S A L I Unimac

Washer-Extractor
Troubleshooting
Cabinet Hardmount
Refer to Page 8 for Model Numbers
CHM1772C
CHM1772
Part No. F8266301

www.comlaundry.com December 2009
Table of Safety Information..............................................................................
Explanation of Safety Messages...........................................................
2
2
Contents General Safety Precautions...................................................................

Important Safety Instructions ...............................................................
2
3
Safety Decals ........................................................................................ 5
Operator Safety ..................................................................................... 5
Introduction......................................................................................... 6
Customer Service.................................................................................. 6
Nameplate Location.............................................................................. 6
Model Identification ............................................................................. 7
Theory of Operation ........................................................................... 9
Starting the Machine............................................................................. 9
Fill......................................................................................................... 9
Supply ................................................................................................... 9
Wash ..................................................................................................... 9
Drain ..................................................................................................... 9
Extract................................................................................................... 9
Troubleshooting .................................................................................. 10
1. “dOOr” Displayed at Startup or When Vend Satisfied.................. 11
2. Door Does Not Lock at Startup...................................................... 13
3. Door Fails to Unlock at End of the Cycle ...................................... 15
4. No External Supplies ..................................................................... 17
5. Excessive Vibration and/or Noise During Spin ............................. 19
6. Machine Does Not Fill with Water ................................................ 21
7. No Display ..................................................................................... 23
8. No Outputs ..................................................................................... 26
9. Excessive Cycle Time .................................................................... 30
10. No Keypad Function ...................................................................... 31
11. Abnormal Operation ...................................................................... 32
12. No High Extract ............................................................................. 36
13. No Extract (F and V-speed Models) .............................................. 37
14. No Extract (2 Speed Models)......................................................... 39
15. No Basket Rotation (2 Speed Models)........................................... 41
16. No Rotation with Drive Fault......................................................... 42
17. No Rotation without Drive Fault ................................................... 43
18. Unable to Access Manual Mode .................................................... 44
19. EFS Error ....................................................................................... 46
20. Heat Error (Machines with Auxiliary Heat Only) ......................... 48
21. Control Always in Audit Display Mode ........................................ 49
22. Control Will Not Allow PDA to Download a
Machine Cycle it is Currently Running ........................................ 51
© Copyright 2009, Alliance Laundry Systems LLC

All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any
means without the expressed written consent of the publisher.
F8266301 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 1

Safety Information
Explanation of Safety Messages General Safety Precautions
Throughout this manual and on machine decals, you In the interest of safety, some general precautions
will find precautionary statements (“DANGER,” relating to the operation of this machine follow.
“WARNING,” and “CAUTION”) followed by specific
instructions. These precautions are intended for the
personal safety of the operator, user, servicer, and WARNING
those maintaining the machine.
• Failure to install, maintain and/or
operate this product according to the
DANGER manufacturer’s instructions may result
in conditions which can produce
Danger indicates the presence of a hazard serious injury, death and/or property
that will cause severe personal injury, damage.
death or substantial property damage if • Do not repair or replace any part of the
the danger is ignored. product or attempt any servicing unless
specifically recommended or published
in this Service Manual and unless you
WARNING understand and have the skills to carry
out the servicing.
Warning indicates the presence of a
hazard that can cause severe personal • Whenever ground wires are removed
injury, death or substantial property during servicing, these ground wires
damage if the warning is ignored. must be reconnected to ensure that the
product is properly grounded and to
reduce the risk of fire, electric shock,
CAUTION serious injury or death.
W006R2
Caution indicates the presence of a

hazard that will or can cause minor
personal injury or property damage if the WARNING
caution is ignored.
To reduce the risk of electric shock, fire,
Additional precautionary statements (“IMPORTANT” explosion, serious injury or death:
and “NOTE”) are followed by specific instructions. • Disconnect electric power to the
washer-extractor before servicing.
IMPORTANT: The word “IMPORTANT” is used • Never start the washer-extractor with
to inform the reader of specific procedures where any guards/panels removed.
minor machine damage will occur if the procedure • Whenever ground wires are removed
is not followed. during servicing, these ground wires
must be reconnected to ensure that the
NOTE: The word “NOTE” is used to communicate washer-extractor is properly grounded.
installation, operation, maintenance or servicing W460
information that is important but not hazard

related.
WARNING
Repairs that are made to your products
by unqualified persons can result in
hazards due to improper assembly or
adjustments subjecting you, or the
inexperienced person making such
repairs, to the risk of serious injury,
electrical shock, or death.
W007
2 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT F8266301

Safety Information
6. Do not allow children to play on or in a washer.

