EN ISO 14001

 
2
"    ‡’–‡„‡”ʹͲͳͷ

ͳ͵ǤͲʹͲǤͳͲ —’‡”•‡†‡• ͳͶͲͲͳǣʹͲͲͶ

‰Ž‹•Š‡”•‹‘

 ˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡•Ǧ‡“—‹”‡‡–•™‹–Š
‰—‹†ƒ ‡ˆ‘”—•‡ȋ ͳͶͲͲͳǣʹͲͳͷȌ
›•–°‡•†‡ƒƒ‰‡‡–‡˜‹”‘‡‡–ƒŽǦ  ™‡Ž–ƒƒ‰‡‡–•›•–‡‡Ǧˆ‘”†‡”—‰‡‹–
š‹‰‡ ‡•‡–Ž‹‰‡•†‹”‡ –”‹ ‡•’‘—”•‘—–‹Ž‹•ƒ–‹‘ȋ  Ž‡‹–—‰œ—”™‡†—‰ȋ ͳͶͲͲͳǣʹͲͳͷȌ
ͳͶͲͲͳǣʹͲͳͷȌ

Š‹•—”‘’‡ƒ–ƒ†ƒ”†™ƒ•ƒ’’”‘˜‡†„›‘ͳͶ‡’–‡„‡”ʹͲͳͷǤ

‡„‡”•ƒ”‡„‘—†–‘ ‘’Ž›™‹–Š–Š‡Ȁ –‡”ƒŽ‡‰—Žƒ–‹‘•™Š‹ Š•–‹’—Žƒ–‡–Š‡ ‘†‹–‹‘•ˆ‘”‰‹˜‹‰–Š‹•
—”‘’‡ƒ–ƒ†ƒ”†–Š‡•–ƒ–—•‘ˆƒƒ–‹‘ƒŽ•–ƒ†ƒ”†™‹–Š‘—–ƒ›ƒŽ–‡”ƒ–‹‘Ǥ’Ǧ–‘Ǧ†ƒ–‡Ž‹•–•ƒ†„‹„Ž‹‘‰”ƒ’Š‹ ƒŽ”‡ˆ‡”‡ ‡•
‘ ‡”‹‰•— Šƒ–‹‘ƒŽ•–ƒ†ƒ”†•ƒ›„‡‘„–ƒ‹‡†‘ƒ’’Ž‹ ƒ–‹‘–‘–Š‡Ǧƒƒ‰‡‡–‡–”‡‘”–‘ƒ›
‡„‡”Ǥ

Š‹•—”‘’‡ƒ–ƒ†ƒ”†‡š‹•–•‹–Š”‡‡‘ˆˆ‹ ‹ƒŽ˜‡”•‹‘•ȋ‰Ž‹•Šǡ ”‡ Šǡ ‡”ƒȌǤ˜‡”•‹‘‹ƒ›‘–Š‡”Žƒ‰—ƒ‰‡ƒ†‡„›
–”ƒ•Žƒ–‹‘—†‡”–Š‡”‡•’‘•‹„‹Ž‹–›‘ˆƒ‡„‡”‹–‘‹–•‘™Žƒ‰—ƒ‰‡ƒ†‘–‹ˆ‹‡†–‘–Š‡Ǧƒƒ‰‡‡–
‡–”‡Šƒ•–Š‡•ƒ‡•–ƒ–—•ƒ•–Š‡‘ˆˆ‹ ‹ƒŽ˜‡”•‹‘•Ǥ

‡„‡”•ƒ”‡–Š‡ƒ–‹‘ƒŽ•–ƒ†ƒ”†•„‘†‹‡•‘ˆ—•–”‹ƒǡ‡Ž‰‹—ǡ—Ž‰ƒ”‹ƒǡ”‘ƒ–‹ƒǡ›’”—•ǡœ‡ Š‡’—„Ž‹ ǡ‡ƒ”ǡ•–‘‹ƒǡ
‹Žƒ†ǡ ‘”‡”—‰‘•Žƒ˜‡’—„Ž‹ ‘ˆƒ ‡†‘‹ƒǡ ”ƒ ‡ǡ ‡”ƒ›ǡ ”‡‡ ‡ǡ —‰ƒ”›ǡ ‡Žƒ†ǡ ”‡Žƒ†ǡ –ƒŽ›ǡƒ–˜‹ƒǡ‹–Š—ƒ‹ƒǡ
—š‡„‘—”‰ǡƒŽ–ƒǡ‡–Š‡”Žƒ†•ǡ‘”™ƒ›ǡ‘Žƒ†ǡ‘”–—‰ƒŽǡ‘ƒ‹ƒǡŽ‘˜ƒ‹ƒǡŽ‘˜‡‹ƒǡ’ƒ‹ǡ™‡†‡ǡ™‹–œ‡”Žƒ†ǡ—”‡›ƒ†
‹–‡†‹‰†‘Ǥ





    

    2       2                 
 
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CEN-CENELECManagement Centre: Avenue Marnix 17, B-1000 Brussels

̹ʹͲͳͷ ŽŽ”‹‰Š–•‘ˆ‡š’Ž‘‹–ƒ–‹‘‹ƒ›ˆ‘”ƒ†„›ƒ›‡ƒ•”‡•‡”˜‡† ‡ˆǤ‘Ǥ ͳͶͲͲͳǣʹͲͳͷ

™‘”Ž†™‹†‡ˆ‘”ƒ–‹‘ƒŽ‡„‡”•Ǥ
BS EN ISO 14001:2015
EN ISO 14001:2015 (E)

European foreword

This document (EN ISO 14001:2015) has been prepared by Technical Committee ISO/TC 207
"Environmental management".

This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by March 2016, and conflicting national standards shall
be withdrawn at the latest by March 2016.

Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent
rights.

This document supersedes EN ISO 14001:2004.

This document has been prepared under a mandate given to CEN by the European Commission and the
European Free Trade Association, and supports essential requirements of EU Directive(s).

According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.

Endorsement notice

The text of ISO 14001:2015 has been approved by CEN as EN ISO 14001:2015 without any modification.

3
 BS EN ISO 14001:2015
ISO 14001:2015(E)

Contents Page

Foreword ..........................................................................................................................................................................................................................................v
Introduction................................................................................................................................................................................................................................ vi
1 Scope ................................................................................................................................................................................................................................. 1
2 Normative references ...................................................................................................................................................................................... 1
͵ ‡”•ƒ††‡ϐ‹‹–‹‘• ..................................................................................................................................................................................... 1
3.1 Terms related to organization and leadership ............................................................................................................ 1
3.2 Terms related to planning ............................................................................................................................................................. 2
3.3 Terms related to support and operation........................................................................................................................... 4
3.4 Terms related to performance evaluation and improvement ........................................................................ 5
4 Context of the organization ....................................................................................................................................................................... 6
4.1 Understanding the organization and its context ....................................................................................................... 6
4.2 Understanding the needs and expectations of interested parties .............................................................. 6
ͶǤ͵ ‡–‡”‹‹‰–Š‡• ‘’‡‘ˆ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ ......................................................... 6
ͶǤͶ ˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ ................................................................................................................................... 7
5 Leadership .................................................................................................................................................................................................................. 7
5.1 Leadership and commitment ..................................................................................................................................................... 7
ͷǤʹ ˜‹”‘‡–ƒŽ’‘Ž‹ › ........................................................................................................................................................................ 7
5.3 Organizational roles, responsibilities and authorities.......................................................................................... 8
6 Planning......................................................................................................................................................................................................................... 8
6.1 Actions to address risks and opportunities ................................................................................................................... 8
6.1.1 General...................................................................................................................................................................................... 8
6.1.2 Environmental aspects ............................................................................................................................................... 9
6.1.3 Compliance obligations .............................................................................................................................................. 9
6.1.4 Planning action.................................................................................................................................................................. 9
6.2 Environmental objectives and planning to achieve them ............................................................................... 10
6.2.1 Environmental objectives...................................................................................................................................... 10
6.2.2 Planning actions to achieve environmental objectives ................................................................ 10
7 Support ........................................................................................................................................................................................................................ 10
7.1 Resources.................................................................................................................................................................................................. 10
7.2 Competence ............................................................................................................................................................................................ 11
7.3 Awareness ................................................................................................................................................................................................ 11
7.4 Communication ................................................................................................................................................................................... 11
7.4.1 General................................................................................................................................................................................... 11
7.4.2 Internal communication ......................................................................................................................................... 12
7.4.3 External communication........................................................................................................................................ 12
7.5 Documented information............................................................................................................................................................ 12
7.5.1 General................................................................................................................................................................................... 12
7.5.2 Creating and updating .............................................................................................................................................. 12
7.5.3 Control of documented information ............................................................................................................ 12
8 Operation .................................................................................................................................................................................................................. 13
8.1 Operational planning and control ....................................................................................................................................... 13
ͺǤʹ ‡”‰‡ ›’”‡’ƒ”‡†‡••ƒ†”‡•’‘•‡ ........................................................................................................................ 13
9 Performance evaluation ............................................................................................................................................................................ 14
ͻǤͳ ‘‹–‘”‹‰ǡ‡ƒ•—”‡‡–ǡƒƒŽ›•‹•ƒ†‡˜ƒŽ—ƒ–‹‘ ............................................................................................ 14
9.1.1 General................................................................................................................................................................................... 14
9.1.2 Evaluation of compliance ...................................................................................................................................... 14
9.2 Internal audit ......................................................................................................................................................................................... 15
9.2.1 General................................................................................................................................................................................... 15
9.2.2 Internal audit programme .................................................................................................................................... 15
9.3 Management review ........................................................................................................................................................................ 15

© ISO 2015 – All rights reserved iii

BS EN ISO 14001:2015
ISO 14001:2015(E)

10 Improvement .........................................................................................................................................................................................................16
10.1 General ........................................................................................................................................................................................................ 16
ͳͲǤʹ ‘ ‘ˆ‘”‹–›ƒ† ‘””‡ –‹˜‡ƒ –‹‘ .............................................................................................................................. 16
10.3 Continual improvement ............................................................................................................................................................... 17
Annex A (informative) Guidance on the use of this International Standard ............................................................18
Annex B (informative) Correspondence between ISO 14001:2015 and ISO 14001:2004 .........................32
Bibliography ............................................................................................................................................................................................................................. 34
Alphabetical index of terms ..................................................................................................................................................................................... 35

iv © ISO 2015 – All rights reserved

 BS EN ISO 14001:2015
ISO 14001:2015(E)

Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
„‘†‹‡• ȋ  ‡„‡” „‘†‹‡•ȌǤ Š‡ ™‘” ‘ˆ ’”‡’ƒ”‹‰ –‡”ƒ–‹‘ƒŽ –ƒ†ƒ”†• ‹• ‘”ƒŽŽ› ƒ””‹‡† ‘—–
–Š”‘—‰Š  –‡ Š‹ ƒŽ ‘‹––‡‡•Ǥ ƒ Š ‡„‡” „‘†› ‹–‡”‡•–‡† ‹ ƒ •—„Œ‡ – ˆ‘” ™Š‹ Š ƒ –‡ Š‹ ƒŽ
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
 ‘ŽŽƒ„‘”ƒ–‡• Ž‘•‡Ž› ™‹–Š –Š‡ –‡”ƒ–‹‘ƒŽ Ž‡ –”‘–‡ Š‹ ƒŽ ‘‹••‹‘ ȋ Ȍ ‘ ƒŽŽ ƒ––‡”• ‘ˆ
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
†‹ˆˆ‡”‡––›’‡•‘ˆ †‘ —‡–••Š‘—Ž†„‡‘–‡†ǤŠ‹•†‘ —‡–™ƒ•†”ƒˆ–‡†‹ƒ ‘”†ƒ ‡™‹–Š–Š‡
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
––‡–‹‘‹•†”ƒ™–‘–Š‡’‘••‹„‹Ž‹–›–Šƒ–•‘‡‘ˆ–Š‡‡Ž‡‡–•‘ˆ–Š‹•†‘ —‡–ƒ›„‡–Š‡•—„Œ‡ –‘ˆ
’ƒ–‡–”‹‰Š–•Ǥ •ŠƒŽŽ‘–„‡Š‡Ž†”‡•’‘•‹„Ž‡ˆ‘”‹†‡–‹ˆ›‹‰ƒ›‘”ƒŽŽ•— Š’ƒ–‡–”‹‰Š–•Ǥ‡–ƒ‹Ž•‘ˆ
ƒ›’ƒ–‡–”‹‰Š–•‹†‡–‹ϐ‹‡††—”‹‰–Š‡†‡˜‡Ž‘’‡–‘ˆ–Š‡†‘ —‡–™‹ŽŽ„‡‹–Š‡ –”‘†— –‹‘ƒ†Ȁ‘”
on the ISO list of patent declarations received (see www.iso.org/patents).
›–”ƒ†‡ƒ‡—•‡†‹–Š‹•†‘ —‡–‹•‹ˆ‘”ƒ–‹‘‰‹˜‡ˆ‘”–Š‡ ‘˜‡‹‡ ‡‘ˆ—•‡”•ƒ††‘‡•‘–
constitute an endorsement.
‘”ƒ‡š’Žƒƒ–‹‘‘–Š‡‡ƒ‹‰‘ˆ •’‡ ‹ϐ‹ –‡”•ƒ†‡š’”‡••‹‘•”‡Žƒ–‡†–‘ ‘ˆ‘”‹–›ƒ••‡••‡–ǡ
as well as information about ISO’s adherence to the World Trade Organization (WTO) principles in the
Technical Barriers to Trade (TBT) see the following URL: www.iso.org/iso/foreword.html.
The committee responsible for this document is Technical Committee ISO/TC 207, Environmental
management, Subcommittee SC 1, Environmental management systems.
Š‹•–Š‹”†‡†‹–‹‘ ƒ ‡Ž•ƒ†”‡’Žƒ ‡•–Š‡•‡ ‘†‡†‹–‹‘ȋ ͳͶͲͲͳǣʹͲͲͶȌǡ™Š‹ ŠŠƒ•„‡‡–‡ Š‹ ƒŽŽ›
revised. It also incorporates the Technical Corrigendum ISO 14001:2004/Cor.1:2009.

© ISO 2015 – All rights reserved v

BS EN ISO 14001:2015
ISO 14001:2015(E)

Introduction
0.1 Background
 Š‹‡˜‹‰ƒ„ƒŽƒ ‡„‡–™‡‡–Š‡‡˜‹”‘‡–ǡ•‘ ‹‡–›ƒ†–Š‡‡ ‘‘›‹• ‘•‹†‡”‡†‡••‡–‹ƒŽ–‘‡‡–
–Š‡‡‡†•‘ˆ–Š‡’”‡•‡–™‹–Š‘—– ‘’”‘‹•‹‰–Š‡ƒ„‹Ž‹–›‘ˆˆ—–—”‡‰‡‡”ƒ–‹‘•–‘‡‡––Š‡‹”‡‡†•Ǥ
—•–ƒ‹ƒ„Ž‡†‡˜‡Ž‘’‡–ƒ•ƒ‰‘ƒŽ‹•ƒ Š‹‡˜‡†„›„ƒŽƒ ‹‰–Š‡–Š”‡‡’‹ŽŽƒ”•‘ˆ•—•–ƒ‹ƒ„‹Ž‹–›Ǥ
‘ ‹‡–ƒŽ‡š’‡ –ƒ–‹‘•ˆ‘”•—•–ƒ‹ƒ„Ž‡†‡˜‡Ž‘’‡–ǡ–”ƒ•’ƒ”‡ ›ƒ†ƒ ‘—–ƒ„‹Ž‹–›Šƒ˜‡‡˜‘Ž˜‡†™‹–Š
‹ ”‡ƒ•‹‰Ž› •–”‹‰‡– Ž‡‰‹•Žƒ–‹‘ǡ ‰”‘™‹‰ ’”‡••—”‡• ‘ –Š‡ ‡˜‹”‘‡– ˆ”‘ ’‘ŽŽ—–‹‘ǡ ‹‡ˆϐ‹ ‹‡–
—•‡‘ˆ”‡•‘—” ‡•ǡ‹’”‘’‡”™ƒ•–‡ƒƒ‰‡‡–ǡ Ž‹ƒ–‡ Šƒ‰‡ǡ†‡‰”ƒ†ƒ–‹‘‘ˆ‡ ‘•›•–‡•ƒ†Ž‘••‘ˆ
„‹‘†‹˜‡”•‹–›Ǥ
Š‹• Šƒ• Ž‡† ‘”‰ƒ‹œƒ–‹‘• –‘ ƒ†‘’– ƒ •›•–‡ƒ–‹  ƒ’’”‘ƒ Š –‘ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– „›
‹’Ž‡‡–‹‰‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡•™‹–Š–Š‡ƒ‹‘ˆ ‘–”‹„—–‹‰–‘–Š‡‡˜‹”‘‡–ƒŽ
’‹ŽŽƒ”‘ˆ•—•–ƒ‹ƒ„‹Ž‹–›Ǥ
0.2 Aim of an environmental management system
The purpose of this International Standard is to provide organizations with a framework to protect
the environment and respond to changing environmental conditions in balance with socio-economic
‡‡†•Ǥ –•’‡ ‹ϐ‹‡•”‡“—‹”‡‡–•–Šƒ–‡ƒ„Ž‡ƒ‘”‰ƒ‹œƒ–‹‘–‘ƒ Š‹‡˜‡–Š‡‹–‡†‡†‘—– ‘‡•‹–•‡–•
ˆ‘”‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ
•›•–‡ƒ–‹ ƒ’’”‘ƒ Š–‘‡˜‹”‘‡–ƒŽƒƒ‰‡‡– ƒ’”‘˜‹†‡–‘’ƒƒ‰‡‡–™‹–Š‹ˆ‘”ƒ–‹‘
–‘„—‹Ž†•— ‡••‘˜‡”–Š‡Ž‘‰–‡”ƒ† ”‡ƒ–‡‘’–‹‘•ˆ‘” ‘–”‹„—–‹‰–‘•—•–ƒ‹ƒ„Ž‡†‡˜‡Ž‘’‡–„›ǣ
Ȅ ’”‘–‡ –‹‰–Š‡‡˜‹”‘‡–„›’”‡˜‡–‹‰‘”‹–‹‰ƒ–‹‰ƒ†˜‡”•‡‡˜‹”‘‡–ƒŽ‹’ƒ –•Ǣ
Ȅ ‹–‹‰ƒ–‹‰–Š‡’‘–‡–‹ƒŽƒ†˜‡”•‡‡ˆˆ‡ –‘ˆ‡˜‹”‘‡–ƒŽ ‘†‹–‹‘•‘–Š‡‘”‰ƒ‹œƒ–‹‘Ǣ
Ȅ ƒ••‹•–‹‰–Š‡‘”‰ƒ‹œƒ–‹‘‹–Š‡ˆ—Žϐ‹Ž‡–‘ˆ ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǣ
Ȅ ‡Šƒ ‹‰‡˜‹”‘‡–ƒŽ’‡”ˆ‘”ƒ ‡Ǣ
Ȅ ‘–”‘ŽŽ‹‰ ‘” ‹ϐŽ—‡ ‹‰ –Š‡ ™ƒ› –Š‡ ‘”‰ƒ‹œƒ–‹‘ǯ• ’”‘†— –• ƒ† •‡”˜‹ ‡• ƒ”‡ †‡•‹‰‡†ǡ
ƒ—ˆƒ –—”‡†ǡ †‹•–”‹„—–‡†ǡ ‘•—‡† ƒ† †‹•’‘•‡† „› —•‹‰ ƒ Ž‹ˆ‡ › Ž‡ ’‡”•’‡ –‹˜‡ –Šƒ– ƒ
’”‡˜‡–‡˜‹”‘‡–ƒŽ‹’ƒ –•ˆ”‘„‡‹‰—‹–‡–‹‘ƒŽŽ›•Š‹ˆ–‡†‡Ž•‡™Š‡”‡™‹–Š‹–Š‡Ž‹ˆ‡ › Ž‡Ǣ
Ȅ ƒ Š‹‡˜‹‰ ϐ‹ƒ ‹ƒŽ ƒ† ‘’‡”ƒ–‹‘ƒŽ „‡‡ϐ‹–• –Šƒ– ƒ ”‡•—Ž– ˆ”‘ ‹’Ž‡‡–‹‰ ‡˜‹”‘‡–ƒŽŽ›
•‘—†ƒŽ–‡”ƒ–‹˜‡•–Šƒ–•–”‡‰–Š‡–Š‡‘”‰ƒ‹œƒ–‹‘ǯ•ƒ”‡–’‘•‹–‹‘Ǣ
— communicating environmental information to relevant interested parties.
This International Standard, like other International Standards, is not intended to increase or change
an organization’s legal requirements.
0.3 Success factors
Š‡ •— ‡•• ‘ˆ ƒ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ †‡’‡†• ‘ ‘‹–‡– ˆ”‘ ƒŽŽ Ž‡˜‡Ž• ƒ†
ˆ— –‹‘• ‘ˆ –Š‡ ‘”‰ƒ‹œƒ–‹‘ǡ Ž‡† „› –‘’ ƒƒ‰‡‡–Ǥ ”‰ƒ‹œƒ–‹‘• ƒ Ž‡˜‡”ƒ‰‡ ‘’’‘”–—‹–‹‡• –‘
’”‡˜‡– ‘” ‹–‹‰ƒ–‡ ƒ†˜‡”•‡ ‡˜‹”‘‡–ƒŽ ‹’ƒ –• ƒ† ‡Šƒ ‡ „‡‡ϐ‹ ‹ƒŽ ‡˜‹”‘‡–ƒŽ ‹’ƒ –•ǡ
’ƒ”–‹ —Žƒ”Ž›–Š‘•‡™‹–Š•–”ƒ–‡‰‹ ƒ† ‘’‡–‹–‹˜‡‹’Ž‹ ƒ–‹‘•Ǥ‘’ƒƒ‰‡‡– ƒ‡ˆˆ‡ –‹˜‡Ž›ƒ††”‡••
‹–•”‹••ƒ†‘’’‘”–—‹–‹‡•„›‹–‡‰”ƒ–‹‰‡˜‹”‘‡–ƒŽƒƒ‰‡‡–‹–‘–Š‡‘”‰ƒ‹œƒ–‹‘ǯ•„—•‹‡••
processes, strategic direction and decision making, aligning them with other business priorities,
ƒ† ‹ ‘”’‘”ƒ–‹‰ ‡˜‹”‘‡–ƒŽ ‰‘˜‡”ƒ ‡ ‹–‘ ‹–• ‘˜‡”ƒŽŽ ƒƒ‰‡‡– •›•–‡Ǥ ‡‘•–”ƒ–‹‘ ‘ˆ
successful implementation of this International Standard can be used to assure interested parties that
ƒ‡ˆˆ‡ –‹˜‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡‹•‹’Žƒ ‡Ǥ
Adoption of this International Standard, however, will not in itself guarantee optimal environmental
outcomes. Application of this International Standard can differ from one organization to another

vi © ISO 2015 – All rights reserved

 BS EN ISO 14001:2015
ISO 14001:2015(E)

†—‡ –‘ –Š‡ ‘–‡š– ‘ˆ –Š‡ ‘”‰ƒ‹œƒ–‹‘Ǥ ™‘ ‘”‰ƒ‹œƒ–‹‘• ƒ ƒ””› ‘—– •‹‹Žƒ” ƒ –‹˜‹–‹‡• „—– ƒ
Šƒ˜‡ †‹ˆˆ‡”‡– ‘’Ž‹ƒ ‡ ‘„Ž‹‰ƒ–‹‘•ǡ ‘‹–‡–• ‹ –Š‡‹” ‡˜‹”‘‡–ƒŽ ’‘Ž‹ ›ǡ ‡˜‹”‘‡–ƒŽ
–‡ Š‘Ž‘‰‹‡•ƒ†‡˜‹”‘‡–ƒŽ’‡”ˆ‘”ƒ ‡‰‘ƒŽ•ǡ›‡–„‘–Š ƒ ‘ˆ‘”–‘–Š‡”‡“—‹”‡‡–•‘ˆ–Š‹•
International Standard.
Š‡Ž‡˜‡Ž‘ˆ†‡–ƒ‹Žƒ† ‘’Ž‡š‹–›‘ˆ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡™‹ŽŽ˜ƒ”›†‡’‡†‹‰‘
–Š‡ ‘–‡š– ‘ˆ –Š‡ ‘”‰ƒ‹œƒ–‹‘ǡ –Š‡ • ‘’‡ ‘ˆ ‹–• ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ǡ ‹–• ‘’Ž‹ƒ ‡
obligations, and the nature of its activities, products and services, including its environmental aspects
and associated environmental impacts.
0.4 Plan-Do-Check-Act model
Š‡„ƒ•‹•ˆ‘”–Š‡ƒ’’”‘ƒ Š—†‡”Ž›‹‰ƒ‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡‹•ˆ‘—†‡†‘–Š‡ ‘ ‡’–
‘ˆŽƒǦ‘ǦŠ‡ Ǧ –ȋȌǤŠ‡‘†‡Ž’”‘˜‹†‡•ƒ‹–‡”ƒ–‹˜‡’”‘ ‡••—•‡†„›‘”‰ƒ‹œƒ–‹‘•–‘
ƒ Š‹‡˜‡ ‘–‹—ƒŽ‹’”‘˜‡‡–Ǥ – ƒ„‡ƒ’’Ž‹‡†–‘ƒ‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ƒ†–‘‡ƒ Š
‘ˆ‹–•‹†‹˜‹†—ƒŽ‡Ž‡‡–•Ǥ – ƒ„‡„”‹‡ϐŽ›†‡• ”‹„‡†ƒ•ˆ‘ŽŽ‘™•Ǥ
Ȅ Žƒǣ‡•–ƒ„Ž‹•Š‡˜‹”‘‡–ƒŽ‘„Œ‡ –‹˜‡•ƒ†’”‘ ‡••‡•‡ ‡••ƒ”›–‘†‡Ž‹˜‡””‡•—Ž–•‹ƒ ‘”†ƒ ‡
™‹–Š–Š‡‘”‰ƒ‹œƒ–‹‘ǯ•‡˜‹”‘‡–ƒŽ’‘Ž‹ ›Ǥ
— Do: implement the processes as planned.
Ȅ Š‡ ǣ‘‹–‘”ƒ†‡ƒ•—”‡’”‘ ‡••‡•ƒ‰ƒ‹•––Š‡‡˜‹”‘‡–ƒŽ’‘Ž‹ ›ǡ‹ Ž—†‹‰‹–• ‘‹–‡–•ǡ
environmental objectives and operating criteria, and report the results.
Ȅ  –ǣ–ƒ‡ƒ –‹‘•–‘ ‘–‹—ƒŽŽ›‹’”‘˜‡Ǥ
Figure 1 shows how the framework introduced in this International Standard could be integrated into a
‘†‡Žǡ™Š‹ Š ƒŠ‡Ž’‡™ƒ†‡š‹•–‹‰—•‡”•–‘—†‡”•–ƒ†–Š‡‹’‘”–ƒ ‡‘ˆƒ•›•–‡•ƒ’’”‘ƒ ŠǤ

Figure 1 — Relationship between PDCA and the framework in this International Standard

0.5 Contents of this International Standard

Š‹• –‡”ƒ–‹‘ƒŽ –ƒ†ƒ”† ‘ˆ‘”• –‘ ǯ• ”‡“—‹”‡‡–• ˆ‘” ƒƒ‰‡‡– •›•–‡ •–ƒ†ƒ”†•Ǥ
These requirements include a high level structure, identical core text, and common terms with core
†‡ϐ‹‹–‹‘•ǡ†‡•‹‰‡†–‘„‡‡ϐ‹–—•‡”•‹’Ž‡‡–‹‰—Ž–‹’Ž‡ ƒƒ‰‡‡–•›•–‡•–ƒ†ƒ”†•Ǥ

© ISO 2015 – All rights reserved vii

BS EN ISO 14001:2015
ISO 14001:2015(E)

Š‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”††‘‡•‘–‹ Ž—†‡”‡“—‹”‡‡–••’‡ ‹ϐ‹ –‘‘–Š‡”ƒƒ‰‡‡–•›•–‡•ǡ•— Š

ƒ• –Š‘•‡ ˆ‘” “—ƒŽ‹–›ǡ ‘ —’ƒ–‹‘ƒŽ Š‡ƒŽ–Š ƒ† •ƒˆ‡–›ǡ ‡‡”‰› ‘” ϐ‹ƒ ‹ƒŽ ƒƒ‰‡‡–Ǥ ‘™‡˜‡”ǡ –Š‹•
International Standard enables an organization to use a common approach and risk-based thinking to
‹–‡‰”ƒ–‡‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡™‹–Š–Š‡”‡“—‹”‡‡–•‘ˆ‘–Š‡”ƒƒ‰‡‡–•›•–‡•Ǥ
Š‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”† ‘–ƒ‹•–Š‡”‡“—‹”‡‡–•—•‡†–‘ƒ••‡•• ‘ˆ‘”‹–›Ǥ‘”‰ƒ‹œƒ–‹‘–Šƒ–
™‹•Š‡•–‘†‡‘•–”ƒ–‡ ‘ˆ‘”‹–›™‹–Š–Š‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”† ƒ†‘•‘„›ǣ
— making a self-determination and self-declaration, or
Ȅ •‡‡‹‰ ‘ϐ‹”ƒ–‹‘‘ˆ‹–• ‘ˆ‘”ƒ ‡„›’ƒ”–‹‡•Šƒ˜‹‰ƒ‹–‡”‡•–‹–Š‡‘”‰ƒ‹œƒ–‹‘ǡ•— Šƒ•
customers, or
Ȅ •‡‡‹‰ ‘ϐ‹”ƒ–‹‘‘ˆ‹–••‡ŽˆǦ†‡ Žƒ”ƒ–‹‘„›ƒ’ƒ”–›‡š–‡”ƒŽ–‘–Š‡‘”‰ƒ‹œƒ–‹‘ǡ‘”
Ȅ •‡‡‹‰ ‡”–‹ϐ‹ ƒ–‹‘Ȁ”‡‰‹•–”ƒ–‹‘ ‘ˆ ‹–• ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ „› ƒ ‡š–‡”ƒŽ
organization.
Annex A ’”‘˜‹†‡• ‡š’Žƒƒ–‘”› ‹ˆ‘”ƒ–‹‘ –‘ ’”‡˜‡– ‹•‹–‡”’”‡–ƒ–‹‘ ‘ˆ –Š‡ ”‡“—‹”‡‡–• ‘ˆ –Š‹•
International Standard. Annex B shows broad technical correspondence between the previous edition of
this International Standard and this edition. Implementation guidance on environmental management
•›•–‡•‹•‹ Ž—†‡†‹ ͳͶͲͲͶǤ
In this International Standard, the following verbal forms are used:
Ȅ Dz•ŠƒŽŽdz‹†‹ ƒ–‡•ƒ”‡“—‹”‡‡–Ǣ
Ȅ Dz•Š‘—Ž†dz‹†‹ ƒ–‡•ƒ”‡ ‘‡†ƒ–‹‘Ǣ
Ȅ Dzƒ›dz‹†‹ ƒ–‡•ƒ’‡”‹••‹‘Ǣ
Ȅ Dz ƒdz‹†‹ ƒ–‡•ƒ’‘••‹„‹Ž‹–›‘”ƒ ƒ’ƒ„‹Ž‹–›Ǥ
Information marked as “NOTE” is intended to assist the understanding or use of the document. “Notes
–‘‡–”›dz—•‡†‹Clause 3 provide additional information that supplements the terminological data and
can contain provisions relating to the use of a term.
Š‡ –‡”• ƒ† †‡ϐ‹‹–‹‘• ‹ Clause 3 are arranged in conceptual order, with an alphabetical index
provided at the end of the document.

