Planning

Demand for
managerial skills Organizing
What is mgt?
Help orgn
success Leading
Controlling
Eco benefits
Why study mgt?

Make good decision ?????

CHAPTER 1
on nonwork context Level of
mgt

Managerial skills
Technical

Human
Conceptual
 Time & motion study

Job specialization 14 Fayol’s

Record method to & division of labor Administrative principles of mgt
perform task mgt theory
F.W taylor &
Scientific mgt
Scientific mgt
Selective worker theory Mary parker follet
Pay & reward
system CHAPTER 2

Behavioral Hawthorne study

Orgn env theory mgt theory & human relation

Contingency theory Open system Theory X & Y

 Sense of direction SOP Rules
& purpose
Policies
Opportunity for managers Standing plan
to participate in DM Importance Level of planning
of planning
Coordinate manager of
different function & division Standing plan & Single use plan
single use plan
As Controlling device
Program Project
Nature of planning CHAPTER 3

Determine the orgn’s mission & goals

Level & types of planning Time horizons of plan

Long term 5 yrs & above

Define biz Establishing
Intermediate term 1-5 yrs Major goals

short term 1 yr or less

Diversity among
decision makers Programmed

Group DM Non-Programmed
Nature of DM

CHAPTER
4
Devil’s advocacy &
dialectical inquiry Steps in DM process
The perils of groupthink
 Tall & flat orgn Job enlargement & Job enrichment
Minimum chain
of command

Centralize &
Allocating authority decentralize
of authority
Job design

Designing organizational structure

Coordinating functions
& divisions CHAPTER 5
Integrating & Functional
coordinating Matrix & product team design
mechanisms Integrating
roles

Divisional
Task force
Cross functional
teams
Stimulating Power
subordinates Diff transformational
intellectually & transactional
Nature of L.ship

Empowerment
Being the
charismatic leader

CHAPTER 6
Trait & bhvr model
Transformational L.ship

Contingency model
 Learning Theories
extrinsic intrinsic prosocial

The nature of motivation

Expectancy
Goal Setting Theory Theory

CHAPTER 7

Need Theories

Equity Theory
 Managers monitor and regulate
Control Process What is organizational Control? how efficiently and effectively an
organization and its members are
performing the activities necessary
to achieve organizational goals.

CHAPTER 8
Importance of Organizational Control

1) Gives managers feedback on product quality

Control System and IT
2) Increase responsiveness to customers

3) Raise the level of innovation in an organization

 Importance of Good
Communication Skills for Managers Communication
Communication and
Management
Communication
Skills for Managers
as Senders
Communication
Process

Communication
Skills for Managers Information Richness and Communication Media
as Receivers
Written
Face to face Spoken Communication
CHAPTER 9 Communication
Information Technology and
Communication Electronically Transmitted
Communication
Groupware and Network and
The Internet
Collaboration Groups and Teams
Software Communication Network
Intranets

Organizational Communication
Networks
External Networks
 Improving Responsiveness What do
to Customers customers want?
Managing the Value
Chain to Increase
Responsiveness to
Customers

Facility Layout
LO 1: describe what
customers want, & explain
Improving Efficiency why it is so important
Customer For managers to be
Relationship responsive to their needs
Management
Just in Time
Inventory and LO 3: explain why achieving
Efficiency superior efficiency is so LO 2: explain why achieving
important & u/stand the superior quality is so
different kinds of CHAPTER 10 important & u/stand the
techniques that need to be challenges facing managers
employed to increase Improving Quality & organizations that seek
efficiency to implement TQM

Information Systems, Total Quality Management

Self-management
the Internet and
Teams and
Efficiency
Efficiency

Process
Reengineering
and Efficiency