indemnify BSEDC (the
"Indemnified Party") from and against all Losses on account of bodily injury, death or damage to tangible
personal property arising in favour of any person, Board or other entity (including the Indemnified Party)
attributable to the Indemnifying Party's negligence or wilful default in performance or non-performance under
this Agreement.
7.10.2 If the Indemnified Party promptly notifies Indemnifying Party in writing of a third party claim against
Indemnified Party that any Service provided by the Indemnifying Party infringes a copyright, trade secret or
patents incorporated in India of any third party, Indemnifying Party will defend such claim at its expense and
will pay any costs or damages that may be finally awarded against Indemnified Party.
7.10.3 Indemnifying Party will not indemnify the Indemnified Party, however, if the claim of infringement is
caused by (a) Indemnified Party’s misuse or modification of the Service; (b) Indemnified Party’s failure to use
corrections or enhancements made available by the Indemnifying Party; (c) Indemnified Party’s use of the
Service in combination with any product or information not owned or developed by Indemnifying Party; (d)
Indemnified Party’s distribution, marketing or use for the benefit of third parties of the Service; or (e)
information, direction, specification or materials provided by Indemnified Party or any third party contracted
to it.
If any Service is or likely to be held to be infringing, Indemnifying Party shall at its expense and option either
(i) procure the right for Indemnified Party to continue using it, (ii) replace it with a non-infringing equivalent,
(iii) modify it to make it non-infringing. The foregoing remedies constitute Indemnified Party’s sole and
exclusive remedies and Indemnifying Party’s entire liability with respect to infringement.
7.10.4 The indemnities set out in clause 7.9 shall be subject to the following conditions:
i.) The Indemnified Party as promptly as practicable informs the Indemnifying Party in writing of the claim
or proceedings and provides all relevant evidence, documentary or otherwise;

ii.) The Indemnified Party shall, at the cost of the Indemnifying Party, give the Indemnifying Party all
reasonable assistance in the defence of such claim including reasonable access to all relevant
information, documentation and personnel provided that the Indemnified Party may, at its sole cost
and expense, reasonably participate, through its attorneys or otherwise, in such defence; and such cost
borne by the indemnified party shall be deducted from the payment due to the Indemnifying party.
iii.) if the Indemnifying Party does not assume full control over the defence of a claim as provided in this
Article, the Indemnifying Party may participate in such defence at its sole cost and expense, and the
Indemnified Party will have the right to defend the claim in such manner as it may deem appropriate,
and the cost and expense of the Indemnified Party will be included in Losses.
iv.) The Indemnified Party shall not prejudice, pay or accept any proceedings or claim, or compromise any
proceedings or claim, without the written consent of the Indemnifying Party.
v.) All settlements of claims subject to indemnification under this Clause will:
a) be entered into only with the consent of the Indemnified Party, which consent will not be
unreasonably withheld and include an unconditional release to the Indemnified Party from the claimant
or plaintiff for all liability in respect of such claim; and
b) include any appropriate confidentiality agreement prohibiting disclosure of the terms of such
settlement.
vi.) The Indemnified Party shall account to the Indemnifying Party for all awards, settlements, damages
and costs (if any) finally awarded in favour of the Indemnified Party which are to be paid to it in
connection with any such claim or proceedings.
vii.) The Indemnified Party shall take steps that the Indemnifying Party may reasonably require to mitigate
or reduce its loss as a result of such a claim or proceedings.
viii.) In the event that the Indemnifying Party is obligated to indemnify an Indemnified Party pursuant to
this Article, the Indemnifying Party will, upon payment of such indemnity in full, be subrogated to all
rights and defences of the Indemnified Party with respect to the claims to which such indemnification
relates; and
ix.) if a Party makes a claim under the indemnity set out under Clause 7.9.1 above in respect of any particular
Loss or Losses, then that Party shall not be entitled to make any further claim in respect of that Loss or
Losses (including any claim for damages).
7.10.5 The liability of SI (whether in contract, tort, negligence, strict liability in tort, by statute or otherwise) for
any claim in any manner related to this Agreement, including the work, deliverables or Services covered by this
Agreement, shall be the payment of direct damages only which shall in no event in the aggregate exceed the total
contract value. The liability cap given under limitation of liability clause shall not be applicable to the
indemnification obligations set out in section 7.9 and breach of clauses for security and confidentiality.
7.10.6 In no event shall either party be liable for any consequential, incidental, indirect, special or punitive
damage, loss or expenses (including but not limited to business interruption, lost business, lost profits, or lost

savings) nor for any third-party claims (other than those set-forth in this section) even if it has been advised of
their possible existence.
7.10.7 The allocations of liability in this Section represent the agreed and bargained-for understanding of the
parties and compensation for the Services reflects such allocations. Each Party has a duty to mitigate the
damages and any amounts payable under an indemnity that would otherwise be recoverable from the other
Party pursuant to this Agreement by taking appropriate and commercially reasonable actions to reduce or limit
the amount of such damages or amounts.
7.11 Warranty
a. The warranties and remedies provided in this clause are in addition to, and not in derogation of, the
warranties provided in the RFP and are to be read harmoniously.
b. The SI shall provide warranty/support for 1 year from the date of Go-Live.
c. Warranty for Services: The System Integrator represents, warrants and covenants that all services under
the Agreement will be performed with promptness and diligence and will be executed in a workmanlike
and professional manner, in accordance with the practices and high professional standards used in well-
managed System Integrator performing services similar to the services under this Agreement. The System
Integrator represents, warrants and covenants that it shall use adequate numbers of qualified individuals
with suitable training, education, experience and skill to perform the services hereunder.
d. Warranty for Software: The System Integrator represents, warrants and covenants that the Software will
be free of material programming errors and will operate and conform to the functionalities as laid down
in the RFP. The System Integrator also represents, warrants and covenants that the medium on which the
Software is contained when delivered to BSEDC will be free from defects in material or workmanship and
shall be free from any viruses, bugs, Trojan, spywares etc.
7.12 Confidentiality
7.12.1 The BSEDC or its nominated agencies shall allow the SI to review and utilize highly confidential public
records as required to execute their scope under this RFP and the SI shall maintain the highest level of secrecy,
confidentiality and privacy with regard thereto.
7.12.2 Additionally, the SI shall keep confidential all the details and information with regard to the Project,
including systems, facilities, operations, management and maintenance of the systems/facilities.
7.12.3 The BSEDC or its nominated agencies shall retain all rights to prevent, stop and if required take the
necessary punitive action against the SI regarding any forbidden disclosure.

7.12.4 The SI shall ensure that all its employees, agents and sub-contractors involved in the project, execute
individual non-disclosure agreements, which have been duly approved by the BSEDC with respect to this
Project. The SI may submit a declaration that it has obtained the NDA from its employees.
For the avoidance of doubt, it is expressly clarified that the aforesaid provisions shall not apply to the following
information:
(a) information already available in the public domain;

(b) information which has been developed independently by the SI;
(c) information which has been received from a third party who had the right to disclose the aforesaid
information;
(d) Information which has been disclosed to the public pursuant to a court order.
7.12.5 To the extent the SI shares its confidential or proprietary information with the BSEDC for effective
performance of the Services, the provisions of the Clause 7.11.1 to 7.11.3 shall apply mutatis mutandis on the
BSEDC or its nominated agencies.
7.12.6 Any handover of the confidential information needs to be maintained in a list, both by BSEDC & SI,
containing at the very minimum, the name of provider, recipient, date of generation of the data, date of handing
over of data, mode of information, purpose and signatures of both parties.
7.12.7 Notwithstanding anything to the contrary mentioned hereinabove, the SI shall have the right to share the
Letter of Intent/work order/MSA provided to it by the Purchaser in relation to this Agreement, with its
prospective purchasers solely for the purpose of and with the intent to evidence and support its work experience
under this Agreement
7.12.8 All Project related document issued by GoB/BSEDC/or its nominated agencies/departments, other than
the Agreement, shall remain the property of the BSEDC and shall be returned (in all copies) forthwith to the
BSEDC on completion of the System Integrator’s performance under the Agreement if so, required by the
BSEDC.
7.13 Insurance Coverage
The Bidders at their cost shall arrange, secure and maintain all insurance as may be pertinent to the Works/
Services and obligatory in terms of law to protect their interest and interest of BSEDC for this project such as
public liability, professional indemnity or errors and omissions, product liability etc. The responsibility to
maintain adequate insurance coverage at all-times shall be of the Bidder alone. The Bidder's failure in this
regard shall not relieve them of any of his contractual responsibilities, obligations and liabilities.

7.14 Corrupt or Fraudulent Practices
The Tender Committee requires that the Bidders under this Tender observe the highest standards of ethics
during the procurement and execution of such contracts. For this purpose, the definition of corrupt and
fraudulent practices will follow the provisions of the relevant laws in force.
The Tender Committee will reject a proposal for award if it detects that the Bidder has engaged in corrupt or
fraudulent practices in competing for the contract in question.
The Tender Committee may declare a firm ineligible, either indefinitely or for a stated period of time, if it at any
time determines that the firm has engaged in corrupt and fraudulent practices in competing for, or in executing,
a contract.

8 Service Level Agreement
Service Level Agreement (SLA) shall become the part of contract between BSEDC and the Successful Bidder.
SLA defines the terms of the successful Bidder’s responsibility in ensuring the timely delivery of the deliverables
and the correctness of the same based on the Performance Indicators as detailed in this section. The successful
Bidder has to comply with Service Levels requirements to ensure adherence to project timelines, quality and
availability of services.
The successful Bidder has to supply software / automated tools to monitor all the SLAs mentioned below.
Note: Penalties shall not be levied on the successful Bidder in the following cases:
• There is a force majeure event effecting the SLA which is beyond the control of the successful Bidder
• The non-compliance to the SLA has been due to reasons beyond the control of the Bidder.
• Theft cases by default would not be considered as "beyond the control of Bidder". However, certain
cases, based on circumstances & certain locations, BSEDC may agree to qualify as "beyond the control
of Bidder". Damages due to Road Accident / Mishap shall be considered as "beyond the control of
Bidder".
The purpose of this Service Level Agreement (hereinafter referred to as SLA) is to clearly define the
levels of service which shall be provided by the System Integrator to BSEDC for the duration of this contract.
8.1 Definitions
For the purposes of this service level agreement, the definitions and terms are specified in the contract along
with the following terms shall have the meanings set forth below:
• “Uptime” shall mean the time period for the specified services/components with the specified technical
service standards are available to the user department. Uptime, in percentage, of any services/components
will be calculated as:
o Uptime = {1- [(Downtime) / (Total Time – Maintenance Time)]} * 100
• “Downtime” shall mean the time period for which the specified services/components/applications with
specified technical and service standards are not available to the user department and excludes downtime
owing to Force Majeure & Reasons beyond control of SI such as unavailability of power at Helpdesk cum
Support Center, unavailability of infrastructure at BSDC 2.0, Internet connectivity at BSDC 2.0 and
mutually agreed by BSEDC. SI shall log all the calls in Helpdesk Solution and shall communicate to BSEDC
over mail. SI shall be responsible to take that sign-off after resolution of the issue for the Helpdesk cum

Support Center from GAD or BSEDC for issues related to BSDC 2.0; otherwise, the exemption of SLA will
not be accounted while calculating the penalty.
• “Incident” refers to any event / abnormalities in the functioning of the Services specified as part of the
Scope of Work of the Systems Integrator that may lead to disruption in normal operations of the whole
system under the scope of the project.
• “Resolution Time” shall mean the time taken (after the incident has been reported at the helpdesk), in
resolving (diagnosing, troubleshooting and fixing) or escalating (to the second level or to respective
Vendors/owners/stakeholders, getting the confirmatory details about the same from the
Vendor/owner/stakeholder and conveying the same to the end user) the services related incidents logged
during the first level escalation.
8.2 Measurement of SLA:
The SLA metrics provided specifies performance parameters as baseline performance, lower performance and
breach. All SLA calculations will be done based on the timelines provided for each milestones under pre-
implementation phase and for O&M period, the SLA will be calculated on quarterly basis. The SLA also specifies
the penalties for lower performance and breach conditions. Payment to the successful Bidder is linked to the
compliance with the SLA metrics. All payments shall be made after deducting the penalty as applicable for the
entire project period.
The aforementioned SLA parameters shall be measured as per the individual SLA parameter requirements and
measurement methods, through appropriate SLA Measurement tools to be provided by the SI, tools available at
BSDC 2.0 and the same will be assessed by BSEDC or its appointed agency.
BSEDC shall also have the right to conduct, either itself or through any other agency as it may deem fit, an
audit/revision of the SLA parameters. All the changes would be made by BSEDC after consultation with the SI
and might include some corrections to reduce undue relaxation in Service levels or some corrections to avoid
unrealistic imposition of penalty, which are noticed during the project period.
For breach of any SLA, total penalty to be levied on the SI shall be capped at 10% of the total
contract value. LD shall be applicable for Go-Live of the system and Penalty shall be applicable
for other activities including the O&M phase.
BSEDC would have right to invoke termination of the contract if the overall penalty applicable
in any 2 consecutive quarters during the O&M period is 10% in each quarter.

