Claro Telephony Customer Service Flow Chart

Start

Greet the customer with

courtesy and kindness

Address customer
complaints, claims or
problems

Document and generate filings to

process actions and possible solutions

Inform the client of the possible

causes and corrective actions to
solve the problem

No
Has the complaint
or problem been Give another solution to the problem
resolved?

Yeah
Yeah
Has the
Inform the filing number of the problem been
issued customer service request

No
Kindly say goodbye to the customer, Schedule a home technical visit, for
providing them with the best service possible damage

End