Date: October 9, 2019

To: Software Department

From: Gloria Winter
Subject: Request for Clarification on System Bug

We have recently encountered a significant issue in our system, where an unexpected bug has
disrupted our operations. To ensure a prompt resolution, we kindly request further clarification
from your team regarding the nature and scope of this problem.

Members of our team are encountering an error message when attempting to access the company
database. The system does not recognize valid login credentials, preventing us from retrieving
essential client data. This issue has resulted in delays in customer support, project management,
and client communications.

The unavailability of client information jeopardizes our ability to meet client expectations and
fulfill our contractual obligations. We urgently need a detailed explanation of the root cause of
this problem, its extent, and a viable solution to restore database access promptly.

Please provide a detailed explanation of the bug, including its origin, potential causes, and
suggested solutions. Kindly send your response to samplemail@gmail.com no later than
Thursday, October 19. If further discussion is required, feel free to contact me at 69123456789

Your cooperation is highly appreciated, and we look forward to your timely response.