8.3 SLA during Implementation Phase (till Go-Live)
SL Description of Service Item Accepted level Measurement Penalty (beyond

No. Parameter acceptable level)
1. Team mobilization – Project 3 days from the Each day Rs. 2 Lakhs for each
Manager date of issuance of day of delay
LoI
2. SRS including solution design As per the Project Each day Rs. 2 Lakhs for each
documents and project plan implementation day of delay
schedule
3. Setting up of Helpdesk cum As per the Project Each day Rs. 2 Lakhs for each
Support Center implementation day of delay
schedule
4. Submission of CBT, training As per the Project Each Day Rs. 2 Lakhs for each
materials, SOPs, and instruction implementation day of delay
manuals schedule
5. Arrangement and readiness of 100% availability Each training Rs. 2 Lakhs for
training center (s) and 100% as per timeline session unavailability of trainer
availability of trainers for training (s) or training centre
to the users identified by GAD for each session
6. Readiness of Scanning facility Availability of Readiness with Rs. 2 Lakhs for each
infra and testing scanning and day of delay
report with sample tagging
digitization and
data tagging in
system

8.4 Post Operation SLA for Mobile & Web Application
SL Description of Measurement Measuremen Breach level Penalty

No. Service Item Methodology/ t Frequency
Availability/
Baseline
1. Portal and mobile >=99.9% Monthly i. <99.9% to i. Penalty of 1% of

app Availability availability; 99% the Monthly
should be minimum reports will be ii. <99% to Billing value for
99.9%. extracted from 98% each 0.5% of
BSDC 2.0 downtime
iii. <98%
EMS/NMS ii. Penalty of
Note: mobile app
system additional 2% of
availability will be
considered till the the Monthly
time it is required Billing value for

each 0.5% of
downtime.
iii. 100% of the

Monthly Billing
value
2. Security Breach No security Per occurrence >0 Rs. 5 lakhs for

specially loss of data breach each incident
3. Synching of data No of grievances Monthly >10% of the 1% of

from user application receipts concurrent Monthly
to server on daily user available
Payment
basis. online per day
basis.
4. Helpdesk support Critical issues Monthly > 2 hours 1% of the Monthly
<= 2 hours value. Additional

1% penalty in case
of delay of each 2
hours

SL Description of Measurement Measuremen Breach level Penalty

No. Service Item Methodology/ t Frequency
Availability/
Baseline
5. Medium severity Monthly > 8 hours 0.5% of the

issues Monthly value.
<= 8 hours Additional 0.5%

penalty in case of
delay of each 8
hours
6. Low severity Monthly > 24 hours 0.25% of the

issues Monthly value.
<= 24 hours Additional 0.25%

penalty in case of
delay of each 24
hours
1. Availability for 100 % availability Monthly <100% Pro-rata

project manager of project deduction as per
manager for the attendance of
entire project the project
period. manager.
2. Replacement of Not allowed Each 5 Lakhs per

project manager replacement replacement.
Additional 1 lakhs
penalty will be
imposed for each
week of delay in
case of
replacement.
3. Manpower support 100% availability Monthly < 100% Pro-rata

at project site in deduction as per
Patna during the attendance of
O&M phase the respective
resource

Note: In case of special condition such as resignation, critical illness, death etc. which are beyond control of the
SI, the penalty for replacement will not be applicable but penalty for delay in deploying new project manager
will be applicable.
Any planned application/system/service downtime would not be included in the calculation of application /
system / service availability. However, the Successful Bidder should take at least 7 days prior approval from BFS
/ BSEDC in writing for the planned outage, which preferably in the EBH but if urgent work which needs to be
carried out in the PBH, the downtime activity should not be for more than 30 minutes in PBH period and limited
to max. 4 outages in PBH in a year.
The selected Bidder needs to provide all the required SLA reports for calculation of the uptime of connectivity,
availability of application, service requests etc. for any custom periods.
9 Payment Schedule
9.1 CAPEX Payment
The process of payment will be made on back-to-back basis and initiated only after receiving a satisfactory
certificate by the Acceptance Committee to be formed for this purpose after completion of supply/execution of
work. The mode of payments to be made on back-to-back basis in consideration of the work to be performed by
the Bidder shall be as follows:
# Milestone Payment Supporting Documents &

Terms Acceptance Criteria
1. SRS including solution design documents and 2% of CAPEX a. Submission of SRS

project plan including solution design
documents and project plan
b. Sign-off by BSEDC
2. Setting up of Helpdesk cum Support Center 5% of CAPEX a. Sample Incident Log report
3. UAT and sample survey along with generation of 20% of a. Submission of UAT report
sample reports after compilation of sample survey CAPEX
b. Submission of sample
data
reports
c. Sign-off by GAD/BSEDC
4. Submission of CBT, training materials, SOPs, and 3% of CAPEX a. Submission of CBT,

instruction manuals training materials, SOPs, and
instruction manuals in soft copy

# Milestone Payment Supporting Documents &

Terms Acceptance Criteria
5. Security Certification of Portal and Mobile 15% of a. Safe to Host Certificate for
Application by Cert-In empaneled agency CAPEX CSMS Portal and Mobile
(including availability in Google Play Store) Application
b. Availability of Mobile
Application in Google Play Store
6. Go-Live of CSMS Portal and Mobile Application 25% of Go-Live certificate issued by
CAPEX BSEDC
7. Training to the users identified by GAD On Pro-rata Training feedback report for all
basis the users trained by the SI
8. Scanning of Survey forms On Pro-rata Report generated from the CSMS

basis Portal regarding number of
scanned survey forms tagged
against Household Numbers
9. Manpower Cost for O&M period Manpower Quarterly value of Project

cost for the Manager, Helpdesk Support staff,
Quarter Application Developers, Database
Administrators
Note:
a) The BoQ mentioned in the RFP is for the entire scope of work and duration mentioned in this RFP.
However, in case of any additional / augmented requirement, the SI may submit additional requirement
referring to the discovered rates and the same will be verified/surveyed by BSEDC/appointed
Consultant and accordingly the request may be approved/accepted. Bidders are requested to do site
visits to check the feasibility and to ensure achievement of the objective and scope of work of this RFP
in entirety with their proposed solution, technical and financial proposal to execute the project.
b) After implementation / installation of line items, payment will be done on actual basis based on the
price discovered through this tender.
c) The effective date of Go-live will be considered based on the FAT completion date based on the FAT
certificate issued by BSEDC. For additional sites or for sites where the FAT could not be completed due
to reasons not solely attributable to SI, FAT for those site/s will be completed at later stage when
implemented and commissioned, but the effective O&M start date will be as per “start date of the next
O&M QGR of the project”.

d) The invoices should be submitted as per the applicable milestone and for actual quantity of materials.
e) For UAT of Applications, a committee shall be formed which will constitute a committee of department
nominated users to verify the functionality requirements relevant to the department. Consultant will
assist the committee for conducting the UAT. Any bugs identified during the UAT, or any modification
required in the application need to be addressed before security assessment of the application. UAT will
be issued after successful completion of bug fixing and addressing of all the modification/ correction
requested during UAT.
9.2 OPEX Payment
The OPEX payment will be done post Go-Live O&M phase for appliable sites where FAT is completed.
# Activity/ Task Deliverables Payment Milestone

1
2
3
4
GAD/ BSEDC reserves the right to modify the number of resources as per the project requirements and payment
shall be made accordingly.
10 Scope of work
The Government of Bihar intends to select a system integrator (SI) for Design, development, implementation of
mobile & web applications for data collection, survey management & monitoring system, database management
and data analytics for Survey in Bihar.
The SI is expected to do a detailed requirement analysis so as to prepare and submit the software requirement
specification (SRS) report in the preliminary stage of project. Further the SI will be responsible for Design,
Development, Deployment, Testing of web portal & Mobile Application. SI will be supporting user registration
process, monitoring and managing the data collection through app, data analysis, preparation of reports and
generation of analytical reports as per requirements. SI as a part of the scope will also be responsible for
implementation of necessary Security Systems and Document Management System for data security, indexing,
version control etc. along with complete data safety and security for the data collected/ stored/ disseminated
SI will also need to Set up of a Scanning Center at Patna with relevant infrastructure required to scan all the
caste-based survey forms. SI needs to develop necessary contents to impart training to various stakeholders. SI
shall deploy required manpower as stated in the RFP for duration of the project. SI shall be responsible for

application testing and hosting of application in Bihar State Data Centre and setting up a call centre/helpdesk
for providing support to various stakeholders.
Though the household survey form along with caste based survey form is given in Annexure – XVII but there
may be some alteration in these forms including addition of some fields which will be finalized at the
requirement gathering phase.
Process Flow
Design ,
Requirement UAT and System Security
Start SRS preparation development & Test Cases
gathering Testing Certification
hosting of app
SI
• Dashboard
Setting of scan Go-live of mobile Scanning • Reports
User registration DB
centre & web application operations • Analytics
• O&M
GAD
Prepare master data of Enumerators,

Supervisors, other users and data mapping
and Household Survey Data Entry
Enumerator
Physical Forms
Survey/ Re-Survey Data enumeration
Handover
No
& Supervisor
In-charge
Data validation by
In-charge & Is data correct? Yes
Supervisor
Figure 1 Indicative process overview

Figure 2 Indicative operational overview
10.1 High-level Project Phases (Scope)
The project is envisaged to be implemented in 2 phases with following activities:
a. Household data collection
b. Caste based Survey data collection
c. Scanning and tagging of collected forms/ data
d. Report generation
10.1.1 Household Data Collection
Government of Bihar will undertake a comprehensive data collection drive to understand the number of
households in the State. The data will have a clear segregation of ward, panchayat, block, ULB, District, etc. This

exercise will be done using the available State machinery and will be completely an offline and paper-based
exercise. The collection and validation of the household data will be the responsibility of the GAD/Government.
The resultant validated data will become the base data for the next phase of data collection (caste based survey)
by the Enumerators.
Though the data collection in this stage would not be online, the SI has to create a web application interface
wherein the collected data will be fed into the system, validated, deduplicated and finalized. The process flow
would also require a role-based access to the data entry with appropriate levels of approval/rejection
mechanisms in place. At this stage, the GAD/ Government will also provide the list of Enumerators who are to
be allotted the household data based on ward, panchayat, block, Municipality, District for mapping/allotting.
10.1.2 Caste Based Survey Data Collection
Once the master data of household is finalized, the same becomes the base data for caste-based survey by
Enumerators. This phase will be leveraging a combination mechanism for data collection and storage. Portal
and Mobile app developed by the SI will be used by all level of users in this phase. Mobile app will be used
specifically by enumerator and supervisor only and rest of the users will use the portal.
Once the mapping of Enumerator blocks is performed in the previous stage, the Enumerator will have a set of
block(s) for survey which will be seen in his mobile app. The Enumerator will be using a combination of both
physical form and mobile application for data capture from each household. The Enumerator will first fill the
physical survey form with family details and obtain a concurrence and signature on the physical form. The
Enumerator will enter the same details into the mobile application and get a concurrence from the household.
Once the data is collected and fed into the application by the Enumerator, the same will have approval channels
as decided by the department/Government. Upon verification of the data, the finalized data will get stored in
the application/database for further use.
10.1.3 Scanning and Tagging of Scanned Forms
The GAD/ Enumerator shall arrange to send the filled forms from each Enumerator’s site to a centralized
location in Patna for scanning purpose. The form shall be collected in the scanning centre by the SI where it will
be scanned and shall be tagged to the respective household data record captured via mobile using a unique form
number and/or barcode. The scanned forms need to be stored locally and then transferred to the SDC via a
physical hard disk drive on a daily basis under proper supervision to ensure data security.
Once the data is scanned and tagged, the SI needs to handover the physical forms back to GAD.

10.1.4Report Generation
SI will create a reporting module for the selected user groups to extract various reports for analysis with option
of possible various conditions and scenarios as may be possible from the collected data.
10.2 Deliverables
10.2.1 Workstream-1: System Requirement Specifications (SRS)
The SI is expected to do a detailed requirement analysis so as to prepare and submit the software requirement
specification (SRS) report in the preliminary stage of project. The SI will carry out a detailed assessment to
refine the FRS provided in this RFP, incorporating the requirements provided by relevant stakeholders. As part
of the requirement gathering activity, SI should study the project requirements as mentioned in this RFP like
Portal, mobile app, Form scanning, Data transfer, MIS portals, and other requirements. SI shall translate all the
mentioned requirements into System Requirement Specifications (SRS), in consultation with BSEDC/GAD
10.2.2 Workstream-2: Design, development, testing, hosting and

implementation of web application for data digitization
The SI has the responsibility of Design, Development, Debugging, Security Checks, Deployment,
Implementation, and maintenance of web application for CSMS. The Web Application will mainly be used for
data entry, monitoring & management, allotment to enumerators and supervisors of Household data, analysis
and validation of caste survey data by users above the supervisors such as Block/ULB-SDM-DM. Considering
the huge size, complexities and involvement of different functionaries in distant geographical locations, this web
application (CSMS) will provide role-based access to all State Government Survey functionaries as well as to
generate various reports by their own, using selected data fields as required and agreed. Web Application may
be developed to meet the requirement mentioned in FRS.
10.2.3 Workstream-3: Design, development, testing, hosting and

implementation of mobile application for data collection
SI will have the responsibility of Design, Development, Testing, Debugging, Security Checks, Deployment,
Implementation and maintenance of Mobile Applications to be used for data collection during Caste Survey of
Bihar which should have following features-
• The SI shall provide Android based mobile application. Mobile app will be available in Google Play Store
and only for android version 4.4 and above.
• The SI shall provide offline working capability to collect the data without mobile internet & mobile
connectivity

