IATA

COURSES
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Immaculate Training Services
The aviation industry plays a pivotal role in the world economy. During the last couple
of years - after the low phase of Covid 19, the world has seen a huge growth in aviation
sector which resulted in high demand for trained professionals in aviation and IATA
(International Air Transport Association) courses which trains aspirants with the com-
petencies necessary to drive this sector forward.

Immaculate Training Service is a leading training provider in Dubai that delivers quality
training for IATA Courses to help aspiring students to qualify for entering into aviation
industry. With our well experienced instructors, it is certain that candidates will defi-
nitely open a different experience of valuable training experience which prepares them
for their career in the aviation sector.

The varied types of IATA courses are custom-made to meet the needs of both entry-lev-
el professionals and experienced aviation specialists who seek to upskill themselves in
their profession.

Immaculate Training Service is an Authorised Training Centre (ATC) for IATA. Immacu-
late is an ISO 9000:2015 certified entity for its Quality Management System.
With a variety of courses meant for different industries, we specialise in training for
Dangerous Goods Regulations, First Aid, Food & Hygiene, Health & Safety, IELTS etc.
With Immaculate Training Services, you can be confident of an updated curriculum,
flexible timings, and quality trainers that are dedicated to excellence.

Enroll now and explore your career growth with an exciting industry.

+971 543080410 marketing@immaculate.ae www.immaculate.ae

IATA Courses
1 Airline Cabin Crew Training

2 Transport of Pharma Products by Air

3 Live Animals Regulations (LAR) Course

4 Infectious Substances Shipping Guidelines

5 Airport Ramp Service

6 Airport Operations Fundamentals

7 Passenger Ground Service

8 Foundation in Travel and Tourism - GALILEO

9 Cargo Introductory Course

+971 543080410 marketing@immaculate.ae www.immaculate.ae

Airline Cabin Crew
Course Overview:
This Cabin Crew Course is ideal for young professionals looking to get a start in the
profession as an Air Hostess/Cabin crew.

Course Outline:
ntroduction to the airline industry and aircraft
Crew member coordination and communication
Customer service and managing passenger interactions.
Safety and emergency procedures (with virtual cabin walkthrough – narrow and wide
body aircraft)
General philosophy of for the carriage of dangerous goods and the risks associated
with their transport on board an aircraft
Awareness on security-related issues
Security and dangerous

Course Objective:
Looking at the growth of Airline Industry, Airline cabin crew profession is high in
demand. UAE is experiencing high job demand for Air Hostess or Flight Attendant
from its leading Airline Operators. The Cabin crew training equips you with the
skills and responsibilities expected by the world’s leading airlines. It prepares you
for a high-flying and an admired Career as Airline Cabin Crew.

Course Requirement:https://foodwatch.dm.gov.ae/Home
This course is recommended for: Anyone aspires to start a career as a Cabin Crew

Duration 45-60 Hours of self study

Examination 3 hour multiple-choice Exam

Certified by IATA

+971 543080410 marketing@immaculate.ae www.immaculate.ae

Transport of Pharma Products by Air
Course Objective:
Time and temperature sensitive pharmaceutical products, such as vaccines, medicines,
and other healthcare products require specific handling, monitoring, process controls,
transportation, and storage requirements. Through this course, you will understand
these commodity specifics, as well as the requirements for packaging, documentation,
and physical handling. Learn about product and transport process temperature ranges,
packaging technologies, key risk factors and critical control points in the pharma
handling process.

Course Outline:
Commodity types and characteristics
Product and distribution temperature requirements
Product packaging
Pharma regulations and air freight
Air freight shipment documentation and labelling for TTSPPs
Storage handling procedures for pharma
Handling process and Critical Control Points
Shipment track and trace

Who should attend:

Cargo agents
Freight forwarders
All staff involved in the transport and handling of pharmaceutical products.
Airline staff and shippers transporting time and temperature sensitive healthcare products
Primary producers or manufacturers of pharmaceutical and healthcare goods.
Duration 2 Hours of self study

Examination 45 mintus multiple-choice Exam

Validation of Certificate 3 Year

Certified by IATA

+971 543080410 marketing@immaculate.ae www.immaculate.ae

Live Animals Regulations (LAR)
Course Objective:
Time and temperature sensitive pharmaceutical products, such as vaccines, medicines,
and other healthcare products require specific handling, monitoring, process controls,
transportation, and storage requirements. Through this course, you will understand
these commodity specifics, as well as the requirements for packaging, documentation,
and physical handling. Learn about product and transport process temperature ranges,
packaging technologies, key risk factors and critical control points in the pharma
handling process.

Course Outline:
Commodity types and characteristics
Product and distribution temperature requirements
Product packaging
Pharma regulations and air freight
Air freight shipment documentation and labelling for TTSPPs
Storage handling procedures for pharma
Handling process and Critical Control Points
Shipment track and trace

Who should attend:

Cargo agents
Freight forwarders
All staff involved in the transport and handling of pharmaceutical products.
Airline staff and shippers transporting time and temperature sensitive healthcare products
Primary producers or manufacturers of pharmaceutical and healthcare goods.
Duration 2 Hours of self study

Examination 45 mintus multiple-choice Exam

Validation of Certificate 3 Year

Certified by IATA

+971 543080410 marketing@immaculate.ae www.immaculate.ae

Infectious Substances Shipping Guidelines

Course Overview:
This course will teach you to examine technical aspects of how to ship infectious substances
by air (Division 6.2 - Categories A & B), and how to promote safe and efficient handling
practices in the workplace.

