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Quality of Work Life of Teachers: A Literature Review: Commonwealth Journal of Commerce & Management Research
Quality of Work Life of Teachers: A Literature Review: Commonwealth Journal of Commerce & Management Research
MANAGEMENT RESEARCH
Vol.1, Issue 3 (November 2014) ISSN: 2393-851X
Khushnum Kapadia
Research scholar, University College of Commerce & Management Studies, MLSU, Udaipur
ABSTRACT
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INTRODUCTION
The meaning of the term Quality of Work Life (QWL) can be best understood with the
help of the extract taken from the conference speech of Mr. Norman Bodek, owner of PCS Press,
Portland as well as a renowned teacher, consultant, author and publisher. The extract is as
follows ,“Whenever I keynote a conference, I ask the attendees, ‘What is your favorite day of the
week’. Almost everyone immediately says, “Friday”. Why Friday? What makes Friday so
special? Obviously, Friday comes before the weekend and everyone looks forward to having the
two days off. Why don’t people get up each day excited about going to work? On Monday
morning why don’t they say that thank God it’s Monday? What is missing at work that
represents Quality of work life.”
The term Quality of Work Life was first introduced by Louis Davis at the Forty-Third
American Assembly on the Changing World of Work at Columbia University's Arden House.
The selected participants assembled there concluded in their final remarks that “improving the
place, the organization, and the nature of work can lead to better work performance and a better
quality of life in the society” (Gadon 1984, Wyatt & Wah 2001, Sadique 2003, Rose et al. 2006,
Islam & Siengthai 2009).
Quality of work life is an individual’s broader job related experience. The concept of
QWL is based on the assumption that a job is more than just a job. It is the core of a person’s
life. It is the quality of relationship between the employees and the total working environment. It
is an individual’s evaluation of the outcome of the work relationship (Katzell et. al, 1975). It is
the widest context in which an individual evaluates his/her work life. It is the favorableness or
unfavorableness of a total job environment for people. It is the employees’ reaction towards
their job, especially the necessary consequences in satisfying their vocational needs and mental
health (Walton, 1973). It is the impact of the workplace on satisfaction in work life (job
satisfaction), satisfaction in non-work life domains, and satisfaction with overall life (Sirgy,
Efraty, Siegel & Lee, 2001). It represents a kind of organizational culture or management style as
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a result of which the employees feel a sense of ownership, self-management, responsibility and
self-esteem (Tusi and Saebi, 1997). It is a philosophy, a set of principles, which holds that people
are the most important resource in the organization as they are trustworthy, responsible and
capable of making valuable contribution and they should be treated with dignity and respect
(Straw and Heckscher, 1984).
The QWL approach considers people as an asset to their organization rather than as cost.
The QWL initiatives taken by the organizations are like an intangible investment whose ROI
(Return On Investment) reaps long term benefits in the form of increased commitment, loyalty,
productivity, growth and development etc which is more greater than the results of financial
investments. QWL programs include any improvements in the culture of the organization that
will lead to employees’ development and growth (Flippo, 1998). It is a comprehensive and wide
program in which organizations recognize their responsibility to develop jobs and working
conditions that are excellent for people as well as for economic health of the organization.
The definition given by Serey (2006) is quite conclusive and best meets the contemporary
work environment. It is related to meaningful and satisfying work which emphasizes 4 C's i.e.
Concern, Consciousness, Capacity and Commitment. It includes:
(i) An opportunity to exercise one's talents and capacities, to face challenges and
situations that require independent initiative and self-direction;
(ii) An activity thought to be worthwhile by the individuals involved;
(iii) An activity in which one understands the role the individual plays in the achievement
of some overall goals; and
(iv) A sense of taking pride in what one is doing and in doing it well.
QWL is a multi dimensional concept and due to its multi –dimensional nature, it is a relative
concept which cannot be precisely defined and measured (Gayathiri & Ramakrishnan, 2013).