• The mobile application will be on open standards and open source/open technologies.
• Application controls must be designed such that the roles are assigned to the right controls.
• The solution should have user friendly Graphical User Interface. It should allow easy generation of reports
and exporting capabilities.
• The application will maintain version control and configuration information for application software and
any relevant system documentation.
• The system shall have capabilities which will enable monitoring activity and capture audit trails. Web
application should be open on mobile/tablet browser, web browser etc.
• The system should have capability for adding new survey indicators easily, using GUI.
• The system should have capability for random sample generation for verification purpose.
• System must cater minimum 10,000 concurrent users for mobile data upload
• The ownership of source code lies with the Client and the SI shall provide the source code in open format
at the time of leaving or at any time the Client asks.
• The SI shall be responsible for maintaining all the master data for the platform along with regular
backups.
• The SI shall provide validation checks for data cleaning & permissible data entering
• The SI shall provide logical skipping functionality to use the conditions for making process of data
entering in forms easier and faster.
• Ownership of data lies with the Client. In any circumstances data cannot be used by the SI. Identity of an
individual will be kept confidential and only selected parameters as per the Client requirement, will be
used for data analysis and report generation.
• SI should ensure for data encryption by application during transmission and while resting on storage
unit/media.
10.2.4 Workstream-4: Data collection and user access management
SI will provide user access to all user for operation of mobile application and web application of CSMS system.
The Enumerator and Supervisor will get the facility of mobile application. It is estimated that approximately 3
Lakhs enumerator and supervisor will be identified for data collection and verification. The web application will
be used by other stakeholders such as Officer-in-Charge, Block Level Data Entry Officer, Block Level/ ULB user,
SDM, DM, User in HQ etc. Providing user access to all the user is under the scope of SI.
10.2.5 Workstream-5: Training
SI will provide training to the portal/mobile application users. The proposed training module is envisioned to
help the trainee to understand the web and mobile application. The respective user should understand the
process of operating the applications, data collection, data feeding, data synching with central server etc. The SI

will provide all step-by-step process for data collection to sync the data with central server. These trainings can
be arranged any time after UAT till completion of operation & maintenance period.
The key trainings have been classified in the table below:
S. No. Training Training content outline (Indicative)
1. • Objectives, Vision and Mission of the project

Project
Sensitization and
• Overview of various modules, platform components,
IT Processes
toolkits, and Survey method
Training
• Fixation of Roles and Responsibilities - Overview of
workflows
• Introduction and Benefits of Caste based survey and

CSMS system
• Overview of CSMS architecture
2. • The SI will have to prepare the list of trainings required

Training for
for administrative users for various components. The
Administrative
BSEDC will review the list of trainings and accordingly
Users and Mater
the SI will be required to conduct the trainings.
trainer for end-
Users
• The SI will train nearly 400 master trainers in batch 25
each. The training venue will be provided by BSEDC/
GAD.
• The SI will train nearly 50 administrative users (and

BSEDC/ GAD in-house staff) in batch 25 each. The
duration of the training will depend on the duration of
content and sufficient time to obtain full understanding
of the roles and responsibilities.

S. No. Training Training content outline (Indicative)
3. • The training will be performed in training of trainer

Training of
method.
Master trainer for
end- Users
• The SI will have to prepare the list of trainings required
for end users for various components. The BSEDC will
review the list of trainings and accordingly the SI will be
required to conduct the trainings.
4. • Database Management and Administration for CSMS

Database
system
Schemas, and
Application
• Database Security Controls and definition of roles
Training for
BSEDC on
demand
10.2.6 Workstream-6: Scanning
BSEDC/GAD shall provide the required space along with raw power to setup the scanning and digitization
center at Patna. All the physical forms will be collected at Block and Municipal Corporation/Urban Bodies levels
and will be brought to Patna for scanning. The Bidder shall be responsible to take proper handover of the survey
forms under surveillance of CCTV cameras in the Scanning Center. All IT infrastructure including surveillance
system to be setup by the Bidder at their own cost which includes but not limited to CCTV cameras, NVR, LAN,
Desktops/Laptops, Scanners as required. The charges of scanning and digitization of survey forms will be per
page basis. A secure document management system shall be implemented by the SI for storing, indexing, version
control, managing scanned data. There can be a requirement of manual entry of data during the scanning of
records in case the previously entered data needs rectification/ modification. The scanning of physical forms
and digitization requirement are completely indicative and payment towards the same shall be made on actuals
only.
10.2.7 Workstream-7: Setup of Helpdesk cum support center
SI will provide, integrate and manage a dedicated number for the helpdesk and will bear the operational cost of
this number. SI also will provide necessary IT (Hardware, Software, Network) and Non-IT Infrastructure
(Communication Equipment such as EPBX, Dialler, Telephones, Headsets, etc.) and will perform
commissioning, configuration, customization/implementation, integration, and maintenance of an enterprise
level helpdesk software including ITSM, etc. solution. Below are few key activities SI need to perform

• Responsible to analyse and fulfil the requirements of IT infrastructure for hosting of the helpdesk
software(s) to meet the availability, performance and response times required to meet the helpdesk service
levels
• SI shall deploy CRM software/ Incident Management module (open source) for the helpdesk.
• IT Helpdesk application shall record all incidents as service requests
The key features of the proposed Helpdesk are enlisted in the table below:
Start 15 Days before go-live and to continue till 6 months from the go-live.
Languages Hindi, English

supported
Operations 24/7
Accessibility Accessible through a Dedicated Number; 1 PRI line to be provisioned by the SI
Location Within the state of Bihar, in the office of GAD within Patna. However, the place
may change within Patna.
10.2.8 Workstream-8: Operations and Maintenance support
Operation & Maintenance of the application will be for 1 year from go-live, which may be extended by the
Government of Bihar based on the requirement with mutual terms and conditions.
Implementation, regular monitoring, and upkeep of the application is an integral and critical part of the scope
of work of the SI to ensure a smooth operation and performance of the implemented application to minimize
issues at the enumerators or other users end. The SI will maintain a support desk of Portal Developer, Mobile
App Developer, DB Admin cum Report Engineer (2 shifts per day from 6 am to 2pm & 2pm to 10pm for 6 days
in a week) for first 3 months and for next 9 months Portal Developer, DB Admin cum Report Engineers will be
deployed in single shift to manage and maintain the application and database to ensure uptime of 99.9% and
data security considering the importance of the collected data. The SI is envisaged to perform the following
minimum as part of the O&M phase:
• Ensuring the upkeep of existing systems that would be reused and also incorporate necessary changes
for new applications if any during the tenure of the contract.
• Identification, diagnosis, and resolution of problem areas pertaining to the application and
maintenance of assured SLA levels.
• End-to-end management of database on an ongoing basis to ensure smooth functioning of the same.

• Management of changes to database schema, disk space, storage, user roles.
• Performance monitoring and tuning of the databases on a regular basis including, preventive
maintenance of the database as per requirement.
• Regular backups for all databases in accordance with the backup and archive policies and conduct
recovery whenever required with appropriate permissions.
• Management of storage environment to maintain performance at desired optimum levels.
• Ensuring prompt execution of on-demand backups of volumes, files and database applications
whenever required or in case of upgrades and configuration changes to the system.
• Tracking the changes in hard / soft configurations, changes to applications, changes to policies, applying
of upgrades / updates / patches, etc.
• Plan for changes to be made - draw up a task list, decide on responsibilities, coordinate with all the
affected parties, establish and maintain communication between parties to identify and mitigate risks,
manage the schedule, execute the change, ensure, and manage the port change tests and
documentation.
10.2.9 Workstream-9: MIS and Data analytics
The Bidder shall be responsible for development and extraction of various reports based on multiple conditions
and filters for getting meaningful and insightful data. Further SI will develop various reports for users also for
their role to understand the pending tasks and completed tasks etc. (if data is needed to be approved, approval
on record is needed, literature for role-based access in reports and MIS - user authorization, limitation etc.)
10.2.10 Workstream-10: Knowledge transfer and Handover of data and other

asset
SI shall be free to remove all their equipment from the Scanning Center once the scanning and digitization
activity is over, all data is verified by the client and all data handed over to the client. SI shall be responsible to
delete all the data resides with them once the handover is complete and approved by the Client. SI shall submit
a declaration about handing over of entire data to the client and erasing all such data in their system.
At the end of the project, Bidder shall be responsible for conducting Exit Management based on Exit
Management clauses mentioned in this RFP. During exit management, Bidder shall be responsible for handing
over the source code of CSMS Portal, Mobile Application & MIS system developed under this project and all
data associated with it as and when requested. The Bidder shall be responsible for handover of all documents
related to warranty, AMC support or license with BSEDC/GAD/it’s representative.

10.3 Functional Requirement Specifications
The detailed functional requiring Specification (FRS) for this project is mentioned in the Annexure-XVI for the
understanding of the Bidder
10.4 System Requirements
The diagram in Section 10.4.1 describes the indicative solution overview of the project. All systems required for
develop, test and deployemnt of CSMS Portal, Mobile Application, Document Management System (DMS),
Security Management and Application for Analytics & Reporting shall be hosted at Bihar SDC 2.0. Whereas for
disaster recovery, the existing DR of BSDC 2.0 will be used. A temporary Scanning Center and Helpdesk setup
to be implemented by the selected Bidder at Patna. One suitable place to be provided by the GAD, GoB to setup
the scanning centre along with required power. Systems requirement to be assessed by the Bidders based on the
assumption that the CSMS Portal shall be used by the users at Block/Municipality/ ULBs/District/HQ for data
entry of Household survey data by the Data Entry Operators, users at District and State Level for verification of
data and approvals with approximate 1000 users. There shall be around 300000 enumarotors and supervisors
who will be accessing the Mobile application for caste based survey and data verification respectively.
10.4.1 Indicative solution overview

Household
Survey Physical
Survey form
Data Entry via

SMMS Portal
Caste Survey
Basic data to be DEO at Block/Municipality
Enumerator
Fetched from SMMS
Enumerator Portal
entered data
Logistical support by GAD
Modules
• Master data
• User Scanned data to be tagged based on QR/Bar code of Survey form
registration
• Data capture
Bihar SDC • Data
approval
• Reports
Scanned data
To be stored locally and will
Mobile & Web App be copied in the DMS offline
securely
Validated data
Enumerator entered data
Supervisor In-charge
Figure 3 Indicative solution overview
10.4.2 Responsibilities of BSEDC
Bidders are requested to analyse the funtional requirement specifications specified in this RFP and assess the
requirement of Servers, Storage for hosting of CSMS Portal, Mobile Application, Security Management
Application, DMS Application and any other management applications required to fulfill objective of the project.
The concurrency of users for CSMS portal and Mobile Application for data upload may be considered as 5000
and 10000 respectively. The shared Networking and Security infrastructure of BSDC 2.0 will be used for hosting
the applications and databases for the envisaged solution.
The below table includes the line items which are indicative and to be updated by the Bidder based on their
proposed solution. Bidder to assess the actual requirement and submit the requirement as part of their solution
with the proposal. The required infrastructure shall be arranged by BSEDC.

Requirement Analysis of Systems to be provided by BSEDC

# Description Remarks Qty Assumptions/Requirements
1 Servers - All servers are considered as VMs which will

be provisioned from BSDC 2.0 and to be
arranged by BSEDC. The hosting platform
must be x-86 architecture based.
1.A Mobile API To be To be API servers to work in parallel in scale out
Server mentioned by mentioned by model, in active-active mode. Considering
the bidder in the bidder in high concurrency of mobile data upload and
the Financial the Financial longer persistent connections, required
Bid format Bid format servers to be proposed.
1.B Load balancer To be To be Requirement of Load balancer cum web

cum Web mentioned by mentioned by servers to work in active-standby mode
Server the bidder in the bidder in
the Financial the Financial
Bid format Bid format
1.C Landing To be To be Requirement of Landing databases to receive
database mentioned by mentioned by the data from API servers with HA
the bidder in the bidder in configuration.
1.D Security To be To be Requirement of systems for Security
Systems Serv mentioned by mentioned by proposed for CSMS Portal and Mobile
er the bidder in the bidder in Application for approximately 310000 users.
1.E Security To be To be Database server requirement to store
Systems DB mentioned by mentioned by metadata & configuration and policy
Server the bidder in the bidder in information for Mobile security app
1.F Analytics DB To be To be Primary database server where all data /
Server mentioned by mentioned by tables are stored for analysis and
the bidder in the bidder in consumption by various applications.
1.G ETL Server To be To be Requirement of server for Data
mentioned by mentioned by Transformation and movement tool to move
the bidder in the bidder in and transform data from various data sources


1.H Scanning To be To be Requirement of servers to process the
Server mentioned by mentioned by QR/Bar code from the survey forms and
the bidder in the bidder in tagging the scanned forms with the filled-up
the Financial the Financial forms in the CSMS Portal.
1.I Other Utility To be To be General Purpose servers to be proposed for
Server mentioned by mentioned by various utilities which may be needed during
the bidder in the bidder in the execution of project.
1.J CSMS Portal To be To be Core Application server requirements to be
Server mentioned by mentioned by analyzed considering high availability
the bidder in the bidder in
1.K DMS To be To be Server specifications to be determined to host
Application mentioned by mentioned by Data Management System as required
Server the bidder in the bidder in
1.L DMS Database To be To be DMS database server based on the proposed
Server mentioned by mentioned by solution by the Bidder
the bidder in the bidder in
1.M Development To be To be Development server requirements to be
Environment mentioned by mentioned by analyzed for Mobile App Dev, System
Servers the bidder in the bidder in Security App, System Security DB, Analytics
the Financial the Financial DB, Landing DB, ETL, Utilities, Scanning,
Bid format Bid format CSMS Portal, Git/Code repository, File
Server, Backup Server as may be required for
Development Environment
1.N UAT To be To be Testing environment server requirements to
Environment mentioned by mentioned by be analyzed for Mobile App, System Security
Servers the bidder in the bidder in App, System Security DB, Analytics DB,
the Financial the Financial Landing DB, ETL, Utilities, Scanning, CSMS,
Bid format Bid format other Testing servers, File Server, Backup
Server for UAT Environment
2 Storage - The storage requirement needs to be
mentioned by the Bidder which will be
arranged from shared SAN at BSDC 2.0 to be
arranged by BSEDC


2.A Landing DB DB Type To be
(SSD/NL- mentioned by
SAS) To be the bidder in
mentioned by the Financial
the bidder in Bid format
the financial
Bid format
2.B Analytics DB DB Type To be
(SSD/NL- mentioned by
SAS) To be the bidder in
mentioned by the Financial
the bidder in Bid format
the financial
Bid format
2.C Document DB Type To be
Storage (SSD/NL- mentioned by
SAS) To be the bidder
mentioned by
the bidder
2.D Document DB Type To be
Storage (SSD/NL- mentioned by
Archival SAS) To be the Bidder
mentioned by
the Bidder
3 Bandwidth In Gbps Capacity to Considering the 10000 concurrent sessions
requirement at be mentioned for uploading the data which will be stored at
BSDC 2.0 by the Bidder mobile offline and later on to be auto synched
from the server on a daily basis. The
requirement of bandwidth at BSDC 2.0 needs
to be calculated and shared.
4 Throughput of In GB Capacity to The requirement of throughput of Security
Security be mentioned appliance (External and Internal Firewall) at
devices by the Bidder BSDC 2.0 needs to be calculated and shared.
5 Database Cores/instanc To be Bidder shall be responsible for analyzing
Licenses e to be mentioned by Database licenses for different DB servers.
mentioned by the bidder Bidder to share the actual requirement along
the Bidder with unpriced BoQ. BSEDC shall arrange the
required licenses for database as per the
requirement of the project.


