Ellis Bolaños Jiménez

(+52) 5545255501 ellis.bolanos@gmail.com

www.linkedin.com/in/ellis-bolanos

CHANGE MANAGEMENT LEADER

Experienced certified Change Manager with a track record of successfully leading organizational shifts in global companies
across the Financial, Manufacturing, and Consumer goods industries. Advocate for Diversity, Equity, and Inclusion initiatives
and multicultural environments with solid professional knowledge, creating a staff-focused culture in changing settings.
Additionally, I have a proven ability to collaborate with senior Leadership to develop and execute strategic HR initiatives to
drive business growth while fostering a positive e mployee experience.
Proficient in Leadership, Empathy, Effective Communication, Business Acumen, Partnership, Teamwork, Problem-solving & Creative .
Strong in HR Strategy, Change and Project Management, Organizational Development, and Employee Experience. Seeking
opportunities to lead change initiatives that drive business results.

PROFESSIONAL EXPERIENCE

EVEREST INSURANCE, MEXICO CITY

Human Resources Director, HRBP Jul 2023- Current
Start-up of HR operations in Mexico, including payroll, talent acquisition, and benefits, aligned with global HR policies.

DLL GROUP, MEXICO CITY 2014/2022

Human Resources Manager Mar 2014/Oct 2022

Change Leader being part of the Latam Team who builds and leads a proper functioning of all HR areas to ensure business i n si gh t s ,
implementing and executing Global HR processes: workforce planning, talent management, recruitment and hiring,
compensation and benefits, HR laws and regulations, payroll, and labor relations to build staff-focused people office culture in
a constant and complex changing environment.
• Developed and executed a strategic change plan to drive and support profitable growth, team development, community
involvement, and cultural change across the Organization year over the year, positioned at the top of mind of cul t u r al m ar ke t
reference. Some recent facts: 2021 turnover: 11% % vs. target, personnel cost of 3% below budget. 2022: Ret ention rate 89.6%,
average tenure: 5 years, 56% of internal promotions. Member engagement score 9.1 vs. internal global refer e n c e am o n g t h e
highest scores in the Organization plus and Engagement Indicator Score average of 9.34.
• Lead change management efforts to maximize member’s adoption to drive a transformational, cultural, and performance
remediation plan, with 92% of objectives aligned to the core plan, 96% with a clear understanding of the scope, and 74% wi t h a
direct correlation between daily activities and the strategic vision reported in the closing process.
• Managed change management strategies and plans, including stakeholder deliverables, change agents group creation,
communications, training, and resistance management.
• Conduct post-implementation assessments to evaluate the effectiveness of change management efforts and identify areas of
improvement.
• Structured a local Diversity, Equity & Inclusive Strategy, creating a sense of belonging. Boost the female representation for
Middle Management (+11% YOY => Target +5% YOY). Positioned the Company in the top five GPTW rankings, highlighting 2021:
For All in Challenging Times, Financial, Diversity, and Inclusion, plus Best Workplaces for Women.

DLL GROUP, MEXICO CITY Dec 2020/Dec 2021

Change Leader- Global Stretch Assignment

Global development opportunity to drive and support the international HR Team to adopt changes and collaborate to embrac e n e w
working methods.
• Developed and implemented change management strategies and plans, including stakeholder’s deliverables, change agents
group creation, communications, training, resistance management, post-implementation, and effectiveness evaluations.
• Led a change management project analyzing and developing a global approach to drive a consistent adoption of high
performance and set clear expectations among Objectives and Key Results methodology across the Organization, setting
strategic priorities considering periodicity and quality projected to 60% to be improved.
• Change advisor and coach to redesign the global recruitment system, improving the utilization and boosting the Talent
Acquisition Team efficiency projected by 30% through settings, processes, and employer branding unifying.
• Identified potential risks and roadblocks and mitigated strategies for monitoring and measuring the effectiveness of the project.
• Provide inputs for governance to stakeholders, support the KPI’s process definition, maintain compliance, and track chan ge s i n
the processes.
DLL GROUP, PENNSYLVANIA, UNITED STATES Jan 2018 /Jun 2018
Global HR Business Partner – International Assignment

A global window of growth to be a strategic partner for Leaders and Members providing HR topic guidance.
• Partnered with Senior Leadership to maintain efficiency and customer satisfaction through relationship-building skills and
proper communication with Executives and Members and fostered cross-functional liaison in the Tech Solution Global
Business Unit.
• Promptly developed a talent management strategy, including launching competencies, analyzing potential gaps, aligning
job descriptions and compensation strategy, and establishing career paths, reducing the turnover from 43% to 15% in the
US Tech Solutions Team.

DLL GROUP - ARGENTINA/MÉXICO Jun 2017/Dec2017

HR Business Partner- Regional Assignment
Provided counsel, supported, and executed policies to match global HR st andards in Argentina on topics such as training, payroll,
benefits, employee relations, labor regulations, workforce planning, performance improvement, reporting, talent mapping,
organizational design, sustainability, and offboarding.

INDEPENDENT Jan 2012/Dec 2013

HR Consultant
Built HR consulting capabilities and recommended solutions for clients undergoing organizational change and development,
supporting business processes to improve organizational effectiveness.

GIESECKE & DEVRIENT MÉXICO Oct2007/Dec 2011

Human Resources Manager
Raise and lead a solid HR department and Global HR Strategic Team member. Who collaborated in designing and
implementing guiding principles across the Organization. Managed relationships with Trade Union, drove collective bargaining
agreements, supervised grievances, employee welfare, and labor relations with union, administrative, and executive members.
• Directed and redesigned Human Resources Strategy in Mexico recognized globally in the Company, such as cultural
change case and a best practice aligned to regulators’ compliance. HR KPIs average 2011: turnover 7%, vacancies filled on
time 81%, ROI (Union positions) 75%, and 98% personnel cost vs. budget.
• Launched the initiatives “Strategic Planning with Coaching” and “Professional Development Program” to align the
organizational and personal objectives to the Balanced Scorecard based on the SMART methodology and KPIs culture with 8 5 %
of performance evaluations linked to the business. In 2011, GDMex received for the first time a positive remark from TÜV
(Global Certifier) for this achievement.

UNILEVER DE MÉXICO Dec 2005/Oct 2007

HR Business Partner Ice Cream OOH

MSB CAPITAL CONSULTING May 2004/Dec 2005

Recruitment Coordinator

EDUCATION
2022 Leading Complex Projects – Berkeley Haas University
2017 Post-graduate: Organizational Development & Change Management, ITESM- Tecnológico de Monterrey
2011-2013 Master ’s in Human Resources, Universidad Anáhuac del Sur
2010 Post-graduate: Business Administration, Universidad Nacional Autónoma de México
2000-2004 Bachelor's Degree: Psychology, Universidad Nacional Autónoma De México, GPA 9.44 of 10.

CERTIFICATIONS
2021 Communicating about Culturally Sensitive Issues
2020 Changemaker Assessment DLL
2020 Occupational Personality Questionnaire (OPQ) and Verify Ability Testing- SHL
2017 Change Management Practitioner-PROSCI
2015 Myers-Briggs Type Indicator (MBTI)- HDS

LANGUAGES Spanish - Native speaker, English - Advanced/ Business lessons

AFFILIATIONS DLL GROUP
2017-2021 Diversity & Inclusion Ambassador
Network of Women Leader Chapter Mexico
2020 Changemaker
2014-2021 Sustainability Leader Mexico