Coyote Community College Case Study Packet 2000

PDF Version- 2000 Coyote Executive Summary

PDF Version- 2000 Coyote Case Study
PDF Version- 2000 Coyote Scorebook
PDF Version- 2000 Coyote Feedback Report
PDF Version- 2000 Blank Scorebook
PDF Version- 2000 Examiner Handbook

Education Criteria for Performance Excellence

Paper copies can be purchased for a fee from ASQ, the American Society for
Quality. ASQ contact information is as follows:

American Society for Quality

611 East Wisconsin Avenue
P.O. Box 3005
Milwaukee, WI 53201-3005
Telephone: (800) 248-1946;
Fax: (414) 272-1734;
E-mail: asq@asq.org
Web Address: http://www.asq.org

A Baldrige case study packet is composed of the tools used to train Baldrige
Examiners and of the Examiners’ working documents in the evaluation process.
As such, it demonstrates the Baldrige Award application and evaluation
processes and provides insight into and understanding of the Criteria upon which
evaluations are based. The case study packet is an especially useful tool
including information relating to scoring, Criteria responses, examination
processes, and site visit procedures, as well as illustrating the format for an
application.

In addition to their use by Examiners and applicants, case study materials are
used by state and local award programs across the United States and in the
internal award programs of many organizations. Countries around the world have
also used the documents in the creation of their Baldrige-based award programs.
Self-assessment and self-improvement uses of the case study packet are
limitless, and outreach efforts of the Baldrige community are strengthened by use
of the materials in this packet.

The individual documents contained in the case study packet are described
further in the Executive Summary. The Coyote Community College Case Study
was written by Laura Raiman DuPont (team leader), Daniel Castle, James Evans,
Claudia Follet, and Royce West.

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BNQP Website comments:
nqp@nist.gov

Date created: 7/29/2001

Last updated: 6/03/2004