6 Operating Instances/Cor To be Bidder shall be responsible for analyzing OS
System es mentioned by licenses for different servers. Bidder to share
Licenses the bidder the actual requirement along with unpriced
BoQ. BSEDC shall arrange the required
licenses for OS as per the requirement of the
project.
7 LB/API Server Instances/Cor To be Bidder shall be responsible for analyzing
Licenses es mentioned by licenses for different LB/API servers. BSEDC
the bidder shall arrange the required licenses for
LB/API as per the requirement of the project.
10.4.3 Responsibilities of SI
SI shall be responsible for assessing the requirement based on their proposed solution. The Caste survey forms
will be collected centrally at Patna under CCTV surveillance at the Scanning Center. Required Network devices
for LAN, LAN cabling, Desktops/Laptops, scanning devices, External Hard Drive, Printers, Cameras, NVR etc.
as required shall be brought by the selected Bidder for setting up Scanning Center along with Helpdesk &
Support Center and Development Center as required for the Project. After scanning of the survey forms which
will be stored in the local external HDD shall be taken to the Bihar SDC 2.0 to copy the files offline in the DMS
server on regular basis. Once the scanning activity will be complete or support is complete as mentioned in RFP,
the selected Bidder can take away all the devices under their scope set out in the RFP after handing over all the
data to GAD, GoB and after deleting the client information from their systems (as required). The systems
(desktops, laptops, software etc.) required for Development team, Helpdesk & Support Team to be arranged by
the selected Bidder of their own.
The below table describes the indicatives components for which will be responsible but not limited to -
Requirement Analysis of Systems, Software and Supports from the Selected

Bidder
# Description Remarks Qty Assumptions/Requirements
1 Caste Based No 3 Cr. Approximately 3 Cr. Caste Based Survey

Survey Forms forms (A3 size) to be scanned and to be
Scanning stored in local External Hard Disk (or NAS as
required). Once the scanning is complete for
a certain period, the external HDD or NAS
needs to be brought to BSDC 2.0 for copying
the scanned files into DMS. The SI shall
quote the price for scanning per page basis
for the activity whereas estimated survey
forms will be around 3 Cr.


Bidder
2 Development of Training content SI shall be responsible for developing the
training content and training to be provided
to the Master Trainers at Patna location. In
turn, the Master Trainers will train further at
District level and Block levels. Printing of
training materials is not considered in the
scope of Bidder
3 Development 1 Softcopy of the materials and CBT content
of Content for will be shared by the Bidder to GAD. Printing,
CBT, Training, distribution etc. shall be responsivity of GAD.
and Instruction Any other systems/software to be proposed
Manuals by the Bidder for developing the contents,
CBTs etc. as required.
4 Security No. To be For security of CSMS portal, managing
Software for mentioned by mobile devices for data security. Mobile
Mobile Apps the bidder in registration, deregistration, Mobile
the financial application data synchronization in secured
bid format manner etc.


Bidder
5 Security No 1 Bidder to conduct Security VA and PT at
Testing (VA-PT various stages of the project. Bidders are
& requested to submit the proposed VA and PT
Remediation) tools and cost for conducting VA & PT at
for entire various stages of the project.
solution, Code
level audit,
Functional
testing to check
the defined
process as per
RFP,
submission of
initial test
report for
remedial
action, re-
verification of
the remedial
action by SI
and final
certificate/
report as
required along
with Security
Certification by
Cert-In
empaneled
agency
including all
audits that are
required to be
completed for
hosting the
mobile app on
Google Play
Store
6 Setting up of months 6 SI shall be responsible for IT infrastructure
Helpdesk for Helpdesk Personnel (Total 4 no’s, 1 per
center with all shift) as required
required
hardware and
software


Bidder
7 Setting up of months 12 IT infrastructure for Application Developer,
Support center Database Cum Reporting Engineer to be
with all arranged by the Bidder.
required
hardware and
software
8 Toll free months 12 The cost of Toll-Free number will be paid by
number with the selected Bidder which will be reimbursed
PRI card by GAD/BSEDC. PRI card, ACD Logger,
Helpdesk Software to be arranged for
registering issues and keeping records of all
incidents.
9 System for As required As required The system for Project needs to be arranged
Project by their own for entire project lifecycle.
Manager
10 Systems for As required As required For all resources of the selected Bidder, the
Application Bidder shall be responsible for arranging
Developers, their systems (desktop/laptop etc.)
Database
Admins,
System
Engineers etc.
during
Development
and
implementatio
n phase
Below are some additional responsibilities SI need to perform or consider for this project-
a. Testing
• SI will prepare the testing strategy, relevant test cases and shall also conduct the testing of various
components of the software developed/customized along with the solution as a whole. The testing
should be comprehensive and should be carried out at each stage of development as well as
implementation.
• SI will demonstrate the testing criteria outlined in the table below prior to implementation as well as
during project operations phase. A comprehensive system should be set up that would have the
capability to log & track the testing results, upload & maintain the test cases and log & track issues/bugs
identified.

• SI will setup the test environment including testing / pre-production / staging servers as required for
the entire period of implementation and maintenance. The test environment should be similar to the
production environment and would remain with client even after the expiry of the contract.
• SI will ensure deployment of necessary resources and tools during the testing phases. SI will perform
the testing of the solution based on the approved test plan, document the results and shall fix the bugs
found during the testing.
• All tools/environment required for testing shall be provided by SI.
• Post Go-Live, the Production environment should not be used for testing and training purpose. If any
Production data is used for testing, it should be masked and it should be protected.
• SI will get the Security Audited through CERT-In empanelled vendor.
• SI has to develop Standard operating Procedures (SOPs), User manuals documents that will encompass
the standards, processes, and the service delivery channels of the website.
The following table provides a list of indicative testing that would be conducted by SI post deployment of
Mobile/Web Applications:
Sl Type of Responsibility Scope of Work

# Testing
1. System Testing SI 1. SI will prepare a test plan as well as test cases and maintain
it. Client may request SI to share the test cases and results
when required.
2. The testing should be performed through manual as well as

automated methods
3. Automation testing tools will need to be provisioned by SI
2. Integration SI 1. SI will prepare and share with BSDC/GAD department the

Testing Integration test plans and test cases
2. SI-S shall perform Integration testing as per the approved

plan
3. Integration testing will need to be performed through

manual as well as automated methods
4. Automation testing tools will have to be provisioned by SI
5. Integration testing would include all data exchanged

between various stakeholders


# Testing
3. Performance SI 1. SI will prepare and share with BSEDC the Performance and
and Load Load test plans
Testing
(Benchmarking) 2. SI will perform Performance and Load testing as per the
approved plan
3. SI will install and prepare the test environment, tools, and

resources necessary to execute tests
4. The test results must be shared with client when required.
5. Testing tools if required, will have to be provisioned by SI.
4. Security Testing SI 1. The designed solution will demonstrate compliance with

(Including security requirements as per the government of India and
Vulnerability GoB IT security policies and guidelines.
and Penetration
testing)
2. The solution has to pass vulnerability and penetration
testing. The solution should pass web application security
testing for the portal and security configuration review of
the baseline infrastructure.
3. The test results must be certified by STQC/Cert-In

empaneled agency.
4. Security testing will need to be carried out in the exact same

environment/architecture as the one setup for production.
5. Security test reports and test cases should be shared with

client.
6. Testing tools if required, will have to be provisioned by SI.
7. During the O&M phase, vulnerability assessment and

penetration testing will need to be conducted on yearly
basis.
8. BSEDC may also involve third party auditors to perform

the audit/review/monitoring of the security testing carried
out by SI.


# Testing
5. User BSEDC/GAD 1. Client will perform User Acceptance Testing after each
Acceptance Department phase of application development and implementation
Testing (Client)
2. SI will need to prepare the User Acceptance Testing test
cases
3. UAT will have to be carried out in the exact same

environment/architecture as the one set up for Production
4. SI shall fix bugs and issues raised during UAT and seek
approval on the fixes from client before production
deployment.
5. Client may also involve any third party to perform the User
acceptance testing.
b. Security
The proposed solution by the Bidder shall include the following security requirements which is not limited to –
Physical security
The Physical Security of BSDC 2.0 shall be maintained by BSEDC where the CSMS Portal, Mobile application,
other systems and system software will be hosted under this project. The Bidder shall be responsible for
implementing, managing and monitoring Physical Security for the Scanning Center, Helpdesk cum Support
Center for which the space with raw power will be provided by GAD within Patna. Bidder should place required
surveillance system with storage within the scanning centre including entry and exit points with back up. The
survey forms will be collected by the Bidder under centrally at the scanning centre from GAD. Once the survey
form is received, the Bidder shall be responsible for keeping the forms safe until those are handed over to GAD
once the scanning activities are complete. The scanned form will be stored securely in external HDD or NAS
which will be brought to BSDC 2.0 for copying the scanned files into the DMS. Bidder shall be responsible for
transmitting the scanned data between Scanning Center to BSDC 2.0.
Application & Data security

• This web application will provide role-based access to the survey officers of the State Government, as
decided by the GAD, to record/view the information, and generate various reports by themselves using
the selected data fields.

• The enumerators, Supervisors, Charge officers and other officers shall not be able to access data outside
his/her jurisdiction/s.
• The CSMS Portal and Mobile Application shall be brought to the production after Testing, Debugging,
Security Checking
• The mobile application shall have two factor authentication for user registration based on SMS/OTP.
• The scanning solution will have the functionality to read the QR code/bar code of the scanned pages
and tag the relevant data stored in the database through the mobile app.
System Security
• Any user shall not be able to copy his data from the Mobile or systems from where they will access the
mobile application or CSMS Portal.
• Only enumerators shall have the access to edit the data before submission and once it is submitted the
enumerator shall not be in a position to edit the data until he/she is notified by supervisors/charge
officers/other officers for any correction.
• Mobile device management software shall be implemented to register mobiles/devices and control the
device so that data saved using the Caste Based Survey Mobile application is secured.
• The system shall be capable of synching the offline data stored within the Mobile Application.
• The system shall be capable to push back the data backed up for any enumerators or supervisor’s mobile
for last 60 days when an existing user register his profile afresh due to any reason whatsoever.
• All the system shall be hardened properly by regular patching
• For any upgradation or security bugs detected for the Mobile application, the system shall be in position
to push the release for fixing of bugs
• If the mobile or tablet is deregistered from the system, the data and profile from the system shall be
automatically erased.
• The user shall not have folder access to the local mobile where the data captured through Caste Based
Survey Mobile Application data is stored.
• Platforms and tools – It is required that all proposed solution components, software, and tools used or
needed for the solution would be provided along with required OEM licenses for the entire contract
period. Freeware / trial-ware /adware / without enterprise support would not be allowed.

c. Standards
The CSMS Portal and Mobile Application for the household enumeration and caste based survey should be
designed to comply with below mentioned standards and guidelines, where Mobile/Web App has to provide
compliance reports or test results:
• The applications will Comply with latest WCAG guidelines, GIGW guidelines and OWASP guidelines
• All integration will be done using open API principles and architecture, use W3C and OASIS standard
for web-services
• Should follow UML 2.0 Modelling principles
• Adhere to MDDS standards as per government standards.
• Security standards and guidelines followed by BSDC 2.0
• Security guidelines as defined by the State Government of Bihar and government of India
• Share, Re-Use and Collaborate - The standards proposed may be shared, reused and collaborative
in nature for entire organization to use
• Adherence to open standards - The standards, where available, be recognized and adopted by
internationally recognized bodies like ISO, W3C.
d. Licensing
The Implementing Agency will follow the following licensing conditions:
• The SI shall procure the licenses of the third-party software in accordance with its procedures by
payment of applicable license fees on behalf of BSEDC. The licenses thus procured would be in the name
of BSEDC. The SI shall ensure that third party vendors provide standards-based customer interface and
also takes into account other factors like regular updates and support etc.
• The SI should provide adequate licenses for all the modules mentioned in the scope so that all users can
access their respective functionalities as per their role without any constraints.
• All licenses should be either supported by OEMs/subscription providers for entire contract period.
• All the aforesaid products should have a roadmap for updates and patch management either from OEM
or Subscription provider and providing the same would be the responsibility of the SI for the contract
period.