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 BS EN ISO 14001:2015
INTERNATIONAL STANDARD ISO 14001:2015(E)

Environmental management systems — Requirements

with guidance for use

1 Scope
Š‹• –‡”ƒ–‹‘ƒŽ –ƒ†ƒ”† •’‡ ‹ϐ‹‡• –Š‡ ”‡“—‹”‡‡–• ˆ‘” ƒ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡
that an organization can use to enhance its environmental performance. This International Standard
‹• ‹–‡†‡† ˆ‘” —•‡ „› ƒ ‘”‰ƒ‹œƒ–‹‘ •‡‡‹‰ –‘ ƒƒ‰‡ ‹–• ‡˜‹”‘‡–ƒŽ ”‡•’‘•‹„‹Ž‹–‹‡• ‹ ƒ
•›•–‡ƒ–‹ ƒ‡”–Šƒ– ‘–”‹„—–‡•–‘–Š‡‡˜‹”‘‡–ƒŽ’‹ŽŽƒ”‘ˆ•—•–ƒ‹ƒ„‹Ž‹–›Ǥ
This International Standard helps an organization achieve the intended outcomes of its environmental
ƒƒ‰‡‡–•›•–‡ǡ™Š‹ Š’”‘˜‹†‡˜ƒŽ—‡ˆ‘”–Š‡‡˜‹”‘‡–ǡ–Š‡‘”‰ƒ‹œƒ–‹‘‹–•‡Žˆƒ†‹–‡”‡•–‡†
’ƒ”–‹‡•Ǥ ‘•‹•–‡– ™‹–Š –Š‡ ‘”‰ƒ‹œƒ–‹‘ǯ• ‡˜‹”‘‡–ƒŽ ’‘Ž‹ ›ǡ –Š‡ ‹–‡†‡† ‘—– ‘‡• ‘ˆ ƒ
‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡‹ Ž—†‡ǣ
Ȅ ‡Šƒ ‡‡–‘ˆ‡˜‹”‘‡–ƒŽ’‡”ˆ‘”ƒ ‡Ǣ
Ȅ ˆ—Žϐ‹Ž‡–‘ˆ ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǣ
— achievement of environmental objectives.
Š‹• –‡”ƒ–‹‘ƒŽ –ƒ†ƒ”† ‹• ƒ’’Ž‹ ƒ„Ž‡ –‘ ƒ› ‘”‰ƒ‹œƒ–‹‘ǡ ”‡‰ƒ”†Ž‡•• ‘ˆ •‹œ‡ǡ –›’‡ ƒ† ƒ–—”‡ǡ
and applies to the environmental aspects of its activities, products and services that the organization
†‡–‡”‹‡• ‹– ƒ ‡‹–Š‡” ‘–”‘Ž ‘” ‹ϐŽ—‡ ‡ ‘•‹†‡”‹‰ ƒ Ž‹ˆ‡ › Ž‡ ’‡”•’‡ –‹˜‡Ǥ Š‹• –‡”ƒ–‹‘ƒŽ
–ƒ†ƒ”††‘‡•‘–•–ƒ–‡•’‡ ‹ϐ‹ ‡˜‹”‘‡–ƒŽ’‡”ˆ‘”ƒ ‡ ”‹–‡”‹ƒǤ
Š‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”† ƒ„‡—•‡†‹™Š‘Ž‡‘”‹’ƒ”––‘•›•–‡ƒ–‹ ƒŽŽ›‹’”‘˜‡‡˜‹”‘‡–ƒŽ
ƒƒ‰‡‡–ǤŽƒ‹•‘ˆ ‘ˆ‘”‹–›–‘–Š‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”†ǡŠ‘™‡˜‡”ǡƒ”‡‘–ƒ ‡’–ƒ„Ž‡—Ž‡••
ƒŽŽ ‹–• ”‡“—‹”‡‡–• ƒ”‡ ‹ ‘”’‘”ƒ–‡† ‹–‘ ƒ ‘”‰ƒ‹œƒ–‹‘ǯ• ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ ƒ†
ˆ—Žϐ‹ŽŽ‡†™‹–Š‘—–‡š Ž—•‹‘Ǥ

2 Normative references
There are no normative references.

͵ ‡”•ƒ††‡ϐ‹‹–‹‘•
‘”–Š‡’—”’‘•‡•‘ˆ–Š‹•†‘ —‡–ǡ–Š‡ˆ‘ŽŽ‘™‹‰–‡”•ƒ††‡ϐ‹‹–‹‘•ƒ’’Ž›Ǥ

3.1 Terms related to organization and leadership

3.1.1
management system
set of interrelated or interacting elements of an organization (3.1.4) to establish policies and objectives
(3.2.5) and processes (3.3.5) to achieve those objectives
‘–‡ ͳ –‘ ‡–”›ǣ  ƒƒ‰‡‡– •›•–‡ ƒ ƒ††”‡•• ƒ •‹‰Ž‡ †‹• ‹’Ž‹‡ ‘” •‡˜‡”ƒŽ †‹• ‹’Ž‹‡• ȋ‡Ǥ‰Ǥ “—ƒŽ‹–›ǡ
‡˜‹”‘‡–ǡ‘ —’ƒ–‹‘ƒŽŠ‡ƒŽ–Šƒ†•ƒˆ‡–›ǡ‡‡”‰›ǡϐ‹ƒ ‹ƒŽƒƒ‰‡‡–ȌǤ

‘–‡ʹ–‘‡–”›ǣŠ‡•›•–‡‡Ž‡‡–•‹ Ž—†‡–Š‡‘”‰ƒ‹œƒ–‹‘ǯs structure, roles and responsibilities, planning

and operation, performance evaluation and improvement.

‘–‡ ͵ –‘ ‡–”›ǣ Š‡ • ‘’‡ ‘ˆ ƒ ƒƒ‰‡‡– •›•–‡ ƒ ‹ Ž—†‡ –Š‡ ™Š‘Ž‡ ‘ˆ –Š‡ ‘”‰ƒ‹œƒ–‹‘ǡ •’‡ ‹ϐ‹  ƒ†
‹†‡–‹ϐ‹‡† ˆ— –‹‘• ‘ˆ –Š‡ ‘”‰ƒ‹œƒ–‹‘ǡ •’‡ ‹ϐ‹  ƒ† ‹†‡–‹ϐ‹‡† •‡ –‹‘• ‘ˆ –Š‡ ‘”‰ƒ‹œƒ–‹‘ǡ ‘” ‘‡ ‘” ‘”‡
functions across a group of organizations.

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BS EN ISO 14001:2015
ISO 14001:2015(E)

3.1.2
environmental management system
part of the management system (3.1.1) used to manage environmental aspects (3.2.2Ȍǡˆ—Žϐ‹Žcompliance
obligations (3.2.9), and address risks and opportunities (3.2.11)
3.1.3
environmental policy
intentions and direction of an organization (3.1.4) related to environmental performance (3.4.11), as
ˆ‘”ƒŽŽ›‡š’”‡••‡†„›‹–•top management (3.1.5)
3.1.4
organization
person or group of people that has its own functions with responsibilities, authorities and relationships
to achieve its objectives (3.2.5)
‘–‡ͳ–‘‡–”›ǣŠ‡ ‘ ‡’–‘ˆ‘”‰ƒ‹œƒ–‹‘‹ Ž—†‡•ǡ„—–‹•‘–Ž‹‹–‡†–‘•‘Ž‡Ǧ–”ƒ†‡”ǡ ‘’ƒ›ǡ ‘”’‘”ƒ–‹‘ǡϐ‹”ǡ
‡–‡”’”‹•‡ǡƒ—–Š‘”‹–›ǡ’ƒ”–‡”•Š‹’ǡ Šƒ”‹–›‘”‹•–‹–—–‹‘ǡ‘”’ƒ”–‘” ‘„‹ƒ–‹‘–Š‡”‡‘ˆǡ™Š‡–Š‡”‹ ‘”’‘”ƒ–‡†
or not, public or private.

3.1.5
top management
person or group of people who directs and controls an organization (3.1.4) at the highest level
‘–‡ ͳ –‘ ‡–”›ǣ ‘’ ƒƒ‰‡‡– Šƒ• –Š‡ ’‘™‡” –‘ †‡Ž‡‰ƒ–‡ ƒ—–Š‘”‹–› ƒ† ’”‘˜‹†‡ ”‡•‘—” ‡• ™‹–Š‹ –Š‡
organization.

‘–‡ ʹ –‘ ‡–”›ǣ ˆ –Š‡ • ‘’‡ ‘ˆ –Š‡ management system (3.1.1Ȍ ‘˜‡”• ‘Ž› ’ƒ”– ‘ˆ ƒ ‘”‰ƒ‹œƒ–‹‘ǡ –Š‡ –‘’
management refers to those who direct and control that part of the organization.

3.1.6
interested party
person or organization (3.1.4Ȍ –Šƒ– ƒ ƒˆˆ‡ –ǡ „‡ ƒˆˆ‡ –‡† „›ǡ ‘” ’‡” ‡‹˜‡ ‹–•‡Žˆ –‘ „‡ ƒˆˆ‡ –‡† „› ƒ
†‡ ‹•‹‘‘”ƒ –‹˜‹–›
EXAMPLE Customers, communities, suppliers, regulators, non-governmental organizations, investors
ƒ†‡’Ž‘›‡‡•Ǥ

‘–‡ͳ–‘‡–”›ǣ‘Dz’‡” ‡‹˜‡‹–•‡Žˆ–‘„‡ƒˆˆ‡ –‡†dz‡ƒ•–Š‡’‡” ‡’–‹‘Šƒ•„‡‡ƒ†‡‘™–‘–Š‡‘”‰ƒ‹œƒ–‹‘Ǥ

3.2 Terms related to planning

3.2.1
environment
surroundings in which an organization (3.1.4) operates, including air, water, land, natural resources,
ϐŽ‘”ƒǡˆƒ—ƒǡŠ—ƒ•ƒ†–Š‡‹”‹–‡””‡Žƒ–‹‘•Š‹’•
‘–‡ͳ–‘‡–”›ǣ—””‘—†‹‰• ƒ‡š–‡†ˆ”‘™‹–Š‹ƒ‘”‰ƒ‹œƒ–‹‘–‘–Š‡Ž‘ ƒŽǡ”‡‰‹‘ƒŽƒ†‰Ž‘„ƒŽ•›•–‡Ǥ

‘–‡ ʹ –‘ ‡–”›ǣ —””‘—†‹‰• ƒ „‡ †‡• ”‹„‡† ‹ –‡”• ‘ˆ „‹‘†‹˜‡”•‹–›ǡ ‡ ‘•›•–‡•ǡ Ž‹ƒ–‡ ‘” ‘–Š‡”
characteristics.

3.2.2
environmental aspect
element of an organization’s (3.1.4) activities or products or services that interacts or can interact with
the environment (3.2.1)
‘–‡ ͳ –‘ ‡–”›ǣ  ‡˜‹”‘‡–ƒŽ ƒ•’‡ – ƒ ƒ—•‡ ȋƒȌ environmental impact(s) (3.2.4ȌǤ  •‹‰‹ϐ‹ ƒ–
‡˜‹”‘‡–ƒŽƒ•’‡ –‹•‘‡–Šƒ–Šƒ•‘” ƒŠƒ˜‡‘‡‘”‘”‡•‹‰‹ϐ‹ ƒ–‡˜‹”‘‡–ƒŽ‹’ƒ –ȋ•ȌǤ

‘–‡ ʹ –‘ ‡–”›ǣ ‹‰‹ϐ‹ ƒ– ‡˜‹”‘‡–ƒŽ ƒ•’‡ –• ƒ”‡ †‡–‡”‹‡† „› –Š‡ ‘”‰ƒ‹œƒ–‹‘ ƒ’’Ž›‹‰ ‘‡ ‘” ‘”‡
criteria.

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 BS EN ISO 14001:2015
ISO 14001:2015(E)

3.2.3
environmental condition
state or characteristic of the environment (3.2.1) as determined at a certain point in time
3.2.4
environmental impact
change to the environment (3.2.1Ȍǡ™Š‡–Š‡”ƒ†˜‡”•‡‘”„‡‡ϐ‹ ‹ƒŽǡ™Š‘ŽŽ›‘”’ƒ”–‹ƒŽŽ›”‡•—Ž–‹‰ˆ”‘ƒ
organization’s (3.1.4) environmental aspects (3.2.2)
3.2.5
objective
result to be achieved
‘–‡ͳ–‘‡–”›ǣ‘„Œ‡ –‹˜‡ ƒ„‡•–”ƒ–‡‰‹ ǡ–ƒ –‹ ƒŽǡ‘”‘’‡”ƒ–‹‘ƒŽǤ

‘–‡ ʹ –‘ ‡–”›ǣ „Œ‡ –‹˜‡• ƒ ”‡Žƒ–‡ –‘ †‹ˆˆ‡”‡– †‹• ‹’Ž‹‡• ȋ•— Š ƒ• ϐ‹ƒ ‹ƒŽǡ Š‡ƒŽ–Š ƒ† •ƒˆ‡–›ǡ ƒ†
‡˜‹”‘‡–ƒŽ ‰‘ƒŽ•Ȍ ƒ† ƒ ƒ’’Ž› ƒ– †‹ˆˆ‡”‡– Ž‡˜‡Ž• ȋ•— Š ƒ• •–”ƒ–‡‰‹ ǡ ‘”‰ƒ‹œƒ–‹‘Ǧ™‹†‡ǡ ’”‘Œ‡ –ǡ ’”‘†— –ǡ
service and process (3.3.5)).

‘–‡ ͵ –‘ ‡–”›ǣ  ‘„Œ‡ –‹˜‡ ƒ „‡ ‡š’”‡••‡† ‹ ‘–Š‡” ™ƒ›•ǡ ‡Ǥ‰Ǥ ƒ• ƒ ‹–‡†‡† ‘—– ‘‡ǡ ƒ ’—”’‘•‡ǡ ƒ
operational criterion, as an environmental objective (3.2.6Ȍǡ‘”„›–Š‡—•‡‘ˆ‘–Š‡”™‘”†•™‹–Š•‹‹Žƒ”‡ƒ‹‰
(e.g. aim, goal, or target).

3.2.6
environmental objective
objective (3.2.5Ȍ•‡–„›–Š‡organization (3.1.4) consistent with its environmental policy (3.1.3)
3.2.7
prevention of pollution
use of processes (3.3.5Ȍǡ’”ƒ –‹ ‡•ǡ–‡ Š‹“—‡•ǡƒ–‡”‹ƒŽ•ǡ’”‘†— –•ǡ•‡”˜‹ ‡•‘”‡‡”‰›–‘ƒ˜‘‹†ǡ”‡†— ‡
‘” ‘–”‘Žȋ•‡’ƒ”ƒ–‡Ž›‘”‹ ‘„‹ƒ–‹‘Ȍ–Š‡ ”‡ƒ–‹‘ǡ‡‹••‹‘‘”†‹• Šƒ”‰‡‘ˆƒ›–›’‡‘ˆ’‘ŽŽ—–ƒ–‘”
waste, in order to reduce adverse environmental impacts (3.2.4)
‘–‡ͳ–‘‡–”›ǣ”‡˜‡–‹‘‘ˆ’‘ŽŽ—–‹‘ ƒ‹ Ž—†‡•‘—” ‡”‡†— –‹‘‘”‡Ž‹‹ƒ–‹‘Ǣ’”‘ ‡••ǡ’”‘†— –‘”•‡”˜‹ ‡
Šƒ‰‡•Ǣ‡ˆϐ‹ ‹‡–—•‡‘ˆ”‡•‘—” ‡•Ǣƒ–‡”‹ƒŽƒ†‡‡”‰›•—„•–‹–—–‹‘Ǣ”‡—•‡Ǣ”‡ ‘˜‡”›Ǣ”‡ › Ž‹‰ǡ”‡ Žƒƒ–‹‘Ǣ
or treatment.

3.2.8
requirement
‡‡†‘”‡š’‡ –ƒ–‹‘–Šƒ–‹••–ƒ–‡†ǡ‰‡‡”ƒŽŽ›‹’Ž‹‡†‘”‘„Ž‹‰ƒ–‘”›
‘–‡ͳ–‘‡–”›ǣDz ‡‡”ƒŽŽ›‹’Ž‹‡†dz‡ƒ•–Šƒ–‹–‹• —•–‘‘” ‘‘’”ƒ –‹ ‡ˆ‘”–Š‡organization (3.1.4) and
interested parties (3.1.6) that the need or expectation under consideration is implied.

‘–‡ʹ–‘‡–”›ǣ•’‡ ‹ϐ‹‡†”‡“—‹”‡‡–‹•‘‡–Šƒ–‹••–ƒ–‡†ǡˆ‘”‡šƒ’Ž‡‹documented information (3.3.2).

‘–‡͵–‘‡–”›ǣ‡“—‹”‡‡–•‘–Š‡”–ŠƒŽ‡‰ƒŽ”‡“—‹”‡‡–•„‡ ‘‡‘„Ž‹‰ƒ–‘”›™Š‡–Š‡‘”‰ƒ‹œƒ–‹‘†‡ ‹†‡•

–‘ ‘’Ž›™‹–Š–Š‡Ǥ

3.2.9
compliance obligations (preferred term)
legal requirements and other requirements (admitted term)
legal requirements (3.2.8) that an organization (3.1.4ȌŠƒ•–‘ ‘’Ž›™‹–Šƒ†‘–Š‡””‡“—‹”‡‡–•–Šƒ–
ƒ‘”‰ƒ‹œƒ–‹‘Šƒ•–‘‘” Š‘‘•‡•–‘ ‘’Ž›™‹–Š
‘–‡ͳ–‘‡–”›ǣ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•ƒ”‡”‡Žƒ–‡†–‘–Š‡environmental management system (3.1.2).

‘–‡ ʹ –‘ ‡–”›ǣ ‘’Ž‹ƒ ‡ ‘„Ž‹‰ƒ–‹‘• ƒ ƒ”‹•‡ ˆ”‘ ƒ†ƒ–‘”› ”‡“—‹”‡‡–•ǡ •— Š ƒ• ƒ’’Ž‹ ƒ„Ž‡ Žƒ™• ƒ†
”‡‰—Žƒ–‹‘•ǡ‘”˜‘Ž—–ƒ”› ‘‹–‡–•ǡ•— Šƒ•‘”‰ƒ‹œƒ–‹‘ƒŽƒ†‹†—•–”›•–ƒ†ƒ”†•ǡ ‘–”ƒ –—ƒŽ”‡Žƒ–‹‘•Š‹’•ǡ
‘†‡•‘ˆ’”ƒ –‹ ‡ƒ†ƒ‰”‡‡‡–•™‹–Š ‘—‹–›‰”‘—’•‘”‘Ǧ‰‘˜‡”‡–ƒŽ‘”‰ƒ‹œƒ–‹‘•Ǥ

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3.2.10
risk
‡ˆˆ‡ –‘ˆ— ‡”–ƒ‹–›
‘–‡ͳ–‘‡–”›ǣ‡ˆˆ‡ –‹•ƒ†‡˜‹ƒ–‹‘ˆ”‘–Š‡‡š’‡ –‡†Ȅ’‘•‹–‹˜‡‘”‡‰ƒ–‹˜‡Ǥ

‘–‡ʹ–‘‡–”›ǣ ‡”–ƒ‹–›‹•–Š‡•–ƒ–‡ǡ‡˜‡’ƒ”–‹ƒŽǡ‘ˆ†‡ϐ‹ ‹‡ ›‘ˆ‹ˆ‘”ƒ–‹‘”‡Žƒ–‡†–‘ǡ—†‡”•–ƒ†‹‰‘”

knowledge of, an event, its consequence, or likelihood.

‘–‡͵–‘‡–”›ǣ‹•‹•‘ˆ–‡ Šƒ”ƒ –‡”‹œ‡†„›”‡ˆ‡”‡ ‡–‘’‘–‡–‹ƒŽ“events”ȋƒ•†‡ϐ‹‡†‹  —‹†‡͹͵ǣʹͲͲͻǡ

3.5.1.3) and “consequences”ȋƒ•†‡ϐ‹‡†‹  —‹†‡͹͵ǣʹͲͲͻǡ͵Ǥ͸ǤͳǤ͵Ȍǡ‘”ƒ ‘„‹ƒ–‹‘‘ˆ–Š‡•‡Ǥ

‘–‡ Ͷ –‘ ‡–”›ǣ ‹• ‹• ‘ˆ–‡ ‡š’”‡••‡† ‹ –‡”• ‘ˆ ƒ ‘„‹ƒ–‹‘ ‘ˆ –Š‡ ‘•‡“—‡ ‡• ‘ˆ ƒ ‡˜‡– ȋ‹ Ž—†‹‰
changes in circumstances) and the associated “likelihood”ȋƒ•†‡ϐ‹‡†‹  —‹†‡͹͵ǣʹͲͲͻǡ͵Ǥ͸ǤͳǤͳȌ‘ˆ‘ —””‡ ‡Ǥ

3.2.11
risks and opportunities
’‘–‡–‹ƒŽƒ†˜‡”•‡‡ˆˆ‡ –•ȋ–Š”‡ƒ–•Ȍƒ†’‘–‡–‹ƒŽ„‡‡ϐ‹ ‹ƒŽ‡ˆˆ‡ –•ȋ‘’’‘”–—‹–‹‡•Ȍ

3.3 Terms related to support and operation

3.3.1
competence
ƒ„‹Ž‹–›–‘ƒ’’Ž›‘™Ž‡†‰‡ƒ†•‹ŽŽ•–‘ƒ Š‹‡˜‡‹–‡†‡†”‡•—Ž–•
3.3.2
documented information
‹ˆ‘”ƒ–‹‘”‡“—‹”‡†–‘„‡ ‘–”‘ŽŽ‡†ƒ†ƒ‹–ƒ‹‡†„›ƒ organization (3.1.4) and the medium on
which it is contained
‘–‡ͳ–‘‡–”›ǣ‘ —‡–‡†‹ˆ‘”ƒ–‹‘ ƒ„‡‹ƒ›ˆ‘”ƒ–ƒ†‡†‹ƒǡƒ†ˆ”‘ƒ›•‘—” ‡Ǥ

‘–‡ʹ–‘‡–”›ǣ‘ —‡–‡†‹ˆ‘”ƒ–‹‘ ƒ”‡ˆ‡”–‘ǣ

— the environmental management system (3.1.2), including related processes (3.3.5ȌǢ

Ȅ‹ˆ‘”ƒ–‹‘ ”‡ƒ–‡†‹‘”†‡”ˆ‘”–Š‡‘”‰ƒ‹œƒ–‹‘–‘‘’‡”ƒ–‡ȋ ƒ„‡”‡ˆ‡””‡†–‘ƒ•†‘ —‡–ƒ–‹‘ȌǢ

— evidence of results achieved (can be referred to as records).

3.3.3
life cycle
‘•‡ —–‹˜‡ƒ†‹–‡”Ž‹‡†•–ƒ‰‡•‘ˆƒ’”‘†— –ȋ‘”•‡”˜‹ ‡Ȍ•›•–‡ǡˆ”‘”ƒ™ƒ–‡”‹ƒŽƒ “—‹•‹–‹‘‘”
‰‡‡”ƒ–‹‘ˆ”‘ƒ–—”ƒŽ”‡•‘—” ‡•–‘ϐ‹ƒŽ†‹•’‘•ƒŽ
‘–‡ͳ–‘‡–”›ǣŠ‡Ž‹ˆ‡ › Ž‡•–ƒ‰‡•‹ Ž—†‡ƒ “—‹•‹–‹‘‘ˆ”ƒ™ƒ–‡”‹ƒŽ•ǡ†‡•‹‰ǡ’”‘†— –‹‘ǡ–”ƒ•’‘”–ƒ–‹‘Ȁ
†‡Ž‹˜‡”›ǡ—•‡ǡ‡†Ǧ‘ˆǦŽ‹ˆ‡–”‡ƒ–‡–ƒ†ϐ‹ƒŽ†‹•’‘•ƒŽǤ

ȏǣ ͳͶͲͶͶǣʹͲͲ͸ǡ͵Ǥͳǡ‘†‹ϐ‹‡†ȆŠ‡™‘”†•Dzȋ‘”•‡”˜‹ ‡ȌdzŠƒ˜‡„‡‡ƒ††‡†–‘–Š‡†‡ϐ‹‹–‹‘

ƒ†‘–‡ͳ–‘‡–”›Šƒ•„‡‡ƒ††‡†ǤȐ
3.3.4
outsource (verb)
make an arrangement where an external organization (3.1.4) performs part of an organization’s
function or process (3.3.5)
‘–‡ͳ–‘‡–”›ǣ‡š–‡”ƒŽ‘”‰ƒ‹œƒ–‹‘‹•‘—–•‹†‡–Š‡• ‘’‡‘ˆ–Š‡management system (3.1.1), although the
outsourced function or process is within the scope.

