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    norfolk1289
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    Andrei asked how to verify his proof of address since his country of residence has changed from what is listed in his account. Romy requested Andrei's contact information to look into his account. After reviewing the account, Romy was able to manually withdraw Andrei's funds but had to suspend his account due to the address mismatch. Romy then wished Andrei a good day before disconnecting from the chat.

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    04-01-2022

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    Andrei asked how to verify his proof of address since his country of residence has changed from what is listed in his account. Romy requested Andrei's contact information to look into his account. After reviewing the account, Romy was able to manually withdraw Andrei's funds but had to suspend his account due to the address mismatch. Romy then wished Andrei a good day before disconnecting from the chat.

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    5 views2 pages

    Chat Transcript

    Uploaded by

    norfolk1289
    Andrei asked how to verify his proof of address since his country of residence has changed from what is listed in his account. Romy requested Andrei's contact information to look into his account. After reviewing the account, Romy was able to manually withdraw Andrei's funds but had to suspend his account due to the address mismatch. Romy then wished Andrei a good day before disconnecting from the chat.

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    Date: 04-01-2022

    Chat Transcript
    Chat ID: 3720498

    Andrei: how to verify my proof of adress if my country of residence now is diferent

    from my account?

    Romy: Hello, welcome to Unibet customer support

    Romy: Hey Andrei

    Romy: Can you please provide me with your email address, home address and date

    of birth so I can take a look into your account?

    Andrei: norfolk1289@gmail.com

    Andrei: kings lynn

    Andrei: 12.02.1989

    Romy: Thank you, please allow me some time while I take a look into your account.

    Romy: I am still looking into it. Please allow me a little more time.

    Romy: Are you still with me Andrei?

    Andrei: yes

    Romy: Great. I've managed to manually withdraw your funds.


    Romy: Unfortunately I was only able to do this after suspending your account.

    Romy: Do you have any more questions for me at the moment?

    Andrei: thanks

    Romy: Not a problem. Have a blessed day!

    Romy has disconnected.

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