11 Indicative Bill of Materials
# Description UoM Qty (Q) Remarks
CAPEX
1 CSMS Portal Design, Development, No 1
UAT etc.
2 Caste Based Survey Mobile No 1
Application Design, Development,
UAT and hosting at Play Store for
Android platform etc.
3 DMS Application No 1 DMS Application to scan and
digitization of 3 Cr forms and
scanning the QR/Bar code,
indexing etc.
4 Security Software for Portal and No 2
Mobile Apps
5 Security Testing (VA-PT & No 1 As required
Remediation) for entire solution as
required along with Security
Certification by Cert-In empaneled
agency
6 Setting up of Helpdesk cum Support Months 12 Infrastructures including
center with all required hardware Desktop, Printer, LAN, PRI line
etc. along with call manager,
Telephone sets, Telephone
numbers, UPS for IT
Infrastructure, furniture, etc. to
be considered on monthly
rental basis
One Time Activity for Training and Scanning
7 CBT Development, Development of No 1 Softcopies to be provided to
training manual, instruction manual GAD for printing
etc.
8 Classroom trainings (Admin Users 400 SI shall be responsible for
Training) arranging training center at
Patna along with required IT
setup. Training contents and
manuals will be printed by GAD

9 Survey Forms (A3) Scanning, No 30,000,000 This includes all IT

uploading in DMS server at BSDC and infrastructure for setting up the
tagging the Scanned survey forms scanning center as mentioned
with their respective Household in the scope of the Bidder to
Number scan of A3 size Caste Based
Survey forms, digitization,
manpower required for
digitization, local storage
(external HDD or NAS) for
scanned forms, support for
copying the scanned forms
from external HDD to the DMS
server offline etc. Bidder needs
to quote the scanning cost per
page basis
Operations and Management
10 Portal Developer Months 12 One Portal Developer for each
shift from 6 AM to 2 PM and 2
PM to 10 PM to be considered
for first three months and later
on one resource per month for
9 months is considered.
11 Mobile Application developer Months 12 One Mobile Application
Developer for each shift from 6
AM to 2 PM and 2 PM to 10 PM
to be considered for three
months.
12 Database Administrator Months 12 One DB Admin cum reporting
Engineer for each shift from 6
AM to 2 PM and 2 PM to 10 PM
to be considered for first three
months and later on one
resource per month for 9
months is considered.
13 Helpdesk Support for 24x7 coverage - Months 6 4 Helpdesk Operators are
4 no's considered for providing 24x7
support during survey and
digitization phase. Cost for 4
Helpdesk Support Personnel to
be provided as Unit Price by the
Bidder
14 Project Manager Months 14 Cost for 1 Project Manager to be
considered for 14 months.

12 Supply of all Materials as per final BoM at the respective

sites
The successful Bidder shall arrange all the material as per final BoM and complying with the technical
specification in Section 13. The SI should supply respective items at all the sites as per the scope of work
and timeline given in this RFP.
1. SI shall deliver the material to the General Administration Department State HQ, 106 Fire Stations
across Bihar, Training Center, Command & Control and Monitoring Center.
2. Delivery challan must be signed by competent authority of Fire Stations.
13 Installation & Commissioning at sites
The SI should supply, install & commission respective items at all the sites as per the scope of work and
timeline given in this RFP.
1. Installation report for each location to be shared by the SI to BSEDC/BFS for verification of sites.
2. For passive components Bidder to provide self-declaration on the installed components with their
quantity. BSEDC reserves the right to verify the same on sample basis. If any discrepancy found,
payment may be deducted on pro-rata basis for all the Fire Stations.
14 Responsibility Matrix
The roles of the stakeholders shall change over a period of time as the project will evolve from design to
implementation and enter the operations phase. Stakeholders’ responsibilities, illustrative organizational
structure for the design & implementation phase, operational phase is given below:
Various Stakeholders identified for the Project are as below:
GAD General Administration Department
BSEDC Bihar State Electronics Development Corporation Limited
SI Systems Integrator (Vendor selected for the Project’s Implementation)
Sr. Activity
BSEDC
GAD
No
SI
1. Signing of the Contract √ √

Sr. Activity
BSEDC
GAD
No
SI
2. Integrated Plan for the Design & Implementation of the Entire System √ √
3. Submission of the Partial Acceptance Testing & Final Acceptance √
Testing Formats
4. Supply, Installation, Configuration and Commissioning of various √
equipment, components, systems at Fire Stations & Training Centers
5. Preparation of the Policy Documents for Operations √
6. Partial Acceptance Testing & Final Acceptance Testing of IT & Non-IT √ √
Equipment
7. Integration with applications such as NOC, HRMS, ERSS etc. √ √ √
8. UAT of Developed Application √ √ √
9. On-Site Helpdesk Management service √
10. Comprehensive Warranty Maintenance of the supplied equipment √
11. Provision of on-site tools and spares √
12. Provision of manpower for a period of Five years after successful √
Acceptance of the system.
13. Hand-over of the system at the end of contractual period along with √ √
all documentation required to operate and maintain the system
14. Weekly Progress Reports √
15. Monthly Progress Reports

15 Common guidelines / comments regarding the compliance
• The items mentioned in the BoQ are indicative only. Based on the requirement Bidder must provide
necessary items as required for entire scope of work for the SI.
• Any manufacturer and product name mentioned in the RFP should not be treated as a
recommendation of the manufacturer/product.
• None of the product proposed by the Bidder should be End of Life product.
• Bidders should ensure complete warranty and support for all products from OEMs.
• Critical/Core components of the system should not have any requirements to have proprietary
Platforms and should conform to open standards.
• For the custom-made modules, Industry standards and norms should be adhered to for coding
during application development to make debugging and maintenance easier. The application
should be subjected to industry standard required Application security audit to ensure that the
application is free from any vulnerability.
• The Successful Bidder should also propose and include/consider any additional items in its
proposal, if required for the proposed solution to achieve the complete objective of the scope of
work and functionalities mentioned in the RFP.
• BSEDC reserves the right to ask replacement of product if the product does not meet the functional
/technical requirement to meet the objective to successfully run the project.
• Selected Bidder may propose for a change in make/model of any product only in case of- if the
proposed item is not available for timely supply or not meeting functionalities envisaged in the RFP
or technology getting obsolete/upgraded which may impact the project objective and timelines.
However, BSEDC at its discretion may accept or reject the request.

17 Instructions for Pre-Qualification Bid
17.1 Checklist for the documents to be included in the Pre-Qualification
# Documents to be submitted Submitted Documentary

(Y /N) Proof (Page
No.)
1. Bid Covering Letter
2. Power of attorney / board resolution to the authorized
Signatory of the Bid
3. E.M.D. of Rs. 40,00,000/-
4. Particulars of the Bidders (in the format given in Section 15,
Annexure-II)
5. Copy of Certificate of Incorporation/Registration
Certificate/Certificate of commencement
6. Copy of Audited Balance Sheet for last 3 years
7. Copy of the audited Profit & Loss Statements for each of
the last 3 financial years
8. Certificate from the Chartered Accountant/Statutory
Auditor towards net worth of the company for last 3
financial years
9. Certified copies of valid PAN documents
10. Proof of ISO certification
11. Copy of GST registration
12. Statement of Deviation from the RFP Requirements (Format
given in Section 18 Annexure X)
17.2 Format to share Organizational Profiles
# Description Details (to be filled by the

responder to the RFP)
1. Name of the company
2. Official address
3. Phone No. and Fax No.
4. Corporate Headquarters Address
5. Phone No. and Fax No.
6. Web Site Address

# Description Details (to be filled by the

responder to the RFP)
7. Details of Company’s Registration (Please
enclose copy of the company registration document)
8. Name of Registration Authority
9. Registration Number and Year of Registration
10. Quality Certificates (ISO 9001, ISO 20000,
CMMI level V) and its validity
11. GST registration No.
12. Permanent Account Number (PAN)
13. Company’s Revenue for last 3 years (Year wise)
14. Company’s Profitability for the last 3 years (Year wise)
Please submit the relevant proofs for all the details mentioned above along with your Bid response.
Contact Details of officials for future correspondence regarding the bid process:
Details Authorized Signatory Secondary Contact
Name
Title
Company Address
Phone
Mobile
Fax
E-mail

18 Section – Annexures
The Bidders are expected to respond to the RFP using the Annexures given in this section and all documents
supporting Pre-Qualification / Technical Evaluation Criteria.
Pre-Qualification Bid & Technical Proposal shall comprise of following forms:
18.1 Annexure-I: Covering letter for submission of RFP
(To be submitted on the letterhead of the Bidder)
To, (Date)
Managing Director,
BSEDC,
BELTRON Bhawan,
Shastri Nagar, Patna, Bihar
Ref: RFP No <……>
Sub: Submission of RFP for “Selection of System Integrator for Design, Development,
Implementation of Web Portal and Mobile Application for Caste Based Survey in Bihar”
Dear Sir/Madam,
Having examined the RFP, the receipt of which is hereby duly acknowledged, we, the undersigned, offer
to provide the professional services as required and outlined in the RFP for Selection of System Integrator
for Design, Development, Implementation of Web Portal and Mobile Application for Caste Based Survey
in Bihar.
We attach hereto our responses to pre-qualification requirements and technical & commercial proposals
as required by the RFP. We confirm that the information contained in these responses or any part thereof,
including the exhibits, and other documents and instruments delivered or to be delivered to Govt. of Bihar
is true, accurate, verifiable and complete. This response includes all information necessary to ensure that
the statements therein do not in whole or in part mislead the department in its short-listing process.
We fully understand and agree to comply that on verification, if any of the information provided here is
found to be misleading the selection process, we are liable to be dismissed from the selection process or
termination of the contract during the project, if selected to do so.
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document and
also agree to abide by this tender response for a period of 180 days from the date fixed for bid opening. We
hereby declare that in case the contract is awarded to us, we shall submit the contract performance
guarantee bond in the form prescribed the RFP. We also herewith express our willingness to subject to

BSEDC’s conditionality’s regarding manpower recruitments (required for the project), change of hands of
management and declaring upfront the source of funding for the project.
We agree that you are not bound to accept any tender response you may receive. We also agree that you
reserve the right in absolute sense to reject all or any of the products/ services specified in the tender
response.
It is hereby confirmed that I/We are entitled to act on behalf of our company/ corporation/ firm/
organization and empowered to sign this document as well as such other documents, which may be
required in this connection.
i. We agree to abide by the terms and conditions of the RFP including any corrigendum, during the
bidding process and afterwards if selected as the successful bidder
ii. We, the undersigned, hereby submit our Proposal that includes this Technical bid and the Financial
Bid separately as per the e-forms and offer to provide our services against the RFP referred above
towards “Selection of System Integrator for Design, Development, Implementation of Web Portal
and Mobile Application for Caste Based Survey in Bihar”.
iii. We undertake to keep our bid firm and valid for a period of 180 days from the date of submission
of the bid.
iv. There are no deviations (null deviations) from the terms and conditions mentioned in the RFP
referred above. All the terms and conditions of the tender are acceptable to us.
v. We would like to declare that we are not involved in any litigation that may have an impact of
affecting or compromising the delivery of services as required under this assignment
vi. We would like to declare that there is no conflict of interest in the services that we will be providing
under the terms and conditions of this RFP.
vii. We hereby declare that all the information and statements made in this bid response are true and
accept that any misrepresentation contained in it may lead to our disqualification.
viii. We understand you are not bound to shortlist / accept any bid proposal you receive
ix. We hereby declare that all the information and statements made in this Technical bid are true and
accept that any misinterpretation contained in it may lead to our disqualification.
x. We undertake, if our Proposal is accepted, to initiate the services related to the assignment not later
than the date that would be mentioned in the Letter of Intent.
Sincerely,
Signature of Authorized Signatory and Seal of the Bidder
Name:
Designation:
Date:

18.2 Annexure-II: Bidder’s Information
To, (Date)
Managing Director,
BSEDC,
BELTRON Bhawan,
Shastri Nagar,
Patna, Bihar
Sir,
Bidder information Format
Details of the Bidder
1 Name of the Bidder
2 Address of the Bidder
3 Status of the Company (Public Ltd/ Pvt.

Ltd)
4 Details of Incorporation of the Company Date:
Ref. No
5 Details of Commencement of Business Date:
Ref. No
6 Permanent Account Number (PAN)
7 GST registration No.
8 Name & Designation of the contact

person to whom all references shall be
made regarding this tender
9 Telephone No. (with STD Code)
10 Fax No. (with STD Code)
11 E-Mail of the contact person
12 Website

Contact Details of officials for future correspondence regarding the bid process:
Details Authorized Signatory Secondary Contact
Name
Title
Company Address
Mobile
Fax
Email Id
Yours Sincerely,
__________________________________________
Signature of Authorized Signatory (with official seal)
Name :
Designation :
Address :
Telephone& Fax :

18.3 Annexure-III: Compliance Sheet for Technical-Qualification Proposal
# Technical evaluation Description Compliance Page reference

Criteria (Yes/No) (Document name
andPage no.)
1 Average annual turnover in INR For turnover
including turnover from between > INR 100
Software Development, Cr. to = < INR 150
including Mobile & Web based Cr. (9 Marks)
Application, Software For additional 50 Cr
Development & Support with of turnover – 1 mark
Data each upto maximum
Processing, Data Analytics & 15 marks under this
Database Management, category
Implementation & Support in
last 5 financial years (Turnover
in INR Crores) as on bid
submission date.
2 The Bidder must have >14 crores: 15 Marks
experience of project under For additional 10 Cr
Central/State/PSU organization of project value – 2
which is similar in nature in past mark each upto
five years as on date of bid maximum 25 marks
submission where contract value under this category
is at least INR 14 Crores.
Definition of Similar project:
Mobile & Web based Application
Software Development, Support
and Scanning of Survey Forms.
Note: The Work Order Value
above refers to the Web, mobile
application and associated
systems software, cost of
database and scanning of survey
forms in the Work Order which
is mentioned distinctly and not
the composite value of the Work
Order.