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3.3.5
process
set of interrelated or interacting activities which transforms inputs into outputs
‘–‡ͳ–‘‡–”›ǣ’”‘ ‡•• ƒ„‡†‘ —‡–‡†‘”‘–Ǥ

3.4 Terms related to performance evaluation and improvement

3.4.1
audit
•›•–‡ƒ–‹ ǡ‹†‡’‡†‡–ƒ††‘ —‡–‡†process (3.3.5) for obtaining audit evidence and evaluating it
‘„Œ‡ –‹˜‡Ž›–‘†‡–‡”‹‡–Š‡‡š–‡––‘™Š‹ Š–Š‡ƒ—†‹– ”‹–‡”‹ƒƒ”‡ˆ—Žϐ‹ŽŽ‡†
‘–‡ͳ–‘‡–”›ǣ‹–‡”ƒŽƒ—†‹–‹• ‘†— –‡†„›–Š‡organization (3.1.4Ȍ‹–•‡Žˆǡ‘”„›ƒ‡š–‡”ƒŽ’ƒ”–›‘‹–•„‡ŠƒŽˆǤ

‘–‡ʹ–‘‡–”›ǣƒ—†‹– ƒ„‡ƒ ‘„‹‡†ƒ—†‹–ȋ ‘„‹‹‰–™‘‘”‘”‡†‹• ‹’Ž‹‡•ȌǤ

‘–‡͵–‘‡–”›ǣ †‡’‡†‡ ‡ ƒ„‡†‡‘•–”ƒ–‡†„›–Š‡ˆ”‡‡†‘ˆ”‘”‡•’‘•‹„‹Ž‹–›ˆ‘”–Š‡ƒ –‹˜‹–›„‡‹‰

ƒ—†‹–‡†‘”ˆ”‡‡†‘ˆ”‘„‹ƒ•ƒ† ‘ϐŽ‹ –‘ˆ‹–‡”‡•–Ǥ

‘–‡Ͷ–‘‡–”›ǣDz—†‹–‡˜‹†‡ ‡dz ‘•‹•–•‘ˆ”‡ ‘”†•ǡ•–ƒ–‡‡–•‘ˆˆƒ –‘”‘–Š‡”‹ˆ‘”ƒ–‹‘™Š‹ Šƒ”‡”‡Ž‡˜ƒ–

–‘ –Š‡ ƒ—†‹– ”‹–‡”‹ƒ ƒ† ƒ”‡ ˜‡”‹ϐ‹ƒ„Ž‡Ǣ ƒ† Dzƒ—†‹– ”‹–‡”‹ƒdz ƒ”‡ –Š‡ •‡– ‘ˆ ’‘Ž‹ ‹‡•ǡ ’”‘ ‡†—”‡• ‘” requirements
(3.2.8Ȍ—•‡†ƒ•ƒ”‡ˆ‡”‡ ‡ƒ‰ƒ‹•–™Š‹ Šƒ—†‹–‡˜‹†‡ ‡‹• ‘’ƒ”‡†ǡƒ•†‡ϐ‹‡†‹ ͳͻͲͳͳǣʹͲͳͳǡ͵Ǥ͵ƒ†͵Ǥʹ
”‡•’‡ –‹˜‡Ž›Ǥ

3.4.2
conformity
ˆ—Žϐ‹Ž‡–‘ˆƒrequirement (3.2.8)
3.4.3
nonconformity
‘Ǧˆ—Žϐ‹Ž‡–‘ˆƒrequirement (3.2.8)
‘–‡ ͳ –‘ ‡–”›ǣ ‘ ‘ˆ‘”‹–› ”‡Žƒ–‡• –‘ ”‡“—‹”‡‡–• ‹ –Š‹• –‡”ƒ–‹‘ƒŽ –ƒ†ƒ”† ƒ† ƒ††‹–‹‘ƒŽ
environmental management system (3.1.2) requirements that an organization (3.1.4) establishes for itself.

3.4.4
corrective action
action to eliminate the cause of a nonconformity (3.4.3) and to prevent recurrence
‘–‡ͳ–‘‡–”›ǣŠ‡”‡ ƒ„‡‘”‡–Šƒ‘‡ ƒ—•‡ˆ‘”ƒ‘ ‘ˆ‘”‹–›Ǥ

3.4.5
continual improvement
”‡ —””‹‰ƒ –‹˜‹–›–‘‡Šƒ ‡performance (3.4.10)
‘–‡ ͳ –‘ ‡–”›ǣ Šƒ ‹‰ ’‡”ˆ‘”ƒ ‡ ”‡Žƒ–‡• –‘ –Š‡ —•‡ ‘ˆ –Š‡ environmental management system (3.1.2) to
enhance environmental performance (3.4.11) consistent with the organization’s (3.1.4) environmental policy (3.1.3).

‘–‡ʹ–‘‡–”›ǣŠ‡ƒ –‹˜‹–›‡‡†‘––ƒ‡’Žƒ ‡‹ƒŽŽƒ”‡ƒ••‹—Ž–ƒ‡‘—•Ž›ǡ‘”™‹–Š‘—–‹–‡””—’–‹‘Ǥ

3.4.6
effectiveness
extent to which planned activities are realized and planned results achieved
3.4.7
indicator
measurable representation of the condition or status of operations, management or conditions
ȏǣ ͳͶͲ͵ͳǣʹͲͳ͵ǡ͵ǤͳͷȐ

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3.4.8
monitoring
†‡–‡”‹‹‰–Š‡•–ƒ–—•‘ˆƒ•›•–‡ǡƒprocess (3.3.5Ȍ‘”ƒƒ –‹˜‹–›
‘–‡ͳ–‘‡–”›ǣ‘†‡–‡”‹‡–Š‡•–ƒ–—•ǡ–Š‡”‡‹‰Š–„‡ƒ‡‡†–‘ Š‡ ǡ•—’‡”˜‹•‡‘” ”‹–‹ ƒŽŽ›‘„•‡”˜‡Ǥ

3.4.9
measurement
process (3.3.5) to determine a value
3.4.10
performance
measurable result
‘–‡ͳ–‘‡–”›ǣ‡”ˆ‘”ƒ ‡ ƒ”‡Žƒ–‡‡‹–Š‡”–‘“—ƒ–‹–ƒ–‹˜‡‘”“—ƒŽ‹–ƒ–‹˜‡ϐ‹†‹‰•Ǥ

‘–‡ʹ–‘‡–”›ǣ‡”ˆ‘”ƒ ‡ ƒ”‡Žƒ–‡–‘–Š‡ƒƒ‰‡‡–‘ˆƒ –‹˜‹–‹‡•ǡprocesses (3.3.5), products (including

•‡”˜‹ ‡•Ȍǡ•›•–‡•‘”organizations (3.1.4).

3.4.11
environmental performance
performance (3.4.10) related to the management of environmental aspects (3.2.2)
‘–‡ ͳ –‘ ‡–”›ǣ ‘” ƒ environmental management system (3.1.2), results can be measured against the
organization’s (3.1.4) environmental policy (3.1.3), environmental objectives (3.2.6) or other criteria, using
indicators (3.4.7).

4 Context of the organization

4.1 Understanding the organization and its context

The organization shall determine external and internal issues that are relevant to its purpose and
–Šƒ–ƒˆˆ‡ –‹–•ƒ„‹Ž‹–›–‘ƒ Š‹‡˜‡–Š‡‹–‡†‡†‘—– ‘‡•‘ˆ‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ— Š
‹••—‡••ŠƒŽŽ‹ Ž—†‡‡˜‹”‘‡–ƒŽ ‘†‹–‹‘•„‡‹‰ƒˆˆ‡ –‡†„›‘” ƒ’ƒ„Ž‡‘ˆƒˆˆ‡ –‹‰–Š‡‘”‰ƒ‹œƒ–‹‘Ǥ

4.2 Understanding the needs and expectations of interested parties

The organization shall determine:
ƒȌ –Š‡‹–‡”‡•–‡†’ƒ”–‹‡•–Šƒ–ƒ”‡”‡Ž‡˜ƒ––‘–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǣ
„Ȍ –Š‡”‡Ž‡˜ƒ–‡‡†•ƒ†‡š’‡ –ƒ–‹‘•ȋ‹Ǥ‡Ǥ”‡“—‹”‡‡–•Ȍ‘ˆ–Š‡•‡‹–‡”‡•–‡†’ƒ”–‹‡•Ǣ
c) which of these needs and expectations become its compliance obligations.

4.3 Determining the scope of the environmental management system

Š‡‘”‰ƒ‹œƒ–‹‘•ŠƒŽŽ†‡–‡”‹‡–Š‡„‘—†ƒ”‹‡•ƒ†ƒ’’Ž‹ ƒ„‹Ž‹–›‘ˆ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–
•›•–‡–‘‡•–ƒ„Ž‹•Š‹–•• ‘’‡Ǥ
When determining this scope, the organization shall consider:
a) the external and internal issues referred to in 4.1Ǣ
b) the compliance obligations referred to in 4.2Ǣ
Ȍ ‹–•‘”‰ƒ‹œƒ–‹‘ƒŽ—‹–•ǡˆ— –‹‘•ƒ†’Š›•‹ ƒŽ„‘—†ƒ”‹‡•Ǣ
†Ȍ ‹–•ƒ –‹˜‹–‹‡•ǡ’”‘†— –•ƒ†•‡”˜‹ ‡•Ǣ
‡Ȍ ‹–•ƒ—–Š‘”‹–›ƒ†ƒ„‹Ž‹–›–‘‡š‡” ‹•‡ ‘–”‘Žƒ†‹ϐŽ—‡ ‡Ǥ

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ISO 14001:2015(E)

 ‡ –Š‡ • ‘’‡ ‹• †‡ϐ‹‡†ǡ ƒŽŽ ƒ –‹˜‹–‹‡•ǡ ’”‘†— –• ƒ† •‡”˜‹ ‡• ‘ˆ –Š‡ ‘”‰ƒ‹œƒ–‹‘ ™‹–Š‹ –Šƒ– • ‘’‡
‡‡†–‘„‡‹ Ž—†‡†‹–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ
The scope shall be maintained as documented information and be available to interested parties.

4.4 Environmental management system

To achieve the intended outcomes, including enhancing its environmental performance, the organization
•ŠƒŽŽ‡•–ƒ„Ž‹•Šǡ‹’Ž‡‡–ǡƒ‹–ƒ‹ƒ† ‘–‹—ƒŽŽ›‹’”‘˜‡ƒ‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ǡ
including the processes needed and their interactions, in accordance with the requirements of this
International Standard.
The organization shall consider the knowledge gained in 4.1 and 4.2 when establishing and maintaining
–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ

5 Leadership

5.1 Leadership and commitment

Top management shall demonstrate leadership and commitment with respect to the environmental
ƒƒ‰‡‡–•›•–‡„›ǣ
ƒȌ –ƒ‹‰ƒ ‘—–ƒ„‹Ž‹–›ˆ‘”–Š‡‡ˆˆ‡ –‹˜‡‡••‘ˆ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǣ
„Ȍ ‡•—”‹‰ –Šƒ– –Š‡ ‡˜‹”‘‡–ƒŽ ’‘Ž‹ › ƒ† ‡˜‹”‘‡–ƒŽ ‘„Œ‡ –‹˜‡• ƒ”‡ ‡•–ƒ„Ž‹•Š‡† ƒ† ƒ”‡
‘’ƒ–‹„Ž‡™‹–Š–Š‡•–”ƒ–‡‰‹ †‹”‡ –‹‘ƒ†–Š‡ ‘–‡š–‘ˆ–Š‡‘”‰ƒ‹œƒ–‹‘Ǣ
Ȍ ‡•—”‹‰ –Š‡ ‹–‡‰”ƒ–‹‘ ‘ˆ –Š‡ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ ”‡“—‹”‡‡–• ‹–‘ –Š‡
‘”‰ƒ‹œƒ–‹‘ǯ•„—•‹‡••’”‘ ‡••‡•Ǣ
†Ȍ ‡•—”‹‰–Šƒ––Š‡”‡•‘—” ‡•‡‡†‡†ˆ‘”–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ƒ”‡ƒ˜ƒ‹Žƒ„Ž‡Ǣ
e) communicating the importance of effective environmental management and of conforming to the
‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡”‡“—‹”‡‡–•Ǣ
ˆȌ ‡•—”‹‰–Šƒ––Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ƒ Š‹‡˜‡•‹–•‹–‡†‡†‘—– ‘‡•Ǣ
g) directing and supporting persons to contribute to the effectiveness of the environmental
ƒƒ‰‡‡–•›•–‡Ǣ
ŠȌ ’”‘‘–‹‰ ‘–‹—ƒŽ‹’”‘˜‡‡–Ǣ
i) supporting other relevant management roles to demonstrate their leadership as it applies to their
ƒ”‡ƒ•‘ˆ”‡•’‘•‹„‹Ž‹–›Ǥ
 ‡ˆ‡”‡ ‡ –‘ Dz„—•‹‡••dz ‹ –Š‹• –‡”ƒ–‹‘ƒŽ –ƒ†ƒ”† ƒ „‡ ‹–‡”’”‡–‡† „”‘ƒ†Ž› –‘ ‡ƒ –Š‘•‡
activities that are core to the purposes of the organization’s existence.

5.2 Environmental policy

‘’ ƒƒ‰‡‡– •ŠƒŽŽ ‡•–ƒ„Ž‹•Šǡ ‹’Ž‡‡– ƒ† ƒ‹–ƒ‹ ƒ ‡˜‹”‘‡–ƒŽ ’‘Ž‹ › –Šƒ–ǡ ™‹–Š‹ –Š‡
†‡ϐ‹‡†• ‘’‡‘ˆ‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ǣ
a) is appropriate to the purpose and context of the organization, including the nature, scale and
‡˜‹”‘‡–ƒŽ‹’ƒ –•‘ˆ‹–•ƒ –‹˜‹–‹‡•ǡ’”‘†— –•ƒ†•‡”˜‹ ‡•Ǣ
„Ȍ ’”‘˜‹†‡•ƒˆ”ƒ‡™‘”ˆ‘”•‡––‹‰‡˜‹”‘‡–ƒŽ‘„Œ‡ –‹˜‡•Ǣ
c) includes a commitment to the protection of the environment, including prevention of pollution and
‘–Š‡”•’‡ ‹ϐ‹  ‘‹–‡–ȋ•Ȍ”‡Ž‡˜ƒ––‘–Š‡ ‘–‡š–‘ˆ–Š‡‘”‰ƒ‹œƒ–‹‘Ǣ

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 –Š‡”•’‡ ‹ϐ‹  ‘‹–‡–ȋ•Ȍ–‘’”‘–‡ ––Š‡‡˜‹”‘‡– ƒ‹ Ž—†‡•—•–ƒ‹ƒ„Ž‡”‡•‘—” ‡—•‡ǡ

Ž‹ƒ–‡ Šƒ‰‡‹–‹‰ƒ–‹‘ƒ†ƒ†ƒ’–ƒ–‹‘ǡƒ†’”‘–‡ –‹‘‘ˆ„‹‘†‹˜‡”•‹–›ƒ†‡ ‘•›•–‡•Ǥ

†Ȍ ‹ Ž—†‡•ƒ ‘‹–‡––‘ˆ—Žϐ‹Ž‹–• ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǣ

‡Ȍ ‹ Ž—†‡• ƒ ‘‹–‡– –‘ ‘–‹—ƒŽ ‹’”‘˜‡‡– ‘ˆ –Š‡ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ –‘
enhance environmental performance.
Š‡‡˜‹”‘‡–ƒŽ’‘Ž‹ ›•ŠƒŽŽǣ
Ȅ „‡ƒ‹–ƒ‹‡†ƒ•†‘ —‡–‡†‹ˆ‘”ƒ–‹‘Ǣ
Ȅ „‡ ‘—‹ ƒ–‡†™‹–Š‹–Š‡‘”‰ƒ‹œƒ–‹‘Ǣ
— be available to interested parties.

5.3 Organizational roles, responsibilities and authorities

Top management shall ensure that the responsibilities and authorities for relevant roles are assigned
and communicated within the organization.
‘’ƒƒ‰‡‡–•ŠƒŽŽƒ••‹‰–Š‡”‡•’‘•‹„‹Ž‹–›ƒ†ƒ—–Š‘”‹–›ˆ‘”ǣ
ƒȌ ‡•—”‹‰ –Šƒ– –Š‡ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ ‘ˆ‘”• –‘ –Š‡ ”‡“—‹”‡‡–• ‘ˆ –Š‹•
–‡”ƒ–‹‘ƒŽ–ƒ†ƒ”†Ǣ
„Ȍ ”‡’‘”–‹‰‘–Š‡’‡”ˆ‘”ƒ ‡‘ˆ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ǡ‹ Ž—†‹‰‡˜‹”‘‡–ƒŽ
performance, to top management.

6 Planning

6.1 Actions to address risks and opportunities

6.1.1 General

The organization shall establish, implement and maintain the process(es) needed to meet the
requirements in 6.1.1 to 6.1.4.
Š‡’Žƒ‹‰ˆ‘”–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ǡ–Š‡‘”‰ƒ‹œƒ–‹‘•ŠƒŽŽ ‘•‹†‡”ǣ
a) the issues referred to in 4.1Ǣ
b) the requirements referred to in 4.2Ǣ
Ȍ –Š‡• ‘’‡‘ˆ‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǣ
and determine the risks and opportunities, related to its environmental aspects (see 6.1.2), compliance
obligations (see 6.1.3Ȍ ƒ† ‘–Š‡” ‹••—‡• ƒ† ”‡“—‹”‡‡–•ǡ ‹†‡–‹ϐ‹‡† ‹ 4.1 and 4.2, that need to be
addressed to:
Ȅ ‰‹˜‡ƒ••—”ƒ ‡–Šƒ––Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ ƒƒ Š‹‡˜‡‹–•‹–‡†‡†‘—– ‘‡•Ǣ
— prevent or reduce undesired effects, including the potential for external environmental conditions
–‘ƒˆˆ‡ ––Š‡‘”‰ƒ‹œƒ–‹‘Ǣ
— achieve continual improvement.
‹–Š‹–Š‡• ‘’‡‘ˆ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ǡ–Š‡‘”‰ƒ‹œƒ–‹‘•ŠƒŽŽ†‡–‡”‹‡’‘–‡–‹ƒŽ
‡‡”‰‡ ›•‹–—ƒ–‹‘•ǡ‹ Ž—†‹‰–Š‘•‡–Šƒ– ƒŠƒ˜‡ƒ‡˜‹”‘‡–ƒŽ‹’ƒ –Ǥ

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The organization shall maintain documented information of its:

Ȅ ”‹••ƒ†‘’’‘”–—‹–‹‡•–Šƒ–‡‡†–‘„‡ƒ††”‡••‡†Ǣ
— process(es) needed in 6.1.1 to 6.1.4ǡ–‘–Š‡‡š–‡–‡ ‡••ƒ”›–‘Šƒ˜‡ ‘ϐ‹†‡ ‡–Š‡›ƒ”‡ ƒ””‹‡†
out as planned.

6.1.2 Environmental aspects

‹–Š‹–Š‡†‡ϐ‹‡†• ‘’‡‘ˆ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ǡ–Š‡‘”‰ƒ‹œƒ–‹‘•ŠƒŽŽ†‡–‡”‹‡
the environmental aspects of its activities, products and services that it can control and those that it
ƒ‹ϐŽ—‡ ‡ǡƒ†–Š‡‹”ƒ••‘ ‹ƒ–‡†‡˜‹”‘‡–ƒŽ‹’ƒ –•ǡ ‘•‹†‡”‹‰ƒŽ‹ˆ‡ › Ž‡’‡”•’‡ –‹˜‡Ǥ
When determining environmental aspects, the organization shall take into account:
ƒȌ Šƒ‰‡ǡ ‹ Ž—†‹‰ ’Žƒ‡† ‘” ‡™ †‡˜‡Ž‘’‡–•ǡ ƒ† ‡™ ‘” ‘†‹ϐ‹‡† ƒ –‹˜‹–‹‡•ǡ ’”‘†— –• ƒ†
•‡”˜‹ ‡•Ǣ
„Ȍ ƒ„‘”ƒŽ ‘†‹–‹‘•ƒ†”‡ƒ•‘ƒ„Ž›ˆ‘”‡•‡‡ƒ„Ž‡‡‡”‰‡ ›•‹–—ƒ–‹‘•Ǥ
Š‡ ‘”‰ƒ‹œƒ–‹‘ •ŠƒŽŽ †‡–‡”‹‡ –Š‘•‡ ƒ•’‡ –• –Šƒ– Šƒ˜‡ ‘” ƒ Šƒ˜‡ ƒ •‹‰‹ϐ‹ ƒ– ‡˜‹”‘‡–ƒŽ
‹’ƒ –ǡ‹Ǥ‡Ǥ•‹‰‹ϐ‹ ƒ–‡˜‹”‘‡–ƒŽƒ•’‡ –•ǡ„›—•‹‰‡•–ƒ„Ž‹•Š‡† ”‹–‡”‹ƒǤ
Š‡ ‘”‰ƒ‹œƒ–‹‘ •ŠƒŽŽ ‘—‹ ƒ–‡ ‹–• •‹‰‹ϐ‹ ƒ– ‡˜‹”‘‡–ƒŽ ƒ•’‡ –• ƒ‘‰ –Š‡ ˜ƒ”‹‘—• Ž‡˜‡Ž•
and functions of the organization, as appropriate.
The organization shall maintain documented information of its:
Ȅ ‡˜‹”‘‡–ƒŽƒ•’‡ –•ƒ†ƒ••‘ ‹ƒ–‡†‡˜‹”‘‡–ƒŽ‹’ƒ –•Ǣ
Ȅ ”‹–‡”‹ƒ—•‡†–‘†‡–‡”‹‡‹–••‹‰‹ϐ‹ ƒ–‡˜‹”‘‡–ƒŽƒ•’‡ –•Ǣ
Ȅ •‹‰‹ϐ‹ ƒ–‡˜‹”‘‡–ƒŽƒ•’‡ –•Ǥ
 ‹‰‹ϐ‹ ƒ– ‡˜‹”‘‡–ƒŽ ƒ•’‡ –• ƒ ”‡•—Ž– ‹ ”‹•• ƒ† ‘’’‘”–—‹–‹‡• ƒ••‘ ‹ƒ–‡† ™‹–Š ‡‹–Š‡”
ƒ†˜‡”•‡‡˜‹”‘‡–ƒŽ‹’ƒ –•ȋ–Š”‡ƒ–•Ȍ‘”„‡‡ϐ‹ ‹ƒŽ‡˜‹”‘‡–ƒŽ‹’ƒ –•ȋ‘’’‘”–—‹–‹‡•ȌǤ

6.1.3 Compliance obligations

The organization shall:

ƒȌ †‡–‡”‹‡ƒ†Šƒ˜‡ƒ ‡••–‘–Š‡ ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•”‡Žƒ–‡†–‘‹–•‡˜‹”‘‡–ƒŽƒ•’‡ –•Ǣ
„Ȍ †‡–‡”‹‡Š‘™–Š‡•‡ ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•ƒ’’Ž›–‘–Š‡‘”‰ƒ‹œƒ–‹‘Ǣ
c) take these compliance obligations into account when establishing, implementing, maintaining and
‘–‹—ƒŽŽ›‹’”‘˜‹‰‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ
The organization shall maintain documented information of its compliance obligations.
NOTE Compliance obligations can result in risks and opportunities to the organization.

6.1.4 Planning action

The organization shall plan:

a) to take actions to address its:
ͳȌ •‹‰‹ϐ‹ ƒ–‡˜‹”‘‡–ƒŽƒ•’‡ –•Ǣ
ʹȌ ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǣ

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͵Ȍ ”‹••ƒ†‘’’‘”–—‹–‹‡•‹†‡–‹ϐ‹‡†‹6.1.1Ǣ
b) how to:
ͳȌ ‹–‡‰”ƒ–‡ ƒ† ‹’Ž‡‡– –Š‡ ƒ –‹‘• ‹–‘ ‹–• ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ ’”‘ ‡••‡•
(see 6.2, Clause 7, Clause 8 and 9.1Ȍǡ‘”‘–Š‡”„—•‹‡••’”‘ ‡••‡•Ǣ
2) evaluate the effectiveness of these actions (see 9.1).
Š‡’Žƒ‹‰–Š‡•‡ƒ –‹‘•ǡ–Š‡‘”‰ƒ‹œƒ–‹‘•ŠƒŽŽ ‘•‹†‡”‹–•–‡ Š‘Ž‘‰‹ ƒŽ‘’–‹‘•ƒ†‹–•ϐ‹ƒ ‹ƒŽǡ
operational and business requirements.

6.2 Environmental objectives and planning to achieve them

6.2.1 Environmental objectives

The organization shall establish environmental objectives at relevant functions and levels, taking into
ƒ ‘—– –Š‡ ‘”‰ƒ‹œƒ–‹‘ǯ• •‹‰‹ϐ‹ ƒ– ‡˜‹”‘‡–ƒŽ ƒ•’‡ –• ƒ† ƒ••‘ ‹ƒ–‡† ‘’Ž‹ƒ ‡ ‘„Ž‹‰ƒ–‹‘•ǡ
and considering its risks and opportunities.
The environmental objectives shall be:
ƒȌ ‘•‹•–‡–™‹–Š–Š‡‡˜‹”‘‡–ƒŽ’‘Ž‹ ›Ǣ
„Ȍ ‡ƒ•—”ƒ„Ž‡ȋ‹ˆ’”ƒ –‹ ƒ„Ž‡ȌǢ
Ȍ ‘‹–‘”‡†Ǣ
†Ȍ ‘—‹ ƒ–‡†Ǣ
e) updated as appropriate.
The organization shall maintain documented information on the environmental objectives.

6.2.2 Planning actions to achieve environmental objectives

When planning how to achieve its environmental objectives, the organization shall determine:
ƒȌ ™Šƒ–™‹ŽŽ„‡†‘‡Ǣ
„Ȍ ™Šƒ–”‡•‘—” ‡•™‹ŽŽ„‡”‡“—‹”‡†Ǣ
Ȍ ™Š‘™‹ŽŽ„‡”‡•’‘•‹„Ž‡Ǣ
†Ȍ ™Š‡‹–™‹ŽŽ„‡ ‘’Ž‡–‡†Ǣ
e) how the results will be evaluated, including indicators for monitoring progress toward achievement
of its measurable environmental objectives (see 9.1.1).
The organization shall consider how actions to achieve its environmental objectives can be integrated
into the organization’s business processes.

7 Support

7.1 Resources
The organization shall determine and provide the resources needed for the establishment,
‹’Ž‡‡–ƒ–‹‘ǡƒ‹–‡ƒ ‡ƒ† ‘–‹—ƒŽ‹’”‘˜‡‡–‘ˆ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ

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7.2 Competence
The organization shall:
ƒȌ †‡–‡”‹‡ –Š‡ ‡ ‡••ƒ”› ‘’‡–‡ ‡ ‘ˆ ’‡”•‘ȋ•Ȍ †‘‹‰ ™‘” —†‡” ‹–• ‘–”‘Ž –Šƒ– ƒˆˆ‡ –• ‹–•
‡˜‹”‘‡–ƒŽ’‡”ˆ‘”ƒ ‡ƒ†‹–•ƒ„‹Ž‹–›–‘ˆ—Žϐ‹Ž‹–• ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǣ
„Ȍ ‡•—”‡–Šƒ––Š‡•‡’‡”•‘•ƒ”‡ ‘’‡–‡–‘–Š‡„ƒ•‹•‘ˆƒ’’”‘’”‹ƒ–‡‡†— ƒ–‹‘ǡ–”ƒ‹‹‰‘”‡š’‡”‹‡ ‡Ǣ
c) determine training needs associated with its environmental aspects and its environmental
ƒƒ‰‡‡–•›•–‡Ǣ
†Ȍ ™Š‡”‡ƒ’’Ž‹ ƒ„Ž‡ǡ–ƒ‡ƒ –‹‘•–‘ƒ “—‹”‡–Š‡‡ ‡••ƒ”› ‘’‡–‡ ‡ǡƒ†‡˜ƒŽ—ƒ–‡–Š‡‡ˆˆ‡ –‹˜‡‡••
of the actions taken.
NOTE Applicable actions can include, for example, the provision of training to, the mentoring of, or the re-
ƒ••‹‰‡–‘ˆ —””‡–Ž›‡’Ž‘›‡†’‡”•‘•Ǣ‘”–Š‡Š‹”‹‰‘” ‘–”ƒ –‹‰‘ˆ ‘’‡–‡–’‡”•‘•Ǥ

The organization shall retain appropriate documented information as evidence of competence.