WARNING Close supervision of children is necessary when
the washer is used near children.
If you or an unqualified person perform 7. Before the washer is removed from service or
service on your product, you must discarded, remove the door to the washing
assume the responsibility for any compartment.
personal injury or property damage which
may result. The manufacturer will not be 8. Do not reach into the washer if the wash drum is
responsible for any injury or property moving.
damage arising from improper service 9. Do not install or store the washer where it will be
and/or service procedures. exposed to water and/or weather.
W008
Always contact your dealer, distributor, service agent 10. Do not tamper with the controls.
or the manufacturer about any problems or conditions 11. Do not repair or replace any part of the washer or
you do not understand. attempt any servicing unless specifically
recommended in the user-maintenance
Important Safety Instructions instructions or in published user-repair
instructions that the user understands and has the
skills to carry out.
WARNING 12. To reduce the risk of an electrical shock or fire,
To reduce the risk of fire, electric shock, DO NOT use an extension cord or an adapter to
serious injury or death to persons when connect the washer to an electrical power source.
using your washer, follow these basic 13. Use the washer only for its intended purpose,
precautions: washing clothes.
W023
14. Never wash machine parts or automotive parts in
1. Read all instructions before using the washer. the machine. This could result in serious damage
2. Refer to the GROUNDING INSTRUCTIONS in to the basket.
the INSTALLATION manual (supplied with your 15. ALWAYS disconnect the washer from its
washer) for the proper grounding of the washer. electrical supply before attempting any service.
3. Do not wash textiles that have been previously 16. Install the washer according to the
cleaned in, washed in, soaked in or spotted with INSTALLATION INSTRUCTIONS. All
gasoline, kerosene, waxes, cooking oils, dry- connections for water, drain, electrical power and
cleaning solvents or other flammable or grounding must comply with local codes and,
explosive substances. They give off vapors that when required, be made by licensed personnel.
could ignite or explode.
17. To reduce the risk of fire, textiles which have
4. Do not add gasoline, dry-cleaning solvents or traces of any flammable substances such as
other flammable or explosive substances to the vegetable oil, cooking oil, machine oil,
wash water. These substances give off vapors that flammable chemicals, thinner, etc. or anything
could ignite or explode. containing wax or chemicals such as in mops or
5. Under certain conditions, hydrogen gas may be cleaning cloths, must not be put into the washer.
produced in a hot water system that has not been These flammable substances may cause the
used for two weeks or more. HYDROGEN GAS fabric to ignite.
IS EXPLOSIVE. If the hot water system has not 18. Do not use fabric softeners or products to
been used for such a period, before using a eliminate static unless recommended by the
washer, turn on all hot water faucets and let the manufacturer of the fabric softener or product.
water flow from each for several minutes. This
will release any accumulated hydrogen gas. The 19. Keep the washer in good condition. Bumping or
gas is flammable. Do not smoke or use an open dropping the washer can damage its safety
flame during this time. features. If this occurs, have the washer checked
by a qualified service person.

Safety Information
20. If the supply cord is damaged, it must be replaced

by a special cord or assembly available from the WARNING
manufacturer or its service agent.
This machine must be installed, adjusted,
21. Be sure that water connections have a shut-off
and serviced by qualified electrical
valve and that fill hose connections are tight.
maintenance personnel familiar with the
CLOSE the shut-off valves at the end of each
construction and operation of this type of
wash day.
machinery. They must also be familiar
22. The loading door MUST BE CLOSED any time with the potential hazards involved.
the washer is to fill, tumble or spin. DO NOT Failure to observe this warning may result
bypass the loading door switch and permit the in personal injury and/or equipment
washer to operate with the loading door open. damage, and may void the warranty.
SW004
23. Always read and follow the manufacturer’s
instructions on packages of laundry and cleaning IMPORTANT: Ensure that the recommended
aids. Heed all warnings and precautions. To clearances for inspection and maintenance
reduce the risk of poisoning or chemical burns, are provided. Never allow the inspection and
keep them out of the reach of children at all times maintenance space to be blocked.
(preferably in a locked cabinet).
24. Always follow the fabric care instructions
supplied by the textile manufacturer. WARNING
25. Never operate the washer with any guards and/or Install the machine on a level floor of
panels removed. sufficient strength. Failure to do so may
result in conditions which can produce
26. DO NOT operate the washer with missing or
serious injury, death and/or property
broken parts.
damage.
27. DO NOT bypass any safety devices. W703
28. Failure to install, maintain and/or operate this

washer according to the manufacturer's CAUTION
instructions may result in conditions that can
produce bodily injury and/or property damage. Be careful around the open door,
particularly when loading from a level
NOTE: The WARNING and IMPORTANT below the door. Impact with door edges
SAFETY INSTRUCTIONS appearing in this can cause personal injury.
manual are not meant to cover all possible SW025
conditions and situations that may occur. Common

sense, caution and care must be exercised when
installing, maintaining and operating the washer. WARNING
Any problems or conditions not understood should be Never touch internal or external steam
reported to the dealer, distributor, service agent or the pipes, connections, or components.
manufacturer. These surfaces can be extremely hot and
will cause severe burns. The steam must
be turned off and the pipe, connections,
and components allowed to cool before
the pipe can be touched.
SW014

Safety Information
Safety Decals Operator Safety

Safety decals appear at crucial locations on the
machine. Failure to maintain legible safety decals WARNING
could result in injury to the operator or service
NEVER insert hands or objects into
technician.
basket until it has completely stopped.
To provide personal safety and keep the machine in Doing so could result in serious injury.
proper working order, follow all maintenance and SW012
safety procedures presented in this manual. If

To ensure the safety of machine operators, the
questions regarding safety arise, contact the
following maintenance checks must be performed
manufacturer immediately.
daily:
Use manufacturer-authorized spare parts to avoid
1. Prior to operating the machine, verify that all
safety hazards.
warning signs are present and legible. Missing or
illegible signs must be replaced immediately.
Make certain that spares are available.
2. Check door interlock before starting operation of
the machine:
a. Attempt to start the machine with the door
open. The machine should not start with the
door open.
b. Close the door without locking it and attempt
to start the machine. The machine should not
start with the door unlocked.
c. Close and lock the door and start a cycle.
Attempt to open the door while the cycle is in
progress. The door should not open.
If the door lock and interlock are not functioning
properly, call a service technician.
3. Do not attempt to operate the machine if any of
the following conditions are present:
a. The door does not remain securely locked
during the entire cycle.
b. Excessively high water level is evident.
c. Machine is not connected to a properly
grounded circuit.
Do not bypass any safety devices in the machine.
WARNING
Never operate the machine with a
bypassed or disconnected balance
system. Operating the machine with
severe out-of-balance loads could result
in personal injury and serious equipment
damage.
SW039

