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Issue:

RELEVANT ACTIONS TO ADDRESS RISKS RELEVANT ACTIONS TO ADDRESS

RELATED RELATED
INTERESTED NEEDS (FORM OF ATTENTION TO CRITERIA OF ACCEPTANCE INTERESTED EXPECTATION OPPORTUNITIES (FORM OF RELATED PROCESS(S) CRITERIA OF ACCEPTANCE
INDICATOR PROCESS(S)
PARTY (PIP) THE REQUIREMENT) PARTY (PIP) ATTENTION TO
EXPECTATION)
As minimum 7 days tools,
except
Timely delivery of tires according to customer
Dispatch specific customer requirement. Maximum terms of
requirements
up to 15 business days.

Percentage of tires outside the
Deadlines
standard production time
Using ERP for production Production systems Complete order records for tires shipped
Make visits by the after-sales staff to monitor
After Sales Compliance with the post-sales personnel visit plan
the wear and tear of the cocada.
Finished product warehouse conditioned for
Store Warehouse capacity to house tires
quick dispatch

Availability of rejected tires in the warehouse area

Timely return of rejected tires Commercial maximum two days following detection of the Technical assistance on
management
rejection tire care

7 to 12 days maximum to prepare the claim report,

Timely claims attention Production from receipt of the claim.
CUSTOMER: CUSTOMER

Transport companies, Pre-cured belts with a variety of models, from Transport companies,
Guide clients on the care to take into account After Sales Provide information to the client during technical
mines, heavy industry, reliable suppliers. mines, heavy industry,
to guarantee the durability of the retread Commercial management visits carried out
etc. (corporate) Production Constant feedback with local supplier to ensure etc. (corporate)
Use of quality inputs.
QA necessary adjustments, after evaluating the
performance of the input in the product.
Drivers of vans, buses, Drivers of vans, buses,
Have technical specifications of the inputs.
trucks (individuals) trucks (individuals)

Machinery and equipment in operational Compliance with preventive maintenance programs

Maintenance
Adequate retread quality condition

Percentages of complaints Verify that all warehouse locations are correctly

Trained production staff Human Resources Compliance with training programs Storage order Store
coming from the client marked

Claims report duly supported for claims that That the report has a technical part (possible
Production
are not valid causes that may have conditioned the rejection).
Adequate presentation of
the company
Have a list of available bands, inform the client
Communication of Stock of supplies available
Store which bands can be offered in the retreading
for sale to the customer
service.

Rim painted with paint that does not affect the

rubber
Presentation of the product Adequate presentation of the finished product Production
Let the splices be subtle

Access to specialized technical training by Identify personnel who require some type of
Constant training area and manage its implementation if Human Resources training, to include them within the
Design, implementation and monitoring of the Delivery of the necessary safety equipment
necessary. Training Program and monitor its compliance
COLLABORATORS Safe working conditions Number of disabling accidents occupational health and safety system in Human Resources according to the type of work. Personnel have COLLABORATORS
accordance with Law No. 29783 SCTR coverage
Organize fellowship meetings on festive Organization and execution of fellowship meetings
Pleasant work environment Human Resources
dates on Labor Day and Christmas

Monitor sales level and carry out service Commercial Organization sales tracking report against average
Sales growth Sales fulfillment percentage
promotion activities. management market sales
Collect relevant information from the
Positioning of the company Semi-annual meeting to evaluate the positioning of
SHAREHOLDERS SHAREHOLDERS competition that allows us to know their Commercial management
as a leader in the field the service in the market
participation in the market
Percentage of staff who Interviews and knowledge tests to guarantee Personnel with professional profile in accordance
Reliable and qualified staff Human Resources
passed the training good selection of personnel with what is established

Review the payment conditions that each

Timely payments Shopping Clear quotes with the requested payment method
supplier has in the quotes
Maintain purchasing
Number of complaints coming Application of supplier selection criteria and Compliance with the Supplier Management
SUPPLIERS SUPPLIERS preference over other Shopping
from the supplier monitoring of supplier performance procedure
Clear information on Provide accurate information of what is Request for quotes with clear specifications of the suppliers
Shopping
purchasing needs required to the supplier service and/or product

Compliance with legal Identify and ensure compliance with laws

Legal Management Solid waste management plan ------ ------ ------
regulations involving solid waste disposal
Number of breaches of legal
STATE regulations
STATE
Comply with the dates established in the tax
Timely payment of taxes Follow the tax payment schedule Accounting ------ ------ ------
schedules

MATRIX OF RELEVANT INTERESTED PARTIES (PIP) MODEL 2017/07/07