7.3 Awareness
The organization shall ensure that persons doing work under the organization’s control are aware of:
ƒȌ –Š‡‡˜‹”‘‡–ƒŽ’‘Ž‹ ›Ǣ
„Ȍ –Š‡ •‹‰‹ϐ‹ ƒ– ‡˜‹”‘‡–ƒŽ ƒ•’‡ –• ƒ† ”‡Žƒ–‡† ƒ –—ƒŽ ‘” ’‘–‡–‹ƒŽ ‡˜‹”‘‡–ƒŽ ‹’ƒ –•
ƒ••‘ ‹ƒ–‡†™‹–Š–Š‡‹”™‘”Ǣ
Ȍ –Š‡‹” ‘–”‹„—–‹‘ –‘ –Š‡ ‡ˆˆ‡ –‹˜‡‡•• ‘ˆ –Š‡ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ǡ ‹ Ž—†‹‰ –Š‡
„‡‡ϐ‹–•‘ˆ‡Šƒ ‡†‡˜‹”‘‡–ƒŽ’‡”ˆ‘”ƒ ‡Ǣ
†Ȍ –Š‡ ‹’Ž‹ ƒ–‹‘• ‘ˆ ‘– ‘ˆ‘”‹‰ ™‹–Š –Š‡ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ ”‡“—‹”‡‡–•ǡ
‹ Ž—†‹‰‘–ˆ—Žϐ‹ŽŽ‹‰–Š‡‘”‰ƒ‹œƒ–‹‘ǯ• ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǥ

7.4 Communication

7.4.1 General

The organization shall establish, implement and maintain the process(es) needed for internal and
‡š–‡”ƒŽ ‘—‹ ƒ–‹‘•”‡Ž‡˜ƒ––‘–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ǡ‹ Ž—†‹‰ǣ
ƒȌ ‘™Šƒ–‹–™‹ŽŽ ‘—‹ ƒ–‡Ǣ
„Ȍ ™Š‡–‘ ‘—‹ ƒ–‡Ǣ
Ȍ ™‹–Š™Š‘–‘ ‘—‹ ƒ–‡Ǣ
d) how to communicate.
When establishing its communication process(es), the organization shall:
Ȅ –ƒ‡‹–‘ƒ ‘—–‹–• ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǣ
— ensure that environmental information communicated is consistent with information generated
™‹–Š‹–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ǡƒ†‹•”‡Ž‹ƒ„Ž‡Ǥ
Š‡‘”‰ƒ‹œƒ–‹‘•ŠƒŽŽ”‡•’‘†–‘”‡Ž‡˜ƒ– ‘—‹ ƒ–‹‘•‘‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ
The organization shall retain documented information as evidence of its communications, as appropriate.

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7.4.2 Internal communication

The organization shall:

ƒȌ ‹–‡”ƒŽŽ› ‘—‹ ƒ–‡ ‹ˆ‘”ƒ–‹‘ ”‡Ž‡˜ƒ– –‘ –Š‡ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ ƒ‘‰
the various levels and functions of the organization, including changes to the environmental
ƒƒ‰‡‡–•›•–‡ǡƒ•ƒ’’”‘’”‹ƒ–‡Ǣ
b) ensure its communication process(es) enable(s) persons doing work under the organization’s
control to contribute to continual improvement.

7.4.3 External communication

Š‡‘”‰ƒ‹œƒ–‹‘•ŠƒŽŽ‡š–‡”ƒŽŽ› ‘—‹ ƒ–‡‹ˆ‘”ƒ–‹‘”‡Ž‡˜ƒ––‘–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–

•›•–‡ǡ ƒ• ‡•–ƒ„Ž‹•Š‡† „› –Š‡ ‘”‰ƒ‹œƒ–‹‘ǯ• ‘—‹ ƒ–‹‘ ’”‘ ‡••ȋ‡•Ȍ ƒ† ƒ• ”‡“—‹”‡† „› ‹–•
compliance obligations.

7.5 Documented information

7.5.1 General

Š‡‘”‰ƒ‹œƒ–‹‘ǯ•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡•ŠƒŽŽ‹ Ž—†‡ǣ
ƒȌ †‘ —‡–‡†‹ˆ‘”ƒ–‹‘”‡“—‹”‡†„›–Š‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”†Ǣ
„Ȍ †‘ —‡–‡†‹ˆ‘”ƒ–‹‘†‡–‡”‹‡†„›–Š‡‘”‰ƒ‹œƒ–‹‘ƒ•„‡‹‰‡ ‡••ƒ”›ˆ‘”–Š‡‡ˆˆ‡ –‹˜‡‡••
‘ˆ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ
 Š‡‡š–‡–‘ˆ†‘ —‡–‡†‹ˆ‘”ƒ–‹‘ˆ‘”ƒ‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ ƒ†‹ˆˆ‡”ˆ”‘‘‡
organization to another due to:

Ȅ–Š‡•‹œ‡‘ˆ‘”‰ƒ‹œƒ–‹‘ƒ†‹–•–›’‡‘ˆƒ –‹˜‹–‹‡•ǡ’”‘ ‡••‡•ǡ’”‘†— –•ƒ†•‡”˜‹ ‡•Ǣ

Ȅ–Š‡‡‡†–‘†‡‘•–”ƒ–‡ˆ—Žϐ‹Ž‡–‘ˆ‹–• ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǣ

Ȅ–Š‡ ‘’Ž‡š‹–›‘ˆ’”‘ ‡••‡•ƒ†–Š‡‹”‹–‡”ƒ –‹‘•Ǣ

— the competence of persons doing work under the organization’s control.

7.5.2 Creating and updating

When creating and updating documented information, the organization shall ensure appropriate:
ƒȌ ‹†‡–‹ϐ‹ ƒ–‹‘ƒ††‡• ”‹’–‹‘ȋ‡Ǥ‰Ǥƒ–‹–Ž‡ǡ†ƒ–‡ǡƒ—–Š‘”ǡ‘””‡ˆ‡”‡ ‡—„‡”ȌǢ
„Ȍ ˆ‘”ƒ–ȋ‡Ǥ‰ǤŽƒ‰—ƒ‰‡ǡ•‘ˆ–™ƒ”‡˜‡”•‹‘ǡ‰”ƒ’Š‹ •Ȍƒ†‡†‹ƒȋ‡Ǥ‰Ǥ’ƒ’‡”ǡ‡Ž‡ –”‘‹ ȌǢ
Ȍ ”‡˜‹‡™ƒ†ƒ’’”‘˜ƒŽˆ‘”•—‹–ƒ„‹Ž‹–›ƒ†ƒ†‡“—ƒ ›Ǥ

7.5.3 Control of documented information

‘ —‡–‡†‹ˆ‘”ƒ–‹‘”‡“—‹”‡†„›–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ƒ†„›–Š‹• –‡”ƒ–‹‘ƒŽ
Standard shall be controlled to ensure:
ƒȌ ‹–‹•ƒ˜ƒ‹Žƒ„Ž‡ƒ†•—‹–ƒ„Ž‡ˆ‘”—•‡ǡ™Š‡”‡ƒ†™Š‡‹–‹•‡‡†‡†Ǣ
„Ȍ ‹–‹•ƒ†‡“—ƒ–‡Ž›’”‘–‡ –‡†ȋ‡Ǥ‰Ǥˆ”‘Ž‘••‘ˆ ‘ϐ‹†‡–‹ƒŽ‹–›ǡ‹’”‘’‡”—•‡ǡ‘”Ž‘••‘ˆ‹–‡‰”‹–›ȌǤ
For the control of documented information, the organization shall address the following activities
as applicable:
Ȅ †‹•–”‹„—–‹‘ǡƒ ‡••ǡ”‡–”‹‡˜ƒŽƒ†—•‡Ǣ

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ISO 14001:2015(E)

Ȅ •–‘”ƒ‰‡ƒ†’”‡•‡”˜ƒ–‹‘ǡ‹ Ž—†‹‰’”‡•‡”˜ƒ–‹‘‘ˆŽ‡‰‹„‹Ž‹–›Ǣ
Ȅ ‘–”‘Ž‘ˆ Šƒ‰‡•ȋ‡Ǥ‰Ǥ˜‡”•‹‘ ‘–”‘ŽȌǢ
— retention and disposition.
‘ —‡–‡† ‹ˆ‘”ƒ–‹‘ ‘ˆ ‡š–‡”ƒŽ ‘”‹‰‹ †‡–‡”‹‡† „› –Š‡ ‘”‰ƒ‹œƒ–‹‘ –‘ „‡ ‡ ‡••ƒ”› ˆ‘” –Š‡
’Žƒ‹‰ƒ†‘’‡”ƒ–‹‘‘ˆ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡•ŠƒŽŽ„‡‹†‡–‹ϐ‹‡†ǡƒ•ƒ’’”‘’”‹ƒ–‡ǡ
and controlled.
  ‡•• ƒ‹’Ž›ƒ†‡ ‹•‹‘”‡‰ƒ”†‹‰–Š‡’‡”‹••‹‘–‘˜‹‡™–Š‡†‘ —‡–‡†‹ˆ‘”ƒ–‹‘‘Ž›ǡ‘”
–Š‡’‡”‹••‹‘ƒ†ƒ—–Š‘”‹–›–‘˜‹‡™ƒ† Šƒ‰‡–Š‡†‘ —‡–‡†‹ˆ‘”ƒ–‹‘Ǥ

8 Operation

8.1 Operational planning and control

The organization shall establish, implement, control and maintain the processes needed to meet
‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡”‡“—‹”‡‡–•ǡƒ†–‘‹’Ž‡‡––Š‡ƒ –‹‘•‹†‡–‹ϐ‹‡†‹6.1 and
6.2ǡ„›ǣ
Ȅ ‡•–ƒ„Ž‹•Š‹‰‘’‡”ƒ–‹‰ ”‹–‡”‹ƒˆ‘”–Š‡’”‘ ‡••ȋ‡•ȌǢ
— implementing control of the process(es), in accordance with the operating criteria.
NOTE Controls can include engineering controls and procedures. Controls can be implemented following a
Š‹‡”ƒ” Š›ȋ‡Ǥ‰Ǥ‡Ž‹‹ƒ–‹‘ǡ•—„•–‹–—–‹‘ǡƒ†‹‹•–”ƒ–‹˜‡Ȍƒ† ƒ„‡—•‡†‹†‹˜‹†—ƒŽŽ›‘”‹ ‘„‹ƒ–‹‘Ǥ

The organization shall control planned changes and review the consequences of unintended changes,
–ƒ‹‰ƒ –‹‘–‘‹–‹‰ƒ–‡ƒ›ƒ†˜‡”•‡‡ˆˆ‡ –•ǡƒ•‡ ‡••ƒ”›Ǥ
Š‡ ‘”‰ƒ‹œƒ–‹‘ •ŠƒŽŽ ‡•—”‡ –Šƒ– ‘—–•‘—” ‡† ’”‘ ‡••‡• ƒ”‡ ‘–”‘ŽŽ‡† ‘” ‹ϐŽ—‡ ‡†Ǥ Š‡ –›’‡ ƒ†
‡š–‡–‘ˆ ‘–”‘Ž‘”‹ϐŽ—‡ ‡–‘„‡ƒ’’Ž‹‡†–‘–Š‡’”‘ ‡••ȋ‡•Ȍ•ŠƒŽŽ„‡†‡ϐ‹‡†™‹–Š‹–Š‡‡˜‹”‘‡–ƒŽ
ƒƒ‰‡‡–•›•–‡Ǥ
‘•‹•–‡–™‹–ŠƒŽ‹ˆ‡ › Ž‡’‡”•’‡ –‹˜‡ǡ–Š‡‘”‰ƒ‹œƒ–‹‘•ŠƒŽŽǣ
a) establish controls, as appropriate, to ensure that its environmental requirement(s) is (are) addressed
‹–Š‡†‡•‹‰ƒ††‡˜‡Ž‘’‡–’”‘ ‡••ˆ‘”–Š‡’”‘†— –‘”•‡”˜‹ ‡ǡ ‘•‹†‡”‹‰‡ƒ ŠŽ‹ˆ‡ › Ž‡•–ƒ‰‡Ǣ
b) determine its environmental requirement(s) for the procurement of products and services, as
ƒ’’”‘’”‹ƒ–‡Ǣ
Ȍ ‘—‹ ƒ–‡‹–•”‡Ž‡˜ƒ–‡˜‹”‘‡–ƒŽ”‡“—‹”‡‡–ȋ•Ȍ–‘‡š–‡”ƒŽ’”‘˜‹†‡”•ǡ‹ Ž—†‹‰ ‘–”ƒ –‘”•Ǣ
†Ȍ ‘•‹†‡” –Š‡ ‡‡† –‘ ’”‘˜‹†‡ ‹ˆ‘”ƒ–‹‘ ƒ„‘—– ’‘–‡–‹ƒŽ •‹‰‹ϐ‹ ƒ– ‡˜‹”‘‡–ƒŽ ‹’ƒ –•
ƒ••‘ ‹ƒ–‡†™‹–Š–Š‡–”ƒ•’‘”–ƒ–‹‘‘”†‡Ž‹˜‡”›ǡ—•‡ǡ‡†Ǧ‘ˆǦŽ‹ˆ‡–”‡ƒ–‡–ƒ†ϐ‹ƒŽ†‹•’‘•ƒŽ‘ˆ‹–•
products and services.
Š‡‘”‰ƒ‹œƒ–‹‘•ŠƒŽŽƒ‹–ƒ‹†‘ —‡–‡†‹ˆ‘”ƒ–‹‘–‘–Š‡‡š–‡–‡ ‡••ƒ”›–‘Šƒ˜‡ ‘ϐ‹†‡ ‡
that the processes have been carried out as planned.

8.2 Emergency preparedness and response

The organization shall establish, implement and maintain the process(es) needed to prepare for and
”‡•’‘†–‘’‘–‡–‹ƒŽ‡‡”‰‡ ›•‹–—ƒ–‹‘•‹†‡–‹ϐ‹‡†‹6.1.1.
The organization shall:
ƒȌ ’”‡’ƒ”‡–‘”‡•’‘†„›’Žƒ‹‰ƒ –‹‘•–‘’”‡˜‡–‘”‹–‹‰ƒ–‡ƒ†˜‡”•‡‡˜‹”‘‡–ƒŽ‹’ƒ –•ˆ”‘
‡‡”‰‡ ›•‹–—ƒ–‹‘•Ǣ

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„Ȍ ”‡•’‘†–‘ƒ –—ƒŽ‡‡”‰‡ ›•‹–—ƒ–‹‘•Ǣ

Ȍ –ƒ‡ ƒ –‹‘ –‘ ’”‡˜‡– ‘” ‹–‹‰ƒ–‡ –Š‡ ‘•‡“—‡ ‡• ‘ˆ ‡‡”‰‡ › •‹–—ƒ–‹‘•ǡ ƒ’’”‘’”‹ƒ–‡ –‘ –Š‡
ƒ‰‹–—†‡‘ˆ–Š‡‡‡”‰‡ ›ƒ†–Š‡’‘–‡–‹ƒŽ‡˜‹”‘‡–ƒŽ‹’ƒ –Ǣ
†Ȍ ’‡”‹‘†‹ ƒŽŽ›–‡•––Š‡’Žƒ‡†”‡•’‘•‡ƒ –‹‘•ǡ™Š‡”‡’”ƒ –‹ ƒ„Ž‡Ǣ
‡Ȍ ’‡”‹‘†‹ ƒŽŽ›”‡˜‹‡™ƒ†”‡˜‹•‡–Š‡’”‘ ‡••ȋ‡•Ȍƒ†’Žƒ‡†”‡•’‘•‡ƒ –‹‘•ǡ‹’ƒ”–‹ —Žƒ”ƒˆ–‡”–Š‡
‘ —””‡ ‡‘ˆ‡‡”‰‡ ›•‹–—ƒ–‹‘•‘”–‡•–•Ǣ
ˆȌ ’”‘˜‹†‡ ”‡Ž‡˜ƒ– ‹ˆ‘”ƒ–‹‘ ƒ† –”ƒ‹‹‰ ”‡Žƒ–‡† –‘ ‡‡”‰‡ › ’”‡’ƒ”‡†‡•• ƒ† ”‡•’‘•‡ǡ ƒ•
appropriate, to relevant interested parties, including persons working under its control.
Š‡‘”‰ƒ‹œƒ–‹‘•ŠƒŽŽƒ‹–ƒ‹†‘ —‡–‡†‹ˆ‘”ƒ–‹‘–‘–Š‡‡š–‡–‡ ‡••ƒ”›–‘Šƒ˜‡ ‘ϐ‹†‡ ‡
that the process(es) is (are) carried out as planned.

9 Performance evaluation

9.1 Monitoring, measurement, analysis and evaluation

9.1.1 General

Š‡‘”‰ƒ‹œƒ–‹‘•ŠƒŽŽ‘‹–‘”ǡ‡ƒ•—”‡ǡƒƒŽ›•‡ƒ†‡˜ƒŽ—ƒ–‡‹–•‡˜‹”‘‡–ƒŽ’‡”ˆ‘”ƒ ‡Ǥ
The organization shall determine:
ƒȌ ™Šƒ–‡‡†•–‘„‡‘‹–‘”‡†ƒ†‡ƒ•—”‡†Ǣ
„Ȍ –Š‡ ‡–Š‘†• ˆ‘” ‘‹–‘”‹‰ǡ ‡ƒ•—”‡‡–ǡ ƒƒŽ›•‹• ƒ† ‡˜ƒŽ—ƒ–‹‘ǡ ƒ• ƒ’’Ž‹ ƒ„Ž‡ǡ –‘ ‡•—”‡
˜ƒŽ‹†”‡•—Ž–•Ǣ
c) the criteria against which the organization will evaluate its environmental performance, and
ƒ’’”‘’”‹ƒ–‡‹†‹ ƒ–‘”•Ǣ
†Ȍ ™Š‡–Š‡‘‹–‘”‹‰ƒ†‡ƒ•—”‹‰•ŠƒŽŽ„‡’‡”ˆ‘”‡†Ǣ
‡Ȍ ™Š‡–Š‡”‡•—Ž–•ˆ”‘‘‹–‘”‹‰ƒ†‡ƒ•—”‡‡–•ŠƒŽŽ„‡ƒƒŽ›•‡†ƒ†‡˜ƒŽ—ƒ–‡†Ǥ
Š‡ ‘”‰ƒ‹œƒ–‹‘ •ŠƒŽŽ ‡•—”‡ –Šƒ– ƒŽ‹„”ƒ–‡† ‘” ˜‡”‹ϐ‹‡† ‘‹–‘”‹‰ ƒ† ‡ƒ•—”‡‡– ‡“—‹’‡– ‹•
used and maintained, as appropriate.
The organization shall evaluate its environmental performance and the effectiveness of the
‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ
Š‡‘”‰ƒ‹œƒ–‹‘•ŠƒŽŽ ‘—‹ ƒ–‡”‡Ž‡˜ƒ–‡˜‹”‘‡–ƒŽ’‡”ˆ‘”ƒ ‡‹ˆ‘”ƒ–‹‘„‘–Š‹–‡”ƒŽŽ›ƒ†
‡š–‡”ƒŽŽ›ǡƒ•‹†‡–‹ϐ‹‡†‹‹–• ‘—‹ ƒ–‹‘’”‘ ‡••ȋ‡•Ȍƒ†ƒ•”‡“—‹”‡†„›‹–• ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǥ
The organization shall retain appropriate documented information as evidence of the monitoring,
‡ƒ•—”‡‡–ǡƒƒŽ›•‹•ƒ†‡˜ƒŽ—ƒ–‹‘”‡•—Ž–•Ǥ

9.1.2 Evaluation of compliance

Š‡‘”‰ƒ‹œƒ–‹‘•ŠƒŽŽ‡•–ƒ„Ž‹•Šǡ‹’Ž‡‡–ƒ†ƒ‹–ƒ‹–Š‡’”‘ ‡••ȋ‡•Ȍ‡‡†‡†–‘‡˜ƒŽ—ƒ–‡ˆ—Žϐ‹Ž‡–
of its compliance obligations.
The organization shall:
ƒȌ †‡–‡”‹‡–Š‡ˆ”‡“—‡ ›–Šƒ– ‘’Ž‹ƒ ‡™‹ŽŽ„‡‡˜ƒŽ—ƒ–‡†Ǣ
„Ȍ ‡˜ƒŽ—ƒ–‡ ‘’Ž‹ƒ ‡ƒ†–ƒ‡ƒ –‹‘‹ˆ‡‡†‡†Ǣ

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c) maintain knowledge and understanding of its compliance status.

The organization shall retain documented information as evidence of the compliance evaluation result(s).

9.2 Internal audit

9.2.1 General

The organization shall conduct internal audits at planned intervals to provide information on whether
–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ǣ
a) conforms to:
ͳȌ –Š‡‘”‰ƒ‹œƒ–‹‘ǯ•‘™”‡“—‹”‡‡–•ˆ‘”‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǣ
ʹȌ –Š‡”‡“—‹”‡‡–•‘ˆ–Š‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”†Ǣ
„Ȍ ‹•‡ˆˆ‡ –‹˜‡Ž›‹’Ž‡‡–‡†ƒ†ƒ‹–ƒ‹‡†Ǥ

9.2.2 Internal audit programme

The organization shall establish, implement and maintain (an) internal audit programme(s), including
–Š‡ˆ”‡“—‡ ›ǡ‡–Š‘†•ǡ”‡•’‘•‹„‹Ž‹–‹‡•ǡ’Žƒ‹‰”‡“—‹”‡‡–•ƒ†”‡’‘”–‹‰‘ˆ‹–•‹–‡”ƒŽƒ—†‹–•Ǥ
When establishing the internal audit programme, the organization shall take into consideration the
environmental importance of the processes concerned, changes affecting the organization and the
results of previous audits.
The organization shall:
ƒȌ †‡ϐ‹‡–Š‡ƒ—†‹– ”‹–‡”‹ƒƒ†• ‘’‡ˆ‘”‡ƒ Šƒ—†‹–Ǣ
„Ȍ •‡Ž‡ –ƒ—†‹–‘”•ƒ† ‘†— –ƒ—†‹–•–‘‡•—”‡‘„Œ‡ –‹˜‹–›ƒ†–Š‡‹’ƒ”–‹ƒŽ‹–›‘ˆ–Š‡ƒ—†‹–’”‘ ‡••Ǣ
c) ensure that the results of the audits are reported to relevant management.
The organization shall retain documented information as evidence of the implementation of the audit
programme and the audit results.

9.3 Management review

‘’ ƒƒ‰‡‡– •ŠƒŽŽ ”‡˜‹‡™ –Š‡ ‘”‰ƒ‹œƒ–‹‘ǯ• ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ǡ ƒ– ’Žƒ‡†
‹–‡”˜ƒŽ•ǡ–‘‡•—”‡‹–• ‘–‹—‹‰•—‹–ƒ„‹Ž‹–›ǡƒ†‡“—ƒ ›ƒ†‡ˆˆ‡ –‹˜‡‡••Ǥ
The management review shall include consideration of:
ƒȌ –Š‡•–ƒ–—•‘ˆƒ –‹‘•ˆ”‘’”‡˜‹‘—•ƒƒ‰‡‡–”‡˜‹‡™•Ǣ
b) changes in:
ͳȌ ‡š–‡”ƒŽƒ†‹–‡”ƒŽ‹••—‡•–Šƒ–ƒ”‡”‡Ž‡˜ƒ––‘–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǣ
ʹȌ –Š‡‡‡†•ƒ†‡š’‡ –ƒ–‹‘•‘ˆ‹–‡”‡•–‡†’ƒ”–‹‡•ǡ‹ Ž—†‹‰ ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǣ
͵Ȍ ‹–••‹‰‹ϐ‹ ƒ–‡˜‹”‘‡–ƒŽƒ•’‡ –•Ǣ
ͶȌ ”‹••ƒ†‘’’‘”–—‹–‹‡•Ǣ
Ȍ –Š‡‡š–‡––‘™Š‹ Š‡˜‹”‘‡–ƒŽ‘„Œ‡ –‹˜‡•Šƒ˜‡„‡‡ƒ Š‹‡˜‡†Ǣ

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d) information on the organization’s environmental performance, including trends in:

ͳȌ ‘ ‘ˆ‘”‹–‹‡•ƒ† ‘””‡ –‹˜‡ƒ –‹‘•Ǣ
ʹȌ ‘‹–‘”‹‰ƒ†‡ƒ•—”‡‡–”‡•—Ž–•Ǣ
͵Ȍ ˆ—Žϐ‹Ž‡–‘ˆ‹–• ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǣ
ͶȌ ƒ—†‹–”‡•—Ž–•Ǣ
‡Ȍ ƒ†‡“—ƒ ›‘ˆ”‡•‘—” ‡•Ǣ
ˆȌ ”‡Ž‡˜ƒ– ‘—‹ ƒ–‹‘ȋ•Ȍˆ”‘‹–‡”‡•–‡†’ƒ”–‹‡•ǡ‹ Ž—†‹‰ ‘’Žƒ‹–•Ǣ
g) opportunities for continual improvement.
The outputs of the management review shall include:
Ȅ ‘ Ž—•‹‘• ‘ –Š‡ ‘–‹—‹‰ •—‹–ƒ„‹Ž‹–›ǡ ƒ†‡“—ƒ › ƒ† ‡ˆˆ‡ –‹˜‡‡•• ‘ˆ –Š‡ ‡˜‹”‘‡–ƒŽ
ƒƒ‰‡‡–•›•–‡Ǣ
Ȅ †‡ ‹•‹‘•”‡Žƒ–‡†–‘ ‘–‹—ƒŽ‹’”‘˜‡‡–‘’’‘”–—‹–‹‡•Ǣ
Ȅ †‡ ‹•‹‘• ”‡Žƒ–‡† –‘ ƒ› ‡‡† ˆ‘” Šƒ‰‡• –‘ –Š‡ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ǡ ‹ Ž—†‹‰
”‡•‘—” ‡•Ǣ
Ȅ ƒ –‹‘•ǡ‹ˆ‡‡†‡†ǡ™Š‡‡˜‹”‘‡–ƒŽ‘„Œ‡ –‹˜‡•Šƒ˜‡‘–„‡‡ƒ Š‹‡˜‡†Ǣ
Ȅ ‘’’‘”–—‹–‹‡•–‘‹’”‘˜‡‹–‡‰”ƒ–‹‘‘ˆ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡™‹–Š‘–Š‡”„—•‹‡••
’”‘ ‡••‡•ǡ‹ˆ‡‡†‡†Ǣ
Ȅ ƒ›‹’Ž‹ ƒ–‹‘•ˆ‘”–Š‡•–”ƒ–‡‰‹ †‹”‡ –‹‘‘ˆ–Š‡‘”‰ƒ‹œƒ–‹‘Ǥ
The organization shall retain documented information as evidence of the results of management reviews.