andPage no.)
3 Previous experience of Software One project - 12
Development, including Mobile Marks
& Web based Application, For additional
implementation & Support project – 2 mark
Projects within last 5 years- each upto maximum
Central/State 20 marks under this
Government/PSUs. category
The value of each project should
be more than Rs.14 Crore.
Note: The Work Order Value
above refers to the Web, mobile
application and associated
systems software and cost of
database in the Work Order
which is mentioned distinctly
and not the composite value of
the Work Order.
4 Understanding of the Proposed technical
requirements of the project and submission and
proposed solution technical
presentation
1.Project
Understanding – 2
marks
2.Proposed System
Architecture - 4
marks
3.Implementation
Methodology – 2
marks
4. Work plan - 2
marks
5.Reporting and
Customization
Strategy – 2 marks
6. Value
Additions/new ideas
– 2 marks
7. Presentation of
understanding and
Proposed Solution:
6 Marks


andPage no.)
5 Team Total Experience:
Leader/ Project Manager (to be Should possess at
placed at client site at Patna for least 8 years of
entire project period) experience in IT
domain. Should
B.E./ B. Tech/ MCA
have more than 5
years of experience
of handling such
large projects as a
project/program
manager
Should have led a
team of 20+ people
and must have
managed at least
one similar project.
Exp. of >= 12 Yrs. –
5 Marks Exp. of >= 5
Yrs. – 4 Marks Exp.
of >= 8 Yrs. – 3
Marks
Project Management
certification like
PMP or Prince 2 – 2
marks


andPage no.)
Developer for Web Portal Experience of at
(to be placed at client site at least 8 years in
Patna for 1 year after Go-Live) - providing pre-
B.E./ B. Tech/, MCA - 2 production and
production support
of applications and
troubleshooting.
Should have good
understanding of
application
developed on
proposed
technology.
Exp. of >= 12 Yrs –
2 Marks
1.5 Marks
Exp. of >= 8 Yrs – 1
Mark
Certified Scrum
master/agile
methodology – 0.5
mark


andPage no.)
Developer for Mobile App Experience of at
least 5 years in
providing
(to be placed at client site at
Patna for 1 year after Go-Live) - pre-production and
B.E./ B. Tech/ MCA – 2 no’s production support
of mobile
applications and
troubleshooting.
Should have
minimum 3 years’
experience of
Android based
mobile application
development on
proposed
technology.
2.5 Marks
1.5 Marks
Exp. of >= 5 Yrs – 1
Mark


andPage no.)
Database Administrator cum At least 5 years’
Data Analyst for reporting experience in
Database
management
(to be placed at client site at
Patna for 1 year after Go-Live) - Minimum 2 years of
B.E./ B. Tech/ MCA – 2 no’s experience in data
analytics and MIS
reporting
Exp. of Database
Management >= 7
Yrs – 1 Marks
Exp. of Database
Management >= 5
Yrs – 0.5 Mark
Exp. of data
analytics and MIS
reporting >= 3 Yrs –
0.5 Mark
Exp. of data
analytics and MIS
reporting >= 2 Yrs –
0.25 Mark

18.4 Annexure-IV: Compliance Sheet for Pre-Qualification Proposal
Sr. Qualific Documents/Information to be Compliance Page reference

No ation provided in the submitted (Yes/No) (Document name
. Criteria proposal andPage no.)
1 Legal The Bidder should be a Company /

Entity Firm registered under the Indian
companies act, 1956 as amended in
2013 (or) a firm registered under the
Limited Liability Partnership
Act,2008 (or) a firm registered under
the Partnership Act,1932 and should
be older than five years as on bid
submission date. The Bidder should
be a single legal entity.
2 Financial The Bidder should have an average

Turnover annual turnover of at-least Rs.100
crore, including at least 80 crore
from Software Development,
Implementation & Support for the
last three (3) financial years for
which audited financial statements
are available (FY 2019-20, FY 2020-
21, FY 2021-22)
3 Financial Positive Net Worth in last 3 Financial

Net Years:
Worth
Bidder should have positive net
worth for last three (3) financial
years (FY 2019-20, FY 2020-21, FY
2021-22)
4 Tax Valid Goods and Services Tax

registrati Registration (GST) Certificate and
on PAN Number.
and GST


5 Project During the last five years the Bidder

Experienc must have experience of scanning &
e digitization work in any 3 projects
under Central/State/PSU
In
organization, having more than 8
Scanning
crore documents (in total) scanned
& during last 5 years in accordance with
Digitizati the conditions stated below.
on d. Single order of value 4 Crore
or more; OR
e. Two orders each having

minimum value of 3 Crores or
more; OR
a. Three orders each having

minimum value of 2 Crores or
more
6 Project The Bidder must have experience of

Experienc at least 3 projects under
e Central/State/PSU organization
which is similar in nature in past five
In Mobile
years as on date of bid submission
&
where one project should have a
Web single contract value of at least INR
Applicatio 14 Crores.
n Definition of Similar project: Mobile
developm & Web based
ent
Application Software Development &
Support with Data Processing, Data
Analytics & Database Management.
refers to the Web, mobile application
and associated systems software, cost
of database in the Work Order which
is mentioned distinctly and not the
composite value of the Work Order.


7 Technical The Bidder must have strength of

Manpowe more than 500 IT Professionals in
r Mobile & Web
development/Software Development
& Implementation/application
development/database
administration, having
B.E./B.Tech./MCA/M. Tech/M.Sc.-
IT/MBA-IT, in its payroll as on bid
submission date
8 Mandator The Bidder shall:

y a) Not be insolvent, bankrupt or
Undertaki being wound-up, not have its affairs
ng administered by a court or a judicial
officer, not have its business
activities suspended and must not be
the subject of legal proceedings for
any of the foregoing reasons.
b) Not blacklisted with any of the
Central/State
Government/PSU or any government
agency as on the date of submission
of the bid.
9 Certificati The Bidder should have all the below

ons certifications which are valid at the
time of bidding (as on the date of
publication of RFP):
1. The Bidder should have CMMi
Level 5 or latest certificates which are
valid at the time of bid submission
2. ISO 9001: 2008 or above
3. ISO 27001: 2013 or above
In case of bidders where any of the

certification is under renewal, the
bidder shall provide the details of the
previous certification and the current
assessment details for consideration
in the bid evaluation process.

18.5 Annexure–V: Bidder’s Annual turnover over last 3 financial years
<<To be printed on Bidder company’s letterhead and signed by Authorized signatory>>
Date: dd/mm/yyyy
To,
Managing Director,
Bihar State Electronics Development Corporation (BSEDC),
BELTRON Bhawan,
Shastri Nagar,
Patna, Bihar
Ref. no. – RFP no. __________ - Selection of System Integrator for Design, Development,
Implementation of Web Portal and Mobile Application for Caste Based Survey in Bihar
Subject – Certificate for Annual turnover
Dear Sir,
Below are the details regarding Overall turnover over last 3 financial years for our organization and
declare that the information is true to the best of our knowledge and information:
# Details FY 2019-20 FY 2020-21 FY 2021-2 Average

Turnover
(in Crores) (in Crores) (in Crores)
(a) [(a+b+c)/3]
(b) (c)
1 The Bidder should have an average annual

turnover of at-least Rs.150 crore, including
at least 100 crore from Software
Development, Implementation & Support
for the last three (3) financial years for
which audited financial statements are
available (FY 2019-20, FY 2020-21, FY
2021-22)
Yours Sincerely,
__________________________________________
Signature of Statutory Auditor (with official seal)

Name :
Designation :
Address :
Telephone& Fax :
E-mail address :

18.6 Annexure-VI: Project Citation Format
Relevant project experience

General Information
Name of the project
Client for which the project was executed
Name and contact details of the client (email,
Phone no.)
Project Details
Description of the project
Scope of services
Service levels being offered/ Quality of service
(QOS)
Technologies used
Outcomes of the project
Other Details
Total cost of the project
Total cost of the services provided by the
respondent
Duration of the project (no. of months, start
date,completion date, current status)
Other Relevant Information
Letter from the client to indicate the successful
completion of the projects
Copy of Work Order/Purchase Order (PO)/
Letter of Intent (LoI) ‘Letter of Intent (LoI) with
extract from signed contract showcasing the
project value and scope of work’/Experience
Certificate etc

18.7 Annexure-VII: Declaration for not being blacklisted
(Self-declaration for not being blacklisted by any Government Entity)
(To be submitted on the Letterhead of the responding firm)
(Place)
(Date)
To,
Managing Director,
Bihar State Electronics Development Corporation (BSEDC)
BELTRON Bhawan,
Shastri Nagar,
Patna, Bihar
Ref: RFP no. __________ - Selection of System Integrator for Design, Development, Implementation
of Web Portal and Mobile Application for Caste Based Survey in Bihar
Subject – Declaration for not being blacklisted
Dear Sir/Madam,
We confirm and undertake that our company, ___________, has not been declared as blacklisted or
ineligible to participate for bidding by any State/Central Government, Semi-Government or PSU as on
date of the bid submission of the above RFP.
Sincerely,
Signature of Authorized Signatory and Seal of the Bidder/OEM
Name:
Designation:


18.8 Annexure–VIII: Format for Performance Bank Guarantee
Ref:
Bank Guarantee No:
Date:
To,
Managing Director,
BELTRON Bhawan
Shastri Nagar Patna – 800023
1) Against contract vide Advance Acceptance of the Tender No. Dated covering “RFP for
Selection of System Integrator for Design, development, implementation of mobile & web
applications for data collection, survey management & monitoring system, database management
and data analytics for Survey in Bihar” (hereinafter called “the Bid”). e” (hereinafter called the said
'contract') entered into between BELTRON, Government of Bihar, (hereinafter called the
Purchaser) and M/s. , a Company incorporated under the Companies Act, 1956 and having its
Registered Office at ..................................................(hereinafter called the Bidder) this is to certify
that at the request of the Bidder we (name of the Bank / Branch .........................................................)
a body corporate constituted under the Banking Companies [Acquisition and Transfer of
Undertakings] Act, 1970 and having its, Registered Office
at..................................................................................... and a branch office at
................................................................................................ are holding in trust in favour of the
Purchaser, an amount of Rs (Rupees
............................................................................................................................... only) to indemnify
and keep indemnified the Purchaser against any loss or damage that may be caused to or suffered
by the Purchaser by reason of any breach by the Bidder of any of the terms and conditions of the
said contract and/or in the performance thereof. We agree that the decision of the Purchaser,
whether by any breach of any of the terms and conditions of the said contract and/or in the
performance thereof has been committed by the Bidder and the amount of loss or damage that has
been caused or suffered by the Purchaser shall be final and binding on us and the amount of the
said loss or damage shall be paid by us forthwith on demand and without demur to the Purchaser.
2) We (Name of the Bank /Branch) further agree that the guarantee herein contained shall remain in
full force and effect during the period that would be taken for satisfactory performance and
fulfilment in all respects of the said contract by the Bidder i.e. till hereinafter called the said date
and that if any claim accrues or arises against us (Name of the Bank /Branch) by virtue of this
guarantee before the said date, the same shall be enforceable against us .........................(Name of
the Bank/Branch) notwithstanding the fact that the same is enforced within six months after the
said date, provided that notice of any such claim has been given to us .....................(Name of the
Bank/Branch) by the Purchaser before the said date. Payment under this guarantee shall be made
promptly upon our receipt of notice to that effect from the Purchaser.
3) It is fully understood that this guarantee is effective from the date of the said contract and that
we........................ (Name of the Bank /Branch) undertake not to revoke this guarantee during its
currency without the consent in writing of the Purchaser.

4) We undertake to pay to the Purchaser any money so demanded notwithstanding any dispute or
disputes raised by the Bidder in any suit or proceeding pending before any court or Tribunal
relating thereto our liability under this present bond being absolute and unequivocal.
5) The payment so made by us under this bond shall be a valid discharge of our liability for payment
there under and the Bidder shall have no claim against us for making such payment.
6) We (Name of the Bank / Branch) further agree that the Purchaser shall have the fullest liberty,
without affecting in any manner our obligations hereunder to vary any of the terms and conditions
of the said contract or to extend time of performance by the Bidder from time to time or to postpone
for any time or from time to time any of the powers exercisable by the Purchaser against the said
Bidder and to forebear or enforce any of the terms and conditions relating to the said contract and
we, (Name of the Bank / Branch) shall not be released from our liability under this guarantee
by reason of any such variation or extension being granted to the said Bidder or for any forbearance
by the Purchaser to the said Bidder or for any forbearance and or omission on the part of the
Purchaser or any other matter or thing whatsoever, which under the law relating to sureties, would,
but for this provision have the effect of so releasing us from our liability under this guarantee.
7) This guarantee will not be discharged due to the change in the constitution of the Bank or the
Bidder.Notwithstanding anything contained herein:
a. Our liability under this Bank Guarantee shall not exceed of Rs............................... (Rupees
in words only).
b. The Bank Guarantee shall be valid up to …………………; and
c. We........................................... (Name of the Bank / Branch) are liable to pay the guaranteed
amount or any part thereof under this Bank Guarantee only and only if you serve upon us
a written claim or demand on or before ##......................................
Authorised Signatory of the Bank

Signature
Full name/designation/ Address of the official and date
WITNESS NO. 1
Signature
Full name/designation/ Address
WITNESS NO. 2
Signature
Full name/designation/ Address

