ROLE OF LEADERSHIP

QUALITY
MANAGEMENT
Waseem Azam,Phd
 DEFINITIONS FOR LEADERSHIP

Leadership is a continuous management emphasis on sound

planning, rather than reaction to failures. Management must maintain
a constant focus and lead the quality effort. by Feigenbaum

A leader is someone who can take a group of people to places where

they do not think they can go.
Bob Eason, CEO of Daimler Chrysler
LEADERSHIP AND GOAL SETTING

Specific

SMART
LEADERSHIP AND GOAL SETTING

Specific

Measurable

MART
LEADERSHIP AND GOAL SETTING

Specific

Measurable

MART
Realistic
LEADERSHIP AND GOAL SETTING

Specific

Measurable

SMART
Realistic

Time bound
LEADERSHIP AND GOAL SETTING

a t i o n
m in Di
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et

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5D's

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i c a
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De ad
 CHARACTERISTICS OF QUALITY
LEADERS

Listening
(learn by listening)
 CHARACTERISTICS OF QUALITY
LEADERS

Listening Empathy
(learn by listening)
 CHARACTERISTICS OF QUALITY
LEADERS

Listening Empathy Articulation

(learn by listening)
 CHARACTERISTICS OF QUALITY
LEADERS

Listening Empathy Articulation Decision-making

(learn by listening)
 CHARACTERISTICS OF QUALITY
LEADERS

Listening Empathy Articulation Decision-making Empowerment

(learn by listening)
 CHARACTERISTICS OF QUALITY
LEADERS

Listening Empathy Articulation Decision-making Empowerment Role model

(learn by listening)
 THE SEVEN HABITS OF HIGHLY
EFFECTIVE LEADERS

BE PROACTIVE BEGIN PUT FIRST THINGS FIRST

WITH THE END IN MIND

Principles of personal Principles of personal Principles of personal

vision leadership management

1 2 3
 THE SEVEN HABITS OF HIGHLY
EFFECTIVE LEADERS

THINK WIN/WIN SEEK FIRST TO UNDERSTAND, SYNERGIZE Sharpen the saw

THEN TO BE UNDERSTOOD

Principle of Principle of Principles of creative Principles of balanced

interpersonal communication communication self-renewal
leadership

4 5 6 7
 INSIGHTS FOR CEO'S

Begin with vision

A vision is a moving target and 1
a target you set yourself.
 INSIGHTS FOR CEO'S
Begin with vision
A vision is a moving target and
a target you set yourself.
1 Get buy-in
2 A vision without alignment is
just a theory. Set in the
organizational structure so
that there is a personal goal
for each employee aligned to
the com-pany’s vision.
 INSIGHTS FOR CEO'S
Begin with vision
A vision is a moving target and
a target you set yourself.
Find leaders
At all levels A leader creates
leaders, not followers.
1 Get buy-in
2 A vision without alignment is
just a theory. Set in the
organizational structure so
3 that there is a personal goal
for each employee aligned to
the company’s vision.
 INSIGHTS FOR CEO'S
Begin with vision
A vision is a moving target and
a target you set yourself.
Find leaders
At all levels A leader creates
leaders, not followers.
1 Get buy-in
2 A vision without alignment is
just a theory. Set in the
organizational structure so
3 that there is a personal goal
for each employee aligned to
the com-pany’s vision.
4
Spread leadership culture
 INSIGHTS FOR CEO'S

Begin with vision

A vision is a moving target and
a target you set yourself.
Find leaders
At all levels A leader creates
leaders, not followers.
Plan future leaders
The challenge is to identify
leaders from the new crops
coming in.
1 Get buy-in
2 A vision without alignment is
just a theory. Set in the
organizational structure so
3 that there is a personal goal
for each employee aligned to
the com-pany’s vision.
4
5 Spread leadership culture
WILKIE’S LEADERSHIP
QUALITIES
01 Drive

02 High intelligence

03 Technical knowledge given by education and practical experience

04 Acceptability

05 Maturity

06 Management skills

07 Loyalty

08 Human relations

09 Leadership and responsibility

LEADERSHIP RESPONSIBILITIES
Disseminating the
01 idea of total quality
LEADERSHIP RESPONSIBILITIES
Disseminating the
01 idea of total quality

Setting standards like

zero failure.
02
LEADERSHIP RESPONSIBILITIES
Disseminating the
01 idea of total quality

Setting standards like

zero failure.
02

Introducing a quality system

03 based on “prevention” rather
than detection.
LEADERSHIP RESPONSIBILITIES
Disseminating the
01 idea of total quality

Setting standards like

zero failure.
02

Introducing a quality system

03 based on “prevention” rather
than detection.

Introducing process control

methods like Statistical 04
Process Control.
LEADERSHIP RESPONSIBILITIES
Disseminating the
01 idea of total quality

Setting standards like

zero failure.
02

Introducing a quality system

03 based on “prevention” rather
than detection.

Introducing process control

methods like Statistical 04
Process Control.

Monitoring quality cost .

05
 The CEO should have the
commitment and take the
lead in the process of
change to infuse a quality
culture in the organization.
The CEO has to establish Top management should
continuous improvement in learn and teach others on
quality as the organization’s principles and managing for
primary objective at all continuous improvement.
levels, starting with himself.
Personal change is a
prerequisite for
organizational quality
improvement.
 Provide guidance and Provide long-term stability to
steadfast determination to the leadership of the
continuous improvement organization through building
through teamwork. up the cadres down the line.
THANKS
That some can achieve great
success, is proof to all that others
can achieve as well.–Abraham
Lincoln