10 Improvement

10.1 General
The organization shall determine opportunities for improvement (see 9.1, 9.2 and 9.3) and implement
‡ ‡••ƒ”›ƒ –‹‘•–‘ƒ Š‹‡˜‡–Š‡‹–‡†‡†‘—– ‘‡•‘ˆ‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ

10.2 Nonconformity and corrective action

Š‡ƒ‘ ‘ˆ‘”‹–›‘ —”•ǡ–Š‡‘”‰ƒ‹œƒ–‹‘•ŠƒŽŽǣ
ƒȌ ”‡ƒ ––‘–Š‡‘ ‘ˆ‘”‹–›ƒ†ǡƒ•ƒ’’Ž‹ ƒ„Ž‡ǣ
ͳȌ –ƒ‡ƒ –‹‘–‘ ‘–”‘Žƒ† ‘””‡ –‹–Ǣ
ʹȌ †‡ƒŽ™‹–Š–Š‡ ‘•‡“—‡ ‡•ǡ‹ Ž—†‹‰‹–‹‰ƒ–‹‰ƒ†˜‡”•‡‡˜‹”‘‡–ƒŽ‹’ƒ –•Ǣ
„Ȍ ‡˜ƒŽ—ƒ–‡–Š‡‡‡†ˆ‘”ƒ –‹‘–‘‡Ž‹‹ƒ–‡–Š‡ ƒ—•‡•‘ˆ–Š‡‘ ‘ˆ‘”‹–›ǡ‹‘”†‡”–Šƒ–‹–†‘‡•‘–
”‡ —”‘”‘ —”‡Ž•‡™Š‡”‡ǡ„›ǣ
ͳȌ ”‡˜‹‡™‹‰–Š‡‘ ‘ˆ‘”‹–›Ǣ
ʹȌ †‡–‡”‹‹‰–Š‡ ƒ—•‡•‘ˆ–Š‡‘ ‘ˆ‘”‹–›Ǣ
͵Ȍ †‡–‡”‹‹‰‹ˆ•‹‹Žƒ”‘ ‘ˆ‘”‹–‹‡•‡š‹•–ǡ‘” ‘—Ž†’‘–‡–‹ƒŽŽ›‘ —”Ǣ
Ȍ ‹’Ž‡‡–ƒ›ƒ –‹‘‡‡†‡†Ǣ

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†Ȍ ”‡˜‹‡™–Š‡‡ˆˆ‡ –‹˜‡‡••‘ˆƒ› ‘””‡ –‹˜‡ƒ –‹‘–ƒ‡Ǣ

‡Ȍ ƒ‡ Šƒ‰‡•–‘–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ǡ‹ˆ‡ ‡••ƒ”›Ǥ
‘””‡ –‹˜‡ ƒ –‹‘• •ŠƒŽŽ „‡ ƒ’’”‘’”‹ƒ–‡ –‘ –Š‡ •‹‰‹ϐ‹ ƒ ‡ ‘ˆ –Š‡ ‡ˆˆ‡ –• ‘ˆ –Š‡ ‘ ‘ˆ‘”‹–‹‡•
encountered, including the environmental impact(s).
The organization shall retain documented information as evidence of:
Ȅ –Š‡ƒ–—”‡‘ˆ–Š‡‘ ‘ˆ‘”‹–‹‡•ƒ†ƒ›•—„•‡“—‡–ƒ –‹‘•–ƒ‡Ǣ
Ȅ –Š‡”‡•—Ž–•‘ˆƒ› ‘””‡ –‹˜‡ƒ –‹‘Ǥ

10.3 Continual improvement

Š‡ ‘”‰ƒ‹œƒ–‹‘ •ŠƒŽŽ ‘–‹—ƒŽŽ› ‹’”‘˜‡ –Š‡ •—‹–ƒ„‹Ž‹–›ǡ ƒ†‡“—ƒ › ƒ† ‡ˆˆ‡ –‹˜‡‡•• ‘ˆ –Š‡
‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡–‘‡Šƒ ‡‡˜‹”‘‡–ƒŽ’‡”ˆ‘”ƒ ‡Ǥ

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Annex A
(informative)

Guidance on the use of this International Standard

A.1 General
Š‡ ‡š’Žƒƒ–‘”› ‹ˆ‘”ƒ–‹‘ ‰‹˜‡ ‹ –Š‹• ƒ‡š ‹• ‹–‡†‡† –‘ ’”‡˜‡– ‹•‹–‡”’”‡–ƒ–‹‘ ‘ˆ –Š‡
requirements contained in this International Standard. While this information addresses and is consistent
™‹–Š–Š‡•‡”‡“—‹”‡‡–•ǡ‹–‹•‘–‹–‡†‡†–‘ƒ††–‘ǡ•—„–”ƒ –ˆ”‘ǡ‘”‹ƒ›™ƒ›‘†‹ˆ›–Š‡Ǥ
Š‡ ”‡“—‹”‡‡–• ‹ –Š‹• –‡”ƒ–‹‘ƒŽ –ƒ†ƒ”† ‡‡† –‘ „‡ ˜‹‡™‡† ˆ”‘ ƒ •›•–‡• ‘” Š‘Ž‹•–‹ 
perspective. The user should not read a particular sentence or clause of this International Standard
in isolation from other clauses. There is an interrelationship between the requirements in some
clauses and the requirements in other clauses. For example, the organization needs to understand
–Š‡”‡Žƒ–‹‘•Š‹’„‡–™‡‡–Š‡ ‘‹–‡–•‹‹–•‡˜‹”‘‡–ƒŽ’‘Ž‹ ›ƒ†–Š‡”‡“—‹”‡‡–•–Šƒ–ƒ”‡
•’‡ ‹ϐ‹‡†‹‘–Š‡” Žƒ—•‡•Ǥ
ƒƒ‰‡‡–‘ˆ Šƒ‰‡‹•ƒ‹’‘”–ƒ–’ƒ”–‘ˆƒ‹–ƒ‹‹‰–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡–Šƒ–
‡•—”‡•–Š‡‘”‰ƒ‹œƒ–‹‘ ƒƒ Š‹‡˜‡–Š‡‹–‡†‡†‘—– ‘‡•‘ˆ‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡
on an ongoing basis. Management of change is addressed in various requirements of this International
Standard, including
Ȅ ƒ‹–ƒ‹‹‰–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ȋ•‡‡4.4),
— environmental aspects (see 6.1.2),
— internal communication (see 7.4.2),
— operational control (see 8.1),
— internal audit programme (see 9.2.2), and
— management review (see 9.3).
As part of managing change, the organization should address planned and unplanned changes to
ensure that the unintended consequences of these changes do not have a negative effect on the intended
‘—– ‘‡•‘ˆ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥšƒ’Ž‡•‘ˆ Šƒ‰‡‹ Ž—†‡ǣ
Ȅ ’Žƒ‡† Šƒ‰‡•–‘’”‘†— –•ǡ’”‘ ‡••‡•ǡ‘’‡”ƒ–‹‘•ǡ‡“—‹’‡–‘”ˆƒ ‹Ž‹–‹‡•Ǣ
Ȅ Šƒ‰‡•‹•–ƒˆˆ‘”‡š–‡”ƒŽ’”‘˜‹†‡”•ǡ‹ Ž—†‹‰ ‘–”ƒ –‘”•Ǣ
Ȅ ‡™‹ˆ‘”ƒ–‹‘”‡Žƒ–‡†–‘‡˜‹”‘‡–ƒŽƒ•’‡ –•ǡ‡˜‹”‘‡–ƒŽ‹’ƒ –•ƒ†”‡Žƒ–‡†–‡ Š‘Ž‘‰‹‡•Ǣ
— changes in compliance obligations.

Ǥʹ Žƒ”‹ϐ‹ ƒ–‹‘‘ˆ•–”— –—”‡ƒ†–‡”‹‘Ž‘‰›

Š‡ Žƒ—•‡•–”— –—”‡ƒ†•‘‡‘ˆ–Š‡–‡”‹‘Ž‘‰›‘ˆ–Š‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”†Šƒ˜‡„‡‡ Šƒ‰‡†–‘
‹’”‘˜‡ƒŽ‹‰‡–™‹–Š‘–Š‡”ƒƒ‰‡‡–•›•–‡••–ƒ†ƒ”†•ǤŠ‡”‡‹•ǡŠ‘™‡˜‡”ǡ‘”‡“—‹”‡‡–‹
–Š‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”†ˆ‘”‹–• Žƒ—•‡•–”— –—”‡‘”–‡”‹‘Ž‘‰›–‘„‡ƒ’’Ž‹‡†–‘ƒ‘”‰ƒ‹œƒ–‹‘ǯ•
‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡†‘ —‡–ƒ–‹‘ǤŠ‡”‡‹•‘”‡“—‹”‡‡––‘”‡’Žƒ ‡–Š‡–‡”•—•‡†
„›ƒ‘”‰ƒ‹œƒ–‹‘™‹–Š–Š‡–‡”•—•‡†‹–Š‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”†Ǥ”‰ƒ‹œƒ–‹‘• ƒ Š‘‘•‡–‘—•‡
terms that suit their business, e.g. “records”, “documentation”, or “protocols”, rather than “documented
information”.

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Ǥ͵ Žƒ”‹ϐ‹ ƒ–‹‘‘ˆ ‘ ‡’–•

ƒ††‹–‹‘–‘–Š‡–‡”•ƒ††‡ϐ‹‹–‹‘•‰‹˜‡‹Clause 3ǡ Žƒ”‹ϐ‹ ƒ–‹‘‘ˆ•‡Ž‡ –‡† ‘ ‡’–•‹•’”‘˜‹†‡†
below to prevent misunderstanding.
Ȅ –Š‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”†ǡ–Š‡—•‡‘ˆ–Š‡™‘”†Dzƒ›dz‹’Ž‹‡••‡Ž‡ –‹‘‘” Š‘‹ ‡Ǥ
— The words “appropriate” and “applicable” are not interchangeable. “Appropriate” means suitable
ȋˆ‘”ǡ–‘Ȍƒ†‹’Ž‹‡••‘‡†‡‰”‡‡‘ˆˆ”‡‡†‘ǡ™Š‹Ž‡Dzƒ’’Ž‹ ƒ„Ž‡dz‡ƒ•”‡Ž‡˜ƒ–‘”’‘••‹„Ž‡–‘ƒ’’Ž›
and implies that if it can be done, it needs to be done.
Ȅ Š‡™‘”†Dz ‘•‹†‡”dz‡ƒ•‹–‹•‡ ‡••ƒ”›–‘–Š‹ƒ„‘—––Š‡–‘’‹ „—–‹– ƒ„‡‡š Ž—†‡†Ǣ™Š‡”‡ƒ•
Dz–ƒ‡‹–‘ƒ ‘—–dz‡ƒ•‹–‹•‡ ‡••ƒ”›–‘–Š‹ƒ„‘—––Š‡–‘’‹ „—–‹– ƒ‘–„‡‡š Ž—†‡†Ǥ
— “Continual” indicates duration that occurs over a period of time, but with intervals of interruption
(unlike “continuous” which indicates duration without interruption). “Continual” is therefore the
appropriate word to use when referring to improvement.
— In this International Standard, the word “effect” is used to describe the result of a change to the
‘”‰ƒ‹œƒ–‹‘ǤŠ‡’Š”ƒ•‡Dz‡˜‹”‘‡–ƒŽ‹’ƒ –dz”‡ˆ‡”••’‡ ‹ϐ‹ ƒŽŽ›–‘–Š‡”‡•—Ž–‘ˆƒ Šƒ‰‡–‘
the environment.
Ȅ Š‡™‘”†Dz‡•—”‡dz‡ƒ•–Š‡”‡•’‘•‹„‹Ž‹–› ƒ„‡†‡Ž‡‰ƒ–‡†ǡ„—–‘––Š‡ƒ ‘—–ƒ„‹Ž‹–›Ǥ
Ȅ Š‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”†—•‡•–Š‡–‡”Dz‹–‡”‡•–‡†’ƒ”–›dzǢ–Š‡–‡”Dz•–ƒ‡Š‘Ž†‡”dz‹•ƒ•›‘›
as it represents the same concept.
Š‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”†—•‡••‘‡‡™–‡”‹‘Ž‘‰›Ǥ„”‹‡ˆ‡š’Žƒƒ–‹‘‹•‰‹˜‡„‡Ž‘™–‘ƒ‹†„‘–Š
new users and those who have used previous editions of this International Standard.
— The phrase “compliance obligations” replaces the phrase “legal requirements and other requirements
to which the organization subscribes” used in the previous edition of this International Standard.
The intent of this new phrase does not differ from that of the previous edition.
— “Documented information” replaces the nouns “documentation”, “documents” and “records” used
in previous editions of this International Standard. To distinguish the intent of the generic term
“documented information”, this International Standard now uses the phrase “retain documented
information as evidence of....” to mean records, and “maintain documented information” to mean
documentation other than records. The phrase “as evidence of….” is not a requirement to meet legal
‡˜‹†‡–‹ƒ”›”‡“—‹”‡‡–•Ǣ‹–•‹–‡–‹•‘Ž›–‘‹†‹ ƒ–‡‘„Œ‡ –‹˜‡‡˜‹†‡ ‡‡‡†•–‘„‡”‡–ƒ‹‡†Ǥ
— The phrase “external provider” means an external supplier organization (including a contractor)
that provides a product or a service.
Ȅ Š‡ Šƒ‰‡ ˆ”‘ Dz‹†‡–‹ˆ›dz –‘ Dz†‡–‡”‹‡dz ‹• ‹–‡†‡† –‘ Šƒ”‘‹œ‡ ™‹–Š –Š‡ •–ƒ†ƒ”†‹œ‡†
ƒƒ‰‡‡–•›•–‡–‡”‹‘Ž‘‰›ǤŠ‡™‘”†Dz†‡–‡”‹‡dz‹’Ž‹‡•ƒ†‹• ‘˜‡”›’”‘ ‡••–Šƒ–”‡•—Ž–•‹
knowledge. The intent does not differ from that of previous editions.
Ȅ Š‡ ’Š”ƒ•‡ Dz‹–‡†‡† ‘—– ‘‡dz ‹• ™Šƒ– –Š‡ ‘”‰ƒ‹œƒ–‹‘ ‹–‡†• –‘ ƒ Š‹‡˜‡ „› ‹’Ž‡‡–‹‰ ‹–•
‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡Ǥ Š‡ ‹‹ƒŽ ‹–‡†‡† ‘—– ‘‡• ‹ Ž—†‡ ‡Šƒ ‡‡– ‘ˆ
‡˜‹”‘‡–ƒŽ’‡”ˆ‘”ƒ ‡ǡˆ—Žϐ‹Ž‡–‘ˆ ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•ƒ†ƒ Š‹‡˜‡‡–‘ˆ‡˜‹”‘‡–ƒŽ
objectives. Organizations can set additional intended outcomes for their environmental management
•›•–‡Ǥ ‘” ‡šƒ’Ž‡ǡ ‘•‹•–‡– ™‹–Š –Š‡‹” ‘‹–‡– –‘ ’”‘–‡ –‹‘ ‘ˆ –Š‡ ‡˜‹”‘‡–ǡ ƒ
‘”‰ƒ‹œƒ–‹‘ƒ›‡•–ƒ„Ž‹•Šƒ‹–‡†‡†‘—– ‘‡–‘™‘”–‘™ƒ”†••—•–ƒ‹ƒ„Ž‡†‡˜‡Ž‘’‡–Ǥ
— The phrase “person(s) doing work under its control” includes persons working for the organization
ƒ†–Š‘•‡™‘”‹‰‘‹–•„‡ŠƒŽˆˆ‘”™Š‹ Š–Š‡‘”‰ƒ‹œƒ–‹‘Šƒ•”‡•’‘•‹„‹Ž‹–›ȋ‡Ǥ‰Ǥ ‘–”ƒ –‘”•ȌǤ –
replaces the phrase “persons working for it or on its behalf” and “persons working for or on behalf
of the organization” used in the previous edition of this International Standard. The intent of this
new phrase does not differ from that of the previous edition.

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— The concept of “target” used in previous editions of this International Standard is captured within
the term “environmental objective”.

A.4 Context of the organization

A.4.1 Understanding the organization and its context
The intent of 4.1 is to provide a high-level, conceptual understanding of the important issues that
ƒ ƒˆˆ‡ –ǡ ‡‹–Š‡” ’‘•‹–‹˜‡Ž› ‘” ‡‰ƒ–‹˜‡Ž›ǡ –Š‡ ™ƒ› –Š‡ ‘”‰ƒ‹œƒ–‹‘ ƒƒ‰‡• ‹–• ‡˜‹”‘‡–ƒŽ
responsibilities. Issues are important topics for the organization, problems for debate and discussion
‘” Šƒ‰‹‰ ‹” —•–ƒ ‡•–Šƒ–ƒˆˆ‡ ––Š‡‘”‰ƒ‹œƒ–‹‘ǯ•ƒ„‹Ž‹–›–‘ƒ Š‹‡˜‡–Š‡‹–‡†‡†‘—– ‘‡•‹–•‡–•
ˆ‘”‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ
Examples of internal and external issues which can be relevant to the context of the organization include:
ƒȌ ‡˜‹”‘‡–ƒŽ ‘†‹–‹‘• ”‡Žƒ–‡† –‘ Ž‹ƒ–‡ǡ ƒ‹” “—ƒŽ‹–›ǡ ™ƒ–‡” “—ƒŽ‹–›ǡ Žƒ† —•‡ǡ ‡š‹•–‹‰
‘–ƒ‹ƒ–‹‘ǡ ƒ–—”ƒŽ ”‡•‘—” ‡ ƒ˜ƒ‹Žƒ„‹Ž‹–› ƒ† „‹‘†‹˜‡”•‹–›ǡ –Šƒ– ƒ ‡‹–Š‡” ƒˆˆ‡ – –Š‡
‘”‰ƒ‹œƒ–‹‘ǯ•’—”’‘•‡ǡ‘”„‡ƒˆˆ‡ –‡†„›‹–•‡˜‹”‘‡–ƒŽƒ•’‡ –•Ǣ
„Ȍ –Š‡‡š–‡”ƒŽ —Ž–—”ƒŽǡ•‘ ‹ƒŽǡ’‘Ž‹–‹ ƒŽǡŽ‡‰ƒŽǡ”‡‰—Žƒ–‘”›ǡϐ‹ƒ ‹ƒŽǡ–‡ Š‘Ž‘‰‹ ƒŽǡ‡ ‘‘‹ ǡƒ–—”ƒŽ
ƒ† ‘’‡–‹–‹˜‡ ‹” —•–ƒ ‡•ǡ™Š‡–Š‡”‹–‡”ƒ–‹‘ƒŽǡƒ–‹‘ƒŽǡ”‡‰‹‘ƒŽ‘”Ž‘ ƒŽǢ
c) the internal characteristics or conditions of the organization, such as its activities, products and
•‡”˜‹ ‡•ǡ•–”ƒ–‡‰‹ †‹”‡ –‹‘ǡ —Ž–—”‡ƒ† ƒ’ƒ„‹Ž‹–‹‡•ȋ‹Ǥ‡Ǥ’‡‘’Ž‡ǡ‘™Ž‡†‰‡ǡ’”‘ ‡••‡•ǡ•›•–‡•ȌǤ
An understanding of the context of an organization is used to establish, implement, maintain and
‘–‹—ƒŽŽ› ‹’”‘˜‡ ‹–• ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ ȋ•‡‡ 4.4). The internal and external
issues that are determined in 4.1 can result in risks and opportunities to the organization or to the
‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ȋ•‡‡6.1.1 to 6.1.3). The organization determines those that need to
be addressed and managed (see 6.1.4, 6.2, Clause 7, Clause 8 and 9.1).

A.4.2 Understanding the needs and expectations of interested parties

An organization is expected to gain a general (i.e. high-level, not detailed) understanding of the
expressed needs and expectations of those internal and external interested parties that have been
†‡–‡”‹‡† „› –Š‡ ‘”‰ƒ‹œƒ–‹‘ –‘ „‡ ”‡Ž‡˜ƒ–Ǥ Š‡ ‘”‰ƒ‹œƒ–‹‘ ‘•‹†‡”• –Š‡ ‘™Ž‡†‰‡ ‰ƒ‹‡†
™Š‡†‡–‡”‹‹‰™Š‹ Š‘ˆ–Š‡•‡‡‡†•ƒ†‡š’‡ –ƒ–‹‘•‹–Šƒ•–‘‘”‹– Š‘‘•‡•–‘ ‘’Ž›™‹–Šǡ‹Ǥ‡Ǥ‹–•
compliance obligations (see 6.1.1).
 –Š‡ ƒ•‡ ‘ˆ ƒ ‹–‡”‡•–‡† ’ƒ”–› ’‡” ‡‹˜‹‰ ‹–•‡Žˆ –‘ „‡ ƒˆˆ‡ –‡† „› –Š‡ ‘”‰ƒ‹œƒ–‹‘ǯ• †‡ ‹•‹‘• ‘”
activities related to environmental performance, the organization considers the relevant needs and
‡š’‡ –ƒ–‹‘•–Šƒ–ƒ”‡ƒ†‡‘™‘”Šƒ˜‡„‡‡†‹• Ž‘•‡†„›–Š‡‹–‡”‡•–‡†’ƒ”–›–‘–Š‡‘”‰ƒ‹œƒ–‹‘Ǥ
–‡”‡•–‡†’ƒ”–›”‡“—‹”‡‡–•ƒ”‡‘–‡ ‡••ƒ”‹Ž›”‡“—‹”‡‡–•‘ˆ–Š‡‘”‰ƒ‹œƒ–‹‘Ǥ‘‡‹–‡”‡•–‡†
’ƒ”–› ”‡“—‹”‡‡–• ”‡ϐŽ‡ – ‡‡†• ƒ† ‡š’‡ –ƒ–‹‘• –Šƒ– ƒ”‡ ƒ†ƒ–‘”› „‡ ƒ—•‡ –Š‡› Šƒ˜‡ „‡‡
‹ ‘”’‘”ƒ–‡†‹–‘Žƒ™•ǡ”‡‰—Žƒ–‹‘•ǡ’‡”‹–•ƒ†Ž‹ ‡ ‡•„›‰‘˜‡”‡–ƒŽ‘”‡˜‡ ‘—”–†‡ ‹•‹‘ǤŠ‡
‘”‰ƒ‹œƒ–‹‘ƒ›†‡ ‹†‡–‘˜‘Ž—–ƒ”‹Ž›ƒ‰”‡‡–‘‘”ƒ†‘’–‘–Š‡””‡“—‹”‡‡–•‘ˆ‹–‡”‡•–‡†’ƒ”–‹‡•ȋ‡Ǥ‰Ǥ
‡–‡”‹‰ ‹–‘ ƒ ‘–”ƒ –—ƒŽ ”‡Žƒ–‹‘•Š‹’ǡ •—„• ”‹„‹‰ –‘ ƒ ˜‘Ž—–ƒ”› ‹‹–‹ƒ–‹˜‡ȌǤ  ‡ –Š‡ ‘”‰ƒ‹œƒ–‹‘
ƒ†‘’–•–Š‡ǡ–Š‡›„‡ ‘‡‘”‰ƒ‹œƒ–‹‘ƒŽ”‡“—‹”‡‡–•ȋ‹Ǥ‡Ǥ ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ȍƒ†ƒ”‡–ƒ‡‹–‘
ƒ ‘—–™Š‡’Žƒ‹‰–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ȋ•‡‡4.4ȌǤ‘”‡†‡–ƒ‹Ž‡†ǦŽ‡˜‡ŽƒƒŽ›•‹•
of its compliance obligations is performed in 6.1.3.

A.4.3 Determining the scope of the environmental management system

Š‡ • ‘’‡ ‘ˆ –Š‡ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ ‹• ‹–‡†‡† –‘ Žƒ”‹ˆ› –Š‡ ’Š›•‹ ƒŽ ƒ†
‘”‰ƒ‹œƒ–‹‘ƒŽ „‘—†ƒ”‹‡• –‘ ™Š‹ Š –Š‡ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ ƒ’’Ž‹‡•ǡ ‡•’‡ ‹ƒŽŽ› ‹ˆ
–Š‡‘”‰ƒ‹œƒ–‹‘‹•ƒ’ƒ”–‘ˆƒŽƒ”‰‡”‘”‰ƒ‹œƒ–‹‘Ǥ‘”‰ƒ‹œƒ–‹‘Šƒ•–Š‡ˆ”‡‡†‘ƒ†ϐŽ‡š‹„‹Ž‹–›–‘
†‡ϐ‹‡ ‹–• „‘—†ƒ”‹‡•Ǥ – ƒ› Š‘‘•‡ –‘ ‹’Ž‡‡– –Š‹• –‡”ƒ–‹‘ƒŽ –ƒ†ƒ”† –Š”‘—‰Š‘—– –Š‡ ‡–‹”‡

20 © ISO 2015 – All rights reserved

 BS EN ISO 14001:2015
ISO 14001:2015(E)

‘”‰ƒ‹œƒ–‹‘ǡ‘”‘Ž›‹ȋƒȌ•’‡ ‹ϐ‹ ’ƒ”–ȋ•Ȍ‘ˆ–Š‡‘”‰ƒ‹œƒ–‹‘ǡƒ•Ž‘‰ƒ•–Š‡–‘’ƒƒ‰‡‡–ˆ‘”–Šƒ–

ȋ–Š‘•‡Ȍ’ƒ”–ȋ•ȌŠƒ•ƒ—–Š‘”‹–›–‘‡•–ƒ„Ž‹•Šƒ‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ
•‡––‹‰–Š‡• ‘’‡ǡ–Š‡ ”‡†‹„‹Ž‹–›‘ˆ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡†‡’‡†•—’‘–Š‡ Š‘‹ ‡
‘ˆ ‘”‰ƒ‹œƒ–‹‘ƒŽ „‘—†ƒ”‹‡•Ǥ Š‡ ‘”‰ƒ‹œƒ–‹‘ ‘•‹†‡”• –Š‡ ‡š–‡– ‘ˆ ‘–”‘Ž ‘” ‹ϐŽ—‡ ‡ –Šƒ– ‹–
ƒ ‡š‡”– ‘˜‡” ƒ –‹˜‹–‹‡•ǡ ’”‘†— –• ƒ† •‡”˜‹ ‡• ‘•‹†‡”‹‰ ƒ Ž‹ˆ‡ › Ž‡ ’‡”•’‡ –‹˜‡Ǥ  ‘’‹‰ •Š‘—Ž†
‘– „‡ —•‡† –‘ ‡š Ž—†‡ ƒ –‹˜‹–‹‡•ǡ ’”‘†— –•ǡ •‡”˜‹ ‡•ǡ ‘” ˆƒ ‹Ž‹–‹‡• –Šƒ– Šƒ˜‡ ‘” ƒ Šƒ˜‡ •‹‰‹ϐ‹ ƒ–
environmental aspects, or to evade its compliance obligations. The scope is a factual and representative
•–ƒ–‡‡– ‘ˆ –Š‡ ‘”‰ƒ‹œƒ–‹‘ǯ• ‘’‡”ƒ–‹‘• ‹ Ž—†‡† ™‹–Š‹ ‹–• ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡
boundaries that should not mislead interested parties.
Once the organization asserts it conforms to this International Standard, the requirement to make the
scope statement available to interested parties applies.

A.4.4 Environmental management system

Š‡‘”‰ƒ‹œƒ–‹‘”‡–ƒ‹•ƒ—–Š‘”‹–›ƒ†ƒ ‘—–ƒ„‹Ž‹–›–‘†‡ ‹†‡Š‘™‹–ˆ—Žϐ‹Ž•–Š‡”‡“—‹”‡‡–•‘ˆ–Š‹•
International Standard, including the level of detail and extent to which it:
ƒȌ ‡•–ƒ„Ž‹•Š‡•‘‡‘”‘”‡’”‘ ‡••‡•–‘Šƒ˜‡ ‘ϐ‹†‡ ‡–Šƒ–‹–ȋ–Š‡›Ȍ‹•ȋƒ”‡Ȍ ‘–”‘ŽŽ‡†ǡ ƒ””‹‡†‘—–
ƒ•’Žƒ‡†ƒ†ƒ Š‹‡˜‡–Š‡†‡•‹”‡†”‡•—Ž–•Ǣ
„Ȍ ‹–‡‰”ƒ–‡•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡”‡“—‹”‡‡–•‹–‘‹–•˜ƒ”‹‘—•„—•‹‡••’”‘ ‡••‡•ǡ
•— Šƒ•†‡•‹‰ƒ††‡˜‡Ž‘’‡–ǡ’”‘ —”‡‡–ǡŠ—ƒ”‡•‘—” ‡•ǡ•ƒŽ‡•ƒ†ƒ”‡–‹‰Ǣ
c) incorporates issues associated with the context of the organization (see 4.1Ȍƒ†‹–‡”‡•–‡†’ƒ”–›
requirements (see 4.2Ȍ™‹–Š‹‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ
ˆ –Š‹• –‡”ƒ–‹‘ƒŽ –ƒ†ƒ”† ‹• ‹’Ž‡‡–‡† ˆ‘” ȋƒȌ •’‡ ‹ϐ‹  ’ƒ”–ȋ•Ȍ ‘ˆ ƒ ‘”‰ƒ‹œƒ–‹‘ǡ ’‘Ž‹ ‹‡•ǡ
’”‘ ‡••‡• ƒ† †‘ —‡–‡† ‹ˆ‘”ƒ–‹‘ †‡˜‡Ž‘’‡† „› ‘–Š‡” ’ƒ”–• ‘ˆ –Š‡ ‘”‰ƒ‹œƒ–‹‘ ƒ „‡ —•‡† –‘
‡‡– –Š‡ ”‡“—‹”‡‡–• ‘ˆ –Š‹• –‡”ƒ–‹‘ƒŽ –ƒ†ƒ”†ǡ ’”‘˜‹†‡† –Š‡› ƒ”‡ ƒ’’Ž‹ ƒ„Ž‡ –‘ –Šƒ– ȋ–Š‘•‡Ȍ
•’‡ ‹ϐ‹ ’ƒ”–ȋ•ȌǤ
‘” ‹ˆ‘”ƒ–‹‘ ‘ ƒ‹–ƒ‹‹‰ –Š‡ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ ƒ• ’ƒ”– ‘ˆ ƒƒ‰‡‡– ‘ˆ
change, see Clause A.1.

