This document contains instructions and content for a practice session on correspondence with clients. It includes:
1) Role play questions for two students to discuss the importance of correspondence with clients and how quickly emails should be replied to.
2) Three different structures for organizing correspondence that are not described.
3) True or false questions about correspondence practices.
4) A prompt for one student to write an email. The document provides exercises and content to help students practice effectively communicating with clients over email.
This document contains instructions and content for a practice session on correspondence with clients. It includes:
1) Role play questions for two students to discuss the importance of correspondence with clients and how quickly emails should be replied to.
2) Three different structures for organizing correspondence that are not described.
3) True or false questions about correspondence practices.
4) A prompt for one student to write an email. The document provides exercises and content to help students practice effectively communicating with clients over email.
This document contains instructions and content for a practice session on correspondence with clients. It includes:
1) Role play questions for two students to discuss the importance of correspondence with clients and how quickly emails should be replied to.
2) Three different structures for organizing correspondence that are not described.
3) True or false questions about correspondence practices.
4) A prompt for one student to write an email. The document provides exercises and content to help students practice effectively communicating with clients over email.
How important do you think correspondence with clients is nowadays? Why? How long would you devote to replying to an e-mail? Why do you think informed clients are happier clients? How quickly do you think you should reply to e-mails?
Student B - Questions Student A - Answers
Do you tend to reply to e-mails in a disorderly fashion, just to get rid of them? If you use a smartphone, would you consider writing a one paragraph response to an e-mail just to do it quicker? Why? We make a fool of ourselves if we explain every single thing several times in an e- mail. What do you think of this statement? Never use PDF documents attached to an e-mail as it might not be secure. What do you think of this statement? Full name: