Professional Documents
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Product Management Vs Service Management
Product Management Vs Service Management
Management
For product managers: What does your customer journey look like?
What has happened on this journey from the moment the customer
first hears about the solution until it no longer proves to be of value?
How can you prolong this journey, and how can you retain value for
the customer? How can you create a feedback loop for continuous
improvement?
For product managers: Can you predict your customers’ needs? Can
you serve your customers with your solution the moment they are
looking for it? How can your product deliver personalized value?
How can you adapt your solution to meet your customers’ needs as
they change over time?
For product managers: Is your team investing time to find the perfect
solution in isolation from the actual customers, but not spending
sufficient time with the actual customers? Are you co-creating with
your users to ensure that you continuously deliver value?