Vacancy Notice INT03535

INTERPOL is the world’s largest international police organization, with 195 Member Countries. Created in 1923, it
facilitates cross-border police co-operation, and supports and assists all organizations, authorities, and services whose
mission is to prevent or combat international crime. INTERPOL is now looking for a qualified candidate as
Assistant Director IT Operations within the Information, Systems and Technology Directorate.

INTERPOL embraces diversity and is committed to achieving diversity and inclusion within its workforce. Qualified
applicants from under-represented member countries and women are strongly encouraged to apply.

Job Title: Assistant Director IT Operations

Reporting To: Director Information, Systems and Technology
Location: Lyon, France
Duration: 3 years*, Fixed-Term Contract
Grade: 2
Number of post: 1
Level of Security screening: Enhanced
Deadline for application: 31 August 2023

Tests/interviews in connection to this selection procedure will likely take place approximately 2/3 weeks after the deadline
for applications. Applicants are kindly requested to plan their availability during this period accordingly, in case they are
short-listed.

Selected candidates will be expected to report for duty approximately two to three months after receiving an offer of
employment at the latest.

This selection exercise may be used to generate a reserve list of suitable candidates that may be contacted to address
Organization's potential staffing needs in the future.

* This position carries, in principle, no expectation of renewal. Subsequent extension to this post will be subject to the
terms of the Organization’s Staff Manual, to satisfactory performance and to availability of funds.

INTERPOL is an equal opportunity employer and welcomes the applications of all qualified candidates who are nationals
of INTERPOL Member Countries, irrespective of their racial or ethnic origin, opinions or beliefs, gender, sexual orientation
and disabilities.

INTERPOL places no restrictions on the eligibility of candidates, without distinction as to race or ethnic origin, religion,
opinions, gender, sexual orientation or disabilities. However, the national policy and laws in force in INTERPOL host
countries may mean that staff members’ spouses or partners, while legally recognized by the Organization, are not given
the same recognition when they reside in certain duty stations. When this is the case, the Organization will inform the
candidates accordingly to ensure that they are aware of the situation and allow them to make an informed decision.
Candidates are also encouraged to familiarize themselves with specific laws and policies that may impact their personal
and family situation in the duty station to which they apply.

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INTRODUCTION OF POST
Reporting to the Director of Information Systems and Technology, the Assistant Director IT Operations is coordinating
the activities related to keep running all the IT Services and Infrastructures of the INTERPOL Information System.
The Assistant Director IT Operations at INTERPOL is a critical leadership role responsible for the management and
oversight of the organization's IT Operations teams. This role requires a strategic and forward thinking state of mind to
support the Director of Information Systems and Technology.
The Assistant Director will lead several teams who are responsible for the delivery and securing the IT services and
infrastructure to INTERPOL's member countries and stakeholders and corporate services.
As such, he/she is responsible for the reliability of the INTERPOL Information System on a 24 by 7 basis according to the
Services Level Agreements (SLA).
He/she will have a solid understanding and expertise of IT operations and management, and experience leading IT teams
in a fast-paced and very dynamic international environment. He/she should have a strong background in infrastructure,
database and cloud management, and a good understanding of IT security and compliance. Strong leadership capabilities,
excellent communication and interpersonal skills are also essential for this role, as well as the ability to work well in a
team-oriented and collaborative environment.

PRIMARY DUTIES

DUTY 1: Leadership and staff management

 Foster the synergies, performance, knowledge, empowerment and motivation of the teams.
 Ensure and develop talent acquisition and promotes diversity overseeing all the recruitments of his/her Sub
Directorate taking care to promote the diversity of his/her staffs.
 Supervise personnel management: support to managers, individual assessment, identification of training needs,
elaboration of performance improvement plans, etc.

DUTY 2: 24/7 Operations

 Oversee the IT operations on a 24 by 7 basis, ensure that IT services are always available, secured and that
incidents are managed and resolved in a timely manner and efficiently.
 Organize the worldwide “On-call duty” and 24/7 shifts to meet the Service Level Agreements.
 Continuously improve efficiency of organization, processes, procedures and tooling.
 Ensure pro-active preventive and curative approaches.
 Set the conditions for an optimal knowledge sharing amongst the teams.
 Optimise the crisis management and communication strategy.
 Report on the IT Operations Key Performance Indicators (KPIs).

DUTY 3: Application support, Data management and Infrastructures

 Ensure consistency and efficiency of the different layers in scope (Application Support, Database, Datalake,
Network, Compute, Storage, Digital Workplace…) on premises and public cloud based.
 Lead the IT projects under the yearly Business Plan Directorate, from planning to implementation and
maintenance, ensuring that IT infrastructures are meeting the needs of the Organization's member countries,
stakeholder and corporate services.
 Participate to the IT Directorate DevOps movement.
 Optimize application integration to ensure project objectives while mitigating risks on the Service Level.
 Plan maintenance activities to ensure systems sustainability and continuous improvement.
 Ensure that documentation is permanently kept up-to-date and awareness shared with other IS departments and
units.

DUTY 4: IT Security, IT Availability and IT Conformity

 Develop a Secure By Design mindset and optimize the Security Operations Centre (SOC) activities and efficiencies
 Ensure that the infrastructures are secure, available according to the SLAs and able to meet the Organization's
current and future needs

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 Ensure through the SOC, the security of INTERPOL's IT systems and data, including the implementation and
management of security tools, processes, incident responses and incidents management.
 Take responsibility of the application of the security policies resulting from the INTERPOL Information Security
Management System (ISMS)
 Implement and maintain the IT Disaster Recovery Plan according to the Organizational Business Continuity Plan
with associated backup plans
 Ensure INTERPOL's IT systems compliance with all relevant current and future INTERPOL standards and regulations
(RPD, data privacy, INTERPOL Security Policies…)
 Oversee the timelines, calendars, patching operations and emergency operations.

DUTY 5: Strategy, Planning and Reporting

 Develop with the Information System Director and other IS Senior managers, based on the team contribution, the
strategic approach for the Sub-Directorate (Technology orientation, Sustainability, Security paradigm,
Outsourcing/Internalization, Prioritization, etc.).
 Participate in the development of the IS Directorate’s annual business plan, establishes roadmaps and description
of activities, and identifies training relevant to the IT Operations Sub-Directorate.
 Ensure the execution of the IS Directorate’s annual business plan for the Sub-Directorate’s activities through the
establishment of a dashboard for reporting and associated KPIs.
 Plan and define performance indicators to monitor the quality of work performed according to the IS Directorate’s
and Organization strategies and objectives.
 Verify the pertinence of “quality indicators” and makes recommendations oriented towards continual
improvement of the quality of the IS Directorate products and services.
 Analyse and propose solutions to continuously improve the productivity and efficiency of staff’s activities.
 Drive the financial management (CAPEX/OPEX/Staff/Chargebacks…) of the Sub-Directorate through monitoring
and respect of budgeting procedures.
 Coordinate, manage and facilitate the Sub-Directorate’s staff and work assignment.
 Ensure the appropriate assignment, quantity, quality and planning of work in light of projected activities, staff
headcount and the competencies available within the Sub-Directorate.
 Direct, organise, plan and monitor the Sub-Directorate’s activities and projects.

DUTY 6: Innovation
 Conduct technological watch to develop and propose appropriate technological strategy.
 Bring forward proposals, from a technical, organization and financial point of view, to ensure that the means of
production are maintained at the appropriate technical level and to anticipate technological developments and
their impacts on the design of the production environment (e.g. integration of new equipment, fleet management,
etc.).

DUTY 7: Building and maintaining relationships with key stakeholders

 Develop and leverage a network of key stakeholders of the Organization, such as Procurement, Finance, HR, Audit,
CISO, partners, solutions providers and suppliers.

DUTY 8: Acting on behalf of the Director

 Act on behalf of the Director, in his/her absence, or when required, at organizational level or at international
events.
 Accurately represent the views and opinions of the Director at meetings, both inside and outside the Directorate
and the General Secretariat.
 Perform all other duties and assume responsibilities delegated by the Director.
 Ensure that any advices, decisions and issues on policy, programs and projects are consistent with INTERPOL
policies, the Directorate’s own policies and strategy, and the instructions of the Director.

Perform any other duties as required by the Director.

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REQUIREMENTS
All candidates will be assessed on the under mentioned requirements
Please only include professional experience for which you can provide official proof of employment (i.e. pay-slip indicating your functional title, work certificates, etc.).
You could be asked to provide copies of such documents prior to interviews/tests. Any discrepancies found between the information stated in any of your application
documents and the evidence of employment provided, will be considered misrepresentation and may lead to your disqualification from this selection procedure. This
is especially important for your current and previous functional titles (they need to be exactly the same as the one in your contractual agreement), exact dates of
employment, description of responsibilities and achievements, reason(s) for leaving and part-time work.