Introduction
Customer Service For technical assistance, call either of these numbers
(920) 748-3121 Ripon, Wisconsin or +32 56 41 20 54
Alliance Laundry Systems is not responsible for Wevelgem, Belgium.
personal injury or property damage resulting from
improper service. Review all service information Nameplate Location
before beginning repairs.
When calling or writing about your product, be sure to
If literature or replacement parts are required, contact mention model and serial numbers. Model and serial
the source from whom the machine was purchased or numbers are located on nameplate(s) as shown.
contact Alliance Laundry Systems at (920) 748-3950
for the name of the nearest authorized parts distributor.
Model No. *CN030GCUOU001

Serial No. 00000000000
Voltage 208 – 240 Hz 60 Phase 3
Number of wires : 3 FLA : amps
Circuit Breaker Size : 3 amps
Max. Load : 40 LB 18.2 KG
Schematic :
Supply Water: 30 - 85 psi, 2 - 5.7 BAR
1
00
OU ase
3
CU Ph
0G 0 ps
N03 0000 60 am
*C 00 Hz
. 00 :
de
l No 00 0 FLA
Mo . 24 KG
ria
l No 8–
Se 20 : 3 amps18.2 BA
R
lta
ge
wires e : 3 LB 5.7
Vo
er
of Siz 2-
mb ker i,
Nu Brea 40 ps
cuit :
Cir Load - 85
Ma
x. tic :
:
30
ma ter
Sche ly Wa
pp
Su
CHM3025P
CHM3025P

Introduction
Model Identification
Information in this manual is applicable to these washers.
HCD020JD2 HCN040HNF HCU030HX2 SCL040HN2 SCN030JYF

HCD020LD2 HCN040HY2 HCU030KCF SCL040JC2 SCN030JYV
HCD030LD2 HCN040HYF HCU030KCV SCL040JD2 SCN030KN2
HCD040LD2 HCN040KC2 HCU030KE2 SCL040JE2 SCN030KNF
HCD060LD2 HCN040KCF HCU030KY2 SCL040JEF SCN030LC2
HCD080LDV HCN040KCV HCU030KYF SCL040JX2 SCN030LCF
HCL020HDF HCN040KD2 HCU030KYV SCL040KN2 SCN030LCV
HCL020HN2 HCN040KDV HCU040HC2 SCL040KNF SCN030LD2
HCL020KD2 HCN040KEF HCU040HN2 SCL040LE2 SCN030LY2
HCL020LD2 HCN040KEV HCU040HNF SCL060HN2 SCN030LYF
HCL030HDF HCN040KY2 HCU040HX2 SCL060HNF SCN030LYV
HCL030HN2 HCN040KYF HCU040KCF SCL060JC2 SCN030WC2
HCL030HNF HCN040KYV HCU040KCV SCL060JCF SCN030WCF
HCL040HDF HCN060HC2 HCU040KE2 SCL060JE2 SCN030WCV
HCL040HE2 HCN060HCF HCU040KY2 SCL060KN2 SCN030WD2
HCL040HN2 HCN060HN2 HCU040KYF SCL060KNV SCN030WDV
HCL060HN2 HCN060HNF HCU040KYV SCL060LE2 SCN030WY2
HCL080HNF HCN060HY2 HCU060HC2 SCL080HNF SCN030WYF
HCN020HC2 HCN060HYF HCU060HN2 SCL080KNV SCN030WYV
HCN020HCF HCN060KC2 HCU060HNF SCL125KNV SCN040HN2
HCN020HD2 HCN060KCF HCU060HX2 SCN020HN2 SCN040HNF
HCN020HN2 HCN060KCV HCU060KCF SCN020HNF SCN040JC2
HCN020HNF HCN060KD2 HCU060KCV SCN020JC2 SCN040JCF
HCN020HY2 HCN060KDV HCU060KEV SCN020JCF SCN040JCV
HCN020HYF HCN060KEF HCU060KY2 SCN020JCV SCN040JD2
HCN020KC2 HCN060KEV HCU060KYF SCN020JY2 SCN040JE2
HCN020KCF HCN060KY2 HCU060KYV SCN020JYF SCN040JEF
HCN020KCV HCN060KYF HCU080HCF SCN020JYV SCN040JY2
HCN020KD2 HCN060KYV HCU080HNF SCN020KN2 SCN040JYF
HCN020KDV HCN080HCF HCU080HXF SCN020KNF SCN040JYV
HCN020KEF HCN080HCV HCU080KCF SCN020LC2 SCN040KN2
HCN020KEV HCN080HDF HCU080KCV SCN020LCF SCN040KNF
HCN020KY2 HCN080HNF HCU080KYF SCN020LCV SCN040KNV
HCN020KYF HCN080HYF HCU080KYV SCN020LD2 SCN040LC2
HCN020KYV HCN080HYV HCZ020HN2 SCN020LY2 SCN040LCF
HCN030HC2 HCN080KCF SCD030LD2 SCN020LYF SCN040LCV
HCN030HCF HCN080KCV SCD040LD2 SCN020LYV SCN040LD2
HCN030HD2 HCN080KEV SCD060LD2 SCN020WC2 SCN040LE2
HCN030HN2 HCN080KYF SCL020HNF SCN020WCF SCN040LY2
HCN030HNF HCN080KYV SCL020JC2 SCN020WCV SCN040LYF
HCN030HY2 HCU020HC2 SCL020JD2 SCN020WD2 SCN040LYV
HCN030HYF HCU020HN2 SCL020JE2 SCN020WDV SCN040WC2
HCN030KC2 HCU020HNF SCL020JEF SCN020WY2 SCN040WCF
HCN030KCF HCU020HX2 SCL020JX2 SCN020WYF SCN040WCV
HCN030KCV HCU020KCF SCL030HN2 SCN020WYV SCN040WDV
HCN030KD2 HCU020KCV SCL030JC2 SCN030HN2 SCN040WY2
HCN030KDV HCU020KE2 SCL030JD2 SCN030HNF SCN040WYF
HCN030KEF HCU020KL2 SCL030JE2 SCN030JC2 SCN040WYV
HCN030KY2 HCU020KY2 SCL030JEF SCN030JCF SCN060HN2
HCN030KYF HCU020KYF SCL030JX2 SCN030JCV SCN060HNF
HCN030KYV HCU020KYV SCL030JY2 SCN030JE2 SCN060JC2
HCN040HC2 HCU030HC2 SCL030KN2 SCN030JEF SCN060JCF
HCN040HCF HCU030HN2 SCL030LD2 SCN030JX2 SCN060JCV
HCN040HN2 HCU030HNF SCL030LEV SCN030JY2 SCN060JD2
(continued)

Introduction
(continued)
SCN060JDF SCU020JCF SCU030KNF SCU060JX2 UCL125KNV
SCN060JX2 SCU020JCV SCU030WCV SCU060JXF UCN020HN2
SCN060JY2 SCU020JD2 SCU030WE2 SCU060JXV UCN020HNF
SCN060JYF SCU020JDF SCU040HN2 SCU060JY2 UCN020KN2
SCN060JYV SCU020JDV SCU040HNF SCU060JYF UCN030HN2
SCN060KN2 SCU020JE2 SCU040JC2 SCU060JYV UCN030HNF
SCN060KNF SCU020JEF SCU040JCF SCU060KN2 UCN030KN2
SCN060KNV SCU020JEV SCU040JCV SCU060KNF UCN030KNF
SCN060LC2 SCU020JL2 SCU040JD2 SCU060KNV UCN040HN2
SCN060LCF SCU020JLF SCU040JDF SCU060WEV UCN040HNF
SCN060LCV SCU020JLV SCU040JDV SCU080HNF UCN040KN2
SCN060LD2 SCU020JX2 SCU040JE2 SCU080JCF UCN040KNF
SCN060LDV SCU020JXF SCU040JEF SCU080JCV UCN040KNV
SCN060LE2 SCU020JXV SCU040JEV SCU080JDF UCN060HN2
SCN060LY2 SCU020JY2 SCU040JL2 SCU080JDV UCN060HNF
SCN060LYF SCU020JYF SCU040JLF SCU080JEF UCN060KN2
SCN060LYV SCU020JYV SCU040JLV SCU080JEV UCN060KNF
SCN060WC2 SCU020KN2 SCU040JX2 SCU080JLF UCN060KNV
SCN060WCF SCU020KNF SCU040JXF SCU080JLV UCN080HNF
SCN060WCV SCU020WEV SCU040JXV SCU080JXF UCN080KNV
SCN060WD2 SCU030HN2 SCU040JY2 SCU080JXV UCU020HN2
SCN060WDV SCU030HNF SCU040JYF SCU080JYF UCU020HNF
SCN060WY2 SCU030JC2 SCU040JYV SCU080JYV UCU020KN2
SCN060WYF SCU030JCF SCU040KN2 SCU080KNV UCU030HN2
SCN060WYV SCU030JCV SCU040KNF SCU125KNV UCU030HNF
SCN080HNF SCU030JD2 SCU040KNV UCL020HN2 UCU030KN2
SCN080JCF SCU030JDF SCU040WEV UCL020KN2 UCU040HN2
SCN080JCV SCU030JDV SCU060HN2 UCL030HN2 UCU040HNF
SCN080JYF SCU030JE2 SCU060HNF UCL030HNF UCU040KN2
SCN080JYV SCU030JEF SCU060JC2 UCL040HN2 UCU040KNV
SCN080KNV SCU030JEV SCU060JCF UCL040HNF UCU060HN2
SCN080LCV SCU030JL2 SCU060JCV UCL040KN2 UCU060HNF
SCN080LDV SCU030JLF SCU060JD2 UCL040KNF UCU060KN2
SCN080LYV SCU030JLV SCU060JDF UCL040KNV UCU060KNV
SCN080WCV SCU030JX2 SCU060JDV UCL060HN2 UCU080HNF
SCN080WDV SCU030JXF SCU060JE2 UCL060HNF UCU080KNV
SCN080WYV SCU030JXV SCU060JEF UCL060KN2 UCU125KNV
SCN125KNV SCU030JY2 SCU060JEV UCL060KNF
SCU020HN2 SCU030JYF SCU060JL2 UCL060KNV
SCU020HNF SCU030JYV SCU060JLF UCL080HNF
SCU020JC2 SCU030KN2 SCU060JLV UCL080KNV

Theory of Operation
Starting the Machine Drain
The door lock will not allow a cycle to be started until Cabinet Hardmount washer-extractors use a normally
the door has been closed. open gravity-type drain system. No pump is used.
When the drain valve opens, the perforated basket
Fill allows water to drain from it.
The operator selects a cycle and starts the machine. In the event of a power failure, the drain valve will
Water enters the machine through water valves that are open automatically and the machine will drain.
controlled by the microcomputer. As water fills the
basket, a column of air is trapped in a pressure bulb Extract
and hose. The air pressure continues to increase as the
A final high-speed extract step removes water from the
basket fills with water. When the desired water level is
load, which maximizes drying efficiency.
reached, the water level switch triggers the
microcomputer and the water sensor turns off. The door lock system will not allow the door to be
opened until the cycle has finished.
A vacuum breaker installed in the inlet plumbing
prevents the backflow of water.
Supply
The operator can either connect external liquid
supplies to the machine or fill the supply dispenser
with liquid or dry supplies. The supply dispenser's
nozzles flush the compartments with water at the
appropriate times throughout a cycle.
Wash
The basket includes ribs that lift the laundry from the
wash water. The laundry then tumbles back into the
bath.
In 2-speed and variable-speed models, 1 dual-speed
motor drives the basket's shaft with a V-belt.
20-60 pound capacity models use 2 bearings that are
held in place by a single cast-iron trunnion that is
bolted to the frame. 80 and 125-pound capacity
models use 2 flange-type bearings that are bolted to
the frame.

Troubleshooting
WARNING
To reduce the risk of electrical shock, fire, explosion, serious injury or death:
· Disconnect electrical power to the washer-extractor before servicing it.
· Close the gas shut-off valve to the washer-extractor (when applicable) before servicing it.
· Never start the washer-extractor with any guards/panels removed.
· Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer-extractor is properly grounded.
W461R1

Troubleshooting
1. “dOOr” Displayed at Startup or When Vend Satisfied
“dOOr” Displayed at Startup or When Vend Satisfied
No
Is door handle
Fully latch door.
fully engaged?
Yes
No
Is magnet
Replace magnet.
present on door?
Yes
No
Is J15 plug fully
Firmly seat plug.
engaged?
Yes
Is there 24VDC
No
between H6-1 and
Replace AP1 Output Board.
H6-5 on AP1 Output
Board?
Yes
Door circuit is open. Diagnose and repair circuit.

CHM461S
CHM461S

Troubleshooting
“dOOr” Displayed at Startup or When Vend Satisfied
CHM504S
CHM504S
NOTE: Refer to the wiring diagram supplied with

your machine.

Troubleshooting
2. Door Does Not Lock at Startup
Door Does Not Lock at Startup
No
Is door handle
Fully latch door.
fully engaged?
Yes
Yes
Is the solenoid Replace/Adjust solenoid
mechanically bound? as neccsssary.
Door circuit is open. Diagnose and repair No

circuit.
Yes Is there 24VDC

between H6-1 and
H6-5?
No
Check for continuity through SP1a

empty level pressure switch:
Make sure machine is empty and If SP1a is open -
check for continuity across H6-7 No Pressure switch bad
and H6-8? Water in machine
NOTE: Only perform continuity Plugged pressure hose
check if PSW SEL LED is OFF If SP1a is closed -
Check door solenoid for
mechanical issues.
CHM480S
CHM480S

Troubleshooting
Door Does Not Lock at Startup
CHM504S
CHM504

your machine.

Troubleshooting
3. Door Fails to Unlock at End of the Cycle
Door Fails to Unlock at End of the Cycle
Is the solenoid Yes

mechanically Replace/adjust solenoid as necessary.
bound?
No
B
A
Is there Yes
continuity through Unless the machine is rotating, the
low level water pressure control should open the door.
switch?
No
Yes
Is there water in the
Troubleshoot the drain.
machine?
No
Troubleshoot the AP1 Output Board.
CHM462S

Troubleshooting
Door Fails to Unlock at End of the Cycle
B CHM504S
A CHM504S

your machine.

Troubleshooting
4. No External Supplies
No External Supplies
Yes
Is the parameter
Set the parameter “SUPC” to “S”.
set to “C”?
No
Is the ribbon cable between H10

No
on AP1 Output Board and RB1
Re-connect/replace ribbon cable as necessary.
on AP4 Auxiliary Output Supply
Board connected and in good
shape?
Yes
B
Ensure external supply wiring is correct. Refer to the No

External Supplies Schematic.
CHM473S
CHM47

Troubleshooting
No External Supplies
CHM498S
CHM498S
B A

your machine.

Troubleshooting
5. Excessive Vibration and/or Noise During Spin (Drawing 1 of 2)
Excessive Vibration and/or Noise During Spin
No
Is the load of proper
Add or remove items as needed to ensure load size is correct.
size?
Yes
Does the wash load

No
contain the proper Add or remove items as needed to ensure proper mix of
mix of laundry items (e.g. do not wash towels and sheets together).
items?
Yes
Are the anchor bolts No Tighten all anchor bolts and nuts to correct torque
and nuts properly specifications. Refer to Installation Manual for
torqued? specifications.
Yes
Are the anchor bolts No

Replace all anchor bolts and nuts with correct size and
and nuts the correct
grade. Refer to Installation Manual for specifications.
size and grade?
Yes
No
Are all panels on
Replace all panels.
machine?
Yes
continued on CHM465S-a
next page

Troubleshooting
5. Excessive Vibration and/or Noise During Spin (Drawing 2 of 2)

continued from
previous page
Is the washer- No
Properly grout washer-extractor. Refer to
extractor grouted
Installation Manual for specifications.
properly?
Yes
Is the washer-extractor
No
anchored to a flat, level Remove and re-install washer-extractor correctly.
surface with the proper Refer to Installation Manual for specifications.
depth of concrete?
No
Are motor and drive No

pulleys aligned and Align/tighten pulleys as needed.
on tight?
Yes
Are the front and rear Yes

bearings making Replace the bearings as needed.
excessive noise?
No
Lift up on the basket at the

Yes
front of the tub. Is there any
Replace the bearings as needed.
up and down play that would
indicate bearing wear?
CHM465S-b
CHM465S-b

Troubleshooting
6. Machine Does Not Fill with Water
Machine Does Not Fill With Water
No
Is water turned
Turn water on.
on?
Yes
No
Is there a fill step
Add/edit a fill step in programming.
programmed?
Yes
Are fill valve Yes

inlet screens Clean inlet screens and re-test.
plugged?
No
Is the J30 plug No

Fully insert J30 plug.
fully inserted?
Yes
B
Is there 220V C
present at H2-1 to
No Re-check for voltage at valves and ensure wiring and Molex
H2-14 and H2-1 to
plugs are intact.
H2-15 on AP1
output board?
Yes
Is there 220V present at

Yes
the hot and cold valves
Repair/Replace defective valves.
and are any Fill LEDs (HF
or CF) lit on the AP1
Output Board?
No
CHM459S
Refer to “No Outputs” flowchart. CHM459S

Troubleshooting
Machine Does Not Fill with Water
B C
CHM50
CHM503S

your machine.

Troubleshooting
7. No Display
No Display
Is there power
No
between F1 and F2 Make sure machine is powered and
on AP1 Output that E-stop is out.
Board?
Yes
A
Are F1 and F2 No
Replace blown fuse(s) and find out why
fuse elements
fuse(s) blew.
intact?
Yes
Verify H1/H3 harness is intact.
Yes
1. Is there 24VAC from H3-1 to H3-2 on
AP1 Output Board and the 5VDC LED
lit?
No
2. Is correct transformer jumper installed?
3. Is there:
+24VDC from H3-18 to H3-4
+33VDC from H3-18 to H3-3 Is harness in No Replace/repair
+5VDC from H3-18 to H3-5 good harness as
condition? necessary.
C
Yes
Yes Verify E-stop or Bypass Jumper is

installed (on vended machines).
Check for 220V at H9-3 and H9-2
on AP1Output Board.
Press keypad for OPL
Yes
Is control in Low models to wake up the
Power Mode? control or cycle power to the
machine. If voltage across H9-3, H9-2 is
below 208VAC, install 208V
transformer jumper.
No
Replace AP2 Control Logic Board.

CHM458S
CHM458S

Troubleshooting
No Display (Sheet 1 of 2)
CHM50
CHM503S

your machine.

Troubleshooting
No Display (Sheet 2 of 2)
B
C
CHM502S
CHM50

your machine.

Troubleshooting
8. No Outputs
No Outputs
A
No
Are fuses F3 and F4
Replace fuse and determine cause for blown fuse.
intact?
Yes
Are SQ1
(door closed) and SQ2
(door locked) closed? No Determine why SQ1 (door closed) and SQ2
Verify INTLCK LED and MAIN (door locked) are not closing. Adjust switches
PWR LED are lit on the AP1 as necessary.
Output Board.
Yes
A
C
Is there 220VAC
Yes
between both fuses Check output LEDs and output connectors (H2,
F3 and F2 and fuses H5 and H7) on AP1 output board.
F4 and F2?
No
Main power relay or interlock delay on AP1 Output Board

may be faulty. Replace AP1 Output Board as necessary.
CHM464S
C

Troubleshooting
No Outputs (Sheet 1 of 3)
CHM504S
CHM504S

your machine.

Troubleshooting
CHM503
CHM503S

your machine.

Troubleshooting
A
CHM498S
CHM498S

your machine.

Troubleshooting
9. Excessive Cycle Time

Excessive Cycle Time
Is water passing Yes

Check audit data for fill and drain times.
through the drain during
Repair/replace drain valve as necessary.
fill?
No
Yes Check audit data for fill and drain times.

Is the machine
Check water pressure and/or check for
slow to fill?
clogged screens in fill hoses.
No
Yes
If equipped with heat, is Troubleshoot heat output circuit. Check audit
it taking too long to data for heater alarm errors.
heat?
No
If VFD machine, are Yes

there load balance Ensure machine is loaded properly.
issues?
No
Check level switch and associated hoses for

obstructions or leaks. Repair/replace as necessary.
CHM472S C

Troubleshooting
10. No Keypad Function
No Keypad Function
No
Is the display
Refer to “No Display” flowchart.
on?
Yes
Is keypad ribbon cable from No

Plug the keypad ribbon cable from into the AP2
keypad to AP2 Control
Control Logic Board.
Logic Board plugged in?
Yes
Replace AP2 Control Logic Board.
CHM470S
CHM4

Troubleshooting
11. Abnormal Operation
Abnormal Operation (water level, coast time, etc)
Is the capacity jumper

Yes Use capacity information on schematic to
configuration at H14 on
select correct jumper. Refer to Abnormal
the AP1 Output Board
Conditions Schematic.
incorrect?
No
Check pressure hose connections

to:
-Empty level pressure switch.
No
-Pressure transducer on AP1
Connect the pressure hoses.
output board.
-Three connections on plastic “T”.
Is the pressure hose connected?
CH
CHM471S

Troubleshooting
Please see following 2 pages for wiring diagram information.

Troubleshooting
Abnormal Operation – 20-80 Pound Models (Sheet 1 of 2)
CHM510S
CHM510S

your machine.

Troubleshooting
Abnormal Operation – 125 Pound Models (Sheet 2 of 2)
CHM511S
CHM511S

your machine.

Troubleshooting
12. No High Extract
No High Extract
No
Is the machine
Properly load machine.
properly loaded?
Yes
Yes
Is the machine
Reduce soap usage during wash cycle.
oversudsing?
No
Run VFD Balance Adjustment Test. Refer to Programming

Manual.
CHM474S
CHM474

Troubleshooting
13. No Extract (F and V-speed Models)

No Extract (F and V-speed Models)
No
Is there an extract
Add/edit extract step in programming.
step programmed?
Yes
Is there a drain step No

programmed before Add/edit drain step in programming.
the extract step?
Yes
Yes
Is there an active
Refer to “No Rotation with Drive Fault” flowchart.
fault on the drive?
No
Is the correct voltage No

present at the drive Correct voltage at the drive.
terminals R/L1, S/L2
and T/L3?
Yes
A
Are any of the drive

output LEDs (RUN, No Check H13 and J16. Check wiring between AP2 Control
REV, SPD1, SPD2 or Logic Board and AP1 Output Board. Repair/replace as
SPD3) lit on the AP1 necessary.
Output Board?
Yes
Refer to Washer-Extractor AC Adjustable

Frequency Drive Supplement for further test
information.
CHM467S
CHM467S

Troubleshooting
No Extract (F and V-speed Models)
CHM499S
CHM499S

your machine.

Troubleshooting
14. No Extract (2 Speed Models)
No Extract (2 Speed Models)
No
Is there an extract
Add/edit extract step in programming.
step programmed?
Yes
Is there a drain step No

programmed before Add/edit drain step in programming.
the extract step?
Yes
Yes With the spin contactor

Is the spin contactor
pulled in, is there voltage
pulling in?
on L1 - L3 and T1 - T3?
No
No
If voltage is present on If voltage is present on

L1 - L3 but not on L1 - L3 and T1 - T3 on
A
T1 - T3, replace contactor, check motor
contactor. and wiring to motor.
Is there 220VAC No
between H5-3 and H5- Refer to “No Outputs” flowchart.
5?.
Yes
B
1. Verify J16 plug is intact.

No
Is there 220VAC on 2. Verify that there is continuity through NC contacts
contactor coil? on FWD and REV contactors KM3 and KM4.
3. Repair/replace contactor as necessary.
Yes
Check connectors and overload settings (refer to No Extract

2 Speed Models Schematic) and reset if tripped.
CHM469S
CHM469S

Troubleshooting
No Extract (2 Speed Models)
CHM498S CHM498S

your machine.

Troubleshooting
15. No Basket Rotation (2 Speed Models)
No Basket Rotation (2 Speed Models)
Is the belt(s) No
intact and on the Replace belt(s).
pulley?
Yes
Yes
Is the motor
Ensure pulleys are properly attached to shafts.
turning?
No Yes
Are the No Is there voltage Repair/replace contactor as

contactors present at necessary.
operating? contactor coil?
Troubleshoot AP1 Output Board.

Yes
No
Is the proper voltage No

Troubleshoot why voltage is not getting to
present at L1, L2 and L3
contactor.
on the contactor?
Yes
Is there voltage present on No

T1, T2 and T3 on the Repair/replace contactor as necessary.
contactor when contactor
is pulled in?
Yes
No
Is there voltage
Repair/replace wiring as necessary.
getting to the motor?
Yes
Possible bad motor, ohm motor windings.

Replace motor as necessary.
CHM478S
CHM478S

Troubleshooting
16. No Rotation with Drive Fault
No Rotation with Drive Fault
Is there an active No
Refer to “No Motor Rotation without
fault on the inverter
Drive Fault” flowchart.
drive?
Yes
Determine what the fault is and act

accordingly. Refer to Inverter Drive
Supplement.
CHM475S
CHM475S

Troubleshooting
17. No Rotation without Drive Fault

No Rotation without Drive Fault
Is there an active fault on the Yes

inverter drive? Refer to Refer to “No Rotation with Drive Fault” flowchart.
Inverter Drive Supplement.
No
Is the belt off the Yes

pulley or is the belt Replace belt.
broken?
No
Yes
Is the motor
Check that pulleys are engaged on shafts.
turning?
No
Is the correct No
voltage present Trace wires back to source to find where voltage is lost.
at the drive?
Yes
Is the display No
Re-check supply voltage at drive - possible dead drive.
active on the
NOTE: Contact Alliance Technical Support for further assistance.
drive?
Yes
No
Check for 24VAC from
Trace back to TR2.
H13-8 to H13-1.
Yes
Check H13 on AP1 Output Board and J16 plug.

Verify that direction/speed output LEDs are lit and
check control inputs. Refer to Inverter Drive
Supplement. CHM476S
CHM476S

Troubleshooting
18. Unable to Access Manual Mode
Unable to Access Manual Mode

NOTE: If unable to enter: Manual
Programming, Manual Diagnostics and
Manual Rapid Advance, make sure they
are not disabled in PDA Programming.
B
Is there alternately 5VDC
and less than 1VDC at H4-2 No
to H4-11 on AP2 control Inspect wiring and access panel switch,
logic board when access Repair/replace as necessary.
panel switch is operated?
Yes
D
Is there alternately 5VDC and
No
less than 1VDC at H4-1 to H4-3 Coin vault switch needs to be closed to access
on AP2 control logic board when manual mode. Check switch and wiring.
coin vault switch is operated?
Yes
Replace AP2 control logic board.
CHM466S

Troubleshooting
Unable to Access Manual Mode
CHM501S
CHM501S
A C

your machine.

Troubleshooting
19. EFS Error
E FS Error
Is the jumper in No
place at J28-2 to Replace jumper.
J28-1?
Yes
Is there 5VDC
between H12-3 and Yes Frame balance jumper circuit is open. Inspect
H12-1 on AP1 wiring and connections. Repair/replace as
Output Board on necessary.
AP1 Output Board?
No
Replace AP1 Output Board.
CHM463S
CH

Troubleshooting
EFS Error
B A
CHM499S
CHM499S

your machine.

Troubleshooting
20. Heat Error (Machines with Auxiliary Heat Only)

Heat Error (Machines with Auxillary Heat Only)
No
Is heat enabled in
Enable heat in programming.
programming?
Yes
Is configuration No
jumper installed Install configuration jumper.
on H8-3 - H8-10?
Yes
No
Is there water in Refer to "Machine Does Not Fill with
the machine? Water" flowchart.
Yes
Is there 220V at H7-2 No

and H7-5 when the Refer to "No Outputs" flowchart.
heater output is on?
Yes
For Steam Machines: For Electric Heat Machines:

1. Check wiring at J14. 1. Check wiring at J14 and J5.
2. Check steam valve coil. 2. Check electric heat contactor coil.
3. Check voltage at line side/load 3. Check voltage at line side/load
side of heat contactor. side of heat contactor.
CHM477S

Troubleshooting
21. Control Always in Audit Display Mode
Control always in Audit Display Mode.
Is coin vault No Ensure that your coin box is pressing coin vault
switch being switch. If coin box is too short, either install
pressed in? longer box, or manually depress switch.
Yes
Is J23 plug fully No

inserted and in Repair/replace J23 plug as neccessary.
good condition?
Yes
Is there 5VDC
Yes
when measuring Coin vault audit switch circuit is open, check
between H4-1 switch and wiring.
and H4-3?
No
If there is less than 1VDC between H4-1 and H4-3

and you still can’t exit Audit Display Mode
replace AP2 Control Logic Board.
CHM460S
CHM

Troubleshooting
Control Always in Audit Display Mode
CHM501S
CHM501S
B
A

your machine.

Troubleshooting
22. Control Will Not Allow PDA to Download a Machine Cycle it is

Currently Running
Control will not allow the PDA to download a

machine cycle it is currently running
Wrong comm Yes

port on the Search the ports on the PDA to find correct port for IR.
PDA?
No
Is the AP1 Output

No Check for ground to the AP2 chassis. Check for ground
Board or AP2 Control
from AP1 chassis to the pad on AP1 Output Board.
Logic Board properly
Refer to Figure 1.
grounded?
CHM468S
C

Troubleshooting
Control Will Not Allow PDA to Download a Machine Cycle it is

Currently Running
PHM2098S
1 AP1 Chassis Tab making contact with the ground pad.

2 AP1 grounding pad (silver).
Figure 1

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Washer-Extractor

Part No. F8266301

Contents General Safety Precautions...................................................................

© Copyright 2009, Alliance Laundry Systems LLC

F8266301 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 1

Caution indicates the presence of a

information that is important but not hazard

2 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT F8266301

6. Do not allow children to play on or in a washer.

F8266301 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 3

20. If the supply cord is damaged, it must be replaced

28. Failure to install, maintain and/or operate this

conditions and situations that may occur. Common

4 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT F8266301

Safety Decals Operator Safety

safety procedures presented in this manual. If

F8266301 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 5

Model No. *CN030GCUOU001

6 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT F8266301

HCD020JD2 HCN040HNF HCU030HX2 SCL040HN2 SCN030JYF

F8266301 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 7

8 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT F8266301

F8266301 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9

10 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT F8266301

1. “dOOr” Displayed at Startup or When Vend Satisfied

“dOOr” Displayed at Startup or When Vend Satisfied

Door circuit is open. Diagnose and repair circuit.

F8266301 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 11

“dOOr” Displayed at Startup or When Vend Satisfied

NOTE: Refer to the wiring diagram supplied with

12 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT F8266301

2. Door Does Not Lock at Startup

Door Does Not Lock at Startup

Door circuit is open. Diagnose and repair No

Yes Is there 24VDC

Check for continuity through SP1a

F8266301 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 13

Door Does Not Lock at Startup

NOTE: Refer to the wiring diagram supplied with

14 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT F8266301

3. Door Fails to Unlock at End of the Cycle

Door Fails to Unlock at End of the Cycle

Is the solenoid Yes

Troubleshoot the AP1 Output Board.

F8266301 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 15

Door Fails to Unlock at End of the Cycle

NOTE: Refer to the wiring diagram supplied with

16 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT F8266301

Is the ribbon cable between H10

Ensure external supply wiring is correct. Refer to the No

F8266301 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 17

NOTE: Refer to the wiring diagram supplied with

18 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT F8266301

5. Excessive Vibration and/or Noise During Spin (Drawing 1 of 2)

Excessive Vibration and/or Noise During Spin

Does the wash load

Are the anchor bolts No

F8266301 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 19

5. Excessive Vibration and/or Noise During Spin (Drawing 2 of 2)

Are motor and drive No

Are the front and rear Yes

Lift up on the basket at the

20 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT F8266301