18.9 Annexure–IX: Bank Guarantee for Earnest Money Deposit
To,
Managing Director,
BELTRON Bhawan
Whereas <Name of the Bidder> (hereinafter called 'the Bidder') has submitted the bid for Submission of
RFP #
<RFP Number> dated <Date> for <Name of the assignment> (hereinafter called "the Bid") to BSEDC
Know all Men by these presents that we < > having our office at <Address> (hereinafter called "the
Bank") are bound unto BSEDC (hereinafter called "the Purchaser") in the sum of Rs. <Amount in figures>
(Rupees
<Amount in words> only) for which payment well and truly to be made to the said Purchaser, the Bank
binds itself, its successors and assigns by these presents. Sealed with the Common Seal of the said Bank
this <Date>
The conditions of this obligation are:
1) If the Bidder having its bid withdrawn during the period of bid validity specified by the Bidder
on the BidForm; or
2) If the Bidder, having been notified of the acceptance of its bid by the Purchaser during the period
of validityof bid
a) Withdraws his participation from the bid during the period of validity of bid document; or
b) Fails or refuses to participate in the subsequent Tender process after having been shortlisted.
We undertake to pay to the Purchaser up to the above amount upon receipt of its first written demand,
without the Purchaser having to substantiate its demand, provided that in its demand the Purchaser will
note that the amount claimed by it is due to it owing to the occurrence of one or both of the two conditions,
specifying the occurred condition or conditions.
This guarantee will remain in force up to <insert date> and including <extra time over and above
mandated in the RFP> from the last date of submission and any demand in respect thereof should reach
the Bank not later than the above date.
NOTHWITHSTANDING ANYTHING CONTAINED HEREIN:

a) Our liability under this Bank Guarantee shall not exceed Rs. <Amount in figures> (Rupees
<Amount in words> only)
b) This Bank Guarantee shall be valid upto <insert date>)
c) It is condition of our liability for payment of the guaranteed amount or any part thereof arising
under this Bank Guarantee that we receive a valid written claim or demand for payment under this
Bank Guarantee on or before <insert date>) failing which our liability under the guarantee will
automatically cease.
(Authorized Signatory of the Bank)

Seal:

Date:
18.10 Annexure- X: Statement of Deviation from Tender Terms and

Conditions for Bidder
Statement of deviation from Tender terms and Conditions for OEM
Date:
To,
Managing Director,
BELTRON Bhawan
RFP no. __________ - Selection of System Integrator for Design, Development, Implementation of Web
Portal and Mobile Application for Caste Based Survey in Bihar
Subject – Statement of deviation from RFP terms and conditions for OEM
Sir,
There are no deviations (null deviations) from the terms and conditions of the tender. All the
terms and conditions of the tender are acceptable to us.
OR (Strike out whatever is not applicable)
Following are the deviations from the terms and conditions of the tender. These deviations and
variations are exhaustive. Except these deviations and variations, all other terms and conditions
of the tender are acceptable to us.
S. Section Page No. Para Statement of deviations and variations

No. No.
1.
2.

Authorized Signatory
Name :
Designation:
Seal:
18.11 Annexure–XI: Team Composition
All proposed resources must be under payroll of the bidder
Name of Staff with Area of Positio Task Time

qualification and Expertise n Assigne committed for
experience Assign d the
ed engagement

18.12 Annexure–XII: Curriculum Vitae (CV) of Key Personnel
General Information
Name of the person & Photograph
Current Designation/Job Title
Current job responsibilities
Proposed Role in the Project
Whether resource is engaged by the firm in its own Yes / No
payrolls
Proposed Responsibilities in the Project
Academic Qualifications:
• Degree
• Academic institution graduated from
• Year of graduation
• Specialization (if any)
• Key achievements and other relevantinformation (if
any)
Professional Certifications
Total number of years of experience
Number of years with the current company
Summary of the Professional / Domain Experience
Summary of Projects undertaken/worked on (Onlyproject name,
client name, client contact details)

General Information
Details of Past assignment details (For eachassignment provide
details regarding name oforganizations worked for, designation,
responsibilities,tenure)
Prior Professional Experience covering:

• Organizations worked for in the past
o Organization name
o Duration and dates of entry and exit
o Designation Location(s)
o Key responsibilities
• Prior project experience
o Project name
o Client
o Key project features in brief
o Location of the project
o Designation
o Role
o Responsibilities and activities
o Duration of the project Please
provide only relevant projects.
Proficient in languages (Against each language listed
indicate if speak/read/write)

18.14 Annexure- XIV: Financial Proposal – Standard Forms
18.14.1 Annexure-XIV (A): Financial Proposal Submission Form
[Date]
To,
Managing Director,
BELTRON Bhawan,
Shashtri Nagar,
Patna, Bihar
Ref. - Selection of System Integrator for Design, Development, Implementation of Web

Portal and Mobile Application for Caste Based Survey in Bihar
Subject: Financial proposal - RFP for “Selection of System Integrator for Design,
Development, Implementation of Web Portal and Mobile Application for Caste Based
Survey in Bihar”
Dear Sir,
We, the undersigned, offer to provide the services as mentioned in the scope of work of the RFP dated
(date] and hereby submit our Financial proposal against the above RFP.
Our Financial Proposal shall be binding upon us subject to the modifications resulting from arithmetic
correction, if any, up to expiration of the validity period of the Proposal, i.e. [date].We undertake that, if
the award is made to us for the above RFP and scope of work, we will strictly observe the laws against
fraud and corruption in force in India namely "Prevention of Corruption Act 1988".
We understand you are not bound to accept any Proposal you receive. We remain,
Yours sincerely,
Authorized Signature [In full and initials]:
Name and Title of Signatory:

Name of Firm:
Address:

18.14.2 Annexure-XIV(B): Financial Form
Financial Format for Design, Supply, Implementation for Automation of General Administration
Department.
Bidder shall submit the unpriced BoQ with their technical proposal (Refer - Annexure XXI).
Summary of Total Cost Proposed by the Bidder (Part A + Part B + Part C)
Name Of the Organization
# Items Total Price
I Total CAPEX Cost
II Total Cost for One Time Activities
III Total OPEX Cost
Grand Total (I+II+III)
Total Project Value (In Words)
PART A: Estimated Cost for CAPEX for the Proposed Solution-
Total
Unit Amount Tax Tax Total
Qty
# Description UoM Rate (A=Q*U in % Amount Amount Remarks
(Q)
(U) ) (B) (C=A*B% (D=A+C)
)
CSMS Portal
1 Design, No 1
Development, UAT
Caste Based Survey

Mobile Application
Design,
2 Development, UAT
No 1
and hosting at
Google Play Store
for Android
platform
3 DMS Application No 1

Total
Qty
(Q)
(U) ) (B) (C=A*B% (D=A+C)
)
Security Software
4 for Portal and Set 1
Mobile Apps
Security Testing
(VA-PT &
Remediation) for
entire solution,
Code level audit,
Functional testing
to check the
defined process as
per RFP,
Bidder to
submission of
consider the
initial test report
cost of
for remedial action,
multiple VA
re-verification of
5 & PT as
the remedial action No 1
required and
by SI and final
to cover the
certificate/ report
complete all
as required along
testing
with Security
requirements
Certification by
Cert-In empaneled
agency including all
audits that are
required to be
completed for
hosting the mobile
app on Google Play
Store
Setting up of
Helpdesk cum
6 Mont
Support center with 12
hs
all required
hardware
As required.
Lumpsum
amount to be
7 quoted for
Any other No 1 any other
items
required for
the solution.
For multiple

Total
Qty
(Q)
(U) ) (B) (C=A*B% (D=A+C)
)
items which
will be part of
the solution
to be
elaborated
with price
breakup in
the financial
form (In the
remarks
section)
Total
PART B: Estimated Cost for One Time Activities for the Proposed Solution-
Uni Ta
Total Tax Total
t Amount x
Descriptio Uo Amount Amount Remark
# Qty (Q) Rat (A=Q*U in
n M (C=A*B% (D=A+C s
e ) %
) )
(U) (B)
CBT
Developmen
t,
Developmen
1 No 1
t of training
manual,
instruction
manual etc.
Classroom
trainings
(Admin
Training)
including
arrangement User
2 400
of training s
centre and
IT
infrastructur
e for
Training

Uni Ta
Total Tax Total
t Amount x
Descriptio Uo Amount Amount Remark
# Qty (Q) Rat (A=Q*U in
n M (C=A*B% (D=A+C s
e ) %
) )
(U) (B)
Survey
Forms (A3)
Scanning,
uploading in
DMS server
at BSDC and
tagging the
3,00,00,00
3 Scanned No
0
survey forms
with their
respective
Household
Number
(without
data entry)
Data entry
for scanned
survey forms 3,00,00,00
4 No
(A3 – for 0
uploading in
DMS)
Total
PART C: Estimated Cost for OPEX for the Proposed Solution-
Tax
Unit Total Tax Total
Qty Amount in
# Description UoM Rate Amount Amount Remarks
(Q) (A=Q*U) %
(U) (C=A*B%) (D=A+C)
(B)
Portal
1 Months 15
Developer
Mobile
2 Application Months 6
developer
Database
3 Months 15
Administrator
Unit price
4 Helpdesk Months 6 for 4
Support for
resources

Tax
Unit Total Tax Total
Qty Amount in
# Description UoM Rate Amount Amount Remarks
(Q) (A=Q*U) %
(U) (C=A*B%) (D=A+C)
(B)
24x7 coverage to be
- 4 no's considered
Project
5 Months 14
Manager
Total
Note:
i. The quantities mentioned in the above table are indicative only and may vary based on the
requirements of the client.
ii. Bids quoting zero for any line item (except ‘Any other’) will be rejected otherwise explicitly
mentioned in the Remarks of the line item- in the Financial Bid Format
iii. Prices should be quoted in Indian Rupee only and indicated both in figures and words.
iv. The cost of trainning and scanning will be paid to the bidder as per actual
Date:
(Signature of Bidder)

18.15 Annexure- XV: Unpriced BoQ
(To be submitted along with the Technical Proposal)
Remarks along with description of proposed solution in terms of products/make/model

etc. wherever applicable needs to be filled up by the bidder.

1. CSMS Portal Design, Development, UAT No 1
Caste Based Survey Mobile Application Design,

2. Development, UAT and hosting at Play Store for No 1
Android platform
3. DMS Application No 1
4. Security Software for Portal and Mobile Apps Set 1
Security Testing (VA-PT & Remediation) for

entire solution, Code level audit, Functional
testing to check the defined process as per RFP,
submission of initial test report for remedial
5. action, re-verification of the remedial action by
Lumpsum 1
SI and final certificate/ report as required along
with Security Certification by Cert-In empaneled
agency including all audits that are required to
be completed for hosting the mobile app on
Google Play Store
6. Setting up of Helpdesk cum Support center with

Months 12
all required hardware and software
7. CBT Development, Development of training

No 1
manual, instruction manual etc.
Classroom trainings (Admin Training)
8. including arrangement of training centre and IT Users 400
infrastructure for Training
Survey Forms (A3) Scanning, uploading in DMS
9. server at BSDC and tagging the Scanned survey
No 3,00,00,000
forms with their respective Household Number
(without data entry)

10. Data entry for scanned survey forms (A3 – for

No 3,00,00,000
uploading in DMS)
11. Portal Developer – 1 no. Months 15
12. Mobile Application developer – 1 no. Months 15
13. Database Administrator – 1 no. Months 15
14. Helpdesk Support for 24x7 coverage - 4 no's Months 6
15. Project Manager Months 14
As
required.
To be
mentioned
by the
bidder in
the
financial
bid
format.
16. Any other No 1 For
multiple
items
which will
be part of
the
solution to
be
elaborated
with price
breakup

18.16 Annexure- XVI: FRS
The software solution comprises of both mobile app and web application. Other software and hardware
requirement required for hosting and managing the software is detailed in other sections of this RFP. The
mobile app will be download from Google Play Store on Enumerator and Supervisor’s smartphone.
There will be multiple level of users who will have specific access to either mobile app or web application.
The Enumerator and the Supervisor shall have access only to the mobile app through their respective logins.
The Enumerator will be the 1st level users to capture data through the mobile app and the Supervisor will
be the reviewer of the same through mobile app only.
Once the Enumerator entered data is approved by the Supervisor, the same will be made available on web
application for further approval process and analytics. The following section defines the indicative and bare
minimum list of functionalities envisaged for the complete software solution.
A. Mobile application
S.no Module Requirement
1. Data Capture The app should populate the household data including District-block/ULB-
panchayat-ward as applicable for the particular enumerator. Enumerator
should have the provision to enter the survey fields in the mobile app form.
2. Data Capture User must be able to capture, store and save/submit data through the mobile
application in offline mode
3. Data Capture Enumerator will enter data in English with codes for various field as approved
and given by GAD. Mobile app nomenclature will be in Hindi. Fields should
also be seen as per the mapped data for codes.
4. Data Capture Should allow to review entered data before enumerator submit.
5. Data Capture Should have the functionality to update data before submission and after
rejection of collected data
6. Data Capture Should allow data duplication alert
7. Data Capture Users should not be allowed to submit/proceed by inputting characters like
spaces, hyphens, dots, special characters etc. in the field. Necessary alert to be
given. It is mandatory to fill all the fields
8. Data Capture Capture survey date, edit date, audit trail of edited data after first submission
9. Data Capture Enumerator/supervisor should be able to see the allotted cases for them in their
respective queue and should be able to select and fill case by case
10. Data Capture Enumerator should have page navigation feature to fill the fields

11. Data Capture Enumerator should be able to submit the filled data even without internet or
connectivity
12. Data Capture Once data is synced to the server, the same should automatically go for allotted
Supervisor's approval/ review and should be shown at the enumerator’s queue
as under review and should be updated with the current status as and when
synched.
13. Data Capture Supervisor's login should have the functionality to store the submitted data in
offline mode and update each case as approved/reject with remarks, if any, as
option
14. Data Capture Once supervisor approve the data should be synched and returned to
enumerator in case of rejection and should be shown in portal in case of
approval
15. General Mobile app should support and work smoothly on Android version 4.4 or above
16. General Allow auto save at defined intervals, option to save draft record to be revisited
at later point in time. Should provide a “Submit” option to the user. Once
submitted user will not be able to make any further changes on the submitted
record/data
17. General Field validation features should be enabled with the mobile application
18. General Pages should be designed to cater to all segments of users in terms of visibility
and ease of use
19. General Fonts used should ensure that there are no readability and visibility issues
20. General Screen and background colour schemes should be soothing to the eyes
21. General Mobile app should provide 2 types of user logins - Enumerator and Supervisor
22. General Supervisor approved data should be synced automatically/manually
23. General Once supervisor approved data is synced, the data should be made visible in
the web portal for further approvals of users like Charge Officer, SDM and DM
through their respective logins
24. Registration Enumerator/supervisor should be able to login using allotted user credentials
and auto-read OTP for authentication purpose
25. Registration Should capture all basic/mandatory user details like name, phone, address,
mapping up to District-block/ULB-panchayat-ward as applicable
26. Technical Mobile app should provide offline working capability to collect the data without
mobile internet/connectivity. The mobile app should store data offline till a
connectivity is established and then synch the data to the central server once
connectivity with the mobile application is established or user triggered synch.
Should have all the security features to ensure there will be no data loss, breach,

hack etc. Should also have central functionality to control the device to erase
data etc.
B. Web application
S.no Modules Requirement

.
1. Data Capture Should have feature to enter/ upload household data by nominated users from
GAD. This data will reflect in mobile app in the respective Enumerator’s login
queue as per the mapping done earlier for further activities. The solution
should be designed to map the household data to each Enumerator as per
their allotment of District-block/ULB-panchayat-ward
2. Data Capture There shall be a predefined household numbers to be surveyed for each
Enumerator as per the guidelines from GAD. The SI shall confirm the exact
numbers during the requirement analysis phase.
3. Data Capture Should have a pre-defined workflow for approval process with multiple users
like Charge office, SDM and DM
4. Portal Configure and provide authorized users to create, edit, approve and view
data.
5. Portal Ability to configure user specific dashboards
6. Portal The application should support the leading browsers such as Firefox, Chrome,
Edge, safari etc.
7. Portal The application should provide search option with advanced full-text search
capabilities. The search option should be able to search for requests within the
application based on various parameters.
8. Portal Provision to enter household data by authorized users at block level by GAD
9. Reporting Provide reports in various output formats like xls, doc, pdf, etc.
10. Reporting Perform analysis of activities at various level of users like Enumerator,
Supervisor and others
11. Reporting Perform analysis on the stored data
12. Reporting Web portal should show the survey completion status to select users as per
client requirements
13. Reporting Should support generation of user registration report, its current status,
incomplete registration, etc.
14. Reporting Generate report based on various parameters (single, multiple or combination
of parameter) that have been captured during the survey like age, gender,

S.no Modules Requirement

.
caste, religion, District, Sub-district, Blocks/Municipalities/ULBs,

Village/Town, Ward or a combination of multiple fields
15. Reporting List of active devices, if any
16. Reporting Download HH History
17. User De-enroll last device after selection from list of active devices list.
management
18. User Application should allow only authorized users to generate such reports
management
19. User Should be able to create sequential or dynamic approval flow

management
20. User Should have provision to bulk upload and approve data in a pre-defined
management format
21. User Should allow multiple users to upload data through their logins
management
C. Common Functionalities
S.no. Modules Requirements
1. General Solution should fit in to the existing SDC without forcing major changes to
existing technology stack.
2. General Intuitive, user‐centric system designed, configured, and implemented with the
user experience in mind.
3. General Configure and control system notifications, validation alerts and notification
triggers such as system error messages, notifications
4. General Role based access only to those who are required to perform activities based
on roles/defined hierarchy. Audit trail for every transaction lifecycle to be
maintained.
5. General Configure workflow using sequential approval process.
6. General Ability to reject/accept/On hold a workflow
7. General Segregation of users based on internal and external categorization and

workflow to be defined accordingly
8. General Unified, easy, flexible and user-friendly interface

9. General Homogenous screen layout, menu operations and access methods across all
modules
10. General GUI suitable for non-technical users and IT experts
11. General Solution should have user friendly Graphical User Interface. It should allow
easy generation of reports and exporting capabilities
12. General Should run on all standard browsers like Microsoft Internet Explorer,
Chrome, Firefox etc
13. General Should submit FAQs, Tutorial Videos, Instructional Manual and other
training material. All the training material should be in both Hindi and
English
14. General Auto/ manual save option to save interim work
15. General The website and application development should ensure compliance with all
relevant guidelines issued by Government of India/ Cert-In. The SI should
ensure obtaining the necessary certification(s) for making the mobile
application available in Google Play Store
16. General System should have capability for adhoc/sample report generation for
verification purpose
17. General Update color preferences chosen and saved by user.
18. General Provision to send entered/ captured data for approval
19. General Provision to approve/ reject/ return the entered data at various levels
20. General Provision to approve/ reject/ return the entered data in bulk
21. Portal Define controlled data access/ visibility as per user requirements
22. Portal Configure and enable one‐time login to provide role‐based access to all
components
23. Portal Should not allow concurrent sessions for same user. The system should
automatically log out a user in case of session breakdowns (e.g.,
communication failure, high inactivity period - option to parameterize
24. Portal The application should support workflows
25. Portal The application should implement security features, such as password
complexity, automatic blocking (temporary/permanent) of user logins after
given number of unsuccessful login attempts (should be parameterized)
26. Portal Application should support HTTPS protocol on Secure Socket Layer (SSL).
27. Portal Application should be interoperable with industry standard databases
28. Portal Should have multilingual capabilities (English and Hindi language)
29. Portal Should support customization of look and feel of the portal/ application

30. Portal Should support upload, store, and organize documents
31. Portal Should provide multi-channel output capabilities
32. Portal Users should be able to upload documents in multiple formats
33. Portal Users should be able to individually or bulk upload documents during the
scanning process
34. Registration Single point registration interface
35. Registration Login credential based on unique parameters
36. Registration System should restrict duplicate registrations/ user accounts
37. Registration Necessary alert mechanism in case of any data duplication
38. Registration New user account registration
39. Registration Role/ level-based user registration/ management
40. Registration Auto read SMS based OTP authentication mechanism
41. Registration Password reset/ recovery feature
42. Registration Password format and change policy
43. Registration Account de-registration process
44. Registration User data privacy features
45. Registration User account retrieval options in case user forgets the login credentials
46. Registration Separate registration for each type of user based on their roles like
Enumerator, Supervisor, Charge officer etc
47. Registration Administrator users must be able to view the details of registered users along
with their profiles.
48. Registration Users should be notified about their registration approval outcome.
49. Registration Administrator users should be able to deactivate user profiles
50. Registration System must validate the uniqueness of the user profile undergoing the
registration process.
51. Registration Users must be able to authenticate themselves in the system (i.e. login).
52. Registration Enumerator should be able to login to the app only using the registered
device. If the registered Enumerator’s device is changed/ lost, then the
enumerator should be able to register a new device. The system should map
the complete Enumerator’s profile along with data in queue.
53. Registration Re-activating a "locked" account must be possible to Administrator users.

54. Registration Users should be obliged to accept a User Agreement / Terms and Conditions
text before obtaining access to the full system functionality.
55. Registration System must be built following a role-based architecture.
56. Registration Authenticated users must have access to information and functionality
according to their respective role.
57. Registration Users must be able to modify specific information of their profile. Some
critical information (e.g. Role) should only be managed by authorized
personnel (e.g. Administrator users).
58. Registration Administrator users must be able to modify the user role of a user.
59. Registration Administrator users must be able to modify specific information in a user
profile.
60. Registration Search, browse, sort and filter various users
61. Technical System architecture must be designed in a manner that will ensure no single
point-of-failure.
62. Technical All sensitive data used in the various components of the system must be
encrypted during transmitting and before storing.
63. Technical System must support appropriate security controls, including user roles with
pre-defined access rights which control the data and functionality each user
has access to.
64. Technical For all sensitive communications with clients, communication protocols with
encryption (e.g., HTTPS) must be used.
65. Technical System must ensure its data is not exposed/ disclosed to unauthorized
persons or processes.
66. Technical System must be able to audit all important system and user actions. System
should ensure that all actions performed on received/stored data are
recorded/ logged and stored keeping track of actors, date/time, input/output
data and any other information necessary to allow specialized personnel to
monitor and fully reconstruct a transaction.
67. Technical System must be built in a modular approach that will allow the addition of
new functional modules without impacting the overall system functionality.
68. Technical System must be based in an architecture that will allow the addition of extra
HW resources to enhance the systems capabilities (e.g., performance, storage,
bandwidth, etc.).
69. Technical System must be designed in a manner that will not be coupled to any
hardware specific technologies.
70. Technical System must be designed in a manner that will not be coupled to any
proprietary software for its deployment and operation.

71. Technical System must be possible to be deployed on different HW and SW

infrastructures.
72. Technical System must ensure the integrity of the stored and transmitted data.
73. Technical Mobile and web application must comply with latest WCAG guidelines, GIGW
guidelines and OWASP guidelines
74. Technical System must be accessible over the web through the use of any available web-
browser. System should at a minimum support all versions of the most
widely-used web-browsers that the relevant vendors continue to support.
75. Technical System must be able to cope with the expected load and traffic.
76. Technical System's architecture should be able to handle increase of at least 25% on the
estimated load and traffic without degradation of its performance.
77. Technical System must follow state-of-the-art interoperability standards so that its
integration or communication with external systems can be achieved
78. Technical Functionality to allow users to export outputs such as reports pdf, .doc, .xls,
.xlsx file formats for select set of users only. Other users should have the
functionality of checking the status in terms of numbers etc. no consolidated
data representation to general users.
79. Technical Automatically terminate an open web session after a period of inactivity,
configurable, incorrect attempt to log in
80. Technical Ability to integrate with any third party system using APIs/export and import
of data and content / Enterprise messaging/Service Bus, web services
architecture such as REST (HTTP bound, JSON and/or XML encoding) and
SOAP
81. Technical Distinct staging environment(s) (at least one) required for purpose of
configuring, testing and training for the new software/ patch/ update releases
82. Technical Support application server Scalability functionality, through Scalability built-
in as either
83. Technical Support application and platform Performance tuning
84. Technical Ability to roll back to previous versions in case of fix/upgrade failure
85. Technical Authentication functionality for user credentials to securely access the
solution
86. Technical Ensure no simultaneous logons are allowed with any unique user account.
87. Technical All data to be stored in the various modules must be encrypted before they are
stored.

88. Technical Encryption of data while transferring data over networks, and ability to
encrypt data stored in the database at the column level.
89. Technical The system should ensure 128-bit encryption for transmission of the data over
the internet.
90. Technical System must support appropriate security controls, including user roles with
pre-defined access rights which control the data and functionality each user
has access to.
91. Technical For all sensitive communications with clients, communication protocols with
encryption (e.g. HTTPS) must be used.
92. Technical System must be built in a modular approach that will allow the addition of
new functional modules without impacting the overall system functionality.
93. Technical System must be based in an architecture that will allow the addition of extra
HW resources to enhance the systems capabilities (e.g. performance, storage,
bandwidth, etc.).
94. Technical System must ensure the integrity of the transmitted data.
95. Technical Data Base model should be relational.
96. Technical System should support API integration if required
97. Technical App should be logged in with one device only. Device should be registered
during the first log in process when entered with credentials and OTP. After
the first log in the change device will be considered as the new registration
only.
98. Technical If required, update device/app information like OS version, app version, etc.
99. Technical API integration as may be required to deliver the entire scope
100. Technical Data should be encrypted in mobile app local storage and other databases as
may be required
101. Technical Any fix/bug issue reported by testing team post API integration such as SMS
gateway etc. required to be fixed after prior intimation to BSEDC/
Department
102. Technical Implementing VKey security in the Mobile Application and testing of the
same

18.17 Annexure- XVII: Indicative Survey form/ fields
Figure 4 Indicative Caste based survey form







Figure 5 Indicative Household survey form

RFP Caste Based Survey BSEDC

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Selection of System Integrator for Design, Development,

Implementation of Web Portal and Mobile Application for

Request for Proposal

Bihar State Electronics Development

ACD Automatic Call distributor

API Application Programming Interface

B Tech Bachelor of Technology

BELTRON Bihar State Electronics Development Corporation Limited (Client)

BoQ Bill of Quantity

BSDC Bihar State Data Center

BSEDC Bihar State Electronics Development Corporation Limited (Client)

CAPEX Capital Expenditure

CBT Computer Based Training

CCN Change Control Note

CCTV Closed Circuit Television

CERT-in the Indian Computer Emergency Response Team

CMMi Capability Maturity Model Integration

CRM Customer Relationship Management

CSMS Caste-based Survey Management System

DEO Data Entry Operator

DMS Document Management System

DSC Digital Signing Certificate

EMD Earnest Money Deposit

ETL Extract, Transform and Load

FRS Functional Requirement Specification

GAD General Administration Department

GIGW Guidelines for Indian Government Websites

BSEDC Page 2 of 138

GoB Government of Bihar

GST Goods and Service Tax

HDD Hard Disk Drive

HTTPS Hypertext Transfer Protocol Secure

ICT Information, Communication and Technology

INR Indian Rupee

ISO International Organization for Standardization

ITES Information Technology Enabled Services

LAN Local Area Network

LoI Letter of Intent

MCA Master of Computer Application

MIS Management Information Systems

NAS Network-Attached Storage

NDA Non-disclosure Agreement

NEFT National Electronic Funds Transfer

NIT Notice Inviting Tender

NL-SAS Nearline Statistical Analysis System

NVR Network Video recorder

O&M Operations and Maintenance

OASIS Organization for the Advancement of Structured Information Standards

OEM Original Equipment Manufacturer

OPEX Operational Expenditure

BSEDC Page 3 of 138

OTP One-time password

OWASP Open Web Application Security Project

PAN Permanent Account Number

PBC Pre-bid Conference

PMP Project Management Professional

POC Proof of Concept

PRI Primary Rate Interface

PSUs Public Sector Undertakings

RFP Request for Proposal

RTGS Real-time Gross Settlement

SDC State Date Centre