Training / Education required Abilities required

 University or equivalent (BAC +5/6) with very good  Effective Communication: clearly and succinctly conveying
knowledge of information systems and new technologies,
and expertise in telecommunications networks (local and
wide-area)
 ITIL certification is mandatory.
 Certifications in the domains of System, Networking and
Security would be an additional asset.
 Certification such as COBIT and PMP would be an
additional asset.
Experience required
 10+ years’ experience in information technology and
networks.
 5+ years’ experience in an equivalent position.
 Experience in planning, design, development,
implementation, monitoring and management of large
Information Communication and Telecommunications
(ICT) Infrastructures cloud based which include networks,
Storage Area Networks, Firewalling, Server Operating
Systems (Windows, Unix), Security, Virtualization,  Strong business and technology acumen; solid understanding of
Databases, Mail, Workstations Operating Systems,
Collaboration, Instant Messaging, Identity Life Cycle
Management, etc., and distributed over the world.
 Experience in Disaster Recovery for the above services.
 Sound background IT Operations support within large Special aptitudes required
organizations following ITIL requirements.
 Strong leadership qualities and solid presentation and  Ability to maintain objectivity and apply logical reasoning,
communication skills required.
Languages
 Fluency in English is required.
 Proficiency in French would be an additional asset.
 A third working language of the Organization (Arabic or
Spanish) would be an additional asset.
information and ideas to individuals and the Organization;
communicating in a focused, appropriate and effective manner,
including public speaking and delivery of presentations.
 Teamwork: Identifying opportunities and taking action to build
operational and strategic relationships between own area and
other areas, teams, Business units, or Organizations to help
achieve business goals.
 Building Organizational Talent: Identifies, attracts, develops,
motivates, engages, and retains talented individuals so as to
meet business objectives; creates a learning environment
where people can realize their full potential and INTERPOL can
meet current and future objectives.
 Driving for results: Setting high-level goals, in line with
INTERPOL’s vision and strategic objectives, for personnel and
team accomplishment; using measurement methods to
monitor progress toward goal attainment; actively driving to
meet or exceed those goals while deriving satisfaction from
continuous improvement.
general IT services, processes, measures and related
capabilities.
 Solid understanding of project management disciplines.
 Personal and professional maturity;
particularly inductive;
 Ability to work in teams as well as individually;
 Ability to work persistently and under pressure;
 Ability to understand and apply geopolitics in reasoning and
acting with sense of diplomacy;
 Strong interest in international matters and providing
assistance to any Member Countries;
 Good social, specifically multicultural skills;
 Initiative, creativity (original and critical thinking) and curiosity;
 Looking forward and attentive to innovation;
 Ability to develop and maintain good professional networks;
 Ability to synthesize with appropriate sense of details ;
 Very good organization skills;
 Very good listening skills.

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WORKING CONDITIONS
 Remuneration for appointment on contract: Salary scales of all duty stations of INTERPOL can be found at
https://www.interpol.int/What-you-can-do/Careers/Vacancies. The starting point is step 1 and one additional step will be
granted for every 3 years of fully relevant experience. The salary scales of INTERPOL’s officials are adjusted at least once
per year (more under exceptional circumstances) on the basis of the methodology used for the calculation of the Purchase
Power Parity (PPP).
 The successful candidate may be offered appointment on a higher step depending upon professional background and
experience. For more information regarding conditions of service see Employment conditions for contracted officials
available on the Organization’s career website (https://www.interpol.int/What-you-can-do/Careers).
 The incumbent may occasionally be required to work occasional overtime based upon workload and to go on missions.
 Within the limits of the applicable regulations in the duty station, INTERPOL supports selected candidates’ visa applications
and/or special residence permits.
In compliance with INTERPOL’s Confidentiality regime the successful candidate will have to undergo a security screening according to the clearance
level attached to the function.
 INTERPOL has four official languages: English, French, Spanish and Arabic.
 INTERPOL retains the right not to make any appointment to this vacancy, to make an appointment at a lower or upper grade, to make an
appointment with a modified job description or for a shorter or longer duration than indicated above.
 INTERPOL would like to inform candidates that their application may be considered for other similar positions.
 INTERPOL operates a non-smoking policy.

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