A.5 Leadership
A.5.1 Leadership and commitment
‘ †‡‘•–”ƒ–‡ Ž‡ƒ†‡”•Š‹’ ƒ† ‘‹–‡–ǡ –Š‡”‡ ƒ”‡ •’‡ ‹ϐ‹  ”‡•’‘•‹„‹Ž‹–‹‡• ”‡Žƒ–‡† –‘ –Š‡
‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡‹™Š‹ Š–‘’ƒƒ‰‡‡–•Š‘—Ž†„‡’‡”•‘ƒŽŽ›‹˜‘Ž˜‡†‘”™Š‹ Š
–‘’ ƒƒ‰‡‡– •Š‘—Ž† †‹”‡ –Ǥ ‘’ ƒƒ‰‡‡– ƒ› †‡Ž‡‰ƒ–‡ ”‡•’‘•‹„‹Ž‹–› ˆ‘” –Š‡•‡ ƒ –‹‘• –‘
‘–Š‡”•ǡ„—–‹–”‡–ƒ‹•ƒ ‘—–ƒ„‹Ž‹–›ˆ‘”‡•—”‹‰–Š‡ƒ –‹‘•ƒ”‡’‡”ˆ‘”‡†Ǥ

A.5.2 Environmental policy

 ‡˜‹”‘‡–ƒŽ ’‘Ž‹ › ‹• ƒ •‡– ‘ˆ ’”‹ ‹’Ž‡• •–ƒ–‡† ƒ• ‘‹–‡–• ‹ ™Š‹ Š –‘’ ƒƒ‰‡‡–
outlines the intentions of the organization to support and enhance its environmental performance. The
‡˜‹”‘‡–ƒŽ’‘Ž‹ ›‡ƒ„Ž‡•–Š‡‘”‰ƒ‹œƒ–‹‘–‘•‡–‹–•‡˜‹”‘‡–ƒŽ‘„Œ‡ –‹˜‡•ȋ•‡‡6.2), take actions
–‘ ƒ Š‹‡˜‡ –Š‡ ‹–‡†‡† ‘—– ‘‡• ‘ˆ –Š‡ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ǡ ƒ† ƒ Š‹‡˜‡ ‘–‹—ƒŽ
improvement (see Clause 10).
Š”‡‡„ƒ•‹  ‘‹–‡–•ˆ‘”–Š‡‡˜‹”‘‡–ƒŽ’‘Ž‹ ›ƒ”‡•’‡ ‹ϐ‹‡†‹–Š‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”†–‘ǣ
ƒȌ ’”‘–‡ ––Š‡‡˜‹”‘‡–Ǣ
„Ȍ ˆ—Žϐ‹Ž–Š‡‘”‰ƒ‹œƒ–‹‘ǯ• ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǣ
Ȍ ‘–‹—ƒŽŽ›‹’”‘˜‡–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡–‘‡Šƒ ‡‡˜‹”‘‡–ƒŽ’‡”ˆ‘”ƒ ‡Ǥ

© ISO 2015 – All rights reserved 21

BS EN ISO 14001:2015
ISO 14001:2015(E)

Š‡•‡ ‘‹–‡–•ƒ”‡–Š‡”‡ϐŽ‡ –‡†‹–Š‡’”‘ ‡••‡•ƒ‘”‰ƒ‹œƒ–‹‘‡•–ƒ„Ž‹•Š‡•–‘ƒ††”‡•••’‡ ‹ϐ‹ 

requirements in this International Standard, to ensure a robust, credible and reliable environmental
ƒƒ‰‡‡–•›•–‡Ǥ
Š‡ ‘‹–‡– –‘ ’”‘–‡ – –Š‡ ‡˜‹”‘‡– ‹• ‹–‡†‡† –‘ ‘– ‘Ž› ’”‡˜‡– ƒ†˜‡”•‡ ‡˜‹”‘‡–ƒŽ
impacts through prevention of pollution, but to protect the natural environment from harm
ƒ† †‡‰”ƒ†ƒ–‹‘ ƒ”‹•‹‰ ˆ”‘ –Š‡ ‘”‰ƒ‹œƒ–‹‘ǯ• ƒ –‹˜‹–‹‡•ǡ ’”‘†— –• ƒ† •‡”˜‹ ‡•Ǥ Š‡ •’‡ ‹ϐ‹ 
commitment(s) an organization pursues should be relevant to the context of the organization, including
the local or regional environmental conditions. These commitments can address, for example, water
“—ƒŽ‹–›ǡ”‡ › Ž‹‰ǡ‘”ƒ‹”“—ƒŽ‹–›ǡƒ† ƒƒŽ•‘‹ Ž—†‡ ‘‹–‡–•”‡Žƒ–‡†–‘ Ž‹ƒ–‡ Šƒ‰‡‹–‹‰ƒ–‹‘
ƒ†ƒ†ƒ’–ƒ–‹‘ǡ’”‘–‡ –‹‘‘ˆ„‹‘†‹˜‡”•‹–›ƒ†‡ ‘•›•–‡•ǡƒ†”‡•–‘”ƒ–‹‘Ǥ
Š‹Ž‡ ƒŽŽ –Š‡ ‘‹–‡–• ƒ”‡ ‹’‘”–ƒ–ǡ •‘‡ ‹–‡”‡•–‡† ’ƒ”–‹‡• ƒ”‡ ‡•’‡ ‹ƒŽŽ› ‘ ‡”‡† ™‹–Š
–Š‡ ‘”‰ƒ‹œƒ–‹‘ǯ• ‘‹–‡– –‘ ˆ—Žϐ‹Ž ‹–• ‘’Ž‹ƒ ‡ ‘„Ž‹‰ƒ–‹‘•ǡ ’ƒ”–‹ —Žƒ”Ž› ƒ’’Ž‹ ƒ„Ž‡ Ž‡‰ƒŽ
”‡“—‹”‡‡–•ǤŠ‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”†•’‡ ‹ϐ‹‡•ƒ—„‡”‘ˆ‹–‡” ‘‡ –‡†”‡“—‹”‡‡–•”‡Žƒ–‡†
to this commitment. These include the need to:
Ȅ †‡–‡”‹‡ ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǣ
Ȅ ‡•—”‡‘’‡”ƒ–‹‘•ƒ”‡ ƒ””‹‡†‘—–‹ƒ ‘”†ƒ ‡™‹–Š–Š‡•‡ ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǣ
Ȅ ‡˜ƒŽ—ƒ–‡ˆ—Žϐ‹Ž‡–‘ˆ–Š‡ ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǣ
— correct nonconformities.

A.5.3 Organizational roles, responsibilities and authorities

Š‘•‡ ‹˜‘Ž˜‡† ‹ –Š‡ ‘”‰ƒ‹œƒ–‹‘ǯ• ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ •Š‘—Ž† Šƒ˜‡ ƒ Ž‡ƒ”
—†‡”•–ƒ†‹‰‘ˆ–Š‡‹””‘Ž‡ǡ”‡•’‘•‹„‹Ž‹–›ȋ‹‡•Ȍƒ†ƒ—–Š‘”‹–›ȋ‹‡•Ȍˆ‘” ‘ˆ‘”‹‰–‘–Š‡”‡“—‹”‡‡–•
of this International Standard and achieving the intended outcomes.
Š‡ •’‡ ‹ϐ‹  ”‘Ž‡• ƒ† ”‡•’‘•‹„‹Ž‹–‹‡• ‹†‡–‹ϐ‹‡† ‹ 5.3 ƒ› „‡ ƒ••‹‰‡† –‘ ƒ ‹†‹˜‹†—ƒŽǡ •‘‡–‹‡•
”‡ˆ‡””‡†–‘ƒ•–Š‡Dzƒƒ‰‡‡–”‡’”‡•‡–ƒ–‹˜‡dzǡ•Šƒ”‡†„›•‡˜‡”ƒŽ‹†‹˜‹†—ƒŽ•ǡ‘”ƒ••‹‰‡†–‘ƒ‡„‡”
of top management.

A.6 Planning
A.6.1 Actions to address risks and opportunities

A.6.1.1 General

The overall intent of the process(es) established in 6.1.1 is to ensure that the organization is able to
ƒ Š‹‡˜‡–Š‡‹–‡†‡†‘—– ‘‡•‘ˆ‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ǡ–‘’”‡˜‡–‘””‡†— ‡—†‡•‹”‡†
‡ˆˆ‡ –•ǡ ƒ† –‘ ƒ Š‹‡˜‡ ‘–‹—ƒŽ ‹’”‘˜‡‡–Ǥ Š‡ ‘”‰ƒ‹œƒ–‹‘ ƒ ‡•—”‡ –Š‹• „› †‡–‡”‹‹‰ ‹–•
risks and opportunities that need to be addressed and planning action to address them. These risks and
opportunities can be related to environmental aspects, compliance obligations, other issues or other
needs and expectations of interested parties.
Environmental aspects (see 6.1.2) can create risks and opportunities associated with adverse
‡˜‹”‘‡–ƒŽ‹’ƒ –•ǡ„‡‡ϐ‹ ‹ƒŽ‡˜‹”‘‡–ƒŽ‹’ƒ –•ǡƒ†‘–Š‡”‡ˆˆ‡ –•‘–Š‡‘”‰ƒ‹œƒ–‹‘ǤŠ‡
”‹••ƒ†‘’’‘”–—‹–‹‡•”‡Žƒ–‡†–‘‡˜‹”‘‡–ƒŽƒ•’‡ –• ƒ„‡†‡–‡”‹‡†ƒ•’ƒ”–‘ˆ–Š‡•‹‰‹ϐ‹ ƒ ‡
‡˜ƒŽ—ƒ–‹‘‘”†‡–‡”‹‡†•‡’ƒ”ƒ–‡Ž›Ǥ
Compliance obligations (see 6.1.3Ȍ ƒ ”‡ƒ–‡”‹••ƒ†‘’’‘”–—‹–‹‡•ǡ•— Šƒ•ˆƒ‹Ž‹‰–‘ ‘’Ž›ȋ™Š‹ Š
ƒ†ƒƒ‰‡–Š‡‘”‰ƒ‹œƒ–‹‘ǯ•”‡’—–ƒ–‹‘‘””‡•—Ž–‹Ž‡‰ƒŽƒ –‹‘Ȍ‘”’‡”ˆ‘”‹‰„‡›‘†‹–• ‘’Ž‹ƒ ‡
obligations (which can enhance the organization’s reputation).

22 © ISO 2015 – All rights reserved

 BS EN ISO 14001:2015
ISO 14001:2015(E)

The organization can also have risks and opportunities related to other issues, including environmental
‘†‹–‹‘•‘”‡‡†•ƒ†‡š’‡ –ƒ–‹‘•‘ˆ‹–‡”‡•–‡†’ƒ”–‹‡•ǡ™Š‹ Š ƒƒˆˆ‡ ––Š‡‘”‰ƒ‹œƒ–‹‘ǯ•ƒ„‹Ž‹–›–‘
ƒ Š‹‡˜‡–Š‡‹–‡†‡†‘—– ‘‡•‘ˆ‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ǡ‡Ǥ‰Ǥ
ƒȌ ‡˜‹”‘‡–ƒŽ•’‹ŽŽƒ‰‡†—‡–‘Ž‹–‡”ƒ ›‘”Žƒ‰—ƒ‰‡„ƒ””‹‡”•ƒ‘‰™‘”‡”•™Š‘ ƒ‘–—†‡”•–ƒ†
Ž‘ ƒŽ™‘”’”‘ ‡†—”‡•Ǣ
„Ȍ ‹ ”‡ƒ•‡†ϐŽ‘‘†‹‰†—‡–‘ Ž‹ƒ–‡ Šƒ‰‡–Šƒ– ‘—Ž†ƒˆˆ‡ ––Š‡‘”‰ƒ‹œƒ–‹‘•’”‡‹•‡•Ǣ
Ȍ Žƒ  ‘ˆ ƒ˜ƒ‹Žƒ„Ž‡ ”‡•‘—” ‡• –‘ ƒ‹–ƒ‹ ƒ ‡ˆˆ‡ –‹˜‡ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ †—‡ –‘
‡ ‘‘‹  ‘•–”ƒ‹–•Ǣ
†Ȍ ‹–”‘†— ‹‰‡™–‡ Š‘Ž‘‰›ϐ‹ƒ ‡†„›‰‘˜‡”‡–ƒŽ‰”ƒ–•ǡ™Š‹ Š ‘—Ž†‹’”‘˜‡ƒ‹”“—ƒŽ‹–›Ǣ
‡Ȍ ™ƒ–‡”• ƒ” ‹–›†—”‹‰’‡”‹‘†•‘ˆ†”‘—‰Š––Šƒ– ‘—Ž†ƒˆˆ‡ ––Š‡‘”‰ƒ‹œƒ–‹‘ǯ•ƒ„‹Ž‹–›–‘‘’‡”ƒ–‡‹–•
emission control equipment.
‡”‰‡ ›•‹–—ƒ–‹‘•ƒ”‡—’Žƒ‡†‘”—‡š’‡ –‡†‡˜‡–•–Šƒ–‡‡†–Š‡—”‰‡–ƒ’’Ž‹ ƒ–‹‘‘ˆ•’‡ ‹ϐ‹ 
competencies, resources or processes to prevent or mitigate their actual or potential consequences.
‡”‰‡ ›•‹–—ƒ–‹‘• ƒ”‡•—Ž–‹ƒ†˜‡”•‡‡˜‹”‘‡–ƒŽ‹’ƒ –•‘”‘–Š‡”‡ˆˆ‡ –•‘–Š‡‘”‰ƒ‹œƒ–‹‘Ǥ
Š‡ †‡–‡”‹‹‰ ’‘–‡–‹ƒŽ ‡‡”‰‡ › •‹–—ƒ–‹‘• ȋ‡Ǥ‰Ǥ ϐ‹”‡ǡ Š‡‹ ƒŽ •’‹ŽŽǡ •‡˜‡”‡ ™‡ƒ–Š‡”Ȍǡ –Š‡
organization should consider:
Ȅ –Š‡ƒ–—”‡‘ˆ‘•‹–‡Šƒœƒ”†•ȋ‡Ǥ‰ǤϐŽƒƒ„Ž‡Ž‹“—‹†•ǡ•–‘”ƒ‰‡–ƒ•ǡ ‘’”‡••‡†‰ƒ••‡•ȌǢ
Ȅ –Š‡‘•–Ž‹‡Ž›–›’‡ƒ†• ƒŽ‡‘ˆƒ‡‡”‰‡ ›•‹–—ƒ–‹‘Ǣ
Ȅ –Š‡’‘–‡–‹ƒŽˆ‘”‡‡”‰‡ ›•‹–—ƒ–‹‘•ƒ–ƒ‡ƒ”„›ˆƒ ‹Ž‹–›ȋ‡Ǥ‰Ǥ’Žƒ–ǡ”‘ƒ†ǡ”ƒ‹Ž™ƒ›Ž‹‡ȌǤ
Although risks and opportunities need to be determined and addressed, there is no requirement for formal
risk management or a documented risk management process. It is up to the organization to select the
‡–Š‘†‹–™‹ŽŽ—•‡–‘†‡–‡”‹‡‹–•”‹••ƒ†‘’’‘”–—‹–‹‡•ǤŠ‡‡–Š‘†ƒ›‹˜‘Ž˜‡ƒ•‹’Ž‡“—ƒŽ‹–ƒ–‹˜‡
process or a full quantitative assessment depending on the context in which the organization operates.
Š‡”‹••ƒ†‘’’‘”–—‹–‹‡•‹†‡–‹ϐ‹‡†ȋ•‡‡6.1.1 to 6.1.3) are inputs for planning actions (see 6.1.4) and
for establishing the environmental objectives (see 6.2).

A.6.1.2 Environmental aspects

An organization determines its environmental aspects and associated environmental impacts, and
†‡–‡”‹‡• –Š‘•‡ –Šƒ– ƒ”‡ •‹‰‹ϐ‹ ƒ– ƒ†ǡ –Š‡”‡ˆ‘”‡ǡ ‡‡† –‘ „‡ ƒ††”‡••‡† „› ‹–• ‡˜‹”‘‡–ƒŽ
ƒƒ‰‡‡–•›•–‡Ǥ
Šƒ‰‡• –‘ –Š‡ ‡˜‹”‘‡–ǡ ‡‹–Š‡” ƒ†˜‡”•‡ ‘” „‡‡ϐ‹ ‹ƒŽǡ –Šƒ– ”‡•—Ž– ™Š‘ŽŽ› ‘” ’ƒ”–‹ƒŽŽ› ˆ”‘
environmental aspects are called environmental impacts. The environmental impact can occur at local,
”‡‰‹‘ƒŽƒ†‰Ž‘„ƒŽ• ƒŽ‡•ǡƒ†ƒŽ•‘ ƒ„‡†‹”‡ –ǡ‹†‹”‡ –‘” ——Žƒ–‹˜‡„›ƒ–—”‡ǤŠ‡”‡Žƒ–‹‘•Š‹’
between environmental aspects and environmental impacts is one of cause and effect.
Š‡ †‡–‡”‹‹‰ ‡˜‹”‘‡–ƒŽ ƒ•’‡ –•ǡ –Š‡ ‘”‰ƒ‹œƒ–‹‘ ‘•‹†‡”• ƒ Ž‹ˆ‡ › Ž‡ ’‡”•’‡ –‹˜‡Ǥ Š‹•
†‘‡•‘–”‡“—‹”‡ƒ†‡–ƒ‹Ž‡†Ž‹ˆ‡ › Ž‡ƒ••‡••‡–Ǣ–Š‹‹‰ ƒ”‡ˆ—ŽŽ›ƒ„‘—––Š‡Ž‹ˆ‡ › Ž‡•–ƒ‰‡•–Šƒ– ƒ
„‡ ‘–”‘ŽŽ‡† ‘” ‹ϐŽ—‡ ‡† „› –Š‡ ‘”‰ƒ‹œƒ–‹‘ ‹• •—ˆϐ‹ ‹‡–Ǥ ›’‹ ƒŽ •–ƒ‰‡• ‘ˆ ƒ ’”‘†— – ȋ‘” •‡”˜‹ ‡Ȍ
Ž‹ˆ‡ › Ž‡ ‹ Ž—†‡ ”ƒ™ ƒ–‡”‹ƒŽ ƒ “—‹•‹–‹‘ǡ †‡•‹‰ǡ ’”‘†— –‹‘ǡ –”ƒ•’‘”–ƒ–‹‘Ȁ†‡Ž‹˜‡”›ǡ —•‡ǡ ‡†Ǧ‘ˆǦ
Ž‹ˆ‡–”‡ƒ–‡–ƒ†ϐ‹ƒŽ†‹•’‘•ƒŽǤŠ‡Ž‹ˆ‡ › Ž‡•–ƒ‰‡•–Šƒ–ƒ”‡ƒ’’Ž‹ ƒ„Ž‡™‹ŽŽ˜ƒ”›†‡’‡†‹‰‘–Š‡
ƒ –‹˜‹–›ǡ’”‘†— –‘”•‡”˜‹ ‡Ǥ
An organization needs to determine the environmental aspects within the scope of its environmental
ƒƒ‰‡‡– •›•–‡Ǥ – –ƒ‡• ‹–‘ ƒ ‘—– –Š‡ ‹’—–• ƒ† ‘—–’—–• ȋ„‘–Š ‹–‡†‡† ƒ† —‹–‡†‡†Ȍ
–Šƒ– ƒ”‡ ƒ••‘ ‹ƒ–‡† ™‹–Š ‹–• —””‡– ƒ† ”‡Ž‡˜ƒ– ’ƒ•– ƒ –‹˜‹–‹‡•ǡ ’”‘†— –• ƒ† •‡”˜‹ ‡•Ǣ ’Žƒ‡† ‘”
‡™ †‡˜‡Ž‘’‡–•Ǣ ƒ† ‡™ ‘” ‘†‹ϐ‹‡† ƒ –‹˜‹–‹‡•ǡ ’”‘†— –• ƒ† •‡”˜‹ ‡•Ǥ Š‡ ‡–Š‘† —•‡† •Š‘—Ž†
consider normal and abnormal operating conditions, shut-down and start-up conditions, as well as
–Š‡”‡ƒ•‘ƒ„Ž›ˆ‘”‡•‡‡ƒ„Ž‡‡‡”‰‡ ›•‹–—ƒ–‹‘•‹†‡–‹ϐ‹‡†‹6.1.1. Attention should be paid to prior

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‘ —””‡ ‡•‘ˆ‡‡”‰‡ ›•‹–—ƒ–‹‘•Ǥ ‘”‹ˆ‘”ƒ–‹‘‘‡˜‹”‘‡–ƒŽƒ•’‡ –•ƒ•’ƒ”–‘ˆƒƒ‰‹‰

change, see Clause A.1.
 ‘”‰ƒ‹œƒ–‹‘ †‘‡• ‘– Šƒ˜‡ –‘ ‘•‹†‡” ‡ƒ Š ’”‘†— –ǡ ‘’‘‡– ‘” ”ƒ™ ƒ–‡”‹ƒŽ ‹†‹˜‹†—ƒŽŽ› –‘
†‡–‡”‹‡ ƒ† ‡˜ƒŽ—ƒ–‡ –Š‡‹” ‡˜‹”‘‡–ƒŽ ƒ•’‡ –•Ǣ ‹– ƒ› ‰”‘—’ ‘” ƒ–‡‰‘”‹œ‡ ƒ –‹˜‹–‹‡•ǡ ’”‘†— –•
ƒ†•‡”˜‹ ‡•™Š‡–Š‡›Šƒ˜‡ ‘‘ Šƒ”ƒ –‡”‹•–‹ •Ǥ
When determining its environmental aspects, the organization can consider:
ƒȌ ‡‹••‹‘•–‘ƒ‹”Ǣ
„Ȍ ”‡Ž‡ƒ•‡•–‘™ƒ–‡”Ǣ
Ȍ ”‡Ž‡ƒ•‡•–‘Žƒ†Ǣ
†Ȍ —•‡‘ˆ”ƒ™ƒ–‡”‹ƒŽ•ƒ†ƒ–—”ƒŽ”‡•‘—” ‡•Ǣ
‡Ȍ —•‡‘ˆ‡‡”‰›Ǣ
ˆȌ ‡‡”‰›‡‹––‡†ȋ‡Ǥ‰ǤŠ‡ƒ–ǡ”ƒ†‹ƒ–‹‘ǡ˜‹„”ƒ–‹‘ȋ‘‹•‡ȌǡŽ‹‰Š–ȌǢ
‰Ȍ ‰‡‡”ƒ–‹‘‘ˆ™ƒ•–‡ƒ†Ȁ‘”„›Ǧ’”‘†— –•Ǣ
h) use of space.
 ƒ††‹–‹‘ –‘ –Š‡ ‡˜‹”‘‡–ƒŽ ƒ•’‡ –• –Šƒ– ‹– ƒ ‘–”‘Ž †‹”‡ –Ž›ǡ ƒ ‘”‰ƒ‹œƒ–‹‘ †‡–‡”‹‡•
™Š‡–Š‡”–Š‡”‡ƒ”‡‡˜‹”‘‡–ƒŽƒ•’‡ –•–Šƒ–‹– ƒ‹ϐŽ—‡ ‡ǤŠ‡•‡ ƒ„‡”‡Žƒ–‡†–‘’”‘†— –•ƒ†
•‡”˜‹ ‡•—•‡†„›–Š‡‘”‰ƒ‹œƒ–‹‘™Š‹ Šƒ”‡’”‘˜‹†‡†„›‘–Š‡”•ǡƒ•™‡ŽŽƒ•’”‘†— –•ƒ†•‡”˜‹ ‡•–Šƒ–‹–
provides to others, including those associated with (an) outsourced process(es). With respect to those
ƒ‘”‰ƒ‹œƒ–‹‘’”‘˜‹†‡•–‘‘–Š‡”•ǡ‹– ƒŠƒ˜‡Ž‹‹–‡†‹ϐŽ—‡ ‡‘–Š‡—•‡ƒ†‡†Ǧ‘ˆǦŽ‹ˆ‡–”‡ƒ–‡–
of the products and services. In all circumstances, however, it is the organization that determines the
‡š–‡– ‘ˆ ‘–”‘Ž ‹– ‹• ƒ„Ž‡ –‘ ‡š‡” ‹•‡ǡ –Š‡ ‡˜‹”‘‡–ƒŽ ƒ•’‡ –• ‹– ƒ ‹ϐŽ—‡ ‡ǡ ƒ† –Š‡ ‡š–‡– –‘
™Š‹ Š‹– Š‘‘•‡•–‘‡š‡” ‹•‡•— Š‹ϐŽ—‡ ‡Ǥ
Consideration should be given to environmental aspects related to the organization’s activities,
products and services, such as:
Ȅ †‡•‹‰ƒ††‡˜‡Ž‘’‡–‘ˆ‹–•ˆƒ ‹Ž‹–‹‡•ǡ’”‘ ‡••‡•ǡ’”‘†— –•ƒ†•‡”˜‹ ‡•Ǣ
Ȅ ƒ “—‹•‹–‹‘‘ˆ”ƒ™ƒ–‡”‹ƒŽ•ǡ‹ Ž—†‹‰‡š–”ƒ –‹‘Ǣ
Ȅ ‘’‡”ƒ–‹‘ƒŽ‘”ƒ—ˆƒ –—”‹‰’”‘ ‡••‡•ǡ‹ Ž—†‹‰™ƒ”‡Š‘—•‹‰Ǣ
Ȅ ‘’‡”ƒ–‹‘ƒ†ƒ‹–‡ƒ ‡‘ˆˆƒ ‹Ž‹–‹‡•ǡ‘”‰ƒ‹œƒ–‹‘ƒŽƒ••‡–•ƒ†‹ˆ”ƒ•–”— –—”‡Ǣ
Ȅ ‡˜‹”‘‡–ƒŽ’‡”ˆ‘”ƒ ‡ƒ†’”ƒ –‹ ‡•‘ˆ‡š–‡”ƒŽ’”‘˜‹†‡”•Ǣ
Ȅ ’”‘†— ––”ƒ•’‘”–ƒ–‹‘ƒ†•‡”˜‹ ‡†‡Ž‹˜‡”›ǡ‹ Ž—†‹‰’ƒ ƒ‰‹‰Ǣ
Ȅ •–‘”ƒ‰‡ǡ—•‡ƒ†‡†Ǧ‘ˆǦŽ‹ˆ‡–”‡ƒ–‡–‘ˆ’”‘†— –•Ǣ
Ȅ ™ƒ•–‡ƒƒ‰‡‡–ǡ‹ Ž—†‹‰”‡—•‡ǡ”‡ˆ—”„‹•Š‹‰ǡ”‡ › Ž‹‰ƒ††‹•’‘•ƒŽǤ
Š‡”‡ ‹• ‘ •‹‰Ž‡ ‡–Š‘† ˆ‘” †‡–‡”‹‹‰ •‹‰‹ϐ‹ ƒ– ‡˜‹”‘‡–ƒŽ ƒ•’‡ –•ǡ Š‘™‡˜‡”ǡ –Š‡ ‡–Š‘†
and criteria used should provide consistent results. The organization sets the criteria for determining
‹–• •‹‰‹ϐ‹ ƒ– ‡˜‹”‘‡–ƒŽ ƒ•’‡ –•Ǥ ˜‹”‘‡–ƒŽ ”‹–‡”‹ƒ ƒ”‡ –Š‡ ’”‹ƒ”› ƒ† ‹‹— ”‹–‡”‹ƒ
ˆ‘” ƒ••‡••‹‰ ‡˜‹”‘‡–ƒŽ ƒ•’‡ –•Ǥ ”‹–‡”‹ƒ ƒ ”‡Žƒ–‡ –‘ –Š‡ ‡˜‹”‘‡–ƒŽ ƒ•’‡ – ȋ‡Ǥ‰Ǥ –›’‡ǡ •‹œ‡ǡ
ˆ”‡“—‡ ›Ȍ ‘” –Š‡ ‡˜‹”‘‡–ƒŽ ‹’ƒ – ȋ‡Ǥ‰Ǥ • ƒŽ‡ǡ •‡˜‡”‹–›ǡ †—”ƒ–‹‘ǡ ‡š’‘•—”‡ȌǤ –Š‡” ”‹–‡”‹ƒ ƒ›
ƒŽ•‘„‡—•‡†Ǥ‡˜‹”‘‡–ƒŽƒ•’‡ –‹‰Š–‘–„‡•‹‰‹ϐ‹ ƒ–™Š‡‘Ž› ‘•‹†‡”‹‰‡˜‹”‘‡–ƒŽ
”‹–‡”‹ƒǤ – ƒǡŠ‘™‡˜‡”ǡ”‡ƒ Š‘”‡š ‡‡†–Š‡–Š”‡•Š‘Ž†ˆ‘”†‡–‡”‹‹‰•‹‰‹ϐ‹ ƒ ‡™Š‡‘–Š‡” ”‹–‡”‹ƒ
are considered. These other criteria can include organizational issues, such as legal requirements or
‹–‡”‡•–‡† ’ƒ”–› ‘ ‡”•Ǥ Š‡•‡ ‘–Š‡” ”‹–‡”‹ƒ ƒ”‡ ‘– ‹–‡†‡† –‘ „‡ —•‡† –‘ †‘™‰”ƒ†‡ ƒ ƒ•’‡ –
–Šƒ–‹••‹‰‹ϐ‹ ƒ–„ƒ•‡†‘‹–•‡˜‹”‘‡–ƒŽ‹’ƒ –Ǥ

