EXERCISE 2 - HRM - ROLE PLAY

Members of group 3
1. Hoàng Phạm Thủy Tiên - SS170714
2. Trần Thị Diễm Quỳnh - SS170773
3. CHIU,YEN-TZU - EX23689
4. Nguyễn Thị Thanh Phụng - SS170786
5. Nguyễn Thị Lan Anh - SS170762
6. Trần Tiến Đạt - SS160577

Each team will choose an international company, and fulfill these tasks:

1. Describe the company's HRM system, esp. its recruitment, selection, and training and
development management (word file)

I/ Introduce:

Samsung is a South Korean company that is one of the world’s largest producers of
electronic devices. Samsung specializes in producing a wide variety of consumer and
industry electronics, including appliances, and digital media devices. It has become
one of the most recognizable names in technology and produces about a fifth of South
Korea’s total exports.

Working place in Vietnam:

+ Samsung Vina Electronics (SAVINA) - Tp. HCM: The unit in charge of
Samsung's Sales and Marketing activities in Vietnam.
+ Samsung Electronics Vietnam (SEV) - Bac Ninh: This is a factory
manufacturing components and assembling mobile devices
+ Samsung Electronics Vietnam - Thai Nguyen (SEVT): Mobile device
assembly and component manufacturing factory Samsung
+ Electronics HCMC CE Complex (SEHC): Samsung's consumer electronics
manufacturing complex
+ Samsung Vietnam Mobile R&D Center (SVMC) - Hanoi: Samsung
Vietnam Mobile Research and Development Center is headquartered at the PVI
building

II/ HRM system of Samsung:

Samsung's HRM system encompasses various elements:
1. Talent Acquisition and Recruitment:
Global Recruitment: Samsung conducts recruitment on a global scale, seeking
candidates from diverse backgrounds and nationalities.
University and Campus Recruitment: Samsung often recruits fresh graduates from top
universities, investing in early talent development.
Competency-Based Selection: The company focuses on hiring candidates based on
competencies and skills relevant to the job.
2. Diversity and Inclusion:
Samsung places a strong emphasis on diversity and inclusion in its workforce,
promoting equal opportunities for employees from different backgrounds.
Inclusive practices are implemented, including initiatives to ensure gender equality
and support for underrepresented groups.
3. Employee Development:
Samsung invests in the ongoing development of its employees with a variety of
training and development programs.
Leadership development programs are designed to identify and groom future
leaders within the organization.
Learning and development platforms are offered, which may include e-learning,
webinars, and knowledge-sharing platforms to facilitate continuous learning.
4. Performance Management:
Regular performance appraisals are conducted to assess employee performance, set
goals, and provide feedback.
Performance management helps in identifying areas for improvement and aligning
individual goals with the company's strategic objectives.
5. Compensation and Benefits:
Samsung provides competitive compensation packages to attract and retain top
talent.
Employee benefits often include health and wellness programs, retirement plans,
and other perks designed to enhance the overall well-being of employees.
6. Mentoring and Coaching:
Samsung may have mentoring and coaching programs in place to provide guidance
and support to employees at various career stages.
Experienced employees may serve as mentors to help newer employees adapt and
grow within the company.
7. Career Development:
Samsung supports career development by offering opportunities for skill
enhancement, cross-functional movement, and advancement within the company.
8. Employee Engagement and Well-being:
 Samsung may have initiatives to promote employee engagement, well-being, and
work-life balance.
These initiatives could include employee assistance programs, health and wellness
resources, and recognition programs.
9. HR Technology:
Like many modern organizations, Samsung likely utilizes HR technology, such as
human resources management systems (HRMS) and software for employee
records, payroll, and other HR processes.
III/ The process of recruitment and selection:

1. Global Recruitment: Samsung, as a multinational company, conducts

recruitment on a global scale. They hire employees for a wide range of
positions, from engineers and designers to marketing and sales professionals.
Samsung typically advertises job openings on its official website and through
various job portals.
2. Talent Acquisition: Samsung places a significant emphasis on acquiring top
talent. They often recruit from top universities and institutes worldwide,
seeking candidates with strong academic backgrounds and relevant skills.
3. Competency-Based Hiring: Samsung focuses on hiring individuals with the
necessary skills, competencies, and experience to match specific job
requirements. They conduct every year to select new candidates. The Samsung
selection process consists of 4 rounds:
+ Global Samsung Aptitude Test (GSAT) consists of 50 aptitude
questions which have to be completed in 1 hour or 60 minutes. Along
with the aptitude questions, there will be some Reasoning questions, to
test your logical power.
+ Technical Test: This test will test a candidate's overall programming
skill, go on for about 3 hours and is a crucial part of the Samsung
Recruitment Process:
+ Technical Interview: Here questions based on projects, static variable,
static function, semaphore, and conceptual questions will be asked
+ HR Interview: Here Samsung tests the communication skill, personality
traits and general knowledge of the candidate
 4. Diversity and Inclusion: Samsung is committed to promoting diversity and
inclusion in its workforce. They actively seek candidates from diverse
backgrounds and support programs aimed at inclusivity.

IV/ The process of training and development management:

Samsung's approach to training and development includes various programs and

initiatives to ensure that its workforce remains competitive and capable of driving
innovation in the rapidly evolving tech industry.

1. Training Programs: Samsung invests in the continuous learning and

development of its employees. They offer a wide range of training
programs, both in-house and through external training providers. These
programs encompass technical skills, leadership development, soft
skills, and industry-specific knowledge.
2. Leadership Development: Samsung has specific programs for
identifying and nurturing leadership talent. High-potential employees
are given opportunities for career advancement and leadership roles
within the organization.
3. Learning and Development Platforms: Samsung may utilize various
online platforms and resources to facilitate self-paced learning. This
includes e-learning modules, webinars, and knowledge-sharing
platforms to keep employees up to date with industry trends and best
practices.
4. Performance Appraisals: Samsung conducts regular performance
appraisals to assess employee development and progress. These
appraisals help identify areas for improvement and align individual
goals with the company's objectives.
5. Mentoring and Coaching: Mentoring and coaching programs are often in
place to provide employees with guidance and support in their career
development. Experienced employees may mentor newer ones to
facilitate knowledge transfer.