Problem Details Page 1

Report Title: Problem Details

Run Date and Time: 2023-09-30 12:46:49 Coordinated Universal Time
Run by: System Administrator
Table name: problem

Problem

Number: PRB0000014 State: Resolved

First reported by: Resolution code: Fix Applied
Category: Hardware Duplicate of:
Subcategory: Workaround applied: true
Service: Impact: 3 - Low
Service offering: Urgency: 3 - Low
Configuration item: Windows Priority: 5 - Planning
Assignment group:
Assigned to: Problem Coordinator A

Problem statement:
My laptop is performing very badly
Description:
A few days ago I made some modification to some Windows config, and since then my laptop is performing slowly. Is there any way to go back to a previous
state?

Notes

Work notes list:

Work notes:

Analysis Information

Workaround:
Re-imaged the laptop
Cause notes:
Unknown user changes caused performance issues

Resolution Information

Resolved by: System Administrator Resolved: 2023-09-30 12:39:52

Fix notes:
Re-imaged the laptop

Other Information

Opened by: Don Goodliffe Opened: 2022-02-23 17:39:07

Confirmed by: Problem Coordinator A Confirmed: 2022-02-23 17:39:07
Fix by: Fix:
Closed by: Closed:

Run By : System Administrator 2023-09-30 12:46:49 Coordinated Universal Time

Problem Details Page 2

Workaround communicated by: Workaround communicated:

Fix communicated by: Fix communicated:

Close notes:

Related List Title: CIs Affected List

Table name: task_ci
Query Condition: Task = PRB0000014
Sort Order: None

1 CIs Affected

Configuration Ite Manual propose

Class Support group Owned by Applied Applied date Updated
m d change

Windows Software false false 2017-02-07

15:11:30

Run By : System Administrator 2023-09-30 12:46:49 Coordinated Universal Time