The ILO also mentioned in its global work report that there is no single definition for the concept
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of quality of working life which is accepted by everyone. The different models of QWL having a
wide range of factors as proposed by various researchers are as follows:
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satisfy important personal needs through their experiences within the organization, not only in
terms of material matters, but also in terms of self-respect, contentment, an opportunity to use
their talents, make a contribution, and an environment for personal growth (Dessler, 1981). It
facilitates employee’s training opportunities and working conditions. It leads to the growth of
both, employees’ as well as of the organization. The following researchers reflect the advantages
of providing QWL:
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QWL is defined by those aspects of work that the organization’s members see as desirable & as
enhancing the quality of life at work (Davies, Levine & Taylor 1984). Thus, two organizations
can’t have the same definition on QWL. As well as there can’t be any well accepted definition of
the QWL, because the concept takes on different meanings for different sectors of the working
population. Thus people working in the same organization can hold different perception while
assessing QWL.
The success, strength and quality of any educational system depends largely upon their
teacher’s work. A competent and effective educational system plays a very vital role in the
growth & development of the nation by imparting knowledge to the society in a systematic
manner and providing human resource to various organizations. The primary duty of teachers is
teaching. Dissatisfaction with any aspect of the work life shifts their focus from teaching. As
well as the work life of teachers not only influences their own work life but it also affects a
student’s career. A teacher’s role just doesn’t end at teaching but he/she helps an individual to
grow, develop and become a responsible citizen contributing to the growth and development of
the nation. Thus teachers prove to be the biggest asset not only for their colleges but also for the
country. Therefore Quality of Work Life is an important issue to be taken care of for the smooth
functioning of the educational duties of the teachers.
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LITERATURE REVIEW
The previous studies relating to QWL in education sector have focused on four issues.
Therefore, the articles under study are classified into four sets.
SET 1 GROUP OF STUDIES: this set includes the studies which have assessed the quality of
work life of teachers.
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Jofreh, &
Aliasghar Hayat
FACTORS: Walton’s criteria ( Adequate and fair compensation, Safe and healthy working
conditions, Continued growth and security, Constitutionalism, Social relevance of work in life
,Total life space, Social integration in the organization & Human progress capabilities)
FINDING: The respondents experienced medium to low level of QWL. The most satisfying factors
included social integration & total life space. The least satisfying factors included opportunity for
continued growth and security & remuneration.
4) 2013 G.S. Sandhya 30 teachers of aided colleges and Purposive Sampling
Nair management institutes in Thrissur Technique.
district, Kerala.
FACTORS: QWL Inventory ( Vijyalakshmi, 2005) ( Adequate and fair compensation, Safe and
healthy work environment, Growth and safety, Constitutionalism, Social relevance , Total life
space, Social integration & Development of human capabilities)
FINDING: The respondents experienced average QWL.
5) 2012 Farideh Hamidi 320 technical & 90 theoretical high Cluster sampling
& Bahram school teachers of Kordestan, Iran.
Mohamadi
FACTORS: Walton’s criteria
FINDING: The QWL was found to be average. The most satisfying factors included
constitutionalism followed by social integration. The least satisfying factor was salary.
6) 2012 Dr.Mohammad 120 primary school teachers in Simple random
Emadzadeh, Isfahan city. sampling.
Mahnaz
Khorasani &
Fateme
Nematizadeh
FACTORS: Casio’s criteria (Amount of Communication, Desire and motivation to work, Job
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security, Career progress, Solving problems, Salary, Pride of the job & Employee participaton).
FINDING: The QWL was found to be lower than average. The most satisfying component was the
amount of desire & motivation to work, followed by job pride & job security. The least satisfying
component was the salary.
7) 2011 P.Subburethina 239 self financed college teachers of Disproportionate
Bharathi, Dr. M. Tiruchirappalli city, Tamil nadu. Stratified random
Umaselvi & Dr. sampling.
N. Senthil
Kumar
FACTORS: Adequate and fair compensation, Safe and healthy working conditions, Opportunities
for growth and security, Constitutionalism, Social relevance and working life , Work and total life
space, Social integration, Opportunities for development, QWL feeling, Curriculum aspects,
Teaching learning & evaluation, Research consultancy & extension, Infrastructure & learning
resources, Student support & progression, Organization & management and Healthy practices.
FINDING: The QWL was found to be low.
8) 2010 Kian-samHong, 110 permanent Govt. secondary Cross sectional
Kok-wah Tan & school teachers of Kuching, Sarawak survey.
Suraini Bujang Malaysia
FACTORS: Reyes’s criteria (Sense of Respect, Sense of Influence, Collegial Work, Develop/ use
skills, Feedback, Resources & Goal Congruence)
FINDING: A moderate QWL was experienced by the respondents. The most satisfying factors
included respect by fellow teachers & principals followed by goal congruence & develop/ use skills.