Course Outline:
Classification, labeling, documentation, handling and emergency procedures for
Infectious Substances
Interactive exercises on proper completion of the Shipper's Declaration for Infectious
Substances to ensure shipment compliance with Dangerous Goods Legislation
Application of the current edition of the Infectious Substances Shipping Guidelines manual
Discussions of key issues involved in the shipping of infectious substances

Who should attend:

Airline cargo acceptance agents and freight forwarders, Medical personnel, Laboratory
personnel shipping viruses for research purposes, Pharmaceutical company employees.

Duration 8-12 hours of self study

Examination 3 hours multiple-choice Exam

Validation of Certificate 3 Year

Certified by IATA

+971 543080410 marketing@immaculate.ae www.immaculate.ae

Airport Ramp Service
Course Overview:
The aircraft servicing and ground handling basics you need to start a career on the ramp.
Ramp handling services ensure the e????client turnaround of aircraft so that nights stay on
schedule. This course offers an introduction to ramp services as well as the ground handling
standards and safety requirements you need to know to work safely on the ramp. Whether
you are new to the industry or a recent recruit, this course provides a solid foundation for
further professional development in the field of ground operations.

Course Outline:
Introduction to the airside environment and airport ramp services
Aircraft characteristics and turnaround plan
Cleaning, catering and other services
Ground service equipment
Standard operating procedures
Airside safety
Ramp security awareness
Future developments in the sector of ramp services

Who should attend:

Anyone interested in pursuing a career with an airline or ground service provider
Recently recruited airline, airport, and ground handling staff

Duration 44 hours of self study

Examination 3 hours multiple-choice Exam

Certified by IATA

+971 543080410 marketing@immaculate.ae www.immaculate.ae

Airport Operations Fundamentals
Course Overview:
This course prepares you to provide you with a solid overview of the airport operations field
and with tools to apply your knowledge and skills to your airport. It is designed to be useful
not only for your own benefit but also to help you make better decisions for your organization.

Course Outline:
Operational functions of the airport
Rescue, fire fighting, and other support services
Airport issues and challenges
The future of airports
iTechnological developments

What you will learn:

Know the history of aviation and understand the role airports play in the economy
Discover the various airport customers and partners
Gain knowledge about the multiple operational and business functions of airports
Acquire the tools to apply your knowledge and skills to your airport environment

Who should attend:

Recently appointed airport staff
Travel industry staff
Newcomers to the industry

Duration 45 hours of self study

Examination 3 hours multiple-choice Exam

Certified by IATA

+971 543080410 marketing@immaculate.ae www.immaculate.ae

Passenger Ground Service
Course Overview:
Learn what it takes to work at one of the airline industry's most visible airport positions and
obtain the skills you need to provide assistance and related passenger services at the
check-in, gate and concourse of your airport. The course is designed to complement the
training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety
Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference
Resolutions Manual(PSCRM).

What you will learn:

Understand how airlines and airports operate in relation to the provision of passenger
services Learn about passenger and baggage check-in and boarding procedures, including
passengers with special needs Interpret the respective regulatory requirements related to
passenger and baggage transport Understand how computer reservations and departure
control systems operate Ensure safe and secure passenger and baggage transport

Who should attend:

Airline passenger service staff Ground Handling Agents’ passenger services staff
Airport operators’ staff providing passenger services Civil Aviation Authorities’ staff
Providing passenger services Anyone wishing to start a career as a Passenger Service

Duration 45 hours of self study

Examination 3 hours multiple-choice Exam

Certified by IATA

+971 543080410 marketing@immaculate.ae www.immaculate.ae

Foundation in Travel and Tourism - GALILEO

Course Overview:
Acquire essential knowledge and skills to work in the travel and tourism industry and
become an effective travel professional. Provide advice on flight, accommodation and tour
products, and how to ensure travelers fulfill necessary travel requirements. Improve your
customer service and sales skills in order to better advise travel customers about when and
where to travel based on their needs. Learn to use a global distribution system to create
and manage reservations.

What you will learn:

Advise customers on passport and visa requirements, as well as on travel insurance options
Promote services and facilities available to airline passengers during their travel
Interpret standard industry codes to plan and reserve travel itineraries
Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
Provide good customer service and retain customer loyalty
Use the Global Distribution System to make and maintain reservations and issue
travel documents

Who should attend:

Travel agents, Airline reservation agents, Tour operators,Call center agents etc

Duration 45 hours of self study

Examination 3 hours multiple-choice Exam

Certified by IATA

+971 543080410 marketing@immaculate.ae www.immaculate.ae

Cargo Introductory Course
Course Overview:
With over 52 million tons of cargo shipped annually, the air cargo industry is the place to be.
Prepare yourself to work in the industry with this comprehensive course. You will learn
about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units
operate, plus much more.

Course Content:
Operations at cargo agencies, airlines, and freight forwarders
Air cargo acceptance basic rating principles
Air waybill completion
Industry terminology and abbreviations
IATA geography, TACT, and other cargo manuals
Cargo agent and air freight forwarder sales and marketing staff
Airline and manufacturer sales, reservations, and acceptance staff
Junior-level managers at cargo agents, airlines, and manufacturers

What you will learn:

Guide clients on the IATA rules and procedures for air freight shipments
Guide clients on the IATA rules and procedures for air freight shipments
Arrange air cargo shipments in accordance with IATA rules and procedures
Apply published rates and charges for air cargo shipments
Complete air waybills accurately
Prepare shipments ready for carriage

Note: 2 weeks Internship will be provided at Cargo Company.

Duration 160-200 hours of self study

Examination 3 hours multiple-choice Exam

Certified by IATA

+971 543080410 marketing@immaculate.ae www.immaculate.ae