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•‹‰‹ϐ‹ ƒ–‡˜‹”‘‡–ƒŽƒ•’‡ – ƒ”‡•—Ž–‹‘‡‘”‘”‡•‹‰‹ϐ‹ ƒ–‡˜‹”‘‡–ƒŽ‹’ƒ –•ǡƒ†

can therefore result in risks and opportunities that need to be addressed to ensure the organization
ƒƒ Š‹‡˜‡–Š‡‹–‡†‡†‘—– ‘‡•‘ˆ‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ

A.6.1.3 Compliance obligations

Š‡‘”‰ƒ‹œƒ–‹‘†‡–‡”‹‡•ǡƒ–ƒ•—ˆϐ‹ ‹‡–Ž›†‡–ƒ‹Ž‡†Ž‡˜‡Žǡ–Š‡ ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•‹–‹†‡–‹ϐ‹‡†‹

4.2–Šƒ–ƒ”‡ƒ’’Ž‹ ƒ„Ž‡–‘‹–•‡˜‹”‘‡–ƒŽƒ•’‡ –•ǡƒ†Š‘™–Š‡›ƒ’’Ž›–‘–Š‡‘”‰ƒ‹œƒ–‹‘Ǥ‘’Ž‹ƒ ‡
‘„Ž‹‰ƒ–‹‘•‹ Ž—†‡Ž‡‰ƒŽ”‡“—‹”‡‡–•–Šƒ–ƒ‘”‰ƒ‹œƒ–‹‘Šƒ•–‘ ‘’Ž›™‹–Šƒ†‘–Š‡””‡“—‹”‡‡–•
–Šƒ––Š‡‘”‰ƒ‹œƒ–‹‘Šƒ•–‘‘” Š‘‘•‡•–‘ ‘’Ž›™‹–ŠǤ
ƒ†ƒ–‘”› Ž‡‰ƒŽ ”‡“—‹”‡‡–• ”‡Žƒ–‡† –‘ ƒ ‘”‰ƒ‹œƒ–‹‘ǯ• ‡˜‹”‘‡–ƒŽ ƒ•’‡ –• ƒ ‹ Ž—†‡ǡ ‹ˆ
applicable:
ƒȌ ”‡“—‹”‡‡–•ˆ”‘‰‘˜‡”‡–ƒŽ‡–‹–‹‡•‘”‘–Š‡””‡Ž‡˜ƒ–ƒ—–Š‘”‹–‹‡•Ǣ
„Ȍ ‹–‡”ƒ–‹‘ƒŽǡƒ–‹‘ƒŽƒ†Ž‘ ƒŽŽƒ™•ƒ†”‡‰—Žƒ–‹‘•Ǣ
Ȍ ”‡“—‹”‡‡–••’‡ ‹ϐ‹‡†‹’‡”‹–•ǡŽ‹ ‡•‡•‘”‘–Š‡”ˆ‘”•‘ˆƒ—–Š‘”‹œƒ–‹‘Ǣ
†Ȍ ‘”†‡”•ǡ”—Ž‡•‘”‰—‹†ƒ ‡ˆ”‘”‡‰—Žƒ–‘”›ƒ‰‡ ‹‡•Ǣ
e) judgements of courts or administrative tribunals.
‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•ƒŽ•‘‹ Ž—†‡‘–Š‡”‹–‡”‡•–‡†’ƒ”–›”‡“—‹”‡‡–•”‡Žƒ–‡†–‘‹–•‡˜‹”‘‡–ƒŽ
ƒƒ‰‡‡–•›•–‡™Š‹ Š–Š‡‘”‰ƒ‹œƒ–‹‘Šƒ•–‘‘” Š‘‘•‡•–‘ƒ†‘’–ǤŠ‡•‡ ƒ‹ Ž—†‡ǡ‹ˆƒ’’Ž‹ ƒ„Ž‡ǣ
Ȅ ƒ‰”‡‡‡–•™‹–Š ‘—‹–›‰”‘—’•‘”‘Ǧ‰‘˜‡”‡–ƒŽ‘”‰ƒ‹œƒ–‹‘•Ǣ
Ȅ ƒ‰”‡‡‡–•™‹–Š’—„Ž‹ ƒ—–Š‘”‹–‹‡•‘” —•–‘‡”•Ǣ
Ȅ ‘”‰ƒ‹œƒ–‹‘ƒŽ”‡“—‹”‡‡–•Ǣ
Ȅ ˜‘Ž—–ƒ”›’”‹ ‹’Ž‡•‘” ‘†‡•‘ˆ’”ƒ –‹ ‡Ǣ
Ȅ ˜‘Ž—–ƒ”›Žƒ„‡ŽŽ‹‰‘”‡˜‹”‘‡–ƒŽ ‘‹–‡–•Ǣ
Ȅ ‘„Ž‹‰ƒ–‹‘•ƒ”‹•‹‰—†‡” ‘–”ƒ –—ƒŽƒ””ƒ‰‡‡–•™‹–Š–Š‡‘”‰ƒ‹œƒ–‹‘Ǣ
Ȅ ”‡Ž‡˜ƒ–‘”‰ƒ‹œƒ–‹‘ƒŽ‘”‹†—•–”›•–ƒ†ƒ”†•Ǥ

A.6.1.4 Planning action

The organization plans, at a high level, the actions that have to be taken within the environmental
ƒƒ‰‡‡–•›•–‡–‘ƒ††”‡••‹–••‹‰‹ϐ‹ ƒ–‡˜‹”‘‡–ƒŽƒ•’‡ –•ǡ‹–• ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•ǡƒ†
–Š‡ ”‹•• ƒ† ‘’’‘”–—‹–‹‡• ‹†‡–‹ϐ‹‡† ‹ 6.1.1 –Šƒ– ƒ”‡ ƒ ’”‹‘”‹–› ˆ‘” –Š‡ ‘”‰ƒ‹œƒ–‹‘ –‘ ƒ Š‹‡˜‡ –Š‡
‹–‡†‡†‘—– ‘‡•‘ˆ‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ
Š‡ƒ –‹‘•’Žƒ‡†ƒ›‹ Ž—†‡‡•–ƒ„Ž‹•Š‹‰‡˜‹”‘‡–ƒŽ‘„Œ‡ –‹˜‡•ȋ•‡‡6.2Ȍ‘”ƒ›„‡‹ ‘”’‘”ƒ–‡†
‹–‘‘–Š‡”‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡’”‘ ‡••‡•ǡ‡‹–Š‡”‹†‹˜‹†—ƒŽŽ›‘”‹ ‘„‹ƒ–‹‘Ǥ‘‡
ƒ –‹‘•ƒ›„‡ƒ††”‡••‡†–Š”‘—‰Š‘–Š‡”ƒƒ‰‡‡–•›•–‡•ǡ•— Šƒ•–Š‘•‡”‡Žƒ–‡†–‘‘ —’ƒ–‹‘ƒŽ
Š‡ƒŽ–Šƒ†•ƒˆ‡–›‘”„—•‹‡•• ‘–‹—‹–›ǡ‘”–Š”‘—‰Š‘–Š‡”„—•‹‡••’”‘ ‡••‡•”‡Žƒ–‡†–‘”‹•ǡϐ‹ƒ ‹ƒŽ
or human resource management.
When considering its technological options, an organization should consider the use of best-available
–‡ Š‹“—‡•ǡ™Š‡”‡‡ ‘‘‹ ƒŽŽ›˜‹ƒ„Ž‡ǡ ‘•–Ǧ‡ˆˆ‡ –‹˜‡ƒ†Œ—†‰‡†ƒ’’”‘’”‹ƒ–‡ǤŠ‹•‹•‘–‹–‡†‡†–‘
‹’Ž›–Šƒ–‘”‰ƒ‹œƒ–‹‘•ƒ”‡‘„Ž‹‰‡†–‘—•‡‡˜‹”‘‡–ƒŽ ‘•–Ǧƒ ‘—–‹‰‡–Š‘†‘Ž‘‰‹‡•Ǥ

A.6.2 Environmental objectives and planning to achieve them

‘’ ƒƒ‰‡‡– ƒ› ‡•–ƒ„Ž‹•Š ‡˜‹”‘‡–ƒŽ ‘„Œ‡ –‹˜‡• ƒ– –Š‡ •–”ƒ–‡‰‹  Ž‡˜‡Žǡ –Š‡ –ƒ –‹ ƒŽ Ž‡˜‡Ž
or the operational level. The strategic level includes the highest levels of the organization and the

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environmental objectives can be applicable to the whole organization. The tactical and operational
Ž‡˜‡Ž• ƒ‹ Ž—†‡‡˜‹”‘‡–ƒŽ‘„Œ‡ –‹˜‡•ˆ‘”•’‡ ‹ϐ‹ —‹–•‘”ˆ— –‹‘•™‹–Š‹–Š‡‘”‰ƒ‹œƒ–‹‘ƒ†
should be compatible with its strategic direction.
Environmental objectives should be communicated to persons working under the organization’s control
™Š‘Šƒ˜‡–Š‡ƒ„‹Ž‹–›–‘‹ϐŽ—‡ ‡–Š‡ƒ Š‹‡˜‡‡–‘ˆ‡˜‹”‘‡–ƒŽ‘„Œ‡ –‹˜‡•Ǥ
Š‡ ”‡“—‹”‡‡– –‘ Dz–ƒ‡ ‹–‘ ƒ ‘—– •‹‰‹ϐ‹ ƒ– ‡˜‹”‘‡–ƒŽ ƒ•’‡ –•dz †‘‡• ‘– ‡ƒ –Šƒ– ƒ
‡˜‹”‘‡–ƒŽ ‘„Œ‡ –‹˜‡ Šƒ• –‘ „‡ ‡•–ƒ„Ž‹•Š‡† ˆ‘” ‡ƒ Š •‹‰‹ϐ‹ ƒ– ‡˜‹”‘‡–ƒŽ ƒ•’‡ –ǡ Š‘™‡˜‡”ǡ
–Š‡•‡Šƒ˜‡ƒŠ‹‰Š’”‹‘”‹–›™Š‡‡•–ƒ„Ž‹•Š‹‰‡˜‹”‘‡–ƒŽ‘„Œ‡ –‹˜‡•Ǥ
Dz‘•‹•–‡– ™‹–Š –Š‡ ‡˜‹”‘‡–ƒŽ ’‘Ž‹ ›dz ‡ƒ• –Šƒ– –Š‡ ‡˜‹”‘‡–ƒŽ ‘„Œ‡ –‹˜‡• ƒ”‡ „”‘ƒ†Ž›
ƒŽ‹‰‡†ƒ†Šƒ”‘‹œ‡†™‹–Š–Š‡ ‘‹–‡–•ƒ†‡„›–‘’ƒƒ‰‡‡–‹–Š‡‡˜‹”‘‡–ƒŽ’‘Ž‹ ›ǡ
including the commitment to continual improvement.
Indicators are selected to evaluate the achievement of measurable environmental objectives.
“Measurable” means it is possible to use either quantitative or qualitative methods in relation to
ƒ •’‡ ‹ϐ‹‡† • ƒŽ‡ –‘ †‡–‡”‹‡ ‹ˆ –Š‡ ‡˜‹”‘‡–ƒŽ ‘„Œ‡ –‹˜‡ Šƒ• „‡‡ ƒ Š‹‡˜‡†Ǥ › •’‡ ‹ˆ›‹‰ Dz‹ˆ
practicable”, it is acknowledged that there can be situations when it is not feasible to measure an
environmental objective, however, it is important that the organization is able to determine whether or
not an environmental objective has been achieved.
For additional information on environmental indicators, see ISO 14031.

A.7 Support
A.7.1 Resources
Resources are needed for the effective functioning and improvement of the environmental management
•›•–‡ƒ†–‘‡Šƒ ‡‡˜‹”‘‡–ƒŽ’‡”ˆ‘”ƒ ‡Ǥ‘’ƒƒ‰‡‡–•Š‘—Ž†‡•—”‡–Šƒ––Š‘•‡™‹–Š
‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ ”‡•’‘•‹„‹Ž‹–‹‡• ƒ”‡ •—’’‘”–‡† ™‹–Š –Š‡ ‡ ‡••ƒ”› ”‡•‘—” ‡•Ǥ
–‡”ƒŽ”‡•‘—” ‡•ƒ›„‡•—’’Ž‡‡–‡†„›ȋƒȌ‡š–‡”ƒŽ’”‘˜‹†‡”ȋ•ȌǤ
‡•‘—” ‡• ƒ ‹ Ž—†‡ Š—ƒ ”‡•‘—” ‡•ǡ ƒ–—”ƒŽ ”‡•‘—” ‡•ǡ ‹ˆ”ƒ•–”— –—”‡ǡ –‡ Š‘Ž‘‰› ƒ† ϐ‹ƒ ‹ƒŽ
resources. Examples of human resources include specialized skills and knowledge. Examples of
infrastructure resources include the organization’s buildings, equipment, underground tanks and
†”ƒ‹ƒ‰‡•›•–‡Ǥ

A.7.2 Competence
Š‡ ‘’‡–‡ › ”‡“—‹”‡‡–• ‘ˆ –Š‹• –‡”ƒ–‹‘ƒŽ –ƒ†ƒ”† ƒ’’Ž› –‘ ’‡”•‘• ™‘”‹‰ —†‡” –Š‡
organization’s control who affect its environmental performance, including persons:
ƒȌ ™Š‘•‡™‘”Šƒ•–Š‡’‘–‡–‹ƒŽ–‘ ƒ—•‡ƒ•‹‰‹ϐ‹ ƒ–‡˜‹”‘‡–ƒŽ‹’ƒ –Ǣ
„Ȍ ™Š‘ƒ”‡ƒ••‹‰‡†”‡•’‘•‹„‹Ž‹–‹‡•ˆ‘”–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ǡ‹ Ž—†‹‰–Š‘•‡™Š‘ǣ
ͳȌ †‡–‡”‹‡ƒ†‡˜ƒŽ—ƒ–‡‡˜‹”‘‡–ƒŽ‹’ƒ –•‘” ‘’Ž‹ƒ ‡‘„Ž‹‰ƒ–‹‘•Ǣ
ʹȌ ‘–”‹„—–‡–‘–Š‡ƒ Š‹‡˜‡‡–‘ˆƒ‡˜‹”‘‡–ƒŽ‘„Œ‡ –‹˜‡Ǣ
͵Ȍ ”‡•’‘†–‘‡‡”‰‡ ›•‹–—ƒ–‹‘•Ǣ
ͶȌ ’‡”ˆ‘”‹–‡”ƒŽƒ—†‹–•Ǣ
5) perform evaluations of compliance.

A.7.3 Awareness
™ƒ”‡‡••‘ˆ–Š‡‡˜‹”‘‡–ƒŽ’‘Ž‹ ›•Š‘—Ž†‘–„‡–ƒ‡–‘‡ƒ–Šƒ––Š‡ ‘‹–‡–•‡‡†–‘„‡
‡‘”‹œ‡†‘”–Šƒ–’‡”•‘•†‘‹‰™‘”—†‡”–Š‡‘”‰ƒ‹œƒ–‹‘ǯ• ‘–”‘ŽŠƒ˜‡ƒ ‘’›‘ˆ–Š‡†‘ —‡–‡†

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‡˜‹”‘‡–ƒŽ’‘Ž‹ ›Ǥƒ–Š‡”ǡ–Š‡•‡’‡”•‘••Š‘—Ž†„‡ƒ™ƒ”‡‘ˆ‹–•‡š‹•–‡ ‡ǡ‹–•’—”’‘•‡ƒ†–Š‡‹””‘Ž‡

‹ƒ Š‹‡˜‹‰–Š‡ ‘‹–‡–•ǡ‹ Ž—†‹‰Š‘™–Š‡‹”™‘” ƒƒˆˆ‡ ––Š‡‘”‰ƒ‹œƒ–‹‘ǯ•ƒ„‹Ž‹–›–‘ˆ—Žϐ‹Ž‹–•
compliance obligations.

A.7.4 Communication
Communication allows the organization to provide and obtain information relevant to its environmental
ƒƒ‰‡‡– •›•–‡ǡ ‹ Ž—†‹‰ ‹ˆ‘”ƒ–‹‘ ”‡Žƒ–‡† –‘ ‹–• •‹‰‹ϐ‹ ƒ– ‡˜‹”‘‡–ƒŽ ƒ•’‡ –•ǡ
environmental performance, compliance obligations and recommendations for continual improvement.
‘—‹ ƒ–‹‘‹•ƒ–™‘Ǧ™ƒ›’”‘ ‡••ǡ‹ƒ†‘—–‘ˆ–Š‡‘”‰ƒ‹œƒ–‹‘Ǥ
When establishing its communication process(es), the internal organizational structure should be
considered to ensure communication with the most appropriate levels and functions. A single approach
ƒ„‡ƒ†‡“—ƒ–‡–‘‡‡––Š‡‡‡†•‘ˆƒ›†‹ˆˆ‡”‡–‹–‡”‡•–‡†’ƒ”–‹‡•ǡ‘”—Ž–‹’Ž‡ƒ’’”‘ƒ Š‡•‹‰Š–
„‡‡ ‡••ƒ”›–‘ƒ††”‡•••’‡ ‹ϐ‹ ‡‡†•‘ˆ‹†‹˜‹†—ƒŽ‹–‡”‡•–‡†’ƒ”–‹‡•Ǥ
Š‡‹ˆ‘”ƒ–‹‘”‡ ‡‹˜‡†„›–Š‡‘”‰ƒ‹œƒ–‹‘ ƒ ‘–ƒ‹”‡“—‡•–•ˆ”‘‹–‡”‡•–‡†’ƒ”–‹‡•ˆ‘”•’‡ ‹ϐ‹ 
information related to the management of its environmental aspects, or can contain general impressions
‘” ˜‹‡™• ‘ –Š‡ ™ƒ› –Š‡ ‘”‰ƒ‹œƒ–‹‘ ƒ””‹‡• ‘—– –Šƒ– ƒƒ‰‡‡–Ǥ Š‡•‡ ‹’”‡••‹‘• ‘” ˜‹‡™• ƒ
be positive or negative. In the latter case (e.g. complaints), it is important that a prompt and clear
ƒ•™‡”‹•’”‘˜‹†‡†„›–Š‡‘”‰ƒ‹œƒ–‹‘Ǥ•—„•‡“—‡–ƒƒŽ›•‹•‘ˆ–Š‡•‡ ‘’Žƒ‹–• ƒ’”‘˜‹†‡˜ƒŽ—ƒ„Ž‡
‹ˆ‘”ƒ–‹‘ˆ‘”†‡–‡ –‹‰‹’”‘˜‡‡–‘’’‘”–—‹–‹‡•ˆ‘”–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǥ
Communication should:
ƒȌ „‡–”ƒ•’ƒ”‡–ǡ‹Ǥ‡Ǥ–Š‡‘”‰ƒ‹œƒ–‹‘‹•‘’‡‹–Š‡™ƒ›‹–†‡”‹˜‡•™Šƒ–‹–Šƒ•”‡’‘”–‡†‘Ǣ
b) be appropriate, so that information meets the needs of relevant interested parties, enabling them
–‘’ƒ”–‹ ‹’ƒ–‡Ǣ
Ȍ „‡–”—–Šˆ—Žƒ†‘–‹•Ž‡ƒ†‹‰–‘–Š‘•‡™Š‘”‡Ž›‘–Š‡‹ˆ‘”ƒ–‹‘”‡’‘”–‡†Ǣ
†Ȍ „‡ˆƒ –—ƒŽǡƒ —”ƒ–‡ƒ†ƒ„Ž‡–‘„‡–”—•–‡†Ǣ
‡Ȍ ‘–‡š Ž—†‡”‡Ž‡˜ƒ–‹ˆ‘”ƒ–‹‘Ǣ
f) be understandable to interested parties.
For information on communication as part of managing change, see Clause A.1. For additional
information on communication, see ISO 14063.

A.7.5 Documented information

‘”‰ƒ‹œƒ–‹‘•Š‘—Ž† ”‡ƒ–‡ƒ†ƒ‹–ƒ‹†‘ —‡–‡†‹ˆ‘”ƒ–‹‘‹ƒƒ‡”•—ˆϐ‹ ‹‡––‘‡•—”‡
ƒ•—‹–ƒ„Ž‡ǡƒ†‡“—ƒ–‡ƒ†‡ˆˆ‡ –‹˜‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ǤŠ‡’”‹ƒ”›ˆ‘ —••Š‘—Ž†„‡‘
–Š‡‹’Ž‡‡–ƒ–‹‘‘ˆ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ƒ†‘‡˜‹”‘‡–ƒŽ’‡”ˆ‘”ƒ ‡ǡ‘–
‘ƒ ‘’Ž‡š†‘ —‡–‡†‹ˆ‘”ƒ–‹‘ ‘–”‘Ž•›•–‡Ǥ
ƒ††‹–‹‘–‘–Š‡†‘ —‡–‡†‹ˆ‘”ƒ–‹‘”‡“—‹”‡†‹•’‡ ‹ϐ‹  Žƒ—•‡•‘ˆ–Š‹• –‡”ƒ–‹‘ƒŽ–ƒ†ƒ”†ǡ
ƒ‘”‰ƒ‹œƒ–‹‘ƒ› Š‘‘•‡–‘ ”‡ƒ–‡ƒ††‹–‹‘ƒŽ†‘ —‡–‡†‹ˆ‘”ƒ–‹‘ˆ‘”’—”’‘•‡•‘ˆ–”ƒ•’ƒ”‡ ›ǡ
ƒ ‘—–ƒ„‹Ž‹–›ǡ ‘–‹—‹–›ǡ ‘•‹•–‡ ›ǡ–”ƒ‹‹‰ǡ‘”‡ƒ•‡‹ƒ—†‹–‹‰Ǥ
‘ —‡–‡†‹ˆ‘”ƒ–‹‘‘”‹‰‹ƒŽŽ› ”‡ƒ–‡†ˆ‘”’—”’‘•‡•‘–Š‡”–Šƒ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–
•›•–‡ ƒ› „‡ —•‡†Ǥ Š‡ †‘ —‡–‡† ‹ˆ‘”ƒ–‹‘ ƒ••‘ ‹ƒ–‡† ™‹–Š –Š‡ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡–
•›•–‡ ƒ› „‡ ‹–‡‰”ƒ–‡† ™‹–Š ‘–Š‡” ‹ˆ‘”ƒ–‹‘ ƒƒ‰‡‡– •›•–‡• ‹’Ž‡‡–‡† „› –Š‡
organization. It does not have to be in the form of a manual.

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A.8 Operation
A.8.1 Operational planning and control
Š‡ –›’‡ ƒ† ‡š–‡– ‘ˆ ‘’‡”ƒ–‹‘ƒŽ ‘–”‘Žȋ•Ȍ †‡’‡† ‘ –Š‡ ƒ–—”‡ ‘ˆ –Š‡ ‘’‡”ƒ–‹‘•ǡ –Š‡ ”‹•• ƒ†
‘’’‘”–—‹–‹‡•ǡ •‹‰‹ϐ‹ ƒ– ‡˜‹”‘‡–ƒŽ ƒ•’‡ –• ƒ† ‘’Ž‹ƒ ‡ ‘„Ž‹‰ƒ–‹‘•Ǥ  ‘”‰ƒ‹œƒ–‹‘ Šƒ•
–Š‡ ϐŽ‡š‹„‹Ž‹–› –‘ •‡Ž‡ – –Š‡ –›’‡ ‘ˆ ‘’‡”ƒ–‹‘ƒŽ ‘–”‘Ž ‡–Š‘†•ǡ ‹†‹˜‹†—ƒŽŽ› ‘” ‹ ‘„‹ƒ–‹‘ǡ –Šƒ–
ƒ”‡‡ ‡••ƒ”›–‘ƒ‡•—”‡–Š‡’”‘ ‡••ȋ‡•Ȍ‹•ȋƒ”‡Ȍ‡ˆˆ‡ –‹˜‡ƒ†ƒ Š‹‡˜‡ȋ•Ȍ–Š‡†‡•‹”‡†”‡•—Ž–•Ǥ— Š
methods can include:
ƒȌ †‡•‹‰‹‰ȋƒȌ’”‘ ‡••ȋ‡•Ȍ‹•— Šƒ™ƒ›ƒ•–‘’”‡˜‡–‡””‘”ƒ†‡•—”‡ ‘•‹•–‡–”‡•—Ž–•Ǣ
„Ȍ —•‹‰–‡ Š‘Ž‘‰›–‘ ‘–”‘ŽȋƒȌ’”‘ ‡••ȋ‡•Ȍƒ†’”‡˜‡–ƒ†˜‡”•‡”‡•—Ž–•ȋ‹Ǥ‡Ǥ‡‰‹‡‡”‹‰ ‘–”‘Ž•ȌǢ
Ȍ —•‹‰ ‘’‡–‡–’‡”•‘‡Ž–‘‡•—”‡–Š‡†‡•‹”‡†”‡•—Ž–•Ǣ
†Ȍ ’‡”ˆ‘”‹‰ȋƒȌ’”‘ ‡••ȋ‡•Ȍ‹ƒ•’‡ ‹ϐ‹‡†™ƒ›Ǣ
‡Ȍ ‘‹–‘”‹‰‘”‡ƒ•—”‹‰ȋƒȌ’”‘ ‡••ȋ‡•Ȍ–‘ Š‡ –Š‡”‡•—Ž–•Ǣ
ˆȌ †‡–‡”‹‹‰–Š‡—•‡ƒ†ƒ‘—–‘ˆ†‘ —‡–‡†‹ˆ‘”ƒ–‹‘‡ ‡••ƒ”›Ǥ
The organization decides the extent of control needed within its own business processes (e.g.
’”‘ —”‡‡–’”‘ ‡••Ȍ–‘ ‘–”‘Ž‘”‹ϐŽ—‡ ‡ȋƒȌ‘—–•‘—” ‡†’”‘ ‡••ȋ‡•Ȍ‘”ȋƒȌ’”‘˜‹†‡”ȋ•Ȍ‘ˆ’”‘†— –•
and services. Its decision should be based upon factors such as:
— knowledge, competence and resources, including:
— the competence of the external provider to meet the organization’s environmental management
•›•–‡”‡“—‹”‡‡–•Ǣ
Ȅ –Š‡ –‡ Š‹ ƒŽ ‘’‡–‡ ‡ ‘ˆ –Š‡ ‘”‰ƒ‹œƒ–‹‘ –‘ †‡ϐ‹‡ ƒ’’”‘’”‹ƒ–‡ ‘–”‘Ž• ‘” ƒ••‡•• –Š‡
ƒ†‡“—ƒ ›‘ˆ ‘–”‘Ž•Ǣ
Ȅ –Š‡‹’‘”–ƒ ‡ƒ†’‘–‡–‹ƒŽ‡ˆˆ‡ ––Š‡’”‘†— –ƒ†•‡”˜‹ ‡™‹ŽŽŠƒ˜‡‘–Š‡‘”‰ƒ‹œƒ–‹‘ǯ•ƒ„‹Ž‹–›
–‘ƒ Š‹‡˜‡–Š‡‹–‡†‡†‘—– ‘‡‘ˆ‹–•‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǣ
Ȅ –Š‡‡š–‡––‘™Š‹ Š ‘–”‘Ž‘ˆ–Š‡’”‘ ‡••‹••Šƒ”‡†Ǣ
Ȅ –Š‡ ƒ’ƒ„‹Ž‹–› ‘ˆ ƒ Š‹‡˜‹‰ –Š‡ ‡ ‡••ƒ”› ‘–”‘Ž –Š”‘—‰Š –Š‡ ƒ’’Ž‹ ƒ–‹‘ ‘ˆ ‹–• ‰‡‡”ƒŽ
’”‘ —”‡‡–’”‘ ‡••Ǣ
— improvement opportunities available.
Š‡ƒ’”‘ ‡••‹•‘—–•‘—” ‡†ǡ‘”™Š‡’”‘†— –•ƒ†•‡”˜‹ ‡•ƒ”‡•—’’Ž‹‡†„›ȋƒȌ‡š–‡”ƒŽ’”‘˜‹†‡”ȋ•Ȍǡ
–Š‡ ‘”‰ƒ‹œƒ–‹‘ǯ• ƒ„‹Ž‹–› –‘ ‡š‡”– ‘–”‘Ž ‘” ‹ϐŽ—‡ ‡ ƒ ˜ƒ”› ˆ”‘ †‹”‡ – ‘–”‘Ž –‘ Ž‹‹–‡† ‘” ‘
‹ϐŽ—‡ ‡Ǥ •‘‡ ƒ•‡•ǡƒ‘—–•‘—” ‡†’”‘ ‡••’‡”ˆ‘”‡†‘•‹–‡‹‰Š–„‡—†‡”–Š‡†‹”‡ – ‘–”‘Ž‘ˆ
ƒ‘”‰ƒ‹œƒ–‹‘Ǣ‹‘–Š‡” ƒ•‡•ǡƒ‘”‰ƒ‹œƒ–‹‘ǯ•ƒ„‹Ž‹–›–‘‹ϐŽ—‡ ‡ƒ‘—–•‘—” ‡†’”‘ ‡••‘”‡š–‡”ƒŽ
supplier might be limited.
Š‡†‡–‡”‹‹‰–Š‡–›’‡ƒ†‡š–‡–‘ˆ‘’‡”ƒ–‹‘ƒŽ ‘–”‘Ž•”‡Žƒ–‡†–‘‡š–‡”ƒŽ’”‘˜‹†‡”•ǡ‹ Ž—†‹‰
‘–”ƒ –‘”•ǡ–Š‡‘”‰ƒ‹œƒ–‹‘ƒ› ‘•‹†‡”‘‡‘”‘”‡ˆƒ –‘”••— Šƒ•ǣ
Ȅ ‡˜‹”‘‡–ƒŽƒ•’‡ –•ƒ†ƒ••‘ ‹ƒ–‡†‡˜‹”‘‡–ƒŽ‹’ƒ –•Ǣ
— risks and opportunities associated with the manufacturing of its products or the provision of its
•‡”˜‹ ‡•Ǣ
— the organization’s compliance obligations.
For information on operational control as part of managing change, see Clause A.1. For information on
Ž‹ˆ‡ › Ž‡’‡”•’‡ –‹˜‡ǡ•‡‡A.6.1.2.