The least satisfying factor was feedback.
9) 2009 Rowena 30% of teachers from each public & Random distribution
Bagtasos & private secondary school teachers of
Rosalie Espere Davao city.
FACTORS: Remuneration, Safe and healthy environment, Development of human capabilities/
growth and security, Social integration, Protection of rights/Social relevance & Balance of life/work
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life balance.
FINDING: Both the public & private school teachers enjoyed a good QWL with respect to
remuneration, development of human capabilities/ growth and security, social integration & balance
of life/work life. Safe and healthy environment & Protection of rights/Social relevance were the 2
aspects where private school teachers experienced a better QWL than public school teachers.
SET 2 GROUP OF STUDIES: this set includes studies investigating the relationship between the
quality of work life of teachers and job attitudes in terms of job satisfaction, job commitment,
motivation & work stress.
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Mehdizadeh
FACTORS: Walton’s criteria.
FINDING: A significant relationship was found between QWL & Job Satisfaction and as well as
between all the dimensions of QWL & Job Satisfaction.
3) 2012 Alireza 270 principals and teachers of Simple Random
Ghasemizad, Kerman high school, Iran. Sampling.
Mozhgan Zadeh
& Shisa Bagheri
FACTORS: Walton’s criteria has been rebuilt with few changes.
FINDING: A significant and positive relationship was found between QWL & Job Satisfaction
4) 2012 Ayesha 72 faculty members from the 12 Probability
Tabassum. private universities of Bangladesh. proportionate to sample
sampling
FACTORS: Walton’s criteria.
FINDING: All the dimensions of QWL were positively correlated with job satisfaction. Adequate
and fair compensation and constitutionalism in the work organization showed the highest positive
correlation with job satisfaction where as Opportunity to use and develop human capacities showed
the least positive correlation.
5) 2010 Kian-samHong, 110 permanent Govt. secondary Cross sectional
Kok-wah Tan & school teachers of Kuching, survey.
Suraini Bujang Sarawak Malaysia
FACTORS: Reyes’s criteria.
FINDING: A significant but weak positive relationship was found between QWL (sense of respect,
collegial work, develop/ use skills & goal congruence) & Job Satisfaction
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SET 3 GROUP OF STUDIES: this set includes studies investigating the relationship between the
quality of work life of teachers and behavioural outcomes in terms of performance, productivity,
& organizational citizenship behaviour.
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SET 4 GROUP OF STUDIES: this set includes studies explaining the impact of demographic
variables like gender, experience, qualification, marital status, type of institution, job status, type
of family, age, designation, department, income levels, professional membership & native place
on the quality of work life of teachers.
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3) 2012 J. Parameswari Teachers differed in their QWL on the basis of gender. Female
& Dr. S. teachers scored higher on three dimensions namely, job and
Kadhiravan career satisfaction, control at workplace and working
conditions as well as with overall quality of work life.
RESPONDENTS : 260 school teachers from Thrissur and Malapuram districts, Kerala.
SAMPLING TECHNIQUE: Stratified random Sampling.
FACTORS: Work-Related Quality of Life (WRQoL) scale by Simon Easton & Darren Van Laar
(Job & career satisfaction, General well being, Home work interface, Stress at work , Control at work
& Working condition.)
4) 2012 Dr.Mohammad The QWL differed on the basis of gender. Females
Emadzadeh, experienced a higher QWL.
Mahnaz
Khorasani &
Fateme
Nematizadeh
5) 2011 P.Subburethina There was no significant difference in terms of perceived
Bharathi, Dr. M. QWL on the basis of gender.
Umaselvi & Dr.
N. Senthil
Kumar
6) 2010 Kian-samHong, There was no significant difference in terms of perceived
Kok-wah Tan & QWL on the basis of gender.
Suraini Bujang
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Kumar
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VARIABLE FINDING
Age There was no significant difference between the age groups & perceived QWL.
Designation There was no significant difference between the designation & perceived QWL.
Department There was a significant difference between the departments & perceived QWL.
Native place There was no significant association between the native place & perceived QWL.
Professional There was a significant difference between the professional membership & perceived
membership QWL.
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WEBLIOGRAPHY
www.citehr.com
www.region7saicenters.org/saidocuments/seven%20stories.pdf
www.qualitydigest.com/.../quality-work-life-it-s-more-wages-and-benefit
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