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‘—–•‘—” ‡†’”‘ ‡••‹•‘‡–Šƒ–ˆ—Žϐ‹Ž•ƒŽŽ‘ˆ–Š‡ˆ‘ŽŽ‘™‹‰ǣ

Ȅ ‹–‹•™‹–Š‹–Š‡• ‘’‡‘ˆ–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡Ǣ
Ȅ ‹–‹•‹–‡‰”ƒŽ–‘–Š‡‘”‰ƒ‹œƒ–‹‘ǯ•ˆ— –‹‘‹‰Ǣ
Ȅ ‹–‹•‡‡†‡†ˆ‘”–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡–‘ƒ Š‹‡˜‡‹–•‹–‡†‡†‘—– ‘‡Ǣ
Ȅ Ž‹ƒ„‹Ž‹–›ˆ‘” ‘ˆ‘”‹‰–‘”‡“—‹”‡‡–•‹•”‡–ƒ‹‡†„›–Š‡‘”‰ƒ‹œƒ–‹‘Ǣ
Ȅ –Š‡‘”‰ƒ‹œƒ–‹‘ƒ†–Š‡‡š–‡”ƒŽ’”‘˜‹†‡”Šƒ˜‡ƒ”‡Žƒ–‹‘•Š‹’™Š‡”‡–Š‡’”‘ ‡••‹•’‡” ‡‹˜‡†„›
‹–‡”‡•–‡†’ƒ”–‹‡•ƒ•„‡‹‰ ƒ””‹‡†‘—–„›–Š‡‘”‰ƒ‹œƒ–‹‘Ǥ
˜‹”‘‡–ƒŽ ”‡“—‹”‡‡–• ƒ”‡ –Š‡ ‘”‰ƒ‹œƒ–‹‘ǯ• ‡˜‹”‘‡–ƒŽŽ›Ǧ”‡Žƒ–‡† ‡‡†• ƒ† ‡š’‡ –ƒ–‹‘•
that it establishes for, and communicates to, its interested parties (e.g. an internal function, such as
’”‘ —”‡‡–Ǣƒ —•–‘‡”Ǣƒ‡š–‡”ƒŽ’”‘˜‹†‡”ȌǤ
‘‡ ‘ˆ –Š‡ ‘”‰ƒ‹œƒ–‹‘ǯ• •‹‰‹ϐ‹ ƒ– ‡˜‹”‘‡–ƒŽ ‹’ƒ –• ƒ ‘ —” †—”‹‰ –Š‡ –”ƒ•’‘”–ƒ–‹‘ǡ
†‡Ž‹˜‡”›ǡ—•‡ǡ‡†Ǧ‘ˆǦŽ‹ˆ‡–”‡ƒ–‡–‘”ϐ‹ƒŽ†‹•’‘•ƒŽ‘ˆ‹–•’”‘†— –‘”•‡”˜‹ ‡Ǥ›’”‘˜‹†‹‰‹ˆ‘”ƒ–‹‘ǡ
ƒ‘”‰ƒ‹œƒ–‹‘ ƒ’‘–‡–‹ƒŽŽ›’”‡˜‡–‘”‹–‹‰ƒ–‡ƒ†˜‡”•‡‡˜‹”‘‡–ƒŽ‹’ƒ –•†—”‹‰–Š‡•‡Ž‹ˆ‡
› Ž‡•–ƒ‰‡•Ǥ

A.8.2 Emergency preparedness and response

–‹•–Š‡”‡•’‘•‹„‹Ž‹–›‘ˆ‡ƒ Š‘”‰ƒ‹œƒ–‹‘–‘„‡’”‡’ƒ”‡†ƒ†–‘”‡•’‘†–‘‡‡”‰‡ ›•‹–—ƒ–‹‘•
‹ ƒ ƒ‡” ƒ’’”‘’”‹ƒ–‡ –‘ ‹–• ’ƒ”–‹ —Žƒ” ‡‡†•Ǥ ‘” ‹ˆ‘”ƒ–‹‘ ‘ †‡–‡”‹‹‰ ‡‡”‰‡ ›
situations, see A.6.1.1.
Š‡’Žƒ‹‰‹–•‡‡”‰‡ ›’”‡’ƒ”‡†‡••ƒ†”‡•’‘•‡’”‘ ‡••ȋ‡•Ȍǡ–Š‡‘”‰ƒ‹œƒ–‹‘•Š‘—Ž† ‘•‹†‡”ǣ
ƒȌ –Š‡‘•–ƒ’’”‘’”‹ƒ–‡‡–Š‘†ȋ•Ȍˆ‘””‡•’‘†‹‰–‘ƒ‡‡”‰‡ ›•‹–—ƒ–‹‘Ǣ
„Ȍ ‹–‡”ƒŽƒ†‡š–‡”ƒŽ ‘—‹ ƒ–‹‘’”‘ ‡••ȋ‡•ȌǢ
Ȍ –Š‡ƒ –‹‘ȋ•Ȍ”‡“—‹”‡†–‘’”‡˜‡–‘”‹–‹‰ƒ–‡‡˜‹”‘‡–ƒŽ‹’ƒ –•Ǣ
†Ȍ ‹–‹‰ƒ–‹‘ƒ†”‡•’‘•‡ƒ –‹‘ȋ•Ȍ–‘„‡–ƒ‡ˆ‘”†‹ˆˆ‡”‡––›’‡•‘ˆ‡‡”‰‡ ›•‹–—ƒ–‹‘•Ǣ
‡Ȍ –Š‡‡‡†ˆ‘”’‘•–Ǧ‡‡”‰‡ ›‡˜ƒŽ—ƒ–‹‘–‘†‡–‡”‹‡ƒ†‹’Ž‡‡– ‘””‡ –‹˜‡ƒ –‹‘•Ǣ
ˆȌ ’‡”‹‘†‹ –‡•–‹‰‘ˆ’Žƒ‡†‡‡”‰‡ ›”‡•’‘•‡ƒ –‹‘•Ǣ
‰Ȍ –”ƒ‹‹‰‘ˆ‡‡”‰‡ ›”‡•’‘•‡’‡”•‘‡ŽǢ
ŠȌ ƒ Ž‹•– ‘ˆ ‡› ’‡”•‘‡Ž ƒ† ƒ‹† ƒ‰‡ ‹‡•ǡ ‹ Ž—†‹‰ ‘–ƒ – †‡–ƒ‹Ž• ȋ‡Ǥ‰Ǥ ϐ‹”‡ †‡’ƒ”–‡–ǡ •’‹ŽŽƒ‰‡
Ž‡ƒǦ—’•‡”˜‹ ‡•ȌǢ
‹Ȍ ‡˜ƒ —ƒ–‹‘”‘—–‡•ƒ†ƒ••‡„Ž›’‘‹–•Ǣ
ŒȌ –Š‡’‘••‹„‹Ž‹–›‘ˆ—–—ƒŽƒ••‹•–ƒ ‡ˆ”‘‡‹‰Š„‘—”‹‰‘”‰ƒ‹œƒ–‹‘•Ǥ

A.9 Performance evaluation

A.9.1 Monitoring, measurement, analysis and evaluation

A.9.1.1 General

When determining what should be monitored and measured, in addition to progress on environmental
‘„Œ‡ –‹˜‡•ǡ–Š‡‘”‰ƒ‹œƒ–‹‘•Š‘—Ž†–ƒ‡‹–‘ƒ ‘—–‹–••‹‰‹ϐ‹ ƒ–‡˜‹”‘‡–ƒŽƒ•’‡ –•ǡ ‘’Ž‹ƒ ‡
obligations and operational controls.

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Š‡‡–Š‘†•—•‡†„›–Š‡‘”‰ƒ‹œƒ–‹‘–‘‘‹–‘”ƒ†‡ƒ•—”‡ǡƒƒŽ›•‡ƒ†‡˜ƒŽ—ƒ–‡•Š‘—Ž†„‡†‡ϐ‹‡†
‹–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ǡ‹‘”†‡”–‘‡•—”‡–Šƒ–ǣ
ƒȌ –Š‡ –‹‹‰ ‘ˆ ‘‹–‘”‹‰ ƒ† ‡ƒ•—”‡‡– ‹• ‘‘”†‹ƒ–‡† ™‹–Š –Š‡ ‡‡† ˆ‘” ƒƒŽ›•‹• ƒ†
‡˜ƒŽ—ƒ–‹‘”‡•—Ž–•Ǣ
„Ȍ –Š‡”‡•—Ž–•‘ˆ‘‹–‘”‹‰ƒ†‡ƒ•—”‡‡–ƒ”‡”‡Ž‹ƒ„Ž‡ǡ”‡’”‘†— ‹„Ž‡ƒ†–”ƒ ‡ƒ„Ž‡Ǣ
Ȍ –Š‡ ƒƒŽ›•‹• ƒ† ‡˜ƒŽ—ƒ–‹‘ ƒ”‡ ”‡Ž‹ƒ„Ž‡ ƒ† ”‡’”‘†— ‹„Ž‡ǡ ƒ† ‡ƒ„Ž‡ –Š‡ ‘”‰ƒ‹œƒ–‹‘ –‘ ”‡’‘”–
trends.
Š‡ ‡˜‹”‘‡–ƒŽ ’‡”ˆ‘”ƒ ‡ ƒƒŽ›•‹• ƒ† ‡˜ƒŽ—ƒ–‹‘ ”‡•—Ž–• •Š‘—Ž† „‡ ”‡’‘”–‡† –‘ –Š‘•‡ ™‹–Š
”‡•’‘•‹„‹Ž‹–›ƒ†ƒ—–Š‘”‹–›–‘‹‹–‹ƒ–‡ƒ’’”‘’”‹ƒ–‡ƒ –‹‘Ǥ
For additional information on environmental performance evaluation, see ISO 14031.

A.9.1.2 Evaluation of compliance

Š‡ ˆ”‡“—‡ › ƒ† –‹‹‰ ‘ˆ ‘’Ž‹ƒ ‡ ‡˜ƒŽ—ƒ–‹‘• ƒ ˜ƒ”› †‡’‡†‹‰ ‘ –Š‡ ‹’‘”–ƒ ‡ ‘ˆ
the requirement, variations in operating conditions, changes in compliance obligations and the
‘”‰ƒ‹œƒ–‹‘ǯ• ’ƒ•– ’‡”ˆ‘”ƒ ‡Ǥ  ‘”‰ƒ‹œƒ–‹‘ ƒ —•‡ ƒ ˜ƒ”‹‡–› ‘ˆ ‡–Š‘†• –‘ ƒ‹–ƒ‹ ‹–•
knowledge and understanding of its compliance status, however, all compliance obligations need to be
‡˜ƒŽ—ƒ–‡†’‡”‹‘†‹ ƒŽŽ›Ǥ
ˆ ‘’Ž‹ƒ ‡ ‡˜ƒŽ—ƒ–‹‘ ”‡•—Ž–• ‹†‹ ƒ–‡ ƒ ˆƒ‹Ž—”‡ –‘ ˆ—Žϐ‹Ž ƒ Ž‡‰ƒŽ ”‡“—‹”‡‡–ǡ –Š‡ ‘”‰ƒ‹œƒ–‹‘
‡‡†• –‘ †‡–‡”‹‡ ƒ† ‹’Ž‡‡– –Š‡ ƒ –‹‘• ‡ ‡••ƒ”› –‘ ƒ Š‹‡˜‡ ‘’Ž‹ƒ ‡Ǥ Š‹• ‹‰Š– ”‡“—‹”‡
‘—‹ ƒ–‹‘ ™‹–Š ƒ ”‡‰—Žƒ–‘”› ƒ‰‡ › ƒ† ƒ‰”‡‡‡– ‘ ƒ ‘—”•‡ ‘ˆ ƒ –‹‘ –‘ ˆ—Žϐ‹Ž ‹–• Ž‡‰ƒŽ
requirements. Where such an agreement is in place, it becomes a compliance obligation.
 ‘Ǧ ‘’Ž‹ƒ ‡ ‹• ‘– ‡ ‡••ƒ”‹Ž› ‡Ž‡˜ƒ–‡† –‘ ƒ ‘ ‘ˆ‘”‹–› ‹ˆǡ ˆ‘” ‡šƒ’Ž‡ǡ ‹– ‹• ‹†‡–‹ϐ‹‡† ƒ†
‘””‡ –‡† „› –Š‡ ‡˜‹”‘‡–ƒŽ ƒƒ‰‡‡– •›•–‡ ’”‘ ‡••‡•Ǥ ‘’Ž‹ƒ ‡Ǧ”‡Žƒ–‡† ‘ ‘ˆ‘”‹–‹‡•
need to be corrected, even if those nonconformities have not resulted in actual non-compliance with
legal requirements.

A.9.2 Internal audit

—†‹–‘”••Š‘—Ž†„‡‹†‡’‡†‡–‘ˆ–Š‡ƒ –‹˜‹–›„‡‹‰ƒ—†‹–‡†ǡ™Š‡”‡˜‡”’”ƒ –‹ ƒ„Ž‡ǡƒ†•Š‘—Ž†‹ƒŽŽ
ƒ•‡•ƒ –‹ƒƒ‡”–Šƒ–‹•ˆ”‡‡ˆ”‘„‹ƒ•ƒ† ‘ϐŽ‹ –‘ˆ‹–‡”‡•–Ǥ
‘ ‘ˆ‘”‹–‹‡•‹†‡–‹ϐ‹‡††—”‹‰‹–‡”ƒŽƒ—†‹–•ƒ”‡•—„Œ‡ ––‘ƒ’’”‘’”‹ƒ–‡ ‘””‡ –‹˜‡ƒ –‹‘Ǥ
When considering the results of previous audits, the organization should include:
ƒȌ ’”‡˜‹‘—•Ž›‹†‡–‹ϐ‹‡†‘ ‘ˆ‘”‹–‹‡•ƒ†–Š‡‡ˆˆ‡ –‹˜‡‡••‘ˆ–Š‡ƒ –‹‘•–ƒ‡Ǣ
b) results of internal and external audits.
For additional information on establishing an internal audit programme, performing environmental
ƒƒ‰‡‡– •›•–‡ ƒ—†‹–• ƒ† ‡˜ƒŽ—ƒ–‹‰ –Š‡ ‘’‡–‡ ‡ ‘ˆ ƒ—†‹– ’‡”•‘‡Žǡ •‡‡  ͳͻͲͳͳǤ ‘”
information on internal audit programme as part of managing change, see Clause A.1.

A.9.3 Management review

Š‡ƒƒ‰‡‡–”‡˜‹‡™•Š‘—Ž†„‡Š‹‰ŠǦŽ‡˜‡ŽǢ‹–†‘‡•‘–‡‡†–‘„‡ƒ‡šŠƒ—•–‹˜‡”‡˜‹‡™‘ˆ†‡–ƒ‹Ž‡†
‹ˆ‘”ƒ–‹‘ǤŠ‡ƒƒ‰‡‡–”‡˜‹‡™–‘’‹ •‡‡†‘–„‡ƒ††”‡••‡†ƒŽŽƒ–‘ ‡ǤŠ‡”‡˜‹‡™ƒ›–ƒ‡
’Žƒ ‡‘˜‡”ƒ’‡”‹‘†‘ˆ–‹‡ƒ† ƒ„‡’ƒ”–‘ˆ”‡‰—Žƒ”Ž›• Š‡†—Ž‡†ƒƒ‰‡‡–ƒ –‹˜‹–‹‡•ǡ•— Šƒ•„‘ƒ”†
‘”‘’‡”ƒ–‹‘ƒŽ‡‡–‹‰•Ǣ‹–†‘‡•‘–‡‡†–‘„‡ƒ•‡’ƒ”ƒ–‡ƒ –‹˜‹–›Ǥ
‡Ž‡˜ƒ– ‘’Žƒ‹–•”‡ ‡‹˜‡†ˆ”‘‹–‡”‡•–‡†’ƒ”–‹‡•ƒ”‡”‡˜‹‡™‡†„›–‘’ƒƒ‰‡‡––‘†‡–‡”‹‡
opportunities for improvement.

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For information on management review as part of managing change, see Clause A.1.
Dz—‹–ƒ„‹Ž‹–›dz”‡ˆ‡”•–‘Š‘™–Š‡‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ϐ‹–•–Š‡‘”‰ƒ‹œƒ–‹‘ǡ‹–•‘’‡”ƒ–‹‘•ǡ
—Ž–—”‡ ƒ† „—•‹‡•• •›•–‡•Ǥ Dz†‡“—ƒ ›dz ”‡ˆ‡”• –‘ ™Š‡–Š‡” ‹– ‡‡–• –Š‡ ”‡“—‹”‡‡–• ‘ˆ –Š‹•
–‡”ƒ–‹‘ƒŽ –ƒ†ƒ”† ƒ† ‹• ‹’Ž‡‡–‡† ƒ’’”‘’”‹ƒ–‡Ž›Ǥ Dzˆˆ‡ –‹˜‡‡••dz ”‡ˆ‡”• –‘ ™Š‡–Š‡” ‹– ‹•
achieving the desired results.

A.10 Improvement
A.10.1 General
Š‡‘”‰ƒ‹œƒ–‹‘•Š‘—Ž† ‘•‹†‡”–Š‡”‡•—Ž–•ˆ”‘ƒƒŽ›•‹•ƒ†‡˜ƒŽ—ƒ–‹‘‘ˆ‡˜‹”‘‡–ƒŽ’‡”ˆ‘”ƒ ‡ǡ
evaluation of compliance, internal audits and management review when taking action to improve.
Examples of improvement include corrective action, continual improvement, breakthrough change,
innovation and re-organization.

A.10.2 Nonconformity and corrective action

‡‘ˆ–Š‡‡›’—”’‘•‡•‘ˆƒ‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡‹•–‘ƒ –ƒ•ƒ’”‡˜‡–‹˜‡–‘‘ŽǤŠ‡
concept of preventive action is now captured in 4.1 (i.e. understanding the organization and its context)
and 6.1 (i.e. actions to address risks and opportunities).

A.10.3 Continual improvement

Š‡ ”ƒ–‡ǡ ‡š–‡– ƒ† –‹‡• ƒŽ‡ ‘ˆ ƒ –‹‘• –Šƒ– •—’’‘”– ‘–‹—ƒŽ ‹’”‘˜‡‡– ƒ”‡ †‡–‡”‹‡† „›
–Š‡ ‘”‰ƒ‹œƒ–‹‘Ǥ ˜‹”‘‡–ƒŽ ’‡”ˆ‘”ƒ ‡ ƒ „‡ ‡Šƒ ‡† „› ƒ’’Ž›‹‰ –Š‡ ‡˜‹”‘‡–ƒŽ
ƒƒ‰‡‡–•›•–‡ƒ•ƒ™Š‘Ž‡‘”‹’”‘˜‹‰‘‡‘”‘”‡‘ˆ‹–•‡Ž‡‡–•Ǥ

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Annex B
(informative)

Correspondence between ISO 14001:2015 and ISO 14001:2004

Table B.1 shows the correspondence between this edition of this International Standard
(ISO 14001:2015) and the previous edition (ISO 14001:2004).

Table B.1 — Correspondence between ISO 14001:2015 and ISO 14001:2004

ISO 14001:2015 ISO 14001:2004
Clause title Clause Clause Clause title
number number
Introduction Introduction
Scope 1 1 Scope
Normative references 2 2 Normative references
‡”•ƒ††‡ϐ‹‹–‹‘• 3 3 ‡”•ƒ††‡ϐ‹‹–‹‘•
‘–‡š–‘ˆ–Š‡‘”‰ƒ‹œƒ–‹‘ȋ–‹–Ž‡‘Ž›Ȍ 4
4 ˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡”‡“—‹”‡‡–•
ȋ–‹–Ž‡‘Ž›Ȍ
Understanding the organization and its context 4.1
Understanding the needs and expectations of inter-
4.2
ested parties
Determining the scope of the environmental manage-
4.3 4.1 General requirements
‡–•›•–‡
˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡ 4.4 4.1 General requirements
‡ƒ†‡”•Š‹’ȋ–‹–Ž‡‘Ž›Ȍ 5
Leadership and commitment 5.1
˜‹”‘‡–ƒŽ’‘Ž‹ › 5.2 4.2 ˜‹”‘‡–ƒŽ’‘Ž‹ ›
Organizational roles, responsibilities and authorities 5.3 4.4.1 ‡•‘—” ‡•ǡ”‘Ž‡•ǡ”‡•’‘•‹„‹Ž‹–›ƒ†ƒ—–Š‘”‹–›
Žƒ‹‰ȋ–‹–Ž‡‘Ž›Ȍ 6 4.3 Žƒ‹‰ȋ–‹–Ž‡‘Ž›Ȍ
 –‹‘•–‘ƒ††”‡••”‹••ƒ†‘’’‘”–—‹–‹‡•ȋ–‹–Ž‡‘Ž›Ȍ 6.1
General 6.1.1
Environmental aspects 6.1.2 4.3.1 Environmental aspects
Compliance obligations 6.1.3 4.3.2 Legal and other requirements
Planning action 6.1.4
Environmental objectives and planning to achieve
6.2
–Š‡ȋ–‹–Ž‡‘Ž›Ȍ
4.3.3 Objectives, targets and programme(s)
Environmental objectives 6.2.1
Planning actions to achieve environmental objectives 6.2.2
—’’‘”–ȋ–‹–Ž‡‘Ž›Ȍ 7 4.4 ’Ž‡‡–ƒ–‹‘ƒ†‘’‡”ƒ–‹‘ȋ–‹–Ž‡‘Ž›Ȍ
Resources 7.1 4.4.1 ‡•‘—” ‡•ǡ”‘Ž‡•ǡ”‡•’‘•‹„‹Ž‹–›ƒ†ƒ—–Š‘”‹–›
Competence 7.2
4.4.2 Competence, training and awareness
Awareness 7.3
‘—‹ ƒ–‹‘ȋ–‹–Ž‡‘Ž›Ȍ 7.4
General 7.4.1
4.4.3 Communication
Internal communication 7.4.2
External communication 7.4.3

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Table B.1 (continued)

ISO 14001:2015 ISO 14001:2004
Clause title Clause Clause Clause title
number number
‘ —‡–‡†‹ˆ‘”ƒ–‹‘ȋ–‹–Ž‡‘Ž›Ȍ 7.5
4.4.4 Documentation
General 7.5.1
4.4.5 Control of documents
Creating and updating 7.5.2
4.5.4 Control of records
4.4.5 Control of documents
Control of documented information 7.5.3
4.5.4 Control of records
’‡”ƒ–‹‘ȋ–‹–Ž‡‘Ž›Ȍ 8 4.4 ’Ž‡‡–ƒ–‹‘ƒ†‘’‡”ƒ–‹‘ȋ–‹–Ž‡‘Ž›Ȍ
Operational planning and control 8.1 4.4.6 Operational control
‡”‰‡ ›’”‡’ƒ”‡†‡••ƒ†”‡•’‘•‡ 8.2 4.4.7 ‡”‰‡ ›’”‡’ƒ”‡†‡••ƒ†”‡•’‘•‡
‡”ˆ‘”ƒ ‡‡˜ƒŽ—ƒ–‹‘ȋ–‹–Ž‡‘Ž›Ȍ 9 4.5 Š‡ ‹‰ȋ–‹–Ž‡‘Ž›Ȍ
‘‹–‘”‹‰ǡ‡ƒ•—”‡‡–ǡƒƒŽ›•‹•ƒ†‡˜ƒŽ—ƒ–‹‘
9.1
ȋ–‹–Ž‡‘Ž›Ȍ 4.5.1 Monitoring and measurement
General 9.1.1
Evaluation of compliance 9.1.2 4.5.2 Evaluation of compliance
–‡”ƒŽƒ—†‹–ȋ–‹–Ž‡‘Ž›Ȍ 9.2
General 9.2.1 4.5.5 Internal audit
Internal audit programme 9.2.2
Management review 9.3 4.6 Management review
’”‘˜‡‡–ȋ–‹–Ž‡‘Ž›Ȍ 10
General 10.1
‘ ‘ˆ‘”‹–›ƒ† ‘””‡ –‹˜‡ƒ –‹‘ 10.2 4.5.3 ‘ ‘ˆ‘”‹–›ǡ ‘””‡ –‹˜‡ƒ –‹‘ƒ†’”‡˜‡–‹˜‡ƒ –‹‘
Continual improvement 10.3
Guidance on the use of this International Standard Annex A Annex A Guidance on the use of this International Standard
Correspondence between ISO 14001:2015 and
Annex B
ISO 14001:2004
Annex B Correspondence between ISO 14001:2004 and
ISO 9001:2008
‹„Ž‹‘‰”ƒ’Š› ‹„Ž‹‘‰”ƒ’Š›
Alphabetical index of terms

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BS EN ISO 14001:2015
ISO 14001:2015(E)

Bibliography

ȏͳȐ ͳͶͲͲͶǡEnvironmental management systems — General guidelines on principles, systems and

support techniques
ȏʹȐ ͳͶͲͲ͸ǡEnvironmental management systems — Guidelines for incorporating ecodesign
ȏ͵Ȑ ͳͶͲ͵ͳǡEnvironmental management — Environmental performance evaluation — Guidelines
ȏͶȐ ͳͶͲͶͶǡEnvironmental management — Life cycle assessment — Requirements and guidelines
ȏͷȐ ͳͶͲ͸͵ǡEnvironmental management — Environmental communication — Guidelines and examples
ȏ͸Ȑ ͳͻͲͳͳǡGuidelines for auditing management systems
ȏ͹Ȑ ͵ͳͲͲͲǡRisk management — Principles and guidelines
ȏͺȐ ͷͲͲͲͳǡEnergy management systems — Requirements with guidance for use
ȏͻȐ  —‹†‡͹͵ǡRisk management — Vocabulary

34 © ISO 2015 – All rights reserved

 BS EN ISO 14001:2015
ISO 14001:2015(E)

Alphabetical index of terms

audit 3.4.1 ‹–‡”‡•–‡†’ƒ”–›3.1.6

competence 3.3.1 legal requirements and other requirements
(admitted term for compliance obligations) 3.2.9
compliance obligations 3.2.9
Ž‹ˆ‡ › Ž‡3.3.3
‘ˆ‘”‹–›3.4.2
ƒƒ‰‡‡–•›•–‡3.1.1
continual improvement 3.4.5
measurement 3.4.9
corrective action 3.4.4
monitoring 3.4.8
documented information 3.3.2
‘ ‘ˆ‘”‹–›3.4.3
effectiveness 3.4.6
objective 3.2.5
environment 3.2.1
organization 3.1.4
environmental aspect 3.2.2
outsource (verb) 3.3.4
environmental condition 3.2.3
performance 3.4.10
environmental impact 3.2.4
prevention of pollution 3.2.7
‡˜‹”‘‡–ƒŽƒƒ‰‡‡–•›•–‡3.1.2
process 3.3.5
environmental objective 3.2.6
requirement 3.2.8
environmental performance 3.4.11
risk 3.2.10
‡˜‹”‘‡–ƒŽ’‘Ž‹ ›3.1.3
risks and opportunities 3.2.11
indicator 3.4.7
top management 3.1.5

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